Top Free Incident Management Software

Check out our list of free Incident Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Incident Management Software to ensure you get the right product.

Results: 24
(838)4.6 out of 5
Optimized for quick response

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 40000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service,

RG
The most helpful features are the all in one offering they have. Specifically to be able to view the assets and software that a requester has.... Read review
TD
Without a doubt, what I like most about Freshervice is its simplicity when it comes to use, it makes it a very harmonious and elegant software, an... Read review
(635)4.4 out of 5
Optimized for quick response
Entry Level Price:$19 per month

SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning, fully integrated cloud-based service desk and IT asset management solution. With thousands of highly rated reviews across many directories, SolarWinds Service Desk is one of the world’s premier IT service management platforms. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT

AH
Automation capabilities that are easy to configure and understand Read review
Tori S.
TS
My organization started our SolarWinds trial the day before we received Work From Home orders. Throughout the insanity, SolarWinds extended our... Read review
(640)4.2 out of 5
Entry Level Price:0 /agent/month

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape what IT means to your business at www.atlassian.com/software/jira/service-management

AG
Love the scheduling, you can easily maintain team schedules and swap rotations. It keeps track of everything for you. Tells you when your... Read review
JY
Atlassian's business model keeps prices low. JIRA Service Desk is no exception. We switched from our old service desk and saved over 70%. Read review
(256)4.4 out of 5
Optimized for quick response

xMatters helps enterprises prevent, manage and resolve IT incidents. xMatters industry-leading Service Availability platform prevents IT issues from becoming big business problems. Large enterprises, small workgroups, and innovative DevOps teams rely on its proactive issue resolution service to maintain operational visibility and control in today’s highly-fragmented IT environment. xMatters provides toolchain integrations to hundreds of IT management, security and DevOps tools. xMatters is the

UR
The free training and certification and the classification done for different needs (Admin/Developers) Read review
UI
How easy it is to use. And how it integrates with almost everything. Read review
(165)4.8 out of 5
Optimized for quick response

NinjaRMM is an all-in-one remote monitoring and management platform that combines powerful, time-saving functionality with an intuitive, easy-to-use UI that MSPs and IT pros actually love to use. NinjaRMM increases business efficiency by combining monitoring, alerting, patching, antivirus, backup, and IT automation all within a single pane of glass. NinjaRMM has been named a Leader by G2Crowd and rated the #1 RMM across 8 categories, including ease of use, product direction, quality of support a

AC
Integrated antivirus, ticketing, and remote options, and easy to use interface. Read review
Jim B.
JB
Solid reporting and fairly easy to add devices. Once monitoring is set up, I very much appreciate the SMS alerting feature! Read review
(106)4.4 out of 5

OnPage is a rock-solid reliable, end-to-end secure, real-time alerting system, ensuring that IT and healthcare teams never miss urgent alerts. OnPage persistent mobile alerts and on-call escalations help reduce mean time to repair (MTTR) and assist in achieving maximum patient satisfaction for care teams. OnPage's trusted platform consists of: > HIPAA-compliant messaging and file sharing > Configurable on-call schedules > Persistent, immediate eight-hour alerts on mobile > Real-tim

Adam R.
AR
Low Cost, Great Support and Efficient Alerts Read review
MM
Overrides do not disturb on my phone so that a page will always get my attention no where or when it is sent to me Read review
(47)4.5 out of 5
Optimized for quick response
Entry Level Price:$0 10 users

Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Andrew H.
AH
Since I started working with Squadcast, they have remained consistent in their customer-centric approach. They have implemented many of our... Read review
José Victor A.
JA
- Its very easy to change witch team are responsible for with services with it's service abstraction - The status page feature helped us to improve... Read review
(45)4.6 out of 5
Optimized for quick response

VictorOps uses IT and DevOps system data to support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime.

Mike P.
MP
VictorOps was a great solution for us as it allowed all those on call to pick how they want to be alerted with custom options for phone numbers to... Read review
IN
From an operation perspective victor ops has allowed my organization to go from purely a reactionary based operational agenda, to a proactive team... Read review
(130)4.4 out of 5
Optimized for quick response

Rundeck is runbook automation for incident management. Connect anyone in your organization with the expert self-service operations capabilities they need to get their job done. You'll improve productivity while having shorter incidents and fewer escalations. People are the most valuable parts of your company. Rundeck helps you remove the roadblocks, waiting, and interruptions that get in their way. Rundeck doesn't replace the tools, scripts, commands, and APIs that you use to do your work —

UA
free tool, you can user in all systems. Easy to use. Bring users some specific rights Active directory integration Read review
Marcio Y.
MY
Its simple architecture provides granular control of a task. Projects separated in folders are handy and provides isolation also with ACLs for... Read review
(162)4.2 out of 5
Optimized for quick response

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It i

Christopher J.
CJ
I absolutely loved the licensing for this system. For a small business, being able to get advanced helpdesk functionality for free was absolutely... Read review
AA
It is most usefull application for any tickets tool. Whenever user or customer having any issue. The simply raise a ticket on ManageEngine. Read review
(35)4.8 out of 5
Optimized for quick response

DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations

PR
Our system is also running and we have no issues of failures. Our clients recieving on time alerts Outstanding support! Read review
JV
It is very easy to connect different sources (IT, technical, fire,...) using different interfaces. For almost all systems we found a way to... Read review
(46)3.8 out of 5

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of

BV
Very easy to setup and use. Has many great features which other service desk packages do not have. The cost is fantastic for what you get. If all... Read review
AR
Web based, easy to follow up with, ease of use for end users creating tickets. Read review
(26)4.5 out of 5
Entry Level Price:$19 /technician/month

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets,

Mary A.
MA
This has been the best tools for a cost effective solution to tracking inventory, software and checking out equipment to end users! It was easy to... Read review
AR
Easy to access functions to IT Management function. Read review
(15)4.8 out of 5
Entry Level Price:$99 per month

With StatusCast, your status page becomes a central hub for communicating incidents with your users. During application downtime or scheduled maintenance, a properly used status page reduces help desk costs and improves end user satisfaction.

UC
It can help for Communicating Downtime and Scheduled Maintenance to Your Employees and Customers. Very much reduce your cost thaan other softwares. Read review
(18)4.5 out of 5

AlertOps is an Alert Management and Response Orchestration tool that helps organizations collaborate in real-time to resolve business-critical incidents faster.  We offer the most flexible and customizable solution, capable of addressing everything from basic on-call alerting to complex and unique enterprise challenges. To learn how you can automate real-time operations and protect business critical services, visit: https://alertops.com

AW
Very easy to set up with our environment. Read review
Ryan O.
RO
It is easy to use and helps organize our on call teams Read review
(20)4.2 out of 5
Entry Level Price:65$ concurrent user / month

C2 is a Sherweb company. C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either On-Premise or Cloud installation, putting IT as a real partner for business. Intuitive confi

Ralph B.
RB
One of my favorite features is that it allows me to focus specifically on one task to present and be updated of the other following tasks. Its... Read review
(61)4.1 out of 5
Optimized for quick response

At Issuetrak, we’re dedicated to helping organizations achieve more. If you’ve been struggling to keep important information and requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, change management, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing support, our team will always be there to help when you need it most. Our customizable software is a fit for many differen

Kevin O.
KO
Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they... Read review
Paul W.
PW
We are an IT Solutions and Support Provider with approximately 100 customers. Since we implemented Issuetrak our customer service has increased do... Read review
(22)4.5 out of 5
Entry Level Price:0

Jira Integration Plus for Slack supercharges the speed at which you create, assign, and transition work in Jira—without ever leaving Slack. The solution works for Jira Server and Cloud and a one time setup process enables the integration for all of your channels. Get more done in Slack with Jira Integration+

CM
A conveniência é excelente Já que nossa equipe usa o JIRA para gerenciamento de projetos, precisamos constantemente nos referir a tarefas que eu... Read review
Liubov P.
LP
Slack Integration+ for Jira is a real treasure! To be fair, not everyone likes to use Jira - it's heavy, overwhelming and slow sometimes. It can... Read review
(1)4.5 out of 5

Zenduty is an end-to-end incident management platform that provides real-time alerts about critical events from your infrastructure monitoring, ticketing and support systems and helps you manage critical incidents, effectively delegate tasks and meet your SLAs. Zenduty integrates with over 100+ popular monitoring and ticketing tools and helps Site Reliability Engineers, DevOps Engineers, IT Operations, and Support Teams in streamlining incident-related communications and ensures a fast and effe

EI
Zenduty is truly the next generation of on-call and incident response tools. It's perfect for teams that are looking to adopt the incident response... Read review
0 ratings

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface. 4me supports the full range of IT and Enterprise Service Management capabilities alongside strong Project and Portfolio Mana

0 ratings
Entry Level Price:$0 0 NA NA

Amixr is an incident management platform with brilliant Slack integration. The platform allows you to optimize channels, recipients, and content in order to increase the speed of solving IT problems. Amixr has proved to increase incident reaction time up to 3 times, so it's easy to protect business-critical services and keep the team on track. Amixr never bothers wrong people and engages the right person in a moment thanks to a collaboration with Slack.

0 ratings
Entry Level Price:FREE Up to 5 Users

Easily respond to, collaborate track, and self-repair during major incidents and outages. Get your team started in minutes, not hours. Automated Event Tracking. Auto-Scheduling. Instant Collaboration. Benefits: Instant Collaboration, Postmortems On Autopilot.

(1)4.5 out of 5
Entry Level Price:$0-$19 Per User/Month

SIGNL4 is a mobile alert notification SaaS to reliably inform operations teams about alerts, incidents and urgent service requests. SIGNL4 provides for an up to 10x faster and effective response. When critical systems fail, SIGNL4 bridges the ‘last mile’ from IT systems, machines and IoT sensors to engineers, IT staff and workers ‘in the field’. It adds real-time mobile alerting to your services, systems and processes in no time. SIGNL4 notifies through persistent mobile push, text and voice c

ZZ
Great way to integrate with monitoring software, easy to use, shift scheduling, can create teams, manager escalation, persistent notification even... Read review
0 ratings

XiteiT provides a simple and efficient platform for unifying all your monitoring, automation and productivity solutions so you can standardize your operational procedures and improve the productivity of your SRE\NOC engineers. Key features include runbook automation, on-call management and escalations, centralized incident management, and operational dashboards and BI analytics.

Top 10 Free Incident Management Software in 2021

  • Freshservice
  • SolarWinds Service Desk
  • Jira Service Management
  • xMatters
  • NinjaRMM

Learn More About Incident Management Software

What You Should Know About Incident Management Software

Incident management software helps businesses preserve the uptime of their digital assets. IT teams use incident management software to alert them to major problems or downtime, generate reports surrounding the outage or issue, and guide a plan of action in addressing the problem. These functionalities can be especially beneficial in situations where companies have numerous assets to monitor at once or when companies have one or a select few assets that are mission critical to a company’s success.

Key Benefits of Incident Management Software

  • Instant, direct awareness — With incident management software, the appropriate teams will have instant alerts when key services or functions go down, and they’ll have reports elaborating the details. This information helps businesses get back up to full function more quickly.
  • Cost savings — Downtime can quickly cost businesses money and clients (both potential and current). Incident management solutions help businesses get back to full capacity more quickly, minimizing losses from downtime.

Why Use Incident Management Software?

Incident management solutions are incredibly valuable for ensuring your critical functions have as much uptime as possible. By notifying the exact people or teams needed to address an issue and preparing an immediate report of the issue, incident management software helps your teams find root causes and deal with them quickly.

Particularly, incident management tools can notify all relevant team members or personnel in a variety of ways. Email is a fairly standard notification method, but some solutions can also automatically text or even call your personnel. These solutions can pair well with video conferencing software or audio conferencing software, as well, and automatically send meeting invites with the incident notifications so that conference calls can start immediately alongside the incident.

Who Uses Incident Management Software?

A business’ IT teams will be the strongest users of incident management software. Because the software is specifically designed for reporting any disturbances to proper workflow, incident management can be used to great effect by anyone from dedicated support teams to digital asset teams (databases, virtual servers, applications, etc.) and beyond. These teams can use incident management software in conjunction with other monitoring tools, service desk tools, and more.

Kinds of Incident Management Software

ITIL-Compliant vs. Non-ITIL-Compliant — ITIL (Information Technology Infrastructure Library) is a set of practices describing how IT services and service management ought to align with business practices. Most incident management software is designed to align with these ITIL practices, though not all are.

Incident Management Software Features

Incident assignment — Designate what constitutes a service function failure for your business.

Immediate alerting — Email, text, and/or call all relevant personnel, notifying them of an issue’s occurrence and any pertinent details surrounding it.

Standardized workflow — Note what failed and potential troubleshooting steps towards service restoration.

Potential Issues with Incident Management Software

Minor incident detection — Not all major incidents are going to display an immediate sign that something is wrong. In situations like that, it can be difficult to hit that one "key" factor that’s going to set off an incident alert. For potential issues like those that your company could potentially come across, consider setting up some warning alerts for signs of a possibly incoming major incident.

Links to known issues — In IT and development, issues that have occurred before or frequently are called known issues. While some of these might be well known among your relevant teams, others might be obscure or even previously considered one-off issues. As a result, knowledge surrounding how to address the issue might be difficult to come by at first. Consider pairing an incident management solution with knowledge management software to assist your teams in more quickly addressing issues.