Top Free Incident Management Software
Check out our list of free Incident Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.
If you'd like to see more products and to evaluate additional feature options, compare all Incident Management Software to ensure you get the right product.
View Free Incident Management Software
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
62 Incident Management Products Available
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OverviewUser Satisfaction
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.8
8.3
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.3
BG
Freshservice has been a valuable tool, that is not only cost friendly, but also user friendly. It has helped our organization stay focused and... Read review
DH
Freshservice offers an intuitive, modern interface that’s easy for both agents and end users to navigate. The modular structure makes it adaptable... Read review
(3,708)4.7 out of 5
1st Easiest To Use in Incident Management software
View top Consulting Services for NinjaOne
OverviewUser Satisfaction
NinjaOne features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.8
9.3
Constant Monitoring
Average: 8.9
6.5
AI Text Generation
Average: 7.3
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(916)4.5 out of 5
10th Easiest To Use in Incident Management software
OverviewUser Satisfaction
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.8
9.2
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
AC
Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also... Read review
AY
- Reliable Alerting and Notifications
- Seamless Integrations
- Customizable Escalation Policies
- Ease of Setup and Use Read review
OverviewUser Satisfaction
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.8
9.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
EM
What I liked to most was being able to manage communication and notifications in case of alerts or problems and its amazing because it allows you... Read review
AC
Great Free tier.
Great Documentation.
Great set of Features Read review
(965)4.3 out of 5
Entry Level Price:0 /agent/month
6th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
OverviewUser Satisfaction
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.8
8.9
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
MS
Ease of ticket creation and assignments. Read review
AK
Jira service management is a tool that helps team manage for customer service and it services. it gives issues, assistance and track the status of... Read review
OverviewUser Satisfaction
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.8
8.4
Constant Monitoring
Average: 8.9
5.9
AI Text Generation
Average: 7.3
NG
Solarwinds Help Desk tool is easy to use and has a simple interface.
Tool has the features for Knowledge based documetation for common... Read review
SA
Best product for raising tickets at low cost. Read review
OverviewUser Satisfaction
SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.8
8.8
Constant Monitoring
Average: 8.9
7.4
AI Text Generation
Average: 7.3
CO
Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Read review
UL
We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most... Read review
OverviewUser Satisfaction
incident.io features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.8
8.8
Constant Monitoring
Average: 8.9
8.2
AI Text Generation
Average: 7.3
KC
incident.io provides a one stop shop for all the orcestrations involved when managing an incident. Since implementing incident.io we have been able... Read review
AR
For our engineers working on incident, the primary interface for incident.io is slack. It's where we collaborate and where we were gathering to... Read review
OverviewUser Satisfaction
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.0
Lifecycle Visualization
Average: 8.8
8.5
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
MM
Overrides do not disturb on my phone so that a page will always get my attention no where or when it is sent to me Read review
UM
Not having to carry a pager.
It works with wi-fi so I can use it in places where my pager didn’t work Read review
OverviewUser Satisfaction
Better Stack features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.8
9.6
Constant Monitoring
Average: 8.9
6.6
AI Text Generation
Average: 7.3
CV
IT can be quickly and easily deployed as an external monitoring tool, with a free tier available for your ISO 27001 preparation. This allows... Read review
UC
etterStack Uptime is an excellent tool for monitoring the availability of sites and services in real-time. Its interface is modern, easy to use,... Read review
OverviewUser Satisfaction
Xurrent IMR features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lifecycle Visualization
Average: 8.8
9.0
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
AR
Cost and integrations are the reasons why we chose Zenduty in our org. Read review
AR
We use the free service to alert us during off hours and rotate through our staff. Read review
OverviewUser Satisfaction
FireHydrant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.8
8.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
UI
The automation and the simple way to interact with it. It is helpful to have so many things done out of the box for us when managing incidents so... Read review
HG
User experience, the way it is able to organise that much incidents with such an ease Read review
OverviewUser Satisfaction
New Relic features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.8
9.5
Constant Monitoring
Average: 8.9
7.9
AI Text Generation
Average: 7.3
SJ
Good UI and user friendly screens. a lot of features for real time monitoring. Great digital experience monitoring especially the real time user... Read review
SG
I like New Relic's powerful, centralized visibility across logs and system performance in a single dashboard. The real-time search and filter... Read review
OverviewUser Satisfaction
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.8
8.9
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
UI
This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
NG
ManageEngine is user friendly and very use to use.
Price point is lower compare to it's compitator. Read review
OverviewUser Satisfaction
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lifecycle Visualization
Average: 8.8
7.3
Constant Monitoring
Average: 8.9
6.4
AI Text Generation
Average: 7.3
AI
ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
AH
Out of the box prepackaged ITL workflow. Read review
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