# Top Free Incident Management Software

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Aug 2026)

- **Average Rating:** 4.43/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,600+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=5231&focus%5B%5D=27129&focus%5B%5D=2864&focus%5B%5D=139215&focus%5B%5D=17254&focus%5B%5D=167999)

Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, xMatters, Freshservice, New Relic, PagerDuty, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=xmatters&focus%5B%5D=freshservice&focus%5B%5D=new-relic&focus%5B%5D=pagerduty&focus%5B%5D=incident-io)

**Sponsored**

### Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-15T06%3A51%3A23Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Ffree&secure%5Btoken%5D=9c736c0d7c2ccb8d8d7c685f819f5a9f86f146669fb405adbf6d9a60bec31656&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url)

### [NinjaOne](https://www.g2.com/products/ninjaone/reviews)

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,953

#### How Do G2 Users Rate NinjaOne?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 9.0/10)
- **AI Text Generation:** 6.5/10 (Category avg: 7.3/10)

#### Who Is the Company Behind NinjaOne?

- **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone)
- **Company Website:** www.ninjaone.com
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @NinjaOne  
3,607 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,376 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Owner
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 47% Medium, 45% Small

#### What Do G2 Reviewers Say About NinjaOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly.
- Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management.
- Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring.
- Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time.
- Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions.

##### Cons

- Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities.
- Users find the **search function lacking** , and the interface can confuse end users with unclear icons.
- Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options.
- Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking.
- Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne.

#### What Are Recent G2 Reviews of NinjaOne?

**["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)**

**Rating:** 4.5/5.0 stars

_— Robert M._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731)

**["Modern UI, Fast Deployment, and Powerful Machine Access and Management"](https://www.g2.com/survey_responses/ninjaone-review-12234373)**

**Rating:** 4.0/5.0 stars

_— Angel Rayl F._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-12234373)

#### What Are G2 Users Discussing About NinjaOne?

- [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments
- [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments
- [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment

### [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.

**Average Rating:** 4.3/5.0

**Total Reviews:** 966

#### How Do G2 Users Rate Jira Service Management?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.9/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.0/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Jira Service Management?

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Company Website:** www.atlassian.com
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 38% Large

#### What Do G2 Reviewers Say About Jira Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Jira Service Management, facilitating smooth collaboration across departments and impactful customization.
- Users value the **seamless integration** of Jira Service Management with Atlassian tools, enhancing collaboration across teams.
- Users appreciate the **built-in automation** in Jira Service Management, streamlining tasks like ticket assignment and notifications.
- Users value the **user-friendly ticket management** system that simplifies incident tracking and ensures smooth operations.
- Users appreciate the **tracking ease** of Jira Service Management, highlighting its robust SLA tracking and efficient issue management.

##### Cons

- Users highlight the **steep learning curve** of Jira Service Management, making it challenging for new or non-technical teams.
- Users find the **steep learning curve** of Jira Service Management daunting, making initial setup and configuration challenging.
- Users find the **steep learning curve** of Jira Service Management challenging, hindering adoption for new or non-technical teams.
- Users find the **complex setup** process of Jira Service Management challenging, particularly for new users and non-technical teams.
- Users find the **complex UI** challenging, especially for custom metrics and quick checks, affecting their workflow.

#### What Are Recent G2 Reviews of Jira Service Management?

**["Clear Ticket Visibility and Smooth Communication in Jira Service Management"](https://www.g2.com/survey_responses/jira-service-management-review-13195687)**

**Rating:** 5.0/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13195687)

**["Seamless Jira Integration That Streamlines Service Requests and Support Workflows"](https://www.g2.com/survey_responses/jira-service-management-review-13071435)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13071435)

#### What Are G2 Users Discussing About Jira Service Management?

- [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) - 2 comments, 1 upvote
- [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) - 1 comment
- [Does Jira Service Desk include JIRA software?](https://www.g2.com/discussions/does-jira-service-desk-include-jira-software)
- [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) - 1 comment
- [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) - 2 comments

### [xMatters](https://www.g2.com/products/xmatters/reviews)

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.

**Average Rating:** 4.5/5.0

**Total Reviews:** 766

#### How Do G2 Users Rate xMatters?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind xMatters?

- **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge)
- **Company Website:** www.everbridge.com
- **Year Founded:** 2002
- **HQ Location:** Vienna, VA
- **Twitter:** @Everbridge  
4,786 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4dfea575b77455a8e7892fffee701411f8983277b7fd4accc12c0de5f667bbcd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33883&secure%5Burl_type%5D=linkedin_company_website)  
1,609 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Incident Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 58% Large, 27% Medium

#### What Do G2 Reviewers Say About xMatters?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **reliable and fast incident notifications** of xMatters, streamlining communication during critical moments.
- Users appreciate the **ease of use** of xMatters, benefiting from streamlined communication and task automation in incident management.
- Users appreciate the **consistent communication and robust notifications** of xMatters, enhancing incident response and collaboration.
- Users value the **powerful automation** features of xMatters, simplifying complex tasks and enhancing incident management efficiency.
- Users value the **timely notification alerts** from xMatters, enhancing their responsiveness and operational efficiency.

##### Cons

- Users find the **learning curve complicated** , making initial setup and configuration time-consuming and challenging.
- Users find the **steep learning curve** of xMatters challenging, especially during initial setup and configuration.
- Users find that **alert issues** with xMatters lead to scheduling complications and frustrating delays in urgent notifications.
- Users face a **complex setup** process with a steep learning curve, making initial configuration challenging.
- Users find the **difficult setup** of notification workflows time-consuming, impacting early adoption and requiring careful attention to details.

#### What Are Recent G2 Reviews of xMatters?

**["No-Code Flow Designer and Reliable Multi-Channel Escalations"](https://www.g2.com/survey_responses/xmatters-review-12874202)**

**Rating:** 5.0/5.0 stars

_— Zuhaib I._

[Read full review](https://www.g2.com/survey_responses/xmatters-review-12874202)

**["X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts"](https://www.g2.com/survey_responses/xmatters-review-12974416)**

**Rating:** 5.0/5.0 stars

_— Alexander P._

[Read full review](https://www.g2.com/survey_responses/xmatters-review-12974416)

#### What Are G2 Users Discussing About xMatters?

- [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) - 1 comment

### [Freshservice](https://www.g2.com/products/freshservice/reviews)

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,305

#### How Do G2 Users Rate Freshservice?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.3/10 (Category avg: 9.0/10)
- **AI Text Generation:** 7.8/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Freshservice?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Medium, 21% Large

#### What Do G2 Reviewers Say About Freshservice?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management.
- Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities.
- Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes.
- Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience.
- Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes.

##### Cons

- Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities.
- Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management.
- Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration.
- Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs.
- Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management.

#### What Are Recent G2 Reviews of Freshservice?

**["Freshservice Simplifies Support with Easy Ticketing and Time-Saving Automation,"](https://www.g2.com/survey_responses/freshservice-review-13241098)**

**Rating:** 5.0/5.0 stars

_— J Raghu V._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13241098)

**["Freshservice: Intuitive ITSM with Powerful Automation and Asset Tracking"](https://www.g2.com/survey_responses/freshservice-review-13239057)**

**Rating:** 5.0/5.0 stars

_— patan b._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13239057)

#### What Are G2 Users Discussing About Freshservice?

- [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote

### [New Relic](https://www.g2.com/es/products/new-relic/reviews)

New Relic es la plataforma de Observabilidad Inteligente todo en uno diseñada para ayudar a los equipos de ingeniería y TI a planificar, construir, desplegar y ejecutar software con confianza. Al unificar métricas, eventos, registros y trazas en una única nube de telemetría segura, New Relic ofrece a más de 25 millones de ingenieros visibilidad en tiempo real e información impulsada por IA en todo su entorno digital, desde el código hasta la nube. Diseñada para reemplazar soluciones puntuales fragmentadas, New Relic consolida la observabilidad de pila completa en una única fuente de verdad. La plataforma reúne el Monitoreo del Rendimiento de Aplicaciones (APM), monitoreo de infraestructura, gestión de registros, monitoreo de experiencia digital (DEM), monitoreo de contenedores y AIOps en una interfaz cohesiva. Impulsada por un motor de IA avanzado, New Relic empareja automáticamente los datos de telemetría para cambiar la resolución de problemas de la depuración reactiva a la resolución proactiva y predictiva, ayudando a los equipos a reducir el tiempo medio de resolución (MTTR) y eliminar las interrupciones digitales antes de que impacten a los usuarios finales. Equipado con más de 500 integraciones de código abierto, New Relic se conecta sin problemas con su pila existente. Junto con precios transparentes basados en el consumo y el usuario, las organizaciones obtienen total previsibilidad sobre sus costos sin sacrificar la profundidad de la telemetría.

**Average Rating:** 4.4/5.0

**Total Reviews:** 571

#### How Do G2 Users Rate New Relic?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.5/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 8.9/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 9.5/10 (Category avg: 9.0/10)
- **Generación de texto:** 7.9/10 (Category avg: 7.3/10)

#### Who Is the Company Behind New Relic?

- **Vendedor:** [New Relic](https://www.g2.com/es/sellers/new-relic)
- **Sitio web de la empresa:** newrelic.com
- **Año de fundación:** 2008
- **Ubicación de la sede:** San Francisco, CA
- **Twitter:** @newrelic  
65,727 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9eddd984f33572c5efbac2b43c77a680b5f6fb4b0c874a8dc1b10aa32b60f58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F426253%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,053 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ingeniero de software, Ingeniero de Software Senior
- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 43% Medium, 30% Large

#### What Do G2 Reviewers Say About New Relic?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **interfaz fácil e intuitiva** de New Relic, simplificando significativamente la navegación y la usabilidad.
- Los usuarios valoran las capacidades de **monitoreo en tiempo real** de New Relic, mejorando sus conocimientos y la gestión del rendimiento de aplicaciones.
- Los usuarios valoran las capacidades de **monitoreo en tiempo real** de New Relic, que mejoran la eficiencia en la detección y resolución de problemas.
- Los usuarios valoran las **capacidades de observabilidad integral** de New Relic, lo que permite un monitoreo efectivo y una visión del rendimiento de las aplicaciones.
- Los usuarios aprecian los **análisis detallados** y los paneles personalizables de New Relic, mejorando las perspectivas en tiempo real y el monitoreo del rendimiento.

##### Cons

- Los usuarios encuentran el modelo de precios de New Relic **caro** , especialmente para equipos que gestionan grandes volúmenes de datos o múltiples usuarios.
- Los usuarios encuentran el **modelo de precios caro** para equipos más grandes, especialmente cuando se trata de grandes volúmenes de datos.
- Los usuarios encuentran **la pronunciada curva de aprendizaje** de New Relic desafiante, requiriendo tiempo para comprender completamente la plataforma.
- Los usuarios encuentran la **complejidad** de la interfaz y la estructura de precios de New Relic intimidante, lo que afecta la facilidad de uso.
- Los usuarios encuentran **curvas de aprendizaje difíciles** con NRQL y una sobrecarga de funciones, lo que hace que la incorporación y la navegación sean desafiantes para los recién llegados.

#### What Are Recent G2 Reviews of New Relic?

**["Revisión de la Experiencia del Usuario de New Relic"](https://www.g2.com/es/survey_responses/new-relic-review-10695865)**

**Rating:** 5.0/5.0 stars

_— bhavik m._

[Read full review](https://www.g2.com/es/survey_responses/new-relic-review-10695865)

**["Observabilidad de extremo a extremo que hace que la resolución de problemas sea más rápida"](https://www.g2.com/es/survey_responses/new-relic-review-13057378)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/es/survey_responses/new-relic-review-13057378)

#### What Are G2 Users Discussing About New Relic?

- [What does observability mean?](https://www.g2.com/es/discussions/what-does-observability-mean)
- [How do you use New Relic?](https://www.g2.com/es/discussions/how-do-you-use-new-relic)
- [¿Qué es la visibilidad de pila completa?](https://www.g2.com/es/discussions/what-is-full-stack-visibility) - 2 comments
- [¿Para qué se utiliza la herramienta New Relic?](https://www.g2.com/es/discussions/what-is-new-relic-tool-used-for) - 1 comment

### [PagerDuty](https://www.g2.com/products/pagerduty/reviews)

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

**Average Rating:** 4.5/5.0

**Total Reviews:** 950

#### How Do G2 Users Rate PagerDuty?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.2/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.1/10 (Category avg: 7.3/10)

#### Who Is the Company Behind PagerDuty?

- **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty)
- **Company Website:** www.pagerduty.com
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @pagerduty  
24,689 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=939d4e3ae38c9948c223fac14287559f3202cb25d6188d5a010904c292c7c1f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F482819%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,267 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 44% Medium, 38% Large

#### What Do G2 Reviewers Say About PagerDuty?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time.
- Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime.
- Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features.
- Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management.
- Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management.

##### Cons

- Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency.
- Users find the **pricing to be high** , especially for small teams and features that should be included in one plan.
- Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system.
- Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management.
- Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it.

#### What Are Recent G2 Reviews of PagerDuty?

**["Stay on top of your incident management alerts on the Go!"](https://www.g2.com/survey_responses/pagerduty-review-9920149)**

**Rating:** 4.5/5.0 stars

_— Joshua O._

[Read full review](https://www.g2.com/survey_responses/pagerduty-review-9920149)

**["Technical efficiency approach"](https://www.g2.com/survey_responses/pagerduty-review-12856233)**

**Rating:** 4.0/5.0 stars

_— Johnny C._

[Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233)

#### What Are G2 Users Discussing About PagerDuty?

- [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments
- [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors)
- [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment
- [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty)
- [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software)

### [incident.io](https://www.g2.com/products/incident-io/reviews)

incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools. At the center is Nexus, a living AI model of your production environment built entirely from your own data: your runbooks, your services, and every incident you've ever run. Nexus gets smarter every time you use the platform, and it powers Investigations, our agentic root cause analysis. The moment an alert fires, Investigations reasons across your telemetry, deploys, and past incidents, then hands your team a root-cause hypothesis with the evidence, before anyone has opened a laptop. The incident.io agent works everywhere your team already does, from Slack and Teams to web, mobile, and MCP, both when you ask it and on its own in the background. It's a platform with an agent, not just an agent, so the essential work of running incidents, paging the right people, and keeping stakeholders updated keeps happening reliably. The result is a shift from simply managing incidents to continuously improving reliability. The best teams don't just respond to failure faster. They detect issues before customers do, resolve them with fewer people pulled in, and stop the same incidents from recurring. Every incident makes the system smarter, so reliability compounds. From the SRE to the support rep to the CTO, teams spend less time firefighting and more time building software their customers trust.

**Average Rating:** 4.8/5.0

**Total Reviews:** 227

#### How Do G2 Users Rate incident.io?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.3/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.8/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind incident.io?

- **Seller:** [incident.io](https://www.g2.com/sellers/incident-io)
- **Company Website:** incident.io
- **Year Founded:** 2021
- **HQ Location:** New York, US
- **Twitter:** @incident\_io  
3,684 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c6104beeef27133e1e1fac5d383c8310d12886bdf922f617cc20c9e1c21cef5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fincident-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
199 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Software Engineer, Site Reliability Engineer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 65% Medium, 23% Large

#### What Do G2 Reviewers Say About incident.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of incident.io, which streamlines incident management and enhances overall workflow efficiency.
- Users value the **powerful Slack integration** for its efficiency in managing real-time incident responses and communication.
- Users praise the **helpful and responsive customer support** of incident.io, making their onboarding seamless and enjoyable.
- Users love the **seamless integrations** of incident.io, enhancing incident management and collaboration through various platforms.
- Users appreciate the **excellent customer satisfaction** with incident.io's seamless UX and responsive support throughout the process.

##### Cons

- Users note the **lack of robust reporting features** for enterprise needs, limiting effective analytics and customizations.
- Users note **integration issues** with incident.io, finding it lacks depth and requires manual steps for effectiveness.
- Users express frustration over **limited customization** options, particularly for notifications and reporting features in incident.io.
- Users express frustration over **limited features** , wishing for enhanced customization and more robust functionality in incident.io.
- Users note several **feature issues** with the public API and catalog creation, impacting integration and usability.

#### What Are Recent G2 Reviews of incident.io?

**["Native Slack Incident Management That Automates Follow-Ups and Post-Mortems"](https://www.g2.com/survey_responses/incident-io-review-13168828)**

**Rating:** 4.5/5.0 stars

_— Luca G._

[Read full review](https://www.g2.com/survey_responses/incident-io-review-13168828)

**["Phenomenal Support, Powerful AI Features, and Tons of Integrations"](https://www.g2.com/survey_responses/incident-io-review-13182654)**

**Rating:** 5.0/5.0 stars

_— Guilherme R._

[Read full review](https://www.g2.com/survey_responses/incident-io-review-13182654)

#### What Are G2 Users Discussing About incident.io?

- [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment
- [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) - 1 comment

### [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)

Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery.

**Average Rating:** 4.3/5.0

**Total Reviews:** 777

#### How Do G2 Users Rate SolarWinds Service Desk?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.4/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.4/10 (Category avg: 9.0/10)
- **AI Text Generation:** 5.9/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SolarWinds Service Desk?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Company Website:** www.solarwinds.com
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Systems Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 67% Medium, 23% Large

#### What Do G2 Reviewers Say About SolarWinds Service Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use and reporting capabilities** of SolarWinds Service Desk for efficient ticket management.
- Users appreciate the **comprehensive asset management** in SolarWinds Service Desk, enhancing efficiency and customization for their needs.
- Users appreciate the **ease of use** of SolarWinds Service Desk, making it simple to manage support requests efficiently.
- Users value the **ease of ticket submission** in SolarWinds Service Desk, facilitating smooth operations for their teams.
- Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes accessible and efficient.

##### Cons

- Users find **missing features** in SolarWinds Service Desk, leading to limitations in handling large enterprise needs.
- Users find the **search functionality challenging** , particularly when looking for specific asset tag numbers without ticket numbers.
- Users find the **insufficient information** in SolarWinds service desk challenging, affecting device management and troubleshooting efficiency.
- Users note the **limited features** of SolarWinds Service Desk, feeling it lacks advanced automation and customization options.
- Users experience **app limitations** regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk.

#### What Are Recent G2 Reviews of SolarWinds Service Desk?

**["Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management"](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)**

**Rating:** 5.0/5.0 stars

_— Lakhan N._

[Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)

**["Simplified Ticket Management, Needs Better Integrations"](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315)**

**Rating:** 4.5/5.0 stars

_— Deborah W._

[Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315)

#### What Are G2 Users Discussing About SolarWinds Service Desk?

- [What is SolarWinds Service Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for)
- [How does help desk software work?](https://www.g2.com/discussions/solarwinds-service-desk-how-does-help-desk-software-work)
- [What is remote service desk?](https://www.g2.com/discussions/what-is-remote-service-desk)
- [What is the purpose of a service desk?](https://www.g2.com/discussions/what-is-the-purpose-of-a-service-desk)
- [Is SolarWinds service desk on premise?](https://www.g2.com/discussions/is-solarwinds-service-desk-on-premise)

### [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews)

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

**Average Rating:** 4.5/5.0

**Total Reviews:** 193

#### How Do G2 Users Rate Xurrent IMR?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.6/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.1/10 (Category avg: 9.0/10)
- **AI Text Generation:** 7.7/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Xurrent IMR?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 26% Small

#### What Do G2 Reviewers Say About Xurrent IMR?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zenduty's **ease of use** exceptional, praising its simple implementation and intuitive interface.
- Users appreciate the **easy handling of alerts** in Xurrent IMR, benefiting from effective communication and integration options.
- Users appreciate the **seamless integrations** with various systems, enhancing functionality and user experience in Xurrent IMR.
- Users commend the **excellent and responsive customer support** of Xurrent IMR, enhancing their overall experience.
- Users value the **smooth and responsive UI** of Xurrent IMR, finding it simple and easy to use.

##### Cons

- Users feel the **missing features** in the Xurrent IMR limit its capabilities and hinder a better experience.
- Users face **notification issues** with Xurrent IMR, including spam calls and ungrouped alerts affecting user awareness and experience.
- Users struggle with **scheduling issues** in Xurrent IMR, finding the interface unintuitive and unnecessarily complex.
- Users find the **learning curve steep** , especially for those unfamiliar with incident management or the confusing interface.
- Users note **feature issues** with navigation and automation, which hinder the overall user experience with Xurrent IMR.

#### What Are Recent G2 Reviews of Xurrent IMR?

**["Fast, Reliable Alerting with Smooth Shift Rotations in Xurrent IMR (Zenduty)"](https://www.g2.com/survey_responses/xurrent-imr-review-13134339)**

**Rating:** 4.5/5.0 stars

_— Abhishek S._

[Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-13134339)

**["Streamlined Incident Management with Great GCP Integration and Support"](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)**

**Rating:** 4.0/5.0 stars

_— Hatim B._

[Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)

#### What Are G2 Users Discussing About Xurrent IMR?

- [What is StatusCast used for?](https://www.g2.com/discussions/what-is-statuscast-used-for)
- [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment

### [Rakuten SixthSense Observability](https://www.g2.com/es/products/rakuten-sixthsense-observability/reviews)

En el panorama digital actual, las empresas necesitan una solución de Monitoreo del Rendimiento de Aplicaciones (APM) poderosa y completa para mantenerse a la vanguardia. Presentamos Rakuten SixthSense Observability, una herramienta APM de próxima generación que transforma la forma en que monitoreas, analizas y optimizas tus aplicaciones e infraestructura. Con su robusto conjunto de características y análisis avanzados, Rakuten SixthSense Observability te permite identificar y resolver problemas de manera proactiva, optimizar operaciones y mejorar las experiencias de los clientes. Capacidades Clave: • Monitoreo y Alertas Integrales: Rakuten SixthSense Observability ofrece monitoreo de extremo a extremo de tus aplicaciones, infraestructura y rendimiento de la red. Con alertas en tiempo real y paneles personalizables, puedes detectar rápidamente problemas y obtener información procesable sobre la salud y el rendimiento de tus sistemas. • Rastreo Distribuido y Correlación: Obtén visibilidad completa del rendimiento de tu aplicación con el rastreo distribuido, que sigue transacciones y solicitudes a través de múltiples servicios y componentes. Esta característica te ayuda a identificar cuellos de botella, problemas de latencia y errores, facilitando la optimización de tu aplicación y mejorando las experiencias de los clientes. • Detección de Anomalías y Aprendizaje Automático: Aprovecha las capacidades avanzadas de aprendizaje automático de Rakuten SixthSense para identificar automáticamente patrones inusuales y desviaciones en el rendimiento de la aplicación y la utilización de recursos. Este enfoque proactivo te permite detectar y resolver problemas antes de que impacten en tu negocio y clientes. • Análisis y Visualización Avanzados: Las herramientas de visualización de datos y análisis de Rakuten SixthSense te permiten profundizar en los datos de rendimiento de tu aplicación. Genera informes personalizados, analiza tendencias y descubre patrones ocultos que pueden impulsar la mejora continua y la optimización. • Gestión e Integración de Registros: Recoge, analiza y almacena sin esfuerzo registros de diversas fuentes con la función de gestión de registros integrada de Rakuten SixthSense. Esta integración fluida te permite correlacionar datos de registros con métricas de rendimiento y rastreos, proporcionando una comprensión integral del comportamiento de tu aplicación. • Escalabilidad y Flexibilidad: Rakuten SixthSense Observability está diseñado para escalar con las crecientes necesidades de tu negocio, apoyando una amplia gama de aplicaciones, servicios e infraestructura. Su arquitectura flexible te permite personalizar la herramienta según tus requisitos específicos e integrarla con otras soluciones de monitoreo y observabilidad. Conjunto de Características Actual: • Monitoreo del Rendimiento de Aplicaciones: Visibilidad completa en Java, PHP, Node.js, Python, Go y mucho más. Características Clave incluyen Rastreo Distribuido, Perfilado, Monitoreo de Bases de Datos. • Monitoreo de Infraestructura: Obtén una vista panorámica de la salud de tu infraestructura y obtén información detallada con un despliegue fácil. Características Clave incluyen Kubernetes, VMs, Servidores Web, Integraciones en la Nube. • Monitoreo de la Experiencia Digital: Mejora la experiencia del usuario final de tus aplicaciones mapeadas con información contextual de métricas de rendimiento de aplicaciones. • Monitoreo de Navegadores: Métricas para optimizar la experiencia de los usuarios finales y ayudar a mejorar el rendimiento de la aplicación. • Monitoreo Móvil: Monitorea fallos, rendimiento y métricas de uso para tus aplicaciones móviles. • Monitoreo Sintético: Simula transacciones de usuarios finales utilizando scripts de prueba de bajo código, sin código. • Monitoreo de VMs: La capacidad de monitoreo de VMs te permite ver el rendimiento de tu infraestructura y la salud de servidores, máquinas virtuales, contenedores, bases de datos, etc., de un vistazo. • Motor Cognitivo SixthSense: Observabilidad moderna y enfoque proactivo utilizando inteligencia artificial. La aplicación utiliza diferentes algoritmos de IA/ML que pueden predecir métricas de rendimiento con una precisión de hasta el 98% y un nivel de confianza del 90%.

**Average Rating:** 4.6/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate Rakuten SixthSense Observability?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.2/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 8.3/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 10.0/10 (Category avg: 9.0/10)
- **Generación de texto:** 10.0/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Rakuten SixthSense Observability?

- **Vendedor:** [Rakuten SixthSense](https://www.g2.com/es/sellers/rakuten-sixthsense-f1af4c23-8be7-4bf4-a775-a4d50eebce5d)
- **Año de fundación:** 2016
- **Ubicación de la sede:** Bengaluru, IN
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56b248cb58d0ee9d638f70976e5e005d45b5ce20f9d29e7f666aae203e30aa49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frakuten-sixthsense%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 empleados en LinkedIn®
- **Propiedad:** TYO: 4755

#### Who Uses This Product?

- **Who Uses This:** Ingeniero de Software Senior
- **Top Industries:** Tecnología de la información y servicios, Videojuegos
- **Company Size:** 47% Large, 38% Medium

#### What Do G2 Reviewers Say About Rakuten SixthSense Observability?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **profunda visibilidad** en el rendimiento de la aplicación proporcionada por Rakuten SixthSense, mejorando la detección proactiva de anomalías y la toma de decisiones.
- Los usuarios aprecian el **sistema de alertas eficiente** , que permite transiciones rápidas de alertas a la resolución de código en un solo panel.
- Los usuarios valoran el **excelente soporte al cliente** de Rakuten SixthSense, mejorando su experiencia con la plataforma.
- Los usuarios aprecian la **facilidad de uso** de Rakuten SixthSense Observability, simplificando la resolución de problemas con una interfaz intuitiva.
- Los usuarios aprecian la **fácil implementación** de Rakuten SixthSense Observability, haciendo que el monitoreo y la depuración sean directos y eficientes.

##### Cons

- Los usuarios encuentran el **configuración compleja** desafiante, requiriendo un esfuerzo significativo de incorporación a pesar del soporte receptivo para la personalización.
- Los usuarios encuentran que la **pobre documentación** de Rakuten SixthSense Observability es insuficiente, lo que dificulta el uso efectivo y la incorporación.
- Los usuarios informan de **alertas de falsos positivos** y desean una funcionalidad mejorada para la visualización oportuna de registros de errores y notificaciones.
- Los usuarios señalan el **sistema de alertas ineficiente** , citando frecuentes falsos positivos y la falta de las características deseadas de informes en el panel de control.
- Los usuarios sienten que **la documentación necesita mejoras** para mejorar la usabilidad general y la experiencia del usuario de la herramienta.

#### What Are Recent G2 Reviews of Rakuten SixthSense Observability?

**["Una muy buena herramienta de monitoreo y observabilidad SAAS"](https://www.g2.com/es/survey_responses/rakuten-sixthsense-observability-review-11287792)**

**Rating:** 5.0/5.0 stars

_— Usuario verificado en Videojuegos_

[Read full review](https://www.g2.com/es/survey_responses/rakuten-sixthsense-observability-review-11287792)

**["¡Gran herramienta de monitoreo!"](https://www.g2.com/es/survey_responses/rakuten-sixthsense-observability-review-8230168)**

**Rating:** 5.0/5.0 stars

_— Usuario verificado en Tecnología de la información y servicios_

[Read full review](https://www.g2.com/es/survey_responses/rakuten-sixthsense-observability-review-8230168)

### [Pulseway](https://www.g2.com/es/products/pulseway/reviews)

Pulseway es un software RMM, diseñado para ayudar a los MSPs y equipos de TI a reducir el tiempo de inactividad, tomar el control y volverse más eficientes. Pulseway proporciona un software de monitoreo y gestión de TI todo en uno, lleno de características y módulos para aumentar tu productividad desde el primer momento y nunca perder alertas críticas. - El software integral de monitoreo y gestión remota (RMM) de Pulseway proporciona una vista completa a través de tu red. Visualiza datos operativos para estaciones de trabajo, servidores, VMs, dispositivos de red y más, mientras resuelves problemas directamente desde la misma interfaz. - Ser alertado instantáneamente sobre problemas, resolverlos antes de que se conviertan en un problema y minimizar el tiempo de inactividad, en toda la red. - Permitir que tú y tu equipo sean completamente productivos desde cualquier lugar para ofrecer un servicio al cliente de primera clase dondequiera que estés. - Automatizar tareas repetitivas de TI y solucionar automáticamente problemas antes de que se conviertan en un problema. - El Control Remoto Móvil incorporado de Pulseway permite un acceso remoto simple, confiable y fluido a cualquier sistema monitoreado. Accede a archivos, aplicaciones y controla sistemas remotos como si estuvieras sentado justo frente a ellos.

**Average Rating:** 4.5/5.0

**Total Reviews:** 122

#### How Do G2 Users Rate Pulseway?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.3/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 9.2/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 9.8/10 (Category avg: 9.0/10)
- **Generación de texto:** 5.0/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Pulseway?

- **Vendedor:** [MMSoft Design](https://www.g2.com/es/sellers/mmsoft-design)
- **Año de fundación:** 2011
- **Ubicación de la sede:** Dublin, Ireland
- **Twitter:** @pulsewayapp  
6,073 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f13461eda98452f19db968c93270151f7e273ce2a1fb4a8c11bd2f26c9027a97&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1987200%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de TI, Propietario
- **Top Industries:** Tecnología de la información y servicios, Seguridad de Redes y Computadoras
- **Company Size:** 52% Small, 42% Medium

#### What Do G2 Reviewers Say About Pulseway?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **interfaz intuitiva** de Pulseway, lo que la hace simple de implementar y mejora las experiencias de soporte al cliente.
- Los usuarios aprecian la **fácil configuración** de Pulseway, lo que permite una implementación eficiente y una gestión de servicios mejorada.
- Los usuarios elogian la **fácil implementación** de Pulseway, apreciando su rápida configuración y los recursos de apoyo durante todo el proceso.
- Los usuarios valoran las **fáciles integraciones** de Pulseway, mejorando su flujo de trabajo y simplificando la gestión de infraestructura a través de sistemas.
- Los usuarios aprecian las **fáciles integraciones** con otros software, mejorando su experiencia general con Pulseway.

##### Cons

- Los usuarios señalan las **características limitadas** de Pulseway, particularmente la falta de integración con Microsoft Office y herramientas de monitoreo de red inadecuadas.
- Los usuarios enfrentan **compatibilidad limitada** con Pulseway, especialmente en lo que respecta a los desafíos de integración con Microsoft Office y Linux.
- Los usuarios encuentran que el rendimiento de Pulseway es **lento** , especialmente con la gestión de tickets y durante las horas pico, lo que afecta la usabilidad.
- Los usuarios sienten que el precio es **muy alto** en comparación con servicios similares, lo que indica un potencial para mejores opciones de licencia.
- Los usuarios expresan frustración con **funciones inacabadas** y ventas adicionales constantes, complicando su experiencia general con Pulseway.

#### What Are Recent G2 Reviews of Pulseway?

**["Supervisión remota compatible con dispositivos móviles de Pulseway con alertas en tiempo real y automatización"](https://www.g2.com/es/survey_responses/pulseway-review-12795320)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/es/survey_responses/pulseway-review-12795320)

**["Interfaz de PSA/RMM clara e intuitiva con aplicación móvil rápida y precios predecibles"](https://www.g2.com/es/survey_responses/pulseway-review-13212303)**

**Rating:** 4.0/5.0 stars

_— Giovanni C._

[Read full review](https://www.g2.com/es/survey_responses/pulseway-review-13212303)

#### What Are G2 Users Discussing About Pulseway?

- [Is Pulseway cloud based?](https://www.g2.com/es/discussions/is-pulseway-cloud-based)
- [Does Pulseway have a free version?](https://www.g2.com/es/discussions/does-pulseway-have-a-free-version)
- [¿Qué puede monitorear Pulseway?](https://www.g2.com/es/discussions/what-can-pulseway-monitor) - 1 comment
- [What is Pulseway used for?](https://www.g2.com/es/discussions/what-is-pulseway-used-for)

### [Rootly](https://www.g2.com/es/products/rootly/reviews)

Rootly es la plataforma de gestión de incidentes y llamadas nativa de IA que te ayuda a resolver incidentes más rápido, mejorar la resiliencia del sistema y optimizar las operaciones de llamadas. Es tu agente de producción de IA siempre activo que automatiza el análisis de causas raíz e identifica patrones que impulsan la mejora continua, confiado por miles de empresas como NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi y Superhuman.

**Average Rating:** 4.7/5.0

**Total Reviews:** 96

#### How Do G2 Users Rate Rootly?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 9.5/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 9.3/10 (Category avg: 9.0/10)
- **Generación de texto:** 8.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Rootly?

- **Vendedor:** [Rootly](https://www.g2.com/es/sellers/rootly)
- **Sitio web de la empresa:** www.rootly.com
- **Ubicación de la sede:** San Francisco, US
- **Twitter:** @rootlyhq  
2,019 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3d75b4e88da13bddafcf96f4d76ccb88879e62ba19679682cd371e6a3a06f95&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frootlyhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ingeniero Senior de Confiabilidad del Sitio
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 59% Medium, 25% Large

#### What Do G2 Reviewers Say About Rootly?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **facilidad de uso** con Rootly, integrándose sin problemas en Slack y mejorando la gestión de incidentes sin esfuerzo.
- Los usuarios admiran el **soporte al cliente excepcional** de Rootly, destacando la asistencia proactiva del equipo y la comunicación fluida durante todo el proceso.
- Los usuarios elogian la **integración de Slack** de Rootly por mejorar la colaboración en tiempo real y minimizar el cambio de contexto.
- Los usuarios elogian a Rootly por su **automatización sin fisuras** que simplifica la gestión de incidentes y mejora la colaboración y eficiencia del equipo.
- A los usuarios les encantan las **integraciones fluidas** de Rootly, que simplifican los flujos de trabajo y mejoran la colaboración con herramientas existentes como Slack y Jira.

##### Cons

- Los usuarios identifican **problemas de características** con Rootly, particularmente en análisis, informes y formularios personalizados que necesitan mejoras.
- Los usuarios notan **problemas de integración** con Rootly, ya que carece de opciones robustas listas para usar en comparación con los competidores.
- Los usuarios notan las **características faltantes** en Rootly, particularmente la falta de integraciones y opciones de automatización listas para usar.
- Los usuarios encuentran el **complejo inicial de configuración** de Rootly desafiante, especialmente para equipos más pequeños sin experiencia en DevOps.
- Los usuarios destacan **características limitadas** , como la necesidad de múltiples canales por incidente y flujos de trabajo complejos, que pueden dificultar la usabilidad.

#### What Are Recent G2 Reviews of Rootly?

**["Rootly: Gestión de incidentes confiable e intuitiva con excelentes informes y soporte"](https://www.g2.com/es/survey_responses/rootly-review-13146776)**

**Rating:** 5.0/5.0 stars

_— Steven K._

[Read full review](https://www.g2.com/es/survey_responses/rootly-review-13146776)

**["¡La mejor herramienta de gestión de incidentes para todos!"](https://www.g2.com/es/survey_responses/rootly-review-7608088)**

**Rating:** 5.0/5.0 stars

_— Karl K._

[Read full review](https://www.g2.com/es/survey_responses/rootly-review-7608088)

#### What Are G2 Users Discussing About Rootly?

- [¿Para qué se utiliza Rootly - Manage Incidents on Slack?](https://www.g2.com/es/discussions/what-is-rootly-manage-incidents-on-slack-used-for)

### [Sherlocks.ai](https://www.g2.com/es/products/sherlocks-ai/reviews)

Sherlocks.ai es una herramienta de gestión SRE impulsada por IA que maneja alertas, automatiza el análisis de causa raíz en segundos y asegura la fiabilidad del sistema 24/7. Tu compañero de equipo SRE de IA evita que tu equipo esté despierto a las 2 AM, gestionando inteligentemente los incidentes, ejecutando runbooks y proporcionando información en tiempo real. Ayuda a los equipos a prevenir el tiempo de inactividad, reducir el trabajo operativo y mantener sistemas de alto rendimiento. Las integraciones toman menos de 30 minutos. Sherlocks.ai se conecta sin problemas con herramientas populares de observabilidad y nube como Kubernetes, Datadog, Prometheus, AWS, New Relic, y envía notificaciones directamente a Slack.

**Average Rating:** 4.9/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Sherlocks.ai?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.8/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 10.0/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 9.1/10 (Category avg: 9.0/10)
- **Generación de texto:** 9.5/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Sherlocks.ai?

- **Vendedor:** [sherlocks.ai](https://www.g2.com/es/sellers/sherlocks-ai)
- **Año de fundación:** 2025
- **Ubicación de la sede:** Palo Alto, US
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59c10d09cd4c8da326ff04328dc28d7507de4036ce040813b82e20b151f92f5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsherlocks-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 52% Small, 38% Medium

#### What Do G2 Reviewers Say About Sherlocks.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **integración fluida de Slack** de Sherlocks.ai, lo que permite una comunicación instantánea y una resolución de problemas más rápida.
- Los usuarios valoran la **gestión efectiva de alertas** de Sherlocks.ai, mejorando significativamente la respuesta a incidentes y reduciendo el ruido de falsos positivos.
- Los usuarios elogian las **integraciones fluidas** de Sherlocks.ai, mejorando la eficiencia y los tiempos de respuesta en sus operaciones.
- Los usuarios aprecian la **excelente satisfacción del cliente** proporcionada por Sherlocks.ai, mejorando la eficiencia del equipo y la resolución de problemas.
- A los usuarios les encanta la **facilidad de uso** de Sherlocks.ai, que permite un acceso rápido a los conocimientos y resoluciones oportunas a través de Slack.

##### Cons

- Los usuarios experimentan **problemas de errores** con alertas falsas y casos extremos omitidos, aunque el equipo de soporte es receptivo.
- Los usuarios encuentran la **configuración inicial compleja** , requiriendo ajustes para optimizar las líneas de tiempo de incidentes para un uso efectivo.
- Los usuarios experimentan **problemas de notificación** con alertas ruidosas en flujos únicos, requiriendo soporte adicional para ajustes de filtrado.
- Los usuarios enfrentan **errores de automatización** en Sherlocks.ai que requieren ajustes manuales o configuraciones personalizadas de webhook.
- Los usuarios encuentran el **proceso de configuración complejo** desafiante, requiriendo configuración adicional e interacciones de soporte para un uso efectivo.

#### What Are Recent G2 Reviews of Sherlocks.ai?

**["Sherlocks.ai alineó a nuestros equipos de desarrollo y DevOps"](https://www.g2.com/es/survey_responses/sherlocks-ai-review-12169432)**

**Rating:** 5.0/5.0 stars

_— Deepank A._

[Read full review](https://www.g2.com/es/survey_responses/sherlocks-ai-review-12169432)

**["Hace que la investigación de incidentes de producción sea mucho más rápida"](https://www.g2.com/es/survey_responses/sherlocks-ai-review-13200010)**

**Rating:** 4.5/5.0 stars

_— Kiran I._

[Read full review](https://www.g2.com/es/survey_responses/sherlocks-ai-review-13200010)

### [Better Stack](https://www.g2.com/es/products/better-stack/reviews)

Better Stack es una herramienta de observabilidad SRE basada en eBPF e impulsada por IA. Ayuda a los ingenieros a enviar software de alta calidad más rápido y ser el héroe de sus equipos de ingeniería.

**Average Rating:** 4.8/5.0

**Total Reviews:** 337

#### How Do G2 Users Rate Better Stack?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 9.1/10)
- **Visualización del ciclo de vida:** 9.2/10 (Category avg: 8.8/10)
- **Monitoreo constante:** 9.6/10 (Category avg: 9.0/10)
- **Generación de texto:** 6.6/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Better Stack?

- **Vendedor:** [Better Stack](https://www.g2.com/es/sellers/better-stack-3c077b8c-37c5-4d79-9e19-15cf3bd1960b)
- **Año de fundación:** 2021
- **Ubicación de la sede:** San Francisco, CA
- **Twitter:** @BetterStackHQ  
10,698 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=979819b5500b293fa36195dbf4bf6aea9e2ac71cc12348a9c99e1d21028cc158&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbetterstack%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director Ejecutivo, Director de Tecnología
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 88% Small, 8% Medium

#### What Do G2 Reviewers Say About Better Stack?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **facilidad de uso** en Better Stack, elogiando su configuración intuitiva y sus capacidades de monitoreo confiables.
- Los usuarios destacan la **fácil configuración** de Better Stack, apreciando su simplicidad y proceso de integración fluido.
- Los usuarios elogian la **excelente interfaz de usuario** de Better Stack, mejorando la eficiencia del monitoreo y el flujo de trabajo para los equipos de desarrollo.
- Los usuarios destacan la **notable facilidad de configuración** de Better Stack, lo que hace que sea rápido e intuitivo comenzar.
- Los usuarios aprecian las **notificaciones instantáneas** de Better Stack, asegurando respuestas oportunas a problemas de inactividad y una gestión proactiva de incidentes.

##### Cons

- Los usuarios encuentran que el precio de Better Stack es **caro** después de los límites del nivel gratuito, especialmente para las características personalizadas.
- Los usuarios están frustrados por las **funciones faltantes** como la integración con Discord y las restricciones en los cambios de propiedad del sitio web.
- Los usuarios encuentran los **problemas de precios** problemáticos después de exceder los límites del nivel gratuito, con costos más altos para funciones avanzadas.
- Los usuarios encuentran que Better Stack tiene **funciones limitadas** , como soporte de dominio personalizado retrasado y falta de opciones de panel de control.
- Los usuarios encuentran **la gestión de registros desafiante** , luchando con la navegación de la interfaz de usuario y fallos ocasionales en la recopilación de registros.

#### What Are Recent G2 Reviews of Better Stack?

**["Herramienta esencial gratuita para un monitoreo de sitios web sin esfuerzo"](https://www.g2.com/es/survey_responses/better-stack-review-13077620)**

**Rating:** 4.5/5.0 stars

_— Usuario verificado en Medios en línea_

[Read full review](https://www.g2.com/es/survey_responses/better-stack-review-13077620)

**["Better Stack simplifica el monitoreo, las alertas y los registros con una detección de interrupciones rápida y confiable."](https://www.g2.com/es/survey_responses/better-stack-review-12954208)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/es/survey_responses/better-stack-review-12954208)

#### What Are G2 Users Discussing About Better Stack?

- [Which tools can you use to monitor a website's Uptime?](https://www.g2.com/es/discussions/which-tools-can-you-use-to-monitor-a-website-s-uptime)
- [What is Hexometer browser?](https://www.g2.com/es/discussions/better-uptime-what-is-hexometer-browser)
- [What is betteruptime?](https://www.g2.com/es/discussions/what-is-betteruptime)
- [¿Es gratuito Better Uptime?](https://www.g2.com/es/discussions/is-better-uptime-free) - 7 comments, 1 upvote

### [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews)

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

**Average Rating:** 4.8/5.0

**Total Reviews:** 118

#### How Do G2 Users Rate Alloy Navigator?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.1/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.6/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Alloy Navigator?

- **Seller:** [Alloy Software](https://www.g2.com/sellers/alloy-software)
- **Year Founded:** 2002
- **HQ Location:** Bloomfield, NJ
- **Twitter:** @AlloySoftware  
466 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=553d846486121a58a482c16624d91c45554f928e74b611a441abcb4781929c4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falloy-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 76% Small, 33% Medium

#### What Do G2 Reviewers Say About Alloy Navigator?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **consolidation of IT elements** in Alloy Navigator, significantly simplifying workflow and enhancing team efficiency.
- Users find Alloy Navigator's **ease of use** exceptional, enhancing efficiency via streamlined workflows and simple ticketing.
- Users value the **integrated ticketing and asset management** of Alloy Navigator, significantly enhancing workflow efficiency.
- Users value the **consolidation of IT management tools** in Alloy Navigator, enhancing workflow efficiency and productivity.
- Users value the **seamless automation** in Alloy Navigator, which streamlines IT management and enhances efficiency throughout processes.

##### Cons

- Users find the **learning curve steep** , requiring extra training for new hires and better onboarding resources.
- Users find the **complex setup** process challenging, requiring extra training and experimentation to configure effectively.
- Users find Alloy Navigator's **limited customization** restricts flexibility, impacting creative collaboration and reporting needs.
- Users find the **setup difficulty** challenging due to unclear instructions and time-consuming custom workflows.
- Users find the **poor interface design** hinders usability, noting a need for a more streamlined and modern experience.

#### What Are Recent G2 Reviews of Alloy Navigator?

**["End-to-End Asset Tracking and Smarter License Management"](https://www.g2.com/survey_responses/alloy-navigator-review-13263969)**

**Rating:** 5.0/5.0 stars

_— Saran G._

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**["Asset Inventory That Replaced Our Spreadsheets"](https://www.g2.com/survey_responses/alloy-navigator-review-13133856)**

**Rating:** 5.0/5.0 stars

_— Yamal I._

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