Incident Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Products classified in the overall Incident Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Incident Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Incident Management category.
In addition to qualifying for inclusion in the Incident Management Software category, to qualify for inclusion in the Small Business Incident Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 40000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service,
NinjaRMM is an all-in-one remote monitoring and management platform that combines powerful, time-saving functionality with an intuitive, easy-to-use UI that MSPs and IT pros actually love to use. NinjaRMM increases business efficiency by combining monitoring, alerting, patching, antivirus, backup, and IT automation all within a single pane of glass. NinjaRMM has been named a Leader by G2Crowd and rated the #1 RMM across 8 categories, including ease of use, product direction, quality of support a
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lu
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape what IT means to your business at www.atlassian.com/software/jira/service-management
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning, fully integrated cloud-based service desk and IT asset management solution. With thousands of highly rated reviews across many directories, SolarWinds Service Desk is one of the world’s premier IT service management platforms. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT
OnPage is a rock-solid reliable, end-to-end secure, real-time alerting system, ensuring that IT and healthcare teams never miss urgent alerts. OnPage persistent mobile alerts and on-call escalations help reduce mean time to repair (MTTR) and assist in achieving maximum patient satisfaction for care teams. OnPage's trusted platform consists of: > HIPAA-compliant messaging and file sharing > Configurable on-call schedules > Persistent, immediate eight-hour alerts on mobile > Real-tim
Rundeck is runbook automation for incident management. Connect anyone in your organization with the expert self-service operations capabilities they need to get their job done. You'll improve productivity while having shorter incidents and fewer escalations. People are the most valuable parts of your company. Rundeck helps you remove the roadblocks, waiting, and interruptions that get in their way. Rundeck doesn't replace the tools, scripts, commands, and APIs that you use to do your work —
Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.
Incident management software helps businesses preserve the uptime of their digital assets. IT teams use incident management software to alert them to major problems or downtime, generate reports surrounding the outage or issue, and guide a plan of action in addressing the problem. These functionalities can be especially beneficial in situations where companies have numerous assets to monitor at once or when companies have one or a select few assets that are mission critical to a company’s success.
Key Benefits of Incident Management Software
Incident management solutions are incredibly valuable for ensuring your critical functions have as much uptime as possible. By notifying the exact people or teams needed to address an issue and preparing an immediate report of the issue, incident management software helps your teams find root causes and deal with them quickly.
Particularly, incident management tools can notify all relevant team members or personnel in a variety of ways. Email is a fairly standard notification method, but some solutions can also automatically text or even call your personnel. These solutions can pair well with video conferencing software or audio conferencing software, as well, and automatically send meeting invites with the incident notifications so that conference calls can start immediately alongside the incident.
A business’ IT teams will be the strongest users of incident management software. Because the software is specifically designed for reporting any disturbances to proper workflow, incident management can be used to great effect by anyone from dedicated support teams to digital asset teams (databases, virtual servers, applications, etc.) and beyond. These teams can use incident management software in conjunction with other monitoring tools, service desk tools, and more.
ITIL-Compliant vs. Non-ITIL-Compliant — ITIL (Information Technology Infrastructure Library) is a set of practices describing how IT services and service management ought to align with business practices. Most incident management software is designed to align with these ITIL practices, though not all are.
Incident assignment — Designate what constitutes a service function failure for your business.
Immediate alerting — Email, text, and/or call all relevant personnel, notifying them of an issue’s occurrence and any pertinent details surrounding it.
Standardized workflow — Note what failed and potential troubleshooting steps towards service restoration.
Minor incident detection — Not all major incidents are going to display an immediate sign that something is wrong. In situations like that, it can be difficult to hit that one "key" factor that’s going to set off an incident alert. For potential issues like those that your company could potentially come across, consider setting up some warning alerts for signs of a possibly incoming major incident.
Links to known issues — In IT and development, issues that have occurred before or frequently are called known issues. While some of these might be well known among your relevant teams, others might be obscure or even previously considered one-off issues. As a result, knowledge surrounding how to address the issue might be difficult to come by at first. Consider pairing an incident management solution with knowledge management software to assist your teams in more quickly addressing issues.