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Best Incident Management Software for Small Business

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall Incident Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Incident Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Incident Management category.

In addition to qualifying for inclusion in the Incident Management Software category, to qualify for inclusion in the Small Business Incident Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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23 Listings in Small Business Incident Management Available

(3,207)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Incident Management software
View top Consulting Services for NinjaOne
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 45% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote monitoring and management platform that offers features such as workstation and server management, patch management, and automation.
    • Users frequently mention the wide feature set, easy usability, and excellent customer support as key benefits of NinjaOne, along with its robust and intuitive interface.
    • Reviewers noted some issues with the product, including a less robust NMS side, occasional slow response times from support, and a lack of certain features such as one-time screen connect capabilities and full remote control for Android devices.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NinjaOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,817
    Features
    1,177
    Remote Access
    1,060
    Automation
    1,059
    Customer Support
    977
    Cons
    Missing Features
    940
    Limited Features
    449
    Improvement Needed
    436
    Feature Issues
    435
    Needs Improvement
    413
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    6.5
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,404 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,978 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 45% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote monitoring and management platform that offers features such as workstation and server management, patch management, and automation.
  • Users frequently mention the wide feature set, easy usability, and excellent customer support as key benefits of NinjaOne, along with its robust and intuitive interface.
  • Reviewers noted some issues with the product, including a less robust NMS side, occasional slow response times from support, and a lack of certain features such as one-time screen connect capabilities and full remote control for Android devices.
NinjaOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,817
Features
1,177
Remote Access
1,060
Automation
1,059
Customer Support
977
Cons
Missing Features
940
Limited Features
449
Improvement Needed
436
Feature Issues
435
Needs Improvement
413
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
6.5
AI Text Generation
Average: 7.3
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,404 Twitter followers
LinkedIn® Page
www.linkedin.com
1,978 employees on LinkedIn®
(1,193)4.4 out of 5
9th Easiest To Use in Incident Management software
View top Consulting Services for ServiceNow IT Service Management
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga

    Users
    • Consultant
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Enterprise
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ServiceNow IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    146
    Incident Management
    96
    Features
    88
    Efficiency
    85
    Integrations
    74
    Cons
    Learning Curve
    62
    Expensive
    52
    Limited Customization
    45
    Complexity
    44
    Customization Difficulty
    42
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ServiceNow IT Service Management features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.9
    Constant Monitoring
    Average: 8.9
    8.3
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    52,804 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga

Users
  • Consultant
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Enterprise
  • 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
146
Incident Management
96
Features
88
Efficiency
85
Integrations
74
Cons
Learning Curve
62
Expensive
52
Limited Customization
45
Complexity
44
Customization Difficulty
42
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Seller Details
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
52,804 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®

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(949)4.3 out of 5
7th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
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Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Automation
    25
    Ticket Management
    24
    Tracking Ease
    24
    Features
    23
    Cons
    Learning Curve
    30
    Steep Learning Curve
    23
    Complexity
    22
    Complex Setup
    15
    Complex UI
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    8.9
    Constant Monitoring
    Average: 8.9
    8.1
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,586 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Automation
25
Ticket Management
24
Tracking Ease
24
Features
23
Cons
Learning Curve
30
Steep Learning Curve
23
Complexity
22
Complex Setup
15
Complex UI
12
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.1
AI Text Generation
Average: 7.3
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,586 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®
(303)4.8 out of 5
1st Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

    Users
    • CEO
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 89% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Better Stack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    112
    Easy Setup
    91
    User Interface
    72
    Alerting System
    52
    Setup Ease
    50
    Cons
    Expensive
    22
    Missing Features
    22
    Limited Features
    13
    Pricing Issues
    13
    Complex Configuration
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Better Stack features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.6
    Constant Monitoring
    Average: 8.9
    6.6
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @BetterStackHQ
    9,465 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

Users
  • CEO
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 89% Small-Business
  • 7% Mid-Market
Better Stack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
112
Easy Setup
91
User Interface
72
Alerting System
52
Setup Ease
50
Cons
Expensive
22
Missing Features
22
Limited Features
13
Pricing Issues
13
Complex Configuration
12
Better Stack features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.6
Constant Monitoring
Average: 8.9
6.6
AI Text Generation
Average: 7.3
Seller Details
Company Website
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@BetterStackHQ
9,465 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
(559)4.4 out of 5
Optimized for quick response
15th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 44% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Real-time Monitoring
    59
    Ease of Use
    56
    Monitoring
    48
    Insights
    42
    User Interface
    38
    Cons
    Expensive
    41
    Pricing Issues
    35
    Learning Curve
    23
    Complex Setup
    21
    Complexity
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • New Relic features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lifecycle Visualization
    Average: 8.7
    9.5
    Constant Monitoring
    Average: 8.9
    7.9
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    66,360 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,016 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 44% Mid-Market
  • 29% Enterprise
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Real-time Monitoring
59
Ease of Use
56
Monitoring
48
Insights
42
User Interface
38
Cons
Expensive
41
Pricing Issues
35
Learning Curve
23
Complex Setup
21
Complexity
20
New Relic features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.7
9.5
Constant Monitoring
Average: 8.9
7.9
AI Text Generation
Average: 7.3
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
66,360 Twitter followers
LinkedIn® Page
www.linkedin.com
3,016 employees on LinkedIn®
(694)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 65% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • xMatters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    64
    Ease of Use
    53
    Alert Management
    52
    Notifications
    43
    Integrations
    33
    Cons
    Complexity
    27
    Learning Curve
    19
    Difficult Setup
    12
    Integration Issues
    12
    Difficult Learning
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • xMatters features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    9.3
    Constant Monitoring
    Average: 8.9
    8.4
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2002
    HQ Location
    Vienna, VA
    Twitter
    @Everbridge
    4,792 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 65% Enterprise
  • 25% Mid-Market
xMatters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
64
Ease of Use
53
Alert Management
52
Notifications
43
Integrations
33
Cons
Complexity
27
Learning Curve
19
Difficult Setup
12
Integration Issues
12
Difficult Learning
9
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.9
8.4
AI Text Generation
Average: 7.3
Seller Details
Company Website
Year Founded
2002
HQ Location
Vienna, VA
Twitter
@Everbridge
4,792 Twitter followers
LinkedIn® Page
www.linkedin.com
1,574 employees on LinkedIn®
(115)4.6 out of 5
11th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:from $39 Tier based pr...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 55% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pulseway Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    38
    Customer Support
    36
    Features
    29
    Intuitive
    20
    Responsive Support
    19
    Cons
    Missing Features
    20
    Feature Issues
    11
    Lacking Features
    11
    Limited Features
    11
    Needs Improvement
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pulseway features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lifecycle Visualization
    Average: 8.7
    9.8
    Constant Monitoring
    Average: 8.9
    5.0
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Dublin, Ireland
    Twitter
    @pulsewayapp
    6,122 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 55% Small-Business
  • 39% Mid-Market
Pulseway Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
38
Customer Support
36
Features
29
Intuitive
20
Responsive Support
19
Cons
Missing Features
20
Feature Issues
11
Lacking Features
11
Limited Features
11
Needs Improvement
11
Pulseway features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.7
9.8
Constant Monitoring
Average: 8.9
5.0
AI Text Generation
Average: 7.3
Seller Details
Year Founded
2011
HQ Location
Dublin, Ireland
Twitter
@pulsewayapp
6,122 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
(1,305)4.6 out of 5
Optimized for quick response
8th Easiest To Use in Incident Management software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    69
    Features
    38
    Automation
    36
    Integrations
    28
    Easy Setup
    26
    Cons
    Missing Features
    22
    Limited Features
    18
    Learning Curve
    16
    Limited Customization
    16
    Poor Reporting
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.9
    7.8
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Features
38
Automation
36
Integrations
28
Easy Setup
26
Cons
Missing Features
22
Limited Features
18
Learning Curve
16
Limited Customization
16
Poor Reporting
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.3
Seller Details
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,078 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
(912)4.5 out of 5
10th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PagerDuty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Notifications
    16
    Alerting System
    15
    Alert Management
    14
    Ease of Use
    12
    Easy Integrations
    12
    Cons
    Expensive
    9
    Alert Issues
    7
    Limited Features
    6
    Missing Features
    6
    Pricing Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PagerDuty features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    8.1
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PagerDuty
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @pagerduty
    24,741 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,309 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 38% Enterprise
PagerDuty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
16
Alerting System
15
Alert Management
14
Ease of Use
12
Easy Integrations
12
Cons
Expensive
9
Alert Issues
7
Limited Features
6
Missing Features
6
Pricing Issues
6
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
8.1
AI Text Generation
Average: 7.3
Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
24,741 Twitter followers
LinkedIn® Page
www.linkedin.com
1,309 employees on LinkedIn®
(764)4.3 out of 5
Optimized for quick response
14th Easiest To Use in Incident Management software
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Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SolarWinds Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Asset Management
    7
    Ticketing System
    7
    User Interface
    7
    Ticket Management
    6
    Cons
    Asset Management
    4
    Insufficient Information
    4
    Missing Features
    4
    Expensive
    3
    Ticketing Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lifecycle Visualization
    Average: 8.7
    8.4
    Constant Monitoring
    Average: 8.9
    5.9
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,727 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,796 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Asset Management
7
Ticketing System
7
User Interface
7
Ticket Management
6
Cons
Asset Management
4
Insufficient Information
4
Missing Features
4
Expensive
3
Ticketing Issues
3
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
8.4
Constant Monitoring
Average: 8.9
5.9
AI Text Generation
Average: 7.3
Seller Details
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,727 Twitter followers
LinkedIn® Page
www.linkedin.com
2,796 employees on LinkedIn®
(30)4.7 out of 5
12th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear ca

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Oh Dear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    16
    Time Saving
    16
    Comprehensive Monitoring
    13
    Ease of Use
    13
    Monitoring
    13
    Cons
    Expensive
    4
    Limited Features
    4
    Pricing Issues
    4
    High Costs
    3
    Confusion
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Oh Dear features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    7.4
    Lifecycle Visualization
    Average: 8.7
    9.8
    Constant Monitoring
    Average: 8.9
    4.9
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Oh Dear
    Company Website
    Year Founded
    2018
    HQ Location
    Lier, BE
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear ca

Users
No information available
Industries
  • Computer Software
Market Segment
  • 90% Small-Business
  • 7% Mid-Market
Oh Dear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
16
Time Saving
16
Comprehensive Monitoring
13
Ease of Use
13
Monitoring
13
Cons
Expensive
4
Limited Features
4
Pricing Issues
4
High Costs
3
Confusion
2
Oh Dear features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
7.4
Lifecycle Visualization
Average: 8.7
9.8
Constant Monitoring
Average: 8.9
4.9
AI Text Generation
Average: 7.3
Seller Details
Seller
Oh Dear
Company Website
Year Founded
2018
HQ Location
Lier, BE
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
(27)4.9 out of 5
6th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sherlocks.ai is an AI-driven SRE management tool that handles alerts, automates root cause analysis in seconds, and ensures system reliability 24/7. Your AI SRE teammate keeps your team from being awa

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sherlocks.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Slack Integration
    11
    Alert Management
    7
    Automation
    6
    Integrations
    6
    Ease of Use
    5
    Cons
    Notification Issues
    2
    Bugs
    1
    Complexity
    1
    Complex Setup
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sherlocks.ai features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    9.1
    Constant Monitoring
    Average: 8.9
    9.5
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2025
    HQ Location
    Palo Alto, US
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sherlocks.ai is an AI-driven SRE management tool that handles alerts, automates root cause analysis in seconds, and ensures system reliability 24/7. Your AI SRE teammate keeps your team from being awa

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Small-Business
  • 37% Mid-Market
Sherlocks.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Slack Integration
11
Alert Management
7
Automation
6
Integrations
6
Ease of Use
5
Cons
Notification Issues
2
Bugs
1
Complexity
1
Complex Setup
1
Learning Curve
1
Sherlocks.ai features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
9.1
Constant Monitoring
Average: 8.9
9.5
AI Text Generation
Average: 7.3
Seller Details
Year Founded
2025
HQ Location
Palo Alto, US
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
(141)4.6 out of 5
4th Easiest To Use in Incident Management software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and tic

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Xurrent IMR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Alert Management
    31
    Integrations
    24
    Customer Support
    18
    User Interface
    18
    Cons
    Notification Issues
    9
    Feature Issues
    7
    Limited Features
    7
    Missing Features
    7
    Scheduling Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Xurrent IMR features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lifecycle Visualization
    Average: 8.7
    9.0
    Constant Monitoring
    Average: 8.9
    7.6
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and tic

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 27% Small-Business
Xurrent IMR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Alert Management
31
Integrations
24
Customer Support
18
User Interface
18
Cons
Notification Issues
9
Feature Issues
7
Limited Features
7
Missing Features
7
Scheduling Issues
7
Xurrent IMR features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
261 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 66% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Alloy Navigator Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Asset Management
    24
    Ticketing System
    23
    Ticket Management
    23
    Automation
    18
    Cons
    Learning Curve
    10
    Limited Customization
    10
    Complex Setup
    9
    Setup Difficulty
    8
    Poor Interface Design
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alloy Navigator features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    8.5
    Constant Monitoring
    Average: 8.9
    7.9
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Bloomfield, NJ
    Twitter
    @AlloySoftware
    475 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 66% Small-Business
  • 30% Mid-Market
Alloy Navigator Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Asset Management
24
Ticketing System
23
Ticket Management
23
Automation
18
Cons
Learning Curve
10
Limited Customization
10
Complex Setup
9
Setup Difficulty
8
Poor Interface Design
6
Alloy Navigator features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.9
7.9
AI Text Generation
Average: 7.3
Seller Details
Year Founded
2002
HQ Location
Bloomfield, NJ
Twitter
@AlloySoftware
475 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

    Users
    • Developer
    • Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • BigPanda Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Easy Integrations
    1
    Incident Management
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BigPanda features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.4
    Constant Monitoring
    Average: 8.9
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    BigPanda
    Year Founded
    2012
    HQ Location
    Mountain View, California
    Twitter
    @bigpanda
    3,083 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    356 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

Users
  • Developer
  • Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Enterprise
  • 38% Small-Business
BigPanda Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
BigPanda features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Seller
BigPanda
Year Founded
2012
HQ Location
Mountain View, California
Twitter
@bigpanda
3,083 Twitter followers
LinkedIn® Page
www.linkedin.com
356 employees on LinkedIn®