Best Enterprise Incident Management Software
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Best Incident Management Software At A Glance
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Highest User Satisfaction:
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(1,237)4.4 out of 5
6th Easiest To Use in Incident Management software
View top Consulting Services for ServiceNow IT Service Management
OverviewPros and Cons
ProsEase of Use, Incident Management, Efficiency, Features, Automation
ConsLearning Curve, Expensive, Complexity, Limited Customization, Customization Difficulty
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.8
8.9
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
HQ Location
Santa Clara, CATwitter
@servicenow53,714 Twitter followers
(964)4.3 out of 5
Entry Level Price:0 /agent/month
6th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
OverviewPros and Cons
ProsEase of Use, Integrations, Automation, Ticket Management, Features
ConsLearning Curve, Complexity, Steep Learning Curve, Complex Setup, Complex UI
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.8
8.9
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
HQ Location
Sydney and San FranciscoTwitter
@Atlassian105,814 Twitter followers
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OverviewPros and Cons
ProsAlerting System, Ease of Use, Alert Management, Automation, Notifications
ConsComplexity, Learning Curve, Alert Issues, Complex Setup, Difficult Setup
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.8
9.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
HQ Location
Vienna, VATwitter
@Everbridge4,775 Twitter followers
OverviewPros and Cons
ProsEase of Use, Real-time Monitoring, Monitoring, Insights, Analytics
ConsExpensive, Pricing Issues, Complexity, Learning Curve, Complex Setup
New Relic features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.8
9.5
Constant Monitoring
Average: 8.9
7.9
AI Text Generation
Average: 7.3
HQ Location
San Francisco, CATwitter
@newrelic65,864 Twitter followers
(3,706)4.7 out of 5
1st Easiest To Use in Incident Management software
View top Consulting Services for NinjaOne
OverviewPros and Cons
ProsEase of Use, Features, Remote Access, Automation, Customer Support
ConsMissing Features, Limited Features, Improvement Needed, Needs Improvement, Feature Issues
NinjaOne features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.8
9.3
Constant Monitoring
Average: 8.9
6.5
AI Text Generation
Average: 7.3
HQ Location
Austin, TexasTwitter
@NinjaOne3,540 Twitter followers
(916)4.5 out of 5
10th Easiest To Use in Incident Management software
OverviewPros and Cons
ProsAlert Notifications, Alerting System, Alert Management, Ease of Use, Easy Integrations
ConsAlert Issues, Expensive, Complexity, Inefficient Alert System, Complex UI
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.8
9.2
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Twitter
@pagerduty24,694 Twitter followers
Ownership
NYSE: PDOverviewPros and Cons
ProsEase of Use, Features, Automation, Ticketing System, Ticket Management
ConsMissing Features, Limited Features, Learning Curve, Limited Customization, Ticketing Issues
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.8
8.3
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.3
HQ Location
San Mateo, CATwitter
@FreshworksInc19,032 Twitter followers
OverviewPros and Cons
ProsAlert Management, Ease of Use, Integrations, Customer Support, Intuitive
ConsNotification Issues, Missing Features, Feature Issues, Scheduling Issues, Integration Issues
Xurrent IMR features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lifecycle Visualization
Average: 8.8
9.0
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
HQ Location
Santa Barbara, USTwitter
@4me254 Twitter followers
(184)4.6 out of 5
View top Consulting Services for LogicGate Risk Cloud
OverviewPros and Cons
ProsEase of Use, Customizability, Features, Customization, Intuitive
ConsImprovement Needed, Learning Difficulty, Missing Features, Difficulty, Inadequate Reporting
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.8
9.2
Constant Monitoring
Average: 8.9
6.9
AI Text Generation
Average: 7.3
HQ Location
Chicago, ILTwitter
@LogicGate838 Twitter followers
OverviewPros and Cons
ProsAlerting System, Alert Management, Analytics, Customer Support, Customization
ConsComplexity, Complex UI, Difficult Customization, Feature Limitations, Limited Features
Splunk On-Call features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.7
Lifecycle Visualization
Average: 8.8
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Twitter
@Cisco721,176 Twitter followers
Ownership
NASDAQ:CSCO
OverviewPros and Cons
ProsEase of Use, Customer Support, Slack Integration, Integrations, Customer Satisfaction
ConsMissing Features, Limited Features, Feature Issues, Integration Issues, Confusion
incident.io features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.8
8.8
Constant Monitoring
Average: 8.9
8.2
AI Text Generation
Average: 7.3
HQ Location
New York, USTwitter
@incident_io3,601 Twitter followers
OverviewPros and Cons
ProsEase of Use, Features, User Interface, Asset Management, Customer Support
ConsComplexity, Complex Setup, Learning Curve, Steep Learning Curve, Limited Features
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.8
8.9
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
Twitter
@Zoho137,051 Twitter followers
Phone
+1 (888) 900-9646 
OverviewPros and Cons
ProsTicketing System, Asset Management, Ease of Use, Ticket Management, User Interface
ConsMissing Features, Asset Management, Insufficient Information, Limited Features, App Limitations
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.8
8.4
Constant Monitoring
Average: 8.9
5.9
AI Text Generation
Average: 7.3
HQ Location
Austin, TXTwitter
@solarwinds19,613 Twitter followers
OverviewPros and Cons
ProsData Visualization, Ease of Use, Dashboard Usability, Real-time Monitoring, Monitoring
ConsLearning Curve, Complex Setup, Learning Difficulty, Difficult Learning, Complexity
Grafana Labs features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lifecycle Visualization
Average: 8.8
8.9
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Twitter
@grafana67,920 Twitter followers
OverviewPros and Cons
ProsEase of Use, Notifications, Easy Setup, Reliability, Setup Ease
ConsNotification Issues, Sound Issues, Call Issues, Not User-Friendly, Delays
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.0
Lifecycle Visualization
Average: 8.8
8.5
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
HQ Location
Waltham, MATwitter
@On_Page1,063 Twitter followers
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