Incident Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Products classified in the overall Incident Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Incident Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Incident Management category.
In addition to qualifying for inclusion in the Incident Management Software category, to qualify for inclusion in the Enterprise Business Incident Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lu
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape what IT means to your business at www.atlassian.com/software/jira/service-management
xMatters helps enterprises prevent, manage and resolve IT incidents. xMatters industry-leading Service Availability platform prevents IT issues from becoming big business problems. Large enterprises, small workgroups, and innovative DevOps teams rely on its proactive issue resolution service to maintain operational visibility and control in today’s highly-fragmented IT environment. xMatters provides toolchain integrations to hundreds of IT management, security and DevOps tools. xMatters is the
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning, fully integrated cloud-based service desk and IT asset management solution. With thousands of highly rated reviews across many directories, SolarWinds Service Desk is one of the world’s premier IT service management platforms. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 40000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service,
Rundeck is runbook automation for incident management. Connect anyone in your organization with the expert self-service operations capabilities they need to get their job done. You'll improve productivity while having shorter incidents and fewer escalations. People are the most valuable parts of your company. Rundeck helps you remove the roadblocks, waiting, and interruptions that get in their way. Rundeck doesn't replace the tools, scripts, commands, and APIs that you use to do your work —
DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations
BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises modernize and move to the cloud, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the in
VictorOps uses IT and DevOps system data to support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime.
Welcome to The LogicGate Risk Cloud. The LogicGate Risk Cloud™ is an end-to-end suite of applications that blend flexibility and out-of-the-box functionality to aggregate, manage, and mitigate the entire landscape of risk within an organization. Equipped with a quantitative understanding of their organization’s risk posture, business leaders can supercharge their risk programs and take on smarter risks and opportunities.
OnPage is a rock-solid reliable, end-to-end secure, real-time alerting system, ensuring that IT and healthcare teams never miss urgent alerts. OnPage persistent mobile alerts and on-call escalations help reduce mean time to repair (MTTR) and assist in achieving maximum patient satisfaction for care teams. OnPage's trusted platform consists of: > HIPAA-compliant messaging and file sharing > Configurable on-call schedules > Persistent, immediate eight-hour alerts on mobile > Real-tim
What is Micro Focus Operations Bridge (OpsBridge)? Micro Focus Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system, database, application, or service on all data types. With industry-leading AIOps capabilities, including event consolidation engines and noise reduction technology, it uniquely integrates end-to-end service awareness with rule and machine learning-based event correlation capabilitie
SunView Software is a leading provider of IT Service Management software that helps companies to better deliver, manage, and monitor IT services across the enterprise. ChangeGear's award-winning Service Smart Technology solution integrates Big Data and Machine Learning for a more positive experience. SunView is using innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. By combining cutting-edge technologies and a best-in-class softwa
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It i
Incident management software helps businesses preserve the uptime of their digital assets. IT teams use incident management software to alert them to major problems or downtime, generate reports surrounding the outage or issue, and guide a plan of action in addressing the problem. These functionalities can be especially beneficial in situations where companies have numerous assets to monitor at once or when companies have one or a select few assets that are mission critical to a company’s success.
Key Benefits of Incident Management Software
Incident management solutions are incredibly valuable for ensuring your critical functions have as much uptime as possible. By notifying the exact people or teams needed to address an issue and preparing an immediate report of the issue, incident management software helps your teams find root causes and deal with them quickly.
Particularly, incident management tools can notify all relevant team members or personnel in a variety of ways. Email is a fairly standard notification method, but some solutions can also automatically text or even call your personnel. These solutions can pair well with video conferencing software or audio conferencing software, as well, and automatically send meeting invites with the incident notifications so that conference calls can start immediately alongside the incident.
A business’ IT teams will be the strongest users of incident management software. Because the software is specifically designed for reporting any disturbances to proper workflow, incident management can be used to great effect by anyone from dedicated support teams to digital asset teams (databases, virtual servers, applications, etc.) and beyond. These teams can use incident management software in conjunction with other monitoring tools, service desk tools, and more.
ITIL-Compliant vs. Non-ITIL-Compliant — ITIL (Information Technology Infrastructure Library) is a set of practices describing how IT services and service management ought to align with business practices. Most incident management software is designed to align with these ITIL practices, though not all are.
Incident assignment — Designate what constitutes a service function failure for your business.
Immediate alerting — Email, text, and/or call all relevant personnel, notifying them of an issue’s occurrence and any pertinent details surrounding it.
Standardized workflow — Note what failed and potential troubleshooting steps towards service restoration.
Minor incident detection — Not all major incidents are going to display an immediate sign that something is wrong. In situations like that, it can be difficult to hit that one "key" factor that’s going to set off an incident alert. For potential issues like those that your company could potentially come across, consider setting up some warning alerts for signs of a possibly incoming major incident.
Links to known issues — In IT and development, issues that have occurred before or frequently are called known issues. While some of these might be well known among your relevant teams, others might be obscure or even previously considered one-off issues. As a result, knowledge surrounding how to address the issue might be difficult to come by at first. Consider pairing an incident management solution with knowledge management software to assist your teams in more quickly addressing issues.