# Best Incident Management Software - Page 4 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* IT and DevOps incident management software is an end-to-end solution that responds to, reports on, and investigates digital incidents, alerting IT staff, generating problem reports, and automating resolution workflows to reduce downtime, bring critical information to the right people instantly, and enable faster response times. ### Core Capabilities of Incident Management Software To qualify for inclusion in the IT/DevOps Incident Management category, a product must: - Monitor and alert staff of incidents or critical errors - Integrate with team collaboration tools to notify responsible parties - Create a standardized workflow for handling incidents - Respond to, report, and investigate IT errors ### Common Use Cases for Incident Management Software IT professionals and DevOps teams use incident management software to minimize the impact of system disruptions and maintain service reliability. Common use cases include: - Detecting and escalating critical incidents to on-call teams through automated alerts - Coordinating cross-team incident response via integrated collaboration and notification workflows - Documenting and analyzing incidents post-resolution to identify root causes and prevent recurrence ### How Incident Management Software Differs from Other Tools Incident management software is often used as part of a broader [IT management](https://www.g2.com/categories/enterprise-it-management) strategy, working alongside [service desk](https://www.g2.com/categories/service-desk), [mobile device management (MDM)](https://www.g2.com/categories/mobile-device-management-mdm), and [identity management](https://www.g2.com/categories/identity-management) solutions to unify projects, automate tasks, and increase [team collaboration](https://www.g2.com/categories/team-collaboration). Unlike general IT monitoring tools, incident management platforms focus specifically on the structured workflow of detection, escalation, and resolution. ### Insights from G2 on Incident Management Software Based on category trends on G2, automated alerting and standardized escalation workflows stand out as top strengths. These platforms deliver reductions in mean time to resolution and improved on-call coordination as primary benefits of adoption. ## How Many Incident Management Software Products Does G2 Track? **Total Products under this Category:** 124 ### Category Stats (May 2026) - **Average Rating**: 4.42/5 - **New Reviews This Quarter**: 707 - **Buyer Segments**: Enterprise 48% │ Mid-Market 30% │ Small-Business 21% - **Top Trending Product**: SimpleRisk (+0.042) *Last updated: May 31, 2026* ## How Does G2 Rank Incident Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 16,400+ Authentic Reviews - 124+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Incident Management Software Is Best for Your Use Case? - **Leader:** [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - **Highest Performer:** [incident.io](https://www.g2.com/products/incident-io/reviews) - **Easiest to Use:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [Freshservice](https://www.g2.com/products/freshservice/reviews) --- **Sponsored** ### SysAid SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1040&secure%5Bdisplayable_resource_id%5D=1482&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=82&secure%5Bplacement_resource_ids%5D%5B%5D=1482&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2647&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Fmid-market&secure%5Btoken%5D=2887c36cf546d58c73ce407967c0d14fd075f9fb7a0ba00439f41e52722598c7&secure%5Burl%5D=https%3A%2F%2Fwww.sysaid.com%2Ftrial%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2_clicks%26sysaidlsd%3Dhelp-desk&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Incident Management Software Products in 2026? ### 1. [CyberCPR](https://www.g2.com/products/cybercpr/reviews) CyberCPR is an incident response and case management platform from Logically Secure, operating in both a Software as a Service (Pro-SaaS) and on-site (Enterprise) capacity. The CyberCPR platform enables users to securely respond to, manage and resolve incidents collaboratively and efficiently, to support the risk management, compliance and governance functions of a business or organisation. Operating from offices in Cheltenham and Cardiff in the UK, the CyberCPR platform was originally designed to be used for incident management, to allow CISOs to mobilise their incident response team effectively and quickly in a secure environment, and to enable them to easily follow their incident procedures, work together on sensitive information safely, and collate files and documentation together into one easily manageable place. The platform can, however, also be used for 'non-cyber' investigative case management of non-cyber related events, with its quick file set-up, playbook creation and workflow integration via API features and design flexibility. The platform has been configured to support more generic case files and investigations including; compliance, human resources and finance security case management, corporate security issues, physical security incident management, governance, risk management and compliance business functions. Competitively priced, CyberCPR has been built with flexibility in mind, providing the perfect foundation to develop any kind of features to suit your business requirements. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind CyberCPR?** - **Seller:** [Logically Secure Ltd](https://www.g2.com/sellers/logically-secure-ltd) - **Year Founded:** 2006 - **HQ Location:** Cheltenham, GB - **Twitter:** @CyberCPR (192 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/logically-secure (1 employees on LinkedIn®) ### 2. [eBRP Solutions](https://www.g2.com/products/ebrp-solutions/reviews) eBRP Suite is enterprise-class software for building a viable Incident Response Program. **Average Rating:** 1.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind eBRP Solutions?** - **Seller:** [eBRP Solutions](https://www.g2.com/sellers/ebrp-solutions) - **Year Founded:** 2002 - **HQ Location:** Mississauga, CA - **Twitter:** @eBRPsolutions (1,700 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ebrp-solutions-network-inc-/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise ### 3. [Giva](https://www.g2.com/products/giva/reviews) Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician. **Average Rating:** 4.8/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Giva?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Giva?** - **Seller:** [Giva](https://www.g2.com/sellers/giva-542ebd70-c180-4727-a13d-5f2f7c2f27b0) - **Year Founded:** 1999 - **HQ Location:** Sunnyvale, US - **Twitter:** @GivaHelpDesk (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/givainc/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are Giva's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Customer Satisfaction (3 reviews) - Workflow Efficiency (3 reviews) - Business Efficiency (2 reviews) - Efficiency (2 reviews) **Cons:** - Ticketing Issues (2 reviews) - Inefficiency (1 reviews) - Limited Features (1 reviews) - Limited Integrations (1 reviews) - Missing Features (1 reviews) ### 4. [Google Stackdriver Incident Response and Management](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews) Stackdriver Incident Response and Management (IRM) provides end-to-end incident lifecycle management that incorporates battle-tested response processes and data-driven intelligence to reduce median time to mitigation. IRM leverages Stackdriver‚Äôs breadth, depth, and freshness of ops data to auto-correlate information, in the context of the incident, to produce insights and accelerate the investigation process. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Google Stackdriver Incident Response and Management?** - **Lifecycle Visualization:** 8.3/10 (Category avg: 8.8/10) - **Constant Monitoring:** 6.7/10 (Category avg: 8.9/10) - **AI Text Generation:** 8.3/10 (Category avg: 7.2/10) **Who Is the Company Behind Google Stackdriver Incident Response and Management?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,920,059 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (336,169 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 5. [HeyOnCall](https://www.g2.com/products/heyoncall/reviews) HeyOnCall combines website/API monitoring, heartbeat/cron monitoring, SSL checks, incident management, on‑call schedules, escalations, alert delivery, and mobile app alerting into one integrated product. HeyOnCall is built for small engineering teams and solo founders who want reliable paging, simple setup, and fewer moving parts. Get impossible-to-ignore Critical Alerts that bypass Do Not Disturb, plus Slack, email, webhooks, and more. HeyOnCall is designed from the ground up to reduce false positive alerts (getting alerted when your site is actually up) and false negatives (missing an outage due to broken monitoring or alerting). **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate HeyOnCall?** - **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) - **AI Text Generation:** 0.0/10 (Category avg: 7.2/10) **Who Is the Company Behind HeyOnCall?** - **Seller:** [HeyOnCall](https://www.g2.com/sellers/heyoncall) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/heyoncall/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are HeyOnCall's Pros and Cons? **Pros:** - Alert Management (1 reviews) - Customer Support (1 reviews) - Task Management (1 reviews) ### 6. [Hund](https://www.g2.com/products/hund/reviews) Advanced hosted status pages. Offering a complete REST API, multiple-page support, native curl-like monitoring, metrics, semantic statuses, informational, maintenance, and scheduled issues, and more. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Hund?** - **Seller:** [Hund](https://www.g2.com/sellers/hund) - **Year Founded:** 2012 - **HQ Location:** Braga, PT - **Twitter:** @HundHQ (36 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hund (47 employees on LinkedIn®) #### What Are Hund's Pros and Cons? **Pros:** - Configuration Ease (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) - Detection (1 reviews) - Ease of Use (1 reviews) **Cons:** - Missing Features (1 reviews) - Template Issues (1 reviews) ### 7. [PagerTree](https://www.g2.com/products/pagertree/reviews) PagerTree makes it easy to schedule on-call rotations, route incoming pages, and alert the right team members every time. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate PagerTree?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10) - **AI Text Generation:** 0.0/10 (Category avg: 7.2/10) **Who Is the Company Behind PagerTree?** - **Seller:** [PagerTree](https://www.g2.com/sellers/pagertree) - **Year Founded:** 2016 - **HQ Location:** Phoenix, US - **LinkedIn® Page:** https://www.linkedin.com/company/15256843 (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are PagerTree's Pros and Cons? **Pros:** - Customizability (1 reviews) - Educational Resources (1 reviews) - Flexibility (1 reviews) - Integrations (1 reviews) - Intuitive (1 reviews) ### 8. [Problem Solver](https://www.g2.com/products/problem-solver/reviews) Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization. **Average Rating:** 3.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Problem Solver?** - **Seller:** [Omnex Systems](https://www.g2.com/sellers/omnex-systems) - **Year Founded:** 1986 - **HQ Location:** Port Coquitlam, CA - **LinkedIn® Page:** https://www.linkedin.com/company/omnexsystems/ (158 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 9. [riskcloud.NET](https://www.g2.com/products/riskcloud-net/reviews) riskcloud.NET is a cloud-based enterprise risk management software conforming to ISO31000 enabling to better manage risk. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind riskcloud.NET?** - **Seller:** [PAN Software](https://www.g2.com/sellers/pan-software) - **Year Founded:** 2003 - **HQ Location:** Forest Hill, AU - **LinkedIn® Page:** http://www.linkedin.com/company/pan-software (41 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are riskcloud.NET's Pros and Cons? **Pros:** - Audit Efficiency (1 reviews) - Certification Process (1 reviews) - Compliance Management (1 reviews) **Cons:** - Poor Customer Support (1 reviews) - Poor Support Services (1 reviews) ### 10. [10xBluejay](https://www.g2.com/products/10xbluejay/reviews) Engineering alerts provide timely notification of significant or critical system deviations from normal operating zones. We start by making the alerting setup in your current monitoring tools standardised & comprehensive.If alerts are not set up in the first place, then everything downstream becomes irrelevant.‍ Our product, Bluejay, helps engineering teams to continuously audit alerts on infrastructure and application resources and automatically set up the alerting best practices - leading to a 30% reduction in downtimes. When an alert is triggered, Bluejay provides an AI-powered runbook to help engineers debug and resolve the issue faster. Monitoring tools (Like AWS Cloudwatch and NewRelic) collect infrastructure and application performance metrics and are used to perform Root Cause Analyses and manage production incidents/outages. We believe Incident management should not start after the outage. It has to start with comprehensive alerts and good on-call processes that prevent these production incidents from happening. Our product, Bluejay, exactly does that. · Bluejay identifies the missing alerts on both infrastructure and application services using existing monitoring tools · Automates the setup and deployment of alerts with a single click · When an alert is triggered, it notifies the on-call engineers through email, slack, and phone · Along with the notification, it provides contextual instructions to debug, resolve, and mitigate the issues · Continuously analyzes alerts and optimizes the thresholds to detect potential incidents and prevent alert fatigue Our value proposition is to eliminate preventable downtimes and ensure rapid resolution for unavoidable outages. **Who Is the Company Behind 10xBluejay?** - **Seller:** [DEVTENX TECHNOLOGIES](https://www.g2.com/sellers/devtenx-technologies) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 11. [24Cevent](https://www.g2.com/products/24cevent/reviews) 24cevent is an incident management Saas that performs automatic alerting in real-time. 1. Integrate any alarm through a simple API. 2. Route your alarms to diferent on-call teams 3. Notify them through different channels such as: phone, email, whatsapp, telegram, hangout, teams, etc. Key features: - fully customize notification messages - powerfull text-to-speech with human digital voices, available in multiple languages and with embedded translation system for companies with employees around the world. - Multi-language notification - Escalation policies - SLA break notification - SLA Reports Find us by searching 24Cevent for more **Who Is the Company Behind 24Cevent?** - **Seller:** [dParadig](https://www.g2.com/sellers/dparadig) - **HQ Location:** Santiago, CL - **LinkedIn® Page:** https://linkedin.com/company/24cevent (5 employees on LinkedIn®) ### 12. [AdminiTrack](https://www.g2.com/products/adminitrack/reviews) AdminiTrack is an issue tracking software that is a tool for managing cross-departmental teams. **Who Is the Company Behind AdminiTrack?** - **Seller:** [AdminiTrack](https://www.g2.com/sellers/adminitrack) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 13. [Alcea IssueTrack](https://www.g2.com/products/alcea-issuetrack/reviews) Alcea IssueTrack is an issue tracking software that maximizes productivity by ensuring continuous communication and help the team to focus on the most critical issues. **Who Is the Company Behind Alcea IssueTrack?** - **Seller:** [Alcea Technologies](https://www.g2.com/sellers/alcea-technologies) - **Year Founded:** 1997 - **HQ Location:** Ottawa, CA - **Twitter:** @alceatracking (358 Twitter followers) - **LinkedIn® Page:** https://ca.linkedin.com/company/alcea-technologies (10 employees on LinkedIn®) ### 14. [Amixr](https://www.g2.com/products/amixr/reviews) Amixr is an incident management platform with brilliant Slack integration. The platform allows you to optimize channels, recipients, and content in order to increase the speed of solving IT problems. Amixr has proved to increase incident reaction time up to 3 times, so it's easy to protect business-critical services and keep the team on track. Amixr never bothers wrong people and engages the right person in a moment thanks to a collaboration with Slack. **Who Is the Company Behind Amixr?** - **Seller:** [Amixr](https://www.g2.com/sellers/amixr) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 15. [Assetze](https://www.g2.com/products/assetze/reviews) Assetze is an IT asset management solution that helps businesses track, manage, maintain, and secure their IT devices. Our user-friendly, cloud-based platform offers a range of features, such as asset tracking, preventive maintenance, automated data analysis and report generation, and more. Manage 1000s of IT assets, streamline your entire IT asset management process, and cut down on 100+ hours of manual effort spent on mundane tasks. Wield Assetze's automation capabilities and utilise the precious time saved to focus on what's important to your business. Assetze can help businesses efficiently manage their IT assets at affordable prices. **Who Is the Company Behind Assetze?** - **Seller:** [Assetze](https://www.g2.com/sellers/assetze) - **Year Founded:** 2021 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://in.linkedin.com/company/assetze (11 employees on LinkedIn®) ### 16. [Aurora](https://www.g2.com/products/arvo-ai-aurora/reviews) Aurora is an automated root cause analysis investigation tool that uses agents to solve incidents for Site Reliability Engineers. **Who Is the Company Behind Aurora?** - **Seller:** [Arvo AI](https://www.g2.com/sellers/arvo-ai) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/arvo-ai/ (1 employees on LinkedIn®) ### 17. [Backline AI](https://www.g2.com/products/backline-ai/reviews) Backline AI is an autonomous security remediation platform that leverages artificial intelligence to address the overwhelming security backlogs faced by enterprises. By deploying a fleet of AI agents, Backline automates the identification, analysis, and remediation of security vulnerabilities and misconfigurations, enabling organizations to enhance their security posture efficiently. **Who Is the Company Behind Backline AI?** - **Seller:** [Backline AI](https://www.g2.com/sellers/backline-ai) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/backline-ai-inc/ (17 employees on LinkedIn®) ### 18. [Battleground Live](https://www.g2.com/products/battleground-live/reviews) With offices in the UK, US & Australia, Battleground is the first fully integrated GRC, Resilience and Emergency Software that is modular and scalable! Battleground Live is an integrated risk, resilience, and emergency management platform for organisations that need more than compliance checkboxes. It combines a live risk register, business continuity planning, incident management, mass notification, and live exercise simulation in a single auditable system -- replacing fragmented spreadsheets and siloed tools. Built for risk, resilience, and safety teams across healthcare, financial services, government, and critical infrastructure. Backed by a consulting team that understands the regulatory and operational context behind it. **Who Is the Company Behind Battleground Live?** - **Seller:** [Battleground Group](https://www.g2.com/sellers/battleground-group) - **Year Founded:** 2014 - **HQ Location:** Australia, AU - **LinkedIn® Page:** https://www.linkedin.com/company/battleground/ (20 employees on LinkedIn®) ### 19. [Callgoose SQIBS](https://www.g2.com/products/callgoose-sqibs/reviews) Callgoose SQIBS is used for automating and orchestrating IT workflows, providing businesses with an intelligent, automated approach to incident management, on-call scheduling, incident auto-remediation, event-driven remediation and IT request automation. It eliminates manual inefficiencies, reduces response times, and ensures critical systems remain operational 24/7. ✅ Use Cases Include: Incident Auto-Remediation – Automatically detect, diagnose, and resolve IT issues. On-Call Scheduling & Alerting – Intelligent escalation through Phone Calls, SMS, Email, Slack, Microsoft Teams Multilingual Alerts - Supports 30+ languages in 200+ countries. Process & Runbook Automation – Automate repetitive IT tasks and workflows. IT Request Automation – Empower teams with self-service options. Event-Driven Automation – Trigger automation workflows based on system alerts. Infrastructure & Cloud Automation – Integrate with DevOps tools, CI/CD pipelines, cloud platforms or any software or tools. Why Choose Callgoose SQIBS? Callgoose SQIBS is the future of IT automation & incident management, built to reduce downtime, streamline workflows, and cut IT costs. Whether you need real-time alerts, incident auto-remediation, on-call scheduling, or IT request automation, Callgoose SQIBS delivers intelligent automation to keep your systems running smoothly. 🚀 Key Benefits of Callgoose SQIBS: ✅ Incident Auto-Remediation Detect, diagnose, and resolve IT issues automatically before they impact operations. Say goodbye to manual firefighting with self-healing automation. ✅ On-Call Scheduling & Alerting Never miss a critical alert! Smart escalation via Phone, SMS, Email, Slack, Microsoft Teams ensures the right person is notified at the right time. ✅ Process & Runbook Automation Save time and reduce manual errors by automating IT workflows, common tasks, and troubleshooting processes. ✅ Event-Driven Automation Trigger automated workflows based on real-time system alerts, logs, or monitoring tool events to resolve issues instantly. ✅ IT Request Automation Enhance IT service efficiency by automating password resets, software access, and other common requests, giving teams self-service capabilities. ✅ Infrastructure & Cloud Automation Seamlessly integrate with DevOps tools, CI/CD pipelines, cloud platforms, ITSM, monitoring software, and security tools to orchestrate IT operations effortlessly. 🌍 Global-Ready with Multilingual & Multi-Channel Alerts - Supports 30+ languages across 200+ countries - Alerts via Phone Calls, SMS, Email, Slack, Microsoft Teams, Mobile Push - Customizable escalation policies and notification rules 💼 Industries Benefiting from Callgoose SQIBS: 🔹 IT & SaaS – Automate IT workflows and incident response 🔹 Financial Services – Ensure compliance, security, and reliability 🔹 E-commerce & Retail – Prevent downtime and enhance customer experience 🔹 Telecommunications – Automate network monitoring and troubleshooting 🔹 Healthcare – Maintain compliance and ensure uptime for critical systems 🔹 And more! – Any industry that relies on IT can benefit from automation 🔗 Seamless Integrations Callgoose SQIBS works with any software, tool, or platform to provide a truly connected IT ecosystem: - Monitoring & Observability – Prometheus, Datadog, Splunk, New Relic, Zabbix - DevOps & CI/CD – Jenkins, GitHub, GitLab, Terraform, Kubernetes - ITSM & Ticketing – ServiceNow, Jira, or any other ITSM tool - Communication & Collaboration – Slack, Microsoft Teams, and more - Cloud Providers – AWS, Azure, Google Cloud 🔧 Ease of Use & Customization ✔ No-Code & Low-Code Automation – Ready-to-use templates for quick automation ✔ Advanced Customization – Full API access for deep integrations ✔ Transparent Pricing – No hidden costs, automation included in every paid plan 💡 The Callgoose SQIBS Advantage ✅ No Per-User Fees – Pay per plan, not per user ✅ Automation in Every Paid Plan – Unlike competitors, no extra charges for automation ✅ Flexible Deployment – Choose between self-hosted or SaaS based on your business needs ✅ Scalable & Cost-Effective – Plans for startups, enterprises, and large organizations ✅ No Vendor Lock-In – Transparent pricing and complete customization 📞 24/7 Support & Training 💬 Live Chat & Email Support 📞 Phone Support (Premium Plans) 📚 Extensive Knowledge Base, Webinars, and Training 🔹 Whether you’re a startup, enterprise, or IT service provider, Callgoose SQIBS ensures reliability, automation, and operational efficiency. 🚀 Migrate to Callgoose SQIBS Today! **Who Is the Company Behind Callgoose SQIBS?** - **Seller:** [ZEAZONZ TECHNOLOGIES](https://www.g2.com/sellers/zeazonz-technologies) - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/zeazonz/ (23 employees on LinkedIn®) ### 20. [Chirp](https://www.g2.com/products/chirp-2026-02-27/reviews) Chirp is uptime monitoring and status page software built for indie hackers and small teams. Monitor your endpoints with HTTP, SSL, and heartbeat checks, get alerted when things break, and keep users informed with a clean public status page. Includes automatic incident creation, AI-powered incident updates, email subscriber notifications, and custom domains. **Who Is the Company Behind Chirp?** - **Seller:** [Chirp](https://www.g2.com/sellers/chirp-01df16fa-bb29-490a-a282-7f0a01609f51) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 21. [Chronicler](https://www.g2.com/products/chronicler/reviews) Chronicler by Chronosoft provides you with a incident and risk management control room platform which allows you to manage and mitigate your risk and meet your duty of care to your customers and clients. Chronicler enhances your existing control room structure, providing actions, notifications and records of incidents as they occur. Allowing you to confidently stand up to legal scrutiny and demonstrate that you actively mitigated risk and continued to ensure an appropriate duty of care to your customers and clients. Chronicler helps your staff and business by; improving communication, ensuring immediacy in response, and keeping stakeholders abreast of situations at hand. Meaning you can focus on what you do best and continue to improve your customer experience whilst ensuring their safety and security. **Who Is the Company Behind Chronicler?** - **Seller:** [Chronosoft](https://www.g2.com/sellers/chronosoft) - **Year Founded:** 2015 - **HQ Location:** Brisbane, AU - **LinkedIn® Page:** https://www.linkedin.com/company/chronosoft/ (12 employees on LinkedIn®) ### 22. [DiliGenie - ITSM Solution](https://www.g2.com/products/diligenie-itsm-solution/reviews) DiliGenie is a IT Service Management (ITSM) Tool that has the following modules: Incident Management, Service Request Management, Change Management, Problem Management, Project Management, KB/KEDB, Configuration Management, Reports, Analytics & Integrations with ITOM Tools such as ManageEngine, Freshdesk, HP Tools, SIEM Tools and much more. The Solution is very easy and comfortable to use and the main USP is the role based design approach of the application. Screens & Dashboards are designed for key roles in a IT Service Management landscape - End User, Service Engineer, Service Manager and Executives. **Who Is the Company Behind DiliGenie - ITSM Solution?** - **Seller:** [Diligent Global](https://www.g2.com/sellers/diligent-global) - **Year Founded:** 2010 - **HQ Location:** Princeton, US - **Twitter:** @DiligentGlobal_ (78 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/diligentglobal (179 employees on LinkedIn®) ### 23. [Evolven](https://www.g2.com/products/evolven/reviews) Evolven is the leading Configuration Intelligence Platform automating change and configuration controls across the hybrid cloud. Evolven's platform provides DevOps, SRE, CloudOps, and IT Ops with a unified view of the detailed end-to-end configuration state of their environments from applications to infrastructure, from on-premise data centers to the public cloud. Using AI-based analytics, Evolven detects and prioritizes risks triggered by actual, granular changes in configuration, application, infrastructure, and data so that you can prevent and rapidly resolve stability, compliance, and security issues. Despite the higher pace of changes in agile environments, the result is a greater user experience for customers. With Evolven, DevOps, CloudOps, and IT Ops teams experience greater visibility into their environments, fewer incidents and faster MTTR. **Who Is the Company Behind Evolven?** - **Seller:** [Evolven](https://www.g2.com/sellers/evolven) - **Year Founded:** 2007 - **HQ Location:** Jersey City, US - **Twitter:** @Evolven (494 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/evolven (49 employees on LinkedIn®) ### 24. [Exigence](https://www.g2.com/products/exigence/reviews) Exigence is providing a command and control center software to manage major incidents. As opposed to regular IT incidents, critical incidents often require a high level of collaboration involving team members from different parts of the organization and even outside of it, who are using different tools and processes. This collaboration is generally not structured resulting in painful and expensive delays. With its command and control center Exigence automates the collaboration and structures it around a timeline that records the steps taken to resolve an incident and drives workflows across stakeholders and tools, thus ensuring all stakeholders are working off the same page. The product ties together stakeholders, processes and the tools already in use, driving down time to resolution. It uniquely addresses the full life cycle of the incident, turning an unstructured situation into one that is structured and easy to manage.  A New Approach When it comes to critical incidents it’s not enough to merely respond. And, point solutions for alerting, ticketing, and communications alone won’t get the job done. Indeed, the traditional approach to critical incidents is no longer relevant, organizations need a solution that involve all stakeholders and addresses every aspect of the incident workflow, from trigger to post-meortem. It should execut actions directly as well as integrate with all of the relevant incumbent systems, such as ticketing, chat, paging, monitoring, and more. Solution In the Exigence Command and Control Center, all stakeholders can align quickly on a single pane of glass. gaining unprecedented clarity on roles and responsibilities through automated task assignment and updates. Through recording all relevant steps taken to address major incidents, Exigence introduces structure, clarity, and speed to critical incident management, enabling complete command and control of every incident from trigger to post-mortem. Whether for technology operations or security incidents, or for drills and business continuity tests, It uniquely addresses every aspect of the incident, turning an unstructured situation into one that is structured and easy to manage.  The platform orchestrates complex workflows, automatically onboarding cross-functional, cross-organizational and external teams, and makes sure that everyone is always on the same page. With easy reporting, on-the-fly documentation, and knowledge-management – the post-mortem is simplified, and the organization is always learning and optimizing, Since Exigence can integrate with all of the relevant incumbent and future systems, coordinating, complementing, and augmenting their capabilities, the organization can keep using and benefiting from trusted ticketing, communications, CRM, project management, and other applications. Moreover, for optimizing the management of future incidents, the Exigence platform also enables incident drills and tabletop simulations. Benefits • A faster time to resolution • Eliminating time wasters, such as participating in lengthy conference calls and repeatedly providing updates • More effective, structured collaboration - fully aligned stakeholders • Increased accountability  • Reduced frustrations and friction issues • Enhanced learning • Increased trust among internal and external customers • Reduced risk • Enhanced compliance • Introducing structure to a complex and often unpredictable process **Who Is the Company Behind Exigence?** - **Seller:** [Exigence Ltd.](https://www.g2.com/sellers/exigence-ltd) - **Year Founded:** 2015 - **HQ Location:** Tel Aviv, IL - **Twitter:** @exigence_ltd (1,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/exigence-ltd- (12 employees on LinkedIn®) ### 25. [IncidentFox](https://www.g2.com/products/incidentfox/reviews) IncidentFox is an AI-powered on-call and incident management platform built for modern engineering teams. It helps teams detect, investigate, and resolve production incidents faster by acting as an AI SRE that works directly inside Slack. IncidentFox connects to your observability and infrastructure stack to continuously analyze alerts, metrics, logs, and operational signals. During incidents, it automatically correlates data across systems, surfaces likely root causes, and provides actionable guidance so engineers can focus on fixing issues instead of hunting for context. The platform is designed to reduce alert fatigue and on-call burnout by cutting through noisy alerts and highlighting what actually matters. By learning from historical incidents, postmortems, and resolution patterns, IncidentFox improves over time and delivers increasingly accurate insights with every incident. IncidentFox is Slack-first by design, enabling incident triage, collaboration, investigation, and follow-ups without context switching. It integrates with common tools in modern production environments, including monitoring, logging, data, and workflow systems, making it easy to adopt without changing existing processes. IncidentFox is built for SRE, DevOps, platform, and infrastructure teams operating cloud-native systems at scale. It is especially well-suited for fast-growing engineering organizations that want to improve reliability, lower MTTR, and scale operations without adding more on-call burden. In short, IncidentFox helps teams move from reactive incident response to intelligent, AI-assisted operations, turning incidents into learning opportunities and improving system reliability over time. **Who Is the Company Behind IncidentFox?** - **Seller:** [IncidentFox](https://www.g2.com/sellers/incidentfox) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/incidentfox/ (2 employees on LinkedIn®) ## What Is Incident Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Incident Management Software? - [Service Desk Software](https://www.g2.com/categories/service-desk) - [IT Alerting Software](https://www.g2.com/categories/it-alerting) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) --- ## How Do You Choose the Right Incident Management Software? ### What You Should Know About Incident Management Software ### What is Incident Management Software? Incident management software helps businesses preserve the uptime of their digital assets. IT teams use incident management systems to alert them to major problems or downtime, generate reports surrounding the outage or issue, and guide a plan of action in addressing the problem. These service management functionalities can be especially beneficial in situations where companies have numerous assets to monitor at once or a few mission-critical assets to monitor in real time. Regardless of which scenarios, IT service management automation is the key to fast incident response time. This type of software automatically assigns the tasks to the appropriate teams, provides insights into the cases, and generates actionable reports to optimize the IT incidents handling process. For example, a good incident management system will determine if a case should alert the [DevOps](https://www.g2.com/categories/devops) team or the [IT service management (ITSM)](https://www.g2.com/categories/it-service-management-itsm-tools) teams based on the type of the problem or prioritization.  Incident management solutions ensure critical IT infrastructures have as much uptime as possible. Once an incident is spotted by monitoring software or an end-user report, the tool automates [notifications](https://www.g2.com/categories/incident-management/f/notifications) to all relevant team members or personnel via email, text, call, or communication software. By notifying the exact people or teams needed to address an issue and preparing an immediate report of the issue, incident management software helps the IT teams find root causes and deal with them quickly. ### What are the Common Features of Incident Management Software? The following are some core features within incident management tools that can help users maintain their IT system’s uptime: **Self-service portal:** Before a ticket is submitted, incident management software should provide a knowledge base to answer common problems of employees. This saves the ITSM team time and streamlines repetitive problems. [**Incident assignment**](https://www.g2.com/categories/incident-management/f/ticket-assignment) **:** Designate the reported incident to the right team according to the types of problems. Without this feature, the IT team will need to identify the type of the problems first, which slows down the SLA time.  **ITIL management:** Most incident management software will come with an ITIL, which is a library of volumes describing a framework of best practices for delivering IT services. The software can guide the IT team to follow this framework in their ITSM operation. **Immediate alerting:** With incident management systems, users can mail, text, call, or integrate with team communication software to notify all relevant personnel, notifying them of an issue’s occurrence and any pertinent details surrounding it. **Incident tracking:** The software helps set different SLA policies to track deadlines based on elapsed time and types of problems. This can be further [customized by priority](https://www.g2.com/categories/incident-management/f/ticket-prioritization) so that the ITSM team can allocate appropriate time for every incident. The software should also automatically notify the support team of unsolved incidents before their SLA breaches. [**Standardized workflow**](https://www.g2.com/categories/incident-management/f/standardization) **:** Note what failed and potential troubleshooting steps towards service restoration. Some incident management solutions integrate with monitoring and log analytics software to suggest the root cause of the issue. **Mobile app** : Some incident management software offer a mobile app so that cases can be reported and handled on mobile devices. **Reports and analytics:** Incident reports detail how on-call workloads are distributed and handled. Some software also have customer satisfaction reports to better understand customer feedback and improve service quality. This is necessary to optimize the ITSM team’s work to prepare for future cases.  Other features of incident management software: [Ticket Creation](https://www.g2.com/categories/incident-management/f/ticket-creation), [Ticket Designation](https://www.g2.com/categories/incident-management/f/ticket-designation). ### What are the Benefits of Incident Management Software? Incident management tools can have a variety of benefits, here are a few: **Save costs:** Downtime can quickly cost businesses money and clients (both potential and current). Incident management solutions help businesses get back to a full capacity more quickly, minimizing losses from downtime. While incident management tools cost money, a manual incident resolution will decrease customer satisfaction and hurt revenue generation in the long run. For example, without the alerting feature from the incident reporting capability, the help desk could miss a case buried in emails and breach SLA.  **Increase productivity:** The IT team can follow the ITIL protocols to handle the problem in the best practices. They can also collaborate with other teams depending on the type of the problems. This takes the guesswork out of the ITSM process by knowing what to do and who to work with.  **Unify visibility:** Both incident reporters and IT managers gain significant visibility to the ITSM process. The incident reporters can track what’s happening to their tickets and when they will be solved. This will keep the end users informed and happy. For IT managers, they can identify what assets are causing the problem (software bugs or hardware malfunction) and fix them appropriately. They can also acknowledge the ITSM team’s performance based on customer satisfaction scores and SLA metrics. This allows them to take action where needed. ### Who Uses Incident Management Software? **IT teams:** Business’ IT teams will be the strongest users of incident management tools. Since the software is specifically designed for reporting any disturbances to proper workflow, incident management can be used to great effect by anyone from dedicated support teams to digital asset teams (databases, virtual servers, applications, etc.) and beyond. These teams can use incident management software in conjunction with other monitoring tools, service desk tools, and more. **Employees:** When employees are having technical difficulties, they can report the problem on the incident management software. Many external IT problems are also spotted by employees before the customers, so it is important to fix them quickly. **Customers:** Customers can report IT problems and track when they will be solved. Incident management is the key to customer satisfaction and revenue generation.  #### Software Related to Incident Management Software Related solutions that can be used together with incident management software include: [Video conferencing](https://www.g2.com/categories/video-conferencing) **and** [audio conferencing software](https://www.g2.com/categories/audio-conferencing) **:** Video conferencing and audio conferencing software help drive troubleshooting efforts by providing an immediate avenue to communicate with all relevant parties. Since incidents tend to require immediate action to maximize uptime, it’s best to begin troubleshooting efforts as soon as possible.  [Log analysis software](https://www.g2.com/categories/log-analysis) **:** When something fails, the first place to check for a potential failure explanation is in logging. Application logs, server logs, and other logs are great leads to finding the solutions. Log analysis software assists in sorting through those logs, making it easier to find failure points and restore service. [Service desk software](https://www.g2.com/categories/service-desk) **:** Internal transparency is critical to incident management, not only because of auditing but also because it is essential to not repeat troubleshooting steps. Repeating the same (failed) steps means extra time spent not fixing an issue. Service desk tools help with transparency by providing a ticketing system where issues and attempted fixes can be tracked. ### Challenges with Incident Management Software Software solutions can come with their own set of challenges.  **Minor incident detection:** Not all major incidents are going to display an immediate sign that something is wrong. In situations like that, it can be difficult to hit that one "key" factor that’s going to set off an incident alert. For potential issues like those that a company could potentially come across, it’s important to consider setting up some warning alerts for signs of a possible incoming major incident. **Links to known issues:** In IT and development, issues that have occurred before or frequently are called known issues. While some of these might be well known among relevant teams, others might be obscure or even previously considered one-off issues. As a result, knowledge surrounding how to address the issue might be difficult to come by at first. Users can pair an incident management solution with knowledge management software to assist their teams in addressing issues more quickly. **ITIL compliant:** There is no standard or governance for ITIL. Adopting the ITSM processes that worked elsewhere doesn’t mean the company is complying with ITIL. The best practice is that IT teams should regularly review customer feedback and adjust their processes accordingly. After all, ITIL is all about efficiency and performance rather than compliance. Following ITIL blindly will make the ITSM process inflexible and unfit for others. ### How to Buy Incident Management Software #### Requirements Gathering (RFI/RFP) for Incident Management Software Whether a company is looking for its first incident management software or trying to replace an existing one, g2.com can help find the best solution. The company’s needs when searching for incident management software often relate to specifically desired data and metrics. For example, the user may be most interested in analyzing SLA breaches. Buyers should make a ranked list of the features that most directly address the problems they’re trying to solve, then reference G2 reviews to find the right fit. Prioritizing the desired feature set can help narrow down the potential pool of incident management solutions, allowing teams to then apply further considerations for budget, ease of integration with other systems, security requirements, and more. This holistic approach empowers buyers to move forward with a focused checklist, which can be used in conjunction with G2 scoring to select the best incident management tool for the business. #### Compare Incident Management Software **Create a long list** When searching for incident management software, companies need to identify compatibility requirements for existing communication tools, monitoring software, and knowledge management software. Buyers should make a list of important existing software that needs to be integrated, then filter out the incident management tools that can’t be integrated. For example, many incident management software are SaaS solutions that only work with other SaaS solutions on the cloud. If the company's IT operations and incident management process are on-premises, then the company should seriously check if its legacy IT infrastructure fits the incident management software.  **Create a short list** It helps to cross-reference the results of initial vendor evaluations with G2 reviews from other buyers, the combination of which will help to narrow in on a short three to five product list. From there, buyers can compare pricing and features to determine the best fit. Some vendors don’t charge implementation costs while some do.  **Conduct demos** As a rule of thumb, companies should make sure to demo all of the products that end up on their short list. During demos, buyers should ask specific questions related to the functionalities they care most about; for example, one might ask to be walked through what actionable insights are generated from an SLA breach report.  #### Selection of Incident Management Software **Choose a selection team** Regardless of a company’s size, it’s important to involve the most relevant personas when beginning the incident management software selection process. Larger companies may include the ITSM teams, procurement teams, IT managers, and engineers who will be working with the software most closely. Smaller companies with fewer employees might just need IT managers to fill the role. **Negotiation** Many vendors offer full software license platforms that go beyond incident management (on-premises) to include knowledge management and observability platforms. While some companies will not budge on the configurations of their packages, buyers looking to trim costs should try to negotiate down to the specific functions that matter to them to get the best price. For example, a vendor’s pricing page where incident management functionality is only included with a robust all-in-one monitoring package, whereas a sales conversation may prove otherwise.  **Final decision** After this stage, it is important to perform a trial run if possible with a small selection of IT professionals or developers. This will help to ensure that the incident management software of choice integrates well with an ITSM specialist’s systems setup or an engineer’s day-to-day work. If the incident management tool is well liked and well utilized, the buyer can take that as a sign that their selection is the right one. If not, looking back at the other options may be necessary.