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Xurrent

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245 reviews
  • 3 profiles
  • 8 categories
Average star rating
4.6
Serving customers since
2010
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Xurrent IMR

158 reviews

Incident management platform for high-performing teams.

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Xurrent ITSM

87 reviews

Xurrent is a premium service management application for large multinational organizations and their external service providers. Xurrent gives service providers the information they need to continuously optimize the allocation of resources to the areas where they deliver the most value to the business.

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Sirius Computer Solution, Inc.

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Sirius Computer Solutions, Inc. is a leading national integrator of technology-based business solutions, dedicated to helping organizations implement and manage complex IT environments to improve business outcomes. With a comprehensive portfolio of services, Sirius offers expertise in areas such as cloud computing, cybersecurity, data analytics, and IT infrastructure. Key Features and Functionality: - Cloud Solutions: Provides tailored cloud strategies, including public, private, and hybrid cloud deployments, to enhance scalability and flexibility. - Cybersecurity Services: Offers robust security frameworks to protect against evolving threats, ensuring data integrity and compliance. - Data Analytics: Delivers advanced analytics solutions to transform data into actionable insights, driving informed decision-making. - IT Infrastructure: Designs and implements resilient IT infrastructures that support business continuity and growth. Primary Value and Solutions: Sirius Computer Solutions addresses the complex challenges of modern IT environments by providing end-to-end technology solutions that align with business objectives. By leveraging their deep industry expertise and strategic partnerships, Sirius enables organizations to optimize operations, enhance security, and drive innovation, ultimately leading to improved efficiency and competitive advantage.

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Xurrent Reviews

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Dutta S.
DS
Dutta S.
Software Engineer
05/05/2026
Validated Reviewer
Review source: G2 invite on behalf of seller

Xurrent IMR: Seamless Integration and Responsive Alerts

I think Xurrent IMR is great because it offers a free trial and almost 170 integrations, which provide fantastic flexibility. The customer support team is also very helpful and always available for assistance whenever I need it. I value the product's ability to send instant alerts when a new customer support request is assigned to me, which helps me maintain a quick initial response time. The generic integration allows me to integrate with any application, and I like the workflows that help automate regular tasks and reduce manual effort. I also appreciate the alert rules feature, where I can define as many conditions as I want on incoming payloads. The initial setup was very easy, thanks to the super helpful YouTube videos and documents.
Kush S.
KS
Kush S.
11/28/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller

Flawless Alerting and Outstanding Support with Zenduty

Our use case with Zenduty was to monitor alerts, receive calls, and trigger alarms for system failures. Zenduty performs this very well without any misses. Their accurate alerting mechanism is excellent, and they have a well-configured escalation policy system. Additionally, their customer support team is outstanding.
Durgesh S.
DS
Durgesh S.
11/25/2025
Validated Reviewer
Verified Current User
Review source: Organic

Best Incident Management Tool

Ease in adding Integrations with the desired Escalation Policy and Schedules.

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HQ Location:
Santa Barbara, US

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@4me

What is Xurrent?

Xurrent is transforming service management for the modern enterprise. The Xurrent platform seamlessly connects teams to optimize IT service management through its AI-forward, service-oriented, and multi-tenant SaaS architecture. It automates cross-functional workflows, enabling frictionless service delivery that significantly enhances business outcomes. Xurrent is designed to be Easy, Advanced, and Complete—providing an intuitive user experience, cutting-edge capabilities, and comprehensive features that make it the most advanced ITSM platform available today. With a strong focus on ease of use and deployment, Xurrent empowers organizations to achieve exceptional results with minimal effort. Hundreds of organizations worldwide trust Xurrent to elevate their Enterprise Service Management. In 0 3, Xurrent was recognized for the third consecutive year as a Gartner® Peer Insights™ Customers’ Choice in the ‘Voice of the Customer’: IT Service Management (ITSM) Platforms. For more information, visit www.xurrent.com

Details

Year Founded
2010