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Best Customer Self-Service Software - Page 5

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.

Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.

To qualify for inclusion in the Customer Self-Service category, a product must:

Provide information to customers without human interaction
Assist end users in completing common tasks
Provide 24-hour support to customers seeking assistance
Organize and distribute information for commonly asked questions
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Featured Customer Self-Service Software At A Glance

Free Plan Available:
Helpjuice
Sponsored
Highest Performer:
Easiest to Use:
Top Trending:
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Highest Performer:
Easiest to Use:
Top Trending:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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402 Listings in Customer Self-Service Available
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aidbase is an AI-Powered support system for your SaaS startup, eCommerce business, marketplace, agency or any other business that needs support. Help your users help themselves with an AI-Powered cha

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 85% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Aidbase Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Chat Features
    5
    Customer Support
    5
    Features
    5
    Easy Implementation
    4
    Cons
    Integration Issues
    2
    Limited Features
    1
    UX Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aidbase features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Automation
    Average: 8.6
    8.9
    Integrations
    Average: 8.5
    9.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Aidbase
    HQ Location
    N/A
    Twitter
    @aidbasehq
    126 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aidbase is an AI-Powered support system for your SaaS startup, eCommerce business, marketplace, agency or any other business that needs support. Help your users help themselves with an AI-Powered cha

Users
No information available
Industries
No information available
Market Segment
  • 85% Small-Business
  • 15% Mid-Market
Aidbase Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Chat Features
5
Customer Support
5
Features
5
Easy Implementation
4
Cons
Integration Issues
2
Limited Features
1
UX Issues
1
Aidbase features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.4
Automation
Average: 8.6
8.9
Integrations
Average: 8.5
9.3
Personalization
Average: 8.5
Seller Details
Seller
Aidbase
HQ Location
N/A
Twitter
@aidbasehq
126 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Auto

    Users
    No information available
    Industries
    • Higher Education
    • Automotive
    Market Segment
    • 56% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • AtomChat.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    4
    Customer Support
    2
    Easy Setup
    2
    AI Technology
    1
    Automation
    1
    Cons
    Functionality Issues
    1
    Inefficiency
    1
    Integration Issues
    1
    Issue Resolution
    1
    Software Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AtomChat.io features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Automation
    Average: 8.6
    8.8
    Integrations
    Average: 8.5
    9.1
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Simpsonville, US
    LinkedIn® Page
    www.linkedin.com
    151 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Auto

Users
No information available
Industries
  • Higher Education
  • Automotive
Market Segment
  • 56% Mid-Market
  • 36% Small-Business
AtomChat.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
4
Customer Support
2
Easy Setup
2
AI Technology
1
Automation
1
Cons
Functionality Issues
1
Inefficiency
1
Integration Issues
1
Issue Resolution
1
Software Bugs
1
AtomChat.io features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
9.1
Automation
Average: 8.6
8.8
Integrations
Average: 8.5
9.1
Personalization
Average: 8.5
Seller Details
Year Founded
2019
HQ Location
Simpsonville, US
LinkedIn® Page
www.linkedin.com
151 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

    Users
    • Customer Service Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Richpanel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Ease of Use
    8
    Helpful
    4
    Quick Response
    4
    Automation Efficiency
    3
    Cons
    Integration Issues
    4
    Chat Limitations
    2
    Lack of Features
    2
    Not User-Friendly
    2
    Setup Difficulties
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Richpanel features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.7
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Richpanel
    Year Founded
    2019
    HQ Location
    San Jose, California
    Twitter
    @Richpanel
    335 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

Users
  • Customer Service Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Richpanel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Ease of Use
8
Helpful
4
Quick Response
4
Automation Efficiency
3
Cons
Integration Issues
4
Chat Limitations
2
Lack of Features
2
Not User-Friendly
2
Setup Difficulties
2
Richpanel features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.7
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
Seller
Richpanel
Year Founded
2019
HQ Location
San Jose, California
Twitter
@Richpanel
335 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enchant is a helpdesk and knowledge base software solution.

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 84% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Enchant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automated Responses
    1
    Chat Features
    1
    Contact Management
    1
    Customer Support
    1
    Efficiency
    1
    Cons
    Call Functionality
    1
    Call Issues
    1
    Interface Issues
    1
    Limitations
    1
    Messaging Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Enchant features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Automation
    Average: 8.6
    9.5
    Integrations
    Average: 8.5
    9.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Enchant
    HQ Location
    Arkansas, United States
    Twitter
    @enchant
    115 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enchant is a helpdesk and knowledge base software solution.

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 84% Small-Business
  • 11% Mid-Market
Enchant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automated Responses
1
Chat Features
1
Contact Management
1
Customer Support
1
Efficiency
1
Cons
Call Functionality
1
Call Issues
1
Interface Issues
1
Limitations
1
Messaging Issues
1
Enchant features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.4
Automation
Average: 8.6
9.5
Integrations
Average: 8.5
9.4
Personalization
Average: 8.5
Seller Details
Seller
Enchant
HQ Location
Arkansas, United States
Twitter
@enchant
115 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
(1,274)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a tool that facilitates the management of shared inboxes and enhances team workflow by allowing easy assignment of emails and tracking of tasks, all within the Gmail platform.
    • Reviewers frequently mention the seamless integration with Gmail, the intuitive interface, and the ease of setup as key benefits, along with the ability to assign emails, track status, and communicate internally, which improves productivity and response time.
    • Reviewers mentioned occasional performance lags when handling high volumes of emails or switching between views, limited automation features compared to full-fledged help desk tools, and some functionalities not being available on the free plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    178
    Team Collaboration
    149
    Email Management
    127
    Communication
    104
    Customer Support
    82
    Cons
    Email Issues
    71
    Missing Features
    47
    Limited Features
    34
    Slow Loading
    31
    Bug Issues
    29
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Automation
    Average: 8.6
    7.9
    Integrations
    Average: 8.5
    7.5
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,665 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    282 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a tool that facilitates the management of shared inboxes and enhances team workflow by allowing easy assignment of emails and tracking of tasks, all within the Gmail platform.
  • Reviewers frequently mention the seamless integration with Gmail, the intuitive interface, and the ease of setup as key benefits, along with the ability to assign emails, track status, and communicate internally, which improves productivity and response time.
  • Reviewers mentioned occasional performance lags when handling high volumes of emails or switching between views, limited automation features compared to full-fledged help desk tools, and some functionalities not being available on the free plan.
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
178
Team Collaboration
149
Email Management
127
Communication
104
Customer Support
82
Cons
Email Issues
71
Missing Features
47
Limited Features
34
Slow Loading
31
Bug Issues
29
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.6
7.9
Integrations
Average: 8.5
7.5
Personalization
Average: 8.5
Seller Details
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,665 Twitter followers
LinkedIn® Page
www.linkedin.com
282 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 83% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Robylon AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    27
    Automation
    25
    Efficiency
    25
    Customer Satisfaction
    24
    Ease of Use
    23
    Cons
    Learning Curve
    2
    Limited AI Capabilities
    2
    Accent Recognition
    1
    AI Performance
    1
    Chat Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Robylon AI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.6
    10.0
    Integrations
    Average: 8.5
    9.9
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2024
    HQ Location
    San Francisco, US
    LinkedIn® Page
    linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

Users
No information available
Industries
  • Computer Software
Market Segment
  • 83% Small-Business
  • 7% Mid-Market
Robylon AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
27
Automation
25
Efficiency
25
Customer Satisfaction
24
Ease of Use
23
Cons
Learning Curve
2
Limited AI Capabilities
2
Accent Recognition
1
AI Performance
1
Chat Issues
1
Robylon AI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.6
10.0
Integrations
Average: 8.5
9.9
Personalization
Average: 8.5
Seller Details
Year Founded
2024
HQ Location
San Francisco, US
LinkedIn® Page
linkedin.com
16 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

    Users
    • Knowledge Specialist
    Industries
    • Financial Services
    • Government Administration
    Market Segment
    • 54% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • livepro Knowledge Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Ease of Use
    2
    Simple
    2
    Training
    2
    Training Efficiency
    2
    Cons
    Admin Issues
    1
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • livepro Knowledge Management features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Automation
    Average: 8.6
    6.7
    Integrations
    Average: 8.5
    9.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    livepro
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

Users
  • Knowledge Specialist
Industries
  • Financial Services
  • Government Administration
Market Segment
  • 54% Mid-Market
  • 33% Enterprise
livepro Knowledge Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Ease of Use
2
Simple
2
Training
2
Training Efficiency
2
Cons
Admin Issues
1
Complexity
1
livepro Knowledge Management features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
8.9
Automation
Average: 8.6
6.7
Integrations
Average: 8.5
9.4
Personalization
Average: 8.5
Seller Details
Seller
livepro
Company Website
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
100 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
(2,385)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    311
    Team Collaboration
    245
    Communication
    241
    Features
    205
    Email Management
    178
    Cons
    Email Issues
    125
    Missing Features
    125
    Email Management
    105
    Email Management Issues
    73
    Email Communication Issues
    68
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Automation
    Average: 8.6
    8.1
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,481 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    517 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
311
Team Collaboration
245
Communication
241
Features
205
Email Management
178
Cons
Email Issues
125
Missing Features
125
Email Management
105
Email Management Issues
73
Email Communication Issues
68
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.6
8.1
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,481 Twitter followers
LinkedIn® Page
www.linkedin.com
517 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 48% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LiveHelpNow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    1
    Automation
    1
    Chat Features
    1
    Customer Support
    1
    Ease of Use
    1
    Cons
    Admin Control Issues
    1
    Interface Issues
    1
    Lack of Features
    1
    Learning Curve
    1
    Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LiveHelpNow features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Automation
    Average: 8.6
    8.3
    Integrations
    Average: 8.5
    9.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2003
    HQ Location
    Willow Grove, PA
    Twitter
    @LiveHelpNow
    3,786 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 48% Small-Business
  • 35% Mid-Market
LiveHelpNow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
1
Automation
1
Chat Features
1
Customer Support
1
Ease of Use
1
Cons
Admin Control Issues
1
Interface Issues
1
Lack of Features
1
Learning Curve
1
Limitations
1
LiveHelpNow features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.4
Automation
Average: 8.6
8.3
Integrations
Average: 8.5
9.4
Personalization
Average: 8.5
Seller Details
Year Founded
2003
HQ Location
Willow Grove, PA
Twitter
@LiveHelpNow
3,786 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Albus helps search for information spread across all your workplace apps from one place. He uses GPT-4 and the latest AI technologies to instantly find the answers you need. He understands contexts i

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Albus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Helpful
    24
    Accuracy
    14
    Customer Support
    12
    Integrations
    10
    Cons
    Slow Performance
    9
    AI Limitations
    7
    Slow Loading
    7
    Missing Features
    4
    Software Bugs
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Albus features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.7
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    Santa Monica, CA
    Twitter
    @springroleinc
    4,591 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Albus helps search for information spread across all your workplace apps from one place. He uses GPT-4 and the latest AI technologies to instantly find the answers you need. He understands contexts i

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
Albus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Helpful
24
Accuracy
14
Customer Support
12
Integrations
10
Cons
Slow Performance
9
AI Limitations
7
Slow Loading
7
Missing Features
4
Software Bugs
4
Albus features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.8
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.7
Personalization
Average: 8.5
Seller Details
Year Founded
2014
HQ Location
Santa Monica, CA
Twitter
@springroleinc
4,591 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Helpshift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    6
    Ease of Use
    4
    Helpful
    4
    Customer Support
    3
    Case Management
    2
    Cons
    Chat Functionality
    2
    Chat Issues
    2
    Connection Issues
    2
    Software Unresponsiveness
    2
    UX Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Helpshift features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.6
    8.6
    Integrations
    Average: 8.5
    8.9
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Helpshift
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @helpshift
    4,232 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    287 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Helpshift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
6
Ease of Use
4
Helpful
4
Customer Support
3
Case Management
2
Cons
Chat Functionality
2
Chat Issues
2
Connection Issues
2
Software Unresponsiveness
2
UX Issues
2
Helpshift features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.6
8.6
Integrations
Average: 8.5
8.9
Personalization
Average: 8.5
Seller Details
Seller
Helpshift
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@helpshift
4,232 Twitter followers
LinkedIn® Page
www.linkedin.com
287 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations tea

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 38% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Shared Inbox by Canary is a tool designed to streamline team email management through Gmail integration, allowing for efficient tracking, assigning, and resolving of emails.
    • Reviewers appreciate the seamless Gmail integration, the ability to assign and share emails with a click, and the excellent customer support provided by the Canary team.
    • Users experienced occasional bugs or login/sync issues, a slight delay in assigning emails, and some found the pricing a bit steep for small teams and startups.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Shared Inbox by Canary Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Unified Inbox
    11
    Useful
    10
    Collaboration
    9
    Communication
    8
    Cons
    Missing Features
    5
    Expensive
    4
    Usage Limitations
    4
    Chat Functionality
    3
    Cost
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Shared Inbox by Canary features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.7
    Automation
    Average: 8.6
    0.0
    No information available
    9.6
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    San Francisco, US
    Twitter
    @CanaryMailApp
    7,719 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations tea

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 38% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Shared Inbox by Canary is a tool designed to streamline team email management through Gmail integration, allowing for efficient tracking, assigning, and resolving of emails.
  • Reviewers appreciate the seamless Gmail integration, the ability to assign and share emails with a click, and the excellent customer support provided by the Canary team.
  • Users experienced occasional bugs or login/sync issues, a slight delay in assigning emails, and some found the pricing a bit steep for small teams and startups.
Shared Inbox by Canary Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Unified Inbox
11
Useful
10
Collaboration
9
Communication
8
Cons
Missing Features
5
Expensive
4
Usage Limitations
4
Chat Functionality
3
Cost
3
Shared Inbox by Canary features and usability ratings that predict user satisfaction
0.0
No information available
9.7
Automation
Average: 8.6
0.0
No information available
9.6
Personalization
Average: 8.5
Seller Details
Year Founded
2017
HQ Location
San Francisco, US
Twitter
@CanaryMailApp
7,719 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives ex

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Apty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Customer Support
    5
    Helpful
    4
    Easy Implementation
    3
    Easy Setup
    3
    Cons
    Complexity
    2
    Compatibility Issues
    1
    Complex Usability
    1
    Export Issues
    1
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Apty features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    7.6
    Automation
    Average: 8.6
    8.8
    Integrations
    Average: 8.5
    8.2
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Apty
    Year Founded
    2018
    HQ Location
    Austin, Texas
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives ex

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 36% Enterprise
Apty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Customer Support
5
Helpful
4
Easy Implementation
3
Easy Setup
3
Cons
Complexity
2
Compatibility Issues
1
Complex Usability
1
Export Issues
1
Limited Functionality
1
Apty features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
7.6
Automation
Average: 8.6
8.8
Integrations
Average: 8.5
8.2
Personalization
Average: 8.5
Seller Details
Seller
Apty
Year Founded
2018
HQ Location
Austin, Texas
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Willdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    12
    Helpful
    10
    Integrations
    6
    Easy Integrations
    4
    Ease of Use
    3
    Cons
    Expensive
    3
    Complexity
    1
    Email Communication Issues
    1
    Formatting Issues
    1
    Integration Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Willdesk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.6
    9.2
    Integrations
    Average: 8.5
    9.7
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Willdesk
    Year Founded
    2014
    HQ Location
    8 The Green SteA, Dover, Kent, DE, 19901
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

Users
No information available
Industries
No information available
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
Willdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
12
Helpful
10
Integrations
6
Easy Integrations
4
Ease of Use
3
Cons
Expensive
3
Complexity
1
Email Communication Issues
1
Formatting Issues
1
Integration Difficulty
1
Willdesk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.6
9.2
Integrations
Average: 8.5
9.7
Personalization
Average: 8.5
Seller Details
Seller
Willdesk
Year Founded
2014
HQ Location
8 The Green SteA, Dover, Kent, DE, 19901
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly

    Users
    No information available
    Industries
    • Insurance
    • Computer & Network Security
    Market Segment
    • 62% Mid-Market
    • 12% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Helpdesk 365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    80
    Customer Support
    40
    Features
    35
    Ticket Management
    32
    Helpful
    26
    Cons
    Learning Curve
    11
    Ticketing Issues
    8
    Complex Setup
    7
    Limited Features
    7
    Missing Features
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Helpdesk 365 features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.6
    10.0
    Integrations
    Average: 8.5
    10.0
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    Wilmington, US
    Twitter
    @cubiclogics
    15 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly

Users
No information available
Industries
  • Insurance
  • Computer & Network Security
Market Segment
  • 62% Mid-Market
  • 12% Enterprise
Helpdesk 365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
80
Customer Support
40
Features
35
Ticket Management
32
Helpful
26
Cons
Learning Curve
11
Ticketing Issues
8
Complex Setup
7
Limited Features
7
Missing Features
7
Helpdesk 365 features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.6
10.0
Integrations
Average: 8.5
10.0
Personalization
Average: 8.5
Seller Details
Company Website
Year Founded
2015
HQ Location
Wilmington, US
Twitter
@cubiclogics
15 Twitter followers
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®