As a small business we have time as our most precious asset. We do not employ big selling forces or work with customer service center covering all 24 hours a day. We must be lean, productive and work above our weight. And that is where Robylon comes in. It is the AI voice agent which has enabled us to have critical outreach and follow-up work in minutes, instead of days. Review collected by and hosted on G2.com.

We haven't faced any issues till now in the voice product, one of the best in market. Review collected by and hosted on G2.com.

- Ease of integration: The software seamlessly integrates with our existing customer support software ZenDesk

- Holistic solution: Multi-channel support across email, chat and voice

- Ease of implementation: They have a dedicated internal team to support initial setup

- Outcome focused services: Human in the loop for situations of low AI confidence provides manual support for complex queries

- Favorable pricing mechanism: Charges levied only for the resolved queries

- Multi-lingual capability: Model supports multiple languages, English, French, German, any many more languages Review collected by and hosted on G2.com.

While Robylon offers a generous free plan, it includes a few expected limitations, such as capped access to advanced analytics, limited ticket volume, and fewer automation capabilities. They might feel slightly restrictive for users wanting to explore the full platform right away. Review collected by and hosted on G2.com.

The most remarkable thing about Robylon AI is the smoothness of the ticket automation. It automatically solves over 60 percent of every incoming ticket, reducing the number of repetitive tasks of our support team. The pace is also impressive, average handling time has been decreased by more than 90, and the majority of the tickets can be solved within several seconds. Such automation has introduced an enormous increase in efficiency and has enabled our agents to spend their time on more complex and high-priority concerns. Review collected by and hosted on G2.com.

There is nothing to be pin pointed as such. Review collected by and hosted on G2.com.

We appreciate that Robylon AI helps in giving immediate and precise solutions to the most frequent customer problems. It is just like having a team of support agents at your disposal 24 hours. Since we deployed the platform, more than 90% of our Tier 1 support tickets, including Where is my order? have been automatically processed. to Find my serial number. The AI knows the technical specifics of our products and can direct the customers through the troubleshooting process with an approximate 100 percent accuracy rate. This has changed the game as far as our customer satisfaction scores are concerned. Review collected by and hosted on G2.com.

There is not enough problems we faced to consider a dislike. Review collected by and hosted on G2.com.

We like how Robylon AI can support attendees and in real-time. It is as though an addition of another player in a team who does not sleep. Since we have adopted the platform, it has been able to independently manage more than 90 percent of our pre-event and on-site attendee requests with a near-perfect accuracy rate. The conversational AI can interpret natural language, so the attendees can pose questions in their own language, be it through our own chat, email or a dedicated voice line. It also fits well with our event registration and scheduling software, retrieving precise, real time information. This quick, dependable service has been a tremendous success to us. Review collected by and hosted on G2.com.

There isn't anything significant to tell as dislike in the product Review collected by and hosted on G2.com.

Efficiency and accuracy is the most striking feature about Robylon. Our support measurements have improved significantly since putting the platform into practice six months ago. About 85% of our Tier 1 inquiries are currently addressed by the AI agent with above 97% accuracy. This involves all the activities such as delivery of order tracking details, and product SKU confirmation. We also like that it has out-of-the-box conversational; it works well with our current CRM and ticketing system, and it was installed in less than two weeks, with minimal disturbance to our staff. This flexibility to accommodate a number of languages to our customers abroad has been a game-changer, and this will guarantee our clients a uniform experience, no matter where they are. Review collected by and hosted on G2.com.

There is not a single thing which I can mention as least useful. Review collected by and hosted on G2.com.

What is the most striking aspect about the Robylon AI is that its agentic AI Voice Assistant is sophisticated. The features are much greater than a mere robo-caller. The capability of the AI to have normal, flowing conversations was noteworthy. It might interpret circumstances, respond to subtle questions regarding our program, and persuasively explain our value proposal to its collaborators. We did not feel like we were working with a tool but, rather, we employed a reliable, high-efficiency outreach specialist who could work 24/7. The AI itself did all the early outreach, including initial contact to interest acquisition at an incredible precision and, in a very human-like manner. Review collected by and hosted on G2.com.

The product is fine, nothing impacting to point out. Review collected by and hosted on G2.com.

Robylan AI offers an unprecedented combination of creativity and effectiveness into the sphere of event management. Their AI-based solutions make the process of the whole process smooth, including pre-event communication and in-situ implementation. Their AI Voice Assistant left quite an impression on me as it added a touch of modernity and an engaging touch and ensured our guests were informed and supported in a timely manner. The team was professional, responsive, and deeply committed to the success of our event. Review collected by and hosted on G2.com.

Wonderful product, there ain't reason to dislike. Review collected by and hosted on G2.com.

Voice assistant was beneficial mainly in the fact that it is available 24/7, which allows customers to check the status of their shipments or book new ones at any moment they need it without any delays. Time and distance are significantly reduced in this facility and the response to standard questions is assured to be delivered in a highly sought-after fast-paced environment where timely responses to information are critical. Review collected by and hosted on G2.com.

Nothing to dislike in robylon's voice assistant Review collected by and hosted on G2.com.

Things I like about Robylon AI the most is its feature to automate repetitive tasks associated with ticket handling that might have been performed on a manually-operated basis, yet without any accuracy decreases whatsoever. Its integration with the existing systems is smooth and the response time is reduced drastically and also it clears our team to spend time on more technical issues. No-code implementation as well as user adjustable workflows was also a massive selling point and allowed the enterprise to deploy and scale across different departments. Review collected by and hosted on G2.com.

Nothing impactful to mention, the team has been supportive in providing assistance for any minor issues. Review collected by and hosted on G2.com.