Helpshift Pricing Overview
Get started quickly with our Starter package of Mobile-First Customer Service Platform. All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
- Unlimited Help Center Articles and FAQs
- QuickSearch Bot
- Email Support
- Text Messaging (SMS) Support
- Agent Desktop
- Single Sign On (SSO)
- Out-of-Box Analytics and Reporting
- Automated Issue Routing
- Unlimited Agent Seats
- Salesforce and Zendesk Integrations
- Amazon Connect Integration
- External Data and Systems Integration
- 60 API Calls per Minute
- Social Integrations
All packages come with 1,000 issues per month to get you started. Includes all Starter Package features, PLUS: Includes all Business features PLUS:
- Intelligent Issue Classification
- Intent-Based Routing
- Named Customer Success Manager
- 1,500 API Calls Per Minute
- Feedback Bots
All packages come with 1,000 issues per month to get you started. Includes all Starter Package features, PLUS:
- Customizable Bots
- Visual Bot Builder
- Issue-Routing Queues
- Automated Agent Workload Balancing
- Customizable Reporting
- Team Management
- SLA Management and Automations
- Real-Time Operations
- Analytics APIs
- 300 API Calls per Minute
- FAQ Scheduling
Select the package that’s right for you from Starter, Growth or Enterprise
Only pay for the number of issues you use each month
Helpshift has 3 pricing editions. A free trial of Helpshift is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Helpshift Pricing FAQs
Helpshift does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.
According to G2 data, Helpshift pricing in 2026 starts at $150.00. Pricing may vary based on billing terms or usage, so users should review the Keywords Studios's official pricing page for the most current details.
According to G2 reviewers, Helpshift's pricing is best suited for mid-market and enterprise companies in mobile-heavy industries such as computer games, financial services, entertainment, and transportation. G2 reviews show that mid-market teams value Helpshift's ticketing automation, bot capabilities, and SLA tracking, while enterprise users in banking and gaming appreciate the scalability and dedicated account management available at higher tiers. Small businesses using Helpshift tend to focus on in-app messaging and FAQ deflection, though several G2 reviewers from that segment note the pricing can feel steep for indie or smaller developers. The Growth and Enterprise tiers align best with teams managing high ticket volumes requiring advanced automation.
Helpshift does not offer a permanent free tier, but a free trial is available for teams evaluating its capabilities. Helpshift's paid plans begin at $150.00 per month for the Starter tier, which includes web and mobile in-app messaging, a help center, QuickSearch Bot, email and SMS support, Salesforce and Zendesk integrations, and unlimited agent seats. Helpshift's Growth tier adds customizable bots, a visual bot builder, SLA management, real-time operations, and advanced reporting. Helpshift's Enterprise tier further includes intelligent issue classification, intent-based routing, a named customer success manager, and significantly higher API call limits. All tiers include 1,000 issues per month as a baseline.
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