Helpshift Pricing Overview

Free Trial

Starter

Starting at $150.00

Per Month

Get started quickly with our Starter package of Mobile-First Customer Service Platform. All packages come with 1,000 issues per month to get you started.

Web & Mobile In-App Messaging

Web & Mobile In-App Help Center

Mobile SDK Integration

Unlimited Help Center Articles and FAQs

QuickSearch Bot

Email Support

Text Messaging (SMS) Support

Agent Desktop

Single Sign On (SSO)

Out-of-Box Analytics and Reporting

Automated Issue Routing

Unlimited Agent Seats

Salesforce and Zendesk Integrations

Amazon Connect Integration

External Data and Systems Integration

60 API Calls per Minute

Social Integrations

Enterprise

Per Month

All packages come with 1,000 issues per month to get you started. Includes all Starter Package features, PLUS: Includes all Business features PLUS:

Growth

Per Month

All packages come with 1,000 issues per month to get you started. Includes all Starter Package features, PLUS:

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift. Agents are completely free!

The Right Package:
Select the package that’s right for you from Starter, Growth or Enterprise

Monthly Issue Volume:
Only pay for the number of issues you use each month

An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.

Helpshift has 3 pricing editions. A free trial of Helpshift is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Helpshift is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Helpshift must be conducted with the seller.

Pricing information was last updated on October 09, 2024

Top-Rated Alternatives

Zendesk for Customer Service

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Helpshift Alternatives Pricing

The following is a quick overview of editions offered by other Live Chat Software

Zendesk for Customer Service Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history
Fin by Intercom Fin with your current helpdesk	$0.991 Resolution	Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked. Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. Set up in under an hour Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more Customizable tone and answer length Takes action to update external systems Transfers to agents directly in preferred Inbox Show More
Freshdesk Freshdesk Email and Ticketing (Growth)	$19.001 User per month billed annually Per Month	Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Helpshift alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Helpshift Comparisons

Zendesk for Customer Service