--- title: LiveHelpNow Reviews meta\_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 158 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveHelpNow Reviews & Product Details Visit Website LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. * * * Product Website LiveHelpNow Seller [LiveHelpNow](https://www.g2.com/sellers/livehelpnow) Discussions [LiveHelpNow Community](https://www.g2.com/products/livehelpnow/discuss) Languages Supported Arabic, English, French, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Michael Kansky (LiveHelpNow,HelpSquad Founder. Partner at BigMouthSurvey,InsaneLab,AzzurLabs. Entrepreneur.Product Strategist.Investor.) Show More ## Pricing Pricing provided by LiveHelpNow. ### Essentials $39.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/livehelpnow/pricing) MV Marc V. Small-Business (50 or fewer emp.) 2/25/2024 "Best Platform for Customer Service" 5/5 What do you like best about LiveHelpNow? LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can even use it as you call center with Zoom. I love have fast support responds to issues, and how feature rich the platform is. There are so many things you can do with just a few clicks when your chatting with someone, that makes using the interface really simple. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that are included it's understandable. My only other issue is not being able to have an "admin" user that doesn't have rights to chat, email, etc and having to pay for that seat instead. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? LiveHelpNow enables us to have a streamlined location for all our customer servicing functions. If a customer sends us a text, email, or chats - we can see it all in one spot. We are able to resolve issues quickly, and as a team both in office and remote by using the features included. LiveHelp has given us the ability to be where all of our customers are, all the time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SW Sean W. Mid-Market (51-1000 emp.) 2/7/2024 "Solid product for a great price" 4.5/5 What do you like best about LiveHelpNow? Great pricepoint. Support is very responsive and helpful. Feature requests never feel like they dissappear into the aether. Permissions granularity is fantastic. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I don't like that I can't disable the challenge scoring system. For our usecase, we do not need the system to score staff service quality and compare it to other staff, and it doesnt lead to a productive environment for us. I just have to tell staff to ignore the number. The configuration settings can also be fairly unintuitive (but after some time, that goes away, and I really havent had to tweak much since initial implementation besides adding/removing agents here and there). Their onboarding support is also super responsive, which alleviated that frustration as well. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? It allows folks to reach out to us if they arent comfortable calling or emailing. It takes down support times as well because people are not waiting in lines to ask a very quick and easy question. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ken H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken H.") KH Ken H. Small-Business (50 or fewer emp.) 2/6/2024 "LHN has been consistently good through the years" 5/5 What do you like best about LiveHelpNow? We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily customizable products, and help is available when you need it. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I can't say that I have any specific complaints. Because of the number of things that can be customized, you might want some help, but their people are good and will step you through anything. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Most recently, we adopted the chat bot, Hue, to assist with some repetitive customer service issues. While we're relatively new to the bot (about 4 months), we already working to expand what we use it for. It has saved us a lot of customer service calls, and so far no complaints from the users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ST Sarah T. Enterprise (\> 1000 emp.) 2/5/2024 "Great Product with Exceptional Client Support" 4.5/5 What do you like best about LiveHelpNow? Besides the product, the Houston Methodist team greatly appreciates the staff at LiveHelpNow. They are fast to respond with easy resolutions to any issues that arise. Jared Brown has been readily available to assist with troubleshooting issues, training staff and exploring new ways to use the LHN technology to help us work smarter and not harder. Even the billing department is fast to respond! The analytics produced by LHN save staff a huge amount of time, as this was previously a manual process. Makes reviewing the products effectiveness a breeze! Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Nothing against LHN, but we have not fully utilized the platform in regards to AI, call integration or their version of a chat bot due to using other vendors or security restrictions put in place by our organization. We utilize LHN as a tool to assist our HR support team, but as a health care organization we always have to tread lightly on potential data leaks. However, I can see how this tool is fantastic for sales or organizations that don't deal with personal health information. Glad to have worked with this vendor and commend them on their flexibility to make this an effective tool for our business needs! Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Live chat reduces the number of inbound calls that our call center receives. Also presents the opportunity for employee's to text to chat with our HR support staff. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SH Stephanie H. Small-Business (50 or fewer emp.) 2/7/2024 "Highly recommend!" 5/5 What do you like best about LiveHelpNow? We've been a customer for many years, using multiple LHN tools & are very pleased! The reporting & other tools are very robust. They do a great job of keeping current with technology. Their Service is excellent and always on point. We work with Jared who is awesome - very knowledgable, quick, and helpful!! Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? I don't have anything to share in this category because if there is ever a concern/question, it's addressed immediately. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? A quick and effective way to reach our customers 24/7. They are always keeping current with technology and have many great products available. They offer training sessions to help keep us knowledgeable on their products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CC Cheryl C. Mid-Market (51-1000 emp.) 2/2/2024 "Personal, fast support." 5/5 What do you like best about LiveHelpNow? The platform is easy to use. When I have question, I receive very fast and persoanl service with easy to understand instructions. Jared has been so good to me. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Some of the new tools are intimidating to me to set up. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? This has allowed us to communicate with cutomrs in real time, when they have questions. If it is after hours, they are able to leave a message for us to return as soon as we re-open. This cuts down on inbound phone volume and has given our customers a way to talk to us as we reduced our physical footprint. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MD Michael D. Small-Business (50 or fewer emp.) 2/8/2024 "LiveHelp filled my needs" 5/5 What do you like best about LiveHelpNow? While looking for a communication product, LiveHelpNow were the only product that gave me the ala care experience. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Can be a little clunky in operating the system. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? The task of responding to customers can be assigned to agents without my involvement other than overseeing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GZ Gabriel Z. Product Marketing & Strategy Manager Automotive Mid-Market (51-1000 emp.) 3/11/2024 "The most efficient customer support chat app that is there" 4.5/5 What do you like best about LiveHelpNow? I love how the widget pops up automatically and invites the website visitor to chat with us and we also get notifications to start the chat. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Maybe more options to customize how the bubble appears from the website. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? Easy to communicate with customers throught the live chat even outside business hours and the connection does not drop. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LA Lucy A. Product Marketing Manager Consumer Goods Small-Business (50 or fewer emp.) 3/14/2024 "Ultimate and great chat support to our customers" 5/5 What do you like best about LiveHelpNow? Integrated into our website in just few steps and it displays different interactive messages to website visitors based on their behavior. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? Sa far, I haven't found any shortcomings or options that could be improved. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? With this software I easily respond to each customer and have great customer service in my company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 2/2/2024 "Professional and Informative" 4.5/5 What do you like best about LiveHelpNow? I love the personal touch provided by the support team. LHN has continued to evolve its products and these products have helped to revolutionize our business. Review collected by and hosted on G2.com. What do you dislike about LiveHelpNow? The reporting could be more precise and more easily transferrable. Review collected by and hosted on G2.com. What problems is LiveHelpNow solving and how is that benefiting you? It is providing an alternative way for customers to connect with us without having to call. The ChatBot has helped to create a consistent experience for our customer base. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about LiveHelpNow? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LiveHelpNow ](https://www.g2.com/products/livehelpnow/discussions/new) GU Guest User What is LiveHelpNow used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-livehelpnow-used-for) [ View all Discussions ](https://www.g2.com/products/livehelpnow/discuss) ## Pricing Options Pricing provided by LiveHelpNow. ### Essentials $39.00 Per Month ### Professional Starting at $59.00 Per Month ### Premium Starting at $79.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/livehelpnow/pricing) LiveHelpNow Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-livehelpnow) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/livehelpnow-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-livehelpnow) ##### ##### LiveHelpNow Features Platform Customization Activity Dashboard Ticket and Case Management Automated Response Communication Channels Customer Portal Live Chat Support Communication Pop-up Chat Notifications Targeted Emails [ View More Features ](https://www.g2.com/products/livehelpnow/features) ## Top-Rated Alternatives [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/livehelpnow/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best way to handle document generation in Salesforce CRM without spending a fortune on add-ons that duplicate functionality you are already paying for?](https://www.g2.com/discussions/what-is-the-best-way-to-handle-document-generation-in-salesforce-crm-without-spending-a-fortune-on-add-ons-that-duplicate-functionality-you-are-already-paying-for)[Which website privacy auditing tools are most trusted by compliance officers based on user reviews?](https://www.g2.com/discussions/which-website-privacy-auditing-tools-are-most-trusted-by-compliance-officers-based-on-user-reviews)[Best AI Sales Assistants](https://www.g2.com/discussions/best-ai-sales-assistants) [What platform supports multi-language app optimization?](https://www.g2.com/discussions/what-platform-supports-multi-language-app-optimization)[Which cloud migration assessment tools deliver a complete portfolio analysis and go/no-go decision in 30 days?](https://www.g2.com/discussions/which-cloud-migration-assessment-tools-deliver-a-complete-portfolio-analysis-and-go-no-go-decision-in-30-days)[Pros and Cons Details](https://www.g2.com/products/livehelpnow/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)