--- title: LiveHelpNow Reviews meta_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 158 scale: '5' date_modified: '2026-06-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveHelpNow Reviews **Vendor:** LiveHelpNow **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 158 ## About LiveHelpNow LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. ## LiveHelpNow Pros & Cons **What users like:** - Users praise LiveHelpNow for its **fast and reliable customer support** , making issue resolution seamless and efficient. (4 reviews) - Users find the **fast support** from LiveHelpNow invaluable, enhancing their customer service experience significantly. (4 reviews) - Users find LiveHelpNow's interface **easy to use** , appreciating its quick responses and seamless integration of multiple communication channels. (3 reviews) - Users love the **integrated chat features** of LiveHelpNow, enhancing customer service efficiency and simplicity. (2 reviews) - Users appreciate the **integrated features** of LiveHelpNow, which simplify customer service and enhance support experiences. (2 reviews) - Simple (2 reviews) - Users love the **ease of integration** in LiveHelpNow, streamlining various customer service channels into one platform. (1 reviews) - Users value the **automation features** of LiveHelpNow, simplifying customer service with seamless integration and fast response times. (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) **What users dislike:** - Users cite **admin control issues** , finding the interface outdated and lacking intuitive settings for non-technical users. (1 reviews) - Users feel the **reporting lacks precision** and is not easily transferable, impacting usability and efficiency. (1 reviews) - Users find the **admin interface outdated and unintuitive** , complicating navigation for non-technical team members. (1 reviews) - Users find the **lack of features** like limited admin roles frustrating, hindering usability for non-technical individuals. (1 reviews) - Users find the **learning curve steep** due to a dated admin interface and non-intuitive features for non-tech users. (1 reviews) - Users find the **admin interface dated** and not intuitive for non-tech users, complicating usability. (1 reviews) - Users find the configuration settings **not intuitive** , leading to challenges in navigating the system effectively. (1 reviews) - Poor Reporting (1 reviews) ## LiveHelpNow Reviews ### 1. Best Platform for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Marc V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2024 **What do you like best about LiveHelpNow?** LiveHelpNow makes customer service easy. You can integrate Chat, SMS, Email, Support KB Articles, and callback features all into one platform. You can even use it as you call center with Zoom. I love have fast support responds to issues, and how feature rich the platform is. There are so many things you can do with just a few clicks when your chatting with someone, that makes using the interface really simple. **What do you dislike about LiveHelpNow?** The admin interface feels dated, and some of it is not super intuitive to non-technical people, however, considering the sheer number of features that are included it's understandable. My only other issue is not being able to have an "admin" user that doesn't have rights to chat, email, etc and having to pay for that seat instead. **What problems is LiveHelpNow solving and how is that benefiting you?** LiveHelpNow enables us to have a streamlined location for all our customer servicing functions. If a customer sends us a text, email, or chats - we can see it all in one spot. We are able to resolve issues quickly, and as a team both in office and remote by using the features included. LiveHelp has given us the ability to be where all of our customers are, all the time. ### 2. Solid product for a great price **Rating:** 4.5/5.0 stars **Reviewed by:** Sean W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LiveHelpNow?** Great pricepoint. Support is very responsive and helpful. Feature requests never feel like they dissappear into the aether. Permissions granularity is fantastic. **What do you dislike about LiveHelpNow?** I don't like that I can't disable the challenge scoring system. For our usecase, we do not need the system to score staff service quality and compare it to other staff, and it doesnt lead to a productive environment for us. I just have to tell staff to ignore the number. The configuration settings can also be fairly unintuitive (but after some time, that goes away, and I really havent had to tweak much since initial implementation besides adding/removing agents here and there). Their onboarding support is also super responsive, which alleviated that frustration as well. **What problems is LiveHelpNow solving and how is that benefiting you?** It allows folks to reach out to us if they arent comfortable calling or emailing. It takes down support times as well because people are not waiting in lines to ask a very quick and easy question. ### 3. LHN has been consistently good through the years **Rating:** 5.0/5.0 stars **Reviewed by:** Ken H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LiveHelpNow?** We've been customers for years now. I would be difficult for me to give you an example of any downtime for the chat service - very reliable. Easily customizable products, and help is available when you need it. **What do you dislike about LiveHelpNow?** I can't say that I have any specific complaints. Because of the number of things that can be customized, you might want some help, but their people are good and will step you through anything. **What problems is LiveHelpNow solving and how is that benefiting you?** Most recently, we adopted the chat bot, Hue, to assist with some repetitive customer service issues. While we're relatively new to the bot (about 4 months), we already working to expand what we use it for. It has saved us a lot of customer service calls, and so far no complaints from the users. ### 4. Great Product with Exceptional Client Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah T. | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about LiveHelpNow?** Besides the product, the Houston Methodist team greatly appreciates the staff at LiveHelpNow. They are fast to respond with easy resolutions to any issues that arise. Jared Brown has been readily available to assist with troubleshooting issues, training staff and exploring new ways to use the LHN technology to help us work smarter and not harder. Even the billing department is fast to respond! The analytics produced by LHN save staff a huge amount of time, as this was previously a manual process. Makes reviewing the products effectiveness a breeze! **What do you dislike about LiveHelpNow?** Nothing against LHN, but we have not fully utilized the platform in regards to AI, call integration or their version of a chat bot due to using other vendors or security restrictions put in place by our organization. We utilize LHN as a tool to assist our HR support team, but as a health care organization we always have to tread lightly on potential data leaks. However, I can see how this tool is fantastic for sales or organizations that don't deal with personal health information. Glad to have worked with this vendor and commend them on their flexibility to make this an effective tool for our business needs! **What problems is LiveHelpNow solving and how is that benefiting you?** Live chat reduces the number of inbound calls that our call center receives. Also presents the opportunity for employee's to text to chat with our HR support staff. ### 5. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LiveHelpNow?** We've been a customer for many years, using multiple LHN tools & are very pleased! The reporting & other tools are very robust. They do a great job of keeping current with technology. Their Service is excellent and always on point. We work with Jared who is awesome - very knowledgable, quick, and helpful!! **What do you dislike about LiveHelpNow?** I don't have anything to share in this category because if there is ever a concern/question, it's addressed immediately. **What problems is LiveHelpNow solving and how is that benefiting you?** A quick and effective way to reach our customers 24/7. They are always keeping current with technology and have many great products available. They offer training sessions to help keep us knowledgeable on their products. ### 6. Personal, fast support. **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about LiveHelpNow?** The platform is easy to use. When I have question, I receive very fast and persoanl service with easy to understand instructions. Jared has been so good to me. **What do you dislike about LiveHelpNow?** Some of the new tools are intimidating to me to set up. **What problems is LiveHelpNow solving and how is that benefiting you?** This has allowed us to communicate with cutomrs in real time, when they have questions. If it is after hours, they are able to leave a message for us to return as soon as we re-open. This cuts down on inbound phone volume and has given our customers a way to talk to us as we reduced our physical footprint. ### 7. LiveHelp filled my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about LiveHelpNow?** While looking for a communication product, LiveHelpNow were the only product that gave me the ala care experience. **What do you dislike about LiveHelpNow?** Can be a little clunky in operating the system. **What problems is LiveHelpNow solving and how is that benefiting you?** The task of responding to customers can be assigned to agents without my involvement other than overseeing ### 8. The most efficient customer support chat app that is there **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel Z. | Product Marketing & Strategy Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about LiveHelpNow?** I love how the widget pops up automatically and invites the website visitor to chat with us and we also get notifications to start the chat. **What do you dislike about LiveHelpNow?** Maybe more options to customize how the bubble appears from the website. **What problems is LiveHelpNow solving and how is that benefiting you?** Easy to communicate with customers throught the live chat even outside business hours and the connection does not drop. ### 9. Ultimate and great chat support to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy A. | Product Marketing Manager, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about LiveHelpNow?** Integrated into our website in just few steps and it displays different interactive messages to website visitors based on their behavior. **What do you dislike about LiveHelpNow?** Sa far, I haven't found any shortcomings or options that could be improved. **What problems is LiveHelpNow solving and how is that benefiting you?** With this software I easily respond to each customer and have great customer service in my company. ### 10. Professional and Informative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about LiveHelpNow?** I love the personal touch provided by the support team. LHN has continued to evolve its products and these products have helped to revolutionize our business. **What do you dislike about LiveHelpNow?** The reporting could be more precise and more easily transferrable. **What problems is LiveHelpNow solving and how is that benefiting you?** It is providing an alternative way for customers to connect with us without having to call. The ChatBot has helped to create a consistent experience for our customer base. ### 11. LiveHelpNow is a great platform for reliably managing interactions with our customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LiveHelpNow?** LiveHelpNow is intuitive to use and easy to configure. Their support staff is responsive and helpful whenever we encounter questions or issues. Their billing model is reasonable and straight-forward. **What do you dislike about LiveHelpNow?** Some of the most recent updates to LiveHelpNow seem to have improved the aesthetic appearance at the expense of functionality. **What problems is LiveHelpNow solving and how is that benefiting you?** LiveHelpNow helps us to faciliate and track interactions with our customers across multiple channels and brands. ### 12. Professional Communication Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LiveHelpNow?** Kowledgeable support, multiple features to support fast and easy customer help, sales building, and performance measurement tools. **What do you dislike about LiveHelpNow?** Agent Workspace 2.1 drastically different and requires transistion time (which LHN has provided.) Would like to see more Admin Help tools. **What problems is LiveHelpNow solving and how is that benefiting you?** Instant access to help. ### 13. Great Chat Product & Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about LiveHelpNow?** We have been using LiveHelpNow for over 11 years. They have innovative online chat and support tools with your customer that is easy to integrate with your existing web sites. **What do you dislike about LiveHelpNow?** Pricing is based on per user and can be costly if you have many agents to monitor chats. **What problems is LiveHelpNow solving and how is that benefiting you?** Great way to integrate online chats with web visitors and customers. ### 14. LiveHelpNow **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about LiveHelpNow?** It was helping us to keep the clients' requests recorded. We were using the ticketing features and replying to the tickets daily. **What do you dislike about LiveHelpNow?** The frontend part was a bit confusing and distracting. We could not get good use of it. Also we were not aware of all the features we could use, a little training/advertising by the product team would be useful. We had the issue with the reopening tickets mostly. We were closing/solving the tickets, but the clients could open it back and they could also create a new one, too. I learned that we could put a limit for these, but it was too late. **What problems is LiveHelpNow solving and how is that benefiting you?** There were many useful features as I could check (but it was too late, we decided to move on with another helpdesk tool). We could reach all the records easily, I can say that. ### 15. Connecting with Clients via Social Media Channe;s **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel O. | CEO and Researcher Of Inclusive Accessible Tours, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about LiveHelpNow?** I like the fact that LiveHelp Now is a way to have an interactive Chat with my Clients, and it can highlight important aspects of the chat. When a client needs to change a reservation or cancel during COVID and the hold times are long Clients can initiate a chat and can easily interact with our Social Media team via Chat thus freeing up our phone lines for urgent matters. **What do you dislike about LiveHelpNow?** The queueing process infuriates Clients, and they may end the chat abruptly. If there is a technical difficulty, its hard to chat with the same agent. Also, the chat log sometimes gets lost in translation, and we have to go back into the Admin portal to research it via the date and time. **Recommendations to others considering LiveHelpNow:** I suggest that current and future users truly understand that they need a specialized Social Media team that interacts with the administration and management of the chat enttity. **What problems is LiveHelpNow solving and how is that benefiting you?** We are seeing less personal interactions online instead of calling in and speaking with a live agent. The benefits outweigh the disadvantages in the sense that Clients can avoid long hold times by starting the chat and waiting for an agent while tending to other matters that the Client may be dealing with. Another benefit is that we can spend more time with our phone agents to filter calls that require immediate attention such as a flight cancellation in 24 hours. ### 16. LiveHelpNow is the best chat program/company in the business. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim L. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about LiveHelpNow?** The customer service is outstanding. The product itself is beyond anything I would have ever thought of. **What do you dislike about LiveHelpNow?** There is nothing that I dislike about LivehelpNow. **What problems is LiveHelpNow solving and how is that benefiting you?** I was paying way too much for an impersonal chat system. Also LiveHelpNow allows me to customize my responses. ### 17. Our experience with Live Help **Rating:** 5.0/5.0 stars **Reviewed by:** Daryl S. | Customer Care Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** Live Help has been a great partner for our company. The additional services they offer in addition to a great chat have allowed us to move our chat in directions we had hoped to go to much faster. The ability to change languages and have SMS chat has been awesome. The support provided by the company is excellent and you can never ask a question they don't answer. We love the live help challange! **What do you dislike about LiveHelpNow?** I have not had any bad experience with Live Help **Recommendations to others considering LiveHelpNow:** If your looking for a robust chat that offers a lot of additional features not found anywhere else this is the chat for you. They are easy to work with and provide you with everything you need. **What problems is LiveHelpNow solving and how is that benefiting you?** We had another chat service before Live Help. When we went in search of a better partner, we found Live Help. We wanted to provide the channel for our customers because they were asking for it. It gave us a personal connection on our website. We did not have bi-lingual reps and the ability to translate was an excellent plus. Being able to add SMS was also a plus. The ease of use and the ability to customize has been great. ### 18. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Misty M. | ESS, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about LiveHelpNow?** The customer service I received was beautiful when working with LiveHelpNow. **What do you dislike about LiveHelpNow?** There wasn't anything that I particularly didn't like. I was pleased. **What problems is LiveHelpNow solving and how is that benefiting you?** It has helped customers keep in touch with many different companies for lots of specific things. ### 19. Easy to Use - Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about LiveHelpNow?** This is an easy to use tool for emails, chat and knowledge base. There is great support from the LiveHelp team with implementation and continued support as well. The canned responses are great and there is a robust reporting and analytic side as well. **What do you dislike about LiveHelpNow?** The text option for chat does not show what page the customer is on. **What problems is LiveHelpNow solving and how is that benefiting you?** We are solving email problems - we used to use a shared outlook inbox which caused issues with deletion and multiple people handling the same email conversation. ### 20. 4 State Trucks **Rating:** 5.0/5.0 stars **Reviewed by:** Robert A. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2021 **What do you like best about LiveHelpNow?** Incredible customer service support and training. **What do you dislike about LiveHelpNow?** There is nothing not to like, lots of useful functions in this service **Recommendations to others considering LiveHelpNow:** It is a great tool for touching customers who prefer a chat rather than a phone contact. With skilled operators, it becomes an awesome tool. **What problems is LiveHelpNow solving and how is that benefiting you?** It has helped our customers stay in touch with us regarding parts questions when the phone is not available. We also get very useful data that is accumulated ion the anylitics sections. ### 21. Best customer service of any industry **Rating:** 5.0/5.0 stars **Reviewed by:** Santi I. | IT Support Specialist (I-III), Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about LiveHelpNow?** The customer service is amazing. Very quick in resolving issues and very supportive. Great system with great support staff **What do you dislike about LiveHelpNow?** Unable to steal support staff. Staff are great and loyal **Recommendations to others considering LiveHelpNow:** Get it now, most affordable system out there **What problems is LiveHelpNow solving and how is that benefiting you?** They taught me how to create triggers and build a knowledge base ### 22. Brilliant software - a game changer online **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2021 **What do you like best about LiveHelpNow?** Software was really easy to install and customize for our call center team **What do you dislike about LiveHelpNow?** Nothing. It's exceptional. Great software, great interface, user friendly, and superb support. **Recommendations to others considering LiveHelpNow:** Don't think twice, this software does the trick and you will be up and running in minutes. **What problems is LiveHelpNow solving and how is that benefiting you?** LiveHelpNow connects us to website visitors seamlessly. It's been a gamechanger. Prospects and existing customers get the answers they need so fast, they don't have time to look elsewhere. We get a log of the interaction so we can follow up accurately. Brilliant! ### 23. Amazing Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2021 **What do you like best about LiveHelpNow?** Working with Oleg made all the difference in the world for myself and my team. He went above and beyond in ensuring all of our issues were handled immediatly. He took ownership, and I am so impressed with his follow up; he really cares that we are all working properly, I have never in all my years of working with a IT- Helpdesk person experienced such fantastic customer service; he represents LIVECHAT so well, you need 50 more of him for sure:) **What do you dislike about LiveHelpNow?** I hate to think he wouldn't be there the next time I reached out other than that nothing I would change **Recommendations to others considering LiveHelpNow:** n/a **What problems is LiveHelpNow solving and how is that benefiting you?** nothing ### 24. Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bob H. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2021 **What do you like best about LiveHelpNow?** Excellent support when needed. Tons of features, very granular control. **What do you dislike about LiveHelpNow?** We have nothing to dislike at this time. **What problems is LiveHelpNow solving and how is that benefiting you?** We support Live Chat on multiple websites. Top level corporate site and several brand level sites. Works very well. ### 25. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2021 **What do you like best about LiveHelpNow?** Jared Brown account services are amazing! **What do you dislike about LiveHelpNow?** User interface is alright. I love the simplity! I hope it remains simple yet becomes more attractive. **What problems is LiveHelpNow solving and how is that benefiting you?** Live help now allows client to connect via chat. ### 26. Live calls and chats all in one tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah P. | Senior Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2020 **What do you like best about LiveHelpNow?** Nothing pleases the business owner more than that his customers are happy and giving business. ZaZaChat is a customer support software that has increased my customer satisfaction. Whenever my clients have any kind of query I am always available to respond to them with the help of ZaZa's s live calls and chats. The customer is then always satisfied to buy things from my store and my business increases. it gives me HD experience of audio-video calling which is very useful for attending meetings remotely. **What do you dislike about LiveHelpNow?** I wonder why they don’t provide their services on other cross platforms this could be helpful in connecting through different devices. They could work more to the layout enhancement and simplification. **What problems is LiveHelpNow solving and how is that benefiting you?** Mobile chat feature is a great feature that enables me to stay connected with my customers even if I am not on my personal computer. I can easily respond to my client at the very instant they try to reach me. I have gained an immense amount of customer trust through this platform and this has increased my sales to a large extent I love it. ### 27. Interact with your client online and live **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra A. | Senior Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2020 **What do you like best about LiveHelpNow?** I owe ZaZaChat for the business’s strong customer relationship today and ZaZaChat is a perfect software platform that helped me to make my customer support service reliable and efficient. With just 19 dollars per operator for a month, I got outcomes that I could not have achieved alone. Quality of video and audio is best and its customer support service is very intuitive. **What do you dislike about LiveHelpNow?** I would appreciate it if they could just simplify the layout a little bit. The options are hard to go around with so much complexity. I wish that it could support all platforms thus increasing accessibility. **What problems is LiveHelpNow solving and how is that benefiting you?** Because of the live monitoring, ZaZaChat provided in the department of customer support, I was able to improve the quality of my relations to my client efficiently by making quick decisions that satisfied my customers. Instant chat is very helpful for keeping in touch with other colleagues and my experience with this tool is excellent. ### 28. “Make a call anywhere through cloud” **Rating:** 5.0/5.0 stars **Reviewed by:** Karen E. | Associate Director, Growth and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2020 **What do you like best about LiveHelpNow?** ZaZaChat serves to provide me a communication platform for our company's employee especially when they go outside the city or country in order to obtain business. This has proven to be a great way of communicating for my sales persons that are out on the road. Instant messaging and file sharing is one of best features I like most and it keep me connected with others from any device and from any location. **What do you dislike about LiveHelpNow?** A while ago some of my employees who were newly appointed complained about the difficulty in using the interface and other options. They find it difficult to download and install them and it would be great if this would also work for large enterprises, so need more further updates for serving large enterprises. **What problems is LiveHelpNow solving and how is that benefiting you?** This platform has helped me and other employees with the ability to communicate via messaging, one to one or through group. The file sharing is one more great advantage that provides ease with in my company to share documents and other information. Video meetings is just the right tool for meeting with remotely located employees and quality of video is high definition. ### 29. Make your customer support strong. **Rating:** 5.0/5.0 stars **Reviewed by:** Tina C. | Implementation Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2019 **What do you like best about LiveHelpNow?** ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers from the very initial level. This platform is not only helpful with my customers but also beneficial as a internal helpdesk. **What do you dislike about LiveHelpNow?** I would really like it to be supported on all the different platforms so it can be easily accessible to all of my support staff who can use them based on their comfort level of use. The layout needs to be a lot more simplified because it creates a lot of confusion regarding the appropriate options we want to find **What problems is LiveHelpNow solving and how is that benefiting you?** It was a great life saver when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes. ### 30. “Get live with your client” **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Technical Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2019 **What do you like best about LiveHelpNow?** Starting out my business on smaller level, I really needed it to get along well with the customer. ZaZaChat helped me with that but also providing me the perfect software to make the support response of my business strong. The best part was I had to make no serious investments. With just 19 dollars per operator in a month got outcomes I could not have achieved alone. **What do you dislike about LiveHelpNow?** I don’t like its clustered layout and the options are so congested that sometimes it’s hard to find what you are looking for. One thing that would be really helpful if this would work over other different cross platforms so that it can be accessed by any kind of device. **What problems is LiveHelpNow solving and how is that benefiting you?** I grew my business very efficiently because I made decisions quickly in response to the live monitoring ZaZaChat provided in context to my customers. Even though not always on the computer I was always able to respond my clients through mobile chat feature and this level of satisfaction drove more customers to my website. ### 31. Your way for live communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Josie M. | Product Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about LiveHelpNow?** ZaZaChat helped me with that but providing me the perfect software to make the support response of my business strong. Starting my business on a smaller level, I needed it to get along well with the customer and this did the perfect job for me. **What do you dislike about LiveHelpNow?** One thing that would be quite helpful is if this would work over other different cross platforms so that it can be accessed by any kind of device and at any place, you wish to be. The layout’s options are so congested that sometimes it is hard to find what you are looking for. **What problems is LiveHelpNow solving and how is that benefiting you?** Even though when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes. ### 32. Fundamental for my job **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about LiveHelpNow?** Its a very easily understandable chat tool with everything well organized in separate charts where you can dind how manu chats you are dealing with, settings info on the contact etc... **What do you dislike about LiveHelpNow?** *nothing at all but apparently I dont lnow why I sometimes cant see where the other person is tipyng it is probably a problem of my pc **Recommendations to others considering LiveHelpNow:** Go ahead when it comes down to help desk services because its pretty intuitive **What problems is LiveHelpNow solving and how is that benefiting you?** Contacting customers lively on chat And being capable of fixing their problems at once. I can deal with several chats too ### 33. ZAZA Intuative **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2020 **What do you like best about LiveHelpNow?** Overall layout, user friendly excellent tool **What do you dislike about LiveHelpNow?** Customer support not fantastic, although acceptable **What problems is LiveHelpNow solving and how is that benefiting you?** helpdesk ticket problems can be solved but not always as quick as I would like ### 34. Great experience but something missing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2019 **What do you like best about LiveHelpNow?** The application itself is brilliant, lots of features and great connectivity to get users engaged. **What do you dislike about LiveHelpNow?** There is one thing missing and that is the ability to operate cross platform. It is something I’d like to see in a future update **What problems is LiveHelpNow solving and how is that benefiting you?** None as of yet, functionality and accessibility is great ### 35. Easy collaboration tool for peers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about LiveHelpNow?** Very simple to get up and running and no learning curve needed. **What do you dislike about LiveHelpNow?** Support was slow to respond when adding new users. **Recommendations to others considering LiveHelpNow:** Definite add this or another live chat to your product today. **What problems is LiveHelpNow solving and how is that benefiting you?** Live chat integration ### 36. Live Help Now is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2019 **What do you like best about LiveHelpNow?** We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call. **What do you dislike about LiveHelpNow?** The only issue we have is that I can not respond to inquiries through my email and the chat system app isn't very easy to use. **Recommendations to others considering LiveHelpNow:** You should highly consider this product. They have great support and are easy to access. Their pricing is also great! **What problems is LiveHelpNow solving and how is that benefiting you?** We use this for chat sessions as well as inquiries and tickets. It helps some of our clients that don't want to call us, to use this service and get an answer from us easily. ### 37. Benefits of LiveHelpNow **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth H. | Customer service, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2018 **What do you like best about LiveHelpNow?** We love having the opportunity to chat with our customers as they surf our website. We are able to ask them if they have any questions about what they are currently viewing. This option for us has helped us cut in half the number of abandoned carts we once had. We love that you can see where your customer is chatting from, which helps with answering delivery questions etc. **What do you dislike about LiveHelpNow?** At times, it is difficult to attach pictures while chatting. It would be nice if the end user and chat host would be able to benefit from sending the pictures, especially when you are working with a designer for color purposes. **Recommendations to others considering LiveHelpNow:** Definitely give it a try. It will be worth it. Test the chat yourself too, so that you can see how it works on your website. You can set up canned responses which are nice. **What problems is LiveHelpNow solving and how is that benefiting you?** We are solving many problems on a daily basis with our customers. Directing them to our how to videos and to our many colors and styles of binding tapes. We have a sample page that many like to use. ### 38. Wonderful product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about LiveHelpNow?** Easy to navigate and simple to use. Great product! I would definitely recommend to other employers. Best live chat, email, knowledge management. **What do you dislike about LiveHelpNow?** I honestly don’t dislike nothing about the product it’s simple and fast love it easy to navigate **Recommendations to others considering LiveHelpNow:** It’s a wonderful product easy to navigate most definitely recommend to anyone in the Market for a product like this it’s wonderful for insight on customers as well **What problems is LiveHelpNow solving and how is that benefiting you?** Easy to talk to other co workers and conference with main employers and also higher management. Like the way it’s all organize and keeps everything on track ### 39. My experience with LiveHelpNow has been great. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about LiveHelpNow?** LiveHelpNow is easy to use without any issues. The notification sounds are helpful during busy tasks. They also offer plenty of customization options. **What do you dislike about LiveHelpNow?** I don’t have any dislikes with the software. I recommend LiveHelpNow. **What problems is LiveHelpNow solving and how is that benefiting you?** No problems at all ### 40. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly H. | Csr, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about LiveHelpNow?** Everything from the software to the easy to use instructions u don't have to Google or ask for help.everything u need is in front of u **What do you dislike about LiveHelpNow?** I don't have no dislikes about the product I think it's great useable easy fun n manageable **Recommendations to others considering LiveHelpNow:** Use it **What problems is LiveHelpNow solving and how is that benefiting you?** Customer satisfaction ### 41. Simple and Pratical **Rating:** 5.0/5.0 stars **Reviewed by:** Angela A. | International Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about LiveHelpNow?** LiveHelpNow makes online chatting simple and use friendly. Since we have been using livehelpnow we have had more people on chat than calls coming in. **What do you dislike about LiveHelpNow?** The one part of the software that I do not like is that there is no way to make a certain user with greater knowledge higher no the priority list for callers. It would be nice to have a way to have most of the calls to one person rather than having it run round robin. **Recommendations to others considering LiveHelpNow:** If you are considering something practical for online chats and knowledge base, LiveHelpNow is what you need. My company has been using this software now for years, and we love the ease of use, and the support behind it. **What problems is LiveHelpNow solving and how is that benefiting you?** We are cutting back on phone calls, and that helps free our lines up for people who have more in depth questions, and need more time spent on the line for support, rather than looking for a quick answer. ### 42. Chatting made simple...too simple **Rating:** 2.0/5.0 stars **Reviewed by:** Simon B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about LiveHelpNow?** Livehelp now is easy to use, and fast. You can put your own canned messages. **What do you dislike about LiveHelpNow?** Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the setting, so I would assume most people just stay on default and enjoy a horribly bad user interface. The canned messages function is great, in theory but terrible in fact; you have to go through a couple of selection screens to get to the right message that you wanna send automatically, which makes it seem like it would be faster to just type out the message. As a user, you can get access to a completely useless admin panel, which doesnt allow you to do anything. Why even bother with this? I know this interface is more likely to be helpful to the actual administrator rather than a user, but then why let a regular user have access to it? Lastly, the actual software that you can install on the computer is just a carbon copy of the website client, but with more bugs so technically just complete garbage. **Recommendations to others considering LiveHelpNow:** Honestly, im certain that there are so better softwares out there that will be more customizable and more attractive to use. **What problems is LiveHelpNow solving and how is that benefiting you?** We needed a chat software, and we got just that. ### 43. One of the best platforms for live chats **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about LiveHelpNow?** I like how easy it is to view who is on the site and the quick access that I have to knowledge and info about my company policies. **What do you dislike about LiveHelpNow?** I think that the overall feel is a little outdated. I think they should improve how everything looks, and make it more aesthetically pleasing. **What problems is LiveHelpNow solving and how is that benefiting you?** I have been able to provide customer support in a very effective way. I have seen my productively skyrocket as I can chat with multiple clients at once. ### 44. LiveHelpNow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about LiveHelpNow?** Awzome web traffic and visitors visualization, it has integration with salesforce, is very easy for clients to contact us **What do you dislike about LiveHelpNow?** I haven't find anything wrong with the application **Recommendations to others considering LiveHelpNow:** N/A **What problems is LiveHelpNow solving and how is that benefiting you?** Is being used for sales wnquiries and sales support ### 45. Help desk **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa H. | NCIC agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about LiveHelpNow?** I like that the person on the other end is readily available to take over my screen and walk me though the issue. **What do you dislike about LiveHelpNow?** I only dislike if I am not the next person in the queue **What problems is LiveHelpNow solving and how is that benefiting you?** It alleviates having to call tech support and waste time on the phone. Instead it allows me to continue with my work and get the help I need. ### 46. Great for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2019 **What do you like best about LiveHelpNow?** I like that you can see the clients information of where they are loggin in from along with their email. **What do you dislike about LiveHelpNow?** I think it is a great app, there is nothing I dislike about it. **Recommendations to others considering LiveHelpNow:** It will save you time because it is so easy to use. **What problems is LiveHelpNow solving and how is that benefiting you?** The app saves the customer a phone call and can get solved by a simple message. ### 47. it has nice chat features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2019 **What do you like best about LiveHelpNow?** loved this app and simplicity and it is pretty simple **What do you dislike about LiveHelpNow?** there is nothing to disclike so not much **Recommendations to others considering LiveHelpNow:** nothing much **What problems is LiveHelpNow solving and how is that benefiting you?** i m using it on day to day basis ### 48. Live help review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2019 **What do you like best about LiveHelpNow?** How quick and effective the whole service is, I really like it **What do you dislike about LiveHelpNow?** It takes too long to sign into the program. **Recommendations to others considering LiveHelpNow:** Definitely recommend this service it's quick and effective. **What problems is LiveHelpNow solving and how is that benefiting you?** Helping customers with questions or concerns with the product ### 49. Live Help Now **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about LiveHelpNow?** It is very user friendly, our customers appreciate this feature **What do you dislike about LiveHelpNow?** So far I have not found anything that I dislike **What problems is LiveHelpNow solving and how is that benefiting you?** Instant answers for customers, easy accesibilty ### 50. A Fantastic Product for Managing Customer Contact **Rating:** 5.0/5.0 stars **Reviewed by:** Marc V. | Firefighter, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2018 **What do you like best about LiveHelpNow?** LiveHelpNow offers our customer support staff all the tools they need to talk to our customers via eMail, Live Chat, or Call Requests. The ability to reach a customer wherever the may be trying to contact us is one of the best features. I love how we get data on what pages the customer is viewing to help direct our support, and the ability to tag and automate tickets and chats based on rules. One of my favorite features was the SMS text messaging chat ability, and now the Facebook integration. **What do you dislike about LiveHelpNow?** The only true problem I have with LiveHelpNow is that it is based on Internet Explorer, which is more a personal gripe than a defect of the system. The download of attachments is a little clunky, as is uploading attachments to a customer ticket. The mobile app is also lacking and crashes a lot. **Recommendations to others considering LiveHelpNow:** It is a great product that is forward thinking and evolving, and will continue to be a leader in the industry. **What problems is LiveHelpNow solving and how is that benefiting you?** We are able to reach our customers on every device, and everywhere they are. We no longer have to be tied to one device either, as we can run LiveHelp mobile, web or desktop. We are able to get customers answers faster than a phone call in some cases, and provide self help methods for repeat questions. We see more conversions because customers are able to connect with us and get help quickly. ## LiveHelpNow Discussions - [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for) - [View LiveHelpNow pricing details and edition comparison](https://www.g2.com/products/livehelpnow/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+23%3A54%3A06+-0500&secure%5Bsession_id%5D=15354234-bb85-40de-9f10-7530607e4d5c&secure%5Btoken%5D=385a8a515cc64576127026eaa16e81bdef050564df3eb408ba7f99a5d14640ab&format=llm_user) ## LiveHelpNow Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top LiveHelpNow Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (784 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,702 reviews)