I find livepro Knowledge Management incredibly user-friendly, providing a unified experience by embedding directly into Genesys Cloud. As a system administrator, it's easy to setup and manage. The support team is really collaborative and committed to supporting us as a partner, and they were helpful during the setup process. Overall, I highly value this combination of features and support. Review collected by and hosted on G2.com.
I think it would work better if we can integrate it into Genesys KM so we can also use Genesys AI functions that leverage KM. Review collected by and hosted on G2.com.


