livepro Knowledge Management Pricing Overview

I find Livepro Knowledge Management incredibly valuable for our large superannuation company, as it provides a single point of access and management for all our knowledge content, allowing us to govern and report effectively. The system is easy to use and easy to manage, offering fantastic reporting insights that are crucial for our heavily regulated environment. I particularly appreciate the team's amazing and responsive customer service, with Chris Duncan standing out as a fantastic business manager who delivers exceptional service. The consistent improvements and updates to the system, such as the introduction of AI Search, have been pivotal, enabling us to locate accurate knowledge articles more quickly in our vast system. This dynamic capability is crucial for adapting to constantly changing content needs. The ease of the system's use, despite the comprehensive setup required in gathering data and establishing proper governance, adds significant value to our operations. Review collected by and hosted on G2.com.

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One of the biggest advantages of Livepro is how simple it is to search. Our customer service team can easily find the information they’re looking for without having to dig through long documents or multiple systems. This helps them give clear and consistent answers across all channels, whether they’re speaking to customers over the phone, replying to emails, or using live chat. We are particularly excited to roll out the new AI features to our CSO’s in the near future, to make answering customer queries even easier! Review collected by and hosted on G2.com.

We have no downsides of using LivePro to report. Review collected by and hosted on G2.com.