KO is a robust and user-friendly knowledge management tool. My first time using it, I had a week to create 2 knowledgebases in a tool I had never used. I was able to accomplish this because the editor KO uses is similar to other tools I've used (SharePoint Designer, MS Suite, etc.). The ease of integrating KO into our company was really smooth, and it has been easy for new authors to pick up. We've been using KO for over 9 years, and the added features, functionality, and now AI components have been very useful. KO's previous search options were great, but they've now integrated an AI Chatbot that we've implemented on 2 of our KBases. Plus, their help portal has a vast amount of helpful content. I use KO every day and LOVE it! If I can't figure out how to do something, and searching their help portal or the internet doesn't help me, I know I can ALWAYS contact KO and their support teams ALWAYS reply & help me find a solution. I really cannot say enough wonderful & positive things about the KnowledgeOwl tool and its staff. I HIGHLY recommend it to everyone looking for a KM solution.

It strikes the perfect balance between functionality and simplicity — robust enough to support complex documentation needs, yet intuitive enough that our team can manage it without constant technical support.

I really like how easy KnowledgeOwl is to use and how intuitive the UI is. The constant release of new features like the AI chatbot keeps things exciting. The support is fantastic and truly second to none—they're amazing anytime we reach out. The platform is solid, stable, and reliable, and it's reassuring knowing the excellent documentation is available to help us make full use of its features. Setting up extra knowledge bases has been very easy and straightforward as well.