Support is the real standout for me. It’s prompt, friendly, thorough, and genuinely human, and KnowledgeOwl has felt more like a partner than just a vendor. During onboarding, they scheduled review calls, answered every question we had, and were upfront and clear about what the product can and can’t do. They also continue to add features that are actually useful, like the AI PDF importer, which has already saved us time while migrating our existing documentation.

I love how innovative KnowledgeOwl is, how supportive they are all of the time, and their judicial and appropriate use of AI. Most of all, I love their passion for helping. They’re wonderful to work with, always willing to answer questions, and they take feedback and bring it into upcoming releases. Their team is passionate about the product and offers webinars and other ways to learn it better and use its features. The analytics let me see how my articles are doing, including whether they’re being read or redirected. I can customize pages for the experience in my app, and a third-party AI tool lets me write code and make those changes easily as a non-engineer, without waiting for a development cycle. The search is phenomenal, and I like the glossary and all the tools that make KnowledgeOwl easy and fun to use. I wasn’t there for the original setup, but setting up an additional internal knowledge base was really easy, and our engineers liked the easy integration. Reader groups make it easy to segment readers so they only see articles relevant to them. The support makes a big difference: when we have questions or something doesn’t work, they’re quick to jump on a call and help us work through it. KnowledgeOwl is easy yet powerful, and I can go deeper and use more of it when I need to.

I love how helpful the Support team is at all times. The tool is user-friendly and easy to navigate as well.