livepro Knowledge Management Reviews & Product Details

My favorite post-launch aspect is livepro's ability to reduce chaos and noise in the contact center almost immediately. It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped.

Feedback included phrases such as:

"This is the first time I've been able to search and find what I needed in real-time!"

"Thank you for a tool that we actually use throughout our shift each day!" Review collected by and hosted on G2.com.

From an administrator's perspective, there is nothing I dislike about livepro because it solves some of the most significant pain points our organization faced. The ability of livepro to integrate seamlessly with our telephony platform and other software systems fills in the gaps we didn't know we had until launching! The guidance, support, and training we continue to receive from livepro helps set us up for ongoing success. Review collected by and hosted on G2.com.

I like that Livepro Knowledge Management offers an easy quick search to find what I'm looking for on the fly. We manage a power dialer seven days a week, with some agents making 4-500 dials a day, and this software has eliminated the need for chat room questions and relying on leadership for answers to numerous daily issues. The time management provided by this software helps us produce more appointments because of how quickly questions can be answered. It's a phenomenal software and a game changer. It really helps both agents and management focus more on producing sales revenue because they aren't distracted looking for answers. It has helped get our entire Contact Center on the same page without doubting the answers we get in Livepro. Review collected by and hosted on G2.com.

I have not found anything that I do not like about Livepro Review collected by and hosted on G2.com.

I find livepro Knowledge Management extremely helpful for onboarding new staff as it makes the process very easy. It serves as a great single source of truth, especially in environments where information changes daily. I really appreciate the Announcements feature, which helps us quickly deliver time-sensitive information to the team. The side pop-ups effectively draw immediate attention to these announcements. Setting up livepro was extremely easy, thanks to the amazing support and training from the Livepro team. We also have it integrated with our Call Centre system, Genesys Cloud, which enhances its utility. Review collected by and hosted on G2.com.

At this time there is nothing that I do not like about Livepro Review collected by and hosted on G2.com.

The Support & Account staff are next to none. They are so incredible helpful and easy to liaise with - I feel this is so rare when working with third party vendors.

They take on suggestions and make you feel like your voice matters when it comes to the product they are providing. Review collected by and hosted on G2.com.

The Search function could be improved however they are actively working on this so im excited to see that launch. Review collected by and hosted on G2.com.

I find Livepro Knowledge Management incredibly valuable for our large superannuation company, as it provides a single point of access and management for all our knowledge content, allowing us to govern and report effectively. The system is easy to use and easy to manage, offering fantastic reporting insights that are crucial for our heavily regulated environment. I particularly appreciate the team's amazing and responsive customer service, with Chris Duncan standing out as a fantastic business manager who delivers exceptional service. The consistent improvements and updates to the system, such as the introduction of AI Search, have been pivotal, enabling us to locate accurate knowledge articles more quickly in our vast system. This dynamic capability is crucial for adapting to constantly changing content needs. The ease of the system's use, despite the comprehensive setup required in gathering data and establishing proper governance, adds significant value to our operations. Review collected by and hosted on G2.com.

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Livepro is the Swiss army knife of Knowledge Management Systems, packed with useful features and functions for both users and authors / administrators alike whilst still being easy and intuitive to use.

Having the ability to maintain single knowledge topic articles which can be surfaced and made available for both internal and external consumption is a massive time saver for us.

Content searching is straight forward, backed up with the ability to navigate via category / subcategory and the new AI search hits it out of the park providing the answer or process steps instantly.

Their support and development teams are amazing and always provide prompt service for any questions or issues, of which are almost non-existent.

Ever report or data insight you can think of is available at a push of a button whilst also being fully configurable via team or timeframe.

I have been using and administrating Livepro now for 4 years and would heartedly recommend it for anyone in need of a new or replacement KMS. Review collected by and hosted on G2.com.

Very little, and the team are always open to new function / feature ideas unlike many other systems. Review collected by and hosted on G2.com.

Livepro is very user friendly for both the Author and the general User. The use of templates make content consistent and clear. There are so many features that make Livepro standout - Open Access, Integration to Microsoft Teams and Genesys and Agent Assist. The Livepro Support Team provide outstanding assistance in a very short timeframe, and improvement ideas are always welcomed from Clients. Initial Training was easy to follow, and implementation was streamline. The Help Site is a great resource and Livepro Communities is a great online networking platform to engage with other Clients for advice and best practices. Review collected by and hosted on G2.com.

There is no current review process for Rockets - this would be a great feature to implement. Formatting in content is sometimes tricky (spacing / table alignment etc), but the Support Team are always on hand to provide assistance. Searching for our team is sometimes challenging due to how the system weights its results (ie search words / Page Names etc) - Livepro are relooking at their weighting system for searching so improvements should be seen Review collected by and hosted on G2.com.

I have been using livepro Knowledge Management for almost four years now, and its features have greatly facilitated my work processes. I found the system to be easy and efficient for onboarding, as it consolidates all necessary processes in one place, making learning and adapting to new roles straightforward. The setup was a breeze thanks to livepro's user-friendly interface and the excellent support team who responded promptly to questions. Their hosted sessions with other businesses were incredibly beneficial for sharing tips and tricks. The AI-driven features are particularly impressive, as they help knowledge owners by identifying duplicates and automatically creating source documents, saving significant time and effort. Copying and pasting images have been a lifesaver, and the ability to create and edit templates with ease makes the process of creating knowledge items efficient and simple. The overall user experience in livepro is streamlined; everything from creating, sharing, editing knowledge items, to granting user access is designed to be simple and intuitive. This simplicity and efficiency in task management is something I would consider highly valuable, making me inclined to purchase it again. I highly recommend livepro Knowledge Management with a rating of 10 out of 10. Review collected by and hosted on G2.com.

I wish livepro Knowledge Management had an automatic save feature while creating a knowledge item. It would be convenient to have a function that converts text from uppercase to lowercase, helping to streamline document formatting. Review collected by and hosted on G2.com.

Livepro is simple it is to create and store knowledge in multiple ways to suit any user. We used the lightspeed upload option which saved so much time on our integration.

Brooke, Ollie and the support team are an absolute asset to Livepro. Their training, weekly check ins and overall enthusiasm, for not only their product but ours as well, were a huge reason for our successful launch.

The knowledge based system has allowed freedom and flexibility for us to tailor the way knowledge looks to suit our users, and the feedback has been nothing but positive. The AI generative search feature has cut our search time down from sometimes over 10 mins to under 30 seconds.

The Livepro system will make a huge difference with our training process which should improve productivity with onboarding new users. Review collected by and hosted on G2.com.

There are some minor restrictions with what we personally would have liked to have, however the support team was amazing with creating new and inventive work arounds, as well as submitted feedback for possible future releases. Review collected by and hosted on G2.com.

I appreciat the ability to build our teams library with members doing the work daily

This has been intergrated to our phone system allowing agents to have all their information in the same place they are doing their work Review collected by and hosted on G2.com.

I currentlty have not found a true disklike about the software Review collected by and hosted on G2.com.