Knowmax Reviews & Product Details

What I like best about Knowmax is its brilliantly intuitive DT structure. It simplifies complex processes into easy, clickable steps making learning faster and support delivery more precise. This powerful tool empowers our agents to resolve queries with confidence and consistency, significantly reducing critical errors and enhancing seller satisfaction.

Proudly, I can say that Knowmax has become a true game changer for our Flipkart Seller Support team, enabling us to deliver exceptional service with speed and accuracy.A big thank you to the Knowmax team for making our agents life easy with this impactful solution! Review collected by and hosted on G2.com.

That it’s sooooooo good,....

Our agents can’t pretend to be confused and buy more time on tickets anymore! 😅

Honestly it’s like having a brain with clickable shortcuts,makes life too easy sometimes! Review collected by and hosted on G2.com.

I have been using this knowledge base tool for quite some time, and the best things about the system is that its friendly use for champions and for admin simple steps to create contect

not to mention its amazing new features that comes with the upgraded version Review collected by and hosted on G2.com.

the only downside is that due to our own security, we cant use AI features Review collected by and hosted on G2.com.

We've been using Knowmax in our contact center for almost two years. It's a simple, easy-to-use platform that does the job when it comes to managing knowledge. The search works well, and features like broadcasts, notifications, and built-in quizzes are helpful for keeping our team informed and engaged. Review collected by and hosted on G2.com.

It’s not the most flexible tool. Customization options are limited, and the admin workflow—especially for content creation and publishing—could definitely be smoother. The dashboards also leave a bit to be desired when it comes to tracking usage and performance. Review collected by and hosted on G2.com.

The interface is user-friendly, and it fits well across different business units. Helped us drastically reduce average handling time (AHT) and improved first-call resolution (FCR) due to the easy article navigation. Review collected by and hosted on G2.com.

The product has met our expectations in all key areas. Review collected by and hosted on G2.com.

The platform is super easy to use — very clean layout and the AI search works quite well. Our team can quickly find whatever is needed, and the decision trees and visual guides are a big help while talking to customers. Review collected by and hosted on G2.com.

Nothing major, but the reports could have a few more options to customize as per our use case. Also, when there's too much data, it slows down a bit here and there. Review collected by and hosted on G2.com.

It makes very easy to find the right information and share with customers. Decision trees guide agents step-by-step, so there’s less confusion, even with tricky queries. learning tools in Knowmax to train people faster, which has saved us a lot of time. Review collected by and hosted on G2.com.

It takes a little time to get used to at first.But the support team help with it. Review collected by and hosted on G2.com.

I like how simple it is to use and find what I need. The step-by-step guides and visuals make it super easy to understand and follow. Review collected by and hosted on G2.com.

The reporting feature is okay, but I wish it offered more customization options. Review collected by and hosted on G2.com.

Variety of features for our different needs, making the knowledge management super effective& user friendly for consumption like Ticklers, Broadcast, DT, Articles, Quizzes, FAQs , Picture guides etc. Review collected by and hosted on G2.com.

Certain improvisations are very much required. KM Team is already working towards it.

Audit logs, User Mgmnt, Restoration to older versions, b& efficient search esp. when it comes to DTs, bigger screen for extension users + broadcast etc. option for

Interlinking of 2 DTs, bigger final step, font options, user-wise reporting etc.

Article can have sections & minimize, maximize options etc., for a cleaner look. Bulk updation of User records & bulk creation of quizzes.

This improvisations will help in better adoption & consumption of the tool. Review collected by and hosted on G2.com.

The interface is possibly the most user-friendly of all online document creation/maintenance systems I've ever used. The editor is excellent in keeping pages consistently designed, even though they are going through a transition where they don't yet have feature parity with their older editor. Review collected by and hosted on G2.com.

A few add-ons are not available for the cloud version yet, so some users might be dissatisfied based on what features they need. While their own documentation on their own software is generally quite good, some of their API documentation could use some attention. Review collected by and hosted on G2.com.

It was a wonderful experience while using and curating content with different types of methods used to share information. Best experience is using the search option to find any content and with relative filters. Review collected by and hosted on G2.com.

Rating option needed to be more automated Review collected by and hosted on G2.com.