Knowmax Reviews & Product Details

I really like Knowmax's interactive decision trees. They are like a GPS for our entire seller support system. In the complex environment we work with, these decision trees help to handle Flipkart seller queries much better. It guides the agents step by step, asking the right questions at the right time, leading to definitive, error-free resolutions. It gives me 100% confidence, and I can say with confidence that Knowmax works well across every challenging scenario. Additionally, I would definitely rate it as a 10 out of 10 and recommend it to others because it's very user-friendly. There are no hassles, and it is easy for anyone to access, allowing them to reach the resolution page without issues. Review collected by and hosted on G2.com.

I feel the search logic could be improved. It would be helpful to have a feature allowing for voice input, considering we use headsets. Typing can be a hassle, so implementing voice messages could benefit our agents. Review collected by and hosted on G2.com.

I like that Knowmax is easy to use, allowing me to access and share knowledge efficiently all in one place. The robust search functionality is great because it makes finding information quick and straightforward. I also appreciate Knowmax's user-friendly interface, which enhances usability and ensures even new users can navigate easily. It's really helpful that I can categorize things, as these features contribute to a more efficient workflow and positive user experience. The platform also facilitates collaboration, as it allows users to contribute and update contents easily, and ensures all agents have access to the same up-to-date information, which improves service quality. Review collected by and hosted on G2.com.

enhancing the arabic interface only Review collected by and hosted on G2.com.

What I like best about Knowmax is that it centralizes information in one place, making it easier to access guides, FAQs, and standard processes when needed. It helps reduce back-and-forth and supports faster issue resolution, especially for common or repeat concerns. Review collected by and hosted on G2.com.

While Knowmax is helpful overall, improving content organization, search accuracy, and regular updates would make it more efficient to use. Review collected by and hosted on G2.com.

I had an excellent experience using the Knowmax. The interface is intuitive, the workflows are clearly structured, and the platform makes it incredibly easy to visualize decision paths and outcomes. Review collected by and hosted on G2.com.

There isn’t much to dislike about the product Review collected by and hosted on G2.com.

I like how easy it is to access the content, and how simple the platform is to use overall. Review collected by and hosted on G2.com.

We’ve uploaded a lot of content to Knowmax, and it’s started to create confusion. We’re now working on cleaning it up and organizing it better. Review collected by and hosted on G2.com.

Easy access to knowledge through a centralized knowledge base. The information is quick to find and reliable, with well-organized content that makes knowledge retrieval fast and straightforward. Review collected by and hosted on G2.com.

Arabic language quality needs improvement. The admin interface is slightly complex and could be easier to navigate. Review collected by and hosted on G2.com.

Automation capabilities and structured way to manage logs Review collected by and hosted on G2.com.

Creating workflows, it is quite a cumbersome task Review collected by and hosted on G2.com.

I have been using this knowledge base tool for quite some time, and the best things about the system is that its friendly use for champions and for admin simple steps to create contect

not to mention its amazing new features that comes with the upgraded version Review collected by and hosted on G2.com.

the only downside is that due to our own security, we cant use AI features Review collected by and hosted on G2.com.

We've been using Knowmax in our contact center for almost two years. It's a simple, easy-to-use platform that does the job when it comes to managing knowledge. The search works well, and features like broadcasts, notifications, and built-in quizzes are helpful for keeping our team informed and engaged. Review collected by and hosted on G2.com.

It’s not the most flexible tool. Customization options are limited, and the admin workflow—especially for content creation and publishing—could definitely be smoother. The dashboards also leave a bit to be desired when it comes to tracking usage and performance. Review collected by and hosted on G2.com.

The interface is user-friendly, and it fits well across different business units. Helped us drastically reduce average handling time (AHT) and improved first-call resolution (FCR) due to the easy article navigation. Review collected by and hosted on G2.com.

The product has met our expectations in all key areas. Review collected by and hosted on G2.com.