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Helpshift

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381 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.3
Serving customers since
2011
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Star Rating

212
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2

Helpshift Reviews

Review Filters
Profile Name
Star Rating
212
131
30
6
2
Verified User in Computer Games
UC
Verified User in Computer Games
08/02/2025
Validated Reviewer
Review source: Organic

Reliable support platform for streamlining operational workflows

As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging enables faster resolution times and improves the customer experience while keeping agents organized
Nico C.
NC
Nico C.
01/20/2025
Validated Reviewer
Verified Current User
Review source: Organic

Helpshift Review

Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks especially when following with customers and also answering their queries.
Emre Y.
EY
Emre Y.
10/29/2023
Validated Reviewer
Verified Current User
Review source: Organic

Best support ticket sdk

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.

About

Contact

HQ Location:
San Francisco, CA

Social

@helpshift

What is Helpshift?

Helpshift is a customer service platform designed for delivering personalized support through mobile and digital channels. It specializes in in-app customer service, offering features such as AI-driven support, automation, and conversational messaging to improve user experience and reduce resolution times. Helpshift's platform integrates seamlessly with mobile apps and games, allowing companies to provide efficient, real-time support, and user engagement. With its focus on modern digital customer service solutions, Helpshift serves a wide range of industries, including gaming, commerce, and financial services.

Details

Year Founded
2011