Introducing G2.ai, the future of software buying.Try now
livepro
111 reviews
- 1 profiles
- 4 categories
Average star rating
4.9
Serving customers since
2001
livepro Reviews
FJ
Frances Lea J.
Fast, Accurate AI-Driven Search That Delivers
Fast and accurate search using AI-driven search engine. A user-friendly and easy-to-navigate guided flow called Rocket. It also helps frontline agents to reduce the time spent when handling customers. It can also track the document with the highest usage.
JL
John Carlo L.
Seamless Integration with User-Friendly Setup
I find livepro Knowledge Management incredibly user-friendly, providing a unified experience by embedding directly into Genesys Cloud. As a system administrator, it's easy to setup and manage. The support team is really collaborative and committed to supporting us as a partner, and they were helpful during the setup process. Overall, I highly value this combination of features and support.
AG
Verified User in Government Administration
A dependable solution that makes Customer Service enagagement easier and more efficient
One of the biggest advantages of Livepro is how simple it is to search. Our customer service team can easily find the information they’re looking for without having to dig through long documents or multiple systems. This helps them give clear and consistent answers across all channels, whether they’re speaking to customers over the phone, replying to emails, or using live chat. We are particularly excited to roll out the new AI features to our CSO’s in the near future, to make answering customer queries even easier!
About
What is livepro?
livepro is a provider of knowledge management solutions designed to enhance customer service experiences. Their platform equips customer service teams with tools to efficiently access, manage, and share information, thereby improving response times and service quality. livepro's software is tailored to help businesses deliver consistent and accurate information through various customer touchpoints. The solutions cater to a wide range of industries, focusing on streamlining information flow to empower front-line staff.
Details
Year Founded
2001
Website
livepro.comHunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
