KnowledgeOwl Reviews & Product Details

It has a fairly simple and easy-to-use interface that helps us to solve in an easy, fast and practical way a wide variety of existing problems in my company, especially those that involve information management, the customer service team is quite fast and responsive when answering any request or question that arises during the use of this application, its performance is quite good and efficient when using it, which guarantees a fairly fluid use and without major inconveniences that affect its functionality, the The fact that they are constantly updating the platform is of great help to always keep the entire system updated and that there are no problems due to the age of the software. Review collected by and hosted on G2.com.

My main complaint is that it detects a failure in the security and integrity of the data, since the system allows the simultaneous editing of two files by two different individuals, which should not be possible, since it can be seen affected the integrity of the document Review collected by and hosted on G2.com.

That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support Review collected by and hosted on G2.com.

Nothing so far. We are in the process of setting up or site and testing, So far, nothing has been an issue and where we needed support, it was easy to schedule and spot on. Review collected by and hosted on G2.com.

I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service that actually wants to help you in a quick and efficient manner. We get great feed back from our employees on the ease to use and search. It is hard to even think about going back to the old way of doing business after being spoiled with this program. And again, the support side is always there, ready to jump in and fix what needs to be done, no questions asked. Review collected by and hosted on G2.com.

It is hard to find anything to dislike with this program. About the only thing is for some of the things that need done, it is helpful to know HTML coding, but with the support this company has, they do it faster than I ever could, saving us time and money. Review collected by and hosted on G2.com.

I like to work on it, it’s very good design Review collected by and hosted on G2.com.

I don’t dislike anything particularly good team Review collected by and hosted on G2.com.

KnowledgeOwl is very easy to use - especially if you've worked with any blogging software - and the support services are fabulous. You can schedule support calls online for the amount of time you need and the team responds to emails, too. We can't sing their praises more! They're definitely a 10+. Review collected by and hosted on G2.com.

Sorry - but nothing to dislike about here. Review collected by and hosted on G2.com.

We tested a few different pieces of software for our company intranet (after being forced to move away from the outdated Google Classic Sites) and chose Knowledge Owl because the UI was simple, clean, and easy to navigate. It gave us enough latitude to shape the way we wanted to present information to our employees while also providing enough structure to maintain a professional, organized site. Review collected by and hosted on G2.com.

As the "subject matter expert," I needed to be the one to create our site, but I have zero experience with HTML coding. That being said, I can't say enough how incredible the support team (esp. Marybeth!) has been. They are extremely responsive and excellent teachers to the extent that even someone like me with no coding experience has been able to create exactly what I want with relative ease. Good customer support is a dying art, so Knowledge Owl has really exceeded expectations in this area! Review collected by and hosted on G2.com.

- Superlative customer service: I am a difficult-to-please customer, however the KnowledgeOwl team is consistently able to meet if not exceed my expectations every time.

- There is virtually no limit to what you can do with this app, as far as knowledge management and customer self service. Moreover, the app is easy to use, thus it will reduce your time spent on tweaking the settings and increase your time spent on writing. But if you like to play around with code, you can customize your KB to no end, from CSS to API calls.

- Totally unbeatable value.

Basically, if you are not using KnowledgeOwl for your knowledge management and customer self service, it is either because you do not know about it yet, or because your company is stuck with something else.

Long life to Marybeth and Pete!!! Review collected by and hosted on G2.com.

Nothing really, since when I find something that needs fixing, they will take care of it in a snap. Review collected by and hosted on G2.com.

Ease of navigation, customization, creation of sub categories and articles is very simple Review collected by and hosted on G2.com.

Public facing training articles are not very present Review collected by and hosted on G2.com.

Simple web base interface that's easy to use by anyone in the company.

Great features that really help you manage the life cycle of your knowledge articles.

Any questions or problem you have, just contact the support team and they are always there to help !

We really enjoy our experience :) Review collected by and hosted on G2.com.

Maybe more language interface (French for example) Review collected by and hosted on G2.com.

I love that Knowledge Owl has such an amazing WYSIWYG experience (or HTML dump), you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The Support is so amazing as well, the team really knows their stuff and is so helpful and prompt! Oh! The roles you can set are fantastic as well, because they make it so you can have lots of different types of users -- read only users (public) vs editors and writers! Review collected by and hosted on G2.com.

I would love a few more API capabilities. Review collected by and hosted on G2.com.

The tool is super easy for our users. Each and every time that I have had a roadblock - KO has been there with different solutions - sometimes going above what i was even thinking possible. I like that KO gives you access to style the KB to your liking - access to all parts header/css/login screen etc. Review collected by and hosted on G2.com.

nothing really. If i need something then i ask KO and their response and support is unmatched. Review collected by and hosted on G2.com.

We originally went with Knowledge Owl because it was light-weight and did not enforce a ticketing and chat customer support as part of the package--as we use someone else's platform for these purposes. We were mainly interested in a Wordpress-y type knowledge base that would allow us to point customers and not worry about constructing a complex file structure for a knowledge base.

The software's design is pretty customizable so you can have your own branding at no extra cost. There's strong typographical and design decisions that make complex workflows easily readable by customers. Review collected by and hosted on G2.com.

The design themes and interface aren't hugely modern and don't feel terribly resilient sometimes. There have been some security concerns as well: for a while, if you googled "knowledge owl login", Google would provide you with a link that looked like Knowledge Owl and would accept your credentials, but it would not be pointing at knowledgeowl's domain (as far as I could see). Occasionally the UI on the administrator end was not quite as intuitive, but on the whole things were discoverable. Review collected by and hosted on G2.com.

For anyone who has used KnowledgeOwl one of the first things you will notice is it just works. The setup and usage are super intuitive and I have never once needed to ask for help in how to set something up or use the application. - Well done!

You have granular control over access to your knowledge based to make this either internal or public facing and can even have as our organization does sections for each team.

Styling your KB is easy as 1.2.3 and you don't need to know any coding to get up and running but have absolute control to add your own custom HTML, CSS and Javascript! In addition you can include tracking codes and other tools that might be useful to solve your problems. Review collected by and hosted on G2.com.

If you follow these guys on twitter you will see way too many cute owl photos. This can be immersing and you may loose hours of productivity gawking at how cute they are. :D Review collected by and hosted on G2.com.

Foldering/navigation, versioning, ability to restrict access by IP or password, ease of use of the editor, ability to customize look/feel of the knowledge base using the robust bult-in style editor as well as custom CSS (this is a big one for me). Review collected by and hosted on G2.com.

I honestly can't think of anything! I've never run into any issues that couldn't be easily solved by contacting support or searching their documentation. Review collected by and hosted on G2.com.

Everything, basically. The product itself is easy, straightforward, and intuitive, and good new features and functionality are always being added. But above all, I love the staff and support. I feel like Marybeth is practically part of my own team at times--she always gets back to me quickly and offers a variety of solutions to a problem, and the team at KO has been great handling some custom requests or fast-tracking things we desperately needed. Review collected by and hosted on G2.com.

Honestly there's nothing to dislike here, though I cannot wait for the new editor to be out of beta and permanently live! Review collected by and hosted on G2.com.

I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use multiple instances of Knowledge Owl and while the content may change, the overall user experience remains the same. Review collected by and hosted on G2.com.

There isn't anything about Knowledge Owl that I dislike. Review collected by and hosted on G2.com.

I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY love their new owl too. His name is Linus and he's adorable. Everyone needs a Linus. Review collected by and hosted on G2.com.

I don't have a negative thing to say about this company. They're epic. I've spent so much time in KO and am always so pleased. Review collected by and hosted on G2.com.

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any questions, our rep is always quick to respond and patient with me.

The product itself is extremely easy to use, but offers a lot of nifty features and they're always introducing new ones. Review collected by and hosted on G2.com.

There's not much I dislike so far. KnowledgeOwl is still growing, so they might not have all the features you're looking for in a similar product, but they'll get there, especially if you specifically request certain enhancements. Review collected by and hosted on G2.com.

KnowledgeOwl is very easy to use for technical and non-technical personnel, very flexible (branding/ theming) and, overall, very fast.

I have reviewed comparable solutions, but KnowledgeOwl was perfect fit for a small technology company like ours.

Finally, the support we received has been awesome. Review collected by and hosted on G2.com.

KnowledgeOwl does not support multi-languages directly, There is a way for developer to check for browser language setting. Although, this is doable, it makes the page very hard to maintain, and having a regular translator working with knowledgeOwl is far fetched.

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The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize the CSS of my site, and they are always there when I have a question. Back-end layout is easy to use. User-facing content looks fantastic, and my users are very happy with how my knowledge base looks. Review collected by and hosted on G2.com.

Would like more CSS control over individual pages. Review collected by and hosted on G2.com.

Efficient Content Management, ability to customise the UI and to use the API to integrate with our service desk. I also find that the product team are continuing to develop the product and their response to customer's needs is extremely agile. Review collected by and hosted on G2.com.

There's room to improve the reporting and ability to share content across multiple KBs. Review collected by and hosted on G2.com.

Easy user interface that allows for quick and efficient use of the product. Their user support was also very helpful. Searching for an article is always great. I like the setup of the product. It's really a create user interfact. Review collected by and hosted on G2.com.

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all. Review collected by and hosted on G2.com.

There are many good features about this tool... from an admin perspective, I like the drag and drop Table of Contents, how easy it is to create an article; and, how quick it is to update it. Working in the cloud is the BEST! Review collected by and hosted on G2.com.

There really isn't anything I dislike. This tool is so easy to use. Review collected by and hosted on G2.com.

I liked how easy it was to store things into Knowledge owl as well as the ease of use for new employees to access the information. The interface is extremely user friendly and easy to navigate. Review collected by and hosted on G2.com.

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that everyone could access what was needed. Review collected by and hosted on G2.com.