- Superlative customer service: I am a difficult-to-please customer, however the KnowledgeOwl team is consistently able to meet if not exceed my expectations every time.
- There is virtually no limit to what you can do with this app, as far as knowledge management and customer self service. Moreover, the app is easy to use, thus it will reduce your time spent on tweaking the settings and increase your time spent on writing. But if you like to play around with code, you can customize your KB to no end, from CSS to API calls.
- Totally unbeatable value.
Basically, if you are not using KnowledgeOwl for your knowledge management and customer self service, it is either because you do not know about it yet, or because your company is stuck with something else.
Long life to Marybeth and Pete!!!
Nothing really, since when I find something that needs fixing, they will take care of it in a snap.
External KB: Ticket deflection, customer self service
Internal KB: Info and knowledge management