KnowledgeOwl Reviews & Product Details

I love that KnowledgeOwl offers an easily maintained help system without needing help from engineers to maintain. It's great how you can customize it or use it out of the box, making it very easy to use. I also appreciate that it integrates with our product authentication, so our users don't need a separate login to use our help system. The initial setup was very intuitive. Review collected by and hosted on G2.com.

The reporting isn't as flexible as we would like. I would like more information about the users that are using our help system and how they are using it. Making it more comprehensive and flexible - be able to select certain time frames, see which users are using which articles, etc. Direct integration with our support system would be very helpful as well. Review collected by and hosted on G2.com.

KO is a robust and user-friendly knowledge management tool. My first time using it, I had a week to create 2 knowledgebases in a tool I had never used. I was able to accomplish this because the editor KO uses is similar to other tools I've used (SharePoint Designer, MS Suite, etc.). The ease of integrating KO into our company was really smooth, and it has been easy for new authors to pick up. We've been using KO for over 9 years, and the added features, functionality, and now AI components have been very useful. KO's previous search options were great, but they've now integrated an AI Chatbot that we've implemented on 2 of our KBases. Plus, their help portal has a vast amount of helpful content. I use KO every day and LOVE it! If I can't figure out how to do something, and searching their help portal or the internet doesn't help me, I know I can ALWAYS contact KO and their support teams ALWAYS reply & help me find a solution. I really cannot say enough wonderful & positive things about the KnowledgeOwl tool and its staff. I HIGHLY recommend it to everyone looking for a KM solution. Review collected by and hosted on G2.com.

In my opinion, there are NO downsides!!! Review collected by and hosted on G2.com.

It strikes the perfect balance between functionality and simplicity — robust enough to support complex documentation needs, yet intuitive enough that our team can manage it without constant technical support. Review collected by and hosted on G2.com.

The WYSIWYG editor isn’t as familiar as tools like Word or Google Docs, so there can be a small learning curve for new contributors. Once users understand how it works, it’s manageable, but it may take some initial adjustment for teams used to more traditional document editors. Review collected by and hosted on G2.com.

KnowledgeOwl is very intuitive and easy to write articles with. It hardly requires any explanations when a colleague needs to support with writing articles.

Also for our clients it is very easy to use and find what they are looking for.

Their Customer Service and team overall is exceptional - very quick, friendly and most importantly always helpful. They manage to spread a lot of positivity via mail which is really rare these days.

Also their own Knowledge Base is very well maintained.

Additionally, they update you regularly on new features. Review collected by and hosted on G2.com.

Sometimes we are missing small features, e.g. table of contents within an article to directly jump to an area - we solved this with a workaround but would be great as built in option.

Enlarging images was also solved with a workaround.

An option to easily have content available in various languages would be great. Review collected by and hosted on G2.com.

I like that KnowledgeOwl is simple and reliable, making it easy to put information in a readable and digestible way for our users. The required reading feature is good. I find the 'what you see is what you get' editor helpful because it means we don't need a web designer to build our internal knowledge base, and it looks good, consistent, and pleasant on the eye. I also appreciate that it is simple, easy, and cost-effective. Excellent technical support!! Review collected by and hosted on G2.com.

I'm just excited for a little bit more awareness around users not meeting their required reading expectations. At the moment, we need to run a report. But it would be better if it was more intuitive and proactive in suggesting people read articles they haven’t yet. Also, letting admins know if people haven't read things that are required reading. It also needs a MCP server for better AI connectivity, but I understand this is coming soon. Review collected by and hosted on G2.com.

I like using KnowledgeOwl as my company's internal knowledge base for agents. It makes knowledge much easier for the agents and is always there to support if any code or style needs adjustment. I appreciate the open code for articles, as it lets me create any article and embed any link in the KB articles. I also like the Owl Analytics that give me a ton of insights on how the KB is being used and how I can improve it, along with the AI chatbot capability in Owl Intelligence. The initial setup was very easy, thanks to the helpful support from the KnowledgeOwl team. Review collected by and hosted on G2.com.

AI Chatbot and Owl Intelligence has a credit limit of 10000 per month and each request costs 1. For my KB, which has almost 5K+ users, this limit will run out in one day. Review collected by and hosted on G2.com.

I appreciate that KnowledgeOwl is really good at organizing all the answers people need to find and staying on top of it. The version control feature helps me make sure I'm always on top of the latest information to provide to users. It also includes custom synonyms, which allow me to use terminology specific to each organization. I also like that it has a lot of other great features that some big providers, such as Zendesk, don't do well. Their service is excellent, and I find the initial setup very simple and straightforward. In recent months, they have also added setup guidance, which is helpful. When comparing it to previous tools like Zendesk and Teamworkdesk, KnowledgeOwl offers more features for the money. Lastly, I can use it on both Microsoft and Google environments, and it works just fine. Review collected by and hosted on G2.com.

When I first started using KnowledgeOwl, the reporting could have been improved, but they have improved that as well just within the past six months. Review collected by and hosted on G2.com.

KnowledgeOwl provides a flexible and user-friendly platform that has allowed us to customize our resource centre structure and content. This applies to workflows, user access, and content management. This customer support has been the best I've ever experienced. It was simple to transition our existing content and we were able to launch quickly. Review collected by and hosted on G2.com.

We have yet to hit any obstacles – easier ways for users to customize the visual elements (rather than HTML or CSS) would be appreciated. Review collected by and hosted on G2.com.

I really like how easy KnowledgeOwl is to use and how intuitive the UI is. The constant release of new features like the AI chatbot keeps things exciting. The support is fantastic and truly second to none—they're amazing anytime we reach out. The platform is solid, stable, and reliable, and it's reassuring knowing the excellent documentation is available to help us make full use of its features. Setting up extra knowledge bases has been very easy and straightforward as well. Review collected by and hosted on G2.com.

The tool is a bit more advanced than we're ready for. It's got more features than we probably utilize, but that's not a KnowledgeOwl issue. That's because we just haven't taken the time to explore or dedicated the resources to it. Review collected by and hosted on G2.com.

KnowledgeOwl provides a stable, user friendly, and highly customizable knowledge base product paired with incredible customer support. Their staff are all very knowledgeable, personable, and responsive to all questions. The product itself is highly customizable, providing plenty of interaction whether you are interested in the built-in UI options or you are interested in writing custom scripts calling on their (well documented) APIs. Review collected by and hosted on G2.com.

The only thing I don't love about KnowledgeOwl is that the functionality appears to be siloed into each knowledge base. You can't set more than one SSO IDP in a single knowledge base, so in the event that your internal employees and customers have separate IDPs, you will need to purchase multiple knowledge bases. Review collected by and hosted on G2.com.