KnowledgeOwl Reviews & Product Details

KO is a robust and user-friendly knowledge management tool. My first time using it, I had a week to create 2 knowledgebases in a tool I had never used. I was able to accomplish this because the editor KO uses is similar to other tools I've used (SharePoint Designer, MS Suite, etc.). The ease of integrating KO into our company was really smooth, and it has been easy for new authors to pick up. We've been using KO for over 9 years, and the added features, functionality, and now AI components have been very useful. KO's previous search options were great, but they've now integrated an AI Chatbot that we've implemented on 2 of our KBases. Plus, their help portal has a vast amount of helpful content. I use KO every day and LOVE it! If I can't figure out how to do something, and searching their help portal or the internet doesn't help me, I know I can ALWAYS contact KO and their support teams ALWAYS reply & help me find a solution. I really cannot say enough wonderful & positive things about the KnowledgeOwl tool and its staff. I HIGHLY recommend it to everyone looking for a KM solution. Review collected by and hosted on G2.com.

In my opinion, there are NO downsides!!! Review collected by and hosted on G2.com.

It strikes the perfect balance between functionality and simplicity — robust enough to support complex documentation needs, yet intuitive enough that our team can manage it without constant technical support. Review collected by and hosted on G2.com.

The WYSIWYG editor isn’t as familiar as tools like Word or Google Docs, so there can be a small learning curve for new contributors. Once users understand how it works, it’s manageable, but it may take some initial adjustment for teams used to more traditional document editors. Review collected by and hosted on G2.com.

KnowledgeOwl is very intuitive and easy to write articles with. It hardly requires any explanations when a colleague needs to support with writing articles.

Also for our clients it is very easy to use and find what they are looking for.

Their Customer Service and team overall is exceptional - very quick, friendly and most importantly always helpful. They manage to spread a lot of positivity via mail which is really rare these days.

Also their own Knowledge Base is very well maintained.

Additionally, they update you regularly on new features. Review collected by and hosted on G2.com.

Sometimes we are missing small features, e.g. table of contents within an article to directly jump to an area - we solved this with a workaround but would be great as built in option.

Enlarging images was also solved with a workaround.

An option to easily have content available in various languages would be great. Review collected by and hosted on G2.com.

I appreciate that KnowledgeOwl is really good at organizing all the answers people need to find and staying on top of it. The version control feature helps me make sure I'm always on top of the latest information to provide to users. It also includes custom synonyms, which allow me to use terminology specific to each organization. I also like that it has a lot of other great features that some big providers, such as Zendesk, don't do well. Their service is excellent, and I find the initial setup very simple and straightforward. In recent months, they have also added setup guidance, which is helpful. When comparing it to previous tools like Zendesk and Teamworkdesk, KnowledgeOwl offers more features for the money. Lastly, I can use it on both Microsoft and Google environments, and it works just fine. Review collected by and hosted on G2.com.

When I first started using KnowledgeOwl, the reporting could have been improved, but they have improved that as well just within the past six months. Review collected by and hosted on G2.com.

I really like how easy KnowledgeOwl is to use and how intuitive the UI is. The constant release of new features like the AI chatbot keeps things exciting. The support is fantastic and truly second to none—they're amazing anytime we reach out. The platform is solid, stable, and reliable, and it's reassuring knowing the excellent documentation is available to help us make full use of its features. Setting up extra knowledge bases has been very easy and straightforward as well. Review collected by and hosted on G2.com.

The tool is a bit more advanced than we're ready for. It's got more features than we probably utilize, but that's not a KnowledgeOwl issue. That's because we just haven't taken the time to explore or dedicated the resources to it. Review collected by and hosted on G2.com.

KnowledgeOwl provides a stable, user friendly, and highly customizable knowledge base product paired with incredible customer support. Their staff are all very knowledgeable, personable, and responsive to all questions. The product itself is highly customizable, providing plenty of interaction whether you are interested in the built-in UI options or you are interested in writing custom scripts calling on their (well documented) APIs. Review collected by and hosted on G2.com.

The only thing I don't love about KnowledgeOwl is that the functionality appears to be siloed into each knowledge base. You can't set more than one SSO IDP in a single knowledge base, so in the event that your internal employees and customers have separate IDPs, you will need to purchase multiple knowledge bases. Review collected by and hosted on G2.com.

KnowledgeOwl strikes the rare balance of being both powerful and approachable. It’s incredibly easy to customize the look and feel — from branding to navigation — so agents aren’t just staring at a generic knowledge dump. Reader permissions let us target the right content to the right groups, and the ability to drop in custom code means we can fine-tune layouts or workflows without hitting a wall. Their integrations cover the essentials at a price point that’s hard to beat.

What really stands out, though, is their support. While we were battling integration headaches with a much larger platform, KO quietly rolled out a Basic Auth URL that solved the exact problem, right when we needed it. That kind of responsiveness is almost unheard of. They’ve proven more agile and attentive than vendors ten times their size.

They are also constantly improving their product, and they don't lock absolutely every last feature behind additional paywalls like some other vendors. Overall, from an L&D perspective, they have been an absolute pleasure to implement, use, and keep for years. Review collected by and hosted on G2.com.

Honestly, nothing that comes to mind. The platform does exactly what we need it to do, and the team keeps improving it. Review collected by and hosted on G2.com.

I absolutely love KnowledgeOwl for several reasons. Firstly, the support team is amazing and always keen to help. They provide fast replies and are consistently helpful, making the experience a smooth one. I find the platform packed with features that make life easier for me and our employees, especially in handling technical documentation. The search function is particularly great, enhancing the efficiency of finding information. It's also wonderful how I can integrate KnowledgeOwl with Zapier and Slack, which helps automate tasks and improve workflow. The initial setup was super easy, which speaks to the platform's user-friendly design. Overall, I’m thrilled with how KnowledgeOwl meets our internal needs for staff accessing technical documentation to support our customers. Review collected by and hosted on G2.com.

Honestly, nothing comes to mind. Whenever we come across something that could be a problem, the team at KO is quick to address it—either by fixing the issue or providing us with a workaround right away. Review collected by and hosted on G2.com.

A very robust documentation platform, that covers what companies want, while still maintaining an understandable and intuitive interface. As a technical user, having access to so much of the data through APIs is extremely helpful. Also, the support is by far the fastest, friendliest, and most helpful of any cloud provider we use. Review collected by and hosted on G2.com.

Having been on their platform for over 5 years, there are no significant areas of concern with KnowledgeOwl. Review collected by and hosted on G2.com.

When we were looking for a knowledge base platform, we wanted the following features: SSO, customize branding options, ability for multimedia, and option to add authors. KnowledgeOwl gave it all. We implemented SSO to continue offering security throughout all of our platforms. We were able to customize the page to our brand standars with logo, colors, fonts, layout, etc. You can upload videos, PDFs, and other multimedia. And we pay a price per author or depending on your subcription type instead of paying for number of articles published. It gave us all the items were were looking for. Review collected by and hosted on G2.com.

Something I would like to see implemented is a video library option. Instead of adding a video to an article, we want a spot where it is just videos. I can see that the KnowledgeOwl website has one and wish that was a feature for users as well. Review collected by and hosted on G2.com.