Aisera Reviews & Product Details

What I like most with Aisera are the automation capabilities - the tool comes with advanced AI features and has automated most our manual/repetitive business processes. Automation reduces manual labor and agents can focus on more productive work thus boosting productivity.

We have realized a reduction in operational cost which is a plus. We have achieved this thanks to automation and streamlining our operations by leveraging on the AI features of Aisera.

Thanks to the AI features, employees/customers get personalized solution to inquiries which are fast and accurate and this boosts employee/customer experience.

I also like that Aisera ensures we enjoy autonomous IT operations whereby our IT virtual agents detects and remediates issues on time.

Aisera integrates with other third-party apps for better experience and to streamline workflows - this apps include Microsoft Teams. Review collected by and hosted on G2.com.

We have enjoyed lots of automation with Aisera and I have no reason to complain. Review collected by and hosted on G2.com.

Aisera has been awesome when it comes to transforming our work experience thanks to its amazing AI features.

First, the tool makes automation of routine tasks and processes easy which is made possible with AI Customer Service and AI Service Desk which automates repetitive inquiries and the tool saves time.

It comes with a 24/7 self-service portal for both employees and customers and with conversational AI across all channels, enjoying self service supports is made possible.

The tool boosts productivity by providing AI features including Agent Assist that provides real-time recommendations and auto ticketing which which makes work easy for the agents.

Thanks to automating workflows and support, we save lots of money. Review collected by and hosted on G2.com.

Agent Assist has all the great features and is always capable. I have no dislikes. Review collected by and hosted on G2.com.

We have been using Aisera to enhance customer experience and by far it has delivered. I like that it is AI powered and it offers AI agents and helps in automating tasks for smooth operations.

With the tool, I like that it offers 24/7 self-service support and is capable of handling repetitive requests automatically thanks t AI integration.

The AI assistants helps boost human agents as they can focus only unique cases and leave the common and obvious issues to AI - customers has an option of escalating issues to human agents in cases of dissatisfaction.

Finally, I also like ease of making decisions as the tool analyzes lots of data and produces actionable insights in form of reports. Review collected by and hosted on G2.com.

Aisera has been awesome and has helped is better customer support. No single feature has failed. It is an awesome solution. Review collected by and hosted on G2.com.

I really appreciate how the automated ticket handling has taken a huge load off my plate—it saves me from doing the same repetitive tasks in ITSM every day. I also love that I can just type out an issue in plain language and the system understands me, which feels natural and saves time compared to filling out rigid forms. Once I got everything set up, the integration with ServiceNow and other help desk tools worked seamlessly and made my workflow so much smoother. On top of that, the analytics dashboard has been a game-changer for me. It lets me easily track ticket volume, resolution times, and even how well the AI is performing, which really helps me plan and improve processes.The cutomer support is also good. Review collected by and hosted on G2.com.

The onboarding process can feel a bit complex without dedicated technical resources, particularly for non-IT teams, but once everything is set up, it runs smoothly. Review collected by and hosted on G2.com.

Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions

Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others

The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions Review collected by and hosted on G2.com.

Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining

To firms with financial problems, the cost for running Aisera is not too basic Review collected by and hosted on G2.com.

What I like best about Aisera is how seamless it makes the whole support and service experience. It feels less like a traditional ticketing system and more like having a smart, always-available teammate who can handle the routine stuff instantly and still learn from every interaction. I admire how it blends AI with a real understanding of how people work—it’s not just about automating tasks, but making everyday work smoother and freeing people up to focus on the things that really matter. Review collected by and hosted on G2.com.

Honestly, Aisera is pretty powerful and does a lot with automation, but it’s not something you can just plug in and forget about. It takes a fair bit of setup and you’re constantly tweaking things to keep it working the way you want. Their customer support can be a bit slow, which is annoying when you hit a problem. Plus, the pricing feels a little murky — there are extra charges for things like setup or expanding to more teams, so it’s hard to know the real cost upfront. It’s a great tool if you’ve got complex needs, but it can feel like a lot to manage (and pay for). Review collected by and hosted on G2.com.

It’s made a real difference in how quickly we can respond to requests. The virtual assistant understands most questions really well and points people to the right answers without involving the helpdesk every time. Integrations with tools we already use, like ServiceNow and Slack, were smooth, and the reporting gives us a good idea of where we can improve. Review collected by and hosted on G2.com.

Getting everything set up the way we wanted took more time than expected, and some of the advanced reports aren’t as easy to use as they could be. It’s also on the pricier side if you’re in a smaller company. Review collected by and hosted on G2.com.

Aisera stands out for its ability to automate common IT and HR tasks, reducing the workload on support teams and improving employee satisfaction. The platform's AI-powered solutions, including AI co-pilots and agent assist, enable self-service across various channels and provide real-time support. Aisera's strengths also lie in its integration capabilities, security measures, and focus on proactive issue resolution. Review collected by and hosted on G2.com.

Nothing to dislike

Nothing to dislike

Nothing to dislike Review collected by and hosted on G2.com.

Aisera is impeccable in integration of various AI systems, which automates various tasks

The software has a generative AI support, that enables accurate awareness

The software has accelerated multiple workflows, which ensure no manual coordination

The support is multilingual, operational 24/7 for personalized help or communication Review collected by and hosted on G2.com.

Aisera demands a dedicated internal support, which makes our budgets high

Setting up Aisera has some complications

The pricing plan is opaque and challenging Review collected by and hosted on G2.com.

I like how Aisera automates repetitive service desk requests across IT and HR. The AI can understand natural language pretty well and gives quick responses, which makes it easier for employees to get help without waiting on a support agent. Review collected by and hosted on G2.com.

The platform is powerful, but it takes some effort to set up and fine-tune for specific business needs. The initial configuration and training the AI to match our workflows needed extra time. Review collected by and hosted on G2.com.