Helpshift Reviews & Product Details

As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging enables faster resolution times and improves the customer experience while keeping agents organized Review collected by and hosted on G2.com.

Reporting features could be more detailed especially for tracking agent performance and customer satisfaction trends Review collected by and hosted on G2.com.

Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks especially when following with customers and also answering their queries. Review collected by and hosted on G2.com.

It doesn't have a mobile app. The app is hard to use on the phone Review collected by and hosted on G2.com.

Helpshift is a game-changer when it comes to customer service. One of its best attributes is its smooth omnichannel support features. With Helpshift, companies provides assistance across different channels, including web, mobile apps, and messaging networks. This makes sure that prospects can reach out for support through their preferred routes, resulting in a a lot more personalized and hassle-free support experience. Review collected by and hosted on G2.com.

Although Helpshift provides several positive aspects, one probable disadvantage is the learning curve related to its superior attributes. The program offers extensive customization alternatives and robust automation features, which might need some time to training to fully make use of. However, Helpshift gives documentation, training supplies, and assistance resources to help individuals in beating this initial learning bend. Review collected by and hosted on G2.com.

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good. Review collected by and hosted on G2.com.

We want to update cuurent sdk to new version which named SDK X to use new features but new one doesn’t have offline faq feature. Review collected by and hosted on G2.com.

It is a great tool to fulfill our customer needs and contact them as well as to gather data for future reference Review collected by and hosted on G2.com.

The tabs might be a little more organized and placed in a better way. The prices are a bit high. There is not live chat customer support when you have issues Review collected by and hosted on G2.com.

The ease of handling the platform. It is very intuitive and objective, a great tool for customer service. Functional for both the company and the customer. Review collected by and hosted on G2.com.

The filters we have to create to search for certain types of service. Review collected by and hosted on G2.com.

Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information. Review collected by and hosted on G2.com.

The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them. Review collected by and hosted on G2.com.

The ability to use bots to simplify and triage for human interaction makes each ticket easier and less time-consuming. The team has also been incredibly helpful in ensuring we utilize the tool to the best of our ability. Review collected by and hosted on G2.com.

The pros I mentioned can be time-consuming and complex to set up. It's just a matter of understanding and getting deep into the flow of information. You need to ensure you understand how your customers experience your support. Review collected by and hosted on G2.com.

The product is well thought out and when we have recommendations/feature requests, HS always is ready to accomodate our requests. Review collected by and hosted on G2.com.

Nothing as of now. When ever we've had something missing with HS, they've always assisted in creating the feature or providing a work around Review collected by and hosted on G2.com.

I like the ease of use, the possibility of creating service categories and the integration with other platforms Review collected by and hosted on G2.com.

Sometimes, it crashes and it can be really slow Review collected by and hosted on G2.com.