With minimal configuration you can start your help desk support system. It is easy to maintain, easy to integrate with existing platforms, and also extensible via their powerful API. After an easy implementation and you can start providing customer support almost instantly.
It includes useful features such as canned responses (and actions), smart rules and SLA objectives that can be applied to one or more contact groups, to set up your system to meet your organization needs.
You can define multiple work schedules and apply to different rules. Review collected by and hosted on G2.com.
The reports may be confusing, and some of its features require a higher tier.
Managing contacts is not the best experience. It does it work, but it could be improved giving option such as disabling a contact without deleting it. Review collected by and hosted on G2.com.
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