Best Conversation Intelligence Software - Page 2

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 302

Category Stats (Nov 2026)

  • Average Rating: 4.63/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Rapport (+3.64%) - Among all products in this category, Rapport recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 128,100+ Authentic Reviews
  • 302+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, Salesforce Sales Cloud, HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Nooks, and Substrata.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=nooks&focus%5B%5D=substrata-substrata)

Salesloft

Salesloft is the revenue orchestration platform that closes the gap between what revenue teams know and what they do next. Powered by agentic AI, Salesloft's Predictive Revenue System connects live signals from buyer engagement, conversations, deals, and forecast data, turning intelligence into clear, prioritized action. Trusted by more than 4,000 organizations including Adobe, 3M, IBM, and Zoom, Salesloft helps revenue teams move from guesswork to confidence, quarter after quarter.

Average Rating: 4.5/5.0

Total Reviews: 9,677

How Do G2 Users Rate Salesloft?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesloft?

  • Seller: Salesloft
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    1,098 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 32% Large

What Do G2 Reviewers Say About Salesloft?

AI-generated summary from verified user reviews

Pros
  • Users find Salesloft easy to use, appreciating its convenience in reducing admin tasks and connecting with calendars.
  • Users find Salesloft to be helpful for reducing admin tasks and enhancing productivity with convenient scheduling and analytics.
  • Users value the enhanced human support and seamless CRM integration that boost their productivity and reporting.
  • Users value the automation capabilities of Salesloft, enhancing productivity and simplifying activity tracking within their CRM.
  • Users value the time-saving features of Salesloft, which simplify admin tasks and streamline outreach processes.
Cons
  • Users find the missing features in Salesloft frustrating, particularly for sharing cadences and account hierarchy.
  • Users report call issues with Salesloft, including glitches and lack of VoIP options affecting communication efficiency.
  • Users face integration issues with Salesloft, experiencing email disconnects and security concerns that disrupt workflows.
  • Users find the learning curve steep, especially new SDRs facing challenges with cadences and setup complexities.
  • Users experience technical limitations with Salesloft, including syncing errors and challenges in sharing cadences across teams.

What Are Recent G2 Reviews of Salesloft?

What Are G2 Users Discussing About Salesloft?

Balto

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data.

Average Rating: 4.8/5.0

Total Reviews: 584

How Do G2 Users Rate Balto?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Balto?

  • Seller: Balto
  • Year Founded: 2017
  • HQ Location: St Louis, US
  • LinkedIn® Page: www.linkedin.com
    171 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Medicare Sales Representative, MSR
  • Top Industries: Insurance, Consumer Services
  • Company Size: 48% Medium, 24% Large

What Do G2 Reviewers Say About Balto?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Balto, appreciating its straightforward setup and seamless navigation during calls.
  • Users love the hassle-free installation and instant support of Balto, enhancing their call handling efficiency.
  • Users admire Balto's exceptional accuracy in providing timely prompts, enhancing efficiency and improving service quality seamlessly.
  • Users love Balto's call recording feature, which saves time and enhances efficiency by generating instant interaction notes.
  • Users appreciate the 24/7 customer support of Balto, ensuring quick resolutions for any issues encountered.
Cons
  • Users face call issues with Balto, including bugs, timeouts, and difficulties in accessing previous notes.
  • Users experience accuracy issues with Balto, leading to frustrations with prompts and incorrect feedback from customer interactions.
  • Users report AI inaccuracy with Balto, noting missed phrases and slow response times during long conversations.
  • Users face missing features like lack of search options and disappearing prompts that hinder functionality and experience.
  • Users experience pop-up issues with Balto that disrupt workflows and complicate accessing necessary content.

What Are Recent G2 Reviews of Balto?

What Are G2 Users Discussing About Balto?

Salesken

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities.

Average Rating: 4.9/5.0

Total Reviews: 386

How Do G2 Users Rate Salesken?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesken?

  • Seller: Salesken
  • Year Founded: 2018
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    81 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales, Sales Executive
  • Top Industries: Education Management, E-Learning
  • Company Size: 57% Medium, 37% Large

What Do G2 Reviewers Say About Salesken?

AI-generated summary from verified user reviews

Pros
  • Users value the helpful insights from Salesken, facilitating improved call organization and enhanced sales performance.
  • Users value the effective feedback management of Salesken, enhancing productivity and helping plan customer calls more efficiently.
  • Users value the AI-driven feedback from Salesken, significantly enhancing productivity and call success for sales teams.
  • Users praise the automation capabilities of Salesken, enhancing productivity and providing real-time feedback for sales teams.
  • Users rave about Salesken's efficiency, noting significant productivity boosts through actionable data and real-time feedback.
Cons
  • Users often face call issues with Salesken, including connection problems and a desire for more customization.
  • Users desire more customization and reliability for calls in Salesken, citing connection issues as a significant drawback.
  • Users express frustration over poor transcription, which negatively impacts their overall experience with Salesken.
  • Users report encountering recording issues with transcripts and difficulties in connecting calls, impacting their overall experience.
  • Users often experience accuracy issues with transcripts, which detracts from their overall satisfaction with Salesken.

What Are Recent G2 Reviews of Salesken?

What Are G2 Users Discussing About Salesken?

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RingEX

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

Average Rating: 4.2/5.0

Total Reviews: 1,505

How Do G2 Users Rate RingEX?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.4/10)
  • Customer Scoring: 9.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind RingEX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Small, 36% Medium

What Do G2 Reviewers Say About RingEX?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of RingEX, appreciating its straightforward setup and intuitive interface for seamless communication.
  • Users praise the responsive customer support of RingEX, which enhances their overall experience and satisfaction.
  • Users value the seamless phone calls feature of RingEX, ensuring reliability and ease in team communication.
  • Users appreciate the excellent support and easy implementation of RingEX, facilitating quick adaptation and seamless integration.
  • Users appreciate the robust reliability of RingEX, ensuring seamless operations and minimal downtime for critical functions.
Cons
  • Users find that customer support is inadequate, making it challenging to resolve common issues effectively.
  • Users find the complex processes of RingEX overwhelming, particularly during the initial setup and employee additions.
  • Users report that customer service is often difficult to access, leading to frustrating experiences with support issues.
  • Users experience call quality issues that can impact reliability, including dropped calls and location-based performance problems.
  • Users find the customer support lacking, often facing difficulties in reaching live representatives for assistance.

What Are Recent G2 Reviews of RingEX?

What Are G2 Users Discussing About RingEX?

Observe.AI

Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster, smarter, and more efficient customer service at scale. This innovative solution allows businesses to deploy specialized AI agents that autonomously manage tasks throughout the entire customer experience lifecycle. From engaging in customer conversations to supporting frontline teams and optimizing operational workflows, Observe.AI streamlines processes to meet the demands of modern customer service. Targeted at businesses seeking to improve their customer interactions, Observe.AI is particularly beneficial for organizations that handle high volumes of customer inquiries and require consistent, high-quality service. The platform is suitable for various industries, including e-commerce, healthcare, and technology, where customer satisfaction is paramount. By leveraging AI agents, companies can ensure that their customer service operations are not only efficient but also capable of adapting to the dynamic needs of their clientele. Each AI agent within the Observe.AI platform is purpose-built for specific roles, equipped with the ability to understand context, make informed decisions, and take appropriate actions. This functionality allows organizations to enhance resolution speeds and elevate service quality while simultaneously reducing operational costs. By automating routine tasks, Observe.AI empowers frontline teams to concentrate on higher-value work, fostering a more productive and engaged workforce. The platform's CX-native foundation ensures seamless integration with existing systems and processes, making it easier for businesses to implement and scale their customer service operations. Observe.AI has successfully collaborated with global brands such as DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, demonstrating its capability to improve customer satisfaction and boost productivity across diverse sectors. By delivering consistent and scalable performance in every customer interaction, Observe.AI stands out as a comprehensive solution for organizations looking to elevate their customer experience strategy. In summary, Observe.AI offers a robust framework for organizations aiming to enhance their customer service capabilities through the deployment of intelligent AI agents. By focusing on specialized roles and continuous improvement, the platform not only optimizes operational efficiency but also drives better outcomes for both customers and businesses alike.

Average Rating: 4.5/5.0

Total Reviews: 290

How Do G2 Users Rate Observe.AI?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Observe.AI?

  • Seller: Observe.AI
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    350 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Assistant Quality Assurance, Quality Analyst
  • Top Industries: Outsourcing/Offshoring, Consumer Services
  • Company Size: 59% Medium, 29% Small

What Do G2 Reviewers Say About Observe.AI?

AI-generated summary from verified user reviews

Pros
  • Users find Observe.AI incredibly easy to use, with seamless integration and intuitive dashboards enhancing their workflow significantly.
  • Users value the efficient integration and insights of Observe.AI, significantly saving time and enhancing performance coaching.
  • Users find Observe.AI's intelligent coaching features invaluable for improving team performance and streamlining workflows.
  • Users value the advanced AI intelligence of Observe.AI, enhancing conversation analysis and improving coaching efficiency.
  • Users appreciate the advanced coaching features of Observe.AI, facilitating effective feedback and performance improvements for agents.
Cons
  • Users report accuracy issues with Observe.AI, leading to confusion and unreliable sentiment analysis during conversations.
  • Users experience inaccuracy in sentiment analysis, leading to false signals and misinterpretations in their interactions.
  • Users experience inaccurate data analysis with Observe.AI, leading to confusion and misinterpretation in understanding context.
  • Users report significant call issues, including poor clarity, missed moments, and unreliable AI performance.
  • Users express concerns about missing features in Observe.AI, wishing for more customization and robust reporting options.

What Are Recent G2 Reviews of Observe.AI?

What Are G2 Users Discussing About Observe.AI?

Seismic Enablement Cloud

Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Seismic's Content solutions help revenue teams find, personalize, and deliver high-impact, compliant assets that accelerate buyer engagement and drive outcomes at scale. Trusted by approximately 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. To learn more, visit Seismic.com and follow us on LinkedIn, Twitter and Instagram.

Average Rating: 4.6/5.0

Total Reviews: 1,758

How Do G2 Users Rate Seismic Enablement Cloud?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 7.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Seismic Enablement Cloud?

  • Seller: Seismic
  • Year Founded: 2010
  • HQ Location: San Diego, CA
  • LinkedIn® Page: www.linkedin.com
    1,558 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Large, 30% Medium

What Do G2 Reviewers Say About Seismic Enablement Cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Seismic Enablement Cloud, finding document management and sharing straightforward and efficient.
  • Users value the ease of document management in Seismic, enhancing their ability to deliver organized sales content.
  • Users value the centralized access to up-to-date sales materials in Seismic Enablement Cloud, enhancing efficiency and collaboration.
  • Users love how Seismic's content management simplifies content sharing, centralizing important sales materials for quick access and personalization.
  • Users value the easy sharing of up-to-date content through Seismic, enhancing their efficiency and confidence.
Cons
  • Users find the poor search functionality of Seismic Enablement Cloud frustrating, hindering quick access to relevant materials.
  • Users often struggle with a steep learning curve in navigating Seismic Enablement Cloud and mastering its reporting tools.
  • Users often face filtering issues, making it challenging to navigate and find relevant content in Seismic.
  • Users find the navigation difficulty in Seismic Enablement Cloud hampers their ability to quickly access relevant content.
  • Users face a steep learning curve with Seismic Enablement Cloud, finding it challenging to master tools and navigation.

What Are Recent G2 Reviews of Seismic Enablement Cloud?

What Are G2 Users Discussing About Seismic Enablement Cloud?

tl;dv

tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you can: 🎥 Video record meetings automatically in top quality 💬 Receive highly accurate transcription with speaker tags 🌎 Transcribe into 40+ languages 📌 Timestamp and highlight important call moments 🔗 Share links to recordings automatically to Slack and e-mail 🔍 Search your call library for any word spoken in meetings 💡 Integrate call insights into CRMs like Salesforce or Hubspot 🎞 Edit recording & create clips ✔ Revisit and edit meeting action points and takeaways 🙋‍♀️ Tag stakeholders and colleagues at any point during call 📝 Generate AI Notes following popular templates (or your own) ✍ Generate insights across 100s of meetings 💡 Improve team performance with BANT/MEDDIC scorecards (or your own) 💡 Improve how your team handles customer objections. At tl;dv we are committed to protecting the confidentiality, integrity, and availability of your data at all times. Our services are designed with a privacy-first approach and are encrypted & GDPR compliant. Keeping your data safe is our priority. Over two million users have already levelled up their calls with tl;dv 🙌 tl;dv is not only a free alternative to other meeting recorders, but also the one that makes the most use of AI to surface insights and help you onboard faster and improve your team performance in an efficient way. tl;dv offers a very generous free plan, as well as a plan for AI enthusiasts and another for scaling Sales & CS teams.

Average Rating: 4.7/5.0

Total Reviews: 545

How Do G2 Users Rate tl;dv?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind tl;dv?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 71% Small, 23% Medium

What Do G2 Reviewers Say About tl;dv?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of tl;dv, enjoying its seamless integration and quick setup for meetings.
  • Users value the AI note-taking tools of tl;dv, enhancing their focus and efficiency during meetings and calls.
  • Users appreciate the hands-off experience of tl;dv, seamlessly assisting with meetings and note-taking efficiently.
  • Users appreciate the ease of use of tl;dv, enhancing focus and organization during important sales calls.
  • Users value the high accuracy of tl;dv’s recordings and transcripts, enhancing their meeting experiences and teamwork.
Cons
  • Users report recording issues with tl;dv, including obstructive icons and unclear downloading options.
  • Users note AI inaccuracy can lead to unsatisfactory results, affecting the overall experience with the product.
  • Users report missing features in tl;dv, including inadequate transcription and interface issues affecting user experience.
  • Users find the interface and logic inconvenient, leading to confusion and issues with meeting summaries and attendance.
  • Users report accuracy issues with transcripts, leading to inadequate results and a disappointing overall experience.

What Are Recent G2 Reviews of tl;dv?

What Are G2 Users Discussing About tl;dv?

CallMiner Eureka

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Average Rating: 4.5/5.0

Total Reviews: 227

How Do G2 Users Rate CallMiner Eureka?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind CallMiner Eureka?

  • Seller: CallMiner
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Waltham, MA
  • LinkedIn® Page: www.linkedin.com
    324 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Speech Analyst, Business Analyst
  • Top Industries: Financial Services, Insurance
  • Company Size: 47% Medium, 39% Large

What Do G2 Reviewers Say About CallMiner Eureka?

AI-generated summary from verified user reviews

Pros
  • Users commend CallMiner Eureka for its transformative innovation, enhancing QA automation and operational intelligence significantly.
  • Users find CallMiner Eureka's ease of use remarkable, enhancing workflow automation and simplifying analytics with seamless integrations.
  • Users appreciate the transformative insights of CallMiner Eureka, enabling actionable intelligence from every customer interaction.
  • Users value the transformative insights provided by CallMiner Eureka, enhancing customer experience and operational efficiency.
  • Users value the transformative insights CallMiner Eureka provides from customer interactions, enhancing experience and operational efficiency.
Cons
  • Users experience a steep learning curve with CallMiner Eureka, requiring significant time and resources for effective use.
  • Users find the missing features in CallMiner Eureka hinder their efficiency and limit functionality.
  • Users face a steep learning curve with CallMiner Eureka, requiring significant time and effort for effective adoption.
  • Users face a difficult setup with CallMiner Eureka, requiring considerable time and effort for effective utilization.
  • Users note the steep learning curve with CallMiner Eureka, requiring significant time and effort to master the platform.

What Are Recent G2 Reviews of CallMiner Eureka?

What Are G2 Users Discussing About CallMiner Eureka?

InMoment Experience Improvement (XI) Platform

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com

Average Rating: 4.7/5.0

Total Reviews: 314

How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)

Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

Who Uses This Product?

  • Who Uses This: Product Manager, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 39% Medium

What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

Avoma

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Intelligence, Avoma empowers teams to streamline workflows, enhance customer interactions, and accelerate growth. With Avoma, you can automatically schedule and record meetings, receive full transcripts and AI-generated notes, and sync actionable insights directly to your CRM. Its AI-powered technology helps capture crucial customer information before, during, and after meetings—providing real-time insights and auto-scoring sales and customer calls with AI-powered scorecards. Avoma’s advanced Revenue Intelligence capabilities streamline forecasting and pipeline reviews with deal engagement activity, deal health and risk scores, and automated win/loss analysis. Built to empower both customer-facing reps and leaders, Avoma provides actionable insights at every stage of the customer journey. For more information, visit avoma.com.

Average Rating: 4.6/5.0

Total Reviews: 1,353

How Do G2 Users Rate Avoma?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Avoma?

  • Seller: Avoma
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Executive
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 53% Small, 46% Medium

What Do G2 Reviewers Say About Avoma?

AI-generated summary from verified user reviews

Pros
  • Users value Avoma for its time-saving features, enabling seamless call management and effective extraction of critical insights.
  • Users value the seamless transcription and insights from Avoma, enhancing call efficiency and context retention.
  • Users value the high accuracy of Avoma, ensuring reliable transcriptions and insightful summaries for effective call management.
  • Users value the ease of use of Avoma, enhancing productivity during calls and simplifying note-taking and follow-ups.
  • Users value the efficient transcription and insights of Avoma, enhancing productivity and capturing key takeaways effortlessly.
Cons
  • Users find the recording issues with Avoma frustrating, as they experience dropped notetakers and inconsistent transcription quality.
  • Users face inaccuracies in AI transcription with Avoma, particularly under poor audio conditions or with diverse accents.
  • Users notice accuracy issues with Avoma's transcriptions, especially under poor audio conditions or with diverse accents.
  • Users experience occasional transcription inaccuracies in Avoma, especially with varying audio quality and diverse accents.
  • Users find the inaccuracy in transcripts of Avoma frustrating, especially in challenging audio conditions and various accents.

What Are Recent G2 Reviews of Avoma?

What Are G2 Users Discussing About Avoma?

Convin.ai

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.

Average Rating: 4.7/5.0

Total Reviews: 540

How Do G2 Users Rate Convin.ai?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 9.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Convin.ai?

  • Seller: Convin
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: www.linkedin.com
    134 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Policy Advisor
  • Top Industries: Education Management, Health, Wellness and Fitness
  • Company Size: 62% Large, 32% Medium

What Do G2 Reviewers Say About Convin.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Convin.ai to be extremely user-friendly, with helpful support and effective call monitoring features.
  • Users value the high accuracy of Convin.ai, appreciating effective call monitoring and clear review analysis.
  • Users praise the simple and effective user interface of Convin.ai, facilitating easy call monitoring and review analysis.
  • Users find Convin.ai's auditing efficiency impressive, enabling quick access to metrics and enhancing agent performance tracking.
  • Users find the auditing feature easy to use, appreciating the friendly UI for tracking agent performance effectively.
Cons
  • Users face auditing issues with inefficiencies in keyboard use and reporting, hindering effective call analysis.
  • Users find the inadequate reporting in Convin.ai hinders usability and complicates the audit process.
  • Users find that call issues arise from inefficient management and limited keyboard functionality during audits.
  • Users find that improvement is needed in the solution, assistance, and referral sections, impacting overall efficiency.
  • Users find the inadequate AI capabilities of Convin.ai limit functionality and reduce accuracy in audits.

What Are Recent G2 Reviews of Convin.ai?

What Are G2 Users Discussing About Convin.ai?

Fireflies.ai

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions.

Average Rating: 4.7/5.0

Total Reviews: 753

How Do G2 Users Rate Fireflies.ai?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Fireflies.ai?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Consulting, Marketing and Advertising
  • Company Size: 78% Small, 18% Medium

What Do G2 Reviewers Say About Fireflies.ai?

AI-generated summary from verified user reviews

Pros
  • Users love the AI-generated meeting summaries from Fireflies.ai, enhancing productivity and ensuring no details are missed.
  • Users appreciate the ease of use of Fireflies.ai, finding setup and operation straightforward for effective meeting management.
  • Users love the accurate transcriptions of Fireflies.ai, enabling effective meeting summaries and insights for better decisions.
  • Users appreciate the time-saving capabilities of Fireflies.ai, enhancing focus and efficiency during meetings.
  • Users appreciate the AI-generated meeting summaries of Fireflies.ai, enabling easy access to key discussion points from meetings.
Cons
  • Users report AI inaccuracy in transcriptions, affecting the true meaning of discussions and requiring improvement.
  • Users often find meeting management cumbersome, needing workarounds for better integration and to maintain meeting flow.
  • Users find Fireflies.ai expensive, especially since competitors offer numerous free features and multiple account connections.
  • Users note the AI limitations in identifying speakers and scheduling issues with Microsoft Teams, affecting usability.
  • Users find Fireflies.ai's summarization poor, often missing important details and nuances from their meetings.

What Are Recent G2 Reviews of Fireflies.ai?

What Are G2 Users Discussing About Fireflies.ai?

Invoca

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

Average Rating: 4.5/5.0

Total Reviews: 926

How Do G2 Users Rate Invoca?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Invoca?

  • Seller: Invoca
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Santa Barbara, CA
  • LinkedIn® Page: www.linkedin.com
    379 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Hospital & Health Care
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About Invoca?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time call intelligence of Invoca, enhancing customer interactions and optimizing marketing strategies effectively.
  • Users appreciate the ease of use of Invoca, enabling effective call tracking and insightful customer interactions.
  • Users value the powerful analytics capabilities of Invoca, unlocking actionable insights for informed decision-making and optimized spending.
  • Users highlight the exceptional customer support from Invoca, with knowledgeable staff and dedicated account managers enhancing their experience.
  • Users appreciate the attribution accuracy of Invoca, effectively linking marketing efforts to customer conversations and sales insights.
Cons
  • Users find a steep learning curve for implementation and integration with Invoca, complicating the onboarding process.
  • Users note missing features in Invoca, including the inability to mass-rename phone labels and limited transcript options.
  • Users express concerns about call issues, particularly around privacy, support, and the time-consuming monitoring process.
  • Users find reporting setup and user interface complex, hampering efficiency and making it challenging to customize dashboards.
  • Users find the complex setup of AI Signals time-consuming and challenging, despite excellent support from the Invoca team.

What Are Recent G2 Reviews of Invoca?

What Are G2 Users Discussing About Invoca?

Apollo.io

Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs.

Average Rating: 4.7/5.0

Total Reviews: 9,461

How Do G2 Users Rate Apollo.io?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Apollo.io?

  • Seller: Apollo.io
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 67% Small, 29% Medium

What Do G2 Reviewers Say About Apollo.io?

AI-generated summary from verified user reviews

Pros
  • Users like the intuitive, easy-to-navigate interface because it makes the platform simple to learn and use.
  • Users value the time saved on prospect research, lead sourcing, and outreach, freeing them for customer-focused work.
  • Users like having prospecting, contact data, and outreach together in one platform without juggling separate tools.
  • Users value the detailed prospect filters for precisely targeting and segmenting leads by relevant attributes.
  • Users find setup and onboarding quick and straightforward, helping them get started and begin prospecting with little effort.
Cons
  • Users say contact records can be inaccurate or outdated, including stale job and contact details.
  • Users find the interface cluttered and overwhelming, making it difficult to navigate and locate features.
  • Users find the extensive features and advanced tools overwhelming to learn, with a steep initial learning curve.
  • Users find subscriptions, add-ons, and credits expensive, particularly for individuals and small teams, with costs rising as usage grows.
  • Users report slow loading and lag, especially when working with large lists or datasets.

What Are Recent G2 Reviews of Apollo.io?

What Are G2 Users Discussing About Apollo.io?

Airspeed

Airspeed is an AI-native revenue execution platform built for modern B2B revenue teams. Where traditional sales tools stop at surfacing insights — leaving reps to execute manually across disconnected systems — Airspeed's AI agents understand every signal across your calls, emails, and CRM, then take the next best action to move each deal forward. The platform closes the gap between knowing and doing: it surfaces deal risk before pipeline review, keeps CRM data current without a rep touching it, drafts follow-ups ready to send, and coaches every rep with the play that's already won. Built for CROs, sales leaders, RevOps, enablement, customer success, and reps at growing B2B companies, Airspeed gives revenue teams sharper visibility into deal health, more consistent execution, and more time spent actually selling. The primary audience for Airspeed includes sales professionals who are looking to streamline their workflows and enhance their performance through data-driven insights. The software is particularly beneficial for teams that engage in complex sales processes, where understanding customer interactions is crucial for success. By automating the capture and analysis of customer conversations throughout the sales funnel, Airspeed transforms these interactions into reliable CRM data, insights, and workflows, making it easier for teams to manage their pipelines effectively. Key features of Airspeed include an intuitive dashboard that allows users to oversee their sales pipeline, manage follow-ups, and conduct forecasting and deal close analysis. The platform provides win/loss insights that help teams understand the factors influencing their success or failure in closing deals. Additionally, Airspeed offers AI-supported coaching, which can guide sales reps in refining their approaches based on real customer feedback. The configurable AI agents adapt to a team’s specific go-to-market (GTM) strategies, ensuring that the insights generated are relevant and actionable. One of the standout benefits of Airspeed is its ability to significantly reduce the time sales teams spend on administrative tasks. By automating data entry and analysis, sales professionals can focus more on executing deals with confidence. The platform enhances data quality, minimizes manual work, and provides clear visibility into deal health and potential risks. This leads to improved forecasting accuracy, smoother transitions between team members, and a more strategic approach to selling, all driven by genuine customer interactions. Overall, Airspeed empowers sales teams to operate more efficiently and effectively in a competitive B2B landscape.

Average Rating: 4.7/5.0

Total Reviews: 127

How Do G2 Users Rate Airspeed?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Airspeed?

  • Seller: Airspeed
  • Company Website:
  • Year Founded: 2022
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    55 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 68% Medium, 28% Small

What Do G2 Reviewers Say About Airspeed?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Glyphic, enabling quick adoption and seamless integration into their workflows.
  • Users value Glyphic for its time-saving capabilities, streamlining follow-ups and enhancing overall productivity effortlessly.
  • Users highlight the high accuracy of Glyphic, enabling clear insights and effective follow-ups after every call.
  • Users value the convenient data-driven insights from Airspeed, enhancing their sales processes and overall effectiveness.
  • Users value Glyphic's seamless integration and AI capabilities, which save hours and enhance sales efficiency.
Cons
  • Users report inaccuracy in transcripts and AI outputs, leading to challenges in reliability and integration with other tools.
  • Users face integration issues with Airspeed due to limited customization and missing features in transcript handling.
  • Users report recording issues with Airspeed, leading to missed follow-ups and reliance on potentially inaccurate transcripts.
  • Users note the inaccuracy of AI sentiment analysis, suggesting improvements may occur with increased usage over time.
  • Users find the automatic tagging complexity of Airspeed somewhat cumbersome, requiring manual confirmation during calls.

What Are Recent G2 Reviews of Airspeed?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026