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Best Conversation Intelligence Software - Page 2

Julie Jung
JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration
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Featured Conversation Intelligence Software At A Glance

Free Plan Available:
Fathom
Sponsored
Fathom
Leader:
Gong
Gong
Highest Performer:
Spiky
Spiky
Easiest to Use:
Balto
Balto
Top Trending:
Otter.ai
Otter.ai
Show LessShow More
Highest Performer:
Spiky
Spiky
Easiest to Use:
Balto
Balto
Top Trending:
Otter.ai
Otter.ai

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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211 Listings in Conversation Intelligence Available
  • Sort By:
    G2 Score
Claap
(357)4.7 out of 5
11th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Claap leverages AI to automate post meeting tasks — meeting notes, followup emails, CRM enrichment — and uncover insights so revenue leaders understand why they win (or lose) deals. On average, sales

    Users
    • Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 43% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Claap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    151
    Time-saving
    124
    Team Collaboration
    103
    Easy Recording
    96
    Helpful
    96
    Cons
    Recording Limitations
    37
    Integration Issues
    31
    Limited Features
    31
    Recording Issues
    31
    Editing Issues
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Claap features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    9.1
    Artificial Intelligence
    Average: 8.6
    8.9
    Customer Scoring
    Average: 8.3
    9.2
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Claap
    Year Founded
    2021
    HQ Location
    Hempstead, New York
    Twitter
    @claap_io
    338 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Claap leverages AI to automate post meeting tasks — meeting notes, followup emails, CRM enrichment — and uncover insights so revenue leaders understand why they win (or lose) deals. On average, sales

Users
  • Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 43% Small-Business
  • 38% Mid-Market
Claap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
151
Time-saving
124
Team Collaboration
103
Easy Recording
96
Helpful
96
Cons
Recording Limitations
37
Integration Issues
31
Limited Features
31
Recording Issues
31
Editing Issues
29
View All Pros and Cons
Claap features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
9.1
Artificial Intelligence
Average: 8.6
8.9
Customer Scoring
Average: 8.3
9.2
AI Text Summarization
Average: 8.5
Seller Details
Seller
Claap
Year Founded
2021
HQ Location
Hempstead, New York
Twitter
@claap_io
338 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
LivePerson
(198)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
    • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
    • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    27
    Helpful
    23
    Ease of Use
    21
    Artificial Intelligence
    15
    Customer Engagement
    13
    Cons
    Learning Curve
    15
    Expensive
    9
    Steep Learning Curve
    9
    Complexity
    8
    Inadequate Reporting
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.3
    9.3
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,874 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,236 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
  • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
  • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
27
Helpful
23
Ease of Use
21
Artificial Intelligence
15
Customer Engagement
13
Cons
Learning Curve
15
Expensive
9
Steep Learning Curve
9
Complexity
8
Inadequate Reporting
8
View All Pros and Cons
LivePerson features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.3
9.3
AI Text Summarization
Average: 8.5
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,874 Twitter followers
LinkedIn® Page
www.linkedin.com
1,236 employees on LinkedIn®

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Spiky
(113)4.9 out of 5
4th Easiest To Use in Conversation Intelligence software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This i

    Users
    • Founder
    • Project Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 65% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spiky Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    18
    Time-saving
    12
    Automation
    10
    Helpful
    10
    Action Items
    9
    Cons
    Not Intuitive
    4
    Integration Issues
    3
    Accuracy Issues
    2
    AI Inaccuracy
    2
    Call Limitations
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiky features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.3
    9.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spiky.ai
    Year Founded
    2020
    HQ Location
    Buffalo, New York
    Twitter
    @spikyAI
    238 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This i

Users
  • Founder
  • Project Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 65% Small-Business
  • 29% Mid-Market
Spiky Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
18
Time-saving
12
Automation
10
Helpful
10
Action Items
9
Cons
Not Intuitive
4
Integration Issues
3
Accuracy Issues
2
AI Inaccuracy
2
Call Limitations
2
View All Pros and Cons
Spiky features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.3
9.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
Spiky.ai
Year Founded
2020
HQ Location
Buffalo, New York
Twitter
@spikyAI
238 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Apollo.io
(9,347)4.7 out of 5
Optimized for quick response
View top Consulting Services for Apollo.io
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo.io is a platform that combines prospecting and outreach, allowing users to manage sequences, track engagement, and prioritize leads.
    • Reviewers appreciate Apollo.io's extensive database, advanced filtering, and automation features, which save time and streamline sales processes.
    • Users reported that data accuracy can vary, requiring manual verification, and the interface can be overwhelming for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,898
    Helpful
    1,546
    Lead Generation
    1,535
    Features
    1,510
    Time-saving
    1,212
    Cons
    Missing Features
    671
    Inaccurate Data
    516
    Learning Curve
    483
    Limited Features
    464
    Data Inaccuracy
    463
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apollo.io features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.3
    8.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo.io is a platform that combines prospecting and outreach, allowing users to manage sequences, track engagement, and prioritize leads.
  • Reviewers appreciate Apollo.io's extensive database, advanced filtering, and automation features, which save time and streamline sales processes.
  • Users reported that data accuracy can vary, requiring manual verification, and the interface can be overwhelming for new users.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,898
Helpful
1,546
Lead Generation
1,535
Features
1,510
Time-saving
1,212
Cons
Missing Features
671
Inaccurate Data
516
Learning Curve
483
Limited Features
464
Data Inaccuracy
463
View All Pros and Cons
Apollo.io features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.3
8.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Dialpad Support
(547)4.4 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 55% Mid-Market
    • 39% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
    • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
    • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    64
    Helpful
    51
    Features
    35
    Customer Support
    34
    Call Recording
    30
    Cons
    Call Issues
    20
    Dialer Issues
    16
    Learning Curve
    16
    Missing Features
    13
    Recording Issues
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Support features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.3
    8.8
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    60 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,444 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 55% Mid-Market
  • 39% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
  • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
  • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
Dialpad Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
64
Helpful
51
Features
35
Customer Support
34
Call Recording
30
Cons
Call Issues
20
Dialer Issues
16
Learning Curve
16
Missing Features
13
Recording Issues
12
View All Pros and Cons
Dialpad Support features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.3
8.8
AI Text Summarization
Average: 8.5
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
60 Twitter followers
LinkedIn® Page
www.linkedin.com
1,444 employees on LinkedIn®
Grain
(299)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grain is an AI-powered meeting recording tool that makes it easy for people in customer-focused roles to understand and advocate the needs of their customers. Grain connects to meeting platforms like

    Users
    • Student
    • Product Manager
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 76% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Grain Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Helpful
    11
    Call Recording
    8
    Features
    8
    Integrations
    8
    Cons
    Integration Issues
    4
    Recording Issues
    4
    Call Issues
    3
    Meeting Management
    3
    AI Inaccuracy
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Grain features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.3
    9.3
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Grain
    Year Founded
    2018
    HQ Location
    San Francisco, US
    Twitter
    @grainhq
    2,002 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grain is an AI-powered meeting recording tool that makes it easy for people in customer-focused roles to understand and advocate the needs of their customers. Grain connects to meeting platforms like

Users
  • Student
  • Product Manager
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 76% Small-Business
  • 20% Mid-Market
Grain Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Helpful
11
Call Recording
8
Features
8
Integrations
8
Cons
Integration Issues
4
Recording Issues
4
Call Issues
3
Meeting Management
3
AI Inaccuracy
2
View All Pros and Cons
Grain features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.3
9.3
AI Text Summarization
Average: 8.5
Seller Details
Seller
Grain
Year Founded
2018
HQ Location
San Francisco, US
Twitter
@grainhq
2,002 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    4
    Data Management
    3
    Ease of Use
    3
    Helpful
    3
    Cons
    Expensive
    2
    Filtering Issues
    2
    Limitations
    2
    Limited Customization
    2
    AI Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    514 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
4
Data Management
3
Ease of Use
3
Helpful
3
Cons
Expensive
2
Filtering Issues
2
Limitations
2
Limited Customization
2
AI Limitations
1
View All Pros and Cons
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,887 Twitter followers
LinkedIn® Page
www.linkedin.com
514 employees on LinkedIn®
Phone
905-542-9001
CallRail
(1,622)4.5 out of 5
Optimized for quick response
View top Consulting Services for CallRail
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DealsSpecial offer!
20% Off: $40/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CallRail is a tool that assists in gathering feedback, tracking leads from digital ads, monitoring customer service interactions, and providing AI insights for trends and campaign management.
    • Reviewers frequently mention the ease of use, the clarity of AI insights, the effectiveness of the transcription capabilities, and the convenience of integration with other platforms such as Google Analytics, Google Ads, and WordPress.
    • Reviewers mentioned issues with the cost for smaller clients, the complexity of reporting depending on the amount of data, the need for better robocall blocking, and the difficulty in understanding some of the more advanced settings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallRail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    90
    Features
    86
    Call Tracking
    84
    Helpful
    62
    Call Recording
    60
    Cons
    Integration Issues
    25
    Learning Curve
    24
    Missing Features
    23
    Call Issues
    21
    Complexity
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallRail features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.1
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.3
    7.5
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallRail
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @CallRail
    6,083 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CallRail is a tool that assists in gathering feedback, tracking leads from digital ads, monitoring customer service interactions, and providing AI insights for trends and campaign management.
  • Reviewers frequently mention the ease of use, the clarity of AI insights, the effectiveness of the transcription capabilities, and the convenience of integration with other platforms such as Google Analytics, Google Ads, and WordPress.
  • Reviewers mentioned issues with the cost for smaller clients, the complexity of reporting depending on the amount of data, the need for better robocall blocking, and the difficulty in understanding some of the more advanced settings.
CallRail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
90
Features
86
Call Tracking
84
Helpful
62
Call Recording
60
Cons
Integration Issues
25
Learning Curve
24
Missing Features
23
Call Issues
21
Complexity
19
View All Pros and Cons
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.1
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.3
7.5
AI Text Summarization
Average: 8.5
Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,083 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
Observe.AI
(238)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

    Users
    • Assistant Quality Assurance
    • Quality Analyst
    Industries
    • Outsourcing/Offshoring
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Observe.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Helpful
    21
    Efficiency
    19
    Accuracy
    17
    Coaching
    17
    Cons
    Accuracy Issues
    17
    Inaccuracy
    16
    Inaccurate Data Analysis
    14
    Missing Features
    10
    Call Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Observe.AI features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    9.1
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.3
    8.9
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Observe.AI
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @observeAI
    1,507 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

Users
  • Assistant Quality Assurance
  • Quality Analyst
Industries
  • Outsourcing/Offshoring
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 21% Small-Business
Observe.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Helpful
21
Efficiency
19
Accuracy
17
Coaching
17
Cons
Accuracy Issues
17
Inaccuracy
16
Inaccurate Data Analysis
14
Missing Features
10
Call Issues
9
View All Pros and Cons
Observe.AI features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
9.1
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.3
8.9
AI Text Summarization
Average: 8.5
Seller Details
Seller
Observe.AI
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@observeAI
1,507 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
Invoca
(961)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Invoca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    33
    Ease of Use
    29
    Analytics
    26
    Customer Support
    25
    Reporting
    21
    Cons
    Learning Curve
    10
    Missing Features
    10
    Complexity
    9
    Steep Learning Curve
    9
    Call Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.3
    8.2
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,216 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    393 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
Invoca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
33
Ease of Use
29
Analytics
26
Customer Support
25
Reporting
21
Cons
Learning Curve
10
Missing Features
10
Complexity
9
Steep Learning Curve
9
Call Issues
8
View All Pros and Cons
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.3
8.2
AI Text Summarization
Average: 8.5
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,216 Twitter followers
LinkedIn® Page
www.linkedin.com
393 employees on LinkedIn®
Mihup
(67)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 58% Mid-Market
    • 25% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihup is a platform that turns voice and text interactions into actionable intelligence, with capabilities to understand Indian languages and dialects, provide live alerts during calls, and offer both cloud and on premises deployment options.
    • Reviewers appreciate Mihup's accuracy and clarity in speech analytics, its user-friendly dashboard, and the support provided by the customer service team, as well as its ability to integrate well with existing call systems and CRM tools.
    • Users experienced challenges with the initial configuration for large datasets, found some advanced analytics settings to be less intuitive, and reported occasional delays during integration with internal tools, and a lack of transparency in pricing and other details.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mihup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    32
    Ease of Use
    23
    Features
    19
    Call Recording
    16
    Helpful
    16
    Cons
    User Interface Issues
    16
    Improvement Needed
    10
    Poor UI Design
    9
    Accuracy Issues
    8
    Dashboard Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mihup features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    9.7
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.3
    9.8
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mihup Communications Private Limited.
    Year Founded
    2016
    HQ Location
    Kolkata, India
    Twitter
    @mihup_ai
    49 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 58% Mid-Market
  • 25% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihup is a platform that turns voice and text interactions into actionable intelligence, with capabilities to understand Indian languages and dialects, provide live alerts during calls, and offer both cloud and on premises deployment options.
  • Reviewers appreciate Mihup's accuracy and clarity in speech analytics, its user-friendly dashboard, and the support provided by the customer service team, as well as its ability to integrate well with existing call systems and CRM tools.
  • Users experienced challenges with the initial configuration for large datasets, found some advanced analytics settings to be less intuitive, and reported occasional delays during integration with internal tools, and a lack of transparency in pricing and other details.
Mihup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
32
Ease of Use
23
Features
19
Call Recording
16
Helpful
16
Cons
User Interface Issues
16
Improvement Needed
10
Poor UI Design
9
Accuracy Issues
8
Dashboard Issues
8
View All Pros and Cons
Mihup features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
9.7
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.3
9.8
AI Text Summarization
Average: 8.5
Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, India
Twitter
@mihup_ai
49 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
Avoma
(1,352)4.6 out of 5
Optimized for quick response
12th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 46% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Avoma is a tool used for recording and reviewing sales calls, transcribing and summarizing meetings, and providing insights for follow-ups.
    • Reviewers frequently mention the seamless integration with other platforms like Zoom and Webex, the AI-driven transcription and summarization capabilities, and the ability to automatically send notes to CRM systems as key benefits.
    • Reviewers mentioned occasional inaccuracies in transcription, especially in challenging conditions like poor audio quality or accents, and issues with the notetaker not joining calls or dropping off randomly as drawbacks.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avoma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    54
    Ease of Use
    47
    Transcripts
    44
    Accuracy
    37
    Recording
    34
    Cons
    Recording Issues
    26
    AI Inaccuracy
    25
    Accuracy Issues
    23
    Inaccurate Transcripts
    20
    Transcript Accuracy
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avoma features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.3
    9.0
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avoma
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @AvomaInc
    387 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 46% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Avoma is a tool used for recording and reviewing sales calls, transcribing and summarizing meetings, and providing insights for follow-ups.
  • Reviewers frequently mention the seamless integration with other platforms like Zoom and Webex, the AI-driven transcription and summarization capabilities, and the ability to automatically send notes to CRM systems as key benefits.
  • Reviewers mentioned occasional inaccuracies in transcription, especially in challenging conditions like poor audio quality or accents, and issues with the notetaker not joining calls or dropping off randomly as drawbacks.
Avoma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
54
Ease of Use
47
Transcripts
44
Accuracy
37
Recording
34
Cons
Recording Issues
26
AI Inaccuracy
25
Accuracy Issues
23
Inaccurate Transcripts
20
Transcript Accuracy
16
View All Pros and Cons
Avoma features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.3
9.0
AI Text Summarization
Average: 8.5
Seller Details
Seller
Avoma
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@AvomaInc
387 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Allego
(671)4.6 out of 5
Optimized for quick response
View top Consulting Services for Allego
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Allego is the first and only modern Revenue Enablement Platform to lead across digital selling, content management, learning, and coaching. It delivers the simplicity of an all-in-one solution without

    Users
    • Account Executive
    • Sales Enablement Manager
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 44% Mid-Market
    • 39% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Allego is a learning management system that provides access to training materials, facilitates sales enablement, and offers features for content management and digital selling.
    • Users like Allego's user-friendly design, its ability to centralize information, the ease of setup, and the diverse range of interactive and engaging content including videos, quizzes, and writings.
    • Users experienced issues with Allego's search functionality, occasional access issues, challenges with interconnectivity, and some found the user interface cluttered and unintuitive.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Allego Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    91
    Helpful
    49
    Customer Support
    43
    Intuitive
    39
    Navigation Ease
    37
    Cons
    Learning Curve
    25
    Missing Features
    17
    Not Intuitive
    12
    Not User-Friendly
    11
    Poor Organization
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Allego features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.3
    8.4
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Allego
    Company Website
    Year Founded
    2013
    HQ Location
    Waltham, Massachusetts
    Twitter
    @allegosoftware
    1,067 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    208 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Allego is the first and only modern Revenue Enablement Platform to lead across digital selling, content management, learning, and coaching. It delivers the simplicity of an all-in-one solution without

Users
  • Account Executive
  • Sales Enablement Manager
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 44% Mid-Market
  • 39% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Allego is a learning management system that provides access to training materials, facilitates sales enablement, and offers features for content management and digital selling.
  • Users like Allego's user-friendly design, its ability to centralize information, the ease of setup, and the diverse range of interactive and engaging content including videos, quizzes, and writings.
  • Users experienced issues with Allego's search functionality, occasional access issues, challenges with interconnectivity, and some found the user interface cluttered and unintuitive.
Allego Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
91
Helpful
49
Customer Support
43
Intuitive
39
Navigation Ease
37
Cons
Learning Curve
25
Missing Features
17
Not Intuitive
12
Not User-Friendly
11
Poor Organization
11
View All Pros and Cons
Allego features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.5
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.3
8.4
AI Text Summarization
Average: 8.5
Seller Details
Seller
Allego
Company Website
Year Founded
2013
HQ Location
Waltham, Massachusetts
Twitter
@allegosoftware
1,067 Twitter followers
LinkedIn® Page
www.linkedin.com
208 employees on LinkedIn®
tl;dv
(464)4.7 out of 5
7th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you c

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 72% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • tl;dv is a tool that captures and shares meeting insights through automatic recordings and searchable transcripts.
    • Reviewers appreciate the tool's ability to save time, enhance collaboration, and improve meeting productivity through accurate AI-generated summaries and seamless integration into workflows.
    • Reviewers mentioned issues with transcription accuracy, occasional difficulties with the tool showing up to meetings on time, and limitations in the free plan's features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • tl;dv Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    218
    AI Summary
    162
    Helpful
    156
    Meetings
    156
    Accuracy
    142
    Cons
    Recording Issues
    69
    AI Inaccuracy
    48
    Missing Features
    41
    Meeting Management
    36
    Accuracy Issues
    35
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • tl;dv features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    7.9
    Customer Scoring
    Average: 8.3
    9.1
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    tldx Solutions GmbH
    Year Founded
    2021
    HQ Location
    Aachen, NRW
    Twitter
    @tldview
    9,857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you c

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 72% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • tl;dv is a tool that captures and shares meeting insights through automatic recordings and searchable transcripts.
  • Reviewers appreciate the tool's ability to save time, enhance collaboration, and improve meeting productivity through accurate AI-generated summaries and seamless integration into workflows.
  • Reviewers mentioned issues with transcription accuracy, occasional difficulties with the tool showing up to meetings on time, and limitations in the free plan's features.
tl;dv Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
218
AI Summary
162
Helpful
156
Meetings
156
Accuracy
142
Cons
Recording Issues
69
AI Inaccuracy
48
Missing Features
41
Meeting Management
36
Accuracy Issues
35
View All Pros and Cons
tl;dv features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
7.9
Customer Scoring
Average: 8.3
9.1
AI Text Summarization
Average: 8.5
Seller Details
Seller
tldx Solutions GmbH
Year Founded
2021
HQ Location
Aachen, NRW
Twitter
@tldview
9,857 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
WhatConverts
(282)4.9 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 88% Small-Business
    • 11% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WhatConverts is a platform that provides lead tracking and validation, enabling businesses and agencies to understand where their leads are coming from and which marketing efforts are driving results.
    • Users frequently mention the ease of implementation, comprehensive lead tracking, call recording and transcription features, and excellent customer support as standout aspects of WhatConverts.
    • Users reported that some advanced features have a learning curve, reporting customization could be more flexible, and the platform can become quite pricey for businesses that receive a large volume of calls.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WhatConverts Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    89
    Helpful
    65
    Ease of Use
    62
    Easy Setup
    36
    Integrations
    32
    Cons
    Expensive
    17
    Missing Features
    12
    Learning Curve
    11
    Integration Issues
    10
    Learning Difficulty
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WhatConverts features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.3
    9.7
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WhatConverts
    Company Website
    Year Founded
    2014
    HQ Location
    Charlotte, NC
    Twitter
    @whatconverts
    274 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 88% Small-Business
  • 11% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WhatConverts is a platform that provides lead tracking and validation, enabling businesses and agencies to understand where their leads are coming from and which marketing efforts are driving results.
  • Users frequently mention the ease of implementation, comprehensive lead tracking, call recording and transcription features, and excellent customer support as standout aspects of WhatConverts.
  • Users reported that some advanced features have a learning curve, reporting customization could be more flexible, and the platform can become quite pricey for businesses that receive a large volume of calls.
WhatConverts Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
89
Helpful
65
Ease of Use
62
Easy Setup
36
Integrations
32
Cons
Expensive
17
Missing Features
12
Learning Curve
11
Integration Issues
10
Learning Difficulty
8
View All Pros and Cons
WhatConverts features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.3
9.7
AI Text Summarization
Average: 8.5
Seller Details
Seller
WhatConverts
Company Website
Year Founded
2014
HQ Location
Charlotte, NC
Twitter
@whatconverts
274 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
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