The G2 on Ozonetel

Ozonetel Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Ozonetel's platform to have ease of use with accessible reports and smooth call flow. (125 mentions)

Users appreciate the easy access to call recordings and reports, enhancing team efficiency and productivity tracking. (91 mentions)

Users highlight the ease of call management with Ozonetel, particularly appreciating the click-to-call feature and recording access. (79 mentions)

Users appreciate the call quality of Ozonetel, enjoying seamless connectivity and satisfying interactions with customers. (64 mentions)

Users appreciate the intuitive interface of Ozonetel, finding it easy to navigate and communication seamless. (57 mentions)

Users value the efficiency of Ozonetel, noting quick connections and improved productivity in their workflow. (56 mentions)

Users find Ozonetel's reliable network and useful features enhance their calling experience and support efficiency. (51 mentions)

Users report frequent call issues with Ozonetel, including disconnections, long connection times, and distortion sounds. (55 mentions)

Users experience connection issues with Ozonetel, including slow call connections and unexpected logouts. (49 mentions)

Users often face call connectivity issues with Ozonetel, leading to frustrating delays and unanswered support calls. (37 mentions)

Users often face connectivity issues with Ozonetel, including automatic disconnections and slow call connections. (35 mentions)

Users report slow loading times at login, causing frustration with buffering and call disconnections. (27 mentions)

Users frequently face technical issues such as pauses, glitches, and ineffective customer support, impacting their experience. (27 mentions)

Top Pros or Advantages of Ozonetel

1. Ease of Use

Users find Ozonetel's platform to have ease of use with accessible reports and smooth call flow.

See 125 mentions

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varsha j.

Small-Business (50 or fewer emp.)

5.0/5

"It was great working on Ozonetel as it is very smooth in transitions."

What do you like about Ozonetel?

We can easily check about our call recordings, entire working hours spent. It is a combined version of all my working hours.

Banda S.

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you like about Ozonetel?

Call flow will be smooth and easy to call

2. Features

Users appreciate the easy access to call recordings and reports, enhancing team efficiency and productivity tracking.

See 91 mentions

See Related User Reviews

varsha j.

Small-Business (50 or fewer emp.)

5.0/5

"It was great working on Ozonetel as it is very smooth in transitions."

What do you like about Ozonetel?

We can easily check about our call recordings, entire working hours spent. It is a combined version of all my working hours.

Somu S.

Mid-Market (51-1000 emp.)

4.5/5

"Best calling service provider"

What do you like about Ozonetel?

The ozonetel live dashboard and reports are very easy to access and very helpful in improving the efficiency of the team. It helps in keeping track of

3. Call Management

Users highlight the ease of call management with Ozonetel, particularly appreciating the click-to-call feature and recording access.

See 79 mentions

See Related User Reviews

varsha j.

Small-Business (50 or fewer emp.)

5.0/5

"It was great working on Ozonetel as it is very smooth in transitions."

What do you like about Ozonetel?

We can easily check about our call recordings, entire working hours spent. It is a combined version of all my working hours.

Banda S.

Mid-Market (51-1000 emp.)

4.5/5

"User friendly"

What do you like about Ozonetel?

Call flow will be smooth and easy to call

4. Call Quality

Users appreciate the call quality of Ozonetel, enjoying seamless connectivity and satisfying interactions with customers.

See 64 mentions

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Yashika J.

Enterprise (> 1000 emp.)

4.5/5

"Ease of use"

What do you like about Ozonetel?

I am happy to use this Ozonetel cloud agent in this I found more connectivity with the customers, and it is easy to use customer are also satistied wh

arun K.

Mid-Market (51-1000 emp.)

5.0/5

"Ozontel review"

What do you like about Ozonetel?

It"s ease to configure and so good to use for our user interface and very support team to suppport any time and call frequency is so good and all over

5. Intuitive

Users appreciate the intuitive interface of Ozonetel, finding it easy to navigate and communication seamless.

See 57 mentions

See Related User Reviews

Kushagra R.

Mid-Market (51-1000 emp.)

4.5/5

"Works like a charm!"

What do you like about Ozonetel?

It has multiple options and provide many facilities to improve our work and reduce our hassle. It's been a while and interface is easy to adapt to. Yo

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Ozontel review"

What do you like about Ozonetel?

Easy to use user-friendly ui easy to handle.we can reschedule calls and we will notify the pending calls by callbacks anyone can easily handle the too

6. Efficiency

Users value the efficiency of Ozonetel, noting quick connections and improved productivity in their workflow.

See 56 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Ozontel review"

What do you like about Ozonetel?

Easy to use user-friendly ui easy to handle.we can reschedule calls and we will notify the pending calls by callbacks anyone can easily handle the too

Manyatha J.

Small-Business (50 or fewer emp.)

5.0/5

"I would love to work with Ozonetle because it's an amazing to call"

What do you like about Ozonetel?

There is no network issue and very easy to call and communicate..very best and friendly to use. There is no disturbance during the call very good to u

7. Helpful

Users find Ozonetel's reliable network and useful features enhance their calling experience and support efficiency.

See 51 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Ozontel review"

What do you like about Ozonetel?

Easy to use user-friendly ui easy to handle.we can reschedule calls and we will notify the pending calls by callbacks anyone can easily handle the too

Aaditya M.

Mid-Market (51-1000 emp.)

4.0/5

"Customer Support"

What do you like about Ozonetel?

Ozonetel CloudAgent , is osm and it is very accurate applicatin for customer exucative and sales department.

Top Cons or Disadvantages of Ozonetel

1. Call Issues

Users report frequent call issues with Ozonetel, including disconnections, long connection times, and distortion sounds.

See 55 mentions

See Related User Reviews

Balasundar P.

Small-Business (50 or fewer emp.)

5.0/5

"it is an good dialer"

What do you dislike about Ozonetel?

after dialing it takes too much time to connect the call

Bhanu P.

Mid-Market (51-1000 emp.)

5.0/5

"I like to working in this interface as it is easy to understand"

What do you dislike about Ozonetel?

cloud agent sometimes auotmatically disconnected when talks with user

2. Connection Issues

Users experience connection issues with Ozonetel, including slow call connections and unexpected logouts.

See 49 mentions

See Related User Reviews

Balasundar P.

Small-Business (50 or fewer emp.)

5.0/5

"it is an good dialer"

What do you dislike about Ozonetel?

after dialing it takes too much time to connect the call

Akshay P.

Small-Business (50 or fewer emp.)

5.0/5

"Simply Cool for Inbound and Outbound Voice Process"

What do you dislike about Ozonetel?

It requires too strong Internet Connection. So please work on reducing this Cloud Agent's data consumption

3. Call Connectivity Issues

Users often face call connectivity issues with Ozonetel, leading to frustrating delays and unanswered support calls.

See 37 mentions

See Related User Reviews

Kavita D.

Enterprise (> 1000 emp.)

4.0/5

"Number of Features"

What do you dislike about Ozonetel?

We are trying to call ozonetel customer support number but some time they are not receiveing the call.

Shahina B.

Mid-Market (51-1000 emp.)

4.5/5

"Good to work and boost agent productivity"

What do you dislike about Ozonetel?

As with any cloud-based software, users may encounter occasional technical issues, such as connectivity problems or delays.

4. Connectivity Issues

Users often face connectivity issues with Ozonetel, including automatic disconnections and slow call connections.

See 35 mentions

See Related User Reviews

Balasundar P.

Small-Business (50 or fewer emp.)

5.0/5

"it is an good dialer"

What do you dislike about Ozonetel?

after dialing it takes too much time to connect the call

Akshay P.

Small-Business (50 or fewer emp.)

5.0/5

"Simply Cool for Inbound and Outbound Voice Process"

What do you dislike about Ozonetel?

It requires too strong Internet Connection. So please work on reducing this Cloud Agent's data consumption

5. Slow Loading

Users report slow loading times at login, causing frustration with buffering and call disconnections.

See 27 mentions

See Related User Reviews

Usha b.

Small-Business (50 or fewer emp.)

4.5/5

"Ozone feedback"

What do you dislike about Ozonetel?

Buffering and slow at first login. need to improve in it.

Ashwin .

Mid-Market (51-1000 emp.)

5.0/5

"easy to use"

What do you dislike about Ozonetel?

sometimes its gets stuck, and the call gets hanged

6. Technical Issues

Users frequently face technical issues such as pauses, glitches, and ineffective customer support, impacting their experience.

See 27 mentions

See Related User Reviews

Shashi K.

Small-Business (50 or fewer emp.)

5.0/5

"Ozonetel"

What do you dislike about Ozonetel?

Some times it gets loged out by its own the only thing is not good in it thats it

Sunanda Y.

Small-Business (50 or fewer emp.)

4.0/5

"Good experience"

What do you dislike about Ozonetel?

Some times not working for ozentel website

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Saira K.

Ops Associate

Mid-Market (51-1000 emp.)

9/12/2025

"A Closer Look at Its Features and Performance"

4.5/5

What do you like best about Ozonetel?

Rich Omnichannel Capabilities

Ozonetel doesn’t just do voice calls — it brings together SMS, WhatsApp, live chat, etc., under one roof. That means agents don’t have to switch between many tools, and customers can be served via their preferred channel.

Powerful IVR & Routing

The IVR is strong: drag & drop design, no coding required, conversational IVR (speech/NLP), smart routing (skill‑based, priority, fallback etc.). This helps minimize wait times and route customers to the right agent. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Occasional Call Quality / Reliability Issues

Some users report voice breakage, dropped calls or disconnections, especially under high load.

Issues with latency or lag in certain geographies or poor network conditions. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps me manage both inbound and outbound customer calls more efficiently. Its smart call routing and IVR reduce wait times, while CRM integration gives me caller info instantly. The dialer saves time on outbound calls, and after-call work is faster thanks to automation. Overall, it improves productivity, reduces customer frustration, and makes my job smoother. Review collected by and hosted on G2.com.

Shaik M.

Operation team member

Enterprise (> 1000 emp.)

10/12/2025

"Ozonetel is very much helpful tool for daily customer communication"

4.5/5

What do you like best about Ozonetel?

Ozonetel makes daily calling smooth and efficient. The dashboard is simple to use, and it helps us easily track inbound and outbound calls, monitor history, and check performance in real time. It’s very reliable for customer communication and helps maintain transparency and productivity in our operations. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Sometimes, there are minor connectivity issues such as tickets not generated in real time or delays in connecting with customers. The system also logs out occasionally, which can interrupt ongoing work. Apart from these small technical glitches, the overall experience is good. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps us manage a large volume of inbound and outbound customer calls efficiently. It allows us to track call history, and monitor performance in real time, which improves communication and ensures smooth coordination with customers. The platform saves time, increases productivity, and helps maintain accurate records for better customer service. Review collected by and hosted on G2.com.

Ajay S.

Senior System Engineer

Mid-Market (51-1000 emp.)

11/4/2025

"Seamless Omnichannel Integration and Unified Analytics with Ozonetel"

4.5/5

What do you like best about Ozonetel?

I like best about Ozonetel : it's omnichannel capabilities- voice, SMS, WhatsApp, chat etc. all integrated into one platform.

Strong ease of integration with CRMs and help-desks (click to call, pop-ups, workflows) - great for embedding into existing operations.

Agents can switch between channels seamlessly- no separate logins or dashboards.

Managers get a single analytics view across all channels (call ,metrics+ Chat history + WhatsApp logs in one place.) Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Some users report call quality issues especially under heavy load or in certain geographies.

The user interface is occasionally described as dated or not very intuitive for new users- meaning there may be a steeper learning curve than competitors Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

We can consolidate multiple communication channels into a unified platform, so your agents are working from one interface- which reduces training, context - switching and errors. Because it is cloud based and scalable, we can deploy faster, add remote agents easily, handle fluctuating volumes without big infra investment. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/9/2025

"good for enhance customer engagement"

5/5

What do you like best about Ozonetel?

best thing about this is that it offers a wide range of tools, including call recording, IVR, and omni channel support, catering to diverse business needs.

also thi is enough capable to handle high call volumes, supporting businesses with significant customer interaction requirements. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Some time call pauses, disconnections, and slow loading times, which can impact service quality.

The onboarding process may require a learning curve, particularly for teams without prior experience with cloud contact center solutions. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel primarily solves the problem of inefficient and fragmented customer communication. It enables businesses to manage all customer interactions—voice calls, chats, emails, WhatsApp, and web messages—through a single unified platform. By automating call routing, IVR, and AI-powered responses, it reduces response time and human errors. Real-time analytics and CRM integrations help companies track, analyze, and improve customer service, leading to higher satisfaction and operational efficiency. Essentially, it turns complex, scattered communication channels into a streamlined, scalable system. Review collected by and hosted on G2.com.

Nistha S.

Trainer

Enterprise (> 1000 emp.)

5/2/2025

"Ozonetel Review"

5/5

What do you like best about Ozonetel?

Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that

it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Agents can handle all customer conversations from one place, improving response time and consistency. Increases outbound call volume and success rates for sales and collection teams.Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that

it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com.

Mohd M.

Premium Support Manager

Mid-Market (51-1000 emp.)

7/5/2025

"Solid Choice for Businesses Seeking Cloud-Based Call Solutions"

5/5

What do you like best about Ozonetel?

What I like best about Ozonetel is how simple it is to set up and use. It makes managing calls easy without needing extra hardware, and it works smoothly with popular CRMs and helpdesks. For any business that wants a flexible, reliable cloud contact center, Ozonetel is a practical choice that delivers good value and strong support. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

One thing I dislike about Ozonetel is that its user interface can feel a bit outdated and sometimes not very intuitive for new users. Also, occasional call quality drops or delays can happen during peak times, which could be improved. Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Ozonetel helps us manage customer calls easily without needing complex hardware or heavy IT support. It solves the problem of handling large call volumes by providing a reliable, cloud-based contact center with features like IVR, auto-dialers, and call recording. This makes customer communication smoother, improves response times, and helps us deliver better service while keeping costs low. Review collected by and hosted on G2.com.

RISHIT U.

Product Manager

Enterprise (> 1000 emp.)

10/14/2025

"Great Telephony Tool for all CRMs"

4.5/5

What do you like best about Ozonetel?

1. Easy integration with CRM

2. Real time dashboards

3. Call recordings are available easily, even in the CRM

4. The in-app dialer allows for sticky dialing and manual dialing Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

1. Changing the IVR routing is difficult and even understanding is difficult for a new user. Review collected by and hosted on G2.com.

J A.

Operations Associate

Insurance

Mid-Market (51-1000 emp.)

10/8/2025

"Review about Ozonetel"

5/5

What do you like best about Ozonetel?

In Ozonetel its very easy to dial a customer and navigations part is simple. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

Some time its shows up a error where unable to connect with cx. Review collected by and hosted on G2.com.

Shivi S.

Product Specialist

Mid-Market (51-1000 emp.)

7/4/2025

"Have a human touch which gives it a plus point"

4.5/5

What do you like best about Ozonetel?

By using it the person can increase its productivity plus better less qualification.

Plus it’s the voice of customer in real time which helps to indulge people more in it.

It has call back feature with email and on time follow up plus authentication with proper response gives more insight to it. Review collected by and hosted on G2.com.

What do you dislike about Ozonetel?

As it’s AI based so sometimes it lacks in call or we can say repeat queries come sometimes . Review collected by and hosted on G2.com.

What problems is Ozonetel solving and how is that benefiting you?

Its increase in customer value by fixing it rapidly plus increase in lead conversion and in sales too. Its faster and better decision maker with precise information.

As sales increases the more customer indulge in it.

As compare to Ameyo it best as call back , email or follow up calls are on time without a delay. Review collected by and hosted on G2.com.