# Best Auto Dialer Software - Page 4 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* The best auto dialer software in 2026 is Nooks, rated 4.8 out of 5 on G2 based on 1,500+ verified reviews. Close matches Nooks' top rating and offers a built-in CRM for teams prioritizing integrated lead management. Both tools excel at high-volume parallel dialing, though users occasionally report lag during peak calling periods. 1. Nooks — 4.8/5 (1,500+ reviews): High-volume parallel dialing with AI-powered coaching 2. Orum — 4.6/5 (800+ reviews): Parallel-dialing outbound with AI-powered connect rates 3. Genesys Cloud CX — 4.4/5 (1,500+ reviews): Omnichannel outbound dialing with Salesforce-native routing 4. RingCentral Contact Center — 4.1/5 (200+ reviews): Omnichannel outbound dialing with CRM-integrated call logging 5. Close — 4.7/5 (2,000+ reviews): High-volume outbound dialing with built-in CRM *Updated June 2026. Based on 2026 G2 verified review data across 47 products.* Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality. The [best auto dialer software](https://learn.g2.com/best-auto-dialer-software) often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone. Many auto dialer products integrate directly with existing [CRM software](https://www.g2.com/categories/crm) or are built into [contact center infrastructure software](https://www.g2.com/categories/contact-center-infrastructure) or [telecom services for call centers](https://www.g2.com/categories/telecom-services-for-call-centers), but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with [outbound call tracking software](https://www.g2.com/categories/outbound-call-tracking). They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself. To qualify for inclusion in the Auto Dialer category, a product must: - Automatically call phone numbers from a predesignated list - Present a prerecorded message or prompt once the call is answered or connect to a live agent ## Top Auto Dialer Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,587 reviews) | High-volume parallel dialing with AI-powered coaching | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 2 | [Orum](https://www.g2.com/products/orum/reviews) | 4.6/5.0 (815 reviews) | Parallel-dialing outbound with AI-powered connect rates | "[Major Gains in Output and Results with Orum](https://www.g2.com/survey_responses/orum-review-12893264)" | | 3 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel outbound dialing with Salesforce-native routing | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 4 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,029 reviews) | High-volume outbound dialing with built-in CRM | "[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)" | | 5 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | High-volume dialing with Salesforce-integrated call intelligence | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 6 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (597 reviews) | Predictive dialing with Salesforce-integrated campaign workflows | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" | | 7 | [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) | 4.1/5.0 (204 reviews) | Omnichannel outbound dialing with CRM-integrated call logging | "[Reliable Contact Center Platform for Efficient Customer Engagement](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855)" | | 8 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,799 reviews) | CRM-integrated power dialing with AI call intelligence | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 9 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,356 reviews) | CRM-integrated power dialing with AI call intelligence | "[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)" | | 10 | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5.0 (1,604 reviews) | Omnichannel contact center dialing with compliance automation | "[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)" | ## How Many Auto Dialer Software Products Does G2 Track? **Total Products under this Category:** 172 ### Category Stats (Jul 2026) - **Average Rating**: 4.46/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: RingCX (+0.99%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month *Last updated: July 03, 2026* ## How Does G2 Rank Auto Dialer Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 46,700+ Authentic Reviews - 172+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Auto Dialer Software Is Best for Your Use Case? - **Leader:** [Nooks](https://www.g2.com/products/nooks/reviews) - **Highest Performer:** [DialedIn](https://www.g2.com/products/dialedin/reviews) - **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews) - **Top Trending:** [Nooks](https://www.g2.com/products/nooks/reviews) - **Best Free Software:** [Nooks](https://www.g2.com/products/nooks/reviews) --- **Sponsored** ### GTM Workspace - Powered by ZoomInfo Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1386&secure%5Bchosen_at%5D=2026-07-04T03%3A07%3A57Z&secure%5Bdisplayable_resource_id%5D=1386&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1386&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=577&secure%5Bresource_id%5D=1386&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fauto-dialer&secure%5Btoken%5D=d1de44d4fce43abde0de6c7bcbe5fdc2404ffc1161e40a820bb971da6044454a&secure%5Burl%5D=https%3A%2F%2Fwww.zoominfo.com%2Foffers%2Fauto-dialer%3Fcamp_id%3D7017y000023KLYnAAO%26utm_source%3DG2%26utm_medium%3DG2clicks%26utm_campaign%3DWorkspace_AutoDialer_NB-All_G2_NA_US%26utm_content%3DFT%26offer%3Dfree_trial&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Auto Dialer Software Products in 2026? ### 1. [ICTBroadcast](https://www.g2.com/products/ictbroadcast/reviews) Offer: ICTBroadcast offers life time free licenses of ICTBroadcast Enterprise Edition up-to 50 concurrent calls / channels . ICTBroadcast is a White label, multi-tenant, unified communications-based auto dialer, predictive dialer,progressive dialer, preview and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, inbound and outbound call centre functionlity, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact centre-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call centre scenarios with effective and efficient communications management. ICTBroadcast is open source project developed over LAMP stack and open source Asterisk communications engine . **Average Rating:** 4.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate ICTBroadcast?** - **Omnichannel:** 6.7/10 (Category avg: 8.6/10) - **API / Integrations:** 6.7/10 (Category avg: 8.6/10) - **Progressive Dialing:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind ICTBroadcast?** - **Seller:** [ICTINNOVATIONs](https://www.g2.com/sellers/ictinnovations) - **Year Founded:** 2006 - **HQ Location:** Multan, Pakistan - **Twitter:** @tahiralmas (1,064 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ict-innovations/about (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of ICTBroadcast? **"[Advanced telecommunication auto dialer Software - ICT broadcast](https://www.g2.com/survey_responses/ictbroadcast-review-8767638)"** **Rating:** 5.0/5.0 stars *— Pavan V.* [Read full review](https://www.g2.com/survey_responses/ictbroadcast-review-8767638) --- **"[Outbound Sales Management: ICTBroadcast the best yet](https://www.g2.com/survey_responses/ictbroadcast-review-8645439)"** **Rating:** 4.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/ictbroadcast-review-8645439) --- #### What Are G2 Users Discussing About ICTBroadcast? - [What is ICTBroadcast used for?](https://www.g2.com/discussions/what-is-ictbroadcast-used-for) ### 2. [RizzDial](https://www.g2.com/products/rizzdial/reviews) RizzDial is an AI-powered auto dialer and sales engagement platform designed for businesses that need to contact, qualify, and convert leads at scale. It combines predictive dialing, AI voice agents, SMS and email automation, CRM syncing, and real-time analytics into a single system. RizzDial helps sales teams and service-based businesses respond faster, reduce missed calls, and book more appointments without increasing headcount. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate RizzDial?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind RizzDial?** - **Seller:** [RizzDial](https://www.g2.com/sellers/rizzdial) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are RizzDial's Pros and Cons? **Pros:** - Customer Support (3 reviews) - CRM Integration (1 reviews) - Easy Integrations (1 reviews) - Helpful (1 reviews) - Reporting (1 reviews) ### What Do G2 Reviewers Say About RizzDial? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer support** of RizzDial, noting the team's responsiveness and attention to detail. - Users value the **CRM integration** of RizzDial, enhancing customization and support for a seamless experience. - Users commend the **easy integrations** with RizzDial, appreciating the seamless setup and responsive team support. - Users enjoy the **customizability** of RizzDial, appreciating its integration and responsive live support team. - Users appreciate the **daily reports** from RizzDial, highlighting the team's attention to detail and support. #### What Are Recent G2 Reviews of RizzDial? **"[Love using Rizz Dialer](https://www.g2.com/survey_responses/rizzdial-review-12113644)"** **Rating:** 5.0/5.0 stars *— Eduardo A.* [Read full review](https://www.g2.com/survey_responses/rizzdial-review-12113644) --- **"[Effortless Integration and Human-Like AI with Outstanding Support](https://www.g2.com/survey_responses/rizzdial-review-12114320)"** **Rating:** 5.0/5.0 stars *— Chris L.* [Read full review](https://www.g2.com/survey_responses/rizzdial-review-12114320) --- ### 3. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Salesmsg?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Omnichannel:** 9.2/10 (Category avg: 8.6/10) - **API / Integrations:** 8.3/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Easy Communication (71 reviews) - Easy Integration (64 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (21 reviews) - Sending Issues (17 reviews) - Slow Loading (16 reviews) - SMS Issues (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Salesmsg greatly enhances communication and organization, streamlining their workflow. - Users find Salesmsg to provide **easy communication** , facilitating contact with patients without disruption. - Users love the **easy integration** of Salesmsg with CRM, enhancing their communication with leads and customers effectively. - Users value the **seamless integrations** of Salesmsg, enhancing communication with leads and improving workflow efficiency. - Users highlight the **responsive customer support** of Salesmsg, ensuring help is always available when needed. **Cons:** - Users find the **missing features** like dark mode and large image uploads hinder their experience with Salesmsg. - Users report **messaging issues** such as delays, difficulty tracking conversations, and frustrations with interrupted broadcasts. - Users express frustration with the **sending issues** , including difficulties in sending photos and frequent resending requirements. - Users often face **slow loading times** for the contact database, impacting efficiency during client communications. - Users report **SMS delivery issues** , particularly during large campaigns, impacting the overall effectiveness of Salesmsg. #### What Are Recent G2 Reviews of Salesmsg? **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 4. [Scriptify](https://www.g2.com/products/scriptify/reviews) Scriptify is an AI enhanced dialer that completely eliminates a lot of manual tasks your reps have to do between calls. You can program it to execute a set of tasks pre and post call, right from sending emails to the prospect, to taking notes with AI and logging it back to the CRM, to answering any questions you might have. SDRs using Scriptify see more than 4x increase in their daily call volume. Unlike parallel dialers, Scriptify has no delays and dials from Shaken / Stir and CNAM registered premium business phone numbers. These numbers have branded calling so your business name shows up on the calls and your numbers are never marked as "spam likely". Scriptify users also see a 20-30% connect rates with our pickup prediction algorithm. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Scriptify?** - **Omnichannel:** 7.5/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Scriptify?** - **Seller:** [Scriptify Inc](https://www.g2.com/sellers/scriptify-inc) - **Year Founded:** 2022 - **HQ Location:** Dover, US - **Twitter:** @ScriptifyAI (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/scriptify-ai/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Scriptify? **"[VOLUME!!!](https://www.g2.com/survey_responses/scriptify-review-9759605)"** **Rating:** 5.0/5.0 stars *— Abdullah S.* [Read full review](https://www.g2.com/survey_responses/scriptify-review-9759605) --- **"[Innovative phone based outbound weapon](https://www.g2.com/survey_responses/scriptify-review-10237215)"** **Rating:** 4.5/5.0 stars *— Allan C.* [Read full review](https://www.g2.com/survey_responses/scriptify-review-10237215) --- ### 5. [Smarter Contact](https://www.g2.com/products/smarter-contact/reviews) Smarter Contact is the Market-Leading AI-Powered Text and Voice Communications Platform An all-in-one integrated platform to: - Engage contacts to consistently have more conversations; - Nurture contacts though the funnel; - Close deals by turning leads to revenue; - Measure results to scale what works or fix what doesn’t. Build relationships, engage leads, close deals, and achieve your earning potential up to 10x faster. Smarter Contact is a superior platform due to its all-in-one approach that simplifies communication, robust compliance features, high data accuracy, and dedicated customer support, all tailored for high-efficiency lead generation. Key factors that make Smarter Contact stand out include: \* All-in-One Platform: It integrates text, voice, a native power dialer, and a built-in CRM into a single platform. This eliminates the need for multiple different tools and streamlines workflows. \* Rapid 10DLC Approval: Provides a streamlined, fully guided 10DLC registration process handled directly within the platform, providing faster approvals (as quick as 2 business days) compared to competitors where the process might take weeks and require third-party registration. \* Industry-Leading Deliverability: Unrivaled SMS delivery rates using an AI-powered algorithm and high-tier data sources, ensuring a higher percentage of messages reach the intended recipients. \* AI-Powered: Smarter Contact AI helps customers improve and scale campaign performance while adhering to TCPA compliance. \* Automation and Scale: Run automated drip campaigns, workflows, and follow-up campaigns while you close business. This automation allows you to greatly scale the business with minimum resources. \* Built-on TCPA Compliance Safeguards: Includes many safeguards to keep you in compliance such as: 1. Uploaded contacts are cleaned to boost delivery and replay rates 2. Automatic pausing of underperforming campaigns 3. Automatic phone number distribution to reduce messages being blocked. \* No Daily Limits/Restrictions: Unlike some competitors that impose daily sending limits or number restrictions, Smarter Contact allows users to send campaigns to any contact from any of their business phone numbers without daily volume caps. \* User-Friendly Interface and Automation: The platform is praised in user reviews for its intuitive, simple, and easy-to-navigate user interface, which helps new users get started quickly without a steep learning curve. \* Mobile App Access: Smarter Contact offers a full mobile app, allowing users to manage contacts and campaigns, answer calls, and engage in conversations on the go. **Average Rating:** 4.9/5.0 **Total Reviews:** 86 **How Do G2 Users Rate Smarter Contact?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Smarter Contact?** - **Seller:** [Smarter Contact](https://www.g2.com/sellers/smarter-contact) - **Company Website:** https://smartercontact.com - **Year Founded:** 2019 - **HQ Location:** Tampa, US - **Twitter:** @smartercontact (14 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/smartercontact (78 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Real Estate - **Company Size:** 92% Small-Business, 8% Mid-Market #### What Are Smarter Contact's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Customer Support (26 reviews) - User-Friendly (14 reviews) - Time-Saving (12 reviews) - Helpful (11 reviews) **Cons:** - Expensive (6 reviews) - Learning Curve (4 reviews) - Limited Features (3 reviews) - Reporting Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Smarter Contact? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Smarter Contact, making navigation and setup simple and effective. - Users praise the **approachable and effective customer support** of Smarter Contact, providing timely assistance whenever needed. - Users commend the **user-friendliness** of Smarter Contact, appreciating its ease of use and efficient campaign setup. - Users value the **time-saving automation** of Smarter Contact, enhancing efficiency and maximizing outreach efforts effortlessly. - Users find **Smart Contact extremely helpful** , enjoying seamless usability and effective SMS campaign results with impressive deliverability rates. **Cons:** - Users find the **high costs** of Smarter Contact can add up, especially with long-term campaigns. - Users experience a **higher than expected learning curve** with Smarter Contact, which can hinder initial usability and efficiency. - Users find the **limited features** of Smarter Contact can hinder customization and slow down their productivity. - Users find the **reporting issues** in Smarter Contact limit detailed analysis and overall campaign performance assessment. - Users experience **slow performance** with Smarter Contact, particularly during data handling and contact uploads. #### What Are Recent G2 Reviews of Smarter Contact? **"[Ive used other companies .. This is best with ease of use..](https://www.g2.com/survey_responses/smarter-contact-review-11657624)"** **Rating:** 5.0/5.0 stars *— Gabriel F.* [Read full review](https://www.g2.com/survey_responses/smarter-contact-review-11657624) --- **"[Time saving SMS marketing with great verification and filtering](https://www.g2.com/survey_responses/smarter-contact-review-12397905)"** **Rating:** 5.0/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/smarter-contact-review-12397905) --- ### 6. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments **Average Rating:** 4.1/5.0 **Total Reviews:** 243 **How Do G2 Users Rate 8x8 Contact Center?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Progressive Dialing:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind 8x8 Contact Center?** - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Company Website:** https://www.8x8.com - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 (11,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 54% Mid-Market, 36% Small-Business #### What Are 8x8 Contact Center's Pros and Cons? **Pros:** - Ease of Use (37 reviews) - Helpful (26 reviews) - Customer Support (24 reviews) - Features (19 reviews) - Efficiency (17 reviews) **Cons:** - Missing Features (11 reviews) - Poor Customer Support (11 reviews) - Call Management (7 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) ### What Do G2 Reviewers Say About 8x8 Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of 8x8 Contact Center, benefiting from its user-friendly integrations and support. - Users value the **knowledgeable and friendly support** at 8x8 Contact Center, enhancing their overall experience significantly. - Users appreciate the **helpful and knowledgeable customer support** from 8x8 Contact Center, enhancing their overall experience. - Users value the **ease of use and integration** of 8x8, enhancing teamwork and client service effortlessly. - Users commend the **efficiency** of 8x8 Contact Center, enabling smooth workflows and effective client communication. **Cons:** - Users feel frustrated by the **missing features** like custom reporting, warm transfers, and insufficient quality management tools. - Users experience **poor customer support** characterized by long waits, unhelpful assistance, and dropped calls. - Users dislike the **inability to warm transfer calls** to different queues, complicating internal communication. - Users find the **complexity of administration** overwhelming, impacting usability and creating frustration with multiple platforms. - Users find **integration issues** frustrating, especially with Zoho ERP and the need for multiple platforms for calls. #### What Are Recent G2 Reviews of 8x8 Contact Center? **"[Efficient Service with Personable Support, AI Needs Improvement](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)"** **Rating:** 4.0/5.0 stars *— Sam C.* [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729) --- **"[Comprehensive Reporting, Needs Consolidation Options](https://www.g2.com/survey_responses/8x8-contact-center-review-12654670)"** **Rating:** 4.0/5.0 stars *— Dardra D.* [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12654670) --- #### What Are G2 Users Discussing About 8x8 Contact Center? - [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) ### 7. [Alvaria Intelligence Platform](https://www.g2.com/products/alvaria-intelligence-platform/reviews) The Alvaria Intelligence Platform is an intelligent contact center and customer engagement platform designed for enterprise organizations. Built on an open API architecture, it enables seamless integration with third-party systems and supports flexible, scalable contact center environments. The platform provides a unified suite of capabilities, including self-service, omnichannel inbound and outbound engagement, workforce management, quality management, AI-driven service intelligence, omnichannel orchestration, and reporting and analytics. It enables organizations to manage customer preferences and segmentation data through a centralized self-service portal, supporting more personalized and efficient interactions. Customers can engage seamlessly across voice and digital channels, creating a consistent, continuous experience regardless of how they choose to connect. With AI-powered orchestration and intelligent outbound capabilities, organizations can deliver timely customer communications, improve engagement outcomes, and support revenue recovery initiatives in a compliant and scalable manner. AI-driven service intelligence helps surface insights from customer interactions, improve segmentation, and enhance engagement decisions across every touchpoint. Built-in analytics and reporting provide visibility into operational performance, helping teams refine service strategies and improve efficiency. The platform also supports live assistance capabilities to ensure customers and agents can access support when needed. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Alvaria Intelligence Platform?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Alvaria Intelligence Platform?** - **Seller:** [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc) - **Year Founded:** 1973 - **HQ Location:** Atlanta, US - **Twitter:** @Alvaria_Inc (278 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alvaria-inc (69 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Enterprise, 20% Mid-Market #### What Are Recent G2 Reviews of Alvaria Intelligence Platform? **"[Alvaria Cloud is the best service solution](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652)"** **Rating:** 4.5/5.0 stars *— Abdelrahman F.* [Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652) --- **"[Alvaria cloud is a necessity](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777) --- #### What Are G2 Users Discussing About Alvaria Intelligence Platform? - [What is Alvaria Cloud used for?](https://www.g2.com/discussions/what-is-alvaria-cloud-used-for) - [What is Alvaria Motivate used for?](https://www.g2.com/discussions/what-is-alvaria-motivate-used-for) ### 8. [CallCloud](https://www.g2.com/products/callcloud/reviews) CallCloud turns Salesloft and Outreach into power dialers directly in their UI with one click integration. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate CallCloud?** - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind CallCloud?** - **Seller:** [CallCloud](https://www.g2.com/sellers/callcloud) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/callcloud1/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Mid-Market, 33% Enterprise #### What Are CallCloud's Pros and Cons? **Pros:** - Daily Use (2 reviews) - Ease of Use (2 reviews) - Easy Integrations (2 reviews) - Efficiency (2 reviews) - Seamless Experience (2 reviews) **Cons:** - Email Issues (1 reviews) - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About CallCloud? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from the **efficiency and simplicity** of CallCloud, significantly increasing their dialing productivity and meeting bookings. - Users find CallCloud's **ease of use** exceptional, seamlessly integrating and boosting productivity for daily tasks. - Users highlight the **easy integrations** of CallCloud, enhancing productivity and simplifying the setup process significantly. - Users commend the **efficiency** of CallCloud, praising its ability to enhance productivity and streamline dialing processes. - Users commend the **seamless experience** of CallCloud, enhancing productivity by simplifying call logging and interaction quality. **Cons:** - Users experience occasional **email issues** , but the support team is responsive and communicates updates promptly. - Users experience occasional **software bugs** , though the team communicates effectively to resolve issues promptly. #### What Are Recent G2 Reviews of CallCloud? **"[The best powerdialer](https://www.g2.com/survey_responses/callcloud-review-10593576)"** **Rating:** 5.0/5.0 stars *— Maximus N.* [Read full review](https://www.g2.com/survey_responses/callcloud-review-10593576) --- **"[Simple and easy to use](https://www.g2.com/survey_responses/callcloud-review-10574312)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/callcloud-review-10574312) --- ### 9. [CommPeak](https://www.g2.com/products/commpeak/reviews) Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. From predictive dialing and omnichannel conversations to VoIP and DID numbers, our services keep operations connected and performing at their best. Our Products - Our global offering includes premium A–Z termination, SMS and messaging, CloudPBX, DID numbers, HLR LookUp, and a free softphone for business calling. Supported by AI insights, Tier 1 connectivity, and a robust provider network, CommPeak provides scalable solutions to control costs and optimize communication. \* CommPeak Dialer – An AI-powered dialer maximizes talk time and reduces wait time by routing calls based on real-time agent availability with flexible workflows, adaptable dialing strategies, and omnichannel reach. \* CloudPBX – a cloud phone system for global and distributed teams, integrating with CRMs and business tools while providing real-time control over performance, routing, and call quality. \* TextPeak SMS Messaging – A messaging platform for handling high volume SMS campaigns and omnichannel conversation, complete with a shared team inbox. \* SIP Trunking – premium A–Z voice termination that delivers secure, high-quality connectivity, with flexible routing and cost controls that scale capacity as needed. \* DID Numbers – secure local, cost-effective numbers to expand your presence worldwide and connect with customers in key markets. \* HLR LookUp – A number validation service so you only connect with active leads and avoid wasting time on unreachable contacts. \* Softphone – A free, user-friendly application for business calling that supports SIP accounts and remote teams from browser or desktop. Turning Engagement Into Results - Every interaction can become a business win with tools that improve how agents connect with leads and customers. \* Live Monitoring - gives managers real-time visibility and control over activity. \* Omnichannel Outreach - extends engagement beyond voice by enabling agents to reach customers and leads through SMS, WhatsApp, or Telegram Bot. \* Tier 1 Connectivity - backs every call with Tier 1 quality, providing reliable global reach and consistently high-quality connections. \* AI Call Analysis - turn calls into insights. Every call becomes a searchable transcript, with AI summaries that highlight tone and resolution. Turning Communication Into Measurable Outcomes - CommPeak solutions deliver tangible results. \* Boosts Agent Productivity - through structured workflows and clear task ownership. \* Reduces Operational Costs - with premium A–Z termination and optimized processes. \* Supports Data-Driven Decisions - by providing performance insights that guide strategy. \* Scales for Growth - with global coverage, multiple PoPs, and dedicated customer success managers. \* Drives Lead Engagement and Sales - by improving targeting, timing, and personalization across channels. \* Strengthens Customer Experience - with consistent, well-timed communication routed to the right agent. Reliability and Security at Every Level - CommPeak provides the infrastructure and security to keep communication connected and protected. \* 55+ Tier 1 connections \* 10 global PoPs \* PSTN replacement in 45+ countries Security is prioritized with end-to-end encryption, masked contact details, and custom user permissions. Behind every service is in-house expertise, from proprietary solutions to dedicated onboarding and 24/7 live support. **Average Rating:** 4.4/5.0 **Total Reviews:** 6 **How Do G2 Users Rate CommPeak?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind CommPeak?** - **Seller:** [CommPeak](https://www.g2.com/sellers/commpeak) - **Year Founded:** 2011 - **HQ Location:** Wan Chai, HK - **Twitter:** @CommPeak (25 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/commpeak/ (107 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are CommPeak's Pros and Cons? **Pros:** - Easy Setup (1 reviews) - Setup Ease (1 reviews) **Cons:** - Expensive (1 reviews) - Poor Customer Support (1 reviews) - Unethical Sales (1 reviews) - Unethical Sales Practices (1 reviews) #### What Are Recent G2 Reviews of CommPeak? **"[User-friendly. Easy to understand. Short training times](https://www.g2.com/survey_responses/commpeak-review-5246015)"** **Rating:** 5.0/5.0 stars *— Lasha T.* [Read full review](https://www.g2.com/survey_responses/commpeak-review-5246015) --- **"[All-in-One CommPeak: Scalable, Reliable Contact-Center Platform with Excellent Integrations](https://www.g2.com/survey_responses/commpeak-review-13045120)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/commpeak-review-13045120) --- #### What Are G2 Users Discussing About CommPeak? - [What is CommPeak used for?](https://www.g2.com/discussions/what-is-commpeak-used-for) - 1 comment ### 10. [Diabolocom](https://www.g2.com/products/diabolocom/reviews) Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. **Average Rating:** 4.3/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Diabolocom?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Omnichannel:** 7.5/10 (Category avg: 8.6/10) - **API / Integrations:** 7.5/10 (Category avg: 8.6/10) - **Progressive Dialing:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Diabolocom?** - **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom) - **Company Website:** https://www.diabolocom.com/ - **Year Founded:** 2005 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/diabolocom/ (178 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 59% Mid-Market, 28% Small-Business #### What Are Diabolocom's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Customer Support (4 reviews) - Customization (4 reviews) - Easy Implementation (4 reviews) - Efficiency (4 reviews) **Cons:** - Missing Features (3 reviews) - Customer Service (2 reviews) - Delays (2 reviews) - Limitations (2 reviews) - Limited Customization (2 reviews) ### What Do G2 Reviewers Say About Diabolocom? *AI-generated summary from verified user reviews* **Pros:** - Users find Diabolocom's **ease of use** exceptional, enabling quick adaptation and seamless integration with existing systems. - Users praise Diabolocom for its **exceptionally responsive customer support** that enhances the implementation process efficiently. - Users emphasize the **customization options** of Diabolocom, allowing seamless integration and tailored solutions for unique needs. - Users find Diabolocom's **easy implementation** process remarkably swift, enhancing usability and integration with existing systems. - Users rave about the **exceptional efficiency** of Diabolocom, streamlining communication and saving valuable agent time. **Cons:** - Users find a lack of **advanced feature integration** in Diabolocom, hindering customization and overall efficiency. - Users find **customer service support challenging to reach** , which hinders their ability to optimize workflows effectively. - Users experience **delays during updates** , particularly affecting work schedules due to interruptions lasting up to 30 minutes. - Users find the **rigidity of pre-configured workflows** limits customization, impacting their customer service effectiveness. - Users find the **limited customization** of Diabolocom restrictive, impacting the alignment with their unique business processes. #### What Are Recent G2 Reviews of Diabolocom? **"[Reliable, simple, and quick French solution to deploy with close editor support](https://www.g2.com/survey_responses/diabolocom-review-11906441)"** **Rating:** 4.0/5.0 stars *— sylvain H.* [Read full review](https://www.g2.com/survey_responses/diabolocom-review-11906441) --- **"[Fine-tuning and AI Integration](https://www.g2.com/survey_responses/diabolocom-review-11928532)"** **Rating:** 4.5/5.0 stars *— Matthieu R.* [Read full review](https://www.g2.com/survey_responses/diabolocom-review-11928532) --- ### 11. [ipSCAPE](https://www.g2.com/products/ipscape/reviews) IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools. **Average Rating:** 4.8/5.0 **Total Reviews:** 28 **How Do G2 Users Rate ipSCAPE?** - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind ipSCAPE?** - **Seller:** [IPscape](https://www.g2.com/sellers/ipscape) - **Year Founded:** 2005 - **HQ Location:** North Sydney, NSW - **Twitter:** @IPscape (435 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ipscape/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 79% Small-Business, 18% Mid-Market #### What Are Recent G2 Reviews of ipSCAPE? **"[Accurate](https://www.g2.com/survey_responses/ipscape-review-8247991)"** **Rating:** 5.0/5.0 stars *— Jhona H.* [Read full review](https://www.g2.com/survey_responses/ipscape-review-8247991) --- **"[GOOD](https://www.g2.com/survey_responses/ipscape-review-8223809)"** **Rating:** 5.0/5.0 stars *— Marilyn B.* [Read full review](https://www.g2.com/survey_responses/ipscape-review-8223809) --- ### 12. [ProspectBoss CRM Dialer](https://www.g2.com/products/prospectboss-crm-dialer/reviews) ProspectBoss.com provides a suite of sales tools. Our products include our popular CRM PowerDialer, SalesDataList, AgentCircleProspecting, and RinglessMessages. With the product we serve any sales professionals including those of a one-man shop to franchises and large corporations and some of the industries that we serve include: Insurance Real Estate Debt Management Construction Heating and Air Recruiters and many more! **Average Rating:** 3.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate ProspectBoss CRM Dialer?** - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind ProspectBoss CRM Dialer?** - **Seller:** [SalesDialers.com](https://www.g2.com/sellers/salesdialers-com) - **HQ Location:** Savannah, US - **Twitter:** @SalesDialers (667 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/prospectboss/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are ProspectBoss CRM Dialer's Pros and Cons? **Cons:** - Call Issues (1 reviews) - Communication Issues (1 reviews) - Dialer Limitations (1 reviews) - Support Delays (1 reviews) ### What Do G2 Reviewers Say About ProspectBoss CRM Dialer? *AI-generated summary from verified user reviews* **Cons:** - Users report **call issues** with ProspectBoss CRM Dialer, experiencing delays and persistent connectivity problems. - Users experience **communication issues** with ProspectBoss CRM Dialer due to slow dialing and server overload, affecting reliability. - Users experience **dialer limitations** with slow dialing and frequent connectivity issues, causing frustration and inefficiency. - Users report **support delays** and ongoing issues with dialing, leading to frustration and unresolved problems. #### What Are Recent G2 Reviews of ProspectBoss CRM Dialer? **"[Speed Dialer with built in CRM](https://www.g2.com/survey_responses/prospectboss-crm-dialer-review-4973083)"** **Rating:** 4.0/5.0 stars *— Gary C.* [Read full review](https://www.g2.com/survey_responses/prospectboss-crm-dialer-review-4973083) --- **"[Great Dialer and a Great Price.](https://www.g2.com/survey_responses/prospectboss-crm-dialer-review-2074397)"** **Rating:** 5.0/5.0 stars *— Jeff S.* [Read full review](https://www.g2.com/survey_responses/prospectboss-crm-dialer-review-2074397) --- #### What Are G2 Users Discussing About ProspectBoss CRM Dialer? - [What is ProspectBoss CRM Dialer used for?](https://www.g2.com/discussions/what-is-prospectboss-crm-dialer-used-for) ### 13. [Revium](https://www.g2.com/products/revium/reviews) Revium is the sales efficiency tool you’ve been searching for. Our platform combines the core functionalities of six key sales tools with over 12 years of data-driven insights, from 250+ companies across 50+ B2B industries, to enable you to be more effective, work more efficiently, and focus on what matters most: closing deals faster. Revium automates prospect research, provides easy-to-use and effective workflows, generates hyper-personalized emails, call scripts and LinkedIn messages, enables users to 5x their dials, and gives visibility into campaign and team performance – saving an average of 42% on current tech stack costs while increasing user efficiency by over 80%. Join us in redefining success and experience the future of sales enablement. **Average Rating:** 3.3/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Revium?** - **Has the product been a good partner in doing business?:** 5.6/10 (Category avg: 8.9/10) - **Omnichannel:** 6.7/10 (Category avg: 8.6/10) - **API / Integrations:** 4.2/10 (Category avg: 8.6/10) - **Progressive Dialing:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Revium?** - **Seller:** [Revium](https://www.g2.com/sellers/revium-bc98dda5-1391-4fa1-a845-a9e3b04b70ce) - **Year Founded:** 2023 - **HQ Location:** Pittsburgh, US - **LinkedIn® Page:** https://www.linkedin.com/company/revium-io (9 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 27% Mid-Market #### What Are Revium's Pros and Cons? **Pros:** - Time-saving (5 reviews) - Automation (4 reviews) - Ease of Use (4 reviews) - Lead Generation (4 reviews) - Customer Support (3 reviews) **Cons:** - Learning Curve (7 reviews) - Overwhelming (4 reviews) - Overwhelming Experience (4 reviews) - Usability Issues (4 reviews) - Difficult Learning (3 reviews) ### What Do G2 Reviewers Say About Revium? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving capabilities** of Revium, appreciating its ease of use and efficient task management. - Users appreciate the **automation features** of Revium, which significantly save time and streamline sales tasks. - Users appreciate the **ease of use** of Revium, highlighting its fast performance and time-saving capabilities. - Users benefit from Revium's **efficient lead generation** through valuable prospect data and automated messaging features. - Users appreciate the **exceptional customer support** from Revium, noting their responsiveness and dedication to resolving issues. **Cons:** - Users find Revium's **learning curve steep** , with overwhelming options and unsatisfactory support hindering effective use. - Users find Revium's features to be **overwhelming** , leading to difficulties in learning and utilizing the platform effectively. - Users find Revium's platform to have **overwhelming experience** , making it difficult to navigate and utilize effectively. - Users report significant **usability issues** with Revium, facing challenges in setup and achieving satisfactory results. - Users find Revium's **difficult learning curve** overwhelming, hindering effective implementation and team adoption from the outset. #### What Are Recent G2 Reviews of Revium? **"[Reviewing Revium for B2B sales](https://www.g2.com/survey_responses/revium-review-10966032)"** **Rating:** 5.0/5.0 stars *— Madhvi P.* [Read full review](https://www.g2.com/survey_responses/revium-review-10966032) --- **"[My Personal Experience with Revium.](https://www.g2.com/survey_responses/revium-review-10032970)"** **Rating:** 5.0/5.0 stars *— Arman S.* [Read full review](https://www.g2.com/survey_responses/revium-review-10032970) --- ### 14. [SaleSys](https://www.g2.com/products/salesys/reviews) The all-in-one telemarketing software. Simple, efficient, automated. Everything you need for volume telemarketing, from dialer to e-sign and workflows. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate SaleSys?** - **Omnichannel:** 8.3/10 (Category avg: 8.6/10) - **API / Integrations:** 6.7/10 (Category avg: 8.6/10) - **Progressive Dialing:** 7.5/10 (Category avg: 8.6/10) **Who Is the Company Behind SaleSys?** - **Seller:** [SaleSys](https://www.g2.com/sellers/salesys) - **Year Founded:** 2020 - **HQ Location:** Bromma, SE - **LinkedIn® Page:** https://www.linkedin.com/company/salesys/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are SaleSys's Pros and Cons? **Pros:** - Customer Acquisition (1 reviews) - Efficiency (1 reviews) - Power Dialer (1 reviews) **Cons:** - Filtering Problems (1 reviews) - Incomplete Information (1 reviews) ### What Do G2 Reviewers Say About SaleSys? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of customer acquisition** through SaleSys, enhancing telemarketing efficiency and lead communication. - Users find that SaleSys significantly boosts **efficiency** , streamlining telemarketing activities and improving lead communication. - Users find the **Power Dialer** of SaleSys enhances telemarketing efficiency, streamlining calls and lead communication. **Cons:** - Users find the **filtering problems** in SaleSys limit effective lead segmentation and success analysis for initiatives. - Users find **incomplete information** in SaleSys, making it hard to analyze leads and assess nurturing success. #### What Are Recent G2 Reviews of SaleSys? **"[E-sign feature enables the capturing of electronic signatures](https://www.g2.com/survey_responses/salesys-review-10362732)"** **Rating:** 4.0/5.0 stars *— Bora A.* [Read full review](https://www.g2.com/survey_responses/salesys-review-10362732) --- **"[A Great Order Management SOftware](https://www.g2.com/survey_responses/salesys-review-9441227)"** **Rating:** 4.5/5.0 stars *— Lavanderia T.* [Read full review](https://www.g2.com/survey_responses/salesys-review-9441227) --- ### 15. [smrtphone](https://www.g2.com/products/smrtphone/reviews) smrtPhone is an all-in-one phone system that allows sales-driven businesses to make more calls, send more texts, and close more deals. The cloud-based phone, multi-line power dialer, integrated AI tools that capture call summaries, keywords, and outcomes, full featured mobile app, customizable call flows, and robust suite of user management tools flex and grow with you. Focused on delivering deep integration with your CRM, smrtPhone powers greater automation, reduces time spent on clerical tasks, and gives valuable insight enabling you to do business better. **Average Rating:** 3.9/5.0 **Total Reviews:** 6 **How Do G2 Users Rate smrtphone?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind smrtphone?** - **Seller:** [smrtStudio Global](https://www.g2.com/sellers/smrtstudio-global) - **Year Founded:** 2017 - **HQ Location:** Middletown, US - **LinkedIn® Page:** https://www.linkedin.com/company/smrtphoneapp (35 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Real Estate - **Company Size:** 100% Small-Business #### What Are smrtphone's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Communication (2 reviews) - Easy Integration (2 reviews) - Calling Features (1 reviews) - Calling Services (1 reviews) **Cons:** - Expensive (2 reviews) - High Cost (2 reviews) - Internet Dependency (2 reviews) - Call Connectivity Issues (1 reviews) - Call Drops (1 reviews) ### What Do G2 Reviewers Say About smrtphone? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Smrtphone, praising its seamless setup and responsive customer support. - Users appreciate the **easy communication** offered by smrtPhone, streamlining interactions and improving connectivity with prospects. - Users value the **easy integration** of smrtPhone with CRMs, enhancing their communication and workflow efficiency. - Users love the **click-to-call feature** on Smrtphone, enhancing their convenience and efficiency in communication. - Users value the **click-to-call functionality** of smrtPhone, enhancing efficiency in their communication processes. **Cons:** - Users find the **cost of smrtPhone to be excessive** given its limitations and issues with functionality. - Users express concern over the **high cost** of smrtPhone, feeling it doesn't deliver value for the investment. - Users express frustration over **internet dependency** with smrtPhone, impacting functionality and customer support access. - Users report significant **call connectivity issues** with Smrtphone, hindering functionality and support for their CRM needs. - Users experience frequent **call drops** and report issues with their numbers being marked as spam. #### What Are Recent G2 Reviews of smrtphone? **"[Smart Calls, Smarter Business: My Experience with smrtPhone](https://www.g2.com/survey_responses/smrtphone-review-11088016)"** **Rating:** 5.0/5.0 stars *— Juliet E.* [Read full review](https://www.g2.com/survey_responses/smrtphone-review-11088016) --- **"[Seamless Call Management with Top-Notch Support](https://www.g2.com/survey_responses/smrtphone-review-12085650)"** **Rating:** 5.0/5.0 stars *— Tanika B.* [Read full review](https://www.g2.com/survey_responses/smrtphone-review-12085650) --- ### 16. [TCN](https://www.g2.com/products/tcn/reviews) TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support. **Average Rating:** 4.5/5.0 **Total Reviews:** 5 **How Do G2 Users Rate TCN?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Omnichannel:** 6.7/10 (Category avg: 8.6/10) - **API / Integrations:** 7.5/10 (Category avg: 8.6/10) - **Progressive Dialing:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind TCN?** - **Seller:** [TCN](https://www.g2.com/sellers/tcn) - **Year Founded:** 1999 - **HQ Location:** N/A - **Twitter:** @tcn (2,402 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tcn-inc/ (390 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of TCN? **"[Working with TCN has been game changing!!!!](https://www.g2.com/survey_responses/tcn-review-9529783)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/tcn-review-9529783) --- **"[Utilising TCN's advantages for marketing and calling efforts](https://www.g2.com/survey_responses/tcn-review-8408918)"** **Rating:** 4.5/5.0 stars *— Sugumar G.* [Read full review](https://www.g2.com/survey_responses/tcn-review-8408918) --- ### 17. [Altitude Xperience](https://www.g2.com/products/altitude-xperience/reviews) Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support. **Average Rating:** 4.0/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Altitude Xperience?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Altitude Xperience?** - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac (2,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enghouse/ (1,294 employees on LinkedIn®) - **Ownership:** ENGH (TSE) **Who Uses This Product?** - **Top Industries:** Banking, Telecommunications - **Company Size:** 52% Enterprise, 39% Mid-Market #### What Are Altitude Xperience's Pros and Cons? **Pros:** - Call Recording (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) - Interactions Management (1 reviews) ### What Do G2 Reviewers Say About Altitude Xperience? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of call recording** with Altitude Xperience, enhancing insights into guest experiences effortlessly. - Users appreciate the **ease of use** of Altitude Xperience, enhancing call handling and providing valuable insights effortlessly. - Users praise the **easy setup** of Altitude Xperience, enhancing the reliability and efficiency of voice interactions. - Users appreciate the **efficiency** of Altitude Xperience, enjoying seamless call handling and reliable guest interactions. - Users appreciate the **ease of use and reliability** of Altitude Xperience for managing guest interactions effectively. #### What Are Recent G2 Reviews of Altitude Xperience? **"[Platform Administrator](https://www.g2.com/survey_responses/altitude-xperience-review-3975849)"** **Rating:** 4.0/5.0 stars *— João Z.* [Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-3975849) --- **"[Seamless Communication and Reliable Support](https://www.g2.com/survey_responses/altitude-xperience-review-12190615)"** **Rating:** 5.0/5.0 stars *— Sharif H.* [Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-12190615) --- #### What Are G2 Users Discussing About Altitude Xperience? - [What is Altitude Xperience used for?](https://www.g2.com/discussions/what-is-altitude-xperience-used-for) ### 18. [Anywhere365](https://www.g2.com/products/anywhere365/reviews) What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. **Average Rating:** 4.1/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Anywhere365?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Anywhere365?** - **Seller:** [Anywhere365](https://www.g2.com/sellers/anywhere365) - **Year Founded:** 2010 - **HQ Location:** ROTTERDAM, ZH - **Twitter:** @ANYWHERE365 (1,172 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/anywhere365 (313 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 38% Small-Business, 38% Enterprise #### What Are Anywhere365's Pros and Cons? **Pros:** - Features (3 reviews) - Integrations (3 reviews) - Ease of Use (2 reviews) - Easy Integrations (2 reviews) - Easy Setup (2 reviews) **Cons:** - Difficult Setup (3 reviews) - Learning Curve (3 reviews) - Complexity (2 reviews) - Complex Usability (2 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About Anywhere365? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly design and extensive features** of Anywhere365, enhancing productivity and collaboration. - Users value the **s seamless integrations** of Anywhere365, enhancing connectivity and collaboration within the Microsoft 365 ecosystem. - Users enjoy the **user-friendly design** of Anywhere365, making it easy to navigate and utilize effectively. - Users value the **easy integrations** of Anywhere365, enhancing collaboration and automation within the Microsoft 365 ecosystem. - Users commend the **easy setup** of Anywhere365, appreciating its user-friendly interface and seamless integrations. **Cons:** - Users find the **difficult setup** process can be complex and costly, particularly for smaller organizations. - Users find the **learning curve steep** , with complex setup and higher costs posing challenges, especially for small businesses. - Users experience **complex setup challenges** , which can lead to higher costs and difficulties for new users. - Users find the **complex usability** of Anywhere365 challenging, especially during initial setup for new users. - Users find the **cost of setup** to be high, especially impacting smaller businesses significantly. #### What Are Recent G2 Reviews of Anywhere365? **"[Anywhere365 - Easy to use, Feature Rich and Affordable!](https://www.g2.com/survey_responses/anywhere365-review-8501124)"** **Rating:** 4.0/5.0 stars *— Sujit K.* [Read full review](https://www.g2.com/survey_responses/anywhere365-review-8501124) --- **"[Anywhere365 empower seamless Intelligent communication unifying customer conversation across channel](https://www.g2.com/survey_responses/anywhere365-review-11027064)"** **Rating:** 5.0/5.0 stars *— shilpa g.* [Read full review](https://www.g2.com/survey_responses/anywhere365-review-11027064) --- #### What Are G2 Users Discussing About Anywhere365? - [What is Anywhere365 Universal Contact Center Connector for Skype for Business and Lync used for?](https://www.g2.com/discussions/what-is-anywhere365-universal-contact-center-connector-for-skype-for-business-and-lync-used-for) ### 19. [CallShaper](https://www.g2.com/products/callshaper/reviews) Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale. Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency. With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money! **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **How Do G2 Users Rate CallShaper?** - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind CallShaper?** - **Seller:** [CallShaper](https://www.g2.com/sellers/callshaper) - **Year Founded:** 2012 - **HQ Location:** Perry Hall, US - **Twitter:** @CallShaper (58 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/callshaper/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Mid-Market, 20% Small-Business #### What Are Recent G2 Reviews of CallShaper? **"[One of the best tools](https://www.g2.com/survey_responses/callshaper-review-9420305)"** **Rating:** 4.0/5.0 stars *— Earvie P.* [Read full review](https://www.g2.com/survey_responses/callshaper-review-9420305) --- **"[Callshaper is the by far a great tool!](https://www.g2.com/survey_responses/callshaper-review-9312598)"** **Rating:** 5.0/5.0 stars *— Sandy L.* [Read full review](https://www.g2.com/survey_responses/callshaper-review-9312598) --- ### 20. [DCDial](https://www.g2.com/products/dcdial/reviews) Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate DCDial?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind DCDial?** - **Seller:** [DCDial](https://www.g2.com/sellers/dcdial) - **Year Founded:** 2012 - **HQ Location:** Atlanta, US - **Twitter:** @dcdialapp (3,526 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dcdialapp (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of DCDial? **"[Best dialer to speed incoming call volume](https://www.g2.com/survey_responses/dcdial-review-4530386)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/dcdial-review-4530386) --- **"[Best customer service](https://www.g2.com/survey_responses/dcdial-review-4365663)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/dcdial-review-4365663) --- #### What Are G2 Users Discussing About DCDial? - [What is DCDial used for?](https://www.g2.com/discussions/what-is-dcdial-used-for) ### 21. [EVS7](https://www.g2.com/products/evs7/reviews) EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate EVS7?** - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind EVS7?** - **Seller:** [Electronic Voice Services](https://www.g2.com/sellers/electronic-voice-services) - **Year Founded:** 1993 - **HQ Location:** Dallas, US - **LinkedIn® Page:** https://www.linkedin.com/company/electronic-voice-services (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are EVS7's Pros and Cons? **Pros:** - Agent Productivity (1 reviews) - Helpful (1 reviews) - Parallel Dialer (1 reviews) **Cons:** - Complex Reporting (1 reviews) - Inefficiency (1 reviews) - Process Complexity (1 reviews) - Setup Difficulty (1 reviews) ### What Do G2 Reviewers Say About EVS7? *AI-generated summary from verified user reviews* **Pros:** - Users note the **improved agent productivity** with EVS7's Parrot dialer, boosting outbound call traffic significantly. - Users find the **Parrot dialer feature** of EVS7 exceptionally helpful, boosting outbound call traffic significantly. - Users find the **Parallel Dialer** feature of EVS7 valuable, significantly increasing outbound call traffic for their sales teams. **Cons:** - Users find it **cumbersome to amend reports** in EVS7, complicating the identification of key performance indicators. - Users find the **inefficiency in report amendment** limits their ability to identify key performance indicators for sales strategies. - Users find the **process complexity** of EVS7 cumbersome, complicating report amendments and performance indicator identification. - Users find the **setup difficulty** with EVS7 can hinder effective customization of reports for their sales strategies. #### What Are Recent G2 Reviews of EVS7? **"[Parrot Predictive Dialer (Not for everyone)](https://www.g2.com/survey_responses/evs7-review-1647010)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/evs7-review-1647010) --- **"[Enables work from home augmentation](https://www.g2.com/survey_responses/evs7-review-10378376)"** **Rating:** 4.5/5.0 stars *— Bambang P.* [Read full review](https://www.g2.com/survey_responses/evs7-review-10378376) --- #### What Are G2 Users Discussing About EVS7? - [What is EVS7 used for?](https://www.g2.com/discussions/what-is-evs7-used-for) ### 22. [Hello Hunter](https://www.g2.com/products/hello-hunter/reviews) Hello Hunter is predictive dialing software. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Hello Hunter?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Omnichannel:** 8.3/10 (Category avg: 8.6/10) - **API / Integrations:** 6.7/10 (Category avg: 8.6/10) - **Progressive Dialing:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Hello Hunter?** - **Seller:** [Predictive Dialer](https://www.g2.com/sellers/predictive-dialer) - **HQ Location:** N/A - **Twitter:** @DialerSoftware1 (70 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hello-hunter (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of Hello Hunter? **"[It is really amazing tool especially for us developer, for code snippets and review](https://www.g2.com/survey_responses/hello-hunter-review-7059920)"** **Rating:** 4.5/5.0 stars *— Manirabona P.* [Read full review](https://www.g2.com/survey_responses/hello-hunter-review-7059920) --- #### What Are G2 Users Discussing About Hello Hunter? - [What is Hello Hunter used for?](https://www.g2.com/discussions/what-is-hello-hunter-used-for) ### 23. [Knowlarity Number Masking/Click to Call](https://www.g2.com/products/knowlarity-number-masking-click-to-call/reviews) Knowlarity's Number Masking and Click-to-Call solutions are designed to enhance customer privacy and streamline communication between businesses and their clients. Number Masking ensures that personal contact details of both customers and agents remain confidential by routing calls through a secure server, displaying temporary proxy numbers instead of actual phone numbers. This approach safeguards sensitive information, fostering trust and compliance with data protection regulations. The Click-to-Call feature allows customers to initiate real-time calls directly from a website or mobile app by simply clicking a button, facilitating immediate and seamless connections with businesses. Key Features and Functionality: - Number Masking: - Privacy Protection: Conceals actual phone numbers by displaying temporary proxy numbers during calls. - Secure Call Routing: Utilizes end-to-end encryption to route calls through Knowlarity’s secure servers. - Call Recording and Monitoring: Records and monitors calls for quality assurance and performance analysis. - Real-time Data Insights: Provides actionable insights and comprehensive call logs to assess agent performance and customer engagement. - Click-to-Call: - Easy Integration: Offers a plug-and-play API for quick installation of the calling widget on websites and mobile apps. - Enhanced Caller Experience: Supports personalized greetings, customized hold music, and skill-based agent routing to optimize customer interactions. - Call Tracking and Monitoring: Enables real-time tracking, recording, and monitoring of calls for quality testing and data analysis. Primary Value and Problem Solved: Knowlarity's Number Masking and Click-to-Call solutions address critical concerns related to customer privacy and efficient communication. By anonymizing contact details, Number Masking prevents unauthorized access and misuse of personal information, thereby building customer trust and ensuring compliance with privacy laws. Click-to-Call enhances customer engagement by providing an immediate and convenient communication channel, reducing response times and improving overall customer satisfaction. Together, these solutions empower businesses to offer secure, efficient, and user-friendly communication experiences, leading to increased customer loyalty and operational efficiency. **Average Rating:** 2.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Knowlarity Number Masking/Click to Call?** - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 7.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Knowlarity Number Masking/Click to Call?** - **Seller:** [Knowlarity Communications](https://www.g2.com/sellers/knowlarity-communications) - **Year Founded:** 2009 - **HQ Location:** Singapore, Singapore - **Twitter:** @knowlarity (3,171 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/410771/ (432 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Knowlarity Number Masking/Click to Call's Pros and Cons? **Cons:** - Expensive (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Knowlarity Number Masking/Click to Call? *AI-generated summary from verified user reviews* **Cons:** - Users find the **pricing expensive** for startups, leading to concerns about support and overall value. - Users express frustration with **poor customer support** , citing repetitive interactions and lack of dedicated assistance. #### What Are Recent G2 Reviews of Knowlarity Number Masking/Click to Call? **"[Unlocking Efficiency](https://www.g2.com/survey_responses/knowlarity-number-masking-click-to-call-review-9109043)"** **Rating:** 5.0/5.0 stars *— Elluru Venkata S.* [Read full review](https://www.g2.com/survey_responses/knowlarity-number-masking-click-to-call-review-9109043) --- ### 24. [LeadsRain](https://www.g2.com/products/leadsrain/reviews) In this populous world, where connecting with the mass on a personal level can be difficult, LeadsRain comes with the turn-key solutions. It’s state-of-the-art technology offers a glitch-free user experience for a seamless connectivity. Services like the Cloud-based Predictive Dialer provide the most efficient contact center solutions. The Ringless Voicemail service enable the clients to connect with their leads without causing hassles of ringing their phones at unwanted times. The Voice Broadcasting service transmits a recorded message with a press #1 option for further actions. Rich Text Messaging service comes with added features that can embed media and other files to a text message campaign for better engagement and a clearer message. Enjoy our Umbrella Approach, a result-oriented model that ensures that you reach your end goal through our campaign. Take assistance from this lean company, and make your campaigns worthwhile. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind LeadsRain?** - **Seller:** [Leadsrain](https://www.g2.com/sellers/leadsrain) - **Year Founded:** 2012 - **HQ Location:** Dover, US - **Twitter:** @Leadsrain (458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/leadsrain/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of LeadsRain? **"[Good Experience](https://www.g2.com/survey_responses/leadsrain-review-5067066)"** **Rating:** 5.0/5.0 stars *— Ryan Q.* [Read full review](https://www.g2.com/survey_responses/leadsrain-review-5067066) --- **"[One of the best calling platform](https://www.g2.com/survey_responses/leadsrain-review-5096448)"** **Rating:** 5.0/5.0 stars *— Kashif J.* [Read full review](https://www.g2.com/survey_responses/leadsrain-review-5096448) --- #### What Are G2 Users Discussing About LeadsRain? - [What is LeadsRain used for?](https://www.g2.com/discussions/what-is-leadsrain-used-for) ### 25. [My-Sales-Dialer](https://www.g2.com/products/my-sales-dialer/reviews) MySalesDialer is an enterprise-class Inside Sales CRM on the cloud and on Android/iOS as an app, utilized by thousands of businesses worldwide! If you would like to supercharge your sales campaign with all included features like Autodialer on cloud and mobile apps, Personalized bulk SMS, Personalized Bulk Email, Integrate with any Voip app on your computer or work with native phone app on your mobile, Bulk voicemail drop, manage unlimited campaigns, manage tasks/reminders/calendars, as a manager manage multiple agents, easily distribute leads to your agents, geo-track your agents and many more features. MySalesDialer is a true Inside Sales Platform requiring no extra purchase to send SMS, email, or Voicemail. We are the best in the industry in delivering value for your money and an effortless Inside Sales CRM System to make your organization successful! Whether you are a one-man sales company or an organization with 100s of sales agents, we are truly there to make you successful! **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate My-Sales-Dialer?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10) - **Omnichannel:** 8.3/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind My-Sales-Dialer?** - **Seller:** [Central Business Solutions](https://www.g2.com/sellers/central-business-solutions) - **Year Founded:** 2000 - **HQ Location:** Newark, US - **LinkedIn® Page:** https://www.linkedin.com/company/central-business-solutions/?originalSubdomain=in (82 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are My-Sales-Dialer's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Reporting (1 reviews) - Text Messaging (1 reviews) **Cons:** - Incomplete Information (1 reviews) - Incorrect Information (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About My-Sales-Dialer? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive customer support** of My-Sales-Dialer, appreciating its helpfulness with inquiries and issues. - Users praise the **user-friendly interface** of My-Sales-Dialer, making navigation efficient and smooth for all skill levels. - Users value the **efficiency** of My-Sales-Dialer, noting its intuitive design and time-saving dialing system. - Users value the **real-time reporting** of My-Sales-Dialer, enhancing productivity and enabling quick performance adjustments. - Users value the **user-friendly text messaging** feature of My-Sales-Dialer, enhancing efficiency and productivity in their workflow. **Cons:** - Users note the **incomplete information** in My-Sales-Dialer, highlighting the need for better data and reporting customization. - Users notice **incorrect information** within My-Sales-Dialer, impacting their trust in the tool's effectiveness and reliability. - Users find the **slow performance** of My-Sales-Dialer frustrating, particularly when switching features or loading data. #### What Are Recent G2 Reviews of My-Sales-Dialer? **"[Great Tool to manage Sales leads](https://www.g2.com/survey_responses/my-sales-dialer-review-8141351)"** **Rating:** 4.0/5.0 stars *— Anjul K.* [Read full review](https://www.g2.com/survey_responses/my-sales-dialer-review-8141351) --- **"[Review for My-Sales-Dailer](https://www.g2.com/survey_responses/my-sales-dialer-review-11069669)"** **Rating:** 4.0/5.0 stars *— Surya Teja K.* [Read full review](https://www.g2.com/survey_responses/my-sales-dialer-review-11069669) --- ## What Is Auto Dialer Software? [Sales Tools](https://www.g2.com/categories/sales-tools) ## What Software Categories Are Similar to Auto Dialer Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) --- ## How Do You Choose the Right Auto Dialer Software? ### What You Should Know About Auto Dialer Software ### What is Auto Dialer Software? Auto dialer software automates telephone dialing using numbers pulled from a list and connects either to a live agent or a prerecorded message. These tools eliminate the tedious task of manual dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message. Auto dialer software often requires a computer, a voice modem, and an active telephone line; though cloud-based solutions are becoming more prevalent. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone. ### What are the Common Features of Auto Dialer Software? The following are some core features within auto dialer software that can help users make the most of them: **Predictive dialing:** This dialing type allows for multiple phone numbers to be called at once. Predictive dialers use an algorithm to time dial the next number by identifying when an operator is towards the end of their script or active call. Predictive dialing increases the efficiency of call center agents, as there is less idle time in between calls.  **Progressive dialing:** Progressive dialers, also known as power dialers, allow for a seamless transition between calls by placing the next call immediately after the current call has finished. Teams can gather notes or strategies prior to each call as the dial rate is not predetermined, as they are with predictive dialers.  **Preview dialing:** Preview dialers enable the operator to skip or delay the next call, allowing them time to prepare information and personalize the call. This automatic dialing method is typically used when organizations are focused on quality, rather than quantity.  **Interactive voice response (IVR):** IVR enables callers to retrieve information through a voice response system without having to speak directly with an agent. It allows callers to use touch tone selections or voice recognition to resolve their inquiries or route their call accordingly.  **Call recording:** These products provide the ability to record calls to access or evaluate at a later time to ensure that quality and compliance standards are being met. Some solutions also provide the ability to pause live recordings, typically to ensure compliance with local regulations.  **Location generation:** Auto dialer software can generate a local area code to assist the caller in increasing the likelihood of pickup.  **Voice broadcast:** Voice broadcasting allows users to present a pre-recorded audio message when a call is answered. **API/Integrations:** Auto dialer software provides multiple APIs or integrations with other software within an organization’s tech stack to ensure data is transferred to the source of truth, typically a CRM, to manage all interactions with prospects or customers.  **Call scrubbing:** This feature of auto dialer software removes numbers from an uploaded list of numbers in the National Do Not Call (DNC) Registry or other industry sources.  **Voice activity detection:** Voice activity detection enables dialers to recognize if a human answered the call or an answering machine. If a human answers the call, the dialer routes the call to an available agent. For an answering machine detection, the call is typically dropped. **Callback scheduling:** This feature enables users to reschedule calls for follow-ups within the dialing solution itself, either through an agent or through a prompt. **Whisper coaching:** Some solutions enable supervisors or call center operators to listen to a call in real time and train reps, or agents.  ### What are the Benefits of Auto Dialer Software? Auto dialer software can have its own set of benefits, as mentioned below.  **Improved efficiency:** These dialing systems, regardless of dialing mode, increase the efficiency of agents and reps by eliminating manual dialing and minimizing wait times. Auto dialers enable organizations to streamline the dialing process, allowing reps to gather information around the call recipient and personalize conversations, leading to more productive conversations.  **Performance monitoring:** Auto dialers provide managers and operators with key performance data of reps or agents. With call recording, whisper coaching, and other vital features, managers can gain insight into the productivity and performance of their team, as well as ensure that they adhere to best practices and remain compliant.  **Filtering out invaluable numbers:** Auto dialer software provides CRM integration to update the information on the customer record in the CRM to avoid future calls to disconnected numbers, ‘Do Not Disturb’ numbers, or other invaluable numbers. This improves a business’ data quality and saves the organization time in the future.  **CRM integration:** Auto dialing solutions that integrate with an organization’s CRM allow agents to easily access customer data to tailor conversations accordingly. This allows the reps, or contact center agents, to have a more productive call, enhancing the customer experience. ### Who Uses Auto Dialer Software? Given its focus on increasing the productivity of inbound and outbound callers, a variety of organizations leverage auto dialers. A few of the primary users are listed below.  **Contact centers:** Contact centers are key users of auto dialers as they typically are customer support teams to manage inbound calls and ensure quality assurance of customer inquiries. While contact centers are generally omnichannel, such as SMS and email support, they leverage an automated dialer to eliminate manual dialing and improve agent productivity. Given the volume of inbound calls, contact centers leverage the call routing and call distribution capabilities of some auto dialer solutions to ensure that calls are supported by the next available agent. Contact centers in various industries use auto dialers, such as telemarketing agencies, [staffing services](https://www.g2.com/categories/staffing-services), nonprofit organizations, and [contact center outsourcing service providers](https://www.g2.com/categories/contact-center-outsourcing-services), among others.  **Sales teams:** Sales teams can also leverage auto dialing solutions to improve outbound sales and lead generation efforts. Outbound sales teams use auto dialing solutions by integrating with CRM software to begin the customer relationship and streamline the lead management process by ensuring that all interactions are recorded in the CRM software. Reps, particularly at outbound call centers, leverage automated dialers to streamline their process and ensure timely follow-up with prospective customers. While many sales teams leverage auto dialers to increase reps’ efficiencies, they are particularly effective for lead generation and [outsourced sales providers](https://www.g2.com/categories/outsourced-sales-providers) who seek to source new leads.  #### Software Related to Auto Dialer Software [Contact center software](https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66) **:** Contact center software provides organizations with the capabilities to run a cloud-hosted customer contact center. This software is closely related to auto dialer software, as it provides similar features. However, contact center software extends further by providing multiple channels for call center reps to leverage in addition to dialing systems. [Call center infrastructure (CCI) software](https://www.g2.com/categories/call-center-infrastructure-cci) **:** CCI software, similar to auto dialer software, assists in managing inbound and outbound communications. However, CCI software provides additional features to manage operations and back-office tasks, as compared to auto dialer solutions which are focused primarily on eliminating manual dials and increasing efficiencies of operations. [Outbound call Tracking](https://www.g2.com/categories/outbound-call-tracking) **:** Outbound call tracking and auto dialers have broad overlap in benefits and use cases, but outbound call tracking needs to be prompted to call and is primarily focused on storing data from the call. Alternatively, auto dialing systems are focused on streamlining workflows by providing automated dials and increasing agent productivity.  ### Challenges with Auto Dialer Software Auto dialer software solutions can come with their own set of challenges. A few of them are listed below.  **Legal constraints:** There are various laws and regulations pertaining to the use of auto dialers, most notably, the Telephone Consumer Protection Act (TCPA), which prohibits the use of these tools for uninvited calls. Additionally, the Telemarketing Sales Rule (TSR) requires telemarketers to note specific disclosures of information and sets parameters on an acceptable time zone to call consumers. These regulations also prohibit placing calls to consumers who have noted a desire to be removed from a contact list, and thus are placed on a ‘Do Not Call’ (DNC) list. The federal and state regulations pertaining to the use of auto dialing are ever-evolving, so it is imperative to understand the rules for the buyer's geographical area and industry when selecting a software.  **Blocking and hang-ups:** Given the increasing use of auto dialing, many individuals have technology in place to block calls from auto dialers. Additionally, there is typically a delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it's an automatic dialer and potentially discontinue the call.  **Voicemail incompatibility:** Automated messages from auto dialers sometimes do not mix seamlessly with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function properly in the recordings. While the technology has evolved and mitigated some of these challenges, it is still important to note when evaluating these products.  **Negative opinions:** Due in part to the artificial element of auto dialing, many people report a dislike for auto-dialed calls. Excessive or indiscriminate use of these tools may harm customer opinion, or potentially violate laws and regulations.  ### How to Buy Auto Dialer Software #### Requirements Gathering (RFI/RFP) for Auto Dialer Software Requirements gathering for auto dialer software is critical to ensure that the business is leveraging a product that meets their needs. To do so, companies must evaluate the software based on their critical needs, as given below.  #### Compare Auto Dialer Products **Create a long list** Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for an auto dialer vendor, a buyer should look at the essential functionalities and determine which products provide the necessary features. Auto dialer software enhances the efficiency and effectiveness of high-volume calling campaigns, can assist in streamlining customer service support, and ensures compliance to industry standards and regulations. A typical long list should not contain more than 10 products unless there are many similar options. In this case, buyers should consider a product’s ability to integrate with existing software, scalability, customization, and any relevant industry or geographical regulations to eliminate products.  **Create a short list** From the long list of auto dialer vendors, it is helpful to narrow down the list and develop a shorter list of contenders, preferably no more than three to five. With this in hand, businesses can produce a matrix comparing the various offerings’ tiers, features, compatibility, and pricing.  **Conduct demos** To ensure the comparison is thoroughgoing, the user should leverage a free trial or demo for each software solution on the short list with the same use cases and criteria for evaluation. This will allow the business to evaluate like for like and see how each product stacks up against the competition.  #### Selection of Auto Dialer Software **Choose a selection team** Auto dialer software can play a central role in an organization’s operations, particularly in contact centers or outsourced sales providers, emphasizing the importance of selecting a solution that best fits your requirements. It is important to consider how implementing an auto dialer system will impact the buyer's organization; thus an IT administrator should be a key decision maker. Managers, or operators, should also play a crucial role in the selection as they are familiar with how the auto dialer will be leveraged and understand the key functionalities to evaluate.  Other members of the selection team may include a legal and finance representative, to ensure costs and compliance regulations are met, as well as other members of departments which plan to leverage this technology. This selection team will ensure that all use cases and potential applications of the software can be assessed and ensure the compliance of a potential auto dialer software.  **Negotiation** When negotiating a software contract, it is crucial to minimize risk in terms of performance or security and accurately assess the business needs relating to this software. Some solutions are priced based on the number of licenses (or the number of users), with the potential for additional charges based on add-on features, businesses should estimate the number of users they may require. If the company has cash flow, it behooves them to ask for a discount in return for an annual upfront payment rather than a monthly fee.  Buyers should also determine if they need assistance implementing the auto dialer solution or integrating it with another system. Lastly, businesses should also decide how long they will need this solution to better negotiate with longer-term contracts.  **Final decision** The final decision should be made based on all the information gathered previously. Businesses should seek to prioritize needs and select the tool that meets most, if not all, of their requirements. Companies should remember that there is likely no one perfect software, but one that best meets the needs of their business.  ### Auto Dialer Software FAQs ### Most Popular FAQs #### Which auto dialer software has the best reviews? Several auto dialer platforms stand out for consistently high satisfaction scores across thousands of verified user ratings. Based on overall ratings from real users, the top-reviewed options include: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for outbound sales teams, recognized for real-time call coaching, session-level visibility, and the ability to increase daily call volume for SDR and AE teams dramatically. - [Orum](https://www.g2.com/products/orum/reviews): An AI dialing platform designed for revenue teams, praised for its conversation intelligence layer, automated pipeline activity logging, and high-volume dialing throughput. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialing tool that earns high marks for its clean interface, AI-powered call routing, and integration-friendly design suited for fast-moving sales teams. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A combined calling and SMS platform highly rated for quick setup, local presence dialing, and tight CRM integrations that reduce manual data entry between calls. #### What is the best auto dialer software for outbound sales teams? The strongest auto dialers for outbound sales reduce idle time between calls, automatically surface contact context, and integrate directly with a CRM, so reps stay in the flow. Top picks from users running active outbound programs include: - [Close](https://www.g2.com/products/close/reviews): A CRM with a built-in power dialer designed specifically for outbound-heavy sales teams, valued for consolidating calling, email, and SMS in one platform without requiring separate tooling. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer built for high-volume cold calling, recognized for its efficient lead workflow, voicemail drop feature, and ability to connect reps with live prospects faster and with less effort. - [Voiso](https://www.g2.com/products/voiso/reviews): An outbound call center platform praised for real-time agent monitoring, campaign-level performance analytics, and multi-campaign management across distributed teams. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialer purpose-built for outbound sales, recognized by users for its high connection rates, automated voicemail drop, and seamless CRM sync that keeps rep activity logged without manual entry. #### What is the best auto dialer software with CRM integration? Auto dialers with strong CRM integration get rid of tool-switching, automatically log call outcomes, and surface contact history the moment a prospect picks up. Platforms that consistently earn high marks for CRM connectivity include: - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform with native integrations into dozens of CRMs and helpdesks, enabling automatic call logging, activity syncing, and real-time data access during live calls. - [Aloware](https://www.g2.com/products/aloware/reviews): A contact center platform with deep CRM sync capabilities, well-regarded by SMB sales teams for automating follow-up workflows triggered directly by call outcomes and dispositions. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform that combines a built-in dialer with prospecting and CRM-connected sequencing, enabling reps to move from outreach to live calls within a single workflow. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A calling and SMS platform recognized for its native integrations with HubSpot, Salesforce, and Pipedrive, automatically logging call outcomes and SMS activity directly into contact records without manual entry. #### What are the top auto dialer services for call centers? Call centers need auto dialers that handle high call volume, support supervisory monitoring, maintain compliance, and operate reliably at scale. The following platforms see strong adoption in call center environments: - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): An enterprise-grade contact center solution with predictive, progressive, and preview dialing modes, along with routing, IVR, and workforce management tools built for high-volume operations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A comprehensive cloud contact center platform used by large outbound operations for its omnichannel capabilities, AI-powered routing, and campaign management features. - [Squaretalk](https://www.g2.com/products/squaretalk/reviews): A call center communication platform that earns recognition for its real-time monitoring dashboards, multi-campaign support, and agent performance visibility across distributed teams. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): A cloud-based contact center solution valued by call center operators for its reliable carrier infrastructure, built-in compliance controls, and supervisor monitoring tools that support large outbound teams. #### What are the different types of auto dialers? Auto dialer software comes in four primary modes, each suited to different calling objectives and team sizes. A predictive dialer uses algorithms to dial multiple numbers simultaneously and connects agents only when a live person answers, making it best suited for high-volume outbound call centers.  A power dialer works on a one-to-one basis, automatically dialing the next contact the moment an agent completes a call, offering a balance of speed and control without the risk of dropped calls. A progressive dialer is similar to a power dialer but introduces a brief pause between connections, giving agents a moment to review contact details before the call connects.  A preview dialer gives agents full control by surfacing lead information first and only dialing when the agent chooses to proceed, making it the right choice for complex or sensitive conversations where preparation matters. ### Small Business FAQs #### What is the most affordable auto dialer software for SMBs? Evaluating [SMB auto-dialer software](https://www.g2.com/categories/auto-dialer/small-business) on a budget means finding platforms that balance core dialing functionality with low total cost of ownership and minimal technical overhead. These platforms earn consistent marks from SMB users watching their spend closely: - [DialedIn](https://www.g2.com/products/dialedin/reviews): A flexible auto dialer offering power and preview dialing at a price point accessible to small teams, with a clean interface that reduces training time and administrative setup overhead. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): A cloud-based calling platform popular with small and mid-sized sales teams for its competitive per-seat pricing, extensive CRM integration library, and international calling capabilities. - [Aircall](https://www.g2.com/products/aircall/reviews): A cloud phone system with power dialing features recognized by SMBs for its straightforward setup, transparent pricing, and pre-built integrations with HubSpot, Salesforce, and other common tools. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform that small teams frequently choose for its affordable per-seat cost, broad CRM integration library, and built-in SMS capabilities that remove the need for a separate messaging tool. #### What is the best auto dialer software for startups? Startups need an auto dialer that deploys quickly, integrates with their existing stack, and does not require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full range of options for small business auto dialer software on G2: - [Close](https://www.g2.com/products/close/reviews): Purpose-built for early-stage sales teams, Close bundles a CRM and auto dialer into one interface, allowing founders and small reps to track deals and place calls without juggling separate tools. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer favored by startup sales reps for its fast onboarding, voicemail drop workflow, and ability to move through high call volumes without administrative complexity. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): Startup teams highlight Kixie's same-day setup, Chrome extension workflow, and responsive support team as key reasons for choosing Kixie as their first dedicated auto-dialer. - [DialedIn](https://www.g2.com/products/dialedin/reviews): A straightforward auto dialer that startup teams adopt for its affordable pricing, simple campaign setup, and predictive dialing mode that helps small outbound teams punch above their headcount. #### Which auto dialer software is the most user-friendly for startups? Teams with lean headcounts and no dedicated ops resources need an auto dialer that people adopt on day one without formal onboarding. Among platforms reviewed by startup-sized teams, these earn the highest usability marks. You can browse the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2: - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): Startup users consistently cite how quickly new reps get comfortable with Salesfinity, with most reporting full adoption within hours of initial setup and no formal training required. - [Close](https://www.g2.com/products/close/reviews): Well-reviewed for its clean, distraction-free calling and pipeline view that does not require a training period to navigate, even for reps new to dedicated sales tools. - [Aloware](https://www.g2.com/products/aloware/reviews): Users highlight Aloware's guided setup process, intuitive call queue interface, and responsive support team as reasons lean startup teams get productive quickly. - [Aircall](https://www.g2.com/products/aircall/reviews): Consistently cited by small teams for its simple tab-based interface and fast onboarding, with users frequently noting they were making calls within minutes of downloading the app and entering their credentials. #### What is the best auto dialer software for real estate agents? Real estate professionals relying on auto dialers typically need tools that support high call volume, manage large contact lists efficiently, and connect to property and lead management systems. You can explore the full range of small business auto dialer software options on G2 to compare by use case: - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): Frequently used by real estate agents for its fast lead list dialing, voicemail drop functionality, and call tracking that keeps outreach organized without adding CRM complexity. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform used by real estate outreach teams for combining a built-in dialer with contact data, enabling agents to build and call prospect lists within a single workflow. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud dialer with native integrations into real estate CRMs, valued by agents for automatic call logging, SMS outreach capabilities, and team-level call analytics. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A dialing and SMS platform used by real estate teams for its local presence dialing feature, which increases answer rates when calling prospects in specific markets by displaying a local area code. #### What is the best auto dialer for high-volume lead generation teams? High-volume lead gen teams need a dialer that minimizes agent idle time, automatically filters out busy signals and voicemails, and scales with campaign size without adding administrative burden. You can explore the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2 for additional options: - [Nooks](https://www.g2.com/products/nooks/reviews): Built for high-throughput outbound campaigns, Nooks enables teams to run parallel dials across multiple contacts simultaneously while keeping agents focused exclusively on live conversations. - [DialedIn](https://www.g2.com/products/dialedin/reviews): An auto dialer designed for outbound-intensive teams, praised for its predictive dialing mode, lead queue management, and campaign-level reporting that surfaces what is and is not converting. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): Used by outbound-focused lead gen teams for its multi-line dialing, campaign management capabilities, and real-time analytics that help managers adjust pacing and scripting mid-campaign. - [Orum](https://www.g2.com/products/orum/reviews): A high-volume parallel dialer recognized by lead generation teams for its AI-powered voicemail detection, automated activity logging, and the ability to dramatically increase rep-to-conversation ratios at scale. ### Enterprise FAQs #### What is the best-rated auto dialer software for tech enterprises? Technology enterprises need auto dialers that support large agent deployments, integrate with complex sales stacks, and deliver conversation intelligence across campaigns. These platforms earn the strongest ratings from enterprise tech buyers, and you can explore the full range of[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for enterprise SDR teams, recognized for live call coaching overlays, session replays, and the ability to run multiple simultaneous dials without sacrificing call quality. - [Orum](https://www.g2.com/products/orum/reviews): An AI-driven dialing platform adopted by enterprise revenue teams for its conversation intelligence capabilities, automated Salesforce activity logging, and high-volume dialing throughput at scale. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A mature enterprise contact center platform valued by large tech organizations for its multi-mode dialing, customizable routing rules, and deep integrations with CRM and workforce management systems. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): An enterprise-grade cloud contact center recognized by large tech buyers for its omnichannel architecture, AI-powered engagement tools, and flexible campaign configuration that supports complex outbound operations at scale. #### What is the most reliable auto dialer software tool for enterprises? Enterprise buyers prioritize consistent uptime, accurate call routing, and dependable performance during peak campaign periods. Among enterprise-deployed platforms in this review set, these earn the strongest recognition for reliability. You can explore more on the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) page on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise sales organizations consistently cite Nooks's stable, parallel-dialing infrastructure and reliable call connectivity as core drivers of large-scale adoption across SDR teams. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A cloud contact center platform recognized by enterprise operators for its mature infrastructure, uptime consistency, and robust disaster recovery and call routing capabilities at scale. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers highlight RingCentral's established carrier network, predictable call quality, and breadth of compliance and security features as long-term drivers of platform confidence. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A long-established enterprise contact center platform trusted by large organizations for its carrier-grade infrastructure, consistent uptime track record, and dedicated implementation and support resources. #### What is the best-reviewed auto dialer software for enterprise app integration? Integration depth is a top evaluation criterion for enterprise buyers managing layered CRM, marketing automation, and data infrastructure. Platforms that stand out for integration capabilities include, and you can explore the full[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2 for a complete comparison: - [Orum](https://www.g2.com/products/orum/reviews): Enterprise reviewers highlight Orum's direct Salesforce integration, automated activity logging, and API connectivity as key differentiators for teams running complex, multi-touch sales operations. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Five9's open platform and pre-built integrations with Salesforce, ServiceNow, and major workforce management tools make it a strong fit for enterprises with layered integration requirements. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators recognize Genesys for its flexible integration framework, open APIs, and pre-built connectors that link outbound dialing campaigns to CRM, analytics, and business intelligence systems. - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's bi-directional Salesforce sync, Outreach and Salesloft compatibility, and API-level flexibility as reasons it fits cleanly into complex, multi-tool revenue stacks without requiring custom engineering. #### What is the best auto dialer software for enterprise compliance management? Enterprises in regulated industries must ensure their dialing operations comply with TCPA, GDPR, and related frameworks, making compliance tooling a critical evaluation factor in platform selection. You can explore all compliance-ready options in the enterprise auto dialer software category on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise compliance teams value Genesys for its built-in consent management, time zone restrictions, Do Not Call list integration, and comprehensive call recording and audit trail capabilities. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform recognized in regulated enterprise environments for its TCPA compliance controls, call pacing enforcement, and campaign-level compliance reporting tools. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers in financial services and healthcare highlight RingCentral's compliance infrastructure, granular access controls, and call recording features as key factors in platform selection. - [Voiso](https://www.g2.com/products/voiso/reviews): An enterprise contact center platform recognized for its built-in compliance tooling, including time zone call restrictions, DNC list management, and call recording capabilities designed for regulated outbound environments. #### Which enterprise auto-dialer software offers the best AI-powered dialing features? AI capabilities in enterprise auto dialers have advanced from simple voicemail detection to include real-time coaching, predictive call scoring, and conversation intelligence across campaigns. The following platforms lead in AI maturity within the enterprise segment, and you can explore the latest AI feature comparisons in the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's AI-powered parallel dialing, real-time call-coaching overlays, and automated note-taking as features that reduce rep ramp time and improve conversation quality across large teams. - [Orum](https://www.g2.com/products/orum/reviews): Recognized by enterprise buyers for its AI-driven objection handling analysis, automated call transcription, and intent signals that help revenue teams prioritize which prospects to contact first. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators use Genesys's AI capabilities for intelligent call routing, predictive engagement scoring, and real-time agent assist features that improve first-call resolution rates across outbound campaigns. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform that enterprise teams rely on for AI-powered predictive dialing, intelligent virtual agents, and real-time supervisor analytics that surface coaching opportunities across active call campaigns. **Last updated on April 23, 2026**