ActivTrak Reviews & Product Details

ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed productivity reports and effectively control which websites and applications employees can access.

The software installs through an invisible agent on one or multiple workstations, enabling activity tracking without impacting user performance. It collects valuable data such as visited URLs, window titles, and screenshots, giving administrators clear visibility into how devices are being used.

The screenshot feature allows administrators to see exactly what the user sees on their screen and can be triggered by alerts, keywords, or scheduled at specific intervals. Additionally, the ability to remotely shut down applications and receive notifications for flagged activity helps improve team productivity while ensuring data protection.

Overall, ActivTrak has been a dependable tool that not only enhances employee productivity but also helps safeguard our data. Review collected by and hosted on G2.com.

As an area for improvement, the website blocking feature could be more flexible. It would be helpful to allow administrators to manually add and block specific websites directly, rather than only being able to select sites that have been previously visited. Review collected by and hosted on G2.com.

Recent weather events gave us a great opportunity to demonstrate that our team can work remotely while staying fully productive and efficient. Operations continued without disruption, communication remained strong, and service levels were maintained. This showed that remote work is a reliable option when needed and that the team adapts well to changing conditions. Review collected by and hosted on G2.com.

Have seen improvment in living timing this has help us in real time Review collected by and hosted on G2.com.

We have both remote and hybrid teams and ActivTrak has been very helpful when it comes to visibility and managing employee engagements.

With ActivTrak in place, it is easy to know how time is spent which makes it easy for our team leaders to understand any underlying productivity issues and rectify them on time.

The tool also helps ensure no burnouts for teams and team leaders can always train employees on how to be more productive to boost performance.

In addition, I like how effortlessly ActivTrak handles administrative tasks including time and attendance tracking as well as employee monitoring. Review collected by and hosted on G2.com.

Everything from user interface to its features checks all boxes. No serious concerns. Review collected by and hosted on G2.com.

We love ActivTrak. We are able to see what our employees are doing, if they are going to any prohibited sites or are just sitting idle. So many wonderful options and the price is reasonable as well. Keep up the great work. Review collected by and hosted on G2.com.

We have not found anything we dislike. They are great about adding features and keeping relevant. Review collected by and hosted on G2.com.

What I like most about ActivTrak is how it gives me clear visibility into how the team is spending their time without being intrusive. It helps me spot productivity patterns and potential bottlenecks quickly, so I can address issues before they impact the operation. Plus, the reports are easy to understand and share, which makes tracking performance and coaching team members much more efficient. Review collected by and hosted on G2.com.

What I don’t like much about ActivTrak is that sometimes it can feel a bit too detailed or overwhelming with all the data it collects. It can take time to sift through the reports to find what really matters. Also, some team members might feel a little uneasy knowing they’re being monitored, so it takes effort to balance using it for productivity without hurting trust. Review collected by and hosted on G2.com.

Ability to detect tracking avoidance cheating, and event screenshots. Review collected by and hosted on G2.com.

The rising licensing costs, along with the introduction of new features that are only available as paid add-ons rather than being included in existing plans, are frustrating. There is also an excessive amount of unnecessary data collected, seemingly just to create KPIs for 'performance' metrics, which feels like an attempt to justify pushing customers toward the higher priced plans and upgrades. The service demands constant, high-touch maintenance, often requiring dedicated staff just to keep things running.

Additionally, the agent installations are generally unstable and frequently stop reporting. The cancellation process is particularly poor—clearly designed to be difficult, as you can't simply opt out of renewal or cancel through the same dashboard used for payments or upgrading your plan. While it's easy to increase your bill, reducing or canceling your service is made unnecessarily complicated. Review collected by and hosted on G2.com.

Non-invasive Monitoring – Designed to balance oversight with employee privacy.

Improves Accountability – Helps identify idle time or misuse of work hours.

Supports Productivity Coaching – Great for HR to guide time management improvements.

Cloud-based & Easy to Deploy – No complex installation process.

Detailed Reports – Useful for evaluations, compliance, and performance tracking Review collected by and hosted on G2.com.

May Raise Trust Concerns – Employees may perceive it as micromanagement if not rolled out with clear communication.

Limited Context – The software shows activity, not the purpose behind it (e.g., reading a case file online vs. browsing news).

Not Ideal for Output-Based Roles Alone – It focuses more on activity rather than deliverables.

Learning Curve for Admins – Proper setup and report customization take time. Review collected by and hosted on G2.com.

I don't have nothing to add on this, maybe little faster user interface response time Review collected by and hosted on G2.com.

I think, that everything is great. I would like to have little lower pricing for the licences, but that is not connected to the product functionality Review collected by and hosted on G2.com.

ActivTrak has been a game-changer for our team and we use it on daily bases. The level of comprehensive and detailed analytics is outstanding, giving us a clear picture of how work gets done. It's incredibly user-friendly and helps us identify bottlenecks and balance workloads without being invasive. The focus on employee well-being, like burnout detection, is a huge plus. Integration and setup was easy. Highly recommend it for any team, especially remote or hybrid! Review collected by and hosted on G2.com.

What I dislike about ActivTrak is its support system, which, for an enterprise-level product, is insufficient due to its reliance on live chat and a ticket-based system. This approach is inefficient and frustrating when dealing with complex, time-sensitive issues, as it lacks a dedicated customer support agent. Review collected by and hosted on G2.com.

You can silently track employees. They can't see the app on their computer and I can push the client out without them knowing. It's easy enough to deploy and set up on each person's device. Review collected by and hosted on G2.com.

My largest complaint is exporting. We pay for the extra package that lets us export, but it's not easy to do. For what we pay for it, it should be more user-friendly. I shouldn't have to export it from another google account into a 3rd party app.

2nd, it's hard to view activities for users. It's buried deep in the menu and is somewhat hard to follow. The exported CSV files are not easy to read.

3rd, support is poor. At best I get links to their support site. There is no line to call.

4th, for the above issues I feel that the product is overpriced. Review collected by and hosted on G2.com.