--- title: ActivTrak Reviews meta_title: 'ActivTrak Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 333 reviews by the users' company size, role or industry to find out how ActivTrak works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 333 scale: '5' date_modified: '2026-06-22' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ActivTrak Reviews **Vendor:** Birch Grove Software, Inc. **Category:** [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 333 ## About ActivTrak ActivTrak provides the Work Intelligence organizations need to understand how work changes in the AI era. As the system of record for work, its award-winning platform captures behavioral data across people, tools and AI agents, and the workflows that connect them — enabling leaders to measure impact, optimize productivity and improve operational performance. The platform also powers research through the ActivTrak Productivity Lab. Built on a privacy-first data foundation, ActivTrak is trusted by more than 9,500 organizations worldwide and recognized by Deloitte’s Technology Fast 500, Inc. 5000, TrustRadius and G2 for delivering measurable ROI and stronger business outcomes. The company is backed by Elsewhere Partners, Sapphire Ventures and Francisco Partners. Learn more at www.activtrak.com. ## ActivTrak Pros & Cons **What users like:** - Users find ActivTrak's **ease of use** invaluable for tracking productivity and managing team performance effectively. (55 reviews) - Users appreciate the **real-time productivity metrics** of ActivTrak, enhancing overall accountability and time management. (31 reviews) - Users appreciate the **real-time productivity metrics** of ActivTrak, enhancing accountability and supporting effective employee management. (30 reviews) - Users value the **insightful AI features** of ActivTrak, which offer extensive data for effective remote and hybrid work. (29 reviews) - Users value the **insightful data** from ActivTrak, enhancing remote and hybrid work productivity management through detailed analytics. (29 reviews) - Visibility (29 reviews) - Users value the **detailed insights** from ActivTrak, enhancing understanding of productivity and employee behavior. (28 reviews) - Users value the **customizable reporting features** of ActivTrak, providing insightful data tailored to their needs. (28 reviews) - Productivity (22 reviews) - Monitoring (21 reviews) **What users dislike:** - Users find the **complexity of features** in ActivTrak confusing, requiring time to learn and become proficient. (20 reviews) - Users express concern over the **insufficient detail** in reports, making customization difficult for their specific needs. (16 reviews) - Users find the **limited features** of ActivTrak challenging, particularly with navigation and lack of mobile accessibility. (15 reviews) - Users find ActivTrak to be **not user-friendly** , struggling with complex exports and difficult navigation for tracking activities. (15 reviews) - Users find the **difficult navigation** challenging, as it complicates access to features and data understanding. (14 reviews) - Users find the **learning difficulty** significant, as advanced reporting and details can be overwhelming to master. (14 reviews) - Expensive (13 reviews) - Navigation Difficulty (13 reviews) - Missing Features (12 reviews) - Poor Customer Support (11 reviews) ## ActivTrak Reviews ### 1. ActivTrak Review **Rating:** 3.0/5.0 stars **Reviewed by:** Andres D. | Ops manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about ActivTrak?** What I like most about ActivTrak is how it gives me clear visibility into how the team is spending their time without being intrusive. It helps me spot productivity patterns and potential bottlenecks quickly, so I can address issues before they impact the operation. Plus, the reports are easy to understand and share, which makes tracking performance and coaching team members much more efficient. **What do you dislike about ActivTrak?** What I don’t like much about ActivTrak is that sometimes it can feel a bit too detailed or overwhelming with all the data it collects. It can take time to sift through the reports to find what really matters. Also, some team members might feel a little uneasy knowing they’re being monitored, so it takes effort to balance using it for productivity without hurting trust. **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak helps solve the challenge of understanding how agents are using their time and where productivity might be slipping. For me, it means I can quickly identify distractions or workflow issues that slow down the team. This lets me take action to improve efficiency and keep operations on track. It also provides solid data for coaching and performance reviews, making those conversations more objective and focused. Overall, it helps me manage the team better and ensure we’re meeting our goals consistently. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. I'm glad you've been able to get a lot out of the tool! We would love the ability to turn your experience into a 5-star one and talk through how to make the data easier to synthesize, so you can get even deeper insights. Email us at team@activtrak.com. Thank you again for taking the time! -Vanessa ### 2. Great Tracking, but a Cluttered UI Makes It Hard to Understand **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about ActivTrak?** Tracking ability for clients, helps us make sure everyone is on track **What do you dislike about ActivTrak?** UI is cluttered, it's not easy to understand what's going on **What problems is ActivTrak solving and how is that benefiting you?** helps us make sure everyone is on track **Official Response from Megan Moller:** > Hi there! Thanks for sharing your feedback. If you'd like to be a part of our feedback panel (on UI, new features, etc.), I'd love to have you participate. It's a great way to help shape what we build. If you're interested, please email me at team@activtrak.com and I can share where you can join. Thanks again for taking the time, Megan ### 3. Good for catching non-productive employees **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about ActivTrak?** ActivTrak is very detailed, showing me down to the second how long a staff was looking at a webpage or application. **What do you dislike about ActivTrak?** All of the tiers seem unnecessary. I feel like we paid a significant chunk of change for the basic package but are extremely limited on the available reports and detailed information like specific webpages are only available through upgrading. It's frustrating that we were able to see more information in the trial then we can now. **What problems is ActivTrak solving and how is that benefiting you?** We have uncovered staff working too many hours and also staff visiting websites that are not work related. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. We'd love the opportunity to turn your experience into a 5-star one. Please email us, team@activtrak. Thank you again for taking the time! -Vanessa ### 4. ActivTrak **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about ActivTrak?** The amount of customization within ActivTrak is very helpful. I especially like the custom alarms along with the presets that alert me in real time to issues that need attention. **What do you dislike about ActivTrak?** Sometimes the level of detail can be overwhelming. Some of the reports can be misleading, but they are constantly updating the interface to tackle these problems. **What problems is ActivTrak solving and how is that benefiting you?** It is easy to determine which employees are the most productive on particular days and over the course of time. I like that I can see trends within my team and can work to resolve issues before they become out of control. **Official Response from Megan Moller:** > Thanks so much for your feedback. I'd love the opportunity to turn your experience into a 5-star one. Would you be open to giving specific feedback directly to our product team? If so, please email me (Megan) at team@activtrak.com. ### 5. I enjoy ActivTrak for what it is **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about ActivTrak?** I like how much time you can see your usage on certain apps, websites, etc. It allows me to time management better and get an overall of how much I'm working throughout the day. **What do you dislike about ActivTrak?** It counts unactive time fairly short, I think under 2 minutes if you don't move your mouse and it's not enough time. **What problems is ActivTrak solving and how is that benefiting you?** Allowing me to see how active I am using my work computer. **Official Response from Megan Moller:** > Hi there! Thanks so much for taking the time to give us feedback! Admins and configurator can customize passive time settings. I'm including a link to a Help Center article that covers this: https://support.activtrak.com/hc/en-us/articles/360026990372-Active-Time-and-Passive-Time-in-ActivTrak#:~:text=the%20Productivity%20statuses%3A-,Configuring%20Passive%20Time,%22Save%22%20to%20apply%20changes. I hope this is helpful! Thanks again! ~Megan ### 6. An Eye on IT **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2019 **What do you like best about ActivTrak?** ActivTrak has a simple to use interface and has automatically updating agents. Its dashboard provides a very helpful view into the usage statistics. Real-time blocking of forbidden sites and applications is an important security tool for us. **What do you dislike about ActivTrak?** I have found it frustrating that I am unable to filter productivity by group. That is to say; As one application or site may be classified as Productive for one group of users, it is not so for another. I.e Job search site for HR, as apposed to a technician. Use of Wildcards (*) would make administration of such filters easier as well. Reporting of agent versions in Computer Aliases is inaccurate and misleading. **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak has been invaluable is providing us with insight into our employees use and abuse of our systems and resources. Adherence to usage policies has allowed us to recognize individuals that may need retraining and guidance to improve security throughout the organization. This tool is one of the few that can help us measure real-time productivity metrics. ### 7. Active track has been invaluable in keeping track of remote users work habits. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about ActivTrak?** Being able to just log in and either look directly at any employee, or just get a quick overview using the dashboard **What do you dislike about ActivTrak?** the way the licensing works, if you log into the computer as a different user (like administrator for support) the user shows up in your list when we don't need to monitor that user, then we have to delete that user out of the user list. **Recommendations to others considering ActivTrak:** change the way to determine licenses so we have an easier time managing the user count. example is administrator, we need to login as admin for remote support... **What problems is ActivTrak solving and how is that benefiting you?** It ir really important for us to know if a remote user is actually working, it is the main reason we chose AT. ### 8. Moderate useability **Rating:** 3.0/5.0 stars **Reviewed by:** Jennifer U. | HGST Global Customer Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about ActivTrak?** They have worked out some bugs but need to focus on backwards compatibility **What do you dislike about ActivTrak?** Deployment across multiple platforms is bothersome when the software doesn’t play nice. **Recommendations to others considering ActivTrak:** There are better options for private use for monitoring children/students. Functionality across all types of Windows access would be helpful. Getting users to show up takes a decent amount of configuration and is NOT intuitive **What problems is ActivTrak solving and how is that benefiting you?** Being able to monitor productivity of team member ### 9. The level of customer Service is beyond what I expected. **Rating:** 3.0/5.0 stars **Reviewed by:** Dikshanta G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2018 **What do you like best about ActivTrak?** The user interface is easy to brows and everything is color coded for. **What do you dislike about ActivTrak?** Sometimes the app is very unresponsive. Maybe this is due to a bug **What problems is ActivTrak solving and how is that benefiting you?** Data Protection is my major issue, with ActiveTrak I am aware of any issues in real time. ### 10. It is new to me and trying to get familiar **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about ActivTrak?** That it is easy to install and also that it keeps your data secure and private and that when it gets a connection it reports data privately so you can keep track on your device. **What do you dislike about ActivTrak?** Have not found any issues that I dislike at this time we'll be able to report more as I get familiar with platform. **What problems is ActivTrak solving and how is that benefiting you?** That I am able to keep track of data and what it is being used for as far as expenses go. In ### 11. It's Probably A Good Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about ActivTrak?** I like being able to see screenshots of activity **What do you dislike about ActivTrak?** It's a little confusing to read stats and to understand the information that is being presented to me. **What problems is ActivTrak solving and how is that benefiting you?** It's been nice to see employee activity and screenshots to be able to determine what is wasted time. ## ActivTrak Discussions - [how make active track powerfull](https://www.g2.com/discussions/15964-how-make-active-track-powerfull) - 2 comments, 1 upvote - [How to get more out of the tool?](https://www.g2.com/discussions/15642-how-to-get-more-out-of-the-tool) - 1 comment, 1 upvote - [How can I limit which data are visible to other managers?](https://www.g2.com/discussions/data-visibility) - 1 comment, 1 upvote - [Can I block a website?](https://www.g2.com/discussions/blocking) - 1 comment, 1 upvote - [Do I have to be logged in to monitor?](https://www.g2.com/discussions/monitoring) - 1 comment, 1 upvote - [View ActivTrak pricing details and edition comparison](https://www.g2.com/products/activtrak/reviews?filters%5Bnps_score%5D%5B%5D=3&open_modal_url=%2Fde%2Fproducts%2Factivtrak%2Fwishlists%3Fhost_path%3D%252Fproducts%252Factivtrak%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D3%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-06-23+19%3A57%3A31+-0500&secure%5Bsession_id%5D=9ebbcc85-b002-4a0b-ae53-09de39bab7d9&secure%5Btoken%5D=badbbb19c564a5c7b7cbf1823c5d04f92e6d1c33bb120d17e2cc6f3f5e346273&format=llm_user) ## ActivTrak Integrations - [ADP Global Payroll](https://www.g2.com/products/adp-global-payroll/reviews) - [API](https://www.g2.com/products/api/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - 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[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## ActivTrak Features **Automation** - Process Automation **Platform Basics** - Interoperability - Performance - Self-service - Automation **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews **Reports** - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - User and Entity Behavior Analytics (UEBA)** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making **Monitoring** - Interactions - Web & Application Usage - Screenshots - Web Blocking **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Data** - Dashboard - Alerts and Notifications - Analytics **Analysis** - Continuous Analysis - Behavioral Analysis - Data Context - Activity Logging **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Cleaning** - Filtering - Transformation **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Activity Monitoring - Employee Monitoring** - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Functionality** - Dashboard - Talent Management - Diversity - Add-on - Assessments **Detection** - Anomaly Detection - Incident Alerts - Activity Monitoring **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Feedback** - 1-On-1 Meetings **Generative AI** - AI Text-to-Image - AI Text Generation - AI Image-to-Text **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Feedback** - Archives **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Agentic AI - Talent Intelligence** - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Decision Making **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top ActivTrak Alternatives - [Hubstaff](https://www.g2.com/products/hubstaff/reviews) - 4.4/5.0 (2,242 reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,472 reviews) - [Time Doctor](https://www.g2.com/products/time-doctor/reviews) - 4.4/5.0 (475 reviews)