EverythingBenefits Reviews & Product Details

EverythingBenefits simplifies and automates the registration process, which minimizes HR staff workload and makes it simpler for workers to sign up for insurance. Review collected by and hosted on G2.com.

EverythingBenefits because of issues with the integration between their system and your payroll system, which can make things difficult and time-consuming. Additionally, you have found that sometimes it is more effective to communicate through phone calls rather than emails in order to resolve issues and clarify information. Review collected by and hosted on G2.com.

We no longer need to manually send data to our carriers, this is uploaded weekly out of UKG.

Our Benefit Carriers receive all tiers of coverage and dependents- this includes, medical, dental along with vision to another carrier. Dependent information is pulled from our HRIS (UKG) to include, DOB, SSN, and gender.

The information provided to our carriers also includes Cost centers which helps our finance and accounting team with reconciliation of invoices across all of our office and facilities.

Our Retirement plan provider receives employee information such as date of hire, date of termination, date of rehire as well as all hours worked and pay information to ensure compliance. Review collected by and hosted on G2.com.

Our Client Success Rep has changed multiple times since implementation and the response time has also increased.

We have a 360 feed that comes back to us from our Retirement Plan and this has not always been timely. We had several issues with setting this 360 up and we felt that our Customer Representative did not understand the complexity of the file or the compliance issues surrounding the importance of accuracy and timeliness. It took us several calls and emails to get resolution.

As of recent, we have struggled to get timely responses from our Client Success Rep. I recognize that team are busy but we have gone days and even more than a week before a response has been received.

When an issue is occurring on a file feed, the trickle down effect can be detrimental to our employees and to our compliance and I wonder if Everything Benefits has lost sight of the importance of their role with organizations such as ours.

We have had to reach out to our Customer Success Manager as UKG on different occasions due to the untimely responses from Everything Benefits.

I would recommend Everything Benefits over our previous EDI carrier but I would share our stories of struggles. Review collected by and hosted on G2.com.

EverythingBenefits has really helped make my job easier and keeps me assured that our clients' benefit information is being sent to their carriers without fail each week. They are very helpful with any questions I have and will do their best to assist me in resolving any errors or discrepancies as soon as possible. They have a very knowledgeable and friendly team that is always happy to assist, and their management is amazing! Review collected by and hosted on G2.com.

Sometimes emails aren't answered right away, which is normal for any business, given that they have many clients they are working with. However, if something is urgent and you give them a call, they will almost always answer right away. Review collected by and hosted on G2.com.

I really appreciate their customer focus. I love the fact that if I have a question or concern about Everything Benefits I can reach out to our Sr. Customer Success Specialist and she is very responsive. Review collected by and hosted on G2.com.

There is not much that I dislike about Everything Benefits. If I had to pick one thing, it would be that if there was an error with the file feed, I may not know until a day or so later. However, on the rare occasion that this happens, I appreciate the fact that my Sr. Customer Success Manager is very helpful in getting the matter resolved. Review collected by and hosted on G2.com.

We work with Everything Benefits because they are able to fill a gap in communication between payroll and benefit carriers. Review collected by and hosted on G2.com.

Everything Benefits needs more support staff as their resolution turnaround time is too long. Review collected by and hosted on G2.com.

The ACA compliance tool - The team helps walk through all errors. The forms are all done and sent out in a timely way. I also love the reports that are sent to our providers. This is pretty seamless.

I also feel that the quick solutions have helped us a great deal, if something is wrong it is corrected quickly. Review collected by and hosted on G2.com.

The cobra site is a bit difficult to read all the effective dates and paid through dates. It was confusing for our past employees at first but it seems to be moving smoothly now. The reports seem to be a bit difficult to find all the information in one place when I get calls about cobra. I loved the addition of a one point person contact that was added, At first it was just a general email. Review collected by and hosted on G2.com.

My weekly feeds go thru without any issues to all of our benefit providers. They send the updates for changes my employees have made, new address, qualifying event changes, etc. Really makes for a peace of mind that weekly all of my needed updates are sent to each of them. I truly appreciate the TOP NOTCH assistance I receive if there happens to be any issues along the way. Everything Benefits does a GREAT job! Review collected by and hosted on G2.com.

Everything Benefits does such a wonderful job that it is truly hard to mention many complaints. They do a wonderful job and are one of the best investments we have decided to make. I do not think you will regret your decision to bring Everything Benefits on board! Review collected by and hosted on G2.com.

I like that there is a dedicated EDI Specialist for each client, but that there is a team support model where someone else on their team can jump in and assist if the specialist is out or dealing with a high volume and needs some help.

I also like that they are very responsive, a much better response time than working with the carrier EDI specialists directly.

I also like that they follow up consistently with the carriers when waiting for a response, and they copy me in on the communications so I know the status of everything.

I have had a very positive experience working with everyone from the Everything Benefits team. Review collected by and hosted on G2.com.

This isn't necessarily a failure on the Everything Benefits side, but very rarely we may run into a situation where their system cannot pull or populate something from my system that would make things easier, but that is most likely more of an issue with the export data that is being sent by my payroll system, so may be more of a wish list to have my system be able to send more fields to their system in case they are ever needed.

I have also learned over time that sometimes rather than communicate through email mostly, it is sometimes better to just jump on a phone call to work through a file topic as sometimes things get lost or miscommunicated or misunderstood through email. So this again is not really a dislike for the EB team, but rather a lesson learned that if you think it warrants a call just call them and talk through it rather than exchange emails. Sometimes a 15 minute call clears things up and things get resolved quickly. Review collected by and hosted on G2.com.

I like that my systems can speak to each other. I generally can be hands off and not worry about whether or not the information is making it from my HRIS to my benefit vendors.

I like that it only takes 1 person to run the system. I can let my other HR reps do their jobs while 1 central person takes care of the benefits. Review collected by and hosted on G2.com.

Communication with my EB rep is not great and it usually takes several attempts to get a full answer or the correct answer. On multiple occasions I have had to go to the next level to get my concern fully addressed. Review collected by and hosted on G2.com.

I like the customer service the best. you guys value customer experience as much as we do and its refreshing to see. Anytime something might be wrong/off, I email support or one of your support team and I get timely responses fixes. Review collected by and hosted on G2.com.

sometimes forms are off but they are fixed quickly. things happen, I get that but its how things are addressed handled afterwards that matters. Review collected by and hosted on G2.com.