While automation has become less complicated, things still take time. Most of the timelines I deal with are delayed by lack of communication from other parties, but I have not had this problem with EB. They respond - even when they do not know the answer - they continue to update and let you know what they are doing, trying, and if they feel there are other options.
We are a third party provider, so some of the answers to the questions provided will be based on one client, not our entire group. Review collected by and hosted on G2.com.