--- title: athenaOne Reviews meta\_title: 'athenaOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 114 reviews by the users' company size, role or industry to find out how athenaOne works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 114 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- # athenaOne Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by athenaOne but has limited features. Are you part of the athenaOne team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal. * * * Seller [athenahealth](https://www.g2.com/sellers/athenahealth) Discussions [athenaOne Community](https://www.g2.com/products/athenaone/discuss) Solution Type All-in-One Overview by athenahealth Hayes (athenahealth) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/athenaone/pricing) ## Top-Rated Alternatives [ ![ModMed](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ModMed") ModMed 4.5/5(362) ](https://www.g2.com/products/modmed/reviews) [ ![Tebra (previously Kareo + PatientPop)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tebra (previously Kareo + PatientPop)") Tebra (previously Kareo + PatientPop) 4.1/5(259) ](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) [ ![Epic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Epic") Epic 4.2/5(938) ](https://www.g2.com/products/epic/reviews) [ View All Alternatives ](https://www.g2.com/products/athenaone/competitors/alternatives) ## User Insights Average based on 114 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Tracy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tracy A.") TA Tracy A. Owner Small-Business (50 or fewer emp.) 7/24/2026 "Worst Decision Our Office Ever Made" 0/5 What do you like best about athenaOne? Messenger - interoffice Chat allows instant discussion w colleagues Review collected by and hosted on G2.com. What do you dislike about athenaOne? 1- Forced changes during roll outs instead of them being optional 2- Forced document labels 3- ATHENA support doesn't understand English 4- Athena support is extremely difficult to understand if you need support 5- scheduling is NON userfriendly, causes errors, takes 7x longer than it used to, reflects poorly on the practice, makes no sense, was forced on us, egregious 6- Inconsistent across the board 7- APP is useless when it tells you to open document on your computer 8- when you create a case it never truly resolved, they send back 7 messages that have no relation to the actual complaint (bc the agents don't even understand what your complaint is) 9- if they add any more crap to the dashboard because users are too lazy to click on the purple task bar we won't even be able to see the dash anymore 10- athena wants too much control over individual practice flow and in return we have to pay them for it! Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Absolutely NONE and Athena does nothing at the moment that benefits our office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. President Small-Business (50 or fewer emp.) 8/3/2026 "All-in-One EMR With Great Defaults and Affordable Pricing" 4/5 What do you like best about athenaOne? Everything in one place - EMR, prescribing, etc. is very nice. Didn't have to do a lot of set up - good defaults out of the box. Pricing is affordable - UI is fairly good. Review collected by and hosted on G2.com. What do you dislike about athenaOne? I wish that it had more AI features and didn't require as many manual clicks. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Helping us manage and operate our medical practice - integrating payments, EHR, check-in, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Owner Small-Business (50 or fewer emp.) 10/10/2025 "EMR good for large groups, more cumbersome for small or solo practices." 2/5 What do you like best about athenaOne? User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Robust reporting. The fax integration makes admin a lot easier. Review collected by and hosted on G2.com. What do you dislike about athenaOne? RCM, price increases, poor customer support, high learning curve, long integration, poor CSM quality. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? AthenaOne excels at enabling customizable workflow templates and effortless clinic flow, ensuring everything runs smoothly. As an EMR, it delivers all the essential tools needed to operate a clinic effectively and efficiently. Initially, the company was very helpful in launching my solo practice. They offered a generous introductory deal that included RCM and billing services, which were exceptionally useful in my first few years. However, issues with billing and RCM began to mount over time. The entire system worked well at first, but the quality noticeably declined after about two years. By then, I was paying a substantial premium for the features, which I was willing to accept. I often considered keeping just the EMR and dropping the RCM/billing to save on costs, but I remained loyal at that time. Then, around year three, a 0.5% price hike pushed things into unacceptable territory. My already pricey but valuable solution suddenly became more expensive and less functional overnight. The most frustrating part was learning last week that downgrading to a bare-bones EMR—without features like automatic eligibility checking—would cost $800 per month per provider. This felt like a slap in the face, as so many other products offer far more for less than half the price. All I wanted was their solid EMR. I now regret ever opting into the RCM/billing; if I hadn't, I could have stuck with the $200–$300 monthly long term (in theory). But after paying them enormous sums over four-plus years, I felt like a piggy bank they were happy to gouge, with no regard for a long-term user like me. TL;DR: While AthenaOne resolved my non-EMR headaches initially, those problems have returned as far more expensive issues, now turning into a massive headache as I transition to a new EMR. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![kelly b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kelly b.") KB kelly b. School based therapist Mid-Market (51-1000 emp.) 4/13/2026 "Easy-to-Navigate EHR with Quick Access to Key Information" 5/5 What do you like best about athenaOne? Very easy to get to information that you need without too many clicks to hace to click through mutiple screens you dont have to do that in Athena Review collected by and hosted on G2.com. What do you dislike about athenaOne? Nothing that comes to mind just initial learning curve but that is to be expected Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? How we entered behavior health treatment plans as well as documentation Review collected by and hosted on G2.com. Show More 4/21/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Small-Business (50 or fewer emp.) 1/2/2019 "User-Friendly EMR with Excellent Scheduling Tools" 4/5 What do you like best about athenaOne? I really appreciate athenaOne for its user-friendly templates and easy-to-use calendars and schedules. I love the Athena chat feature that allows me to reach out to colleagues effortlessly. It also helps me plan calls and schedules by viewing the calendars for our providers for the day. Additionally, it has been very basic and easy for us to use since we've been using it for nearly 15 years. Review collected by and hosted on G2.com. What do you dislike about athenaOne? The report feature doesn't seem to be narrow enough for our needs. Review collected by and hosted on G2.com. Recommendations to others considering athenaOne: With most every software consideration, just talk to others who have used it depending on the capacity that it will be utilized. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? athenaOne helps create lists of common patients for studies and offers user-friendly templates, easy calendars, and schedules. I use the chat feature to connect with colleagues and plan calls by checking provider calendars. Review collected by and hosted on G2.com. Show More 12/10/2025 Current UserValidated ReviewerSource: G2 invite ![Michelle G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle G.") MG Michelle G. Owner - PMHNP Small-Business (50 or fewer emp.) 4/6/2025 "Tech-Savvy, Forward-Thinking, and Built for Growth" 5/5 What do you like best about athenaOne? AthenaOne is the tech-savvy sidekick I didn’t know I needed. Having an EHR and practice management platform bundled into one streamlined system is priceless for a busy mental health practice. The ambient note feature deserves a standing ovation—it has massively cut down my documentation time and lets me focus more on my patients instead of fighting with my keyboard. The API integration is top-notch and honestly one of the best parts. It gives me the flexibility to connect the tools I want, when I want, letting me run my practice as efficiently—and as independently—as I need. AthenaOne doesn’t box you in; it builds you up. Another major win? Athena’s customer service team. They’re not just helpful—they’re actual partners. I connect with someone from their support team every week or two, and every time, it feels like I’m talking to someone who understands the real-world challenges of private practice. They’re fast, sharp, and genuinely a pleasure to work with. In a world where customer service usually feels like screaming into the void, AthenaOne turns it into a conversation that moves your practice forward. Review collected by and hosted on G2.com. What do you dislike about athenaOne? The startup process was definitely lengthy. Getting everything built out and customized took time, patience, and a little extra caffeine. That said, it was absolutely worth it once everything was up and running. The only other downside is that you really do need API integration if you want to maximize what AthenaOne can do. It’s not fully plug-and-play right out of the box if you’re serious about efficiency. You have to be willing to invest in setting up integrations to unlock its full potential—but honestly, once you do, it runs like a dream. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? AthenaOne is solving the problem of chaos—the silent killer of private practice success. It brings everything—EHR, scheduling, billing, patient communication—under one roof, creating a streamlined, efficient system. No more juggling different platforms and workflows. The biggest benefit? Efficiency and clarity. I’m able to manage my entire practice from a single platform, which saves me hours each week. The ambient notes feature slashes documentation time, so I spend less time typing and more time actually treating patients. Plus, the API integration lets me customize exactly how my systems talk to each other, meaning I can scale smarter, not harder. AthenaOne also tackles the problem of terrible customer service that plagues so many healthcare tech companies. Having responsive, knowledgeable support that I can reach consistently has been a major stress reliever. I feel like I have a real partner helping me grow, not just a platform that took my money and ghosted me. In short: AthenaOne fixes the tech headaches so I can actually enjoy running my practice—and keep my sanity intact. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SR Sheila R. Director Small-Business (50 or fewer emp.) 3/27/2025 "We are very happy with Athena" 5/5 What do you like best about athenaOne? Athena is intuitive and easy for all the staff to use. Very easy to navigate the chart. It contains many more features than our small clinic needs but I will use Ahtena in a new practice that will have many more needs. We just integrated Athena with our phone system and can now see the patient information when they call into the office. Customer support is always very helpful but frankly they have not been needed much since we started with Athena in 2018. Review collected by and hosted on G2.com. What do you dislike about athenaOne? The reporting process is too robust for my needs and only one staff member has learned how to generate the reports that we need. Fortunately, the reports that we need are saved a library now so we can all run these reports. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. MD Small-Business (50 or fewer emp.) 3/31/2025 "Aweful EMR" 0/5 What do you like best about athenaOne? The prescription writing as it gives you every option of dosages and quantitiy available. Review collected by and hosted on G2.com. What do you dislike about athenaOne? Let me start by saying this is my seventh EMR. A whole lot. Its clunky, requires so many clicks to complete a task. It is designed for coding and for billing and NOT for physician documentation. I would never wish this EMR even on my worst enemies. I spend at lest 20% more time documenting them in the past. Horrible, Horrible, Horrible. stay away from this emr at all costs. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? Nothing. It was chosen by a physician who should not be doctoring. 3/3 of us in the office do not like it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Darren G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren G.") DG Darren G. Enterprise (\> 1000 emp.) 5/1/2025 "continued interference with physicians actually working" 0.5/5 What do you like best about athenaOne? The previous version was functional at minimum. They keep upgrading it which has made it more and ore difficult to use Review collected by and hosted on G2.com. What do you dislike about athenaOne? continued "upgrades" that are horrible . Imports allergies from other sources duplicating what is already in the chart. Worthless. Imports fruit allergies to the med section- not appropriate Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? They are not solving anything, only make it more complex and aggravating to finish any charting / care of the patient Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/18/2024 "All around terrible for providers/end-users" 0/5 What do you like best about athenaOne? You can see some notes from other providers the patient has visited. Sometimes you can send faxes from inside the program (when it works) Review collected by and hosted on G2.com. What do you dislike about athenaOne? Everything else -notes take a long time and are clunky to complete -unable to pull forward previous dx if encounters completed by another provider. Making notes a nightmare if you're covering for someone else. -unable to choose your own diagnosis as something different or less specific will autopopulate -the whole check in and check out process which many practices force providers to do. Adds 7-10 mins per note -when putting in cases while on call, defaults to on-call provider instead of the provider who is responsible for the patient -every time you open a note from another provider, it goes to your open documents and stays there until you close it. Hence I have almost 900 open documents in my inbox. -many more. Just get an actual emr like epic. Review collected by and hosted on G2.com. What problems is athenaOne solving and how is that benefiting you? None and none. Gets worse with every update Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about athenaOne? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about athenaOne ](https://www.g2.com/products/athenaone/discussions/new) GU Guest User • Last activity over 4 years ago Is Athena a clearinghouse? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-athena-a-clearinghouse) GU Guest User What are the benefits and challenges of using athenaOne for healthcare practice management? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-athenaone-for-healthcare-practice-management) [ View all Discussions ](https://www.g2.com/products/athenaone/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 18 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/athenaone/pricing) athenaOne Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f5ec38819ec63e0300ec332389d402e5/modmed.png "Product Avatar Image") ModMed 4.5/5(362) [ Compare Now ](https://www.g2.com/compare/modmed-vs-athenaone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fae189c4809a1dcb93396fc14bf72a25/greenway-health-intergy.png "Product Avatar Image") Intergy 3.8/5(37) [ Compare Now ](https://www.g2.com/compare/greenway-health-intergy-vs-athenaone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ff1c555802e8f5583e002098100141e9/eclinicalworks.png "Product Avatar Image") eClinicalWorks 3.7/5(158) [ Compare Now ](https://www.g2.com/compare/athenaone-vs-eclinicalworks) ##### ##### athenaOne Features Administrative Systems Interoperability - Payer Care Management Workflow Applications Applications Integration - Payer Care Management Workflow Applications Workflow Optimization - Payer Care Management Workflow Applications Processes Compliance - Payer Care Management Workflow Applications Payer Support - Payer Care Management Workflow Applications Provider Support - Payer Care Management Workflow Applications Clinical Software Integrations - Revenue Cycle Management (RCM) Accuracy Patient Data Security - Healthcare Claims Management [ View More Features ](https://www.g2.com/products/athenaone/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[EHR](https://www.g2.com/categories/ehr)[Telemedicine](https://www.g2.com/categories/telemedicine) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[EHR](https://www.g2.com/categories/ehr)[Telemedicine](https://www.g2.com/categories/telemedicine)[Medical Billing](https://www.g2.com/categories/medical-billing)[Revenue Cycle Management](https://www.g2.com/categories/revenue-cycle-management)[Patient Case Management](https://www.g2.com/categories/patient-case-management)[Healthcare Claims Management](https://www.g2.com/categories/healthcare-claims-management)[Population Health Management](https://www.g2.com/categories/population-health-management)[Healthcare Payer Care Management Workflow Applications](https://www.g2.com/categories/healthcare-payer-care-management-workflow-applications)[Value-Based Performance Management Analytics](https://www.g2.com/categories/value-based-performance-management-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best identity verification tools for online services](https://www.g2.com/discussions/best-identity-verification-tools-for-online-services)[Which ethics and compliance learning platforms are most trusted by training managers, based on user reviews?](https://www.g2.com/discussions/which-ethics-and-compliance-learning-platforms-are-most-trusted-by-training-managers-based-on-user-reviews)[Which cloud workload protection tools are actually good at cutting alert noise while still maintaining a security posture that can survive an audit?](https://www.g2.com/discussions/which-cloud-workload-protection-tools-are-actually-good-at-cutting-alert-noise-while-still-maintaining-a-security-posture-that-can-survive-an-audit%20) [What cloud workload protection platforms give real-time visibility into workload security and misconfigurations before they become active vulnerabilities?](https://www.g2.com/discussions/what-cloud-workload-protection-platforms-give-real-time-visibility-into-workload-security-and-misconfigurations-before-they-become-active-vulnerabilities%20)[Which social media advertising platform offers the best audience targeting?](https://www.g2.com/discussions/which-social-media-advertising-platform-offers-the-best-audience-targeting)[Pros and Cons Details](https://www.g2.com/products/athenaone/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)