OnShift Reviews & Product Details

OnShift is very easy to use and offers many updated, modern features. Their customer service is also great—quick to respond and genuinely helpful whenever I need support. Review collected by and hosted on G2.com.

I do not have much bad to say about OnShift. I would like to see more AI features in the future. Review collected by and hosted on G2.com.

The best part of this software is the messaging part. It is easy to mass message and get info out quickly. Review collected by and hosted on G2.com.

We implemented this software slowly and it has become an okay tool. I would like to see it connected to our time clocks so that we can better track our hours and punches without having to take extra steps. The time clock and Onshift never seem to match up. Review collected by and hosted on G2.com.

Once I became familiarized with the program, it was fairly easy to use. The app on the phone for employees to use is also easy once everyone had received the training. Review collected by and hosted on G2.com.

What I dislike is the character limit on the messaging portion to send out to employees. It is limited to 140 characters. It would be nice if it was increased to 280 characters. Review collected by and hosted on G2.com.

It is very easy to use on the desktop or mobile app. The real time updates are crutial for effective and efficient staffing. Review collected by and hosted on G2.com.

There are periods where it runs slowly, or not at all. When we are in a busy part of our day, we need it up and running Review collected by and hosted on G2.com.

Holes in the schedule can be quickly filled by the ability to message staff for fill-ins instantly. Review collected by and hosted on G2.com.

A grey color notes holes in schedules. It would be easier to see if they were a yellow warning for understaffing than the muted grey. Review collected by and hosted on G2.com.

Integration of other programs, ability to give recognition, and surveys for feedback. Review collected by and hosted on G2.com.

Some features are hard to navigate until you've had extensive training, and it is a learn as you go or until the problems arise. Review collected by and hosted on G2.com.

Onshift is easy to use. It is very flexible and intuitive. During a COVID outbreak, we were even able to set up an alternative schedule to meet the higher staffing needs for the COVID unit.

Additionally, Onshift allows us to easily document attendance. With the Engage feature, we are able to reward our carepartners for good attendance and clocking in and out on time. Review collected by and hosted on G2.com.

We would like Onshift to bring back the Wallet feature. That was super helpful and used by some of our carepartners. Review collected by and hosted on G2.com.

The first thing that comes to mind is Automated scheduling. The OnShift Automatic Scheduling module allows us to quickly create schedules that take into account the availability and preferences of each employee. Additionally, automatic synchronization does not demand manual synchronization and reduces the risk of synchronization errors. Review collected by and hosted on G2.com.

This is not a downside, but a thing that may not expect as it is. Honestly, OnShift can be complex to implement and set up, especially for larger organizations. It may take some time to customize the platform to meet the specific needs and requirements of the organization. Review collected by and hosted on G2.com.

Really, the nicest tech people I've ever worked with. They are very concerned about ensuring their clients are happy with their product and eager to fix anything. Review collected by and hosted on G2.com.

They're busy, so sometimes response times arent as quick as I like, but I'm a bit impatient so it could be me :) Review collected by and hosted on G2.com.

Ability to make a change to someone's schedule globally instead of having to do each day individually. The reports are easy to read and allow staff to see the schedules posted easily. Review collected by and hosted on G2.com.

I am not able at this time to enter my own new hires and have to have customer supports help. Review collected by and hosted on G2.com.