Zonar Reviews & Product Details

I can easily keep track of all our vehicles and see where our drivers have been and for how long, both in real time with up-to-date info and through the generated reports. We review this reliably each week. It helps us stay on top of timesheets and verify any possible incidents, from fender benders to late arrivals. It also makes it easier to plan logistics when coordinating vendor and tenant appointments, and the available format options work well alongside our weekly Excel reports.

It’s a vital tool for improving our in-office workflow when it comes to managing field technicians. If someone needs to know where our technicians are in relation to them, they can simply call me for an update, and as a coordinator I rely on this feature daily. The online chat support provides quick help for any technical issues—both AI reps and human reps—though I’ve needed it very little thanks to the software’s overall reliable performance. The user interface is straightforward and easy to explain to new team members, and it lets them explore and learn new features on their own. Overall, it’s well worth the money and an absolute necessity for any business managing a fleet, reasonably priced. Review collected by and hosted on G2.com.

I initially had a bit of trouble understanding the icon signifiers in the GPS (the colored arrows that represent vehicles), and searching through the manuals and instructions didn’t immediately answer my questions. At one point, I was worried that one of our units had been left on and running at the warehouse because it didn’t match the color of the other units parked there. However, that turned out to be a one-time fluke that I haven’t noticed since. I’ve also since learned what each color represents, since clicking on a vehicle provides a description like “idle,” “engine off,” “power disconnect,” and so on.

When I did run into a technical issue, it was related to hardware acceleration, but the AI agent/human rep helped me very quickly through the in-browser chat. Review collected by and hosted on G2.com.

We’ve had a very positive experience with Zonar. Their customer service is consistently excellent and quick to respond whenever we run into an issue or need support. While we do not use extensive direct integrations with other systems, Zonar fits well into our daily transportation operations. I don't believe I have used any AI features within Zonar. My experience has primarily been with the system's transportation management, tracking, and operational tools. The system runs smoothly and efficiently, and we’ve found it to be reliable, straightforward, and easy to use day to day. Review collected by and hosted on G2.com.

The GPS location can sometimes be delayed or inaccurate. I don't believe I have used any AI features within Zonar. My experience has primarily been with the system's transportation management, tracking, and operational tools. Review collected by and hosted on G2.com.

What we like best about Zonar is its reliable real-time GPS tracking, accurate vehicle location updates, and easy-to-use interface, which makes it simple for our team to monitor and manage our fleet. The platform performs consistently well, provides valuable historical trip data, and integrates effectively with our fleet operations. From a cost perspective, it delivers good value by improving visibility, accountability, and operational efficiency. The onboarding process was straightforward, and whenever we've needed assistance, the support team has been responsive and helpful. Overall, Zonar has been a dependable solution that has met our fleet management needs. Review collected by and hosted on G2.com.

One area where Zonar could improve is the user interface, which can feel a bit dated and requires several clicks to access certain features. Reporting and customization options could also be more flexible. While the system is generally reliable, there are occasional delays in location updates or syncing. In addition, some integrations with third-party platforms could be smoother, and the pricing may be on the higher side for smaller fleets. Overall, these issues have not outweighed the benefits, but there is room for improvement. Review collected by and hosted on G2.com.

Zonar has been an amazing product for this bus garage. From locating vehicles to monitoring idle times and onboard diagnostics It is a great way to cut costs and improve safety and environmental impact. The help from tech support is second to none making my life a bit easier They are always cutting edge technology and fully invested with working with he customer to make sure they are giving the best service and product possible. Review collected by and hosted on G2.com.

I would like to have OBDII diagnostics and a way to (shock) (buzz) notify the driver of bad habits while driving. Review collected by and hosted on G2.com.

I really like Zonar as a telematics platform because it offers both dash camera and GPS location activity in a way that's straightforward and easy to use. The user interface is great, which makes the platform stable and well-received by my customers. I appreciate how Zonar bundles all the equipment into a flat monthly rate, simplifying budgetary planning and sales. Their customer support is also exceptional, as they answer within a few rings every time I call, and diligently work to resolve any issues. Additionally, the personal connection I have with my Zonar representatives feels like they are a part of my team, fostering a supportive and collaborative environment. The reseller program is structured to my liking, helping me grow my business without increasing overhead. The initial setup was straightforward and has become easier over time. I'm able to call for support as needed, and Zonar follows through diligently, ensuring nothing slips through the cracks. This reliability takes a significant weight off my shoulders. The Apollo ELD platform within Zonar is robust and essential for our operations. Zonar's approach allows us to bypass capital expenditures, making selling easier with a simple, flat monthly rate for customers, dramatically boosting our sales. Review collected by and hosted on G2.com.

I find that Zonar's hardware varies in quality. Some pieces are better than others. I think there's room for improvement in their product development speed, especially with introducing new equipment quicker to the market. I would like to see new and improved dash camera solutions with more accuracy in features like stop sign violations. The current portfolio is okay, but not great, and it takes time to roll out the newer products. Also, with the Apollo ELD platform, there seems to be a learning curve as users sometimes find it challenging to learn quickly compared to competitors like Geotab. Review collected by and hosted on G2.com.

I really appreciate the simplicity of Zonar. It's easy to log into the computer and see all aspects like mileage and what's going on with the buses. I also find the vehicle logging feature very valuable. It's very effective for performing driver vehicle inspection reports. Once a driver reports an issue, I receive an email, and then I can log in to see what's wrong. The initial setup was pretty straightforward too, almost like a plug-and-play system. Although I had to change some settings like the EMI number for newer vehicles, overall it was quite simple. Review collected by and hosted on G2.com.

There are a few issues I've had with Zonar. The tablet sometimes doesn't correctly register students during the ridership program, requiring me to remove and reinsert it to log all students properly. We also encounter some glitches like "docking unavailable" messages, which we have to work around. The system's response time when students scan their tags is a bit slow, which can be a minor inconvenience. Another improvement I'd like to see is with the maps during navigation; having the map automatically follow the bus rather than just pointing north would be more helpful. Review collected by and hosted on G2.com.

I really like Zonar's customer service; they're always there when I need them, which is crucial. Their equipment is reliable, and I can track where my buses are, including their speed and idling times, which helps manage costs. The pre-trip and post-trip inspections through the EVIR system have been really beneficial in keeping our buses operational. I also appreciate the GPS and dashboard features, which make it easy to manage routing and track buses. The integration of equipment and routing is vital for me, and Zonar's system is cost-effective and dependable. Review collected by and hosted on G2.com.

We've had some challenges uploading and getting started with the Bus Suite. However, the customer service has been there for us. The whole team seems to be on board as far as getting us moving in the right direction. It's important that when we need answers, we get them now, not having to call in the morning and wait all day for a response, which has happened with other companies but not with Zonar. Review collected by and hosted on G2.com.

I like Zonar most because it lets me get the clips I need at the time I need them, right at my fingertips. It's like having eyes in the van when I'm not there, allowing me to see my drivers in real time and know what's going on. The setup was pretty easy, especially after the installer went over some key points. Review collected by and hosted on G2.com.

I wish we could get longer clips, like 10 to 15 minutes, instead of the 3 or 4 minutes they currently offer. That would be really helpful because then we wouldn't have to manage as many separate photo clips. Review collected by and hosted on G2.com.

What stands out most to me about Zonar is its focus on improving fleet safety and efficiency through technology. I like that the company has a long history of innovation, starting with electronic vehicle inspections (EVIR) and expanding into telematics, AI-powered dashcams, fleet health, and student transportation solutions. The emphasis on solving real operational problems—helping customers improve safety, compliance, and uptime—is especially appealing. I also appreciate Zonar's customer-focused approach and its reputation for building long-term partnerships with fleet operators rather than simply selling software. Review collected by and hosted on G2.com.

I don't have any major dislikes about Zonar based on what I've learned. Like any growing technology company, there are always opportunities to improve processes, adapt to changing customer needs, and keep pace with rapid advancements in technology. I see those as challenges rather than drawbacks, and I'm excited by the opportunity to contribute to continuous improvement and help deliver even better results for customers. Review collected by and hosted on G2.com.

It allows you track each individual employee, shows great detail of distance time, location and speed. When I need help the customer service is always very helpful and explains everything in detail. Review collected by and hosted on G2.com.

Sometimes it is difficult to navigate the map. But for the most part it is great. Review collected by and hosted on G2.com.