SmartAction is transforming customer self-service with artificial intelligence. We work with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, and social media. With state-of-the-art technology and industry-leading expertise, our goal is to fundamentally improve the way customers communicate with the brands they love.
SmartAction is an amazing company to collaborate with. They have the ability to deliver an out of the box solution and/or customize a product for most customer service needs. We have used them for multiple product implementations and they have been nothing but supportive in both design and implementation.
What do you dislike?
SmartAction is really good at designing and adapting to the business needs, but since most of our build outs have been custom we have had a little lag in getting KPIs to help support the original business tool rollout.
What business problems are you solving with the product? What benefits have you realized?
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