# SHI Reviews **Vendor:** SHI International Corp. **Category:** [Microsoft Consulting Services](https://www.g2.com/categories/microsoft-consulting-services) **Average Rating:** 4.7/5.0 **Total Reviews:** 119 ## About SHI SHI is a global leader in IT solutions and a value-added reseller, trusted by more than 17,000 organizations worldwide for over 35 years. With a team of 6,000 dedicated professionals, we deliver customized technology solutions across industries including finance, healthcare, manufacturing, education, and more. Our extensive partnerships with top technology providers — including AWS, Cisco, CrowdStrike, Dell, HP, Microsoft, Palo Alto, Pure Storage, and others — enable us to deliver industry-leading solutions tailored to your unique needs. As a top-tier Microsoft partner, SHI provides comprehensive Microsoft Services, from Azure and Microsoft 365 deployments to cloud migrations, security assessments, and licensing advisory. Our experts help you maximize your Microsoft investments through strategic consulting and seamless implementation. Our broad portfolio also includes: • SHI Complete: Managed IT services that support your entire technology lifecycle, from procurement and deployment to ongoing management and support. • Additional services: Cybersecurity, data center integration, device imaging and configuration, software asset management, flexible financing, and continuous support. • SHI One: An integrated digital platform for managing your IT assets, licenses, and support, offering actionable insights and operational efficiency. By leveraging the scale and portfolio of a global solutions integrator combined with the resources and personalized service of a local VAR, we’ll help you make better technology decisions. With SHI, you gain a trusted partner committed to helping you solve what’s next. ## SHI Pros & Cons **What users like:** - Users commend the **excellent customer support** of SHI, highlighting their responsiveness and genuine care for service quality. (16 reviews) - Users find SHI to be **very helpful** , with responsive support that meets various needs without pushing agendas. (15 reviews) - Users value the **effective teamwork** of SHI, enhancing collaboration and allowing focus on core business activities. (12 reviews) - Users value the **expertise and responsiveness** of SHI's team, enhancing their overall experience and support. (10 reviews) - Users value the **prompt response** from SHI's customer service, ensuring efficient communication and support for their needs. (7 reviews) - Users praise the **friendliness of the staff** at SHI, noting their personal attention and helpfulness in addressing needs. (7 reviews) - Users value the **expertise** of SHI, noting strong partnerships and resourcefulness in their services. (6 reviews) - Responsive UI (6 reviews) - Users value the **attentiveness** of SHI, appreciating their focus on understanding and addressing customer needs promptly. (5 reviews) - Users value the **excellent collaboration** with SHI, appreciating timely responses and effective communication. (5 reviews) **What users dislike:** - Users find SHI to be **more expensive** than direct manufacturer options, impacting budget considerations significantly. (4 reviews) - Users often face **high staff turnover** , losing great reps and experiencing frequent changes in account management. (3 reviews) - Users find **integration issues** disruptive, especially during team transitions after company acquisitions. (2 reviews) - Users find the **limited availability** of SHI frustrating, as it restricts service access in various locations globally. (2 reviews) - Users desire improved **transparency and automation in billing** to better track renewals and costs effectively. (1 reviews) - Users find the **complexity** of SHI challenging, making navigation of processes and connections difficult. (1 reviews) - Users face **dependency issues** when transitioning due to team changes after company acquisitions, leading to disruptions and challenges. (1 reviews) - Users highlight the **difficult learning** curve associated with navigating SHI, which complicates their overall experience. (1 reviews) - Users find the **learning curve challenging** and suggest that SHI provide more educational support for clients. (1 reviews) - Limited Customization (1 reviews) ## SHI Reviews ### 1. Efficient Licencing and Stellar Service from SHI **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Vice President, Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** I appreciate SHI for their pricing, which is cheaper than CDW, particularly for Microsoft licensing. The transition from CDW to SHI has been a great experience as the infrastructure cost is lower and the customer service is better. SHI's answers and ability to provide good service stand out to me. Their proactive approach, where account reps ask about current initiatives and follow up with tailored options, adds a lot of value. I like the ability to consolidate vendor services with SHI, making it convenient to manage billing in one place and reducing the hassle of managing multiple vendors. The URL filter feature in the Zscaler web security they helped implement is particularly beneficial in blocking malicious sites. I am very confident in the pricing SHI offers, and currently, SHI is doing everything I expect from a partner. **What do you dislike about SHI?** No dislikes at the moment **What problems is SHI solving and how is that benefiting you?** With SHI, our infrastructure costs are lower, and customer service is better. They help streamline vendor management, preventing missed renewals, and will enhance our onboarding process with PC imaging, meeting our SLA's. SHI's pricing is also a big advantage. ### 2. Vital Partner in Software Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen V. | Infrastructure Engineer Tier 2, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SHI?** I've been using SHI for purchasing all hardware and software for about six years. I appreciate that they help in our company's innovation and that they provide more services for our company overall. Their assistance with implementing and distributing certain types of products, as well as their advice, has been valuable. SHI has helped with the implementation of software like Adobe and Jamf, which are essential for running our business. Additionally, their support in implementing software across the business, including user workstations, has been beneficial. I think they’re doing an amazing job and I'd like them to keep providing their service. **What do you dislike about SHI?** Nothing **What problems is SHI solving and how is that benefiting you?** SHI helps us innovate as a company by providing assistance with implementing software and user workstations across the business. ### 3. A Valued Partner for Microsoft Licensing **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SHI?** I think SHI is great because they are more like a partner than just a vendor. I've been using SHI for 15 years, mainly for purchasing Microsoft renewals, and they have remained very knowledgeable throughout. They explain every detail and answer all our questions, which enhances the partnership aspect. I particularly appreciate their website; it's user-friendly like Amazon, where I can easily make purchases. Overall, I love them and would definitely recommend SHI to others. **What do you dislike about SHI?** Nothing. We like everything. Thanks for being a partner. **Recommendations to others considering SHI:** Yes I would recommend them. Always. **What problems is SHI solving and how is that benefiting you?** SHI helps with Microsoft licensing by being very knowledgeable. They partner with us, explaining every detail and answering all our questions, making purchasing straightforward like Amazon. ### 4. Long-Term Partnership with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Kamal S. | Manager, IT – Transition Workstream Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SHI?** I like the people that I work with at SHI. They've helped us a lot, especially in the hardware space, like when ordering HP hardware. They also provide insights by telling us what other clients are doing and how they have helped others. **What do you dislike about SHI?** I feel that SHI could be a little bit more personable. **What problems is SHI solving and how is that benefiting you?** SHI helps by sharing what other clients are doing and how they have assisted them, providing valuable insights. ### 5. Extremely Knowledgeable, Honest, and Fast—A Pleasure to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | Senior Systems Engineer / Infrastructure Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about SHI?** They are extremly knowledgable and have all the point of contacts for all applications. SHI has always been honest, fast, and easy to work with. **What do you dislike about SHI?** There is honestly nothing I dislike about SHI. If I were to start a VAR, I would model it off of SHI. **Recommendations to others considering SHI:** Especially for licensing needs, look nowhere else. SHI is the phone number you need. **What problems is SHI solving and how is that benefiting you?** SHI is the #1 reseller we use for all licensing needs. ### 6. Deep Spend Optimization Expertise and Eager Support **Rating:** 5.0/5.0 stars **Reviewed by:** Grant D. **Reviewed Date:** April 28, 2026 **What do you like best about SHI?** SHI has so much knowledge and experience within the spend optimization community and eager to help us build the best solution. **What do you dislike about SHI?** I can’t say anything negative to say about SHI **What problems is SHI solving and how is that benefiting you?** SHI is working to optimize our SAAS spend and gain us better visibility into our spend. ### 7. Best of best **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas F. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Great staff and great people to work with. **What do you dislike about SHI?** I have no dislikes about SHI. They have been great to work with. **What problems is SHI solving and how is that benefiting you?** We were having issues with old desktop Performance. SHI was able to provide the new desktops within a short period of time. **Official Response from Christa Niering:** > Thanks Thomas! We're so happy we were able to help improve your desktop performance! ### 8. Excellent Inside Sales Support **Rating:** 5.0/5.0 stars **Reviewed by:** Fran F. **Reviewed Date:** April 28, 2026 **What do you like best about SHI?** Inside sales represent tave is great. We appreciate her **What do you dislike about SHI?** Allow me to see a list of the assets I have in your warehouse by serial number **What problems is SHI solving and how is that benefiting you?** They help me manage my assets ### 9. Premier IT solutions & services provider **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin L. **Reviewed Date:** October 08, 2024 **What do you like best about SHI?** Software procurement and unbeatable prices. Period. **What do you dislike about SHI?** Not knowing about all the other hardware and ITAM services earlier **What problems is SHI solving and how is that benefiting you?** Software procurement at unbeatable prices thanks to their top tier partnership with vendors **Official Response from Christa Niering:** > Thank you for your feedback! We're sorry you didn't know about more of what we offer earlier, but we're glad you know it now! ### 10. Customer service is key **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen A. | IT Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Jake is the best to work with, night and day difference from working with CDW **What do you dislike about SHI?** Nothing so far. Everything has been good **What problems is SHI solving and how is that benefiting you?** Procurement and equipment ordering ### 11. Best Team, Best Product **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. **Reviewed Date:** April 28, 2026 **What do you like best about SHI?** These people are the best love the product. **What do you dislike about SHI?** Nothing at all. SHI is the best and I will always use them. **What problems is SHI solving and how is that benefiting you?** Very good. ### 12. Friendly, Responsive Reps Make the Experience Shine **Rating:** 5.0/5.0 stars **Reviewed by:** Eric M. **Reviewed Date:** April 28, 2026 **What do you like best about SHI?** Reps are friendly and responsive. Always available **What do you dislike about SHI?** Lack of international shipping or sales in international markets. . **What problems is SHI solving and how is that benefiting you?** ITAM, professional services ### 13. Very Informative and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry C. | Director of Information Technology Infrastructure **Reviewed Date:** April 28, 2026 **What do you like best about SHI?** Very informative. The presentation was excellent. **What do you dislike about SHI?** There is nothing I dislike. Every thing was perfect. **What problems is SHI solving and how is that benefiting you?** Solving our work flow. ### 14. Excellent Coordination and Proactive Support from SHI **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi K. **Reviewed Date:** October 15, 2025 **What do you like best about SHI?** I really appreciate SHI’s strong coordination and understanding of our technology landscape. They stay ahead on renewals, provide accurate insights, and work seamlessly with all groups to ensure there are no disruptions in our operations. **What do you dislike about SHI?** Nothing major — just wish there was a bit more transparency and automation in tracking renewals and costs. **What problems is SHI solving and how is that benefiting you?** We no longer have to worry about keeping track of renewals ourselves, and the coordination between SHI and all internal groups has been excellent. It’s been a big help in simplifying our procurement and renewal management process. ### 15. Access to the Latest Innovations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** April 28, 2026 **What do you like best about SHI?** Access to the latest technology innovations **What do you dislike about SHI?** Sometimes the best offer is not always available **What problems is SHI solving and how is that benefiting you?** Channel parter ### 16. SHI is a great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Dean B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about SHI?** The people and account executives. I've dealt with many different VARs large and small in my career. Account teams can make or break the experience and SHI has amazing account teams. Anissa Avalos is amazingly amazing!!!! **What do you dislike about SHI?** I wish the commercial reps were able to travel to customer sites more. At a previous company we had an enterprise level rep and that was great. Commercial reps should be able to travel to customers more. **Recommendations to others considering SHI:** Engage with your account team and you will not be dissapointed! **What problems is SHI solving and how is that benefiting you?** SHI is assisting with our entire technology stack. From endpoints, Microsoft licensing, Cisco network equipment, disaster recovery, you name it. **Official Response from Christa Niering:** > Thanks for your feedback Dean! We appreciate your insight. ### 17. SHI Has been nothing shy of amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylah N. | Information Technology Manager **Reviewed Date:** April 09, 2025 **What do you like best about SHI?** Everyone I’ve interacted with has been knowledgeable, supportive, and genuinely committed to helping customers and each other succeed. There’s a real sense of partnership—not just in how SHI works with clients, but internally as well. I also appreciate the access to innovative technology solutions and the emphasis on continuous learning. It feels like a place where you can grow, make an impact, and be part of something forward-thinking. **What do you dislike about SHI?** One thing I’ve found challenging about SHI is that, at times, the size and complexity of the organization can make it hard to quickly navigate internal processes or find the right point of contact. It’s understandable given how large and diverse the offerings are, but it can sometimes slow things down when you’re trying to move quickly or deliver a solution efficiently. That said, I’ve also noticed that once you build relationships and understand the internal structure, it gets a lot easier to get things done. **What problems is SHI solving and how is that benefiting you?** We have streamlined our hardware deployment and that has been the because of the help and support of SHI. Shout out to Daniel **Official Response from Christa Niering:** > Thank you for your detailed review, Kaylah! Thank you, too, for letting us know about navigating our complex organization. We are working hard to make this better! ### 18. SHI EBC - Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Gerry P. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Atmosphere, attitude, attention and willingness to help. My account rep Shilyn Blanton is a huge reason why we remain with SHI. Can't say enough good things about her level of service and dedication. **What do you dislike about SHI?** Nothing to date. I am enjoying the development of the relationship. **What problems is SHI solving and how is that benefiting you?** Asset procurement and infrastructure. ### 19. Great services and account team at SHI **Rating:** 5.0/5.0 stars **Reviewed by:** Brian W. **Reviewed Date:** October 15, 2025 **What do you like best about SHI?** Versatility and diversity in services and products. **What do you dislike about SHI?** Supplier channels and their limitations could be challenges sometimes. **What problems is SHI solving and how is that benefiting you?** SHI has been a preferred provider for us. My account manager, Amanda Roze has been tremendously wonderful in everything from sourcing from the new vendor to placing complicated order together internationally. ### 20. Great Support from SHI and Kira Williams **Rating:** 5.0/5.0 stars **Reviewed by:** Josh J. **Reviewed Date:** October 15, 2025 **What do you like best about SHI?** SHI has everything we need in our environment. Kira Williams, our account executive, is knowledgeable and always willing to help. **What do you dislike about SHI?** There isn’t much coming to mind when thinking about downsides to SHI. **What problems is SHI solving and how is that benefiting you?** SHI Subscription Management is a big benefit for us. ### 21. SHI is more than a transaction **Rating:** 5.0/5.0 stars **Reviewed by:** Eli G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** The relationship and care my AE gives me. **What do you dislike about SHI?** N/A I enjoy SHI quite a bit. They offer me everything I need. **What problems is SHI solving and how is that benefiting you?** When I first started using SHI, I assumed they’d be strictly a marketplace - an excuse for transaction - but SHI is so much more. In their modeling, they offer a truly white gloved experience, focusing beyond the dollar sign and more into a fully-functional working relationship. Ask to work with Joseph Luna and Dillon. ### 22. Uncomplicated and collaborative partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto B. | Regional Information Technology Director **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** The no-pressure environment on every conversation and the attention to my requirements being fulfilled, by keeping vendors on check and on track **What do you dislike about SHI?** Some of my preferred legacy vendors are not part of the roster of vendors to SHI, but we were able to find proper replacements. **What problems is SHI solving and how is that benefiting you?** Navigating through the labyrinth of tiers and types of licenses from different providers in a way to effectively and efficiently fulfill my requirements without breaking the bank. ### 23. SHI has been a great partner and extension of our vendor management and procurement process. **Rating:** 5.0/5.0 stars **Reviewed by:** Jarkeer L. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Our account rapist personable, not pushy very effective at the work he does for us and the relationship that we’ve built with the company is amazing. **What do you dislike about SHI?** There’s nothing that I dislike about the company. They do an excellent job and helping us meet our needs. **What problems is SHI solving and how is that benefiting you?** Filling the gap with information about the various different products and services that are out there and assisting us with savings that we couldn’t do for ourselves ### 24. SHI is top tier **Rating:** 5.0/5.0 stars **Reviewed by:** Randy S. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** They are able to manage virtually all of our partnerships with our cloud vendors. **What do you dislike about SHI?** I can’t really think of anything. They are the best distributor I’ve worked with in my nearly 30 years of being in IT. **What problems is SHI solving and how is that benefiting you?** Our AE, Kira Williams, goes over and above to ensure whatever business challenges or projects we have she does everything in her power to assist us. Be it with MS 365, CrowdStrike, Tenable, and more. ### 25. Great for Solving Issues, No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan R. **Reviewed Date:** October 15, 2025 **What do you like best about SHI?** The helpfulness to solve issues. Thr communication is awesome **What do you dislike about SHI?** I have no issues currently with SHI. My AE is awesome **What problems is SHI solving and how is that benefiting you?** Solving all my cybwr security needs ### 26. Expert advice without a lot of hurdles, or drama. **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Friendly account managers are available to help and do quite a bit of work to research and find solutions that fit our business needs. **What do you dislike about SHI?** There can be some issues with a random delay here and there, however, his is not consistently an issue. **What problems is SHI solving and how is that benefiting you?** They are helping our organization locate software Solutions by finding the best fit, instead of what provides them the best margin. **Official Response from Christa Niering:** > Thank you so much Patrick! I'm happy to hear that your account managers are taking great care of you! We do everything we can to help mitigate delays, but it does sometimes happen. I'm happy to hear that your account team helps you get through them. ### 27. Best partner **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen K. **Reviewed Date:** October 15, 2025 **What do you like best about SHI?** Easy to approach, availability and quality **What do you dislike about SHI?** None, all good. Product delivery delays. **What problems is SHI solving and how is that benefiting you?** Hardware solutions ### 28. One Shop Stop **Rating:** 4.5/5.0 stars **Reviewed by:** David U. **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Solution Umbrella, like in the subject a one stop shop **What do you dislike about SHI?** At first, the account manager’s approach felt overly assertive, almost intrusive. However, once clear expectations and boundaries were set, the dynamic shifted completely, turning into a productive and valuable partnership. **What problems is SHI solving and how is that benefiting you?** When looking into solutions, SHI has help vetting vendor offering and created comprehensive comparison matrix to help remove emotion from selection and best choose according to business needs and not necessarily personal wants. ### 29. Very good experience working with the team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** How authentic they are. They are not just trying to sell you. They care about providing you a service and making sure they bring value to your teams. Shilyn Blanton has been great to work with. She is knowledgeable and Not pushy. Always brings new solurions to our attention. **What do you dislike about SHI?** I haven’t found anything yet. The experience has been good **What problems is SHI solving and how is that benefiting you?** We are standardizing out computers. We are looking at security option for video ### 30. Easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Biggest upside is the ability to go through one vendor for our software and hardware needs. A mediator on our behalf **What do you dislike about SHI?** At this time there are no downsides that I have experienced **What problems is SHI solving and how is that benefiting you?** Helping us consolidate our multiple platforms. Our Account Executive Kira Williams goes above and beyond to ensure we are taken care of ### 31. Better personal experience **Rating:** 4.5/5.0 stars **Reviewed by:** Monty T. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Great communication from SHI rep and organization. **What do you dislike about SHI?** Haven’t found one yet. Definitely a good alternative for organizations like CDW and Connection **What problems is SHI solving and how is that benefiting you?** Our company is a fast moving company and SHI is able to keep up with us. Communication and responsiveness is what I am looking for and I get from SHI ### 32. SHI Team Review **Rating:** 4.5/5.0 stars **Reviewed by:** Rita C. | Systems Administrator & Budget Analyst **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Our representatives knowledge and ability to bring the correct people to the table. **What do you dislike about SHI?** All of my interactions are positive. No concerns to address at this time. **What problems is SHI solving and how is that benefiting you?** They have worked to consolidate our purchasing to the single vendor for some smaller software applications as well as oversee our HP purchases and warehousing. ### 33. Cater to your business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Peter Y. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** They work with you within your requirements and budget, and they have a large repository of knowledge and expertise. **What do you dislike about SHI?** Nothing I can think of that is bad at this time. **What problems is SHI solving and how is that benefiting you?** SHI is helping us rearchitect our cloud infrastructure so it will be more streamlined, manageable and secure. ### 34. A peak into the future **Rating:** 4.5/5.0 stars **Reviewed by:** John H. | Manager of Enterprise Security **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** My SHI rep is amazing and helps us find the solutions that we need. **What do you dislike about SHI?** The downside to working with SHI is that they introduce me to technology that I can’t afford. **What problems is SHI solving and how is that benefiting you?** The ability to demo and try technology prior to purchase is critical when searching for the correct solution. SHI provides this ability and will help us find the best fit for our development needs. ### 35. SHI Garza **Rating:** 4.5/5.0 stars **Reviewed by:** Eugene C. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** First and foremost, our AE Braiton Holloway. Very helpful and always there. Mike V is also a great part of the team **What do you dislike about SHI?** The portal. I wish SHI would be like Amazon when it comes to the ability to purchase. **What problems is SHI solving and how is that benefiting you?** More information on cyber security ### 36. SHI **Rating:** 5.0/5.0 stars **Reviewed by:** Christine P. | Chief Technology Officer **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** The team - great people that listen and work collaboratively on providing solutions **What do you dislike about SHI?** Nothing comes to mind outside of costs but the hats with any provider keeping costs low is an industry challenge. **What problems is SHI solving and how is that benefiting you?** Great solutions and hardware services over many years. ### 37. Shi is a Great partner of VZ **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** October 15, 2025 **What do you like best about SHI?** Services is top notch. Account executive is very friendly and gives personal attention to our requests **What do you dislike about SHI?** There are multiple teams and orgs within VZ and Shi can work with multiple orgs **What problems is SHI solving and how is that benefiting you?** Data center Infrastructure and employee equipment ### 38. SHI is great **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel K. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** SHI is a one stop shop for me. They provide variety of services. **What do you dislike about SHI?** There is nothing I dislike about SHI. SHI is a very likable company. **What problems is SHI solving and how is that benefiting you?** SHI has helped us with making a smaller footprint in our data center. ### 39. First Time - Not the Last **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron B. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** True partnership. They are truly a vampire added resource. **What do you dislike about SHI?** Wish they were closer to Wichita, so we could meet in person more often. **What problems is SHI solving and how is that benefiting you?** SHI is an active partner that walks through the challenges of everyday business with us. ### 40. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | Senior Manager IT Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Great communication and feedback. Great customer service **What do you dislike about SHI?** Some of our reps in the past have not been the best but our current rep is a rockstar **What problems is SHI solving and how is that benefiting you?** Introducing us to new brands and vendors. Assistance with all licensing procurement ### 41. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** It’s so far away from our corporate headquarters. **What do you dislike about SHI?** I have yet to find a bad aspect about SHI. **What problems is SHI solving and how is that benefiting you?** SHI is good at identifying the weak points in our ideas and provide very good full featured quotes. ### 42. Great addition to our team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** How they are an extension of our team making it easy for us to concentrate on our business. **What do you dislike about SHI?** When we have an amazing rep they get promoted and we lose them. We are happy for them of course but we of course always hate to lose a great rep. **What problems is SHI solving and how is that benefiting you?** A great source for hardware solutions, software solutions and assisting us when we need to evaluate the best fitting product for our needs. ### 43. A Partner in every way **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** How they customize and commit their teams and resources to help us build a path that works. **What do you dislike about SHI?** It doesn't feel like we have a lot of buying power through SHI, given the small size of our organization. **What problems is SHI solving and how is that benefiting you?** SHI is helping us do a deep dive into our current ecosystem to ensure we have the best value for what we are able to utilize give the size and capabilities of our org. They are helping to ensure we are as secure as we can possibly be within our financial capabilities. ### 44. AI for infra **Rating:** 5.0/5.0 stars **Reviewed by:** Huda A. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Great customer service , promp response, engaging to implement service to improve network **What do you dislike about SHI?** In hardware quotes the price with other companies for same product is comparable **What problems is SHI solving and how is that benefiting you?** AI for infrastructure and AI for security ### 45. EBC at SHI **Rating:** 5.0/5.0 stars **Reviewed by:** Madhav K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** They bring required technical skill set and become extended team of ours **What do you dislike about SHI?** Didn’t know about all the services they can offer. **What problems is SHI solving and how is that benefiting you?** SHI is our tech partner helping us with all Infrastructure needs ### 46. Providing quicker laptop setup for our coworkers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** The value that they add with their expertise in all things IT. **What do you dislike about SHI?** Can sometimes be more expensive than going straight to the manufacturer **What problems is SHI solving and how is that benefiting you?** SHI provides us ability of shipping laptops straight to our remote coworkers homes by enrolling them into Auto Pilot for us. This saves the IT department time by not having to setup the laptops for the end users and also on doubling up on shipping costs. ### 47. Excellent Sales and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Hank L. | Adjunct Professor **Reviewed Date:** June 18, 2025 **What do you like best about SHI?** Our Sales Executive is extremely responsive and provides use with timely communications on anything we need in regards to our vendors quotes and contract. **What do you dislike about SHI?** Nothing. Honestly nothing, SHI is an excellent partner. **What problems is SHI solving and how is that benefiting you?** We have partnered with SHI to lower our licensing cost and consolidate our IT spend. ### 48. Great Relationship **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Tyrell has been very valuable in helping us in working towards getting our department to industry standards. **What do you dislike about SHI?** Nothing at this time.Happy with the services. **What problems is SHI solving and how is that benefiting you?** With the support of SHI, we’ve partnered with Rubrik to implement a robust disaster recovery and backup solution. I’m excited to bring our organization up to speed with modern technology, and SHI has been a valuable partner throughout this journey! ### 49. Very helpful team **Rating:** 4.5/5.0 stars **Reviewed by:** Eric A. **Reviewed Date:** July 24, 2025 **What do you like best about SHI?** Everyone wants to help our company in any way possible. **What do you dislike about SHI?** Website for ordering needs a lot of work. **What problems is SHI solving and how is that benefiting you?** Working with HP for speed in processing pricing ### 50. AI Cybersecurity conference **Rating:** 4.0/5.0 stars **Reviewed by:** Troy D. **Reviewed Date:** June 17, 2025 **What do you like best about SHI?** Great discussions. Reached out to me prior to event to introduce themselves and get an idea of what we're looking for. **What do you dislike about SHI?** Nothing, great interactions, good to meet peopl **What problems is SHI solving and how is that benefiting you?** Great discussions, good way to get insight into new AI testing and new LLM testing. - [View SHI pricing details and edition comparison](https://www.g2.com/products/shi/reviews?filters%5Bfield_tag_ids%5D%5B%5D=1002963§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+16%3A49%3A53+-0500&secure%5Bsession_id%5D=2d3c4632-d103-4945-9997-87734054db54&secure%5Btoken%5D=7353b30d177d93345cba9da18cda7055b048566dee3cd9b96a912e8be433c4f1&format=llm_user) ## SHI Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SHI Alternatives - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (207 reviews) - [Western Computer](https://www.g2.com/products/western-computer/reviews) - 4.6/5.0 (200 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews)