The Top 20 Chatbots Software

Check out this list of the top Chatbots Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Qualified

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

61%

Information Technology and Services

27%

Computer & Network Security

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.4

9.3

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

51%

Information Technology and Services

25%

Financial Services

15%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

9.2

Ease of Setup

Average: 9.4

8.7

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.4

8.9

Smartsupp

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

32%

Apparel & Fashion

25%

Furniture

23%

Automotive

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.4

9.0

Birdeye

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

35%

Real Estate

23%

Marketing and Advertising

23%

Hospital & Health Care

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.4

9.1

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 9.4

9.4

Zendesk for Customer Service

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Information Technology and Services

30%

Financial Services

22%

Retail

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

8.8

Ease of Setup

Average: 9.4

8.9

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.4

8.8

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

29%

Retail

28%

Information Technology and Services

21%

Computer Software

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.1

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

9.1

Ease of Setup

Average: 9.4

9.1

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.4

9.2

Wati

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

31%

Information Technology and Services

26%

Marketing and Advertising

22%

Retail

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.4

9.3

Breakout

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

71%

Information Technology and Services

14%

Consumer Services

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.4

10.0

Glassix

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

28%

Information Technology and Services

28%

Education Management

22%

Internet

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.4

9.7

#10

MessageMind

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Information Technology and Services

28%

Marketing and Advertising

22%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.4

10.0

#11

Podium

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

30%

Consumer Services

26%

Automotive

23%

Construction

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 9.4

9.4

#12

Chatbot Builder AI

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

65%

Consulting

18%

Computer Software

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.4

9.6

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.4

10.0

#13

Expertise AI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Consulting

31%

Marketing and Advertising

23%

Events Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.4

9.6

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.4

9.9

#14

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

37%

Information Technology and Services

34%

Events Services

20%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 9.4

9.7

#15

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

27%

Insurance

27%

Consumer Services

27%

Hospital & Health Care

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.4

10.0

#16

Spur

Overall Satisfaction Score

Top Industries of Reviewers:

Apparel & Fashion

38%

Cosmetics

25%

Leisure, Travel & Tourism

25%

Food & Beverages

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.4

9.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.4

10.0

#17

DoubleTick.io

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

32%

Health, Wellness and Fitness

23%

Financial Services

23%

Manufacturing

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.4

9.5

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.4

9.7

#18

Botpress

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

24%

Marketing and Advertising

22%

Consulting

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.6

Meets Requirements

Average: 9.4

8.7

Ease of Doing Business With

Average: 9.5

8.6

Ease of Setup

Average: 9.4

8.7

Quality of Support

Average: 9.4

7.9

Ease of Admin

Average: 9.4

8.7

#19

Kore.AI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

45%

Computer Software

32%

Banking

17%

Consulting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 9.4

9.1

#20

Jotform AI Agents

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

30%

Marketing and Advertising

27%

Consulting

23%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.4

8.4

Ease of Doing Business With

Average: 9.5

8.8

Ease of Setup

Average: 9.4

8.9

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 9.4

8.9