I love that Sendpulse can do everything I need it to. It offers more than enough modules to let you implement just about anything you can think of. The Sendpulse chatbot builder is intuitive, easy to use, and it simply works. There’s also a wide range of integrations available to take advantage of. In general, the platform performs quickly, and everything feels responsive. Overall, I’m very happy with Sendpulse. Review collected by and hosted on G2.com.

You have a monthly subscription, and you also need to add funds to send WhatsApp template messages outside of the 24 hour window. The current plan that I'm on is $12 and the minimum top-up for whatsapp messages is $20. The problem is that since I did a top up to test out the template messages, the subscription amount also comes off this top-up account, there is no way that I can just pay for the subscription separately, I need to make sure there are enough funds in my top-up account for the $ 12 subscription, which when I need to top up, can only be $ 20 or more. Review collected by and hosted on G2.com.

As we move along learning how to use it intuitively, the ChatBot has become more precise and can handle much more information and many more specific responses per day. It is a great precise information for all of our users and they can obtain quick answers to their questions. We improve with new questions every month! Review collected by and hosted on G2.com.

Learning curve took a longer than expected.a But once I got the basic concepts I started moving on. I now know much more about it and I try to include new information periodically, making the Chat Bot much stronger and robust. Everyday we have more and more visitors. Would like to have more than three options. Review collected by and hosted on G2.com.

What I like most about Sendpulse is how it directly improves my workflow by turning everything I do into a structured, automated system. Instead of manually explaining my services or repeating the same ideas, my customers enter the chatbot and immediately receive a clear, guided experience of my offers, content, and thinking.

It saves me time, reduces friction, and makes my business more scalable. I don’t have to be present for every interaction, but the quality of communication stays consistent. In practice, it means my workflow becomes less chaotic and more systemized, while my clients get faster and more organized access to everything I provide. Review collected by and hosted on G2.com.

What I don’t like is that there are occasional UI issues. Sometimes when there’s an error, it’s not clear what caused it, and for example, saving a workflow doesn’t always work as expected without any obvious reason. Review collected by and hosted on G2.com.

I really love the chatbot-building interface. It feels very intuitive, and integrating it with Facebook is smooth and seamless. Review collected by and hosted on G2.com.

I can’t pinpoint anything I dislike at the moment. Review collected by and hosted on G2.com.

I use SendPulse to manage automated marketing communications via WhatsApp. SendPulse offers an easy way to automate segmented WhatsApp sends and manage contacts based on response, message opening, and lists. I like the ease of implementation and use. I think the value for money is great; the maintenance costs of the tool are quite affordable and the payments per message through the WhatsApp API are managed from the tool itself without the need for third parties. Additionally, the experience with SendPulse has been much smoother and more stable compared to the WhatsApp API connection we had previously. Review collected by and hosted on G2.com.

I have found some limitations when managing contacts. For example, regarding the addition of new fields in the management of chatbot contacts. It would be great to have more options in that regard. Review collected by and hosted on G2.com.

I love that SendPulse is easy to use, which makes sending WhatsApp campaigns extremely simple. Additionally, I really liked the strong flow logic it features, which greatly facilitates the communication process. The integration tools also provide smooth operation, and I have benefited from them well. The setup process was easy, and I quickly learned how to use it. Review collected by and hosted on G2.com.

I do not like the lack of a direct connection with Zoho because my system relies on it, and I also find that the subscription and commission for sending messages are expensive. Review collected by and hosted on G2.com.

The segmentation options within push notifications are genuinely useful. They let me target users based on their behaviour and send alerts that feel more relevant. The scheduling and automation features for these notifications have also helped improve engagement. On top of that, it includes email templates, chatbots, and a few other tools that make it easier to manage communication in one place. Review collected by and hosted on G2.com.

The email template editor can feel a bit restrictive when I’m trying to create more custom or complex designs. Review collected by and hosted on G2.com.

Sendpulse makes it really convenient to manage email, SMS, and push notifications all in one place, which cuts down on constant tool switching. The automation flows are simple to set up and save me a lot of time on follow-ups. I also like how quickly I can launch campaigns using their ready-made templates. Review collected by and hosted on G2.com.

Email template customization can feel slightly limited for more detailed design. AMP feature is missing. Review collected by and hosted on G2.com.

Platform works fine once you figure it out. Users need to be pretty tech savy and be prepared to learn new SendPulse nomenclature to use the platform. Review collected by and hosted on G2.com.

Whatever you do, don't ever ask their Customer "Support" a question. They are edgy, bordering on nasty if you don't understand everything in their lingo - doesn't matter if you're a paying customer or a prospect, you get the same nasty service. Nor can you EVER get anyone on the phone to help. Review collected by and hosted on G2.com.

I like how SendPulse fits our chemical industry needs, making communication efficient, compliant, and user-friendly. It's incredibly easy to use; our team, even those not tech-savvy, can quickly send safety alerts, client updates, and operational messages without complex setup. The compliance-friendly features align perfectly with our industry's strict regulations, ensuring our communications meet GDPR and chemical industry standards. The automation and segmentation tools save us time as we can send targeted messages, avoiding repetitive work. It integrates smoothly with our daily operations, allowing us to focus on EHS and production rather than administrative tasks. The initial setup was extremely easy, requiring no complex configuration or technical expertise. Review collected by and hosted on G2.com.

While SendPulse is a reliable tool for our chemical industry communication needs, there are a few areas that could be improved. First, the automation customization is limited. Currently, we can only set basic automated messages, but we need more flexibility to tailor automation rules. Second, the attachment support is insufficient for our needs. As a chemical company, we often need to send safety documents via iMessage, but SendPulse’s current setup limits attachment size and file types. Additionally, the reporting and analytics features need more depth. The analytics only track basic metrics like message open rates, but we need more detailed data. Lastly, the template library lacks industry-specific options. Adding industry-specific templates would save us time instead of creating messages from scratch. Review collected by and hosted on G2.com.