Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.
Chatbots utilize natural language processing (NLP) and speech recognition to understand written and spoken requests; businesses can leverage this technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests.
Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence tools; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
To qualify for inclusion in the Chatbot category, a product must:
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BotXO is the first software to enable 24/7 automated customer support, sales and marketing. With a chatbot built on our software you will never leave your customers waiting or miss a sales opportunity again BotXO is Automated Chat as a Service Our mission is to help brands provide convenient service & personalized support through conversational interfaces to people, whenever they want it (now) and in the channel they prefer. Our software enables automated chat at scale and our professional services ensure you a positive return on investment and a premium end-user experience. Unsilo Your Company. Embrace the Conversational Era The BotXO automated chat software layer connects seamlessly across the platforms you run your business on. From customer care, sales, marketing to community, HR and management, it’s your new conversational interface that turns any user interaction into a frictionless, convenient & relevant brand people experience Serve Your Customers And Employees Better Messaging is becoming the way for people to connect with brands. It’s a fundamental shift in behaviour and BotXO is here to help you evolve with your customers & employees. Why BotXO? Using virtual assistants and chatbots as ways for people to connect with brands, will not only improve customer experiences and drive organisational efficiency, but also clear the way for more meaningful dialogues between the companies’ employees and customers. We believe this will ultimately improve people’s lives and that is why we’re on a mission to spearhead this evolution. Contact Are you interested in experiencing how automated chat can help your business? Order a demo chatbot tailored with your content and let one of our specialists walk you through the opportunities. XO from BotXO
With ChatrHub... Automatically chat and text with customers. Use pre-designed or custom conversation workflows. Get started with an easy-to-install chat widget - and add it anywhere you want! Transfer conversations from the AI chatbot to a live agent. Measure conversion and resolution rates, and use data to make improvements. Maintain a central repository of conversations for future reference.
Clohc allows you to interact in real time with visitors of your website, improve ticket management, automate helpdesk tasks and reduce IT requirements as well and customer service staff needs. With Clohc you can completely manage any issue, from the moment they enter our system until their resolution. You can also associate tasks with clients, manage your work team, and chat in real time with them.
Cognigy.AI is the Enterprise Conversational AI Platform for customer & employee support process automation. Available in both on-Premise and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual assistants or phones. The effective and intelligent communication of Cognigy.AI chatbots and virtual assistants with customers and employees supports any organisation, including service, marketing, sales and HR to create outstanding user experiences, to guarantee 24/7 service and to increase revenue. The graphical workflow engine enables both non-technical users and developers to build and manage complex interactions that go far beyond simple FAQs towards automating complex business processes, creating outstanding user experiences. Cognigy was recognized in 2018 as a Cool Vendor in “GARTNER’S COOL VENDORS IN AI FOR CONVERSATIONAL PLATFORMS” report. Its client portfolio includes many Global 2000 enterprises. For more information visit: cognigy.ai
ConverSight.ai - Access your business data like Google & Siri-like natural language and voice based interface. This conversational Business Insights platform delivers actionable business insights in real time. This SaaS platform greatly eliminates the need for tedious report generation and analysis, reducing our customers’ enterprise reporting costs by over 50%.
Take your organisation into the future with a cost-effective, fully managed, turn-key chatbot from Ambit. Bots built on our next-generation, conversational artificial intelligence platform blend scripts, natural language processing technology and machine learning to deliver a natural and realistic chat experience. Whether your business offering is products, services, excellent employee experiences, or software development for your own clients, talk to us about how Ambit can support you.
BlackBeltHelp’s Artificial Intelligence product addresses the challenges in IT support in Higher Education. Anything simple starting with information on Learning Management system, computers, desktop, smart phones, network connectivity, printer or scanners can be addressed within seconds resulting in high level of engagement and students’ satisfaction rate.
AI Assistant Platform for the Intelligent Enterprise that offers multi-skilled assistant for scheduling, recruiting and project management and more, Powered by proprietary MetaFlow™ Engine for natural language understanding, reasoning & planning, Evie supports custom integrations with CRM, ATS and ERP systems. The MetaFlow’s extensible skills module also enables Evie to acquire new abilities to support every function within the organization. Evie is truly an enterprise-grade platform that supports private cloud and on-premise deployments needed in highly regulated and sensitive industries.
Himalayan Base is a web based pre-sales software that helps convert website visitors to sales leads. The tool automatically interacts with every website visitor, identifies their need/interest and displays lead profiles on priority basis. Interactions with every website visitor is personalized based on web pages visited, actions on website, location,etc. The tool provides a wide array of sales intelligence data about the prospect like analytics data, contact data, business data and social data.
Ideta is for all companies, whatever their expertise, industry or size, that want to create their own chatbot/voicebot by using all communication channels and NLP technology. Ideta is the solution that allows the development of Virtual assistants on several communication channels while keeping code and data ownership.
IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you don't have to do that anymore. Lydia will act as a new super employee for you! Lydia helps your customers by speaking to them as a normal human being, analyzing their questions and giving them answers based on what she has learned by earlier support tickets. Connect with your customers the way you want! We offer AI-supported chat, forms, mailing, self-service FAQ:s and much much more! Regardless what language your customer may speak, Lydia can interact with them in their own language! Be it English, Swedish, Japanese, German or even Klingon, yes Klingon.
Morph.ai is the most complete Chat Automation / Chatbot platform. ❶ Morph.ai provides "low price" chat solutions for Marketing, Sales & Support department which can easily connect with your existing tools/CRM. ❷ Our Chat Expert team helps you create a "chat strategy" for your business and "ensures" you get "better ROI". ❸ Check screenshots below to know more about: Our Clients, Usecases, Product/Features & FAQs
nativeMsg is a Chicago company providing a single platform to create, manage and deploy automated, intelligent messaging experiences across multiple channels (SMS/MMS/RCS, Messenger, Twitter, Alexa, web chat, and more). They are an early leader in the new 5G RCS business messaging space. RCS is a new exciting channel that moves features of a native mobile application into the native SMS inbox of a mobile device. The SMS inbox will transform into a host of mini-applications and become a direct conversation link between consumers and brands allowing 1:1 direct marketing. They are working closely with brands using their platform to deploy these messaging experiences.