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Best Chatbots Software for Medium-Sized Businesses

Blue Bowen
BB
Researched and written by Blue Bowen

Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Chatbots category.

In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Medium-Sized Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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80 Listings in Chatbots Available
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    G2 Score
Zendesk for Customer Service
(6,647)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Chatbots software
View top Consulting Services for Zendesk for Customer Service
Save to My Lists
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support platform that consolidates customer interactions across multiple channels, automates workflows, and provides analytical insights on support performance.
    • Reviewers appreciate the platform's user-friendly interface, powerful automation features, and seamless integration with other tools, which enhance productivity and improve customer satisfaction.
    • Users mentioned that the initial setup can be complex, the advanced features can be overwhelming for new users, and the pricing can be high for smaller teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    492
    Features
    368
    Customer Support
    273
    Helpful
    260
    Ticket Management
    239
    Cons
    Missing Features
    205
    Limited Features
    173
    Learning Curve
    155
    Limited Customization
    143
    Ticketing Issues
    127
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Control
    Average: 8.7
    8.2
    Analytics
    Average: 8.5
    8.4
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,208 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,487 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support platform that consolidates customer interactions across multiple channels, automates workflows, and provides analytical insights on support performance.
  • Reviewers appreciate the platform's user-friendly interface, powerful automation features, and seamless integration with other tools, which enhance productivity and improve customer satisfaction.
  • Users mentioned that the initial setup can be complex, the advanced features can be overwhelming for new users, and the pricing can be high for smaller teams.
Zendesk for Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
492
Features
368
Customer Support
273
Helpful
260
Ticket Management
239
Cons
Missing Features
205
Limited Features
173
Learning Curve
155
Limited Customization
143
Ticketing Issues
127
View All Pros and Cons
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.1
Control
Average: 8.7
8.2
Analytics
Average: 8.5
8.4
Collection of information
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,208 Twitter followers
LinkedIn® Page
www.linkedin.com
7,487 employees on LinkedIn®
Qualified
(1,317)4.9 out of 5
Optimized for quick response
3rd Easiest To Use in Chatbots software
View top Consulting Services for Qualified
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Sales Development Representative
    • Marketing Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a marketing technology tool that integrates with Salesforce to generate sales pipelines and provide insights into visitor activity.
    • Reviewers appreciate the ease of implementation, the ability to engage with high-intent visitors in real time, and the outstanding customer support provided by the Qualified team.
    • Reviewers noted that the reporting capabilities could be more flexible and that the learning curve for building segments and configuring the routing logic could be smoother.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    275
    Helpful
    241
    Customer Service
    212
    Ease of Use
    208
    Features
    205
    Cons
    Learning Curve
    83
    Missing Features
    72
    Steep Learning Curve
    48
    Limited Customization
    36
    Complexity
    33
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.5
    Control
    Average: 8.7
    9.3
    Analytics
    Average: 8.5
    9.5
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    675 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    283 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Sales Development Representative
  • Marketing Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a marketing technology tool that integrates with Salesforce to generate sales pipelines and provide insights into visitor activity.
  • Reviewers appreciate the ease of implementation, the ability to engage with high-intent visitors in real time, and the outstanding customer support provided by the Qualified team.
  • Reviewers noted that the reporting capabilities could be more flexible and that the learning curve for building segments and configuring the routing logic could be smoother.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
275
Helpful
241
Customer Service
212
Ease of Use
208
Features
205
Cons
Learning Curve
83
Missing Features
72
Steep Learning Curve
48
Limited Customization
36
Complexity
33
View All Pros and Cons
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.5
Control
Average: 8.7
9.3
Analytics
Average: 8.5
9.5
Collection of information
Average: 8.6
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
675 Twitter followers
LinkedIn® Page
www.linkedin.com
283 employees on LinkedIn®

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Fin by Intercom
(3,660)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Chatbots software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool that provides instant support to clients, reducing the manual effort required by support teams.
    • Reviewers frequently mention that Fin delivers precise responses quickly, effectively handles repetitive queries, and integrates seamlessly with existing tools, enhancing workflow and boosting efficiency.
    • Users mentioned that Fin struggles with understanding complex queries, lacks comprehensive documentation for advanced tasks, and sometimes provides incomplete or irrelevant answers, requiring manual intervention.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    405
    Helpful
    375
    Features
    309
    Customer Support
    242
    Efficiency
    226
    Cons
    Missing Features
    138
    Limited Features
    113
    Learning Curve
    93
    Expensive
    86
    AI Limitations
    83
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.7
    Analytics
    Average: 8.5
    8.8
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,885 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool that provides instant support to clients, reducing the manual effort required by support teams.
  • Reviewers frequently mention that Fin delivers precise responses quickly, effectively handles repetitive queries, and integrates seamlessly with existing tools, enhancing workflow and boosting efficiency.
  • Users mentioned that Fin struggles with understanding complex queries, lacks comprehensive documentation for advanced tasks, and sometimes provides incomplete or irrelevant answers, requiring manual intervention.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
405
Helpful
375
Features
309
Customer Support
242
Efficiency
226
Cons
Missing Features
138
Limited Features
113
Learning Curve
93
Expensive
86
AI Limitations
83
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.7
Analytics
Average: 8.5
8.8
Collection of information
Average: 8.6
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,885 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
Birdeye
(3,594)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent a

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 52% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that aggregates reviews into one centralized spot, provides AI options for responding, and offers integration with social media accounts.
    • Reviewers frequently mention the ease of use, the helpfulness of the AI tools, the convenience of having all reviews in one place, and the excellent customer support.
    • Users reported occasional glitches, slow refresh rates, excessive verification processes, and a desire for more intuitive AI responses and social integration in emails.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    744
    Ease of Use
    716
    Review Management
    614
    Customer Support
    555
    Features
    395
    Cons
    Missing Features
    149
    Improvement Needed
    116
    Review Management
    111
    Learning Curve
    106
    Reporting Issues
    97
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Control
    Average: 8.7
    8.9
    Analytics
    Average: 8.5
    9.0
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,250 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,484 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent a

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 52% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that aggregates reviews into one centralized spot, provides AI options for responding, and offers integration with social media accounts.
  • Reviewers frequently mention the ease of use, the helpfulness of the AI tools, the convenience of having all reviews in one place, and the excellent customer support.
  • Users reported occasional glitches, slow refresh rates, excessive verification processes, and a desire for more intuitive AI responses and social integration in emails.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
744
Ease of Use
716
Review Management
614
Customer Support
555
Features
395
Cons
Missing Features
149
Improvement Needed
116
Review Management
111
Learning Curve
106
Reporting Issues
97
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
8.7
Control
Average: 8.7
8.9
Analytics
Average: 8.5
9.0
Collection of information
Average: 8.6
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,250 Twitter followers
LinkedIn® Page
www.linkedin.com
1,484 employees on LinkedIn®
Sobot Omnichannel Suite
(405)4.8 out of 5
1st Easiest To Use in Chatbots software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot is a communication management platform that centralizes client communication channels, allowing for efficient tracking of service usage and performance.
    • Reviewers appreciate Sobot's ability to streamline communication between various departments, improve response times, and provide a clear overview of all client interactions.
    • Reviewers experienced challenges with initial onboarding and customization, occasional syncing issues with CRM, and a need for more granular analytics and advanced data visualization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sobot Omnichannel Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    190
    Features
    152
    Ease of Use
    138
    Efficiency
    119
    Automation
    105
    Cons
    Limited Customization
    43
    Missing Features
    38
    Learning Curve
    31
    Limited Features
    28
    Steep Learning Curve
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.8
    Control
    Average: 8.7
    9.8
    Analytics
    Average: 8.5
    9.9
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot is a communication management platform that centralizes client communication channels, allowing for efficient tracking of service usage and performance.
  • Reviewers appreciate Sobot's ability to streamline communication between various departments, improve response times, and provide a clear overview of all client interactions.
  • Reviewers experienced challenges with initial onboarding and customization, occasional syncing issues with CRM, and a need for more granular analytics and advanced data visualization.
Sobot Omnichannel Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
190
Features
152
Ease of Use
138
Efficiency
119
Automation
105
Cons
Limited Customization
43
Missing Features
38
Learning Curve
31
Limited Features
28
Steep Learning Curve
20
View All Pros and Cons
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.8
Control
Average: 8.7
9.8
Analytics
Average: 8.5
9.9
Collection of information
Average: 8.6
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Zoom Virtual Agent
(214)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand cont

    Users
    No information available
    Industries
    • Computer Software
    • Internet
    Market Segment
    • 74% Mid-Market
    • 20% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoom Virtual Agent is a tool that provides automated customer support, integrating with existing Zoom tools and offering AI-powered responses.
    • Users frequently mention the seamless integration with Zoom tools, the ability to handle customer queries instantly, and the provision of accurate, context-aware responses that improve the overall customer experience.
    • Reviewers noted that the user interface could be more visually appealing, the AI sometimes gives off-topic responses, and the analytics and reporting features could be more detailed.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoom Virtual Agent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Useful
    9
    Ease of Use
    8
    Automation
    6
    Integrations
    6
    Helpful
    5
    Cons
    AI Limitations
    5
    AI Inaccuracy
    4
    Inaccuracy
    4
    Learning Curve
    2
    Limited Customization
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoom Virtual Agent features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    7.8
    Control
    Average: 8.7
    8.2
    Analytics
    Average: 8.5
    7.4
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,047,673 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,203 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand cont

Users
No information available
Industries
  • Computer Software
  • Internet
Market Segment
  • 74% Mid-Market
  • 20% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoom Virtual Agent is a tool that provides automated customer support, integrating with existing Zoom tools and offering AI-powered responses.
  • Users frequently mention the seamless integration with Zoom tools, the ability to handle customer queries instantly, and the provision of accurate, context-aware responses that improve the overall customer experience.
  • Reviewers noted that the user interface could be more visually appealing, the AI sometimes gives off-topic responses, and the analytics and reporting features could be more detailed.
Zoom Virtual Agent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Useful
9
Ease of Use
8
Automation
6
Integrations
6
Helpful
5
Cons
AI Limitations
5
AI Inaccuracy
4
Inaccuracy
4
Learning Curve
2
Limited Customization
2
View All Pros and Cons
Zoom Virtual Agent features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
7.8
Control
Average: 8.7
8.2
Analytics
Average: 8.5
7.4
Collection of information
Average: 8.6
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,047,673 Twitter followers
LinkedIn® Page
www.linkedin.com
12,203 employees on LinkedIn®
Genesys Cloud CX
(1,480)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based customer experience solution that integrates voice, chat, email, social media, and messaging into a single platform, offering features such as real-time analytics, AI capabilities, and scalability.
    • Reviewers like the user-friendly interface, the platform's seamless integration with other systems, its ability to automate tasks, and the real-time insights it provides into customer interactions.
    • Reviewers noted challenges with the initial setup and configuration, occasional performance issues due to internet stability, limited advanced customization, and the need for technical expertise for some features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    89
    Reliability
    62
    Helpful
    59
    Efficiency
    54
    Cons
    Limited Features
    59
    Missing Features
    48
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.6
    Analytics
    Average: 8.5
    8.7
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,375 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,410 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based customer experience solution that integrates voice, chat, email, social media, and messaging into a single platform, offering features such as real-time analytics, AI capabilities, and scalability.
  • Reviewers like the user-friendly interface, the platform's seamless integration with other systems, its ability to automate tasks, and the real-time insights it provides into customer interactions.
  • Reviewers noted challenges with the initial setup and configuration, occasional performance issues due to internet stability, limited advanced customization, and the need for technical expertise for some features.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
89
Reliability
62
Helpful
59
Efficiency
54
Cons
Limited Features
59
Missing Features
48
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.6
Analytics
Average: 8.5
8.7
Collection of information
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,375 Twitter followers
LinkedIn® Page
www.linkedin.com
8,410 employees on LinkedIn®
Drift
(1,254)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
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Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Helpful
    112
    Features
    72
    Lead Generation
    60
    Chat Features
    58
    Cons
    Missing Features
    32
    Notification Issues
    26
    Inadequate Notifications
    22
    Chat Management
    20
    Notification System
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Control
    Average: 8.7
    8.1
    Analytics
    Average: 8.5
    8.2
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,546 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,213 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Helpful
112
Features
72
Lead Generation
60
Chat Features
58
Cons
Missing Features
32
Notification Issues
26
Inadequate Notifications
22
Chat Management
20
Notification System
19
View All Pros and Cons
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.3
Control
Average: 8.7
8.1
Analytics
Average: 8.5
8.2
Collection of information
Average: 8.6
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,546 Twitter followers
LinkedIn® Page
www.linkedin.com
1,213 employees on LinkedIn®
Podium
(2,031)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that provides services such as messaging, call tracking, and review management to businesses.
    • Reviewers appreciate Podium's user-friendly interface, efficient customer support, and its ability to streamline business operations by enabling quick and effective communication with customers.
    • Reviewers mentioned issues with Podium's pricing, occasional technical glitches, poor phone quality, and ineffective customer service, along with a lack of certain features and functionalities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    476
    Helpful
    403
    Easy Communication
    378
    Communication
    377
    Useful
    278
    Cons
    Missing Features
    118
    Messaging Issues
    112
    Limited Features
    91
    Poor Customer Support
    76
    Expensive
    72
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Control
    Average: 8.7
    8.5
    Analytics
    Average: 8.5
    8.9
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,481 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,456 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that provides services such as messaging, call tracking, and review management to businesses.
  • Reviewers appreciate Podium's user-friendly interface, efficient customer support, and its ability to streamline business operations by enabling quick and effective communication with customers.
  • Reviewers mentioned issues with Podium's pricing, occasional technical glitches, poor phone quality, and ineffective customer service, along with a lack of certain features and functionalities.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
476
Helpful
403
Easy Communication
378
Communication
377
Useful
278
Cons
Missing Features
118
Messaging Issues
112
Limited Features
91
Poor Customer Support
76
Expensive
72
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.4
Control
Average: 8.7
8.5
Analytics
Average: 8.5
8.9
Collection of information
Average: 8.6
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,481 Twitter followers
LinkedIn® Page
www.linkedin.com
1,456 employees on LinkedIn®
Wati
(423)4.6 out of 5
6th Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wati is a customer engagement platform that integrates with WhatsApp to offer automation, shared team inboxes, and CRM integration for efficient customer communication.
    • Reviewers appreciate Wati's advanced chatbot workflows, personalized broadcasting, and scalability, which have significantly improved their customer communication and marketing efforts.
    • Reviewers mentioned that Wati's customization options for chatbot logic are limited compared to more advanced platforms, the pricing can be steep for small businesses, and the learning curve may be challenging for non-technical users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    130
    Automation
    87
    Customer Support
    75
    Features
    71
    Integrations
    60
    Cons
    Expensive
    47
    Cost
    38
    Pricing Issues
    28
    Messaging Issues
    24
    Missing Features
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.0
    Analytics
    Average: 8.5
    8.6
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    523 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wati is a customer engagement platform that integrates with WhatsApp to offer automation, shared team inboxes, and CRM integration for efficient customer communication.
  • Reviewers appreciate Wati's advanced chatbot workflows, personalized broadcasting, and scalability, which have significantly improved their customer communication and marketing efforts.
  • Reviewers mentioned that Wati's customization options for chatbot logic are limited compared to more advanced platforms, the pricing can be steep for small businesses, and the learning curve may be challenging for non-technical users.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
130
Automation
87
Customer Support
75
Features
71
Integrations
60
Cons
Expensive
47
Cost
38
Pricing Issues
28
Messaging Issues
24
Missing Features
24
View All Pros and Cons
Wati features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.0
Analytics
Average: 8.5
8.6
Collection of information
Average: 8.6
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
523 Twitter followers
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®
Amplitude Guides & Surveys
(165)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amplitude Guides & Surveys is a comprehensive in-app engagement tool designed to help teams deliver tailored user experiences through interactive guides and insightful surveys. This product empowe

    Users
    • Product Manager
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Amplitude Guides & Surveys is a B2B SaaS tool that allows marketers to create user nudges and see results without the need for design or development teams.
    • Reviewers appreciate the platform's ability to bridge the gap between analytics and action, allowing them to launch surveys or guides in response to data trends, and its seamless integration into the user journey.
    • Users mentioned limitations such as a steep learning curve for advanced targeting and customization, limited design customization, and the need for more user-friendly interface and customizable components within the feature flag section.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amplitude Guides & Surveys Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    Customer Support
    16
    Helpful
    16
    Features
    14
    Chatbots
    9
    Cons
    Learning Curve
    9
    Limited Customization
    6
    Missing Features
    6
    Difficult Learning
    4
    Lack of Guidance
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amplitude Guides & Surveys features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Control
    Average: 8.7
    9.3
    Analytics
    Average: 8.5
    9.0
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amplitude
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, CA
    Twitter
    @Amplitude_HQ
    21,789 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    961 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Amplitude Guides & Surveys is a comprehensive in-app engagement tool designed to help teams deliver tailored user experiences through interactive guides and insightful surveys. This product empowe

Users
  • Product Manager
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Amplitude Guides & Surveys is a B2B SaaS tool that allows marketers to create user nudges and see results without the need for design or development teams.
  • Reviewers appreciate the platform's ability to bridge the gap between analytics and action, allowing them to launch surveys or guides in response to data trends, and its seamless integration into the user journey.
  • Users mentioned limitations such as a steep learning curve for advanced targeting and customization, limited design customization, and the need for more user-friendly interface and customizable components within the feature flag section.
Amplitude Guides & Surveys Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
Customer Support
16
Helpful
16
Features
14
Chatbots
9
Cons
Learning Curve
9
Limited Customization
6
Missing Features
6
Difficult Learning
4
Lack of Guidance
4
View All Pros and Cons
Amplitude Guides & Surveys features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.4
Control
Average: 8.7
9.3
Analytics
Average: 8.5
9.0
Collection of information
Average: 8.6
Seller Details
Seller
Amplitude
Company Website
Year Founded
2012
HQ Location
San Francisco, CA
Twitter
@Amplitude_HQ
21,789 Twitter followers
LinkedIn® Page
www.linkedin.com
961 employees on LinkedIn®
Sprinklr Service
(689)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 43% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a customer service platform that centralizes customer interactions from various channels into one unified workspace, offering features such as AI-powered automation, detailed analytics, and integration with other tools.
    • Reviewers like the ease and efficiency Sprinklr Service brings to their workflow, its intuitive social scheduling tools, and its ability to help teams stay organized and execute campaigns with confidence.
    • Reviewers noted that Sprinklr Service can sometimes feel overwhelming due to its extensive features, and there are occasional limitations that require users to leave the platform to complete a task.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    207
    Features
    150
    Helpful
    106
    Efficiency
    98
    Simple
    67
    Cons
    Missing Features
    68
    Slow Loading
    52
    Software Bugs
    51
    Limited Features
    46
    Learning Curve
    45
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Control
    Average: 8.7
    8.6
    Analytics
    Average: 8.5
    8.2
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,375 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,291 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 43% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a customer service platform that centralizes customer interactions from various channels into one unified workspace, offering features such as AI-powered automation, detailed analytics, and integration with other tools.
  • Reviewers like the ease and efficiency Sprinklr Service brings to their workflow, its intuitive social scheduling tools, and its ability to help teams stay organized and execute campaigns with confidence.
  • Reviewers noted that Sprinklr Service can sometimes feel overwhelming due to its extensive features, and there are occasional limitations that require users to leave the platform to complete a task.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
207
Features
150
Helpful
106
Efficiency
98
Simple
67
Cons
Missing Features
68
Slow Loading
52
Software Bugs
51
Limited Features
46
Learning Curve
45
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.5
Control
Average: 8.7
8.6
Analytics
Average: 8.5
8.2
Collection of information
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,375 Twitter followers
LinkedIn® Page
www.linkedin.com
4,291 employees on LinkedIn®
Kore.AI
(454)4.6 out of 5
Optimized for quick response
View top Consulting Services for Kore.AI
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Enterprise
    • 31% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore,aI is a conversational AI platform that enables automation across various channels and operations, and provides tools for building intelligent virtual assistants.
    • Users like the platform's low-code/no-code environment, its robust security features, and its seamless integration with enterprise systems, which makes building and managing virtual assistants easy.
    • Reviewers experienced some initial difficulties with the platform, including a steep learning curve, occasional response delays, slower support during implementation, and some bugs in the system.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kore.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    199
    Features
    109
    Chatbot Development
    96
    Integrations
    77
    Easy Creation
    71
    Cons
    Usage Limitations
    44
    Learning Curve
    43
    Slow Performance
    37
    Slow Loading
    30
    Poor Documentation
    25
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.8
    Analytics
    Average: 8.5
    8.8
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,639 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,228 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Enterprise
  • 31% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore,aI is a conversational AI platform that enables automation across various channels and operations, and provides tools for building intelligent virtual assistants.
  • Users like the platform's low-code/no-code environment, its robust security features, and its seamless integration with enterprise systems, which makes building and managing virtual assistants easy.
  • Reviewers experienced some initial difficulties with the platform, including a steep learning curve, occasional response delays, slower support during implementation, and some bugs in the system.
Kore.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
199
Features
109
Chatbot Development
96
Integrations
77
Easy Creation
71
Cons
Usage Limitations
44
Learning Curve
43
Slow Performance
37
Slow Loading
30
Poor Documentation
25
View All Pros and Cons
Kore.AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.8
Analytics
Average: 8.5
8.8
Collection of information
Average: 8.6
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,639 Twitter followers
LinkedIn® Page
www.linkedin.com
1,228 employees on LinkedIn®
AtomChat.io
(95)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Auto

    Users
    No information available
    Industries
    • Higher Education
    • Automotive
    Market Segment
    • 56% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AtomChat.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    4
    Customer Support
    2
    Easy Setup
    2
    AI Technology
    1
    Automation
    1
    Cons
    Functionality Issues
    1
    Inefficiency
    1
    Integration Issues
    1
    Issue Resolution
    1
    Software Bugs
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AtomChat.io features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Control
    Average: 8.7
    8.9
    Analytics
    Average: 8.5
    9.2
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AtomChat.io
    Year Founded
    2019
    HQ Location
    Simpsonville, US
    LinkedIn® Page
    www.linkedin.com
    151 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Auto

Users
No information available
Industries
  • Higher Education
  • Automotive
Market Segment
  • 56% Mid-Market
  • 36% Small-Business
AtomChat.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
4
Customer Support
2
Easy Setup
2
AI Technology
1
Automation
1
Cons
Functionality Issues
1
Inefficiency
1
Integration Issues
1
Issue Resolution
1
Software Bugs
1
View All Pros and Cons
AtomChat.io features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.0
Control
Average: 8.7
8.9
Analytics
Average: 8.5
9.2
Collection of information
Average: 8.6
Seller Details
Seller
AtomChat.io
Year Founded
2019
HQ Location
Simpsonville, US
LinkedIn® Page
www.linkedin.com
151 employees on LinkedIn®
Zoho SalesIQ
(248)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real t

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 73% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho SalesIQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Chat Features
    3
    Ease of Use
    3
    Easy Integrations
    3
    Integrations
    3
    Cons
    Learning Curve
    2
    Billing Issues
    1
    Complexity
    1
    Complexity Issues
    1
    Complex Usage
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho SalesIQ features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    7.6
    Control
    Average: 8.7
    7.7
    Analytics
    Average: 8.5
    7.7
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,151 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28,103 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real t

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 73% Small-Business
  • 19% Mid-Market
Zoho SalesIQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Chat Features
3
Ease of Use
3
Easy Integrations
3
Integrations
3
Cons
Learning Curve
2
Billing Issues
1
Complexity
1
Complexity Issues
1
Complex Usage
1
View All Pros and Cons
Zoho SalesIQ features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.6
Control
Average: 8.7
7.7
Analytics
Average: 8.5
7.7
Collection of information
Average: 8.6
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,151 Twitter followers
LinkedIn® Page
www.linkedin.com
28,103 employees on LinkedIn®
Phone
+1 (888) 900-9646
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