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Chatbots reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Chatbots Software for Medium-Sized Businesses

    Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Chatbots category.

    In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Medium-Sized Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

    Top 10 Chatbots Software for Medium-Sized Businesses

    • Intercom
    • Drift
    • Ada
    • Zendesk Support Suite
    • Qualified
    • Birdeye
    • Freshchat
    • TARS
    • Landbot
    • Aivo

    Compare Medium-Sized Business Chatbots Software

    G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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    (1,296)4.4 out of 5
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    Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.

    (489)4.3 out of 5
    Entry Level Price:$0

    Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. With its quickly evolving set of tools and playbooks, Drift is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. After just two years i

    (98)4.6 out of 5
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    Launch a personalized and automated customer experience in days, with Ada. Ada makes it simple for your CX team to quickly build an automated, personalized and enterprise-class conversational AI that resolves 80%+ of customer inquiries and increases customer engagement. Use your humans wisely and deepen your customer relationships, with Ada.

    (2,284)4.2 out of 5
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    It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately. The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like F

    (63)4.9 out of 5
    Entry Level Price:$1,200/month

    Qualified is the live chat, chatbot, and conversational marketing platform for companies that use Salesforce. Enterprise sales and marketing teams at leading B2B brands trust Qualified to grow their sales pipeline by turning their greatest untapped marketing asset — their website — into a selling machine through real-time conversations with top visitors and their target accounts. Qualified is the only conversational marketing platform designed to work seamlessly with complex Salesforce configu

    (1,039)4.8 out of 5
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    Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye

    (176)4.5 out of 5
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    Freshchat is a customer messaging software built for businesses of all sizes. With Freshchat, delight your customers wherever they are — web, mobile, social, messengers. Freshchat encompasses both modern and mature capabilities to completely transform your customer experience and help you scale your business. Freshchat is a product from Freshworks — used by more than 150,000 businesses worldwide. Why Freshchat? Freshchat is a messaging-first product that focuses on engagement and support. F

    (109)4.7 out of 5

    Tars is a chatbot platform that allows you to build conversational workflow to talk to users clicking on your PPC/Paid campaigns. Tars web-based chatbots replace your static landing pages (forms) to give your users a conversational post-click experience and help you get 2x-3x higher conversion rates.

    (114)4.7 out of 5
    Entry Level Price:FREE 1

    An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements. Landbot is a user-friendly no-code solution for creation of conversational apps which are a natural evolution of chatbots. Conversational apps combine benefits of an interactive conversational interface with rich UI elements while automating advanced data workflows like business applications. Hence, they address business needs on both the communication and process autom

    (82)4.5 out of 5
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    Since 2012, Aivo solves companies’ main challenges in customer service and sales growth with omnichannel solutions powered by Artificial Intelligence. Focused on giving people back their time, the company supplies brands of all sizes and different industries, such as Visa, General Motors, Uber, LG, Movistar, Amadeus, Avon, BBVA and Bayer, with easy to use solutions that help improve customer experience. Aivo operates globally with 7 offices in North America, South America and Europe, and presen

    (63)4.6 out of 5
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    Verloop.io's the world's leading customer support automation platform that helps businesses deliver delightful support experiences to their customers, across channels. With its fast-evolving set of automation tools, you can use Verloop.io to - Automate Customer Support on your website - Generate more leads on your landing pages - Qualify leads in real-time - Improve buyer experience by assisted buying experience Get started for free today and join 15,000+ businesses using Verloop.io. How d

    (41)4.1 out of 5

    Alexa lets people use their voice to interact with technology so they can spontaneously ask questions in a way that feels natural. Alexa for Business gives you the tools you need to manage Alexa-enabled devices, enroll your users, and assign skills at scale.

    (69)4.5 out of 5
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    Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -

    (321)4.2 out of 5
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    Helpshift is a mobile-first customer service platform. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Whenever users need help they can get it right in the app with immediate, automated solutions to many issues. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. Helpshift’s customers are leading brands such as Microsoft, Supercell, Square, Tencent, Brex, Niantic, TBS/TNT,

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    Check out the G2 Grid® for the top Chatbots Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
    Leaders
    High Performers
    Contenders
    Niche
    Zendesk Support Suite
    Intercom
    Helpshift
    Drift
    Birdeye
    Aivo
    Ada
    TARS
    Verloop.io
    Freshchat
    Alexa for Business
    Landbot
    Qualified
    Rulai
    Market Presence
    Satisfaction

    Learn More About Chatbots Software

    What are Chatbots?

    Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and natural language processing (NLP) software, as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire.

    With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities.

    What Types of Chatbots Exist?

    The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner.

    Button-based bots

    Users interact with these chatbots through menus and buttons.

    Keyword recognition-based chatbots

    Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords.

    Contextual chatbots

    Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques.

    What are the Common Features of Chatbots?

    To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated.

    Emotional intelligence: In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state.

    Conversational ability: As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately.

    Broad knowledge base: Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually.

    Personal: Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.

    Personality: Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation.

    What are the Benefits of Chatbots?

    Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots.

    More people are ready to use chatbots: At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips.

    They never take a day off: Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes.

    Knowledge acquisition: Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions.

    Who Uses Chatbots?

    Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users. 

    Marketers: Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope.

    Customer support: When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers.

    Human resources: Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately.

    What are the Alternatives to Chatbots?

    As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots.

    Bot platforms: Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation.

    Intelligent virtual assistants software: If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems.

    Software Related to Chatbots

    The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation:

    Help desk software: Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots.

    Productivity bots software: Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product.

    When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses.

    Natural language processing (NLP) software: NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task

    NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions.

    Challenges with Chatbots

    A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind.

    Preference for human agents: Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent.

    Handoffs to humans: There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent.

    Which Companies Should Buy Chatbots?

    Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots.

    Hospitality: The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention.

    Retail: Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers.

    Travel: The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary.

    How to Buy Chatbots

    When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them.

    Requirements Gathering (RFI/RFP) for Chatbots

    Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process.

    First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business. 

    Some initial questions which should be asked include:

    • Which are the channels that are supported?
    • How long does it take to set up?
    • How easy is it to script the chatbots?
    • How is the offering priced?

    Compare Chatbots

    Create a long list

    Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller.

    Create a short list

    Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

    Conduct demos

    To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition.

    Selection of Chatbots

    Choose a selection team

    Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

    Negotiation

    Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

    Final decision

    After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

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