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Best Chatbots Software for Small Business

Blue Bowen
BB
Researched and written by Blue Bowen

Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Chatbots category.

In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Small Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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101 Listings in Small Business Chatbots Available

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    G2 Score
Fin by Intercom
(3,662)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Chatbots software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool that provides instant support to clients, reducing the manual effort required by support teams.
    • Reviewers frequently mention that Fin delivers precise responses quickly, effectively handles repetitive queries, and integrates seamlessly with existing tools, enhancing workflow and boosting efficiency.
    • Users mentioned that Fin struggles with understanding complex queries, lacks comprehensive documentation for advanced tasks, and sometimes provides incomplete or irrelevant answers, requiring manual intervention.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    405
    Helpful
    375
    Features
    309
    Customer Support
    242
    Efficiency
    226
    Cons
    Missing Features
    138
    Limited Features
    113
    Learning Curve
    93
    Expensive
    86
    AI Limitations
    83
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.7
    Analytics
    Average: 8.5
    8.8
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,831 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool that provides instant support to clients, reducing the manual effort required by support teams.
  • Reviewers frequently mention that Fin delivers precise responses quickly, effectively handles repetitive queries, and integrates seamlessly with existing tools, enhancing workflow and boosting efficiency.
  • Users mentioned that Fin struggles with understanding complex queries, lacks comprehensive documentation for advanced tasks, and sometimes provides incomplete or irrelevant answers, requiring manual intervention.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
405
Helpful
375
Features
309
Customer Support
242
Efficiency
226
Cons
Missing Features
138
Limited Features
113
Learning Curve
93
Expensive
86
AI Limitations
83
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.7
Analytics
Average: 8.5
8.8
Collection of information
Average: 8.6
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,831 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
Tidio
(1,848)4.7 out of 5
Optimized for quick response
14th Easiest To Use in Chatbots software
Save to My Lists
DealsSpecial offer!
15% Off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer support tool that provides real-time chat and AI-based assistance for businesses and websites.
    • Reviewers like Tidio's user-friendly interface, its ability to handle initial inquiries efficiently, and its seamless integration with existing systems.
    • Reviewers experienced issues with the setup process, the short trial period, and the lack of certain features in the free plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    253
    Helpful
    194
    Chatbots
    170
    Easy Setup
    161
    Chat Features
    148
    Cons
    Expensive
    89
    Missing Features
    64
    Cost
    61
    Limited Features
    61
    Limited Customization
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.7
    Analytics
    Average: 8.5
    8.9
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,316 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer support tool that provides real-time chat and AI-based assistance for businesses and websites.
  • Reviewers like Tidio's user-friendly interface, its ability to handle initial inquiries efficiently, and its seamless integration with existing systems.
  • Reviewers experienced issues with the setup process, the short trial period, and the lack of certain features in the free plan.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
253
Helpful
194
Chatbots
170
Easy Setup
161
Chat Features
148
Cons
Expensive
89
Missing Features
64
Cost
61
Limited Features
61
Limited Customization
53
View All Pros and Cons
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.7
Analytics
Average: 8.5
8.9
Collection of information
Average: 8.6
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,316 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®

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Zendesk for Customer Service
(6,647)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Chatbots software
View top Consulting Services for Zendesk for Customer Service
Save to My Lists
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support platform that consolidates customer interactions across multiple channels, automates workflows, and provides analytical insights on support performance.
    • Reviewers appreciate the platform's user-friendly interface, powerful automation features, and seamless integration with other tools, which enhance productivity and improve customer satisfaction.
    • Users mentioned that the initial setup can be complex, the advanced features can be overwhelming for new users, and the pricing can be high for smaller teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    492
    Features
    368
    Customer Support
    273
    Helpful
    260
    Ticket Management
    239
    Cons
    Missing Features
    205
    Limited Features
    173
    Learning Curve
    155
    Limited Customization
    143
    Ticketing Issues
    127
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Control
    Average: 8.7
    8.2
    Analytics
    Average: 8.5
    8.4
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,208 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support platform that consolidates customer interactions across multiple channels, automates workflows, and provides analytical insights on support performance.
  • Reviewers appreciate the platform's user-friendly interface, powerful automation features, and seamless integration with other tools, which enhance productivity and improve customer satisfaction.
  • Users mentioned that the initial setup can be complex, the advanced features can be overwhelming for new users, and the pricing can be high for smaller teams.
Zendesk for Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
492
Features
368
Customer Support
273
Helpful
260
Ticket Management
239
Cons
Missing Features
205
Limited Features
173
Learning Curve
155
Limited Customization
143
Ticketing Issues
127
View All Pros and Cons
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.1
Control
Average: 8.7
8.2
Analytics
Average: 8.5
8.4
Collection of information
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,208 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Podium
(2,031)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that provides services such as messaging, call tracking, and review management to businesses.
    • Reviewers appreciate Podium's user-friendly interface, efficient customer support, and its ability to streamline business operations by enabling quick and effective communication with customers.
    • Reviewers mentioned issues with Podium's pricing, occasional technical glitches, poor phone quality, and ineffective customer service, along with a lack of certain features and functionalities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    476
    Helpful
    403
    Easy Communication
    378
    Communication
    377
    Useful
    278
    Cons
    Missing Features
    118
    Messaging Issues
    112
    Limited Features
    91
    Poor Customer Support
    76
    Expensive
    72
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Control
    Average: 8.7
    8.5
    Analytics
    Average: 8.5
    8.9
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,486 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,491 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that provides services such as messaging, call tracking, and review management to businesses.
  • Reviewers appreciate Podium's user-friendly interface, efficient customer support, and its ability to streamline business operations by enabling quick and effective communication with customers.
  • Reviewers mentioned issues with Podium's pricing, occasional technical glitches, poor phone quality, and ineffective customer service, along with a lack of certain features and functionalities.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
476
Helpful
403
Easy Communication
378
Communication
377
Useful
278
Cons
Missing Features
118
Messaging Issues
112
Limited Features
91
Poor Customer Support
76
Expensive
72
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.4
Control
Average: 8.7
8.5
Analytics
Average: 8.5
8.9
Collection of information
Average: 8.6
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,486 Twitter followers
LinkedIn® Page
www.linkedin.com
1,491 employees on LinkedIn®
Smartsupp
(985)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, and classical chatbots. We offer everything you need to grow your online sales: an easy-to-use platform

    Users
    • CEO
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 96% Small-Business
    • 3% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Smartsupp is a live chat platform with visitor tracking and chatbot automation features, designed to improve customer support and sales for businesses.
    • Reviewers like the platform's user-friendly nature, fast response times, AI features, and the ability to track visitors and manage replies when offline, which enhances customer interaction and satisfaction.
    • Reviewers noted issues such as slow arrival of some messages, frequent disconnects, high subscription costs, and occasional delays in notifications, as well as limitations in AI responses and notification issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Smartsupp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    154
    Helpful
    103
    Features
    82
    Easy Setup
    80
    Intuitive
    70
    Cons
    Expensive
    39
    Cost
    25
    Missing Features
    23
    AI Limitations
    21
    Chat Management
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Smartsupp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Control
    Average: 8.7
    8.6
    Analytics
    Average: 8.5
    8.7
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Smartsupp
    Year Founded
    2013
    HQ Location
    Brno, South Moravia
    Twitter
    @SmartsuppCOM
    440 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, and classical chatbots. We offer everything you need to grow your online sales: an easy-to-use platform

Users
  • CEO
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 96% Small-Business
  • 3% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Smartsupp is a live chat platform with visitor tracking and chatbot automation features, designed to improve customer support and sales for businesses.
  • Reviewers like the platform's user-friendly nature, fast response times, AI features, and the ability to track visitors and manage replies when offline, which enhances customer interaction and satisfaction.
  • Reviewers noted issues such as slow arrival of some messages, frequent disconnects, high subscription costs, and occasional delays in notifications, as well as limitations in AI responses and notification issues.
Smartsupp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
154
Helpful
103
Features
82
Easy Setup
80
Intuitive
70
Cons
Expensive
39
Cost
25
Missing Features
23
AI Limitations
21
Chat Management
19
View All Pros and Cons
Smartsupp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.7
Control
Average: 8.7
8.6
Analytics
Average: 8.5
8.7
Collection of information
Average: 8.6
Seller Details
Seller
Smartsupp
Year Founded
2013
HQ Location
Brno, South Moravia
Twitter
@SmartsuppCOM
440 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Birdeye
(3,603)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent a

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 52% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that aggregates reviews into one centralized spot, provides AI options for responding, and offers integration with social media accounts.
    • Reviewers frequently mention the ease of use, the helpfulness of the AI tools, the convenience of having all reviews in one place, and the excellent customer support.
    • Users reported occasional glitches, slow refresh rates, excessive verification processes, and a desire for more intuitive AI responses and social integration in emails.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    744
    Ease of Use
    716
    Review Management
    614
    Customer Support
    555
    Features
    395
    Cons
    Missing Features
    149
    Improvement Needed
    116
    Review Management
    111
    Learning Curve
    106
    Reporting Issues
    97
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Control
    Average: 8.7
    8.9
    Analytics
    Average: 8.5
    9.0
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent a

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 52% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that aggregates reviews into one centralized spot, provides AI options for responding, and offers integration with social media accounts.
  • Reviewers frequently mention the ease of use, the helpfulness of the AI tools, the convenience of having all reviews in one place, and the excellent customer support.
  • Users reported occasional glitches, slow refresh rates, excessive verification processes, and a desire for more intuitive AI responses and social integration in emails.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
744
Ease of Use
716
Review Management
614
Customer Support
555
Features
395
Cons
Missing Features
149
Improvement Needed
116
Review Management
111
Learning Curve
106
Reporting Issues
97
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
8.7
Control
Average: 8.7
8.9
Analytics
Average: 8.5
9.0
Collection of information
Average: 8.6
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,251 Twitter followers
LinkedIn® Page
www.linkedin.com
1,439 employees on LinkedIn®
Wati
(424)4.6 out of 5
6th Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wati is a customer engagement platform that integrates with WhatsApp to offer automation, shared team inboxes, and CRM integration for efficient customer communication.
    • Reviewers appreciate Wati's advanced chatbot workflows, personalized broadcasting, and scalability, which have significantly improved their customer communication and marketing efforts.
    • Reviewers mentioned that Wati's customization options for chatbot logic are limited compared to more advanced platforms, the pricing can be steep for small businesses, and the learning curve may be challenging for non-technical users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    130
    Automation
    87
    Customer Support
    75
    Features
    71
    Integrations
    60
    Cons
    Expensive
    47
    Cost
    38
    Pricing Issues
    28
    Messaging Issues
    24
    Missing Features
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.0
    Analytics
    Average: 8.5
    8.6
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    523 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wati is a customer engagement platform that integrates with WhatsApp to offer automation, shared team inboxes, and CRM integration for efficient customer communication.
  • Reviewers appreciate Wati's advanced chatbot workflows, personalized broadcasting, and scalability, which have significantly improved their customer communication and marketing efforts.
  • Reviewers mentioned that Wati's customization options for chatbot logic are limited compared to more advanced platforms, the pricing can be steep for small businesses, and the learning curve may be challenging for non-technical users.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
130
Automation
87
Customer Support
75
Features
71
Integrations
60
Cons
Expensive
47
Cost
38
Pricing Issues
28
Messaging Issues
24
Missing Features
24
View All Pros and Cons
Wati features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.0
Analytics
Average: 8.5
8.6
Collection of information
Average: 8.6
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
523 Twitter followers
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®
SendPulse
(700)4.6 out of 5
Save to My Lists
Entry Level Price:$0
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - b

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 90% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SendPulse is a platform that combines email, SMS, and chatbot marketing in one interface, offering automation tools and integrations for client communication.
    • Reviewers like that SendPulse is easy to use, saves time, and combines multiple communication channels in one place, with a user-friendly visual email editor, reliable delivery rates, and responsive customer support.
    • Users experienced issues with the interface feeling cluttered, the reporting and analytics lacking detail, the mobile app lacking flexibility, and occasional deliverability issues with some emails ending up in spam.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SendPulse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    110
    Features
    66
    Customer Support
    58
    Automation
    53
    User-Friendly
    49
    Cons
    Missing Features
    31
    Learning Curve
    28
    Limited Features
    24
    Limited Options
    20
    Expensive
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SendPulse features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Control
    Average: 8.7
    8.6
    Analytics
    Average: 8.5
    8.8
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SendPulse
    Year Founded
    2015
    HQ Location
    New York
    Twitter
    @SendPulseCom
    2,368 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    172 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - b

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 90% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SendPulse is a platform that combines email, SMS, and chatbot marketing in one interface, offering automation tools and integrations for client communication.
  • Reviewers like that SendPulse is easy to use, saves time, and combines multiple communication channels in one place, with a user-friendly visual email editor, reliable delivery rates, and responsive customer support.
  • Users experienced issues with the interface feeling cluttered, the reporting and analytics lacking detail, the mobile app lacking flexibility, and occasional deliverability issues with some emails ending up in spam.
SendPulse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Features
66
Customer Support
58
Automation
53
User-Friendly
49
Cons
Missing Features
31
Learning Curve
28
Limited Features
24
Limited Options
20
Expensive
19
View All Pros and Cons
SendPulse features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.7
Control
Average: 8.7
8.6
Analytics
Average: 8.5
8.8
Collection of information
Average: 8.6
Seller Details
Seller
SendPulse
Year Founded
2015
HQ Location
New York
Twitter
@SendPulseCom
2,368 Twitter followers
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
Botpress
(438)4.5 out of 5
Optimized for quick response
View top Consulting Services for Botpress
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Botpress is a leading AI platform built for creating and deploying autonomous AI agents at scale. Headquartered in Montreal and trusted by teams in over 190 countries, Botpress gives organizations the

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 76% Small-Business
    • 15% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Botpress is a platform for building customizable chatbots, offering features such as a visual flow builder, built-in AI, and integration with multiple channels.
    • Reviewers frequently mention the ease of building complex conversational flows, the platform's flexibility and customization options, and its seamless integration with various channels.
    • Users experienced a steep learning curve, especially for beginners, and found the documentation lacking in real-world examples or deep explanations for advanced use cases.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Botpress Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    182
    Features
    113
    Integrations
    107
    Easy Integrations
    99
    Intuitive
    89
    Cons
    Learning Curve
    83
    Missing Features
    46
    Limited Features
    44
    Steep Learning Curve
    43
    Poor Documentation
    36
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Botpress features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Control
    Average: 8.7
    7.8
    Analytics
    Average: 8.5
    8.2
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Botpress
    Company Website
    Year Founded
    2017
    HQ Location
    Quebec, QC
    Twitter
    @getbotpress
    2,618 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    90 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Botpress is a leading AI platform built for creating and deploying autonomous AI agents at scale. Headquartered in Montreal and trusted by teams in over 190 countries, Botpress gives organizations the

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 76% Small-Business
  • 15% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Botpress is a platform for building customizable chatbots, offering features such as a visual flow builder, built-in AI, and integration with multiple channels.
  • Reviewers frequently mention the ease of building complex conversational flows, the platform's flexibility and customization options, and its seamless integration with various channels.
  • Users experienced a steep learning curve, especially for beginners, and found the documentation lacking in real-world examples or deep explanations for advanced use cases.
Botpress Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
182
Features
113
Integrations
107
Easy Integrations
99
Intuitive
89
Cons
Learning Curve
83
Missing Features
46
Limited Features
44
Steep Learning Curve
43
Poor Documentation
36
View All Pros and Cons
Botpress features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
8.2
Control
Average: 8.7
7.8
Analytics
Average: 8.5
8.2
Collection of information
Average: 8.6
Seller Details
Seller
Botpress
Company Website
Year Founded
2017
HQ Location
Quebec, QC
Twitter
@getbotpress
2,618 Twitter followers
LinkedIn® Page
www.linkedin.com
90 employees on LinkedIn®
Jotform AI Agents
(356)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    • Owner
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI Agents is a platform that allows users to create and manage forms, upload and manage files, and search and filter information.
    • Users frequently mention the user-friendly interface, the ease of setup, and the ability to automate tasks and streamline workflows as key benefits.
    • Users experienced limitations with the free plan, including restrictions on monthly submissions and storage space, and found some advanced settings overwhelming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jotform AI Agents Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    143
    Artificial Intelligence
    102
    Time-saving
    84
    Easy Setup
    81
    Automation
    80
    Cons
    AI Limitations
    67
    Limited AI Capabilities
    43
    Limited Features
    36
    Learning Curve
    35
    Poor Understanding
    34
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jotform AI Agents features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    7.8
    Control
    Average: 8.7
    7.9
    Analytics
    Average: 8.5
    8.5
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,626 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    867 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
  • Owner
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 67% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI Agents is a platform that allows users to create and manage forms, upload and manage files, and search and filter information.
  • Users frequently mention the user-friendly interface, the ease of setup, and the ability to automate tasks and streamline workflows as key benefits.
  • Users experienced limitations with the free plan, including restrictions on monthly submissions and storage space, and found some advanced settings overwhelming.
Jotform AI Agents Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
143
Artificial Intelligence
102
Time-saving
84
Easy Setup
81
Automation
80
Cons
AI Limitations
67
Limited AI Capabilities
43
Limited Features
36
Learning Curve
35
Poor Understanding
34
View All Pros and Cons
Jotform AI Agents features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
7.8
Control
Average: 8.7
7.9
Analytics
Average: 8.5
8.5
Collection of information
Average: 8.6
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,626 Twitter followers
LinkedIn® Page
www.linkedin.com
867 employees on LinkedIn®
Sobot Omnichannel Suite
(404)4.8 out of 5
1st Easiest To Use in Chatbots software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot is a communication management platform that centralizes client communication channels, allowing for efficient tracking of service usage and performance.
    • Reviewers appreciate Sobot's ability to streamline communication between various departments, improve response times, and provide a clear overview of all client interactions.
    • Reviewers experienced challenges with initial onboarding and customization, occasional syncing issues with CRM, and a need for more granular analytics and advanced data visualization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sobot Omnichannel Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    189
    Features
    151
    Ease of Use
    137
    Efficiency
    119
    Automation
    105
    Cons
    Limited Customization
    43
    Missing Features
    38
    Learning Curve
    31
    Limited Features
    28
    Steep Learning Curve
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.8
    Control
    Average: 8.7
    9.8
    Analytics
    Average: 8.5
    9.9
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot is a communication management platform that centralizes client communication channels, allowing for efficient tracking of service usage and performance.
  • Reviewers appreciate Sobot's ability to streamline communication between various departments, improve response times, and provide a clear overview of all client interactions.
  • Reviewers experienced challenges with initial onboarding and customization, occasional syncing issues with CRM, and a need for more granular analytics and advanced data visualization.
Sobot Omnichannel Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
189
Features
151
Ease of Use
137
Efficiency
119
Automation
105
Cons
Limited Customization
43
Missing Features
38
Learning Curve
31
Limited Features
28
Steep Learning Curve
20
View All Pros and Cons
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.8
Control
Average: 8.7
9.8
Analytics
Average: 8.5
9.9
Collection of information
Average: 8.6
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
Alexa for Business
(44)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alexa lets people use their voice to interact with technology so they can spontaneously ask questions in a way that feels natural. Alexa for Business gives you the tools you need to manage Alexa-enabl

    Users
    No information available
    Industries
    • Higher Education
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Alexa for Business Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Creation
    1
    Scheduling
    1
    Time-saving
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alexa for Business features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Control
    Average: 8.7
    10.0
    Analytics
    Average: 8.5
    9.4
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,219,847 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143,584 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Alexa lets people use their voice to interact with technology so they can spontaneously ask questions in a way that feels natural. Alexa for Business gives you the tools you need to manage Alexa-enabl

Users
No information available
Industries
  • Higher Education
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 25% Mid-Market
Alexa for Business Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Creation
1
Scheduling
1
Time-saving
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Alexa for Business features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
10.0
Control
Average: 8.7
10.0
Analytics
Average: 8.5
9.4
Collection of information
Average: 8.6
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,219,847 Twitter followers
LinkedIn® Page
www.linkedin.com
143,584 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Kore.AI
(455)4.6 out of 5
Optimized for quick response
View top Consulting Services for Kore.AI
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Enterprise
    • 31% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore,aI is a conversational AI platform that enables automation across various channels and operations, and provides tools for building intelligent virtual assistants.
    • Users like the platform's low-code/no-code environment, its robust security features, and its seamless integration with enterprise systems, which makes building and managing virtual assistants easy.
    • Reviewers experienced some initial difficulties with the platform, including a steep learning curve, occasional response delays, slower support during implementation, and some bugs in the system.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kore.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    199
    Features
    109
    Chatbot Development
    96
    Integrations
    77
    Easy Creation
    71
    Cons
    Usage Limitations
    44
    Learning Curve
    43
    Slow Performance
    37
    Slow Loading
    30
    Poor Documentation
    25
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.8
    Analytics
    Average: 8.5
    8.8
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,639 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,228 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Enterprise
  • 31% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore,aI is a conversational AI platform that enables automation across various channels and operations, and provides tools for building intelligent virtual assistants.
  • Users like the platform's low-code/no-code environment, its robust security features, and its seamless integration with enterprise systems, which makes building and managing virtual assistants easy.
  • Reviewers experienced some initial difficulties with the platform, including a steep learning curve, occasional response delays, slower support during implementation, and some bugs in the system.
Kore.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
199
Features
109
Chatbot Development
96
Integrations
77
Easy Creation
71
Cons
Usage Limitations
44
Learning Curve
43
Slow Performance
37
Slow Loading
30
Poor Documentation
25
View All Pros and Cons
Kore.AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.8
Analytics
Average: 8.5
8.8
Collection of information
Average: 8.6
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,639 Twitter followers
LinkedIn® Page
www.linkedin.com
1,228 employees on LinkedIn®
DoubleTick.io
(62)4.8 out of 5
12th Easiest To Use in Chatbots software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DoubleTick is an official WhatsApp API platform designed to help businesses build deeper relationships with customers, automate operations, and increase conversion rates. 🌟 With DoubleTick, your busin

    Users
    No information available
    Industries
    • Real Estate
    • Health, Wellness and Fitness
    Market Segment
    • 71% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DoubleTick.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    33
    Ease of Use
    23
    Features
    13
    Helpful
    13
    Automation
    11
    Cons
    Limited Features
    6
    Expensive
    4
    Missing Features
    4
    Cost
    3
    Delay Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DoubleTick.io features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Control
    Average: 8.7
    9.7
    Analytics
    Average: 8.5
    9.8
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apport Software Solution Pvt. Ltd.
    Year Founded
    2017
    HQ Location
    Mumbai, Maharashtra
    LinkedIn® Page
    www.linkedin.com
    128 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DoubleTick is an official WhatsApp API platform designed to help businesses build deeper relationships with customers, automate operations, and increase conversion rates. 🌟 With DoubleTick, your busin

Users
No information available
Industries
  • Real Estate
  • Health, Wellness and Fitness
Market Segment
  • 71% Small-Business
  • 27% Mid-Market
DoubleTick.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
33
Ease of Use
23
Features
13
Helpful
13
Automation
11
Cons
Limited Features
6
Expensive
4
Missing Features
4
Cost
3
Delay Issues
3
View All Pros and Cons
DoubleTick.io features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
10.0
Control
Average: 8.7
9.7
Analytics
Average: 8.5
9.8
Collection of information
Average: 8.6
Seller Details
Seller
Apport Software Solution Pvt. Ltd.
Year Founded
2017
HQ Location
Mumbai, Maharashtra
LinkedIn® Page
www.linkedin.com
128 employees on LinkedIn®
Zoom Virtual Agent
(214)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand cont

    Users
    No information available
    Industries
    • Computer Software
    • Internet
    Market Segment
    • 74% Mid-Market
    • 20% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoom Virtual Agent is a tool that provides automated customer support, integrating with existing Zoom tools and offering AI-powered responses.
    • Users frequently mention the seamless integration with Zoom tools, the ability to handle customer queries instantly, and the provision of accurate, context-aware responses that improve the overall customer experience.
    • Reviewers noted that the user interface could be more visually appealing, the AI sometimes gives off-topic responses, and the analytics and reporting features could be more detailed.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoom Virtual Agent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Useful
    9
    Ease of Use
    8
    Automation
    6
    Integrations
    6
    Helpful
    5
    Cons
    AI Limitations
    5
    AI Inaccuracy
    4
    Inaccuracy
    4
    Learning Curve
    2
    Limited Customization
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoom Virtual Agent features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    7.8
    Control
    Average: 8.7
    8.2
    Analytics
    Average: 8.5
    7.4
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,047,673 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,203 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand cont

Users
No information available
Industries
  • Computer Software
  • Internet
Market Segment
  • 74% Mid-Market
  • 20% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoom Virtual Agent is a tool that provides automated customer support, integrating with existing Zoom tools and offering AI-powered responses.
  • Users frequently mention the seamless integration with Zoom tools, the ability to handle customer queries instantly, and the provision of accurate, context-aware responses that improve the overall customer experience.
  • Reviewers noted that the user interface could be more visually appealing, the AI sometimes gives off-topic responses, and the analytics and reporting features could be more detailed.
Zoom Virtual Agent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Useful
9
Ease of Use
8
Automation
6
Integrations
6
Helpful
5
Cons
AI Limitations
5
AI Inaccuracy
4
Inaccuracy
4
Learning Curve
2
Limited Customization
2
View All Pros and Cons
Zoom Virtual Agent features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
7.8
Control
Average: 8.7
8.2
Analytics
Average: 8.5
7.4
Collection of information
Average: 8.6
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,047,673 Twitter followers
LinkedIn® Page
www.linkedin.com
12,203 employees on LinkedIn®
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