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Best Enterprise Chatbots Software

Blue Bowen
BB
Researched and written by Blue Bowen

Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Chatbots category.

In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Enterprise Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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39 Listings in Enterprise Chatbots Software Available

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    G2 Score
Zendesk for Customer Service
(6,676)4.3 out of 5
Optimized for quick response
6th Easiest To Use in Chatbots software
View top Consulting Services for Zendesk for Customer Service
Save to My Lists
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a comprehensive platform that unifies various channels for seamless support, offering tools for automation, agent assistance, and scalability for growing businesses.
    • Users like Zendesk's user-friendly interface, its ability to centralize all customer interactions in one platform, and its powerful ticketing system that allows for efficient management and resolution of customer issues.
    • Users mentioned that Zendesk can sometimes be slow, its pricing can quickly become expensive, and its setup and customization can be complex and overwhelming for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    501
    Features
    376
    Customer Support
    277
    Helpful
    265
    Ticket Management
    242
    Cons
    Missing Features
    206
    Limited Features
    174
    Learning Curve
    164
    Limited Customization
    147
    Ticketing Issues
    130
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Control
    Average: 8.7
    8.2
    Analytics
    Average: 8.5
    8.4
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a comprehensive platform that unifies various channels for seamless support, offering tools for automation, agent assistance, and scalability for growing businesses.
  • Users like Zendesk's user-friendly interface, its ability to centralize all customer interactions in one platform, and its powerful ticketing system that allows for efficient management and resolution of customer issues.
  • Users mentioned that Zendesk can sometimes be slow, its pricing can quickly become expensive, and its setup and customization can be complex and overwhelming for new users.
Zendesk for Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
501
Features
376
Customer Support
277
Helpful
265
Ticket Management
242
Cons
Missing Features
206
Limited Features
174
Learning Curve
164
Limited Customization
147
Ticketing Issues
130
View All Pros and Cons
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.1
Control
Average: 8.7
8.2
Analytics
Average: 8.5
8.4
Collection of information
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,114 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Birdeye
(3,722)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 51% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that consolidates feedback from various sites into one site, allowing users to view and respond to them in chronological order.
    • Reviewers like the user-friendly nature of Birdeye, its ability to consolidate reviews in one place, the ease of navigation, and the excellent customer support provided by the Birdeye team.
    • Users experienced difficulties with site navigation, lack of customization features, slow website performance, and challenges in managing multiple locations from a single platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    786
    Ease of Use
    773
    Review Management
    641
    Customer Support
    586
    Features
    438
    Cons
    Missing Features
    164
    Improvement Needed
    123
    Review Management
    118
    Learning Curve
    108
    Reporting Issues
    101
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Control
    Average: 8.7
    8.9
    Analytics
    Average: 8.5
    9.0
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 51% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that consolidates feedback from various sites into one site, allowing users to view and respond to them in chronological order.
  • Reviewers like the user-friendly nature of Birdeye, its ability to consolidate reviews in one place, the ease of navigation, and the excellent customer support provided by the Birdeye team.
  • Users experienced difficulties with site navigation, lack of customization features, slow website performance, and challenges in managing multiple locations from a single platform.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
786
Ease of Use
773
Review Management
641
Customer Support
586
Features
438
Cons
Missing Features
164
Improvement Needed
123
Review Management
118
Learning Curve
108
Reporting Issues
101
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
8.7
Control
Average: 8.7
8.9
Analytics
Average: 8.5
9.0
Collection of information
Average: 8.6
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,240 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®

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Qualified
(1,376)4.9 out of 5
Optimized for quick response
2nd Easiest To Use in Chatbots software
View top Consulting Services for Qualified
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Marketing Operations Manager
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a platform that allows users to create specific chats that the AI uses to communicate with different prospects, build out specific conversations, push tailored content, and create a personalized experience for each customer.
    • Users like the AI SDR feature of Qualified, which allows them to engage with more web visitors than human BDRs could reach out to, and the personalized support from Qualified's personal solutions architect, which was invaluable in setting up the product.
    • Reviewers mentioned that the Qualified implementation can be quite rigid, with some requests for additional customization not being possible, and the product being complex, suggesting the need for a 1:1 partnership for onboarding.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    277
    Helpful
    248
    Customer Service
    211
    Ease of Use
    210
    Features
    208
    Cons
    Learning Curve
    84
    Missing Features
    73
    Steep Learning Curve
    49
    Limited Customization
    34
    Complexity
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.5
    Control
    Average: 8.7
    9.3
    Analytics
    Average: 8.5
    9.5
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Marketing Operations Manager
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a platform that allows users to create specific chats that the AI uses to communicate with different prospects, build out specific conversations, push tailored content, and create a personalized experience for each customer.
  • Users like the AI SDR feature of Qualified, which allows them to engage with more web visitors than human BDRs could reach out to, and the personalized support from Qualified's personal solutions architect, which was invaluable in setting up the product.
  • Reviewers mentioned that the Qualified implementation can be quite rigid, with some requests for additional customization not being possible, and the product being complex, suggesting the need for a 1:1 partnership for onboarding.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
277
Helpful
248
Customer Service
211
Ease of Use
210
Features
208
Cons
Learning Curve
84
Missing Features
73
Steep Learning Curve
49
Limited Customization
34
Complexity
32
View All Pros and Cons
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.5
Control
Average: 8.7
9.3
Analytics
Average: 8.5
9.5
Collection of information
Average: 8.6
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
699 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®
Kore.AI
(460)4.6 out of 5
Optimized for quick response
15th Easiest To Use in Chatbots software
View top Consulting Services for Kore.AI
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Enterprise
    • 31% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore,aI is a platform that offers automation and contact center features, allowing users to create complex conversational flows with minimal coding and supports integration with various systems.
    • Reviewers frequently mention the user-friendly interface, ease of use, and the platform's ability to streamline the process of creating end-to-end AI agents, as well as its robust security and compliance features.
    • Users mentioned occasional platform glitches, complexity for beginners, slower support during implementation, and a steep learning curve for managing large or advanced bots.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kore.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    204
    Features
    114
    Chatbot Development
    97
    Integrations
    82
    User Interface
    72
    Cons
    Learning Curve
    45
    Usage Limitations
    43
    Slow Performance
    39
    Slow Loading
    32
    Software Bugs
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.8
    Analytics
    Average: 8.5
    8.8
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,629 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,260 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Enterprise
  • 31% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore,aI is a platform that offers automation and contact center features, allowing users to create complex conversational flows with minimal coding and supports integration with various systems.
  • Reviewers frequently mention the user-friendly interface, ease of use, and the platform's ability to streamline the process of creating end-to-end AI agents, as well as its robust security and compliance features.
  • Users mentioned occasional platform glitches, complexity for beginners, slower support during implementation, and a steep learning curve for managing large or advanced bots.
Kore.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
204
Features
114
Chatbot Development
97
Integrations
82
User Interface
72
Cons
Learning Curve
45
Usage Limitations
43
Slow Performance
39
Slow Loading
32
Software Bugs
29
View All Pros and Cons
Kore.AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.8
Analytics
Average: 8.5
8.8
Collection of information
Average: 8.6
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,629 Twitter followers
LinkedIn® Page
www.linkedin.com
1,260 employees on LinkedIn®
Genesys Cloud CX
(1,492)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
    • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
    • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    90
    Reliability
    63
    Helpful
    57
    Efficiency
    55
    Cons
    Limited Features
    60
    Missing Features
    47
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Control
    Average: 8.7
    8.5
    Analytics
    Average: 8.5
    8.7
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,382 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
  • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
  • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
90
Reliability
63
Helpful
57
Efficiency
55
Cons
Limited Features
60
Missing Features
47
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
8.8
Control
Average: 8.7
8.5
Analytics
Average: 8.5
8.7
Collection of information
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,382 Twitter followers
LinkedIn® Page
www.linkedin.com
8,439 employees on LinkedIn®
Drift
(1,255)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Helpful
    107
    Features
    67
    Lead Generation
    58
    Chat Features
    55
    Cons
    Missing Features
    29
    Notification Issues
    24
    Inadequate Notifications
    20
    Chat Management
    19
    Notification System
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Control
    Average: 8.7
    8.1
    Analytics
    Average: 8.5
    8.2
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,531 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,180 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Helpful
107
Features
67
Lead Generation
58
Chat Features
55
Cons
Missing Features
29
Notification Issues
24
Inadequate Notifications
20
Chat Management
19
Notification System
18
View All Pros and Cons
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.3
Control
Average: 8.7
8.1
Analytics
Average: 8.5
8.2
Collection of information
Average: 8.6
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,531 Twitter followers
LinkedIn® Page
www.linkedin.com
1,180 employees on LinkedIn®
LivePerson
(202)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 43% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
    • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
    • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    26
    Helpful
    22
    Ease of Use
    20
    Artificial Intelligence
    14
    Customer Engagement
    13
    Cons
    Learning Curve
    15
    Expensive
    9
    Steep Learning Curve
    9
    Complexity
    8
    Inadequate Reporting
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Control
    Average: 8.7
    8.3
    Analytics
    Average: 8.5
    8.7
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,874 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,236 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 43% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
  • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
  • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
26
Helpful
22
Ease of Use
20
Artificial Intelligence
14
Customer Engagement
13
Cons
Learning Curve
15
Expensive
9
Steep Learning Curve
9
Complexity
8
Inadequate Reporting
8
View All Pros and Cons
LivePerson features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.2
8.7
Control
Average: 8.7
8.3
Analytics
Average: 8.5
8.7
Collection of information
Average: 8.6
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,874 Twitter followers
LinkedIn® Page
www.linkedin.com
1,236 employees on LinkedIn®
Sprinklr Service
(713)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$3,600.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a customer service platform that unifies customer interactions across multiple channels into one platform, providing a highly customized way to define workflows based on team's requirements and use cases.
    • Users frequently mention the platform's ability to unify customer interactions across multiple channels, its scalability, integration capabilities, and the AI-powered agent assistance which helps in managing customer queries efficiently.
    • Users reported that the platform can be complex for an average user, with some advanced configurations slowing down adoption for new users, and occasional bugs in the backend that can be frustrating.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    87
    Features
    65
    Helpful
    51
    Efficiency
    43
    Customer Support
    33
    Cons
    Missing Features
    30
    Slow Loading
    26
    Complexity
    22
    Learning Curve
    21
    Limited Features
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Control
    Average: 8.7
    8.7
    Analytics
    Average: 8.5
    8.2
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,292 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a customer service platform that unifies customer interactions across multiple channels into one platform, providing a highly customized way to define workflows based on team's requirements and use cases.
  • Users frequently mention the platform's ability to unify customer interactions across multiple channels, its scalability, integration capabilities, and the AI-powered agent assistance which helps in managing customer queries efficiently.
  • Users reported that the platform can be complex for an average user, with some advanced configurations slowing down adoption for new users, and occasional bugs in the backend that can be frustrating.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
87
Features
65
Helpful
51
Efficiency
43
Customer Support
33
Cons
Missing Features
30
Slow Loading
26
Complexity
22
Learning Curve
21
Limited Features
20
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.5
Control
Average: 8.7
8.7
Analytics
Average: 8.5
8.2
Collection of information
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,292 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Zoom Virtual Agent
(217)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand cont

    Users
    No information available
    Industries
    • Computer Software
    • Retail
    Market Segment
    • 74% Mid-Market
    • 20% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoom Virtual Agent is a tool that provides automated customer support, handling customer queries and integrating with existing Zoom tools and third-party applications.
    • Users frequently mention the ease of setup, the tool's ability to handle a high volume of customer queries without compromising on speed or accuracy, and its seamless integration with other Zoom apps and third-party tools.
    • Reviewers noted that the AI can sometimes give off-topic or generic responses when faced with complex questions, the customization features could be more robust, and the initial setup and maintenance can take time and effort.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoom Virtual Agent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Useful
    9
    Ease of Use
    8
    Automation
    6
    Integrations
    6
    Helpful
    5
    Cons
    AI Limitations
    5
    AI Inaccuracy
    4
    Inaccuracy
    4
    Learning Curve
    2
    Limited Customization
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoom Virtual Agent features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    7.7
    Control
    Average: 8.7
    8.2
    Analytics
    Average: 8.5
    7.3
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,046,781 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,652 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand cont

Users
No information available
Industries
  • Computer Software
  • Retail
Market Segment
  • 74% Mid-Market
  • 20% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoom Virtual Agent is a tool that provides automated customer support, handling customer queries and integrating with existing Zoom tools and third-party applications.
  • Users frequently mention the ease of setup, the tool's ability to handle a high volume of customer queries without compromising on speed or accuracy, and its seamless integration with other Zoom apps and third-party tools.
  • Reviewers noted that the AI can sometimes give off-topic or generic responses when faced with complex questions, the customization features could be more robust, and the initial setup and maintenance can take time and effort.
Zoom Virtual Agent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Useful
9
Ease of Use
8
Automation
6
Integrations
6
Helpful
5
Cons
AI Limitations
5
AI Inaccuracy
4
Inaccuracy
4
Learning Curve
2
Limited Customization
2
View All Pros and Cons
Zoom Virtual Agent features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
7.7
Control
Average: 8.7
8.2
Analytics
Average: 8.5
7.3
Collection of information
Average: 8.6
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,046,781 Twitter followers
LinkedIn® Page
www.linkedin.com
12,652 employees on LinkedIn®
Podium
(2,050)4.6 out of 5
Optimized for quick response
1st Easiest To Use in Chatbots software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a customer communication platform that centralizes messages, review requests, and follow-ups into a single inbox, making it easier for teams to manage conversations and reviews.
    • Reviewers frequently mention the ease of customer communication through text messages, the effectiveness of the review request feature, and the user-friendly interface that even less tech-savvy team members can quickly adapt to.
    • Users experienced issues with the pricing, finding it high especially for smaller businesses that do not use all features regularly, and some advanced settings and integrations were reported to be time-consuming to understand.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    401
    Helpful
    360
    Communication
    318
    Easy Communication
    318
    Customer Support
    225
    Cons
    Messaging Issues
    102
    Missing Features
    100
    Limited Features
    72
    Chat Functionality
    63
    Poor Customer Support
    62
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Control
    Average: 8.7
    8.5
    Analytics
    Average: 8.5
    8.9
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a customer communication platform that centralizes messages, review requests, and follow-ups into a single inbox, making it easier for teams to manage conversations and reviews.
  • Reviewers frequently mention the ease of customer communication through text messages, the effectiveness of the review request feature, and the user-friendly interface that even less tech-savvy team members can quickly adapt to.
  • Users experienced issues with the pricing, finding it high especially for smaller businesses that do not use all features regularly, and some advanced settings and integrations were reported to be time-consuming to understand.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
401
Helpful
360
Communication
318
Easy Communication
318
Customer Support
225
Cons
Messaging Issues
102
Missing Features
100
Limited Features
72
Chat Functionality
63
Poor Customer Support
62
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.4
Control
Average: 8.7
8.5
Analytics
Average: 8.5
8.9
Collection of information
Average: 8.6
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,496 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
FreshChat
(489)4.4 out of 5
View top Consulting Services for FreshChat
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • FreshChat is a tool that handles customer's live chats and assists in resolving customer complaints and queries.
    • Reviewers like the easy user interface, the ability to handle multiple chats, the integration with other tools, the helpful customer support, and the Freddy AI feature that suggests resolutions.
    • Users experienced sluggishness when handling several chats at once, found some features to be unintuitive, had difficulty training the AI, found the reports confusing, and suggested improvements to the notification system and chat interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Helpful
    18
    Features
    17
    Automation
    12
    Chat Features
    12
    Cons
    Missing Features
    10
    Learning Curve
    8
    Chatbot Issues
    7
    Chat Issues
    7
    Limited Features
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Control
    Average: 8.7
    8.5
    Analytics
    Average: 8.5
    8.8
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,061 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • FreshChat is a tool that handles customer's live chats and assists in resolving customer complaints and queries.
  • Reviewers like the easy user interface, the ability to handle multiple chats, the integration with other tools, the helpful customer support, and the Freddy AI feature that suggests resolutions.
  • Users experienced sluggishness when handling several chats at once, found some features to be unintuitive, had difficulty training the AI, found the reports confusing, and suggested improvements to the notification system and chat interface.
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Helpful
18
Features
17
Automation
12
Chat Features
12
Cons
Missing Features
10
Learning Curve
8
Chatbot Issues
7
Chat Issues
7
Limited Features
7
View All Pros and Cons
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.6
Control
Average: 8.7
8.5
Analytics
Average: 8.5
8.8
Collection of information
Average: 8.6
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,061 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Ownership
NASDAQ: FRSH
CommBox
(50)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CommBox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Customer Support
    4
    Ease of Use
    4
    Helpful
    4
    Cons
    Complex Platform
    2
    Complexity
    1
    Complex Setup
    1
    Cost
    1
    Delay Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CommBox features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.7
    Control
    Average: 8.7
    9.2
    Analytics
    Average: 8.5
    9.0
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CommBox
    Year Founded
    2013
    HQ Location
    Glil-Yam, Hasharon
    LinkedIn® Page
    www.linkedin.com
    108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 36% Small-Business
CommBox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Customer Support
4
Ease of Use
4
Helpful
4
Cons
Complex Platform
2
Complexity
1
Complex Setup
1
Cost
1
Delay Issues
1
View All Pros and Cons
CommBox features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
9.7
Control
Average: 8.7
9.2
Analytics
Average: 8.5
9.0
Collection of information
Average: 8.6
Seller Details
Seller
CommBox
Year Founded
2013
HQ Location
Glil-Yam, Hasharon
LinkedIn® Page
www.linkedin.com
108 employees on LinkedIn®
Humanly
(115)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Humanly is an AI recruiting platform that helps talent teams engage, screen, schedule, and interview candidates faster. It combines conversational AI, structured interviews, and a built-in Talent CRM

    Users
    No information available
    Industries
    • Staffing and Recruiting
    • Computer Software
    Market Segment
    • 46% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Humanly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Customer Support
    31
    Helpful
    23
    Time-saving
    17
    Communication
    12
    Cons
    Candidate Management
    5
    Limited Features
    5
    Missing Features
    5
    Software Bugs
    5
    Difficulty
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Humanly features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Control
    Average: 8.7
    9.3
    Analytics
    Average: 8.5
    9.6
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Humanly.io
    Year Founded
    2019
    HQ Location
    Seattle, WA
    Twitter
    @humanlyHR
    868 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Humanly is an AI recruiting platform that helps talent teams engage, screen, schedule, and interview candidates faster. It combines conversational AI, structured interviews, and a built-in Talent CRM

Users
No information available
Industries
  • Staffing and Recruiting
  • Computer Software
Market Segment
  • 46% Mid-Market
  • 26% Enterprise
Humanly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Customer Support
31
Helpful
23
Time-saving
17
Communication
12
Cons
Candidate Management
5
Limited Features
5
Missing Features
5
Software Bugs
5
Difficulty
4
View All Pros and Cons
Humanly features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.2
Control
Average: 8.7
9.3
Analytics
Average: 8.5
9.6
Collection of information
Average: 8.6
Seller Details
Seller
Humanly.io
Year Founded
2019
HQ Location
Seattle, WA
Twitter
@humanlyHR
868 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Kapture CX
(350)4.5 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • Team Leader
    • Assistant Manager
    Industries
    • Consumer Services
    • Pharmaceuticals
    Market Segment
    • 59% Mid-Market
    • 28% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer engagement platform that centralizes customer interactions across multiple channels and provides automation and analytics tools for efficient customer service management.
    • Reviewers frequently mention the user-friendly interface, seamless integration of all customer interaction channels, and the platform's automation features that enhance workflow efficiency and customer service quality.
    • Users mentioned occasional slow loading times, complexities with customization, and the need for better telephony integration, which can affect workflow efficiency and user experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Features
    66
    Helpful
    64
    Customer Support
    56
    User-Friendly
    56
    Cons
    Slow Performance
    37
    Slow Loading
    31
    Delays
    29
    Improvement Needed
    29
    Slow Speed
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Control
    Average: 8.7
    8.8
    Analytics
    Average: 8.5
    9.0
    Collection of information
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • Team Leader
  • Assistant Manager
Industries
  • Consumer Services
  • Pharmaceuticals
Market Segment
  • 59% Mid-Market
  • 28% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer engagement platform that centralizes customer interactions across multiple channels and provides automation and analytics tools for efficient customer service management.
  • Reviewers frequently mention the user-friendly interface, seamless integration of all customer interaction channels, and the platform's automation features that enhance workflow efficiency and customer service quality.
  • Users mentioned occasional slow loading times, complexities with customization, and the need for better telephony integration, which can affect workflow efficiency and user experience.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Features
66
Helpful
64
Customer Support
56
User-Friendly
56
Cons
Slow Performance
37
Slow Loading
31
Delays
29
Improvement Needed
29
Slow Speed
24
View All Pros and Cons
Kapture CX features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.9
Control
Average: 8.7
8.8
Analytics
Average: 8.5
9.0
Collection of information
Average: 8.6
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
140 Twitter followers
LinkedIn® Page
www.linkedin.com
574 employees on LinkedIn®
Jetlink Conversational AI Platform
(75)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Seller Details
    Expand/Collapse Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Our virtual assistants automate and streamline the customer journey on digital and voice-based channels. They cater to the commonly asked questions/requests or can handover to live agents seamlessly r

Users
No information available
Industries
  • Automotive
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 29% Enterprise
Jetlink Conversational AI Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
4
Helpful
3
Intuitive
3
Easy Access
2
Cons
Limited Customization
1
View All Pros and Cons
Jetlink Conversational AI Platform features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
9.5
Control
Average: 8.7
9.2
Analytics
Average: 8.5
9.4
Collection of information
Average: 8.6
Seller Details
Seller
Jetlink
Year Founded
2016
HQ Location
Amsterdam, NL
Twitter
@getwelocal
8 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
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