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The Top 20 Easiest To Use Chatbots Software

See the top Chatbots Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Sobot Omnichannel Suite

9.6

Overall Usability Score

9.6

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.8

Customer Segment Breakdown

Small Business

40%

Mid Market

36%

Enterprise

24%

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Qualified

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.1

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

10%

Mid Market

70%

Enterprise

20%

MessageMind

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

10.0

Customer Segment Breakdown

Small Business

52%

Mid Market

48%

Birdeye

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.3

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

52%

Mid Market

36%

Enterprise

12%

Wati

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.2

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

79%

Mid Market

20%

Enterprise

Chatbot Builder AI

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.9

Customer Segment Breakdown

Small Business

96%

Mid Market

Spur

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.8

Customer Segment Breakdown

Small Business

83%

Mid Market

17%

Zendesk for Customer Service

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.6

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

#10

SOCi

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.1

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

53%

Mid Market

30%

Enterprise

16%

#11

Breakout

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.4

10.0

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

10.0

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

#12

DoubleTick.io

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.6

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

72%

Mid Market

28%

#13

Chatling

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.2

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

95%

Mid Market

Enterprise

#14

Tidio

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.1

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#15

Fin by Intercom

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.8

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

#16

Kore.AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.9

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

31%

Mid Market

26%

Enterprise

42%

#17

AtomChat.io

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.0

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

36%

Mid Market

56%

Enterprise

#18

Smartsupp

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

8.8

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

#19

Humanly

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

29%

Mid Market

50%

Enterprise

21%

#20

Slang AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.4

9.6

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

38%

Enterprise

14%