The Top 20 Easiest To Use Chatbots Software

See the top Chatbots Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Qualified

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

10%

Mid Market

70%

Enterprise

20%

MessageMind

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

10.0

Customer Segment Breakdown

Small Business

52%

Mid Market

48%

Birdeye

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

51%

Mid Market

37%

Enterprise

12%

Wati

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.2

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

79%

Mid Market

20%

Enterprise

Zendesk for Customer Service - AC

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.6

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

Chatbot Builder AI

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.9

Customer Segment Breakdown

Small Business

96%

Mid Market

Spur

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

83%

Mid Market

17%

Breakout

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

10.0

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

#10

Chatling

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.2

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

95%

Mid Market

Enterprise

#11

SOCi

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

53%

Mid Market

30%

Enterprise

16%

#12

DoubleTick.io

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.7

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

72%

Mid Market

28%

#13

Tidio

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#14

Fin by Intercom

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.8

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

#15

Kore.AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.9

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

31%

Mid Market

26%

Enterprise

42%

#16

Kapture CX

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.4

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

29%

Mid Market

56%

Enterprise

15%

#17

Smartsupp

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.8

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

#18

AtomChat.io

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

35%

Mid Market

57%

Enterprise

#19

Humanly

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

25%

Mid Market

48%

Enterprise

27%

#20

Slang AI

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

48%

Mid Market

38%

Enterprise

15%