Check out our list of free Chatbots Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.
If you'd like to see more products and to evaluate additional feature options, compare all Chatbots Software to ensure you get the right product.
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.
Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. With its quickly evolving set of tools and playbooks, Drift is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. After just two years i
An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements. Landbot is a user-friendly no-code solution for creation of conversational apps which are a natural evolution of chatbots. Conversational apps combine benefits of an interactive conversational interface with rich UI elements while automating advanced data workflows like business applications. Hence, they address business needs on both the communication and process autom
Tars is a chatbot platform that allows you to build conversational workflow to talk to users clicking on your PPC/Paid campaigns. Tars web-based chatbots replace your static landing pages (forms) to give your users a conversational post-click experience and help you get 2x-3x higher conversion rates.
It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately. The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like F
Freshchat is a customer messaging software built for businesses of all sizes. With Freshchat, delight your customers wherever they are — web, mobile, social, messengers. Freshchat encompasses both modern and mature capabilities to completely transform your customer experience and help you scale your business. Freshchat is a product from Freshworks — used by more than 150,000 businesses worldwide. Why Freshchat? Freshchat is a messaging-first product that focuses on engagement and support. F
Birdeye is an all-in-one customer experience platform that provides businesses with the tools to deliver great experiences at every step of the customer journey. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings and reviews, be connected with existing customers using text messaging, and deliver the best end-to-end customer experience with survey, ticketing and insights tools. Founded in 2012, Birdeye is headquartered in Palo Alto, and
Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -
Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, recommendations, polls & chatbots. No developers or designers required! Outgrow has a host of design templates which are fully optimized for mobile, desktop, and tablet, and are easily embeddable into your advertising, websites, mobile apps, social media, SMS and email communication. In addition, there are over 300 pre-made content pieces and funnels tha
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS. Over 10,000 SMEs and leading businesses around the world such as Lufthansa, Porsche and more are creating long-term customer relationships with Userlike. Benefits: - Generate leads like never before. Your most valuable leads are the people who already reach out to you. Userlike is a
Qlik Sense is a platform for modern, self-service analytics, driving discovery and data literacy for all types of users across an organization. It supports the full range of analytics use cases - from self-service visualization and exploration to guided analytics apps and dashboards, custom and embedded analytics, mobile analytics, and reporting. And, it does this within a governed, multi-cloud architecture that delivers maximum trust, scale, and flexibility for the organization. Qlik Sense pro
The first Answer Engine Optimization platform. Frase improves SEO and drives conversion by using your website content to answer your visitors' questions. Frase's quickly evolving set of AI-powered tools help you easily identify the questions your target audience is asking online, quickly create and optimize content capable of answering those questions, and instantly provide answers to curious or confused site visitors. Marketing agencies and in-house marketers all over the world use Frase's p
Helpshift is a mobile-first customer service platform. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Whenever users need help they can get it right in the app with immediate, automated solutions to many issues. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. Helpshift’s customers are leading brands such as Microsoft, Supercell, Square, Tencent, Brex, Niantic, TBS/TNT,
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. Create chatbots in minutes with diverse templates and automate key tasks right away. Easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help you improve responses over time. Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and
ShopPop makes Messenger a powerful marketing channel for your business by starting and automating conversations at scale. When you connect ShopPop to your business, you will grow your audience, handle all conversations in one inbox and re-engage them to get more sales and generate better leads.
Cliengo is a chatbot platform that helps you convert website visitors into customers. Named as the 6th Most Innovative Companies for 2019.
Activechat (Delaware, U.S.) is a natural language training tool for chatbots and virtual assistants. Our mission is to put the power of conversational AI into the hands of customer service leaders all over the world. We do this so that customer service teams could harness the power of machine learning to solve their day-to-day tasks and improve their routines. Activechat is a combination of a live chat platform with smart AI-powered chatbot engine and a set of conversational AI tools to help c
Solvvy is an effortless next-gen chatbot and automation platform that powers brilliant customer support and experiences. With advanced Artificial Intelligence and Natural Language Processing (NLP) at its core, Solvvy delivers intelligent self-service to resolve customer issues quickly, accurately, and at scale. Unlike traditional chatbots, Solvvy delivers personalized, on-brand experiences for your customers across multiple channels. Solvvy also provides great ROI with low maintenance costs, no
Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them and support your customers in real time. Here's how SalesIQ facilitates better customer engagement. Segment your website visitors SalesIQ gives you a real-time ordered visitor list, based on the criteria you select, with data such as their location, behaviour and time spent on site, etc, and also assigns them a lead score as per yo
Alfred AI aims to transform humans into super-humans by strengthening their abilities. It's able to process text and audio specialized in CX in three languages. Spanish, Portuguese and English in which slang and other natural ways of language can be used. By implementing an innovative Machine Learning it understands and answers in a very friendly manner. Alfred AI is not just a bot is also a virtual agent able to respond chats, mails, tweets. FB, Instagram, WhatsApp and a phone call. It inte
Evie is the world's best AI Recruitment Coordinator helping recruiters take over the time-consuming work of interview scheduling while keeping the human touch. Marta Brockwell, Talent Acquisition Consultant of Siemens has this to say about Evie: “I schedule close to a hundred interviews a month and with Evie, I save 30% of my time! This has allowed me to focus on the really important tasks like candidate sourcing, and invest more time screening for the best talent to join our company. I also
IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you don't have to do that anymore. Lydia will act as a new super employee for you! Lydia helps your customers by speaking to them as a normal human being, analyzing their questions and giving them answers based on what she has learned by earlier support tickets. Connect with your customers the way you wan
NitroBots transforms lead generation solutions using the power of AI and machine learning. Our AI agents seek to help clients improve sales efficiency and engagement growth through multiple channels in Email, SMS, and Live Chat. If you are looking to discover new leads, re-engaging with existing customers, automating customer service, or simply personifying your brand - Nitrobots will be the solution for you. Let us know how we can help @ http://bit.ly/3bwRum4
Watermelon is the most user-friendly conversational platform for the ultimate customer experience. Centralize all your online customer contact in one clear overview and work in the most efficient way. Automate your customer service, marketing and sales with a code-free conversational assistant. Strenghten your team with the right tools and collaborate to be a winning team. Be there for your customers 24/7, during every step of their journey. Tell the tale supported by consise data and optimize y
WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Join 3000+ businesses across the world trusting WotNot with their customer interactions.
x.ai is a tool that helps you and your team share ideal availability so meetings get scheduled. When you connect all of your calendars with x.ai, the tool can instantly review your availability and preferences to find ideal meeting times. You can share a link to these time options or tell x.ai to send them directly to your guests. With x.ai, you can automate the most tedious parts of scheduling — things like finding compatible times to meet with large groups, sending follow-ups and reminders,
Zowie is the powerful automation-first support system that emphasizes the need for synergy between the customer service team and AI. It automates up to 92% customer service inquires and lets you build automated, personalized customer experiences on channels like website chat, Messenger, WhatsApp, and more within minutes. Book a demo and look at increasing happiness of the agents, customers, and analytic data you need.
Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days in many ways, we have seen them grow and develop in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and natural language processing (NLP) software, as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging in general has arisen as a prominent, prolific, and preeminent form of communication, and as such, it should come as no surprise that people desire to chat with chatbots and that companies are fulfilling this desire.
With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities.
Key Benefits of Chatbots
Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots.
More people are ready to use chatbots — At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips.
Chatbots never take a day off — Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes.
Chatbots are great at acquiring information — Chatbots can be used to sign visitors up for marketing newsletters, webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions.
Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots.
Hospitality — The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalised service.
Other uses of chatbots in the hospitality sector include taking reservations, enabling personalised services—preferred room features or local restaurant recommendations—supporting customer engagement and retention.
Retail — Retail and e-commerce stands to benefit greatly from the deployment of chabots to enhance customer engagement and drive sales. Chatbots can also deliver a personalised e-commerce experience for customers.
Travel — The travel sector is adopting chatbots to assist customer bookings, provider customer support and complaints resolution and act as a personal assistant to customise a traveller’s itinerary and experiences.
The manner in which a user might interact with chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner.
Button-based bots — Users interact with these chatbots through menus and buttons.
Keyword recognition-based chatbots — Users interact with these chatbots through text or speech and the bot responds based on certain preprogrammed keywords.
Contextual chatbots — Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques.
To fully evaluate a chatbot, it’s key that it can fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which this can be evaluated.
Emotional intelligence — In any conversational context, it is critical that each interlocutor responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot: The best chatbots on the market respond to the user in a way which is commensurate with their emotional state.
Conversational ability — As the name implies, chatbots should be able to chat, or speak in a way which is natural and fluent, understanding the intent of what was said and responding appropriately.
Broad knowledge base — Good chatbots are well-integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually.
Personal — Stellar chatbots connect to the user in a way which is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner.
Personality — Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a bit of flare or a touch of sass, the conversational is enriched and enlightened, thus raising the level and the sophistication of the conversation.
Preference for human agents — Although, chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent.
Transparency — Despite the fact that chatbots might be better suited for repetitive tasks, users still deserve to know that they are speaking to a chatbot, not a human. Legislation is catching up to this human desire and is requiring bots to state that they are not human in certain states like California.
Effective hand off to humans — There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent.