Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.
Chatbots utilize natural language processing (NLP) and speech recognition to understand written and spoken requests; businesses can leverage this technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests.
Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence tools; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
To qualify for inclusion in the Chatbot category, a product must:
Chatbots reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
NLPBOTS help employees with their queries on HR Policies and benefits, manages the transactions such as payroll, leave applications, reimbursements, claims, Learning and Developments etc. It helps the enterprise to get feedback and measure employee happiness through surveys and notifications. Employees can also transact with department/role specific data.
The Personetics Anywhere chatbot provides financial institutions a quick way to deliver a rich personalized digital experience to millions of users that don't necessarily use the bank's web or mobile apps. It allows banks to deploy a chatbot solution that can quickly respond to customer requests and deliver timely insights and advice in a conversational medium that customers are familiar and comfortable with.
Learning with each new interaction with dialogues that maintain the naturalness of human conversations. Content is constantly created and improved by a virtual brain in conjunction with the most experienced team of knowledge engineers in Portuguese. The virtual brain is always evolving. If it still can not resolve, you can direct the entire conversation history for a human operator to continue the service.
Pypestream is conversational AI built for scale. Built to usher the customer-centric enterprise into the digital age with “always-on” automation. No more inefficient chatbots, no more embarrassing NPS scores and no more cobbling together technologies from multiple vendors. Elevate your customer experience with a full-stack platform, military-grade security, and the only patented B2C messaging carrier purpose-built to handle any volume. This is what the digital age demands. That’s why powerhouses like SlingTV and Shell trust Pypestream. Made with ❤️ in NYC.
Qualified is a live chat and conversational marketing platform that will alert your sales reps when qualified leads are on your website, and give them the tools to meet with them in real-time, including live chat, voice calls, and screen sharing. Qualified was created to help companies reduce the amount of time it takes for sales reps to engage with qualified leads. By providing real-time qualification and instant meetings, sales teams are able to generate more leads and more pipeline.
SmatBot is a ChatBot that can be installed on your website to chat with visitors, get lead information and share it with your team in real time. Many companies using SmatBot generated 100+ leads every week. It can also be used as automated chat support to answer FAQs, interactive landing pages, conducting surveys, collecting feedback and many more.
Get your FREE TruChat PRO trial Account today. Build Natural Language Processing (NLP / AI) Chatbots with Live Chat Takeover. One chatbot can be deployed on all your marketing channels: Facebook Messenger, Twitter, Slack, Viber, Telegram and your Website. No-Code Visual Chatbot Builder is easy to learn and simple to master. Grow your Agency by joining the TruChat Partner Program and earn a revenue share and get a free TruChat Pro Account. Cash in by Delivering Engaging Customer Conversations. Learn more about TruChat
AI powers for customer service agents to provide faster, smarter responses. ultimate.ai's deep learning artificial intelligence technology works in partnership with agents, learning from historical chat data to provide reply suggestions in real time. ultimate.ai learns from agent behaviours and grows in accuracy. Ultimately, the most common questions in customer service are fully automated, freeing agents to focus on what really matters: the customer.
The Unymira Knowledge Bot, named Botty, offers the ideal chatbot experience for customers. Botty is easy to set up and can integrate directly into Knowledge Center or into your existing knowledge base ensuring that anyone who interacts with him will have the access to the latest knowledge articles.
Virtual Agent is a conversational, digital self-assistant for your customers. Consumers connect with you through their preferred channel 24x7x365 to resolve common inquiries and transactions. You gain an efficient way to manage repetitive tasks, control costs and maintain conversation context throughout the customer experience.
zoovu empowers brands and retailers to truly understand their customers and deliver incredible digital engagement experiences. zoovu digital assistants ask questions to understand what your customers want, observe their behavior, learn what they like, and leverage artificial intelligence and machine learning to show them what they need. zoovu has trained digital assistants across 300+ categories, including consumer electronics, healthcare, banking and telecommunications, and is used by over 150 premium brands and retailers in over 80 countries and across more than 40 different languages. To find out more, visit www.zoovu.com.