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SmartAction

SmartAction Alternatives & Competitors

(2)5.0 out of 5

Looking for alternatives to SmartAction? Tons of people want Chatbots Software to help with analytics, branding, and integrations. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Chatbots Software that reviewers voted best overall compared to SmartAction. Based on reviewer data you can see how SmartAction stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, Zendesk Support Suite, Intercom, and Zoho Desk are the most popular alternatives and competitors to SmartAction.

Top Alternatives to SmartAction

  • Freshdesk
  • Zendesk Support Suite
  • Intercom
  • Zoho Desk
  • Salesforce Service Cloud

Top 20 Alternatives & Competitors to SmartAction

    #1
    #1
  1. Freshdesk

    (2,342)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with SmartAction:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with SmartAction:

    DK
    Freshdesk unifies all customer messages that are distributed through various channels, and organizes them into a single source that can be accessed. Freshdesk makes it possible to answer customers...Read more
    #2
    #2
  3. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with SmartAction:
  4. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with SmartAction:

    Víctor F.
    VF
    Zendesk is a very easy going tool. You can set it up very fast and this could be really critical for a fast-growing company. Also, there are a lot of resources where you can read tips and tricks....Read more
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Intercom

    (1,254)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with SmartAction:
  6. Intercom allows you to communicate personally with every single customer.

    Categories in common with SmartAction:

    SR
    I love the reports, the inbox where conversations take place, the possibility to add new apps and features. I also like the messenger and the help center. It helped structure our content and...Read more
    #4
    #4
  7. Zoho Desk

    (2,675)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with SmartAction:
  8. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with SmartAction:

    AA
    i had had greate experience to crm desk and analytics it easy to setup and advanced tool and u can bring data from any source and implement different operations
    #5
    #5
  9. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with SmartAction:
  10. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with SmartAction:

    Kimberly B.
    KB
    It is very user-friendly and has the capabilities needed for my job.
    #6
    #6
  11. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with SmartAction:
  12. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with SmartAction:

    CB
    I like how easy it is to use LiveAgent, It is intuitive and the most common tasks are easily accessible.
    #7
    #7
  13. Birdeye

    (975)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with SmartAction:
  14. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with SmartAction:

    AH
    System to capture reviews. Easily shares the reviews across digital media platforms.
    #8
    #8
  15. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with SmartAction:
  16. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with SmartAction:

    UF
    The workflow and ability to collaborate with other users is very helpful
    #9
    #9
  17. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with SmartAction:
  18. A powerful customer support suite with a focus on collaboration.

    Categories in common with SmartAction:

    UC
    TeamSupport has helped our company to manage incoming requests and divert them to the proper teams within the organization. Being able to write custom reports really helps for weekly meetings as...Read more
    #10
    #10
  19. HubSpot Service Hub

    (520)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with SmartAction:
  20. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with SmartAction:

    UC
    It offers a great way to stay organized and track for analytics. It has gave us great insight on what is taking most of our time and helps us speed up task completions.
    #11
    #11
  21. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with SmartAction:
  22. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with SmartAction:

    Jose R.
    JR
    Drift was extremely customizable, and even allowed for us to create a human-like not using conversational marketing in response to a lead's questions.
    #12
    #12
  23. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with SmartAction:
  24. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with SmartAction:

    AR
    Detailed, complex and very customizable depending on your organization needs and requirements.
    #13
    #13
  25. Qlik Sense

    (410)4.4 out of 5

    Qlik Sense is a revolutionary self-service data visualization and discovery application designed for individuals, groups and organizations.

    Categories in common with SmartAction:
  26. Qlik Sense is a revolutionary self-service data visualization and discovery application designed for individuals, groups and organizations.

    Categories in common with SmartAction:

    Aaron B.
    AB
    Qlik gives me the ability to manipulate my data fairly easily. Once you learn the ins and outs of the load script, scripting is very powerful. Qlik also has a really helpful and responsive support...Read more
    #14
    #14
  27. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with SmartAction:
  28. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with SmartAction:

    MW
    the multi functionality of it and it's customizability
    #15
    #15
  29. Userlike

    (308)4.4 out of 5

    Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Categories in common with SmartAction:
  30. Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Categories in common with SmartAction:

    BS
    How easy it was to use and also integrate on the website
    #16
    #16
  31. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with SmartAction:
  32. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with SmartAction:

    CH
    The notes. and tagging colleagues in them. And I like the night mode.
    #17
    #17
  33. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with SmartAction:
  34. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with SmartAction:

    Rita T.
    RT
    The all-in-one platform PureConnect offers best-in-class functionality in an easy to use environment. It does not require costly integration, high memory or complex systems. It is ideal for contact...Read more
    #18
    #18
  35. ServiceNow Now Platform

    (248)4.0 out of 5

    The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with SmartAction:
  36. The Now Platform delivers a System of Action for the enterprise. Using a single data model, it makes it easy to create contextual workflows and automate business processes. The platform's Intelligent Automation Engine combines machine learning with automated actions to dramatically reduce costs and speed time‑to‑resolution.

    Categories in common with SmartAction:

    UI
    Request management and seeing knowledge articles.
    #19
    #19
  37. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with SmartAction:
  38. A help desk for teams that insist on a delightful customer experience

    Categories in common with SmartAction:

    Dennis D.
    DD
    Multi-functional tool that has all the features needed to build an Operations team. Simple to use and user-friendly enough that our off shore Ops team in India can use it daily to complete tasks &...Read more
    #20
    #20
  39. Outgrow

    (222)4.8 out of 5
    Optimized for quick response

    Outgrow is an interactive content marketing platform that allows you to better acquire, qualify and activate leads by making it easy to build personalized quizzes, calculators, assessments, recommendations, polls & chatbots. No developers or designers required!

    Categories in common with SmartAction:
  40. Outgrow is an interactive content marketing platform that allows you to better acquire, qualify and activate leads by making it easy to build personalized quizzes, calculators, assessments, recommendations, polls & chatbots. No developers or designers required!

    Categories in common with SmartAction:

    DB
    Allows us to quickly create engaging quizzes and calculators for our customers.