Twixor Reviews & Product Details

What we like most about Twixor is how much we can manage from one place. We use it for customer journeys, campaign automation, WhatsApp messaging, and other digital channels.

The journey builder is flexible enough for us to create different flows based on customer actions, and we can connect those flows with our existing systems through APIs. The platform has also been stable even when campaign volumes increase, which is important for us.

The reporting is useful too. We can see delivery, engagement, and how customers are progressing through a journey without having to pull data from multiple tools. Review collected by and hosted on G2.com.

There are a lot of features, so the platform can feel a little overwhelming when you first start using it. Some of the more advanced journeys and integrations do take time to understand.

That said, the support team has been responsive whenever we needed help, and once the initial setup is done, day-to-day usage is fairly straightforward. Review collected by and hosted on G2.com.

One of the things I appreciate about Twixor is that you don't need to be technically skilled to get a lot out of it. We were able to build and manage fairly advanced conversational bots using the visual flow builder, without having to involve our development team every time something needed updating. That alone has saved us quite a few hours.

The AI capabilities are also worth mentioning. It understands customer questions pretty well, remembers the context of conversations, and doesn't just respond with generic answers. We've been able to automate everything from basic product-related questions to more involved interactions like scheduling bookings and processing payments. Having WhatsApp, SMS, and website conversations available through a single platform also makes managing customer communication much simpler.

What impressed me further was how smoothly conversations move between the bot and a human agent when necessary. Responses are generally quick, and the automation takes care of a good portion of our everyday support requests. The onboarding team has also been great whenever we've needed help. Overall, we've been able to offer round-the-clock assistance without significantly increasing our support resources. Review collected by and hosted on G2.com.

There are a few areas where the experience could be better. The interface occasionally feels sluggish, especially when we're configuring more detailed workflows or making changes across multiple steps. Some settings aren't immediately obvious either, so you sometimes spend more time navigating than actually making the changes. I'd also like to see greater flexibility in customizing certain features. None of these have been dealbreakers for us, but there's definitely room to make the platform more intuitive. Review collected by and hosted on G2.com.

For me, it's the flexibility. We aren't limited to creating simple chatbots that just respond with predefined answers. Twixor lets us build AI-driven conversations that can understand customer requests and trigger actions through APIs. We've connected it with our backend systems, which means customers can check information, raise requests, and complete transactions without leaving the chat. The no-code builder is also quite useful because we can experiment with different conversation flows and make changes ourselves. Another thing worth mentioning is how well the platform handles conversations across WhatsApp, SMS, and web chat. We don't have to manage separate solutions for every channel, which makes things much simpler. Review collected by and hosted on G2.com.

I wouldn't say there's anything major, but the initial setup can take some effort when you're dealing with multiple integrations. Some API configurations aren't as straightforward as the rest of the platform, especially if your backend has specific requirements. Having more detailed documentation with real-world integration examples would definitely help. The support team has been responsive whenever we've needed assistance, though. Review collected by and hosted on G2.com.

I like how Twixor makes it easier to build and manage AI chatbots without having to code everything from scratch. The visual flow builder is pretty simple to work with, and the AI does a good job of understanding what customers are asking, even when they don't use exact keywords. We also use its APIs to connect with our existing systems, so customers can do things like make payments or book appointments directly within a conversation. Having WhatsApp, SMS, and web chat connected to the same platform is another big advantage. The live agent handover works well too, especially for queries that need someone from our team to step in. Review collected by and hosted on G2.com.

While creating basic workflows is easy, some of the more complex API integrations require technical knowledge. We occasionally spend extra time figuring out how to configure certain things, particularly when working with our backend applications. I also think the technical documentation could cover a few more practical examples. That would make things easier when someone new joins the team. Review collected by and hosted on G2.com.

What worked well for us is that customers no longer need to wait for an agent for every small request.

Twixor handles a lot of the first-level conversations on WhatsApp, including questions around payments, cards, corporate services and other common service requests. If the customer needs more help, the conversation is escalated to the right agent instead of getting stuck with the bot.

This has made WhatsApp much more useful as an actual support channel, not just a place for sending updates. Review collected by and hosted on G2.com.

The setup needs some planning in the beginning.

You have to think through intents, escalation points and how different queries should be routed. It took us a little time to get that right, although the Twixor team helped quite a bit during deployment.

After that, there hasn’t been much friction. Review collected by and hosted on G2.com.

What works well for us is the combination of automation and agent handover.

The bot can answer regular customer queries on WhatsApp, but when something needs a person, Twixor can assign the conversation to the right agent instead of sending everything into the same queue.

That is especially useful for different service areas like cards, digital payments and corporate banking. Review collected by and hosted on G2.com.

There is definitely some learning during deployment because the bot logic and assignment rules need to be planned properly.

After the initial setup, we have not had many issues. Their team was also involved in building the bot journeys with us, so we were not left to figure everything out alone. Review collected by and hosted on G2.com.

Twixor helps us automate repetitive customer queries on WhatsApp and reduce pressure on our call center. The bot handles common queries around corporate services, digital payments, card services and more. We also use live-agent handover and intelligent agent assignment, so more complex queries can be routed to the right person without making the customer start over. Review collected by and hosted on G2.com.

There is some learning involved during the initial deployment, especially when setting up bot flows and routing. Once configured, though, it is quite easy to use. The Twixor team also helped us build the bot journeys, so implementation was smooth. Review collected by and hosted on G2.com.

Twixor gives us one place to manage our WhatsApp marketing and customer journeys.

We can run a campaign, see how customers respond, and automatically take them through the next steps instead of manually following up with everyone. It saves our team time and helps us get much more out of WhatsApp than just using it as another notification channel. Review collected by and hosted on G2.com.

There is a bit of a learning curve when you start building more complicated journeys.

Once you understand how the flows work, it gets much easier. Their onboarding team was also helpful whenever we needed support with the more complex setups. Review collected by and hosted on G2.com.

We use Twixor for multichannel marketing across different customer touchpoints, which helps us stay visible without relying on just one channel.

The biggest advantage is having everything in one platform. We can run campaigns across channels, build follow-up journeys, and keep the messaging connected instead of managing each channel separately.

One feature we really liked is the rich cards. They help make the messages more visual and interactive, which is useful when you are trying to catch attention. Rich cards were also something we did not find in many of the other platforms we evaluated. Review collected by and hosted on G2.com.

There is a learning curve in the beginning because the platform has a lot of capabilities.

That has been improving with the newer agentic AI interface, which makes some of the setup easier using natural language. Their onboarding team has also been very hands-on, so getting through the initial setup was not too difficult. Review collected by and hosted on G2.com.

We use Twixor mainly for WhatsApp and RCS, and what works well for us is how everything connects.

We can launch a campaign, see how customers respond, and then move them into different journeys based on that response. We use it for marketing messages, invoices, interactive messaging and automated follow-ups.

WhatsApp has consistently given us better engagement than email, so it has become an important channel for us. We also use RCS as a fallback when needed.

For more complex bot journeys, the Twixor team has been very hands-on. They have actually helped us design and build the full flow instead of just pointing us to documentation. Review collected by and hosted on G2.com.

Nothing major to call out so far.

Whenever we have had a more complicated requirement, their team has been available to help us get it working. Review collected by and hosted on G2.com.