--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews & Product Details Visit Website Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. * * * Product Website Front Seller [Front App](https://www.g2.com/sellers/front-app) Discussions [Front Community](https://www.g2.com/products/front/discuss) Languages Supported English Solution Type All-in-One Overview by Anna Sims Show More ## Pricing Pricing provided by Front. ### Starter $25.00 1 user/month [ View More Pricing Information ](https://www.g2.com/products/front/pricing) ## Front Integrations (38) What do users say about integrations? Verified by Front [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TAI Supporting Services ](https://www.g2.com/products/tai-supporting-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Unwrap.ai ](https://www.g2.com/products/unwrap-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserVoice ](https://www.g2.com/products/uservoice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ## Front AI Agent Performance Explore real-world performance insights that show how Front's agentic features compare to AI agents with similar capabilities. 49 Overall -17 below category avg Pros Cons 59%Response Accuracy 70Safety Score [ View AI Agent Performance Report ](/products/front/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Mwile Isaac M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mwile Isaac M.") MM Mwile Isaac M. Support Team Lead Information Technology and Services Mid-Market (51-1000 emp.) 5/14/2025 "Front Experience" 2.5/5 What do you like best about Front? What I like best about Front is how it brings email and team collaboration together in one place. The shared inboxes, internal comments, and clear assignment of messages help our team stay organized and aligned without needing to forward emails or rely on external chat tools. It makes communication faster, more transparent, and much easier to manage at scale. Review collected by and hosted on G2.com. What do you dislike about Front? One thing I dislike about Front is that some advanced features—like certain integrations or automation capabilities—can be a bit restrictive or require higher-tier plans. Additionally, while the platform is generally intuitive, there can be a learning curve for new users unfamiliar with the shared inbox concept. More in-app guidance or clearer error messages would help improve the onboarding experience and avoid missteps, especially around automation rules. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front helps us streamline communication by consolidating emails, messages, and team collaboration into one platform. This reduces response times, improves transparency across teams, and ensures that nothing falls through the cracks. Overall, it enhances productivity and helps us deliver better service to our clients. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-11166160/official_response/edit) Thank you for your thoughtful review highlighting how Front brings together email and team collaboration to improve your communication workflow! We appreciate your feedback about our pricing tiers and onboarding experience - we're always figuring out how to improve accessibility and guidance for new users and this is helpful for us to know! 5/15/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Qui'Arah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qui'Arah S.") QS Qui'Arah S. customer experience advocate Small-Business (50 or fewer emp.) 12/19/2025 "Convenient but Error-Prone, Needs Reliability Improvements" 2.5/5 What do you like best about Front? Front is very convenient for my company. Review collected by and hosted on G2.com. What do you dislike about Front? It has errors that delays our ability to assist our customers. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? They are incorporating ai more and it is helping our messages look better before we send them. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12121060/official_response/edit) Thanks for sharing your thoughts, we really appreciate you taking the time to let us know. If you are affected by errors, please feel free to reach out to our support team through https://help.front.com/en/customer-portal/ and we'll be happy to investigate and help your team with these! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KA Kevin A. Charter Operations Representative Enterprise (\> 1000 emp.) 8/14/2025 "Could be better" 2.5/5 What do you like best about Front? You can attached multiple conversation threads to emails. Making it easy to find several communications threads. Review collected by and hosted on G2.com. What do you dislike about Front? Assignment algorithm isn't the best. At times it auto-assigns at random. Also, wish we were able to make folders to better organize emails rather than "archive" them. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Better email management. Lower the average time it takes to answer clients. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-11543812/official_response/edit) Thank you for sharing your feedback! We’re glad to hear that being able to attach multiple conversation threads is helping you and your team keep communications organized and easy to follow. We also really appreciate your notes on the assignment algorithm and folder organization. We understand how important it is to have assignments feel accurate and inboxes structured in a way that works best for you, and feedback like this helps us as we continue improving. It’s great to hear that Front is already helping reduce response times and improve email management for your team. Thanks again for taking the time to share your experience! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gaij R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaij R.") GR Gaij R. Field tech Enterprise (\> 1000 emp.) 6/3/2025 "Short and sweet" 3/5 What do you like best about Front? Able to answer customers effectively and efficiently Review collected by and hosted on G2.com. What do you dislike about Front? Not being able to hear all emails unless I’m tagged Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Able to see what customers need Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-10925970/official_response/edit) Thanks so much for taking the time to leave a review, we love hearing that Front is helping you respond to customers effectively and efficiently! We also hear your feedback on email visibility. We'd love to explore ways to help you feel more in the loop. Feel free to reach out to our Support team, on our Community or check out our Help Center for visibility and notification tips! Current UserValidated ReviewerIncentivizedSource: G2 invite PS philipp s. Managing Director Mid-Market (51-1000 emp.) 6/26/2024 "Has Potential but needs Upgrades which Customer support always delays" 3/5 What do you like best about Front? Its, easy to communicate with your Team with the Communication link- the Tag system is helpful . Very good mobile function (provided you have wifi) Review collected by and hosted on G2.com. What do you dislike about Front? Well - : 1. If you ie in a plane and have no wifi you can clean up or work on your emails thats a big negative. 2. We mentioned many times to customer support it would be helpful that you were able like in outlook to do more functions with the mouse - like ie. right click and be able to fwd/reply to emails..- in Front is too much scrolling, clicking around - if the mouse will get integrated more huge potential. 3. that you can't customise the way it looks or you have to read , i prefer ie. have emails to read at the bottom. 4.When you create emails again, it would be helpful if you could change the size/boldness with the mouse. I miss the All Upper Case function very much. 5. Emails need to be written bigger than Outlook otherwise your customer need a magnifying glass to read them Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? It helps to faster replys internally Review collected by and hosted on G2.com. Show More Response from Patrick V of Front [Editedit](https://www.g2.com/survey_responses/front-review-9837918/official_response/edit) Hi Philipp, thanks for taking time to leave your review here for us! It's great to hear the things that have been working well for your team! However, please feel free submit any feature requests that your team may have for us here in our Product Ideas Portal: https://front.ideas.aha.io/ideas Current UserValidated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Mid-Market (51-1000 emp.) 12/20/2024 "Good but not enough functionality" 2.5/5 What do you like best about Front? The ability to tag people in emails Review collected by and hosted on G2.com. What do you dislike about Front? email search is very complex, you can't find the email directly and it's even more difficult in a shared mailbox Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? the use of tags and assignments the response via AI but it must always be corrected Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-10673671/official_response/edit) Thank you for your feedback on your experience with Front! We greatly appreciate that you took the time to share your thoughts. Regarding email search, you can contact our Support team at support@frontapp.com if needed. We could potentially help you refine your search criteria for better results 😊 Thank you again! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Enterprise (\> 1000 emp.) 9/30/2024 "Rental Coordinator" 3/5 What do you like best about Front? I like the seen feature with it being time stamped as well as how many times a person has seen it Review collected by and hosted on G2.com. What do you dislike about Front? i dont like it when someone else can archive a conversation Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? no real issues and the ease of customer service is good Review collected by and hosted on G2.com. Show More Response from Patrick V of Front [Editedit](https://www.g2.com/survey_responses/front-review-10320708/official_response/edit) Thanks for leaving your review! We're always glad to hear what features are most useful for Front users. Additionally, feel free to let our Product team know what types of feature requests would be helpful for your team here: https://front.ideas.aha.io/ideas 10/7/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nick G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick G.") NG Nick G. Founder Small-Business (50 or fewer emp.) 3/18/2024 "Best of the available tools but could use some improvement" 3/5 What do you like best about Front? Really helps me to manage multiple inboxes for various clients that I have Review collected by and hosted on G2.com. What do you dislike about Front? The rules don't work as easily as I would expect them to work - I set them up properly but they don't filter well Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I have 10 different email inboxes I need to manage - Front brings everything into a single view and makes it really easy for me to manage everything in a central location. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-9442832/official_response/edit) Hi Nick! We appreciate the feedback! It's great to know you're able to easily manage your conversations all in a single inbox! If you need assistance with any of your rules, feel free to contact us at support@frontapp.com so we can assist! Thanks again, Nick! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/22/2024 "Front accelerates collaboration in email." 3/5 What do you like best about Front? The possibility to leave comments for specific emails and to collaborate on drafts. Review collected by and hosted on G2.com. What do you dislike about Front? The search function is unclear which makes it difficult to find the right answers. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Collaboration tool Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-9462525/official_response/edit) Hello! Thank you for your review! We are glad that Front has enchanced your collaboration :) Sorry to hear that the search function is proving tricky! I would like to help you with this by providing our Help Center Article to assist in your search. There are many ways to search in Front for the information you need. If you have any specific questions, please reach out to our support team who would be delighted to help! [See how Front improved](https://help.front.com/en/articles/2131) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller FP Fernanda P. Mid-Market (51-1000 emp.) 12/21/2023 "It helps ensure that everyone is aware of email communications and can respond promptly" 2.5/5 What do you like best about Front? To include someone in the email's cc, only tagging and possibility of adding draft templates. Review collected by and hosted on G2.com. What do you dislike about Front? Sometimes is difficult to find an email. AI doesn´t work . Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? It has tools that makes the day easier (draft,insert link) Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-9048321/official_response/edit) Hi Fernanda, Thank you so much for taking the time to write this review. We're so glad you're finding us helpful to make your work day easier. We'd love to help you troubleshoot the finding an email and AI issues. Please feel free to contact us anytime at support@front.com with more details and we'll be happy to assist. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Front? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Front ](https://www.g2.com/products/front/discussions/new) GU Guest User What are some advanced integrations and use cases of Front in managing customer communications in e-commerce? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) ![Leonard G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonard G.") LG Leonard Garron • Last activity about 3 years ago For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations? 4 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) [ View all Discussions ](https://www.g2.com/products/front/discuss) ## Pricing Options Pricing provided by Front. ### Starter $25.00 1 user/month ### Professional $65.00 1 user/month ### Enterprise $105.00 1 user/month [ View More Pricing Information ](https://www.g2.com/products/front/pricing) Front Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5(1,283) [ Compare Now ](https://www.g2.com/compare/front-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-front) ##### ##### Front Features Design Personalization Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Email Tracking Inbox Tools Unified Inbox Filters Reminders [ View More Features ](https://www.g2.com/products/front/features) ## Top-Rated Alternatives [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/front/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Email Management](https://www.g2.com/categories/email-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best software for compliance-friendly absence reporting](https://www.g2.com/discussions/best-software-for-compliance-friendly-absence-reporting)[Most reliable revenue intelligence platform for services industry](https://www.g2.com/discussions/most-reliable-revenue-intelligence-platform-for-the-services-industry)[What are the most trusted C/C++ integrated development environments (IDEs) by software engineering teams at Fortune 500 companies?](https://www.g2.com/discussions/what-are-the-most-trusted-c-c-integrated-development-environments-ides-by-software-engineering-teams-at-fortune-500-companies) [What visitor analytics software has the best multi-venue reporting and customer support?](https://www.g2.com/discussions/what-visitor-analytics-software-has-the-best-multi-venue-reporting-and-customer-support%20)[Best virtual data room app for financial services](https://www.g2.com/discussions/best-virtual-data-room-app-for-financial-services)[Pros and Cons Details](https://www.g2.com/products/front/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)