Compare Front and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$19.00 1 user per month billed annually
Front
Star Rating
(2,429)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,751)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Front. Users appreciate its intuitive interface, stating it is "easy to use, not confusing, very clear; good guidelines," which contributes to a smoother customer support experience.
- Users say that Front shines in its AI capabilities, with features like AI tools and summary options being highlighted as strong additions. Reviewers find that these tools help them work "faster and more efficiently," making it a valuable asset for teams that rely heavily on email communication.
- According to verified reviews, Zendesk for Customer Service is praised for its centralized approach to managing customer interactions across various channels. Users mention that it has "completely transformed how I handle customer support," making daily tasks much easier by consolidating emails, chats, and social media into one platform.
- Reviewers mention that while Front has a strong focus on email organization, it may not be as robust in handling multi-channel support as Zendesk. Users in sales appreciate Front for its internal communication capabilities, but some feel it lacks the comprehensive support features that Zendesk offers.
- Users highlight that Zendesk's integration with other tools, such as Chargebee, enhances its functionality, allowing for seamless access to customer information. This integration is noted as a significant advantage for users who need to manage subscriptions and payments alongside support tickets.
- G2 reviewers indicate that while Front has a higher star rating, its overall market presence and user satisfaction metrics suggest that Zendesk for Customer Service is a more established choice for mid-market companies, whereas Front is more tailored for small businesses looking for a streamlined email solution.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Front
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.1
1,910
8.6
5,165
Ease of Use
9.1
1,926
8.6
5,230
Ease of Setup
8.8
710
8.0
3,234
Ease of Admin
8.9
476
8.2
3,102
Quality of Support
9.1
1,643
8.4
4,861
Has the product been a good partner in doing business?
9.2
462
8.4
3,026
Product Direction (% positive)
9.3
1,797
8.0
4,821
Features by Category
Ticket and Case Management
8.8
266
|
Verified
8.8
2568
|
Verified
8.9
264
|
Verified
8.7
2593
|
Verified
8.9
288
|
Verified
8.5
2516
|
Verified
8.8
283
|
Verified
8.4
2354
|
Verified
8.8
242
|
Verified
8.2
1927
|
Verified
9.0
307
8.4
2405
|
Verified
9.2
286
|
Verified
8.6
2403
|
Verified
8.7
260
|
Verified
8.3
1861
|
Verified
Generative AI
7.8
63
7.6
384
8.2
63
7.6
384
Agentic AI - Help Desk
7.1
28
7.8
246
7.1
28
7.9
244
7.2
28
8.0
246
Communication Channels
8.7
233
|
Verified
8.5
2064
|
Verified
9.2
280
|
Verified
8.8
2321
|
Verified
8.7
234
|
Verified
8.4
1739
|
Verified
8.3
210
|
Verified
8.0
1434
|
Verified
7.8
131
8.0
1319
|
Verified
Platform
8.3
217
|
Verified
7.8
1390
|
Verified
8.4
287
|
Verified
8.0
1782
|
Verified
8.8
259
|
Verified
8.3
1955
|
Verified
8.5
231
|
Verified
8.2
1748
|
Verified
8.3
230
|
Verified
7.9
2352
|
Verified
8.3
236
|
Verified
8.0
2412
|
Verified
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
8.3
666
8.8
64
8.3
662
8.9
66
8.4
635
Reporting
8.2
63
8.3
588
7.6
59
7.9
563
8.1
63
8.2
643
Generative AI
7.7
37
7.3
178
7.8
38
7.2
177
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
8.2
63
Not enough data
8.6
70
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.5
26
Not enough data
7.8
26
Not enough data
7.6
26
Not enough data
7.6
26
Not enough data
7.9
26
Platform
Not enough data
8.2
68
Not enough data
8.2
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.5
26
Not enough data
7.5
27
Not enough data
7.6
27
Generative AI
Not enough data
7.7
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
464
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
8.8
491
8.1
860
8.8
384
8.3
717
8.7
385
8.2
684
8.8
343
8.2
749
Support Automation
8.7
413
8.2
714
8.9
415
8.3
757
8.7
378
8.4
712
8.6
327
8.1
789
Generative AI
8.1
108
7.8
204
8.2
108
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
239
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.8
135
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
8.3
34
Feature Not Available
8.3
34
7.9
206
7.8
33
Feature Not Available
Communication
8.7
218
|
Verified
8.6
949
|
Verified
9.0
267
|
Verified
8.4
963
|
Verified
8.9
208
8.1
720
8.9
231
|
Verified
8.5
736
|
Verified
8.8
150
8.0
521
Internal Use
8.4
287
|
Verified
8.0
1782
|
Verified
9.2
283
|
Verified
8.5
847
|
Verified
8.8
194
8.1
650
8.8
220
8.5
898
9.5
288
|
Verified
8.6
824
|
Verified
8.8
221
|
Verified
8.3
846
|
Verified
Generative AI
7.7
30
Feature Not Available
Self-Service Experience
8.3
55
8.5
1504
8.5
53
8.5
1439
8.0
53
8.0
1023
8.2
51
7.7
647
8.4
50
8.0
779
Self-Service Platform
8.0
50
8.2
829
8.4
50
8.2
844
8.0
50
7.7
661
8.1
48
8.2
807
Agentic AI - Customer Self-Service
9.2
6
8.3
63
9.4
6
8.3
63
9.2
6
8.2
65
9.7
6
8.7
63
9.4
6
8.6
61
9.4
6
8.2
63
9.4
6
8.1
63
Generative AI
7.8(won by 0.4)
26
7.4
77
7.8(won by 0.3)
25
7.5
78
Process
9.1(won by 0.7)
196
8.4
564
8.8
160
9.1(won by 0.3)
744
8.8(tied score)
172
8.8(tied score)
692
Channels
9.5(won by 0.5)
241
9.0
743
9.1(won by 0.7)
192
8.4
587
8.8(won by 0.1)
183
8.7
566
8.4(won by 0.2)
133
8.2
487
9.1(won by 0.8)
158
8.3
422
Insight
8.9(won by 0.8)
140
8.1
540
8.7(won by 0.4)
160
8.3
648
8.8(won by 0.3)
138
8.5
563
9.0(won by 0.3)
155
8.7
667
Generative AI
7.5
29
7.8
67
7.6
30
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
69
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
69
Automation
Not enough data
8.7
71
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, AI Agents For Business Operations, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.2%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.0%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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