--- title: Front Reviews meta_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2499 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2499 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews **Vendor:** Front App **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,499 ## About Front Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. ## Front Pros & Cons **What users like:** - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. (165 reviews) - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. (145 reviews) - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. (128 reviews) - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. (127 reviews) - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. (97 reviews) - Users appreciate the **easy collaboration** features of Front, which enhance teamwork across departments seamlessly. (96 reviews) - Users highlight the **efficient email management** in Front, streamlining communication and enhancing organization across teams. (83 reviews) - Simple (78 reviews) - Intuitive (76 reviews) - Users appreciate the **time-saving capabilities** of Front, facilitating efficient customer support and streamlined communication. (75 reviews) **What users dislike:** - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. (67 reviews) - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. (58 reviews) - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. (54 reviews) - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. (37 reviews) - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. (35 reviews) - Search Functionality (35 reviews) - Users experience **email communication issues** with threading complexity, search difficulties, and limited mobile app functionalities. (33 reviews) - Search Difficulty (29 reviews) - Lack of Features (28 reviews) - Users experience a **steep learning curve** with Front, making it challenging to master all features effectively. (28 reviews) ## Front Reviews ### 1. Effortless Team Collaboration with a Unified Inbox **Rating:** 4.0/5.0 stars **Reviewed by:** Juan C. | Carrier Sales, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2025 **What do you like best about Front?** What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a team. I have access to any updates/changes made by any of my teammates and the exact time and date when they are performed. Another thing I like from front is the snooze option, it is really helpful to remind me any ticket I had pending but without having it in my inbox **What do you dislike about Front?** One aspect I find challenging about Front is that it can become overwhelming, particularly when there is a large influx of messages and notifications. It takes some time to become familiar with certain features, and I’ve noticed that some of the more advanced options are only accessible through higher-tier plans. At times, the interface appears cluttered, and setting up rules or automations often involves a bit of trial and error. **What problems is Front solving and how is that benefiting you?** Front addresses the challenge of scattered and difficult-to-manage communications by consolidating all team messages, be it email, chat, SMS, or shared inboxes, into a single platform. This integration makes it much simpler for teams to collaborate effectively. **Official Response from Otto B:** > We really appreciate you taking the time to share such detailed feedback, Juan! 😊 It's great to hear that Front's unified inbox is helping your team stay organised and collaborate more effectively. Thank you also for sharing your experience on the learning curve and rule setup in Front 🙏 If you ever get stuck or just need a hand refining a rule, our Support team is here to help! You can reach us at support@frontapp.com 👍 ### 2. Excellent Team Collaboration with Clear Visibility into Assigned Email Threads **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Front?** Team collaboration is a big plus, especially the ability to hide email chains that are assigned to another team member while still having the visibility to look up and review those same email communications when needed. I also appreciate being able to mention a team member in internal comments. It helps cut down on the overall number of emails by reducing forwarding and eliminating the need to reply just to Cc someone on my team. Those comments are also useful for leaving a note to my future self so I can quickly pick up where I left off. **What do you dislike about Front?** The AI response assistant still has a long way to go. The suggested responses often use the wrong persona, misidentify assigned action items, and in many cases have me replying to myself to answer a question I asked a client or colleague. I also wish the open emails bar would show who sent the most recent message, rather than repeatedly bolding every name starting with the person who originally initiated the email chain. **What problems is Front solving and how is that benefiting you?** This solves the problem of colleagues not knowing which of my team members to contact. They can simply email one address for any requests related to my department, and someone on my team takes ownership and manages the email thread from there. It also makes backup and coverage much easier when a team member is out of the office, since requests still come into the same place and can be picked up by someone else. **Official Response from Otto B:** > Thank you for sharing such detailed feedback! We’re glad to hear that Front’s collaboration features, like assignments, internal comments, and shared visibility—are helping your team stay aligned while reducing unnecessary forwarding and duplicate communication. It’s great to know this setup makes ownership clear and ensures smooth coverage when teammates are out. We also truly appreciate your candid feedback on the AI response assistant and the open emails bar. Improving AI accuracy, tone alignment, and action recognition is a big focus for us, and insights like yours are incredibly valuable. Thanks again for taking the time to leave such thoughtful input, we’re glad Front is helping your team stay organized and responsive! ### 3. Effortless Email Management with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Titus Z. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Front?** I like the interface of Front. It's much better than the normal platforms we use to send emails. I also like the templates. That's also one thing that I like. It's very simple and easy to use. **What do you dislike about Front?** I think the rule setting could be improved, especially with shared inboxes. Sometimes messages that should come directly to my inbox don't, and I end up missing them. The notification doesn't always come through, which can be surprising if a client says I haven't responded. **What problems is Front solving and how is that benefiting you?** I use Front to solve scheduling problems by integrating everything, including calendars and templates, making email communication easier. It also allows access to shared inboxes, ensuring I can get necessary information even when team members are absent. **Official Response from Otto B:** > Thank you for sharing your experience! We’re glad to hear that Front’s interface and templates are making email management simpler and more efficient for you. It’s great to know that shared inbox access and integrations are helping your team stay connected and keep workflows moving smoothly. We also appreciate your feedback on rules and notifications. We understand how important it is to ensure the right messages reach you at the right time, and your input helps us continue improving reliability and control in these areas. Feel free to reach out to our Support Team on this to see what we can do here. Thanks again for taking the time to leave a review, we’re happy Front is helping streamline your communication and scheduling! ### 4. A great way to view many inboxes & categories of emails in an organized manner with proper security measures. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Front?** I appreciate the ease of use when reporting any phishing emails or emails that look like a scam. This is so crucial for any users that receive 100s of emails per day and if one looks suspicious, then that ease of use to report it is needed and I am glad Front makes this a priority on the dashboard. **What do you dislike about Front?** The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an update of an infographic to show the old layouts compared to the new layouts. I also find it very hard to easily set emails to starred emails. I feel like there are many hoops to jump through just to get that to happen. The mobile calendar is still something that needs improvement since meetings that are created recently do not update on the mobile calendar like it does on the desktop application. **What problems is Front solving and how is that benefiting you?** I don't know if this feature is available in other mailbox products, but I enjoy the solution of having a conversation with other team members within the platform before an email needs to be sent off. This is a great way for us to know about any status updates for clients & to easily plan out a course of action "on paper". **Official Response from Otto B:** > Thank you for sharing such thoughtful feedback! We’re glad to hear that Front makes it easy to flag suspicious or phishing emails, security and clarity are incredibly important, especially when managing high volumes of messages each day. It’s great to know that our built-in collaboration tools are also helping your team align internally before responding to clients. We appreciate your honest input about the recent update, starred emails, and the mobile calendar experience. Adjusting to layout changes can be challenging, and your suggestion about providing clearer comparison guidance is valuable. Thanks again for taking the time to leave such detailed feedback, we’re glad Front is helping your team stay organized, secure, and aligned. ### 5. Makes managing a shared inbox actually easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Front?** The absolute best part for me is the smart commenting feature. I use it constantly. It’s so much better than having these massive, messy email threads with my coworkers just to ask a quick question. You just @ mention them right in the email and solve it there. Also, the assign function is a lifesaver, it stops us from accidentally replying to the same customer twice. The tags and archiving also keep things way more organized than a regular Outlook or Gmail inbox. **What do you dislike about Front?** Honestly, the only thing that bugs me is the calendar. Every now and then it feels a bit clunky or just doesn't sync up perfectly when I'm trying to schedule stuff. Its not a dealbreaker or anything, and everything else works great, but the calendar could definitely use a bit more work to make it smoother. **What problems is Front solving and how is that benefiting you?** Front resolves the challenge of tracking lengthy email threads involving multiple participants. Instead of exchanging endless emails it enables issue resolution within the comment field, resulting in more efficient collaboration for me. It also simplifies the management of shared inboxes enhancing overall productivity. Thanks Front Team! **Official Response from Otto B:** > Hey there, thanks for taking the time to share your feedback. I am glad to hear smart comments, @mentions, and assignments are making collaboration easier for your team and helping prevent duplicate replies. It is also great to hear tags and archiving are helping you stay organized in shared inboxes. Thank you as well for the feedback on the calendar experience. Even if it is not a dealbreaker, we understand how important reliable syncing and smoother scheduling are, and we are continuing to improve this area. Thanks again for sharing your experience — we really appreciate it. ### 6. Productivity Power-User **Rating:** 5.0/5.0 stars **Reviewed by:** Stephany A. | Concierge Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Front?** The internal commenting is a lifesaver. Being able to @mention a teammate directly on an email thread instead of forwarding things back and forth in Slack has made our workflow so much faster. The shared drafts also help us stay aligned on tricky client replies. **What do you dislike about Front?** I wish the mobile app was a bit snappier; it sometimes struggles with very long threads compared to the desktop version. **What problems is Front solving and how is that benefiting you?** It eliminates "inbox collision" where two people accidentally reply to the same customer. It gives us a single source of truth for all client comms, which helps our response times stay low. **Official Response from Otto B:** > Hi Stephany, Thank you so much for taking the time to share this review! We’re glad to hear that features like internal comments, @mentions, and shared drafts are helping your team work more efficiently and stay aligned. It’s great to know Front is helping you avoid inbox collisions and keep all client communication in one place. We also appreciate your feedback on the mobile app performance this is really helpful as we continue to improve the experience. Thanks again for being part of the Front community! ### 7. Front offers fresh, instinctive & easy to use interface. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Front?** I love how Front is Omnichannel, you can manage multiple message/discussion app alongside the emails in a single interface, with the advanced automation 7 workflow rules. It is easier now for the managers/leaders to track SLA's & smart routing for particular emails with keywords. Using the helpdesk level of data, it is easier for to measure teammates KPI's, response time & CSAT scores. which provides me enough tools & saves crucial time to address the challenges/roadblocks the team is facing. **What do you dislike about Front?** while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction between Outlook & Front. if we archive or read an email via Front the response doesn't often talk back to Outlook, sometimes I noticed delay of seconds - minutes in emails reaching Front when Outlook has already received the email. The Search tool is bit chaos currently, its harder to search with in discussions & it lacks advanced search capabilities. **What problems is Front solving and how is that benefiting you?** Front makes it easier by providing customisable automations & groups/channels to divert our various day-day activites & tickets we receive. This benefits us to split & categorise the work which can be monitored & worked on accordingly. Front Support team is on next level especially CAT & HALEY they never turned us down providing quick and exceptional support throughout the desperate times we needed. **Official Response from Otto B:** > Thank you so much for this feedback! We'd love to help you fix your workflows so that you can accomplish more of your personal tasks in Front. Could you send us an email - support@front.com - with more information? As for our Knowledge Base, we have been making a lot of improvements over the past few months, and there are more on the horizon. Please check out our new articles here: https://help.front.com/en/categories/250-knowledge-base. If you have any additional features you'd like to see, please submit them here: https://community.front.com/ideas ### 8. A good, balanced, team-building tool -but expensive for small businesses or medium-sized corporations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Front?** The way we can share inboxes with the team and work on items, tasks, and messages in a seamless, well-integrated manner. Also, templates are great time-saving elements that make some repetitive communication tasks a breeze. The client-centric approach it offers for some projects and companies. **What do you dislike about Front?** Pricing - we understand that development costs money, but Front became expensive vs. the features they're adding, at least for small businesses and medium-sized corporations. **Recommendations to others considering Front:** If Office/Outlook it's not your cup of tea, and/or you need some advanced team-based communication options, give Front a look, you'll not regret it. **What problems is Front solving and how is that benefiting you?** Solving the problem of having a streamlined chain of communication in terms of e-mail and collaborative work. Definitely, it has been a time-saver in regards of work planning (using private comments for any e-mail chain), templates for continuous and repetitive communication tasks, and an excellent and robust alternative to ecosystems like Office/Outlook. It also integrates perfectly with some of our workflows and has solved some gaps and loopholes when keeping both the client and team properly in the loop. **Official Response from Patrick V:** > Hi there, thanks for leaving your review and letting us know how Front has helped with some of your team's workflows! If you ever encounter an issue that our Support team can assist with, please feel free to let them know here: https://help.front.com/en/contact-us ### 9. Easy Customer Communication, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Duduzile S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Front?** I use Front for chats, and it lets me communicate with customers easily about any issue they may have. It's easy to use. I also like that I'm able to share images with customers when needed. The initial setup was super easy, I'd give it a 10/10. **What do you dislike about Front?** {"I would like Front to allow voice chats, like the ones from whatsapp sending voice notes."} **What problems is Front solving and how is that benefiting you?** I'm able to communicate with customers easily about any issue they may have, and I can even share images with them if needed. **Official Response from Otto B:** > Thanks so much for your lovely review, we're so happy to know Front is helping you manage comms with your customer base! Front does currently support some Voice channels (see: https://front.com/integrations?category=voice), but voice notes is not currently included, I'm sorry! If you have any features like this that you'd like to see in the app in the future, we'd love to hear about them in our Product Ideas Portal: https://front.com/integrations?category=voice ### 10. Excellent Email Communication and Organized Sorting **Rating:** 5.0/5.0 stars **Reviewed by:** Lenin P. | Customer Services represitives, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Front?** Communication between emails and how everything is sorted out **What do you dislike about Front?** Fortunately, I like everything about Front. I work with it for 8 hours a day, and it helps me complete my daily tasks. **What problems is Front solving and how is that benefiting you?** My daily tasks involve going back and forth with customers to address their issues and handle their requests. **Official Response from Otto B:** > Thank you so much for the kind words — we really appreciate you taking the time! It's brilliant to hear that Front has become such a reliable part of your daily routine. Knowing that it helps you stay on top of customer communications and handle requests smoothly across a full working day means a lot to us. If you ever have suggestions or run into anything you'd like help with, don't hesitate to reach out at support@front.com. Thanks again for being a Front customer! ### 11. Simple, Easy to Use, and Improves Response Times **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Front?** It's just so simple. Everything is easy to use and all or users are finding it helps them improve response times. **What do you dislike about Front?** The base plan only supports up to 10 users. We don't need a lot of the AI features but we would need more than 10 users in the future, there is a significant increase in costs with this. **What problems is Front solving and how is that benefiting you?** Front has helped us improve response times for customers and has helped us improve monitoring of our shared inboxes. **Official Response from Otto B:** > We're glad to hear that Front has been simple and easy to use for you and has improved your response times! We understand your concern about the user limit in the base plan, and we appreciate your feedback on this. We are constantly working to improve our offerings, and we will take your comments into consideration for future updates! ### 12. All-in-One Tool That Keeps Everything in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent V. | Legal, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Front?** All is in one place, there is no need to change of tool everytime **What do you dislike about Front?** Sometimes, it's difficult to organize my work. There is one big pool of requests and separate it between emergency asking or not can be difficult. **What problems is Front solving and how is that benefiting you?** Front is a place where everybody in my organization can work together easly. **Official Response from Otto B:** > Thank you for taking the time to leave a review — we really appreciate it! It's great to hear that Front has become the central hub for your organisation, keeping everything in one place and making it easier for your whole team to work together. We also hear you on the challenge of organising and prioritising requests when everything lands in one pool. Being able to quickly distinguish what needs urgent attention from what can wait is really important, and we understand that isn't always as straightforward as it should be. Features like tags, custom rules, and SLA settings can help with triaging by urgency — if you haven't already explored those, our support team would be happy to help you set something up that works for your workflow. Feel free to reach out at support@front.com. Thanks again for being a Front customer! ### 13. Easy Colleague Tagging and Conversation Merging **Rating:** 4.0/5.0 stars **Reviewed by:** Jack D. | Internal Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Front?** I like being able to tag colleagues in conversation chains. I like that I can merge conversations. **What do you dislike about Front?** Sometimes, when I’m CC’d on an email thread, I end up receiving messages in a separate chain. This can be confusing and can make my inbox feel messy. No way to automatically log conversations on from on my CRM. **What problems is Front solving and how is that benefiting you?** It keeps my inbox clean and organsised. We are able to complete the majority of our business on Front minus a few small things. We can share threads with out team who are all based across the globe. **Official Response from Otto B:** > Thank you for sharing your experience! We’re glad to hear that features like tagging teammates and merging conversations are helping you stay organized and collaborate effectively across your global team. It’s great to know Front is supporting most of your day-to-day work and keeping your inbox clean. We understand how important it is to keep conversations unified and workflows connected, and your input helps us continue improving these areas. Thanks again for taking the time to leave a review,we’re happy Front is helping your team stay aligned and productive! ### 14. Seamless Email Collaboration and Integration with Outlook **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Front?** I like that Front helps me and my team collaborate when drafting emails to our clients. It's helpful because we can chat as we're drafting emails and catch each other up on different pieces of information that we need. I also like that it integrates with our Outlook emails, which helps me manage all of our emails in one place rather than having to open a bunch of different inboxes. It's nice because it works as a ticketing system, so I can see when things get done. **What do you dislike about Front?** Nothing as of now. **What problems is Front solving and how is that benefiting you?** Front helps me and my team collaborate when drafting emails to clients. We can chat as we're drafting emails and update each other on the necessary information. It's helpful because we manage all emails in one place, and it functions as a ticketing system, so I can track progress. **Official Response from Otto B:** > Thanks for the wonderful review! We love to hear how Front helps you and your team :D ### 15. An Organizational Boost with Some Configuration Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Front?** I really like the comments and discussions in Front, as they truly facilitate exchanges and help to unite our team. The sharing of emails, shared inboxes, shared drafts, comments, and tags provide a great time-saving and organizational benefit, avoiding the sending of numerous emails. Additionally, getting started was quite simple and we were well supported by the account manager. **What do you dislike about Front?** the rules are not easy to configure, especially since your new update **What problems is Front solving and how is that benefiting you?** Front simplifies email sharing, use shared inboxes, drafts, comments, and tags, which is a great time and organization saver, avoiding many email sends. I particularly appreciate the comments and discussions that enhance the exchange between us. **Official Response from Otto B:** > Thanks so much for the review. We are really glad Front’s comments and discussions are helping your team stay aligned, and that shared inboxes, shared drafts, tagging, and email sharing are saving time and cutting down on extra back-and-forth. We also appreciate the honest feedback about rules. We know automations can take some time to get comfortable with, especially after an update, and we are continuing to improve the setup experience. Thanks again for sharing, and we are happy to hear onboarding felt simple and that your account manager support made a difference. ### 16. Great for Team Organization but Needs Stability Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Jaja L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Front?** I like Front's search capabilities, which make it very easy to look up emails, quotes, and trips with limited information. With a team of 25+, where we often pass work off to each other, being able to search and research what has already been done is very valuable. The initial setup was pretty easy, and that was appreciated. I also value how it keeps me organized with my team. **What do you dislike about Front?** It crashes too often. Sometimes says too many attachments to send an email. I have to often start a fresh email or close out of a window and reopen it for me to send. **What problems is Front solving and how is that benefiting you?** Front keeps me organized with my team of 25+. The search capabilities make it easy to look up emails and past tasks, which is invaluable for managing shared workloads. **Official Response from Otto B:** > Hey there! Annie from the Support Team here. We really appreciate you sharing your feedback relating to how Front has helped you and your organization out. Relating to the attachment limit, Front has a maximum attachment limit of 100 files per email. If you are seeing this error and your message does not contain 100 files, they might be included in the previous message content in your draft. In this case we recommend removing the previous message content by clicking the three-dot menu below your signature, then the X icon, to delete the quoted text. This usually does the trick and allows you to remain within the same thread without having to start a new conversation. We hope you have a lovely day! ### 17. Effortless Email and Team Communication Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan F. **Reviewed Date:** February 06, 2026 **What do you like best about Front?** I really like using Front for its modern software solution that makes keeping a clean inbox easy. The simple and integrated calendar is nice, and I appreciate the ability to create rules and automation. I enjoy how it manages external client conversations and keeps internal communications clean. It's helpful to be able to leave a note, comment, or tag on an email without interrupting an external email thread. Plus, being able to assign emails is a big plus. I love that it integrates with our Slack and Asana, and I really can't imagine going back to emails without Front. **What do you dislike about Front?** Some of our staff has a hard time learning the system quickly. I'm not sure if Front offers training or guided support, but that may be helpful to our firm! It might be helpful to have a training certification for new users to get comfortable with the system. Additionally, live office hours for specific issues and/or questions could be helpful. **What problems is Front solving and how is that benefiting you?** I use Front to mix internal and external communications seamlessly, leaving notes without disrupting email threads. It helps manage client conversations while keeping internal chats clean, and shared accounts enable easy email assignment. **Official Response from Otto B:** > Thank you so much for this wonderful feedback! We really appreciate you taking the time to share what's working well for you. It's great to hear that Front has made such a positive impact on your workflow. We love that features like comments, notes, and assignments are helping your team collaborate more effectively, and that the Slack and Asana integrations are adding value. I'm happy to let you know that Front offers several training and support resources that can help: - Front Office Hours: https://community.front.com/events?tab=upcoming - Front Academy: https://academy.front.com/app - Help Center: https://help.front.com/en - Support team: By selecting the "Contact us" at the top of the help center page. We're committed to helping your team succeed with Front, and these resources are designed to make onboarding as smooth as possible. Please don't hesitate to reach out if you'd like help pointing your team in the right direction! ### 18. Very positive experience with Front Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Front?** AI capabilities, historical trails, tasks **What do you dislike about Front?** No functionality yet on internal chat. AI Tagging/Topics still on early stages and with some bugs. translating, summarising work pretty well. **What problems is Front solving and how is that benefiting you?** Def. helping us centralize and structure communication that would otherwise be scattered across email threads, chats, and disconnected systems. In our industry, where timing, coordination, and responsiveness are critical, having a shared inbox with clear accountability and visibility has been a game-changer. It’s reduced missed messages, sped up our internal workflows, and improved how we handle high-stakes conversations with customers. For me personally, it’s meant I can trust our inboxes & subsequent analytics to reflect what’s really happening operationally, making it easier to prioritize, automate routine tasks, and scale the team without losing consistency. **Official Response from Otto B:** > Hi there. Thank you so much for taking the time to share this review! We’re happy to hear that Front has helped boost collaboration, accountability, and transparency across your teams, especially in such a fast-paced and high-stakes environment. It’s great to know that the shared inbox and communication workflows are making an impact in your day-to-day work and helping your team stay aligned and responsive. We also appreciate your honest feedback around areas for improvement. Thanks again for being a part of the Front community! ### 19. Streamlines Daily Tasks and Simplifies Customer Issue Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica R. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Front?** It helped me organize my daily tasks and resolve issues with customers. **What do you dislike about Front?** Nothing so far it really helps me with my day to day work **What problems is Front solving and how is that benefiting you?** it helps me to communicate with my customers and keeping everything organize **Official Response from Otto B:** > Thanks so much for the review. We’re really glad Front is helping you stay organized day to day, keep on top of tasks, and resolve customer issues faster. It’s great to hear it’s also making customer communication simpler! Thanks again for taking the time to share this! ### 20. Very Easy to Use for Sending Mass Messages **Rating:** 5.0/5.0 stars **Reviewed by:** Toula H. | CHAUFFEUR RELATIONS, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Front?** ITS VERY EASY TO USE AND I CAN SEND MASS MESSAGES **What do you dislike about Front?** NOTHING REALLY, I REALLY ENJOY IT AND I HOOPE WE ALWAYS USE IT **What problems is Front solving and how is that benefiting you?** ITS SOLVING ME MANUALKLY HAVING TO TEXT CHAUFFEURS ONE BY ONE **Official Response from Otto B:** > Hi Toula, Thank you for your review! We're thrilled to hear that Front makes it easy for you to send mass messages and that you've had such a positive experience using the platform. It's especially rewarding to know that Front has become a tool you enjoy working with every day. We appreciate your support and your feedback! ### 21. Simplified Collaboration with Integrated Suggestions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Front?** I like the fact that we can collaborate with multiple collaborators and also have response suggestions based on our internal processes. The use of the platform is also smooth with few bugs. It saves me a lot of time and helps me have a clear and professional discourse by clarifying my ideas. Moreover, the initial installation was very easy, and getting started is instantaneous. **What do you dislike about Front?** Writing the FAQ is complicated with Front, there is not much freedom of action in the presentation of the articles and the menu. **What problems is Front solving and how is that benefiting you?** Front improves information sharing and responsiveness, saves me a lot of time, and helps me have a clear and professional discourse. **Official Response from Otto B:** > Thank you for leaving your review. Please remember if you ever have any questions, you can always reach out to our Support Team at support@frontapp.com I hope you have a lovely day. ### 22. So far, so good **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge C. | Psichologyst, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Front?** I have been using Front for the last months, no disappointment yet, tagging someone on a conversation is very helpful, I believe this app is heading on the correct direction **What do you dislike about Front?** Haven´t found any issue yet. Someone explained to me how to increase the time if I want to undo a recent email. This has been very helpful. **What problems is Front solving and how is that benefiting you?** The comunication with my co-workers has been great, fast, I like the fack i can search in all inboxes within mi organization. Like i said before, this app so is useful. **Official Response from Otto B:** > Hi Jorge, thanks for sharing your thoughts here. Nice to hear the tagging and merging help you! I see you want to also extend the undo send. That can be set up to a minute. We have more detail about how to change that in your settings here https://help.front.com/en/articles/2035 If any other questions come up, please feel more than welcome to reach out to our support@front.com. We'd be more than happy to assist further. ### 23. Easy Access to Downed Equipment and Smooth Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Tony B. | Mechanic, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Front?** Ease of access to downed equipment and ability to communicate with customer **What do you dislike about Front?** Nothing the app works and does everything I’ve expected out of it **What problems is Front solving and how is that benefiting you?** Communication **Official Response from Otto B:** > Thanks so much for the lovely review! It's so great to hear how Front helps you with your team's communication needs :) ### 24. Excellent Team Collaboration With Solid API Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Front?** It’s an excellent collaborative tool for my team. It has solid API integrations, and it makes my team’s day-to-day work and workload sharing much easier. **What do you dislike about Front?** Occasionally, it links together emails that aren’t related, and it’s unclear why. The permissions are also confusing, and the chatbot would be better if it were AI-driven. **What problems is Front solving and how is that benefiting you?** It allows my team to work collaboratively and to share work out and clearly understand who is accountable **Official Response from Otto B:** > Thanks for the review. We are glad Front is helping your team collaborate day to day, share workload more easily, and make good use of API integrations. We also appreciate you calling out a few areas to improve, especially email threading when unrelated messages get linked, permission clarity, and chatbot capabilities. Feedback like this helps us focus on making the product more predictable and easier to manage. Thanks again for taking the time to share your experience. ### 25. AI Makes Email Writing Effortless, But Needs Better Zoom Options **Rating:** 5.0/5.0 stars **Reviewed by:** Cari . | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Front?** I find the AI very helpful for composing emails, allowing me to sound more professional, friendly, or empathetic. Assistance in this area is always welcome for me. You make the process so simple. I also appreciate the ability to set my out-of-office notifications well in advance, allowing me to focus on my responsibilities without further concern. **What do you dislike about Front?** My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I know there's an option at the top left of the screen after pressing ALT, but I don't find it very user friendly. Another feature I would like is the ability to change the importance level of an outgoing email. I also wish we could snooze a calendar reminder. That isn't an option **What problems is Front solving and how is that benefiting you?** Front keeps me organized and focused throughout my workday. The feature that displays the two-hour window, along with the countdown to my goal time, is especially helpful. It allows me to better prioritize my emails and orders, making it easier to manage my tasks efficiently. **Official Response from Otto B:** > Thank you for sharing your experience! We're thrilled to hear that Front’s AI tools are helping you write more polished, professional emails and that features like advanced out-of-office scheduling make your day-to-day workflow smoother and more focused. We also appreciate your thoughtful feedback about zoom accessibility, message importance, and snoozing calendar reminders. These are great suggestions, and we’ll share them with our product team as we continue to enhance usability and accessibility for all users. Thanks again for taking the time to leave such a detailed review we’re glad Front helps you stay organized and in control throughout your workday! ### 26. its a easy to use software and i am delighted to use front for my official needs **Rating:** 5.0/5.0 stars **Reviewed by:** Aman D. | Document Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Front?** Its easy to generate tickets using FRONT, when i was in Applyboard I used it a lot and it helped me in resolving the queries in record time **What do you dislike about Front?** As of now Front is going on the right path. And since i was a daily user , i can say , go on **Recommendations to others considering Front:** it is a software where you can find all emails in one place and makes it easy to access and makes the chat reply much simpler **What problems is Front solving and how is that benefiting you?** mails of refunds and customer requirements **Official Response from Otto B:** > Thank you for your review! We’re so happy to hear Front has helped you generate tickets easily and resolve queries quickly, especially as a daily user. We also really appreciate your recommendation to others and love hearing that having all emails in one place makes replies and collaboration simpler. Thanks again for your support! ### 27. Effortless Client Management with a Few Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Tharsnath J. | Mortgage Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Front?** I like the tags, labels, and folders in Front and being able to color coordinate them. It makes it easy to tag and drag and drop my files. I also enjoy Front quite a bit after the transition, which was a very good one, just took a little time to understand. **What do you dislike about Front?** Sometimes the files don't drag into the folders correctly, and when I respond to an email, it just disappears into archive mode. I'd like to have it where it doesn't. **What problems is Front solving and how is that benefiting you?** Front helps me organize my clients as it allows me to manage who I deal with accordingly. **Official Response from Otto B:** > Hey Tharsnath, thank you so much for taking the time to share your experience! Really glad to hear that tags, labels, and color coordination are making your workflow smoother. That's exactly the kind of organization we want to help teams build. We also appreciate you calling out the transition experience. It's great to know it went well overall, even if it took a little adjusting at first. If there are any of those "few glitches" you'd like us to take a closer look at, feel free to reach out to our support team anytime at support@front.com. We'd love to help sort those out. Thanks again for the review! ### 28. Communications Hub, Easy and Adaptable **Rating:** 5.0/5.0 stars **Reviewed by:** Leticia d. **Reviewed Date:** December 31, 2025 **What do you like best about Front?** I like to use Front as a unifying tool for systems, which allows me to integrate Slack, WhatsApp, email, phone, calendar, and internal system into a single interface. This makes my work more organized and communication more direct, besides saving time. The ease of having everything in one interface significantly improves organization. I also appreciate the possibility of continuing to adapt the system as needs arise. The interface is lightweight and easy to use, without complications in the basics. **What do you dislike about Front?** The Front sometimes crashes with the Slack system, where it disconnects on its own. I receive messages from Slack, but occasionally it disconnects from my login and doesn't allow me to send messages through Front. **What problems is Front solving and how is that benefiting you?** I use Front to integrate Slack, WhatsApp, email, and more into a single interface, which organizes my work and saves time. I can still adapt the system as needed. **Official Response from Otto B:** > Hi Leticia, thank you for the kind words. We're so glad Front is helping you stay organized and save time! If you continue to experience the issues with the Slack integration, please reach out to our support team and we'll be happy to help. ### 29. All-in-One Email Solution with Customizable, User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Oswaldo L. | Motion Picture Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Front?** Being able to have multiple streams of email communication in one place and being able to internally comment on emails without having to forward to other teams members. It is a very clean and easy to use platform. Coming from Apple Mail & Gmail it allowed me to customize my inbox using tags and rules the best way that works for me. **What do you dislike about Front?** Although most of the macOS app has a dark mode, when accessing "settings", it defaults to the light mode and there's no way to change it. I wish the dark mode experience was consistent throughout all pages of the app including the aforementioned "settings" page, it is so nice to look at the inbox, calendar and all other pages in dark mode. **What problems is Front solving and how is that benefiting you?** Allowing to have more efficient and organized communication as a team. **Official Response from Otto B:** > Thank you for such a thoughtful review! We’re so glad to hear that Front has helped you bring all your communication streams into one organized, customizable workspace, and that internal commenting and tagging make collaboration easy and intuitive. We also really appreciate your feedback on dark mode, you’re absolutely right that consistency matters for comfort and accessibility. Our team is continuously working to refine the macOS experience so every page feels seamless. Thanks again for sharing your experience we’re thrilled Front is helping you and your team communicate more efficiently! ### 30. Easy Setup and Comprehensive Insurance Support **Rating:** 4.5/5.0 stars **Reviewed by:** Charlie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Front?** I find Front to be pretty easy to go through, which is great because I needed that ease for setting up E&O (Errors and Omissions) and other general liability insurances when other companies wouldn't allow me to do so. Setting it up was very easy, which is a big plus. So far, I've had no problems with it, and it's been really good. Right now, I'd rate it at a 9 or 10 because they did a good job. **What do you dislike about Front?** Nothing so far **What problems is Front solving and how is that benefiting you?** I find Front easy to use; it helps me with errors and omissions insurance where others don't. **Official Response from Otto B:** > Hi Charlie! Thanks so much for your feedback, and glad to hear you're enjoying Front so far! ### 31. Great tool for smarter collaboration. **Rating:** 4.5/5.0 stars **Reviewed by:** Ulrik N. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Front?** About all of it. Happy user for some time now. **What do you dislike about Front?** Mentioned it a couple of times. Would be great if it could be possible that setting up vacation responder didn't also put the status of the person "Away" - making some emails go to shared inbox by itself. **Recommendations to others considering Front:** Get it - great for working together and communicating with customers **What problems is Front solving and how is that benefiting you?** We got the needed flexibility with shared inbox and shared chat, and the possibility to easily assign other people with internal comments etc. ### 32. An Organizer's Dream **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline S. | Logistics Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Front?** What's not to like? There are so many useful features such as assigning individual emails out of the group box, @mentioning in comments instead of CC'ing coworkers in for a quick answer or reply, archiving, snoozing, tagging, the list goes on. **What do you dislike about Front?** That not everyone uses Front so they don't know all of the wonderful features they are missing out on organizationally. Also, if you assign an email to someone else, it still shows up in your shared folder or your inbox as you are co-tagged on the message even if it is not yours. **Recommendations to others considering Front:** If you work in a group setting and use a shared email address, the ability to assign emails to coworkers is a godsend compared to similar programs like Outlook. Front is a very clean and user-friendly application, and if you are an organized person, it's a very efficient tool to have at your disposal. There are many capabilities to this program and limitless applications of its uses. **What problems is Front solving and how is that benefiting you?** Organizationally I love the snooze feature as well as archiving. It helps get emails out of your face until you are ready to work on them or helps to remind you to follow up on tasks in case you get sidetracked or something slips your mind. The archive feature is also great. Not only is it helpful that it reopens messages if someone responds so that you can keep up to date with the latest messages on an email chain, but it also removes emails if you are finished with them and gives you fun messages when your inbox is clear. This makes me feel both happy and accomplished seeing that I have a clean inbox. **Official Response from Patrick V:** > Hi Caroline, thank you so much for leaving your review! It's great to hear the different ways that Front is helping teams out with their workflows and hitting their goals. Additionally, please feel free to leave any feature requests for our team here in our Ideas Portal: https://front.ideas.aha.io/ideas ### 33. Front: Simple and Effective with Useful Features **Rating:** 4.5/5.0 stars **Reviewed by:** Hugo V. | Assistant juridique, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Front?** I love using Front for emails and chat because it's very convenient. The snooze and inbox feature is particularly valuable to me, as it allows me to manage my inbox by keeping upcoming conversations at the right time after a set delay. I find that the simplicity and additional options of Front make it very attractive. The transfer to Front was quick, and the connection via API is excellent. **What do you dislike about Front?** Nothing is perfect, maybe return to the old interface **What problems is Front solving and how is that benefiting you?** I use Front for emails and chat, which is very convenient. It organizes tasks among people, thus improving team management. **Official Response from Otto B:** > Hello Hugo, thank you very much for leaving your review! We are really happy to learn that you appreciate the features of Front! We are constantly improving our languages, so we hope to see more translations in the future. ### 34. Front Makes Client Collaboration Effortless—No More Email Forwarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Front?** Front is a fantastic tool. It's my daily driver for client communication. It makes connecting with peers about clients issues so much easier. No more forwarding emails and remembering to remove the client from the thread. It's all done backstage on the same email. **What do you dislike about Front?** Front is fantastic - no complaints from me. **What problems is Front solving and how is that benefiting you?** Front makes it incredibly easy to create templates that are shared across the whole team. No need to send everyone an email with an updated template they have to then create for themselves. **Official Response from Otto B:** > Thanks for the your review, Stephanie! We’re glad Front makes client communication and internal collaboration seamless without extra forwarding. It’s also great to hear shared templates are helping your team stay aligned and efficient. ### 35. BEST App I've Used ever **Rating:** 5.0/5.0 stars **Reviewed by:** Frances S. | Operations Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Front?** I've been using Front more than 2 years now, and it is by far the best app I used for work! It is easy to navigate, organize the email communications and log the meetings. The features are useful for everyday use at work! **What do you dislike about Front?** There's nothing I don't like about Front because it is easy to use. **What problems is Front solving and how is that benefiting you?** Front resolved my issue in managing emails because it is easy to organize the emails. I can snooze the emails that I need, I can easily search emails - even the oldest ones - by just typing in a keyword and I can look up all the emails related to it. Front is a lifesaver especially if you receive many emails at work everyday! **Official Response from Otto B:** > Thank you for taking the time to share such a thoughtful review, Frances! 😊 It’s brilliant to hear that Front has been a go-to tool over the past two years 🙌 We’re especially please that Front’s productivity features are making your daily work easier! Thanks for being a part of the Front community, and all the best 🙂 ### 36. Effective Communication With Internal and External Personnel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Front?** I can organize a lot of email chains as well as sending DMs to colleagues and set up calendar invites that is all interwoven. **What do you dislike about Front?** I would like the ability to combine threads and edit emails after being sent if possible. **What problems is Front solving and how is that benefiting you?** Clear communication and organization of emails is helping me stay on track with operations and tasks. **Official Response from Otto B:** > Thank you for sharing what you like best about Front and your suggestions for improvement. We're happy to hear that our platform is benefiting your communication and organization. Your feedback about combining threads and editing sent emails is valuable, and we'll keep it in mind for future updates or you can submit an idea to our ideas portal https://front.ideas.aha.io/ideas ### 37. Transforming Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Front?** More recently, I have started using additional features such as shared tags with colleagues, the AI text improvement tool and the ability to integrate conversation threads with direct links. These have further enhanced collaboration within the team and made it even easier to keep communication structured and efficient. **What do you dislike about Front?** I would reiterate my previous note: the main limitation remains that not all colleagues use Front consistently, which reduces its full potential. **What problems is Front solving and how is that benefiting you?** - Shared Inbox: This feature is invaluable, especially when one of us is out of the office. We stay updated and ensure nothing falls through the cracks. - Tagging in Conversations: Whenever I'm in doubt or need assistance, I can easily tag a colleague in the conversation. This promotes seamless collaboration. - Categorizing Conversations: This has made my life so much simpler. I can swiftly locate any conversation, making it easier to track and manage communications. - Timely Reminders: I no longer miss out on emails or delay responses. Front reminds me precisely when to reply, ensuring I'm always on top of my communications. - Archiving Feature: This has been a game-changer. With everything archived, my inbox stays decluttered, allowing me to truly focus on my tasks without wasting precious time. ### 38. Efficient Email Management and Team Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Front?** Consolidates all of my company's customer service emails in one place, easy to tag team members or assign emails to another team member, provides shortcuts to other services, makes templates easy to build and access, groups all responses in one place for simplified management **What do you dislike about Front?** If two or more customers send an email with the same subject line, Front groups these together as a single email (then, if you click Send & Archive—the primary "send" button—all of the emails vanish to your "sent" box, including the ones you haven't yet answered). It's also difficult to determine specifically when you (or your customers) sent emails, as Front only gives you approximately how long ago the emails were sent (e.g., "3 weeks ago" instead of "November 21st"). **What problems is Front solving and how is that benefiting you?** My team gets 30-60 emails per day from users with various questions about our product, ranging from subscription offerings and site bugs to account questions and troubleshooting. Front makes it easy to build templates to efficiently answer the most common queries, as well as to have various team members responding to the same customer inquiry. The tools provided increase our not only our internal efficiency but our customer satisfaction. **Official Response from Otto B:** > Thank you so much for the thoughtful review and for using Front. We’re glad it helps your team work more efficiently with shared inboxes and templates. In regards to the grouping/threading issues and experiences with "time sent ago" compared to specific timestamps; please feel free reach out to our Support team (support@front.com) and we can look into some grouping issue examples and also provide best practices when users prefer to view specific timestamps for their messages. ### 39. Effortless Email Management and Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Gerald A. | E-Commerece Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Front?** This review remains the same as my previous one. I continue to find Front extremely helpful and convenient for managing emails and keeping everything well organized. The setup process was smooth, thanks to the support team and the Front Academy. I really appreciate how it makes collaboration effortless through features like tagging and internal comments, which allow our team to resolve issues quickly and efficiently. Overall, everything has been excellent. **What do you dislike about Front?** None so far — Front has been working excellently for our needs. **What problems is Front solving and how is that benefiting you?** I find Front very helpful for organizing emails and collaborating with teammates, solving company issues effectively by tagging, commenting, and sharing insights, which streamlines communication and issue resolution. **Official Response from Otto B:** > Hey Gerald, thanks for the kind review. We're glad you love Front as much as we do! :-) ### 40. Customer Fulfillment & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Najam u. | Customer Support & Fulfillment Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Front?** Front has been really helpful in managing my office work and emails. Really streamlined process **What do you dislike about Front?** As of now, I haven't had any experience that I would say I disliked about Front. **What problems is Front solving and how is that benefiting you?** Front allows me to manage and streamline work tasks without any issues. **Official Response from Otto B:** > Thank you so much for your review Najam! We really appreciate you taking the time to share your experience! We’re thrilled to hear that Front has been helpful in managing your office work and emails, and that it’s making your processes more streamlined. It’s great to know it’s helping you stay on top of tasks without friction that’s exactly what we aim for. If you ever have feedback or ideas in the future, we’d love to hear them. Thanks again for your support! ### 41. Excellent Tool for Team Management **Rating:** 4.0/5.0 stars **Reviewed by:** kellee b. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Front?** The overall user friendliness. Very simple to set up, customize, build teams, workflows, and automate. We use Front daily and when there are issues, their customer support is quick to investigate. **What do you dislike about Front?** I dont like that you cant see things that people on your team are subscribed to. You can only see assigned. For further visibility especially on admin privileges, this would make my over all rating increase. **What problems is Front solving and how is that benefiting you?** Visibility has greatly improved for us. Previously, our company relied on Gmail as our primary means of communicating with customers. This resulted in missed emails, inadequate follow-up, and lost opportunities for coaching. **Official Response from Otto B:** > Hi Kellee! 👋 Thank you for taking the time to share your experience. It's great to hear that Front has improved visibility for your team and solved those Gmail communication challenges. We appreciate your feedback about team subscription visibility and will make sure this gets passed along to our Product team. If you'd like to explore any workarounds in the meantime, we're always happy to help at support@frontapp.com 😊 Thanks again for being a Front user! ### 42. Modern times call for modern solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Front?** Team visibility and productivity are at an all-time high! The ability to assign threads from a shared inbox revolutionizes project management. We have a lot of forums and the detailed search feature allows me to find hidden answers. Asking for support on email threads is powerful with the internal comment feature. **What do you dislike about Front?** I can't view all tags at once without an extra click. Annoying and cluttering empty messages populate when anyone accepts a meeting invite. **What problems is Front solving and how is that benefiting you?** Problems Front is solving: Lack of visibility into who’s working on what across the team. Fragmented ownership of messages and tasks in a shared inbox. Difficulty locating answers buried across multiple forums and threads. Limited ways to collaborate on email threads without cluttering external communication. How that’s benefiting us: Team visibility and productivity are at an all-time high because everyone can see status and ownership clearly. The ability to assign threads from a shared inbox has revolutionized project management by creating clear accountability and reducing duplication of work. The detailed search feature lets us surface hidden answers across our many forums, saving time and preventing reinventing solutions. Internal comments let us request support and collaborate directly on email threads, keeping external communications clean while speeding up resolution. **Official Response from Otto B:** > Thanks so much for taking the time to share your feedback! It sounds like Front has been helpful for your team, which I'm delighted to hear as we continue to improve the interface. ### 43. Love the Assigned Inbox Email Workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin Q. | Logistics planner, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Front?** How the inbox works with assigned emails **What do you dislike about Front?** Settings are a little difficult to explore **What problems is Front solving and how is that benefiting you?** Makes organizing my emails very easy **Official Response from Otto B:** > Thanks for sharing! We’re happy the Assigned Inbox workflow is working well for you, and we hear you that settings can be tough to navigate. We’re continuing to improve that experience. ### 44. I love Front and it's my preferred email platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Front?** There's nothing new to note that I like. I still love how organized and clean the platform is. I also love how I can tag people to message them and give people visibility on messages. **What do you dislike about Front?** They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go down sometimes or be slow. **What problems is Front solving and how is that benefiting you?** I love that I can tag people on to emails and it really helps make talking to my team easier. It's nice that I can just tag them and then they can answer something for me or have visibility on the whole thread. **Official Response from Michael Hughes:** > Love to hear that. If you are still experiencing any latency with our app, we'd love to help further. If you haven't already, you can connect with us at support@frontapp.com ### 45. Efficient Email Management, Needs Better Syncing from Gmail **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Front?** I like the interface of Front and how easy it is to use. I find the internal chat box particularly valuable because I can communicate with my team all in one place. Front helps me manage my inbox and collaborate with my team efficiently. **What do you dislike about Front?** The organization could be better; you can create folders in Gmail and that doesn't sync to Front. **What problems is Front solving and how is that benefiting you?** I use Front to manage my inbox and collaborate with my team. The internal chat box lets me communicate with my team all in one place. **Official Response from Otto B:** > Thank you so much for your review, Hannah! We’re really glad to hear that Front’s interface and internal chat are helping you stay organized and collaborate more efficiently as a team. Regarding Gmail folders/labels when you connect a channel to Front, we perform a one-time history import, and any existing folders/labels are brought into Front as tags. You can learn more about this here: https://help.front.com/en/articles/205312 If you’re experiencing any issues with folders or labels not appearing as expected, feel free to reach out to us at support@front.com and we’d be happy to take a closer look. Thanks again for your feedback! ### 46. Convenient, Easy-to-Use Mail Platform That Keeps the Inbox Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Sladjana J. | Carrier Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Front?** Front is very convenient and easy to use. It allows you to archive mail to appropriate boxes so the inbox is not flooded. Very easy to maneuver. It is the best mail platform I have used so far. **What do you dislike about Front?** There is nothing I dislike. Everything is great! **What problems is Front solving and how is that benefiting you?** It solves the issues of having a lot of mail in my inbox. Also I can easily find messages where they are archived. **Official Response from Otto B:** > Thank you so much for your kind words! We’re thrilled to hear that Front is helping you keep your inbox organized and easy to navigate. Making it simple to archive, find messages quickly, and reduce inbox clutter is exactly what we aim for. We really appreciate you taking the time to share your experience. And we’re glad Front is working so well for you! ### 47. Effortless Team and Client Communication with Front **Rating:** 5.0/5.0 stars **Reviewed by:** Izabela P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Front?** I find Front helpful for team and client communication, making it easier to handle all their orders. It allows us to comment on mails without sending them to clients, which is really convenient. I like the clear view that it offers, and I appreciate the feature that lets emails be moved and merged with others. This makes my mailbox clear and feasible. The initial setup was very easy, which was a nice surprise. **What do you dislike about Front?** Nothing **What problems is Front solving and how is that benefiting you?** I use Front for team and client communication, making it easier to coordinate. It allows commenting on emails without sending them to clients, keeping our communication efficient. **Official Response from Otto B:** > Thank you for taking the time to leave us a review, Izabela! We’re really glad to hear that Front is helping streamline communication with both your team and clients. It’s great to know that features like internal comments, conversation merging, and the clear mailbox view are making it easier for you to stay organized while coordinating on orders. Those collaboration tools are something we put a lot of focus on, so it’s always great to hear they’re making a real difference in day-to-day workflows. We’re also happy to hear that the initial setup was smooth and easy for you. Thanks again for sharing your experience with Front! ### 48. Seamless Team Email Collaboration with Front **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Front?** I really like the tags and shared email features in Front, which help with improved communications. The ability to have multiple users sharing the same conversation and the option to speak internally within a customer's email streamlines our workflow. Additionally, Front's integration with Zoom and Calendar adds value, making it a versatile tool for business communications. **What do you dislike about Front?** I think Front could improve with better rules set or automation. **What problems is Front solving and how is that benefiting you?** I use Front to improve communication by tagging, sharing conversations, and speaking internally in emails, making it easier to manage inbox overload than Gmail. **Official Response from Otto B:** > Thanks so much for the review, we’re really glad Front’s tags and shared inbox features are helping your team communicate more smoothly and manage inbox volume more effectively than Gmail. It’s great to hear that collaborating in the same conversation (including internal discussion alongside customer emails) has streamlined your workflow, and that the Zoom and Calendar integrations are adding value for your team. We also appreciate the feedback on rules and automation. Making it easier to set up and manage automations is an area we’re actively working on, and input like this helps us prioritize improvements. Thanks again for taking the time to share your experience. ### 49. Effective Email Collaboration Tool with Some Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Front?** I use Front for my HOA and Property Management business and it really helps with triaging and delegating customer emails. I like how it allows our team to collaborate easily on email conversations and assign tasks to the right people. The features I appreciate most are the internal comments and tracking of response times. The internal comments are great because they prevent us from forwarding or accidentally sharing email information with clients. Plus, they let my team chat and attach documents or screenshots to ensure we provide the best response or solution for our customers. Tracking response times is really helpful for identifying team members who might need assistance or are overloaded. **What do you dislike about Front?** Some of the UI can be clunky and difficult for our less tech savvy employees to pick up. Setup was cumbersome and difficult in leading the rest of the team on how to setup their channel. Wish it was more plug and play or had someone to walk the team through it. We are a small business without a dedicated IT team. **What problems is Front solving and how is that benefiting you?** I use Front to triage and delegate customer emails, allowing our team to easily collaborate on email conversations and allocate tasks to the right people. Features like internal comments and response time tracking prevent accidental information sharing with clients and help monitor team workload. **Official Response from Otto B:** > Thank you for sharing such a thoughtful review! We’re delighted to hear that Front has helped your HOA and property management team triage incoming emails, collaborate more smoothly, and assign tasks with clarity. It’s great to know that internal comments and response-time tracking are making your workflows more secure, efficient, and supportive for your team. We also appreciate your honest feedback about setup and the learning curve for less tech-savvy teammates. Front is designed to support teams of all sizes, especially those without dedicated IT resources so input like this is incredibly valuable as we continue refining onboarding and usability. We do have a few resources like our Community (https://community.front.com/) and Our Academy (https://academy.front.com/app) to help Teams onboard. Thanks again for taking the time to share your experience. We’re glad Front is helping your team stay organized and responsive, and we’re here anytime you need support! ### 50. Effortless Email Management and Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony G. **Reviewed Date:** December 04, 2025 **What do you like best about Front?** I appreciate the ability to switch seamlessly between shared inboxes, like info@ or sales@, and my personal inboxes all within Front. This feature is incredibly valuable as it keeps everything in one place, eliminating the need to jump between multiple systems. I also love being able to share emails among team members effortlessly, which enhances collaboration and ensures everyone stays informed. The API integrations are amazing, in addition to the out-of-the-box integrations. Additionally, the initial setup of Front for my team was super easy, which made the transition smooth and hassle-free. This compelling ease of use, combined with its robust functionality, contributes significantly to why I would highly recommend Front to a friend or colleague, rating it a 10 out of 10. **What do you dislike about Front?** The form submission feature in Front could use some improvement. I feel that it is important to keep as many features available for small customers or startups. Additionally, it would be very useful if it were more obvious when someone submits a chat. **What problems is Front solving and how is that benefiting you?** I use Front to centralize customer communication by sharing and categorizing emails with team members, simplifying the switch between personal and team inboxes, and eliminating the need for multiple systems. **Official Response from Otto B:** > Thank you for sharing such a detailed and positive review! We’re thrilled to hear that Front’s shared and personal inbox features, seamless collaboration tools, and integrations have made managing your communications so effortless. It’s great to know that setup was simple and that Front has become such a valuable all-in-one solution for your team. We really appreciate your feedback on form submissions and chat notifications those are excellent suggestions. Thanks again for your thoughtful review and for recommending Front so highly we’re delighted to have you as part of our community! ## Front Discussions - [For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations?](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) - 1 comment, 4 upvotes - [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) - 1 comment, 1 upvote - [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) - 1 comment, 1 upvote - [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) - 1 comment, 1 upvote - [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) - 1 comment, 1 upvote - [View Front pricing details and edition comparison](https://www.g2.com/products/front/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+03%3A19%3A25+-0500&secure%5Bsession_id%5D=18eea7c8-9142-49d2-be26-0d182da3850f&secure%5Btoken%5D=1a635eb9c80795f10ca0443ddf0ccc5d277cfc529a1357648841c740236e6a18&format=llm_user) ## Front Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Gmail Backup Tool](https://www.g2.com/products/gmail-backup-tool/reviews) - [Gmail Backup Tool](https://www.g2.com/products/cigati-solutions-gmail-backup-tool/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews) - [TAI Supporting Services](https://www.g2.com/products/tai-supporting-services/reviews) - [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Front Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Front Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 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