--- title: Front Reviews meta_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2500 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2500 scale: '5' date_modified: '2026-07-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews **Vendor:** Front App **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,500 ## About Front Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. ## Front Pros & Cons **What users like:** - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. (165 reviews) - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. (145 reviews) - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. (128 reviews) - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. (127 reviews) - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. (97 reviews) - Users appreciate the **easy collaboration** features of Front, which enhance teamwork across departments seamlessly. (96 reviews) - Users highlight the **efficient email management** in Front, streamlining communication and enhancing organization across teams. (83 reviews) - Simple (78 reviews) - Intuitive (76 reviews) - Users appreciate the **time-saving capabilities** of Front, facilitating efficient customer support and streamlined communication. (75 reviews) **What users dislike:** - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. (67 reviews) - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. (58 reviews) - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. (54 reviews) - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. (37 reviews) - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. (35 reviews) - Search Functionality (35 reviews) - Users experience **email communication issues** with threading complexity, search difficulties, and limited mobile app functionalities. (33 reviews) - Search Difficulty (29 reviews) - Lack of Features (28 reviews) - Users experience a **steep learning curve** with Front, making it challenging to master all features effectively. (28 reviews) ## Front Reviews ### 1. Great for Collaboration and Streamlining Process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Front?** I like how easy it is to collaborate with colleagues and gain insights into customer needs. I really like that you can share certain conversations with guests via email instead of needing to add them as users. I also use the Jira, Slack and ClickUp integrations a lot to create tasks and provide additional context for things. **What do you dislike about Front?** - Creating new emails from templates is cumbersome. This is my biggest gripe with Front as I often use it to send out personalised Product update emails, which I do using a template. I would like to be able to select "From Template" from the "Compose" button drop down. - I would like a direct integration with Notion as it's our central documentation tool. - I've found that not everything syncs with my GMail box in terms of archiving, starring etc so I have to periodically go in and clean up my GMail box. **What problems is Front solving and how is that benefiting you?** It makes it very easy to collaborate on communications with customers - it's really useful to be able to get input on my messaging from different people in different teams before sending it out. **Official Response from Otto B:** > Hi there! Thank you for taking the time to leave us a review! It's great to know you're having a positive experience, especially with our integrations! We understand your frustrations with creating new emails from templates and the lack of a direct integration with Notion. Please feel free to contact our support team at any time at support@frontapp.com for assistance! Overall, it's great to hear that Front is helping you collaborate effectively with your colleagues and streamline your communication with customers. Thank you for being a valued Front user, and please don't hesitate to reach out if you need further assistance or have more feedback to share. ### 2. It was smooth and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark P. | Intermodal Operation, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Front?** The best thing about front is being user friendly and easy to interact with your colleagues. **What do you dislike about Front?** I don't think there is something I dislike about Front so far. **What problems is Front solving and how is that benefiting you?** The problem that Front solves is having communication within the email thread. **Official Response from Patrick V:** > Hi Mark, thanks for taking the time to leave your review! It's great to hear how helpful Front has been for your team! ### 3. Great conversation CS for our small team **Rating:** 5.0/5.0 stars **Reviewed by:** Cassidy G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Front?** Front was easy to train my team on and transition from our previous platform. It integrated well both with our in-house products and third-party integrations. As an admin, the in conversation messages logging makes troubleshooting rules and routing a breeze. Most of all, though, I enjoy that Front provides a much more conversational experience for our customers and an easy and intuative interface for users. **What do you dislike about Front?** Sometimes the way that Frton threads or groups messages can be frustrating. For example, after sending an email to a group of customers experiencing a delay, Front will thread all of those message responses together, because they corespond to the same initiating email, which means they need to be manually separated and addressed. Aside from these small issues, we have found Front to ber ery intuative and easy to use. **What problems is Front solving and how is that benefiting you?** Front is helping us provide conversational, multi-channel customer support. It helps integrate with our systems so that solving customer issues is more efficent, and support teams can communicate directly with other teams to resolve customer issues when needed. Front is helping us develop a help center and AI chat that is right-sized for our business needs. **Official Response from Michael Hughes:** > Hi Cassidy, thanks so much for your review. Great to hear that the conversational experience for your customers is a hit. We'd love to hear more about the threading issues you are experiencing here. If you haven't already, feel welcome to reach out to support@frontapp.com with more details. ### 4. Easy to use interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Front?** Collaborative features, organization of emails and archiving function **What do you dislike about Front?** nothing too much that I dislike, but chat function can make it hard to see emails sometimes **What problems is Front solving and how is that benefiting you?** Collaborating on email threads, we no longer have to CC to let team members view emails **Official Response from Otto B:** > Hi there! Thank you for taking the time to leave us a review. @mentioning teammates is also one of my favorite features! It truly helps with the collaboration efforts. If you have any questions or need assistance, please don't hesitate to reach out at support@frontapp.com. Thanks again! ### 5. Front's ability to organize, prioritize and streamline Customer Service are unparalleled. **Rating:** 4.5/5.0 stars **Reviewed by:** John W. | Innovation Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Front?** Industry-leading Customer Service / Support capabilities Outstanding Front Onboarding and Support Team Ease Implementation Front Academy & Community Resources Integrates easily with a wide variety of other applications Built-in Knowledge Base Desktop, Web & Mobile versions make access everywhere easy Growing AI Capabilities **What do you dislike about Front?** Knowledge Base(s) either 100% Public or Front-user Only access Calendar needs work Microsoft 365 Productivity App Integration needs work **What problems is Front solving and how is that benefiting you?** The Logistics company I’m part of, handles thousands of time-critical emails every day and our team’s productivity, accountability and yes, job satisfaction using Front, has soared. Specifically, we have used fron'ts tagging and rules features to streamline our Customer Operations and make huge strides towards furthering our goal of Delivering Exceptional Customer Service every day! **Official Response from Otto B:** > Wow John, thank you so much for this detailed review! We're thrilled to hear that Front has helped not only with your team's productivity but also with making work happier for your teammates 😊 Thank you also for your notes on the features that you feel need improving! It's really appreciated πŸ™ ### 6. It helps treating mails in such a scalable and powerful way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Front?** Snoozing emails, tagging colleagues on discussions **What do you dislike about Front?** Sometimes the sync between Front and Gmail is not optimal **What problems is Front solving and how is that benefiting you?** We save so much time for all our collaborators! And by using Team inboxes we empower collaboration. **Official Response from Otto B:** > We really appreciate you taking the time to share this feedback πŸ™Œ Thank you! So glad to hear Front is helping your team save time and increase collaboration πŸ’ͺ ### 7. One App Army **Rating:** 5.0/5.0 stars **Reviewed by:** shafaq b. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Front?** Actually, the best thing i like about Front is that we can communicate at multiple platforms from this single App at once. Like no need to log-into Gmail account ,easy to keep eye on business mails along with daily tasks simuntaneously. Moreover, its interface is Tech savy and easy to operate, perfect for begineer to industry experts. On the other hand, its integration is logically simple as well and easy to implement also. Last but not least, i use it daily and if i face any problem. Front's customer support is always there to assist me in real mean time with perfect possible soultion. **What do you dislike about Front?** My overall experience with Front is great but like others humanly developed apps it have some cons as well. I would like if we can have different color themes in Front ,to make screen colorful to elevate the mood. Since i am Designer, so i would love to have this option in my using application. Moreover, i would like if we can use animated/gif type emojis as well which makes convos more interesting in case of expressing the mood with collegue if some situation occures. **What problems is Front solving and how is that benefiting you?** Front is working as medium app for me to communicate with my supervisiors and projects managers while working everyday. **Official Response from Patrick V:** > Hi Shafaq, thanks for taking the time to leave your review! While we appreciate the great things you've mentioned about the product, we hear you loud and clear in regards to the feedback about color themes and emojis. Although we recently rolled out the ability for users to switch to dark mode, I do agree that adding color themes and allowing users to include animated emojis on top of the existing emoji selections can do wonders to add your own personality to the Front experience. I'll be sure to provide your feedback to our Product team, as we're very receptive to feedback from users just like yourself! ### 8. Rental Coordinator **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Front?** I like the seen feature with it being time stamped as well as how many times a person has seen it **What do you dislike about Front?** i dont like it when someone else can archive a conversation **What problems is Front solving and how is that benefiting you?** no real issues and the ease of customer service is good **Official Response from Patrick V:** > Thanks for leaving your review! We're always glad to hear what features are most useful for Front users. Additionally, feel free to let our Product team know what types of feature requests would be helpful for your team here: https://front.ideas.aha.io/ideas ### 9. very user friendly and many features that are very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Elaiza A. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Front?** Easy to manage email Lots of useful features **What do you dislike about Front?** best to have aa feature to recal a messaage **What problems is Front solving and how is that benefiting you?** being able to keep up on the emails that I am keeping track on using the subscribe feature **Official Response from Otto B:** > Thank you for taking the time to leave us a review, Elaiza! We're happy to hear you're finding Front easy to manage your emails. I too enjoy the ability to communicate with my team on conversations. It makes collaborating that much easier! Thanks again, Elaiza! ### 10. Front has been a very useful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Humberto P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Front?** I find very useful the way how Front works to reply to our customers as well as the way you can add templates; this makes our work easier and efficient. **What do you dislike about Front?** Most likely the only thing would be that sometimes Front gets frozen or a mesagae regaring enough momery pops up, so in those cases the app needs to be restarted. **What problems is Front solving and how is that benefiting you?** I'm sure Front is currently solving several problems as every kind of workflow needs to get constant updates, but I don't know exactly which are those. However, I consider very useful that kind of emails in which we receive information about how to understand the basics of Front. **Official Response from Otto B:** > Thanks so much for the review! Glad you're finding is useful :-) ### 11. A Game-Changer for Collaborative Email Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2024 **What do you like best about Front?** it's user freindly, very easy to use and very fast and helpful **What do you dislike about Front?** sometimes it's hard to track conversations **What problems is Front solving and how is that benefiting you?** communication and email overload. and helps me keep my messages organized and archived the ones i finished with **Official Response from Otto B:** > Thanks so much for the feedback! If you ever struggle to track conversations, please reach out to our Support team-- we'll be happy to help! ### 12. We thought we were efficient, then we got Front. **Rating:** 5.0/5.0 stars **Reviewed by:** Eugene M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Front?** I love the ability that allows me to access and manage everyone's signatures, and message templates. Setting up new users has never been easier, with the clone another user feature makes the consistency across all our customer support teams the same for everyone. All done by a few clicks of a button and a new user is set up and ready to get to work. Our customer support team is using this daily and they haven't been so efficient, with the ability to see in an instant what everyone has assigned to them. **What do you dislike about Front?** Sometimes when we merge and archive a message, the archive doesn't seem to sync through to the outlook inbox. This is an issue due to we still have a few people in our business needing to access the shared inbox but not on a full time basis. One of my pet hates is the fact that it doesn't auto capitalise the first word of each sentence like in microsoft word. **What problems is Front solving and how is that benefiting you?** The main problem it is solving is being able to see in an instant what everyone has assigned to them. This is benefiting us as we are able to ensure our team is not getting overloaded. **Official Response from Otto B:** > Thank you so much for taking the time to provide this feedback, Eugene πŸ™ We're thrilled to hear your Support team is able to put Front's collaboration features to such good use! The archive-sync point that you mentioned is expected, I'm afraid, if you're merging or moving conversations, but for that and your idea for auto-capitalisation, please don't hesitate to submit these to our Public Ideas Portal πŸ’‘ https://community.front.com/ideas ### 13. Front makes it easy to see and keep track of all important email. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Front?** I like most the fact that you can see all your inboxes in one place which makes it easeier to keep track of everything! **What do you dislike about Front?** There is nothing that i dislike abou front so far! **What problems is Front solving and how is that benefiting you?** It is helping me keep in contact with all customer support eam members making sure all customers get taking care of **Official Response from Otto B:** > Hi there! Thank you so much for taking the time to leave us a review, very much appreciated and we are glad to hear you are enjoying using Front. If you ever encounter any issues, please feel free to let our Support team know here: https://help.front.com/en/contact-us ### 14. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Front?** The filters are very useful. Search function works well too **What do you dislike about Front?** Formatting for messages. Also there are times when you can't send a message due to error **What problems is Front solving and how is that benefiting you?** Website issues **Official Response from Otto B:** > Thank you for your review! We are glad that you are enjoying Front! :) If you run into any issues relating to formatting or errors, please do reach out to our support time at support@frontapp.com ### 15. A well designed app, with familiar actions **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Front?** Our decision to choose Front hinged on its seamless integration with social media apps, enabling us to consolidate all comments and messages from our social channels into a single platform. **What do you dislike about Front?** One drawback we've encountered with Front is that when replying to comments from Facebook or Instagram directly through the app, it fails to tag the user properly, resulting in what appears to be a false mention. **What problems is Front solving and how is that benefiting you?** We appreciate that Front allows us to aggregate messages from all our social media accounts and email, providing a comprehensive overview of our customer conversations and enhancing our ability to manage communications effectively. **Official Response from Otto B:** > Thanks for sharing your positive experience! We're delighted to hear that Front's seamless integration with social media apps has been a key factor for your team. It’s great to know that consolidating comments and messages from your social channels into one platform is making communication easier and more efficient. We appreciate your feedback and please don’t hesitate to reach out to us regarding the tagging issue, we're happy to take a look! πŸ™‚ ### 16. Front is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Melody S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Front?** I love Front! We switched from Outlook to Front at the beginning of this year. I like how it is similar to using a cell phone the way the new messages pop in on the bottom instead of the top. I like how it separates the messages instead of one long stream. I also like that we do not have to share our inboxes with other co-workers. All the messages that are for customers go to one inbox and you can search that inbox and find anything you need to find. It is very helpful working for a trucking business. **What do you dislike about Front?** You have to learn how to use it it is different than any other email company out there. I don't know why or how it does it but for some reason, we have a customer where when she sends a new email somehow they all go to one email stream instead of separating them because they have a different subject line. We have run into this problem a lot recently. **What problems is Front solving and how is that benefiting you?** We were having problems with seeing all the customers emails because they were going to different emails. **Official Response from Otto B:** > Hi Melody! Thank you for taking the time to leave us a review! We're happy to hear that you've found success in using Front. If you find that threading is an issue, I recommend looking at this help center article- https://help.front.com/en/articles/2039. Here, you'll be able to review the different threading modes that may help separate emails that shouldn't be grouped together. If you're still encountering any issues, please contact us at support@frontapp.com, and we can review further! Thanks again, Melody! ### 17. Efficient and collaborative customer communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Franco M. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Front?** I love the shared inbox feature, which makes team collaboration seamless and ensures no customer query goes unanswered. **What do you dislike about Front?** I think that the sequences could be better. **What problems is Front solving and how is that benefiting you?** Front is solving the problem of disorganized and fragmented customer communication. It benefits us by centralizing all our emails, messages, and customer interactions in one place, improving response times, and enhancing team collaboration. **Official Response from Patrick V:** > Hi Franco, thank you for your review! We appreciate hearing about your team's experience with Front. If you ever encounter issues with Sequences in the future, please feel free to reach out to our Support team and they'll be happy to help troubleshoot any problems affecting your team. ### 18. Front makes it easier to organize tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Front?** Front is very easy to use. Helps us to organize the tasks better and assign or re-assign the emails in a very simple way. It is an amazing tool for team work. **What do you dislike about Front?** So far, I have not found any downsides. Maybe the fact that we cannot tag users with @ in the email text, but that is not a major problem. **What problems is Front solving and how is that benefiting you?** Front help us to solve every request from our clients and vendors in time. It is a great tool for following up. **Official Response from Patrick V:** > Hi there, thanks for taking time to leave your Front review! It's great to hear how Front has been helping your team with various workflows, but please feel free to submit any feature requests for our Product team to review here: https://front.ideas.aha.io/ideas ### 19. An Administrative Blessing! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Front?** The part about Front that I like the best is the commenting and assigning capabilities! I am the administrative director of a large summer camp and sometimes I get emails from parents with requests I need approval for in order to respond. On Front I can easily comment and tag my boss so that she can see the email and understand what I need help with. I love that I can assign specific emails that don't pertain to me to her or other directors, which helps me keep our inbox neat and tidy. I use Front daily in the summer while at work, but I also need to use it weekly over the school year from home, and I am able to do this smoothly and accurately when working at a distance from my fellow directors because Front makes everything visible to the others. I was not the first one to set it up for our business, but it integrated seamlessly with our other data/information collecting services and it connects to my Gmail as well. I don't often contact customer support, but the self help articles provided by Front have been very useful for when I was trying to figure out how to make templates. I love how I can have many labeled templates available for both the main business email and my personal work email. **What do you dislike about Front?** The one thing that I am not a huge fan of with Front is that whenever you click on an inbox, the first email on the page is automatically opened. This also opens them on my regular Gmail page, which can get a little confusing. I personally like to keep emails closed until I'm ready to address them so I can easily see what still needs to be done. That said, this is a minor problem since I can just mark it as closed again. **What problems is Front solving and how is that benefiting you?** The primary problem that Front solves for my job is that we have a main business email and we have a bunch of personal work emails. We need 1 person to always monitor the main business email and reply to our clients, and sometimes the admin director is not available to do this. Using Front gives everyone on the team access so they can help out if needed. It also lets our boss oversee and answer questions in real time. **Official Response from Otto B:** > Thank you so much for your feedback, it is really appreciated!!! ### 20. Best emailing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Diana S. | Senior Travel Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Front?** As a daily user of the app, the most helpful tool Front offers is the "compose with AI" button. This tool has been a game-changer for me, especially when it comes to writing sensitive emails. It not only saves me a significant amount of time but also adds an extra touch of professionalism to my messages. The tags are another feature I enjoy and are an essential part of my email organization. I appreciate the ability to personalize tags with colors or emojis, as well as the flexibility to make them private or public. Furthermore, the ease with which I can find specific emails using these tags is immensely helpful. Another aspect of Front that I find particularly useful is the customizable sidebar. Being able to tailor the sidebar to display only the inboxes I need to see allows me to prioritize my workflow efficiently. By far, Front is the best emailing app because of its user-friendly interface. Navigating through the app is intuitive, making it easy for me to utilize its features. **What do you dislike about Front?** To be honest, at the moment there is nothing I do not find useful or do not like about Front **What problems is Front solving and how is that benefiting you?** As an international company, the vast majority of our colleagues are not native English speakers, and all of our clients are English native speakers. For us, it is important to communicate in a professional and effective manner. The "compose with AI" function, aids us in composing more polished and professional emails. This tool will not only enhance the quality of our communication but also help us save time that could be better utilized for other important tasks. **Official Response from Otto B:** > Thanks so much for this detailed review, Diana. We're thrilled to hear these tools enhance your email efficiency and organisation. Your appreciation for our user-friendly interface and customisable sidebar motivates us to keep improving and tailoring our app to meet user needs like yours. ### 21. LESS HASSLE! EASY TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** Jessa G. | CSO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Front?** at first,i am used to the old front version, and now i appreciate the updated version becuase it's like convo messages and very easy to use. **What do you dislike about Front?** None. Great now! First update im not used to and the long chat in the space of front is short and need to scroll first, i was surprised when they made an update then fixed the problem even not told them. **What problems is Front solving and how is that benefiting you?** None. **Official Response from Otto B:** > Hello Jessa! Thank you so much for your review! We are glad you are enjoyig the new conversation styles and finding Front easy to use! ### 22. Overall experience is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Rosa-Mari L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Front?** * User-friendly and collaborative - I especially like the internal collaboration feature. * I love that we were able to do Netsuite integration with Front * I applaud the continuous improvements that are being made like the chat can now be merged with emails. **What do you dislike about Front?** - We are still unable to reply via email through the existing chat - I wish there was a way to organize emails via folders other than tags to make it easier to manage emails **What problems is Front solving and how is that benefiting you?** - Front allows me to reply to customer's emails promptly - Its collaborative feature allows for efficient workflow and reply time **Official Response from Patrick V:** > Hi Rosa-Mari, thank you for your review! Merging is definitely an important feature for many teams, and its very helpful to understand the features and types of functionality that users would like to be implemented into the merging tool. We appreciate you taking the time to let us know! ### 23. Front has made working together better! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Front?** Front has made colloborating with my team so much easier. It has allowed my colleagues and I to brainstorm on projects and client deliverables easier than before. **What do you dislike about Front?** The calendar is not as great as Outlook. I would like to be able to view my calendar as a sidebar the way I view it on Outlook. It also sometimes takes time for Grammarly or the autofill contacts to load. **What problems is Front solving and how is that benefiting you?** It is solving a lack of visibility into project management. Now we can see how a project is managed when it comes to client communication in a central place. **Official Response from Otto B:** > Thank you so much for taking the time to share this review! We're thrilled to hear that the team is enjoying Front. Regarding calendar functionality, please don't hesitate to submit a feature request on our Public Ideas Portal here: https://community.front.com/ideas πŸ™ We really appreciate your feedback, thanks again! ### 24. Front Review **Rating:** 5.0/5.0 stars **Reviewed by:** Darwin A. | Accounts Receivable Coordinator, Accounting, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Front?** This can be use in every organization for well communication **What do you dislike about Front?** Sorting of data is not very detailed and it's really need to search deep data **What problems is Front solving and how is that benefiting you?** The email management is very detailed **Official Response from Otto B:** > Thank you so much for the review and feedback, Darwin. We'd love to help you with any analytics questions, so please reach out to our Support team with any questions you have. ### 25. User-friendly and efficient platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Front?** I enjoy how simple it is to use Front to streamline and organize my workflow. As a project coordinator, it helps make managing multiple email accounts so much easier. **What do you dislike about Front?** A challenge I've faced with the app is helping a colleague add an inbox to her account. We've tried trouble shooting, however still never found a solution. I also suggest making improvements to the mobile app as I find it easier to use on the desktop than I do on my phone and I am often on the go. **What problems is Front solving and how is that benefiting you?** Email management and efficient workflow to improve email response times and sharing email threads amongst colleagues. **Official Response from Otto B:** > Hello! Thank you so much for your review! We really appreciate your feedback and hearing your expierence with Front :) if you are still having issues with adding her inbox, please contact our support team who would be delighted to help you! ### 26. Me and my team all love Front **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Front?** Initially, I approached Front with a hint of skepticism, expecting it to be just another email tool. However, my perception has undergone a positive transformation, and I have not only come to appreciate it but have also become an advocate for Front. It has proven instrumental in facilitating team onboarding and ensuring comprehensive team coverage. Being part of a client-facing team, one noteworthy aspect is the ability to assign other team members to a thread within the team inbox and leave comments on their drafts. This feature streamlines the onboarding process, preventing any lapses in communication and allowing everyone on the team to take a vacation without dropping the ball. Moreover, I am impressed by Front's "0" inbox mentality and its adeptness at condensing multiple emails into a single thread, consolidating all relevant information in one accessible location. The Front template feature has also won me over, eliminating the need to repetitively type the same content by providing a simple and efficient storage solution. **What do you dislike about Front?** The sole aspect of Front that doesn't resonate with me is the merge conversation feature. Occasionally, it causes confusion regarding the email address to which I am sending my messages. **What problems is Front solving and how is that benefiting you?** Facilitating new member onboarding, ensuring comprehensive team coverage, maintaining accurate records, and effective customer management. **Official Response from Otto B:** > Hi Zoe! We appreciate you taking the time to leave us a review! We're happy to hear that you're enjoying the experience. If you ever need further clarification on merging conversations, feel free to contact us at support@frontapp.com and we can help explain the behavior you're encountering! Thanks again! #InboxZeroForTheWin ### 27. Front review **Rating:** 4.5/5.0 stars **Reviewed by:** Paulina L. | Account executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Front?** My favourite Front feature is tagging a co worker under your e-mail. Real time saver! **What do you dislike about Front?** You cannot tag a person outside of company on e-mail and you cant copy and paste every outlook pattern. **What problems is Front solving and how is that benefiting you?** It saves a lot of your time by sharing information with your colleagues **Official Response from Patrick V:** > Hi Paulina, thanks for taking time to leave your review! We love hearing about how Front has helped teams save time or improve workflows! ### 28. Front had been a life changer, we went from a shared mailbox to Front and it transformed our team **Rating:** 5.0/5.0 stars **Reviewed by:** Armando V. | Sr. Director, HRIS/HR Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Front?** So many things, from the automation to the case assignment, and most importantly the metrics and insights gained. **What do you dislike about Front?** Can't think of a solid thing I dislike about front but we have struggled with users emailing different channels simultaneously **What problems is Front solving and how is that benefiting you?** Tracking of cases, SLA and workload management **Official Response from Patrick V:** > Hi Armando, thanks for taking the time to let us know how Front has helped your team! Please don't hesitate to reach out to our Support team here if you ever encounter any issues we can help with: https://help.front.com/en/contact-us ### 29. The best email client around **Rating:** 5.0/5.0 stars **Reviewed by:** Connor P. | Finance Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Front?** It makes it super simple to stay on top of your emails, and enables you to collaborate on email responses without having to forward mass chains around the business. **What do you dislike about Front?** Not entirely sure how the functions in Front (e.g. Snooze / Archive) action your emails in Gmail but I never look at emails through the Gmail client now so not much of an issue. **What problems is Front solving and how is that benefiting you?** Staying on top of emails and only showing emails I need to action imminently and pushing those back which don't need to be attended to now using the Snooze function. Also, being able to collaborate on emails without having to forward mass chains around the business. This is particularly helpful for Finance when we get invoicing/contracting queries which need input from FinOps and Commercial teams. **Official Response from Otto B:** > Thank you so much for taking the time to share this feedback, Connor 😊 We're thrilled to hear that your experience with Front has been so positive! πŸ™Œ ### 30. More Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Nathali C. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Front?** I like that I can have visibility of both my corporate and personal e-mail in one page. The desktop application is very usser friendly. **What do you dislike about Front?** I wish I could have a way to leave on hold pending e-mails without the snooze option. Flag them to ensure those remain on top without having to go a different tab. **What problems is Front solving and how is that benefiting you?** Being able to send e-mail directly from the group e-mails of our organization. **Official Response from Otto B:** > Thank you for the feedback! This is a great feature request. I encourage you to submit a request for it here: https://front.ideas.aha.io/ideas/new. Most of the improvements you see to Front come from ideas and suggestions like yours, so thank you for making Front even better! ### 31. I think Front has been a great experience using it it simple way to use text email fast easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Marc A. | Senior Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Front?** The versatility of the options that Front has is great. **What do you dislike about Front?** I like everything about the front so far. **What problems is Front solving and how is that benefiting you?** Front solves the point of sending text messages and email to my customers// **Official Response from Otto B:** > Thanks so much for leaving this great feedback, Marc. We'll keep working hard to ensure Front continues to be a great user experience. ### 32. Fantastic Modern Email Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Front?** I love being able to have conversations right in my inbox rather than sending even MORE emails back and forth, or communicating on another platform **What do you dislike about Front?** My only small gripe is that if more than one person gets the same email and they aren't merged yet, comments will show up in two seperate threads **What problems is Front solving and how is that benefiting you?** Streamlining efficiency and helping with communiation ### 33. Front Review 12/11/24 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Front?** Comments, Assigning Emails, Shared Inboxes **What do you dislike about Front?** More customization, able to @ mention in an email like Outlook **What problems is Front solving and how is that benefiting you?** Being able to connect with co workers in real time through comments on email threads. **Official Response from Patrick V:** > Thank you so much for taking the time to share your thoughts with us! We're happy to hear which features you find useful, and we're excited to learn about the types of features that would be beneficial for your team. Feel free to submit any features requests that could benefit your team here in our Ideas Portal: https://front.ideas.aha.io/ideas ### 34. Front experience + comments **Rating:** 4.5/5.0 stars **Reviewed by:** Justyna S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Front?** Commenting option under the emails where we can share info with coworkers. **What do you dislike about Front?** It's easy to miss some information if someone else archive email chain **What problems is Front solving and how is that benefiting you?** Front is easy to use, easy to find emails needed for work **Official Response from Patrick V:** > Hi Justyna, thanks for taking the time to leave your review! It's great that Front has been able to help your team out, but if you encounter any issues, please let our Support team know here and they'll be happy to assist you further: https://help.front.com/en/contact-us ### 35. Must-Have Collaboration Tool **Rating:** 5.0/5.0 stars **Reviewed by:** April S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Front?** The ability to @ my coworkers and discuss a customer issue without the customer seeing everything, then having one response, is my favorite feature. Snoozing emails, delay send, tags, dark mode, the APP on my phone and many other features also make it great. **What do you dislike about Front?** I honestly don't have any dislikes and I've been using Front for 3 years now. **What problems is Front solving and how is that benefiting you?** I have less emails since my company can chat right underneath the customer email. **Official Response from Otto B:** > Hi April! Thank you for taking the time to leave us a review! Mentioning my teammates is by far one of my favorite features as well! It makes it so convenient to collaborate with my team and keeps all of our communication organized. Thank you again, and we appreciate you being a Front customer! ### 36. The best business email app! **Rating:** 5.0/5.0 stars **Reviewed by:** Alva Pauline D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Front?** I love it's user interface and layout. The tags, snooze, and archive button locations are all very well-placed for ease of use and efficiency. It makes dealing with emails a breeze, considering I use Front daily. **What do you dislike about Front?** I wish they would add a feature to add folders where to move emails without having the need to put tags on them. **What problems is Front solving and how is that benefiting you?** Front helps me a lot in recovering missing old emails with invoices attached that I need in making my reports. Those reports are crucial to the company's financials so I am glad that Front's search feature is really great. **Official Response from Otto B:** > Thanks for taking the time to leave a review, Alva! We're so happy to hear that Front's collaborative features are benefitting your team. :) ### 37. Front is efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Sultona K. | Student Services Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Front?** It has many tools to help keep organized while being super easy to use at the same time. I use Front almost everyday as it is a big part of my workday. **What do you dislike about Front?** I haven't seen many downsides while using it except that it sometimes bounces back emails although the email is active. **What problems is Front solving and how is that benefiting you?** It helps keep emails very organized because I do get a mass volume of emails. It helps me sort emails into different sections. **Official Response from Patrick V:** > Hi Sultona, thanks for taking time out of your day to leave your review for us! We really appreciate it! We love hearing how useful Front has been for teams, but if you ever encounter any issues our Support team can help with, please feel free to contact them here to assist you: https://help.front.com/en/contact-us ### 38. Amazing product that has transformed how we service our clients and communicate internally **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge S. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Front?** Ability to have internal and external communication all in one thread **What do you dislike about Front?** No auto sync with Google Workspace contacts, lack of better integration with Zoho CRM **What problems is Front solving and how is that benefiting you?** Combining many customer communication platforms into one interface **Official Response from Otto B:** > Fanatic! We're thrilled to hear how we've helped transform your service experience for your clients. Thank you for your feedback regarding integrations, we'll be sure to share this with our product team. ### 39. It was excellent and the platform is efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Front?** The platform information is concise and contents are organized. **What do you dislike about Front?** I don't see anything wrong, the advertisements and emails are also minimal. **What problems is Front solving and how is that benefiting you?** None. So far I see Front gathering feedback for improvement and will benefit everyone. **Official Response from Otto B:** > Hi there! Thank you for taking the time to leave us a review. We're happy to hear you're enjoying using Front so far. If you have any improvements or features you'd like to see in Front, feel free to submit a feature request here- https://front.ideas.aha.io/ideas/new Thanks again! ### 40. Helps me work to maximum efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Maddy H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Front?** Ability to collaborate on drafts with colleagues Ability to snooze emails to more appropriate times Gamifies clearing your inbox Can leave comments on emails so no longer need a to do list Support are very responsive **What do you dislike about Front?** Means management can have a lot of visibility into your work, which can be a blessing and a curse Not great for formatting emails and tables within emails **What problems is Front solving and how is that benefiting you?** Tracking response time to align with KPIs Organisation to better serve clients Collaboration with colleagues to provide the best responses **Official Response from Otto B:** > Hi Maddy! We're so excited to hear Front is doing exactly what we want it to do for you! Collaborate, better manage emails, and help clear that inbox, all the things that make us happy too! πŸ˜ƒ Regarding the formatting table within emails, we received feedback on this and our team is looking into this. ### 41. Very amazed and delighted by FrontApp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Front?** - Its ability to generate analytics that are very detailed in many aspects. - Rules & Configurations with simple implementation yet complex reach. - Collaboration between the teams and ease of use. - Number of integrations, though I wish there were more besides using an API for non-existent ones. - Community-based model. **What do you dislike about Front?** - Occasionally, we get issues that need urgent customer support (such as service being down), but we have to wait at least 1 working day for a response. - With many teams, as an administrator on all teams, the UI becomes too crowded and a bit difficult to navigate. - There is no ability to group rules or nest them under a folder. **What problems is Front solving and how is that benefiting you?** Collaborating between the different teams and the integration of rules towards seamless customer service. **Official Response from Otto B:** > Thank you so much for your feedback and this detailed review πŸ™Œ Your notes on areas that you're less fond of are greatly appreciated too. Our Support team strives to keep response times down, and we even share our metrics on the Front website (I've added the link below). I'm sorry if you've experienced longer reply times from our team, but I appreciate you sharing that with us! Regarding the UI becoming crowding, this is also valuable feedback. Please don't hesitate to share more details about this with our Support team via email πŸ™ I can certainly see how the idea for grouping rules in folders could help with that! I would encourage you to submit this as an idea on our public portal: https://community.front.com/ideas Thank you again for taking the time to share this review, and looking forward to hearing from you! 😊 ### 42. An Easy Organized Way for Emails **Rating:** 4.0/5.0 stars **Reviewed by:** Beverly S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Front?** I really like how you can organize emails, correspondance and all the features it has. Once I got familiar with the product I saw how seamless it was and was able to switch over from my previous email platform to Front with ease. I enjoy the tag features, the way you can organize emails, the reminders you can set in place, and the snooze feature is genius. **What do you dislike about Front?** It took a minute to wrap my head around how it worked. Compared to what I was previously using, it was very different. The learning curve was a bit more steep than I would have liked, but once you use it for a few days and really delve in, it clicks and you see how forward thinking Front is. **What problems is Front solving and how is that benefiting you?** When I go out of town, my coworkers are able to easily manage my inbox without missing anything for any of my clients. It's also been a great tool to make sure I don't miss any deadlines because of the snooze feature for certain tasks/emails. **Official Response from Michael Hughes:** > Thank you for sharing your thoughts on Front Beverly. I certainly hear you, there is a lot to learn about Front. If you have have questions, you are more than welcome to reach out to our Support team support@frontapp.com ### 43. Managing communications in one login **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Front?** Mobile / Web streamline and internal communications on emails **What do you dislike about Front?** Its a bit Bit clunky to use. The side bar is not customizable to streamline one's working needs. Search needs working on! Search is very hard and in order to find something, we sometimes go back Gmail for example. **What problems is Front solving and how is that benefiting you?** Internal communcations on email quesries and multiple inboxes in one place. **Official Response from Patrick V:** > Hi there, thanks for taking the time to leave your review! We appreciate letting us know what's been helpful; however, we're always open to feature requests and suggestions, and you can give our Product team a heads about what would be beneficial for your team here: https://front.ideas.aha.io/ideas ### 44. Social Network E-mail **Rating:** 4.0/5.0 stars **Reviewed by:** Fabio P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Front?** Handling the e-mail like social network posts and all of its interactions. As for my business since there are 2 companies sharing the network it is really good to keep track of issues and bring the people involved to take action or just be on the loop, without the need to actually navigate through tens of previous e-mails. **What do you dislike about Front?** The notifications which are also inherited from the Social Network model sometimes makes your inbox a nightmare to handle, and if you add this issue with the fact tha there are no folders but tags that work as folders, the organization problem becomes even bigger. **What problems is Front solving and how is that benefiting you?** It is helping us solve issues faster without the need to forward hundreds of e-mails or putting the same information on a different platform (like Teams) over and over again just to keep people on the loop. **Official Response from Otto B:** > Hi Fabio! Thank you for taking the time to write us a review! If you find yourself overwhelmed with the amount of notifications you're receiving, I recommend adjusting the settings to something more favorable. You can adjust your settings by following the steps listed here- https://help.front.com/en/articles/2174 Thank you again! ### 45. I finally find the next-gen email software in my professional career **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Front?** With Front, emails now could be assigned to specific personnel for them to handle. This is very helpful for generic mailboxes that is accessed by multiple people. Now a person is assigned and becomes accountable for resolving that email. Also, rules can be set up so email could be automatically assigned to different people depending on certain setup criteria. **What do you dislike about Front?** Currently, there is only one person who can be assigned per email thread. For some cases, the email requires to be assigned to more than one person, e.g. 2 people. Another issue relates to the rules, sometimes the assigning rules stop working for no reason, and the email becomes "Unassigned", and is not assigned to anyone, which is very likely to be missed out. Hopefully, Front could improve/fix these two above soon. **What problems is Front solving and how is that benefiting you?** - Email is assigned to a responsible person. - Well integrated with current email app, e.g. Gmail. - Email assignments can be completed via automation with set up rules - very helpful with mailbox having high volume of incoming emails every day. **Official Response from Michael Hughes:** > Thanks for the detailed review. Very much appreciated. We'd love to help with the assignment functionality you mention. If you haven't already, please reach out to support@frontapp.com with more detail. ### 46. Front is good **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas M. | Logistics Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Front?** Front helps me to orgnaize all my emails from the work. It gives you the option to have multiple inboxes and your own personal email. **What do you dislike about Front?** Nothing really, I've been using it for the past couple of months and everything seems good. **What problems is Front solving and how is that benefiting you?** Front helps me organizing my inboxes and have easier access to the emails without loosing anything. Also have comunication with my teammates reagarding any particular email. **Official Response from Otto B:** > Thank you for taking the time to share your thoughts with Front, Nicolas! It's so great to hear that Front is working great for you, and we really appreciate the feedback! If you ever have any further queries, feel free to reach out to our Support Team at any time that suits you best - we are always happy to help! ### 47. Front Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Gary S. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Front?** The interface is user friendly, The way we can manage the inbox and the emails is really good. **What do you dislike about Front?** Intergrating multiple email is sometimes a bit challenging **What problems is Front solving and how is that benefiting you?** The multiple options it has to handle the email is really good. **Official Response from Otto B:** > Hello Gary! Thank you so much for your review! We are delighted that you are enjoying the interface :) If you ever need assistance integrating emails in the future, please don't hesistate to contact our support ### 48. One of the best organizational experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian A. | Logistics Coordinator, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Front?** My name is Sebastian and I have been using Front as my primary email management tool for quite some time now. What I like best about Front is the organizational features that Front provides. It truly makes managing our inbound emails a breeze. One of the aspects I like the most about it is the myriad of options available to organize and sort our incoming emails. The flexibility enables me to set up filters and tags effectively, ensuring that important emails are never overlooked. I can effortlessly allocate my attention to urgent matters without any hassle, thanks to the intuitive nature of Front's interface. **What do you dislike about Front?** One aspect that I find particularly frustrating is the lack of the ability to snooze emails based on time zones. As I reside in the Central time zone (CST), it becomes inconvenient for me to set reminders and notifications in the Pacific time zone (PST), as it does not align with my daily schedule. This often leads to missed deadlines or delayed responses, which I believe could be avoided with the addition of a time zone-specific snooze feature. Implementing this feature would not only benefit me but also other Front users across different time zones. **What problems is Front solving and how is that benefiting you?** Even though we get the message that a suspicious email is spam I'll say the problem it gets me the most is security concerns – As with any online service, there is a risk of security breaches or hacking. ### 49. Fronts pretty helpfull everyday **Rating:** 4.5/5.0 stars **Reviewed by:** Leanne J. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Front?** I really appreciate how it automatically populates my contacts, even if they haven't emailed me before. It's a time-saving feature that I find very helpful Additionally, I've been impressed with the AI-powered tool for constructing emails. It has certainly made the task of composing emails much more efficient and effective. I'm excited to continue exploring its capabilities and integrating it into my workflow. **What do you dislike about Front?** It combinds some emails for one contact. that dont have anything to do with each other. **What problems is Front solving and how is that benefiting you?** seamless collaboration I've experienced while working with your team.From the very beginning, the communication has been efficient and effective, allowing us to coordinate and achieve our goals with ease. The level of professionalism and dedication displayed by the team members has truly contributed to the success our joint project. **Official Response from Otto B:** > Hi there, thank you for taking the time to leave us a review! We're happy to hear your experience with Front has been positive. Thank you again! ### 50. Great app, but could use some improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Front?** The tag automation to organize your e-mails is great, as well as the option of tagging your coworkers and collaborating on e-mails. I also really enjoy the design of the platform. **What do you dislike about Front?** There are still some downsides compared to other standard e-mailing apps... On my company we collaborate with other countries and branches that haven't migrated to Front. Among the difficulties of collaborating on these different apps, here are some: can't use the option to "vote" on e-mails (not compatible on Front); not being able to deny or accept a meeting without sending an automatic notification to the inviter; filtering options for finding e-mails can get very precise but also somehow isn't as intuitive as on the previous app (sometimes I open the other app just to find a certain chain of e-mails, as Front hardly ever bring the e-mail I have in mind among the first options). On my department, coworkers from other countries that don't use the tool have the habit of editing the chain of e-mail and adding their answers on top of a previous e-mail, with Front whenever I read on an e-mail chain a "please find my comments highlighted on your e-mail", I know I won't be able to see it, and will have to open the other app to be able to check it. **What problems is Front solving and how is that benefiting you?** I understand how valuable Front has been for our sales team and how easier it has been for them to collaborate, specially on customer e-mails. To me, as a finance controller, the main gain is on time, as I organize my e-mail to be the most optimized for my needs as possible. Also side-tagging and working on quick resolutions ineternally with coworkers before replying on some e-mail chains. **Official Response from Otto B:** > Thank you so much for taking the time to leave a review and share this feedback! I've reviewed your points, and will share your feedback with our Product Team regarding features such as the ability to vote on emails, reply to calendar invitations without sending a notification, and the search issues you've encountered. We can help give you some tips regarding working with teams who amend past emails so that you can manage those easily within Front. Please reach out to our Support Team for assistance! :) ## Front Discussions - [For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations?](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) - 1 comment, 4 upvotes - [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) - 1 comment, 1 upvote - [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) - 1 comment, 1 upvote - [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) - 1 comment, 1 upvote - [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) - 1 comment, 1 upvote - [View Front pricing details and edition comparison](https://www.g2.com/products/front/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A59%3A47+-0500&secure%5Bsession_id%5D=a0ead6ca-2e4d-425b-a7df-021c8a300a8a&secure%5Btoken%5D=3e73f7463ea1dd5de52a5d1bdd2746fa5ab811eca9589ae37d826d1c207fb069&format=llm_user) ## Front Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Gmail Backup Tool](https://www.g2.com/products/cigati-solutions-gmail-backup-tool/reviews) - [Gmail Backup Tool](https://www.g2.com/products/gmail-backup-tool/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews) - [TAI Supporting Services](https://www.g2.com/products/tai-supporting-services/reviews) - [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Front Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Front Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,652 reviews)