---
title: Front Reviews
meta_title: 'Front Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 2500 reviews by the users' company size, role or industry
  to find out how Front works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 2500
  scale: '5'
date_modified: '2026-07-21'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Front Reviews
**Vendor:** Front App  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 2,500
## About Front
Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations.



## Front Pros & Cons
**What users like:**

- Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. (165 reviews)
- Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. (145 reviews)
- Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. (128 reviews)
- Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. (127 reviews)
- Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. (97 reviews)
- Users appreciate the **easy collaboration** features of Front, which enhance teamwork across departments seamlessly. (96 reviews)
- Users highlight the **efficient email management** in Front, streamlining communication and enhancing organization across teams. (83 reviews)
- Simple (78 reviews)
- Intuitive (76 reviews)
- Users appreciate the **time-saving capabilities** of Front, facilitating efficient customer support and streamlined communication. (75 reviews)

**What users dislike:**

- Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. (67 reviews)
- Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. (58 reviews)
- Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. (54 reviews)
- Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. (37 reviews)
- Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. (35 reviews)
- Search Functionality (35 reviews)
- Users experience **email communication issues** with threading complexity, search difficulties, and limited mobile app functionalities. (33 reviews)
- Search Difficulty (29 reviews)
- Lack of Features (28 reviews)
- Users experience a **steep learning curve** with Front, making it challenging to master all features effectively. (28 reviews)

## Front Reviews
  ### 1. Great for Sharing Emails and Collaborating Privately

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 24, 2026

**What do you like best about Front?**

sharing mail with coworker, and chatting about it without clients seeing it

**What do you dislike about Front?**

discussion system is not the best, i don't like that it's mixed with mails, and it's not easy to find once archive, i would prefer 1 discussion per person

**What problems is Front solving and how is that benefiting you?**

it's easier to discuss problematics thanks to the tags and @ people in discussions and mails

**Official Response from Otto B:**

> Thank you so much for the review! We're so glad Front is helping your team collaborate more easily.

We completely hear your feedback about discussions getting buried in email threads and being tough to find after archiving. A great workaround for this is using the Discussions tab, it gives you a separate, dedicated space just for internal chats away from your main inbox. To find your archived discussions there, simply toggle the filter at the top to "Done."

  ### 2. Game-changing shared mailbox solution that actually delivers on its promises

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maxime C. | After Sales & Services Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 18, 2025

**What do you like best about Front?**

Front has completely transformed how our team handles customer communications and support. What I love most is how intuitive it is, we were up and running in no time, and even non-tech team members picked it up instantly. With 16 team members using it daily to manage over 8,600 emails per month, Front has become the backbone of our customer support operations.
The shared mailbox feature is a game changer, no more wondering if someone else already responded to a customer or missing critical support requests. The collaboration tools let us work together seamlessly, assign conversations to the right team members based on expertise, and maintain consistency in our customer support responses. The integration capabilities are excellent, allowing us to connect with our existing tools effortlessly. It's elevated our entire customer service operation and made us significantly more efficient as a team.
What really impresses me is Front's commitment to continuous improvement, we see regular updates and new features more than once a month, which shows they're actively listening to user feedback and enhancing the customer support experience. This constant evolution means our support capabilities keep getting better too.

**What do you dislike about Front?**

While Front excels at conversation management, I'd love to see more flexibility in connecting third party AI tools and custom integrations. It would be helpful to have more granular tagging options at the email level. The customer support team is great, but response times could be faster during peak hours.

**What problems is Front solving and how is that benefiting you?**

Front solved several critical problems that were hampering our customer support efficiency and team collaboration. Before Front, we struggled with email chaos, our 16-person team was constantly duplicating efforts, missing customer emails, or accidentally sending multiple responses to the same inquiry. We had no visibility into who was handling what, leading to frustrated customers and stressed team members.
Front's shared mailbox functionality eliminated these issues completely. Now we have full transparency across all customer communications, with clear assignment and tracking of every conversation. The collaboration features allow us to work together seamlessly, with internal notes and @mentions ensuring nothing falls through the cracks.
The customer support workflow optimization has been transformative. We can now efficiently manage over 8,600 emails per month without the previous bottlenecks. Response times have improved dramatically because team members can see conversation history, pick up where colleagues left off, and maintain consistent communication standards.
Integration capabilities have streamlined our entire tech stack, connecting Front with our CRM and other essential systems. This eliminates the need to switch between multiple platforms, saving hours of administrative work daily.
The benefits are measurable: faster response times, improved customer satisfaction, better team collaboration, reduced stress levels, and significantly higher productivity. Front didn't just solve our email management problems, it transformed our entire approach to customer support and made us a more cohesive, efficient team.

**Official Response from Otto B:**

> Thank you so much for this incredibly thoughtful and detailed review! We're thrilled to hear that Front has become such a core part of your team’s customer support workflow and that it's helping you stay on top of such a high volume of communication with clarity and consistency.

We're grateful you’ve highlighted our shared inboxes, collaboration features, and integrations—these are exactly the kinds of capabilities we’ve worked hard to make seamless. Your feedback on AI tool flexibility and more granular tagging is also very helpful!

Thanks again for putting your trust in Front,we’re proud to be a part of your team’s transformation and growth!

  ### 3. Simplified Email Management and Enhanced Collaboration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Dave J. | CS Operations Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Front?**

I love how Front simplifies my inbox management, keeping it clean and organized. The enhanced internal messaging capabilities are fantastic for facilitating easy communication without needing to forward emails. I also appreciate its focus on archiving emails, which helps me maintain a zero inbox status. The team's collaboration is significantly enhanced by using Front, making workflows smoother and more efficient.

**What do you dislike about Front?**

I wish Front would actually archive the emails in my Gmail account. Currently, if I check my Gmail inbox, none of the emails appear as archived, which I find disappointing. While Front provides a surface-level archiving feature, it doesn't affect my Gmail account's status, and I would prefer the archiving to reflect in Gmail as well.

**What problems is Front solving and how is that benefiting you?**

I find the product simplifies my inbox management and enhances team communication, reducing the need for risky email operations. The internal messaging and archiving help maintain a zero inbox efficiently.

**Official Response from Otto B:**

> Thank you for sharing your thoughtful feedback! We're so glad to hear that Front is helping you stay organized, maintain a zero-inbox workflow, and collaborate more efficiently with your team. It’s great to know that internal messaging and archiving have streamlined your daily communication.

Thanks again for taking the time to leave a review and for helping us improve Front!

  ### 4. Front Keeps Everything Organized, but Needs Option to Switch Versions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Wendolin A. | Property Maintenance Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Front?**

Front has truly been the best tool for keeping everything organized and centralized. I can quickly send emails, initiate discussions with my teammates on various topics, and get real-time notifications related to my work. It really has everything I need!

I use it every day, and customer support is there when I need it. It's easy to link to any tool you need. 
It was easy to implement for our company's needs.

**What do you dislike about Front?**

I wish there were an option to switch between the last version and the new one whenever I want.

**What problems is Front solving and how is that benefiting you?**

I like having all my tools organized in one place, including my calendar.

**Official Response from Otto B:**

> Thank you for your thoughtful review! We’re so happy to hear that Front helps keep everything organized and centralized for you from managing emails and discussions to connecting with your favorite tools. It’s great to know implementation was smooth and that our support team has been there when you’ve needed them.

We appreciate your feedback on switching between the old and new versions totally understand that adapting to changes takes time.

Thanks again for taking the time to share your experience, we’re thrilled Front is helping streamline your day-to-day work!

  ### 5. The Mobile App has failures and doesnt work 

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 13, 2022

**What do you like best about Front?**

I like the website and the organization of the emails but I have a hard time with the App and the Mobile App, so many issues constantly 

**What do you dislike about Front?**

the mobile app as we need to log in every hour 

**What problems is Front solving and how is that benefiting you?**

When something is wrong with the app they immediately send you an email or you can see a pop up showing you the problem. Also, it would be great if you can started the emails again

  ### 6. Great experience for people that have to manage several emails at a time

**Rating:** 4.5/5.0 stars

**Reviewed by:** Isabel E. | Head of productions, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about Front?**

I really appreciate the fact you can comment over emails with your team without having to type a new email and have everything all over the place. The tasks, the zoom and google calendar APIs are great. The smart notifications are wonderful. The access to a single email from different team members and aldo different emails for just one person. Very well integrated.

**What do you dislike about Front?**

On this new update I find it harder to search for certain emails, sometimes the archive emails are not so easy to access. The searcher could have some improvement. Also I miss the discussions and assign to me folders/

**What problems is Front solving and how is that benefiting you?**

We used to only use gmail and whatsapp and all the infomration got mixed or was hard to find. I had to open different emails and it was a nightmare.

**Official Response from Otto B:**

> Thank you for taking the time to share your experience! We're so glad to hear how features like internal comments, task management, calendar integrations, and smart notifications are helping you and your team stay organized across multiple inboxes. It’s wonderful to know that Front has helped reduce the chaos of switching between tools and made collaboration much easier.

Thanks again for your review, we’re excited to keep making Front even better for you and your team!

  ### 7. Front’s Automation Makes Client and Team Workflows Seamless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Front?**

What I like best about Front is the amount of automation there is to make the client and team member experience so much smoother and more accurate

**What do you dislike about Front?**

The search feature but it's something always improving

**What problems is Front solving and how is that benefiting you?**

It's solving speed to response and accuracy of responses too.

**Official Response from Otto B:**

> Thank you so much for taking the time to share your experience! It's awesome to hear that our automation features are helping your team work faster and more accurately. That's exactly what we're going for.

On search, we appreciate the honest feedback. You're right that it's an area we keep investing in. Over the past year alone, we've shipped stemming improvements so you don't need to remember the exact form of a word, exclusion filters to cut through noise, better support for searching dates and numbers in custom fields, and more. There's plenty more in the pipeline, so it should only keep getting better from here.

Thanks again for being a Front user and for sharing your thoughts. We really appreciate it!

  ### 8. Intuitive and Forward-Thinking Email Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 02, 2025

**What do you like best about Front?**

I appreciate how intuitive it is and how it helps us categorize emails and keep track of them. For instance, if I want an email to reappear in my inbox later in the week, I can do that easily.

**What do you dislike about Front?**

Honestly, my experience with Front has been excellent. There’s really nothing I dislike about it. It feels very forward-thinking, and I really appreciate that.

**What problems is Front solving and how is that benefiting you?**

With Front, I am able to organize my emails by priority, which helps me work more efficiently. Since I started using it, I haven't missed anything important. Communication with my team has become much simpler, as I can easily tag them in ongoing conversations. The workflow is much smoother compared to traditional email.

**Official Response from Otto B:**

> Thank you for your kind review! We’re so glad to hear that Front’s intuitive design and organization tools like snoozing, tagging, and prioritizing are helping you stay on top of your inbox and work more efficiently. It’s wonderful to know that you find Front forward-thinking and that it’s simplifying communication for your team.

Thanks again for taking the time to share your experience, we’re thrilled Front is making such a positive impact on your workflow!

  ### 9. Front Makes Cross-Office Collaboration Effortless

**Rating:** 4.5/5.0 stars

**Reviewed by:** didier p. | Sales Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Front?**

I’ve been working with Front since 2019, and I’m still amazed at how much it helps me collaborate with my colleagues. We have offices in Europe and on both the East and West Coasts, and it makes coordinating across locations a lot easier.

**What do you dislike about Front?**

I’d like the rules to be more intuitive, since they’re still a bit complicated to manage.

**What problems is Front solving and how is that benefiting you?**

Internal communication is much easier, and it also makes it easier to send clear answers to our clients.

**Official Response from Otto B:**

> Hey Didier,

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've been happy using Front for all this time.

We appreciate the feedback around our Rules, and it's definitely something our team will consider moving forward. If you're ever having any trouble using your Rules or even understanding them, feel free to reach out to our support team and they will be more than happy to go through them with you.

Thanks again from all of us at Front

  ### 10. Effective Solution for Communication Challenges

**Rating:** 4.5/5.0 stars

**Reviewed by:** Daniel W. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2026

**What do you like best about Front?**

I like Front for its ability to monitor communication history. The chat history record is preserved, which is really important for my work. I also appreciate how Front is relatively easy to set up and use, making it a convenient tool for our team.

**What do you dislike about Front?**

I think missing mails could be kept in a permanent place, especially after archiving.

**What problems is Front solving and how is that benefiting you?**

I use Front to solve disappearing mails and to monitor communication history, ensuring chat history is preserved.

**Official Response from Otto B:**

> Hey Daniel,

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've been happy using Front. It's great to hear that the communication history and preserved chat records are making a real difference in your day to day work. We know how important visibility and context are for teams.

We are also glad that setup and usability have felt straightforward. Making Front intuitive and easy to adopt is something we care deeply about.

Having missing emails stored in a permanent location, even after archiving, sounds like it would provide added reassurance and make tracking conversations easier. I can see how that would help with continuity and confidence in your workflow. In this case I would recommend submitting a feature request on our community forum here https://community.front.com/ideas. This allows other users to vote on ideas so we can review them as potential future features.

Thanks again for your feedback :)

  ### 11. Front is user-friendly for communicating with coworkers and clientele; great platform!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 10, 2022

**What do you like best about Front?**

The AI feature helps a lot in responses and I find that I work faster and more efficiently. 

**What do you dislike about Front?**

The update to the software look was a bit less appealing than the previous version, but I have adjusted and now gotten used to the new look. 

**What problems is Front solving and how is that benefiting you?**

Front is benefiting me by organizing my work emails best, and being able to filter through messages conveniently. I do feel that it helps me feel more productive.

  ### 12. Outlook sync is one-way only. Made Front unusable for our team mid contract

**Rating:** 0.0/5.0 stars

**Reviewed by:** Grey H. | MD, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 03, 2026

**What do you like best about Front?**

The interface is clean and simple to setup.

**What do you dislike about Front?**

The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows.

**What problems is Front solving and how is that benefiting you?**

It’s designed to centralise shared inboxes and team communication. Unfortunately, due to the one-way Outlook sync, it no longer solves that problem for us and actively creates confusion and duplicated work.

**Official Response from Otto B:**

> Thank you for taking the time to share this feedback, we’re really sorry to hear about your experience. We understand how disruptive it can be when an integration change impacts established workflows.

You’re absolutely right that Front is designed to centralize shared inboxes and reduce duplication, and it’s frustrating to hear that the Outlook sync behavior has instead caused confusion and extra work for your team. 

  ### 13. the front in box is good and it keeps our team organized

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sasha M. | c, Enterprise (> 1000 emp.)

**Reviewed Date:** June 24, 2022

**What do you like best about Front?**

its keeps all my messages and emails in order.

**What do you dislike about Front?**

sometimes the emails gets mixed up but over all its good

**What problems is Front solving and how is that benefiting you?**

i like that they changed the pay out its a bit more organized.

  ### 14. Streamlined Team Collaboration and Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** John C.

**Reviewed Date:** September 23, 2025

**What do you like best about Front?**

I appreciate Front's easy setup process, allowing me to connect my email via API without assistance. The tagging feature is invaluable for cross-team communication, eliminating the need for forwards and starting new threads. I also love the search functionality, which provides a comprehensive view of email history, making it effortless to manage conversations and associations with customers. The inbox routing rules and status updates keep my workflow organized efficiently. The software's core integration in our workflow and its ability to streamline cross-team communications make it irreplaceable.

**What do you dislike about Front?**

I find the analytics section challenging to interpret. Despite attempting to use different filters and views, I haven't succeeded in making sense of the analytics reports.

**What problems is Front solving and how is that benefiting you?**

I find Front enhances cross-team communication by allowing tagging in emails and offers a holistic view of company communications, streamlining interactions and making email management efficient with features like inbox routing rules and archiving.

**Official Response from Otto B:**

> Thank you for your detailed feedback! We’re thrilled to hear that Front has become such a core part of your workflow—from easy setup and powerful tagging to routing rules and search that make managing conversations seamless. It’s great to know these features are helping your team streamline cross-team communication and stay organized.

Thanks again for sharing your experience, we’re so glad Front is helping your team work more efficiently across communications!

  ### 15. Great Email Insights, But Lacks Detailed Read Receipts

**Rating:** 4.5/5.0 stars

**Reviewed by:** Samira A. | Customer Success & Partnerships Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Front?**

The conversations I have with my team before responding to an email. 
The option to see if my email was read, what time, and how many times. 
Ai feature to review my emails

**What do you dislike about Front?**

I cant see who read my emails, what if it was only the people on my team and not the main sender

**What problems is Front solving and how is that benefiting you?**

I know can discuss how to respond to customer inquires under the actual email, before I would have to start a new thread or chat. Keeping everything in one location is VERY helpful.

**Official Response from Otto B:**

> Thank you for sharing your experience! We’re so glad to hear that Front helps you collaborate more effectively with your team discussing responses right inside the conversation is exactly what we built Front for. It’s also great to know that features like read receipts and AI review are helping you stay informed and confident in your communications.

We appreciate your feedback about visibility on who specifically read an email. We understand how that level of detail could be useful.

Thanks again for taking the time to leave a review and for being part of the Front community!

  ### 16. Front makes daily customer communication simple and efficient.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julio C. | Customer support specialist., Mid-Market (51-1000 emp.)

**Reviewed Date:** September 12, 2025

**What do you like best about Front?**

What I like most about Front is how easy it is to centralize all customer communications in one place. It allows me to quickly respond to clients, keep track of conversations, and collaborate with my team without losing context. The interface is intuitive, and the ability to use templates and internal comments really helps streamline our workflow. It also helps me a lot with my support work.

**What do you dislike about Front?**

There’s not much I dislike about Front, but sometimes notifications can be overwhelming if multiple people are collaborating on the same thread. A bit more flexibility in notification management would make the experience even better.

**What problems is Front solving and how is that benefiting you?**

Front helps us centralize and organize all customer communications in one place, which reduces confusion and saves time. Instead of switching between multiple tools, my team can easily collaborate, assign messages, and track progress directly in Front. This has improved our response times, made our workflow more efficient, and allowed us to provide faster, more consistent support to our customers.

**Official Response from Otto B:**

> Thank you for the fantastic review! We're so glad to hear that Front has helped centralize your communications and improve your team's efficiency. We appreciate your feedback on notification management and will pass this along to our product team for consideration.

  ### 17. Efficiency on overdrive!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nikki A. | Customer Service / Order Entry, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about Front?**

I love how easy it makes keeping my inbox organized and efficient!

**What do you dislike about Front?**

I don't like the smart merge feature linking emails together that should be new requests. The way my team works, even if it is the same customer it should create a new email. Nobody on my team works just one customer like that. We all share the work and work queue style so this causes some requests to go missing or overlooked.

**What problems is Front solving and how is that benefiting you?**

Helping to evenly distribute workloads, eliminate cherry picking from teammates & easily add inline comments for collaboration.

**Official Response from Otto B:**

> Thank you for taking the time to share your experience! We're so glad to hear that Front helps keep your inbox organized and supports efficient, collaborative teamwork across your queue.

We also appreciate your feedback about the Smart Merge feature. We understand how your team’s shared workload model could make automatic merging less ideal, and we’ll pass this along to our product team as we continue refining how conversation linking works. You can check out our "keep actions seperate" Article in the Help Centre to see if this would work better for you and the Team.

Thanks again for your review, we’re happy Front is helping your team stay productive and aligned!

  ### 18. User Friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elyse W. | Client Services Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** July 18, 2025

**What do you like best about Front?**

The Front user interface is user friendly. The ability to chat internally on email threads and the ability to quickly assign emails/tasks aids efficiency and task management. The ability to snooze emails also helps with task management. Finally, the ability to share email drafts allows for ease of internal alignment before sharing external communications.

The message template features that allow a quick reply to an email with a prepopulated email templates is one of my favorite tools. It is mega helpful!

**What do you dislike about Front?**

A point of improvement would be to have the option to create email templates that can be sent to multiple prepopulated recipients (in addition to the ones that exist that can be used with email responses and which are very helpful.

**What problems is Front solving and how is that benefiting you?**

Front allows for effective coordination between internal teams and customers, allowing us to meet customer needs.

**Official Response from Otto B:**

> Thank you for the great review! We’re so glad to hear that the UI, internal chat features, and templates are helping you stay organized and aligned with your team.

Your use of features like snooze and shared drafts really shows the kind of high-impact collaboration we aim to support.

Thanks for being a part of the Front journey—we’re grateful to have you with us!

  ### 19. It's is very convenient to use. It has very advanced features which makes our work so easier.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2023

**What do you like best about Front?**

The tagging and assignment features are particularly helpful in maintaining accountability and streamlining workflow.

**What do you dislike about Front?**

One area where Front could improve is reporting and analytics depth. More customizable dashboards with detailed performance metrics (e.g., response time by assignee, stage-wise tracking, workload distribution) would help in better monitoring productivity.

**What problems is Front solving and how is that benefiting you?**

We can specify our work in different teams which is more beneficial using Front tool.

**Official Response from Otto B:**

> Thanks so much for the kind review! Analytics is definitely part of the product we're continually looking to improve, thanks for sharing your thoughts, we really appreciate it.

  ### 20. Great Internal Comments, But Replying Can Be Confusing at First

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 15, 2026

**What do you like best about Front?**

I like the area where we can leave notes for the other agents, the Internal comment section.

**What do you dislike about Front?**

It is very confusing to use at first; I am not sure where to reply from when wanting to leave out certain things.

**What problems is Front solving and how is that benefiting you?**

I'm unaware of any problems being resolved.

**Official Response from Otto B:**

> Thanks for the feedback! We’re glad the Internal Comments are helpful for collaborating with your team, and we hear you that replying can feel confusing at first. We’re working on making the experience clearer and easier to learn.

  ### 21. Great Tool for Email Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Front?**

Be able to comment within internal team and share the email draft. Be able to work as a team in general

**What do you dislike about Front?**

I do not have paticular feature that I do not like about Front

**What problems is Front solving and how is that benefiting you?**

Team email and visible for internal comments and traces

**Official Response from Otto B:**

> Thank you for your review! We’re glad to hear that Front is helping your team collaborate more effectively through internal comments and shared drafts. Working together in one place with full visibility is exactly what we aim to make seamless.

We appreciate you taking the time to share your experience, happy to have you as part of the Front community!

  ### 22. Front Should Be The Email Tool That Every Company Uses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vivian Y. | Flight Management Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2025

**What do you like best about Front?**

I have used Front for over 3 years and I can easily say that it's the best email tool that extends communication between colleagues. There are tons of amazing features, which include and are not limited to communication between emails, which allows you to highlight text and contact someone to bring to their attention. You have the ability to add documents, emojis, gifs, to provide additional support to the email sender without having to call them. It's extremely useful in real time without delay, data is saved so you can always reference back to it. Front is also integrated with scheduling software like Avianis where simply putting in the trip number in the comments will automatically generate a link to the trip page. Front is very user friendly and allows further organization by setting up rules that will automatically tag emails into folders by the rule set up. Using Front is a game changer for communication, ease of visibility on email chains, organization, and also statistics on the productivity of each user as well as a team. Another valuable feature is being able to snooze emails to remind you to follow up with a client as well as assigning emails to the correct individual. Within Front, discussions can also be created easily, and you can also adjust the amount of time you have to recall an email, which is a priceless feature that can prevent a major mistake. I can't imagine not using Front - it saves hours of productivity in the workplace while keeping it fun and involved.

**What do you dislike about Front?**

Customer service can be slow to review errors, and they require a message ID to resolve the issue when not all issues are specifically email related. When actioning an item, if an error message occurs or gives the wrong message, Front will not be able to assist as they cannot "track" the origin of the message. When changing subject lines, you need to change 2 of them, as the email subject line does not always transfer to the Front Subject line once changed.

**What problems is Front solving and how is that benefiting you?**

Increased communication and integration with other software such as Avianis and Microsft Word

**Official Response from Otto B:**

> Thanks so much for the fantastic review! We're thrilled to hear how Front has become such a valuable part of your workflow, from team collaboration and tagging rules to integrations and snoozing features. We truly appreciate your thoughtful feedback about support and subject line syncing, it helps us improve. We're glad Front continues to save you time and enhance communication!

  ### 23. Simplifies 100% of your work tasks

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 01, 2025

**What do you like best about Front?**

I like that it reimagines the idea of having a full mailbox and allows you to have a clear vision of the urgent matters to tackle, by allowing you to archive, organize and snooze emails. 
I like that you can tag someone in a discussion without having to reply to the email. Also, by being connected to other apps like Hubspot, I can easily switch from one to the other and follow up with customers easily.
Great feature the fact that I have a few seconds to go back when sending an email.
It has great functionalities overall that I'm still exploring, I use it everyday and it has reduced significantly the time I spend searching my emails.
It was implemented by my company to communicate and I could quickly pick up all the most important features.
Trainings and FAQ from the customer support where useful and I never had an unanswered question.

**What do you dislike about Front?**

I would like the "trash" email button to be more accessible/visible so that I can easily filter my emails by categorizing between trash and archive faster.

**What problems is Front solving and how is that benefiting you?**

Problem was having too many emails in one place and all mixed up, it is solved by archiving, snoozing them and categorizing them easily and it is very intuitive. 
Having a shared inbox helps to have communication flowing within the team as well.

**Official Response from Otto B:**

> Thank you so much for this positive feedback, and for taking the time to share your thoughts on your initial experiences with Front! 🙌 It's great to hear how many different aspects and features have already been helping with your day-to-day 💪

In regards to quickly distinguishing between "Trash" and "Archive" when triaging your inbox, I'd recommend checking out the "Keyboard shortcuts" Help Center article that I've linked below 😊 Getting a couple 'key' shortcuts in your muscle memory really helps to speed things up!

  ### 24. Streamlined Email Management with Front

**Rating:** 4.5/5.0 stars

**Reviewed by:** smitha r.

**Reviewed Date:** January 21, 2026

**What do you like best about Front?**

I like how Front keeps everything organized when dealing with office emails. It's easy to filter emails, and I really appreciate features like archive and snooze. The initial setup was pretty straightforward too.

**What do you dislike about Front?**

I don't like that junk emails need to be manually moved to the junk folder instead of being automatically sorted.

**What problems is Front solving and how is that benefiting you?**

I use Front for office emails, and it keeps everything organized. I like how easy it is to filter emails and use features like archive and snooze.

**Official Response from Otto B:**

> Thank you so much for sharing your experience with Front and for highlighting how it helps you stay organized with features like filtering, archiving, and snoozing. We also appreciate your feedback about junk emails that we can share with our Product team!

  ### 25. Simplify team collaboration with ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ludovic M.

**Reviewed Date:** December 29, 2025

**What do you like best about Front?**

I love the simplicity of using Front. The tags are great for sharing information, which makes the tool valuable for me. It was very easy to set up, which facilitated our transition from Gmail. We use Front to organize team emails and task sharing, and it has truly improved our teamwork.

**What do you dislike about Front?**

The fact that it is in English

**What problems is Front solving and how is that benefiting you?**

Front helps with task sharing and team email organization. I appreciate the ease of use and the tags, which are valuable for sharing information.

**Official Response from Otto B:**

> We're glad to hear that you find Front's simplicity and tags valuable for sharing information. We understand that language preferences can be important, and we are continuously working to improve our language support.

  ### 26. Front is awesome

**Rating:** 4.0/5.0 stars

**Reviewed by:** Chris N. | CCO, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 12, 2025

**What do you like best about Front?**

The easy UX it has and how is very intuitive. The analytics sections and the ability of sequences for mass emails. The availability to set workload, the integration with different channels like whatsapp and SMS.

**What do you dislike about Front?**

That you don't have a chatbot available for your customers. I love your library of resources and  articles but it would be easier to have a chatbot that can redirect you to the typed solution instead of guess work through a lot a lot a lot of articles. Also, I dont like that we cant join groups in whatsapp.

**What problems is Front solving and how is that benefiting you?**

Ability to talk to all customers, through different channels in 1 place.

**Official Response from Otto B:**

> Thank you for your valuable feedback! We're thrilled to hear that you find our UX intuitive and appreciate the multi-channel capabilities.  We appreciate the feedback regarding chatbot availability and WhatsApp group integration because it helps us shape what we improve next.

  ### 27. Easy to use, but some improvements will make it better

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hannah P. | Out of hours, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2023

**What do you like best about Front?**

Updates make it easier to do things. 
Message id doesn’t always work

**What do you dislike about Front?**

Bring back spell check when doing emails 

**What problems is Front solving and how is that benefiting you?**

able to comment on emails

**Official Response from Otto B:**

> Hey Hannah,

Thank you for taking the time to leave this review.

I am glad to hear the recent updates are making things easier for you, and that being able to comment on emails is helping your team collaborate. We also have some steps here on how you can get Spell Checker set up for Front https://help.front.com/en/articles/2075

We are sharing this feedback with our team internally, and we are actively working to keep improving the editing and messaging experience. Thanks again for all your feedback..

  ### 28. God experience whit this app

**Rating:** 5.0/5.0 stars

**Reviewed by:** Oleh I. | operations managment, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 02, 2022

**What do you like best about Front?**

The chance to discuss account mail with your collegues for alligment off all team 

**What do you dislike about Front?**

maybe the rules you can change/amminister

**What problems is Front solving and how is that benefiting you?**

The fasters comuninations

  ### 29. Keeps Our Team Aligned and Organized Effortlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** aleja m. | Operations manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Front?**

I really appreciate Front because it helps our team stay aligned, encourages better interaction, and makes it much easier for large teams to organize their tasks.

**What do you dislike about Front?**

The only aspect I dislike is that it occasionally merges the subjects, which appears to be due to an integration issue with Outlook.

**What problems is Front solving and how is that benefiting you?**

The primary benefit is that it allows for a single shared inbox, making it possible to assign tasks efficiently.

**Official Response from Otto B:**

> Thank you so much for taking the time to share your feedback, Aleja 🙌 We're thrilled to hear that you're making great use of Front's collaboration features! 
If any of those merge cases you mentioned cause issues, please don't hesitate to reach out to our Support team at support@frontapp.com for investigation 🔎 

  ### 30. Ticket management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 02, 2026

**What do you like best about Front?**

Management of ticket tools, where it helps to respond to our clients, whether through WhatsApp, email, or Facebook.

**What do you dislike about Front?**

At the time, the use of AI was somewhat complicated due to certain limitations, now they are heading in a very good direction, waiting to use it in 2026.

**What problems is Front solving and how is that benefiting you?**

With the rules of Frontapp, it helps us manage the load by segments and make a fair assignment to each of the support agents.

**Official Response from Otto B:**

> Thanks so much for sharing your feedback! We're really glad to hear that our multi-channel management is helping your team respond seamlessly across WhatsApp, email, and Facebook! 

It's great to hear that our rules engine is working well for you to balance workload and ensure fair distribution across your support agents. Smart routing is such a critical part of team efficiency, and we're always working to make it even more powerful.

I really appreciate your candid feedback about AI. You're absolutely right that we've been evolving quickly in this area, and we're excited about the improvements we've made and continue to make in 2026. We'd love to hear more about your specific use cases as you explore the updated AI features. Feel free to reach out to our team at support@front.com with any questions or suggestions.

Thanks again for being a Front user and for taking the time to share your feedback!

  ### 31. Snooze and Sub-Categories Make Follow-Ups Easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2026

**What do you like best about Front?**

I like the ability to snooze an email and the sub-categories of open inbox, that allows me to easily follow up with the sender.

**What do you dislike about Front?**

The open inbox can get overwhelming occasionally

**What problems is Front solving and how is that benefiting you?**

It solves the problem of spending more time to jump between emails & follow up

**Official Response from Otto B:**

> I’m really glad Snooze and the Open inbox sections are helping you stay on top of follow ups and keep things moving without having to bounce between emails. We hear you on the Open inbox getting overwhelming sometimes, especially when things get busy. We appreciate you sharing your feedback, and we are always working on ways to make it easier to manage. Thanks again for taking the time to share this.

  ### 32. Great tool for contact centers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 29, 2025

**What do you like best about Front?**

I would like to express my appreciation for the versatility of the platform, particularly its capability to provide analytics, as well as its clean and user-friendly interface. Furthermore, I find the new AI tools to be extremely beneficial in streamlining my workflow and enhancing my emails to better align with the client's tone. We utilize it daily for our customer support, making it an essential tool for our operations.

**What do you dislike about Front?**

While it has a nice UI, sometimes it is hard to find what I am looking for. It does not distract from the functionality.

**What problems is Front solving and how is that benefiting you?**

Front serves as our primary email system. All customer-related communications are directed to Front, enabling our frontline agents to interact directly with our clients. This system has proven effective in allowing us to meet our clients' needs at their convenience, providing support without the necessity of speaking with an agent, and accommodating their schedules.

**Official Response from Otto B:**

> Thank you for sharing your experience! We’re so glad to hear that Front is helping your contact center stay productive, especially with features like analytics, a clean UI, and the new AI tools that make workflows and email personalization easier. It’s great to know that Front has become such an essential part of your daily operations.

We also appreciate your note on navigation,it’s helpful feedback and something our team is continually working to improve so everything is as easy to find as possible.

Thanks again for your thoughtful review, we’re thrilled Front is making a positive impact on both your team and your customers!

  ### 33. Unified Inbox Revolutionizes Customer Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 06, 2025

**What do you like best about Front?**

Unified Inbox: All customer messages, from email, SMS, and live chat to social media, are consolidated into one central hub, saving time and providing a complete customer history in one place.

**What do you dislike about Front?**

Poor Contrast and Clutter: The dark mode has been criticized for lacking sufficient contrast, making it difficult to distinguish between different sections and conversations.

**What problems is Front solving and how is that benefiting you?**

Improving team collaboration: Internal comments and shared drafts allow team members to discuss customer inquiries or get a second opinion directly within the message thread, without the customer seeing the internal conversation. This keeps all context in one place and boosts efficiency.

**Official Response from Otto B:**

> Thank you for taking the time to share your experience! We're thrilled to hear that Front’s unified inbox is helping streamline your customer communication by bringing email, SMS, chat, and social channels into one central place. It’s great to know that features like internal comments and shared drafts are boosting collaboration and keeping your team aligned and efficient.

We also appreciate your feedback about dark mode contrast. We do have a Beta for our New Inbox experience if you would like to join - https://community.front.com/groups/invite-beta-inbox-redesign-next-steps-75 

Thanks again for your thoughtful review, we’re glad Front is helping your team work together more seamlessly!

  ### 34. Effortless Email Management for the Whole Team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julia T. | Dispatcher, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about Front?**

Sorting emails for everyone in the company has made managing our inboxes much easier. It really improves the way we handle emails.

**What do you dislike about Front?**

I honestly can't think of anything I dislike about Front. Everything has worked well for me so far.

**What problems is Front solving and how is that benefiting you?**

This tool helps save time, and everyone can easily see what is happening within the company.

**Official Response from Otto B:**

> Thank you so much for sharing your experience. It's great to hear that Front’s shared sorting has made inbox management easier and improved how your team handles email. We’re also glad the time savings and visibility across the company are helping day to day. If you ever have feedback or need a hand with anything, please feel free to reach out to our support team!

  ### 35. A surprisingly powerful tool — even for solo founders

**Rating:** 5.0/5.0 stars

**Reviewed by:** Oscar C. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 04, 2025

**What do you like best about Front?**

The Twilio SMS integration was the game-changer for me. I run a startup and was searching for a shared inbox-style solution that could handle multiple channels and scale with me. Even though I’m using it solo, Front’s automation tools, "seen" email tracking, and ease of setup made it stand out. I’m used to complex systems, but deploying Front was fast, smooth, and intuitive. The platform feels purpose-built for modern communication workflows.

**What do you dislike about Front?**

Sequences feel a bit underbaked right now. The concept is there, and I can see where they’re going, but it still lacks some polish and flexibility compared to the rest of the platform. I'm confident it'll mature over time, but for now, it's the only area that feels behind.

**What problems is Front solving and how is that benefiting you?**

Front solves the mess of managing communication across multiple channels. As a startup owner, I used to juggle emails, texts, and tools separately. With Front, everything is centralized, so I can stay organized, respond faster, and automate key tasks. It’s made my workflow more efficient and scalable, even as a solo operator.

**Official Response from Otto B:**

> Thanks so much for your thoughtful review. We are thrilled to hear how Front has been a game-changer for your startup, especially with the integration and automation tools! 🚀

Thanks again for taking the time to share your experience. We’re excited to keep growing with you! 

  ### 36. Front is one of the best tools on the market

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hristo K. | Senior Key Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 16, 2025

**What do you like best about Front?**

What I like the most is the easy integration with other tools like Asana. It makes the workflow super easy.

I also love how you can make a different configuration and work as team. Every team member would be able to monitor my emails during my vacations and this makes sure that nothing will be missed.

**What do you dislike about Front?**

To be honest, there is not anything in particular that I dislike. 
If Front has a better CRM connection could improve the ¨all-in-one¨ type of experience, but this is not a real disadvantage, because the pros in using Front are outstanding.

**What problems is Front solving and how is that benefiting you?**

Ease of communication with our partners and tracking the results and total workload.
I also think that the biggest benefit in our business growing benefits from using Front, since this allows us to help each other all the time.

**Official Response from Otto B:**

> Thanks for sharing your feedback with us! We're glad to hear that Front's integrations and team collaboration features are helping your business grow.

  ### 37. Front

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 05, 2021

**What do you like best about Front?**

I love that they are always updating and adding helpful tools to make my job easier 

**What do you dislike about Front?**

Making the boxes all sizeable where I can make them what ever size I need 

**Recommendations to others considering Front:**

It's great, you have the ease of everything in one spot. 10/10 recommend!

**What problems is Front solving and how is that benefiting you?**

I have to hard reload sometimes to get company things to work

**Official Response from Patrick V:**

> Thank you for taking the time to leave a review! We're thrilled to hear how helpful Front has been for your team! Feel free to let us know if there are any issues that come up that our Support team can assist with here: https://help.front.com/en/contact-us

  ### 38. Good platform when it comes to team collaboration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jay B. | Project Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about Front?**

I like the ability to share inboxes across teams and to easily chat right on email threads.  The ability to customize email sorting rules is also very detailed and useful.

**What do you dislike about Front?**

I think Front could use more general inbox customization options.  For example whether the most recent emails are at the top or the bottom, different themes, etc.  It should have all of what basic email tools such as Outlook and Gmail have, but it's not quite there in every aspect.

**What problems is Front solving and how is that benefiting you?**

We have a small team of project managers and look forward to using Front's ability to share inboxes for easy handoffs to watch each other's incoming emails when someone is out of the office.  This way customers don't have to always email a different person if their usual point of contact is out, especially unexpectedly.

**Official Response from Otto B:**

> Thank you for sharing your thoughtful feedback! We're so glad to hear that Front is helping your team collaborate smoothly—especially when it comes to inbox sharing and supporting each other during out-of-office moments.

  ### 39. Seamless Integration, Productivity Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Valentin P.

**Reviewed Date:** December 29, 2025

**What do you like best about Front?**

I love the accessibility between the different tools that Front offers. The integrations, like Gleipnir, allow me to work faster.

**What do you dislike about Front?**

Tasks should be able to be modified more easily. When an email is entered into a personal box with a tag, there should be a button to remove it from the open box while it remains in the tag box.

**What problems is Front solving and how is that benefiting you?**

Front allows me to categorize my emails and tasks, speeds up my work through integrations, and optimizes email distribution to improve productivity.

**Official Response from Otto B:**

> Hi Valentin, thank you for the kind word. We're so glad Front and integrations like Gleipnir are helping you work faster! We appreciate your feedback on task and tag management and will share it with our product team.

  ### 40. All of my communications in one app. I like the ease

**Rating:** 4.0/5.0 stars

**Reviewed by:** Deshawn M. | Loan Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Front?**

I like having all of my communications in one application with text and email from my clients intergrated into our Tinman system.  I like the ability to send out mass text SMS messages to my clients very easily.  I love the intergration of AI, I use the AI to re-write my emails and messages daily.

**What do you dislike about Front?**

The least helpful thing about Front, there so much info on screen at once it can be distracting.

**What problems is Front solving and how is that benefiting you?**

Front solves the problem of having to import my communications to a third party application like Tinman. It also solves the problem of having to write different emails, I am able to use templates that I or other teammates had created to make my communications more productive .

**Official Response from Otto B:**

> Hi Deshawn! Thanks so much for your feedback. Have you had the opportunity to test out the new Front inbox redesign? One of the reasons it was created to help ease visual/mental clutter when using Front. You can find out more about that here! https://help.front.com/en/articles/3449728

Thanks again for your feedback, we really appreciate it!

  ### 41. Best Collaboration Email Tool Every

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jesse A. | Employment Practices Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 30, 2025

**What do you like best about Front?**

Prior to working with Front, I had no idea how outdated email was! Things I got used to like emailing a draft, having someone edit and email it back, and me copying and pasting into a new email to send (and having to verify I didn't make a copy/paste error) are eliminated with Front. Not only can my peers and I mention each other and give access to a specific email thread without including the recipients, they can help me craft, they can leave comments, and they can even add attachments, change who the email is being sent to and more! 

The mentioning/tagging of others in email threads alone is a game changer. I've never worked with such an amazing and collaborative tool before, I can't imagine going back to the old thing! Even makes G-Mail look outdated!

Also love the snooze and archive functions. Makes getting to inbox zero so simple!

**What do you dislike about Front?**

I don't like that my emails don't actually get read. However, every once in a while I log into my email and just mark everything as read.

**What problems is Front solving and how is that benefiting you?**

The ability to collaborate with my coworkers easily helps a ton. In my role I provide lots of support in legal requirements and the fact that I can draft an email on someone's behalf helps make everything easy and compliance.

**Official Response from Otto B:**

> It's wonderful to learn how Front has helped with your approach to email! We're delighted that functionalities like tagging colleagues, collaborating on drafts, and internal notes are proving so impactful for your group. We're grateful for your comprehensive and glowing review!

  ### 42. Great Visibility with Colleague Tagging and Easy Task Takeover

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2026

**What do you like best about Front?**

the option to tag your colleague for visibility esp your manager and the option to let them takeover when needed (during vacation)

**What do you dislike about Front?**

nothing that I dislike so far; it works as needed

**What problems is Front solving and how is that benefiting you?**

visibility on the email conversations

**Official Response from Otto B:**

> We’re really glad to hear that Front is helping with visibility and features like @mentions/tagging teammates. Those collaboration and coverage workflows are exactly what Front is built to support. We also appreciate you sharing that there’s nothing you dislike so far, that means a lot. Thanks again for your feedback, and please don’t hesitate to share ideas as your team continues using Front.

  ### 43. Mostly mediocre software

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Front?**

It covers a lot of use cases and works together with many different tools.

**What do you dislike about Front?**

It feels like for a lot of features that are (in my opinion) essential for writing emails or other messages they just go with a mediocre implementation and don't improve on it. Some concrete examples:
- When you first click on "Reply" to an email, start typing and then click on "Reply all", instead of just adding the additional emails to the message it forces you to delete the whole message and start again
- When you have a template set up and use a "Name" placeholder in there, it regularly gets autofilled with the email address, if the name isn't explicitly in the sender. So you end up with the template going "Hi john.doe@email.com", which of course no one would ever write.
-Up until now, all AI features have been super underwhelming. I can think of many that would be super useful (sanity checks for sent out messages, checking that the name of the respondent is correct etc.) and they haven't done any of those
There are many more like this, I don't want to list them all.
I also really hate the redesign. It makes it so much harder to scan an inbox for messages that haven't been read and makes a lot of other things more cumbersome.

**What problems is Front solving and how is that benefiting you?**

It's our central inbox and tool for communicating with customers/prospects

**Official Response from Otto B:**

> Thank you for your detailed and honest feedback, we truly appreciate the time you took to share your experience with Front.

We’re glad to hear that you find Front flexible in supporting a wide range of use cases and integrations across your workflows. That kind of adaptability is exactly what we strive to provide.

That said, we hear your concerns loud and clear. Your feedback has been shared with our product team, as we're always working to close the gap between what Front currently offers and what would make it truly exceptional for our users.

We also understand that interface changes can disrupt muscle memory, especially after you've just gotten comfortable. Our goal with redesigns is to enhance usability over the long term, but your point about scan-ability and inbox visibility is important, and we’ll keep this in mind as we iterate further.

Thanks again for being open with us, we’re committed to improving, and feedback like yours plays a critical role in helping us get there.

  ### 44. Front is a perfect work tool!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** March 29, 2023

**What do you like best about Front?**

I appreciate that it's more streamlined and easier to navigate.

**What do you dislike about Front?**

I don't like that the only option when sending a message is to archive. 

**What problems is Front solving and how is that benefiting you?**

It's solving the need to make an outbound phone call.  Most customers are working and don't have the time to stop and take a call.

**Official Response from Otto B:**

> Thank you so much for taking the time to share your thoughts and feedback! We're glad to hear that you love using Front to communicate with your customers. 

Please feel free to reach out to our support team directly if you ever have trouble sending messages in Front! We can help to investigate any issue. Additionally, if you want any tips about how to manage the various sections  and views in your workspace, let us know. :) 

  ### 45. Collaborative Inbox That Brings Clarity to Shared Communication

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 03, 2025

**What do you like best about Front?**

Front allows teams to manage shared inboxes like support@ or finance@ in a highly transparent, collaborative way. The ability to comment internally on emails, assign threads to teammates, and build automations that route or tag messages has significantly streamlined our operational workflows.

**What do you dislike about Front?**

Actions in Front don't always sync back to Gmail, which means I have to manage my personal inbox separately to stay organized, essentially doing the same work twice. This makes it less efficient for solo or dual-use inboxes. Also, the rules engine can be unreliable; sometimes rules don't trigger as expected, even though they’re set up correctly. It can be difficult to troubleshoot what’s going wrong without clearer diagnostics or logs.

**What problems is Front solving and how is that benefiting you?**

Front solves the chaos of managing shared inboxes by letting us assign, comment on, and triage emails without endless forwarding or confusion. It eliminates duplication of work and keeps everyone aligned, especially during peak season when we’re handling thousands of time-sensitive requests.

**Official Response from Otto B:**

> Hi there! Thank you so much for taking time to share this feedback with us 😊 I'm thrilled to hear that Front is helping streamline your team's workflows!

In regards to the challenges you mentioned, I can completely understand the friction that the Front <> Gmail sync limitations can cause. While I'm afraid I don't have a "perfect" solution to this for you, I will ensure that your feedback is shared with the relevant team. 
If rules ever give you trouble, many cases can be diagnosed directly within the rule editor using Front's rule tester:
- https://help.front.com/en/articles/2431104 

Our Support team is also available 24 hours a day, 5 days a week to assist with any other issues you face with your rules 💪 

Thank you again for your feedback, and I wish you a pleasant and productive day! 

  ### 46. Team collaboration and visbility

**Rating:** 5.0/5.0 stars

**Reviewed by:** Claudia N. | Social Impact | Account Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** September 10, 2025

**What do you like best about Front?**

It is a great tool to be connecting with the team, and to keep an open discussion without having to forward or send many emails! Also it is a great tool to not miss important communications or emails the whole team has access to the inbox

**What do you dislike about Front?**

The calendar functions doesn't always work and sometimes it foes not allow to accept the invitations correctly. 

Also It is not possible to mention directly someone that is cc in the email, as you can do in outlook.

**What problems is Front solving and how is that benefiting you?**

Effective communication with teams in one platform.

Emails visbility

**Official Response from Otto B:**

> Thank you for sharing your experience! We’re so glad to hear that Front is helping your team collaborate more effectively, avoid missed communications, and stay aligned without the need for endless email forwarding. That’s exactly the kind of teamwork and visibility we aim to support.

We also appreciate your candid feedback on the calendar functions and mentions. We understand how important these features are to smooth daily workflows, and your input helps us focus on making improvements where they matter most.

Thanks again for taking the time to leave a review, we’re excited to keep making Front even better for you and your team!

  ### 47. AI Co pilot Makes Email Refinement Effortless and Impactful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Front?**

AI Co pilot and the integration in refining the email messages does enhance the verbal impact

**What do you dislike about Front?**

My experience with front is rather positive only.

**What problems is Front solving and how is that benefiting you?**

customer support

**Official Response from Otto B:**

> Thanks for the great review! We’re glad Front’s AI Copilot and integrations help you refine messages and communicate with more impact. It’s great to hear Front is supporting your customer support workflow.

  ### 48. Everything in One Place—Simple and Convenient

**Rating:** 4.0/5.0 stars

**Reviewed by:** Alena S. | Recruiter, Enterprise (> 1000 emp.)

**Reviewed Date:** January 14, 2026

**What do you like best about Front?**

All e-mails in one place. Team coooperation.

**What do you dislike about Front?**

Not sure I use all the functions, just an inbox in general.

**What problems is Front solving and how is that benefiting you?**

One company address to gather all tasks from the outside world.

**Official Response from Otto B:**

> Thanks for the lovely review, we really appreciate it! If you're interested to find out more about features, I'd recommend taking a look at our Product tour: https://front.com/product-tour You can also check out our Product updates feed to see new releases: https://community.front.com/product-updates

  ### 49. Front Product Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 29, 2025

**What do you like best about Front?**

What I like most about Front is the ease of use since I use it frequently for work. Everything is simple to understand when it comes to sending emails and any time I need help, I go to their FAQs which is rich and deep with information. 

Front has alot of integrations with other programs so that helps my workflow be more streamline.

There are so many ways to stay organized. You can create views, personal folders and more. It's hard to get lost and be confused within in their ecosystem since it's so straightforward and you always have their help center to lean on. I reached out to their customer support one time and they were super helpful and quick to respond. Their Help Center is so vast and detailed that I rarely need to speak with their customer service though.

**What do you dislike about Front?**

I don't really like the new interface so I use the old one. The new interface feels overwhelming

**What problems is Front solving and how is that benefiting you?**

Customer communication. It's benefiting me because I have the ability to initiate conversations with customers and follow up on their reachouts. With the integrations, Front elimates the need to go back and forth between our other tools and resources. Overlall, it's a great all-in-one tool.

**Official Response from Patrick V:**

> We sincerely appreciate your feedback on Front. It is invaluable to understand how our application is helping to enhance team efficiency and facilitating seamless communication with team members

  ### 50. Front Experience

**Rating:** 2.5/5.0 stars

**Reviewed by:** Mwile Isaac M. | Support Team Lead, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 14, 2025

**What do you like best about Front?**

What I like best about Front is how it brings email and team collaboration together in one place. The shared inboxes, internal comments, and clear assignment of messages help our team stay organized and aligned without needing to forward emails or rely on external chat tools. It makes communication faster, more transparent, and much easier to manage at scale.

**What do you dislike about Front?**

One thing I dislike about Front is that some advanced features—like certain integrations or automation capabilities—can be a bit restrictive or require higher-tier plans. Additionally, while the platform is generally intuitive, there can be a learning curve for new users unfamiliar with the shared inbox concept. More in-app guidance or clearer error messages would help improve the onboarding experience and avoid missteps, especially around automation rules.

**What problems is Front solving and how is that benefiting you?**

Front helps us streamline communication by consolidating emails, messages, and team collaboration into one platform. This reduces response times, improves transparency across teams, and ensures that nothing falls through the cracks. Overall, it enhances productivity and helps us deliver better service to our clients.

**Official Response from Otto B:**

> Thank you for your thoughtful review highlighting how Front brings together email and team collaboration to improve your communication workflow! We appreciate your feedback about our pricing tiers and onboarding experience - we're always figuring out how to improve accessibility and guidance for new users and this is helpful for us to know!


## Front Discussions
  - [For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations?](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) - 1 comment, 4 upvotes
  - [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) - 1 comment, 1 upvote
  - [Are there any &quot;Front hacks&quot; that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) - 1 comment, 1 upvote
  - [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) - 1 comment, 1 upvote
  - [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) - 1 comment, 1 upvote

- [View Front pricing details and edition comparison](https://www.g2.com/products/front/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-07-21+21%3A11%3A57+-0500&secure%5Bsession_id%5D=f2142298-6d9f-45bd-85d7-0b13b72a7113&secure%5Btoken%5D=b1b8975f812a62cc25a57ec666db9da61ff7c9ff7b0411e2adc557ec35675277&format=llm_user)
## Front Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [Gmail Backup Tool](https://www.g2.com/products/cigati-solutions-gmail-backup-tool/reviews)
  - [Gmail Backup Tool](https://www.g2.com/products/gmail-backup-tool/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Kit](https://www.g2.com/products/convertkit-kit/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews)
  - [OMS+](https://www.g2.com/products/oms/reviews)
  - [Paddle](https://www.g2.com/products/paddle/reviews)
  - [Pipedrive](https://www.g2.com/products/pipedrive/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews)
  - [Supabase](https://www.g2.com/products/supabase-supabase/reviews)
  - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews)
  - [TAI Supporting Services](https://www.g2.com/products/tai-supporting-services/reviews)
  - [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews)
  - [UserVoice](https://www.g2.com/products/uservoice/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## Front Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Usability**
- All-Employee Access
- Supporting Documents
- Two-Way Communication

**Productivity Tools**
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System

**Inbox Tools**
- Unified Inbox
- Filters
- Reminders
- Notifications

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Sorting & Filtering**
- Attachment Search
- Tags
- AI Sorting
- Predefined Rules

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Process**
- Mentions
- Tickets
- Macros

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance

**Reporting**
- Priority Case Alerts
- Trend Analysis
- Performance Monitoring

**Analytics**
- Trends
- Performance Tracking
- Email Tracking

**Coordination Tools**
- Calendar
- Contacts
- Task Management

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Integrations**
- Microsoft Outlook Integration
- Gmail Integration
- Apple Calendar Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Software Options**
- Desktop Application
- Mobile Application

**Time Management**
- Unified Inbox
- Email Automation
- Snooze

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Generative AI**
- AI Text Generation
- AI Text-to-Speech
- AI Text Summarization

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Email Client - Agentic AI**
- Autonomous Task Execution
- Cross-system Integration

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Agentic AI - Email Management**
- Autonomous Task Execution
- Cross-system Integration

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

## Top Front Alternatives
  - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,652 reviews)