--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews & Product Details Visit Website Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. * * * Product Website Front Seller [Front App](https://www.g2.com/sellers/front-app) Discussions [Front Community](https://www.g2.com/products/front/discuss) Languages Supported English Solution Type All-in-One Overview by Anna Sims Show More ## Pricing Pricing provided by Front. ### Starter $25.00 1 user/month [ View More Pricing Information ](https://www.g2.com/products/front/pricing) ## Front Integrations (38) What do users say about integrations? 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](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ## Front AI Agent Performance Explore real-world performance insights that show how Front's agentic features compare to AI agents with similar capabilities. 49 Overall -17 below category avg Pros Cons 59%Response Accuracy 70Safety Score [ View AI Agent Performance Report ](/products/front/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/6/2025 "Mostly mediocre software" 1.5/5 What do you like best about Front? It covers a lot of use cases and works together with many different tools. Review collected by and hosted on G2.com. What do you dislike about Front? It feels like for a lot of features that are (in my opinion) essential for writing emails or other messages they just go with a mediocre implementation and don't improve on it. Some concrete examples: - When you first click on "Reply" to an email, start typing and then click on "Reply all", instead of just adding the additional emails to the message it forces you to delete the whole message and start again - When you have a template set up and use a "Name" placeholder in there, it regularly gets autofilled with the email address, if the name isn't explicitly in the sender. So you end up with the template going "Hi john.doe@email.com", which of course no one would ever write. -Up until now, all AI features have been super underwhelming. I can think of many that would be super useful (sanity checks for sent out messages, checking that the name of the respondent is correct etc.) and they haven't done any of those There are many more like this, I don't want to list them all. I also really hate the redesign. It makes it so much harder to scan an inbox for messages that haven't been read and makes a lot of other things more cumbersome. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? It's our central inbox and tool for communicating with customers/prospects Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-11498196/official_response/edit) Thank you for your detailed and honest feedback, we truly appreciate the time you took to share your experience with Front. We’re glad to hear that you find Front flexible in supporting a wide range of use cases and integrations across your workflows. That kind of adaptability is exactly what we strive to provide. That said, we hear your concerns loud and clear. Your feedback has been shared with our product team, as we're always working to close the gap between what Front currently offers and what would make it truly exceptional for our users. We also understand that interface changes can disrupt muscle memory, especially after you've just gotten comfortable. Our goal with redesigns is to enhance usability over the long term, but your point about scan-ability and inbox visibility is important, and we’ll keep this in mind as we iterate further. Thanks again for being open with us, we’re committed to improving, and feedback like yours plays a critical role in helping us get there. Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 2/12/2025 "Some great features, a few annoying glitches" 1.5/5 What do you like best about Front? Being able to tag internal coworkers under emails instead of having to forward them is cool. Review collected by and hosted on G2.com. What do you dislike about Front? The fact that every time you make an internal discussion, it makes it a new one and doesn't have an option to merge discussions. Als, formatting texts in discussion replies is super difficult. And i feel like there are too many features- it makes simple things like sequences really complex. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Allows me to reduce the issue of having to sign in to multiple emails, and communicate more efficiently with collegues and customers. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-10828815/official_response/edit) Thanks for sharing your experience with Front! We're glad you find tagging internal coworkers useful—it’s one of the key ways we aim to streamline collaboration. We appreciate your feedback on discussions and formatting. We understand how important it is to keep internal conversations organized and easy to follow. Our team is always looking for ways to improve, so we’ll be sure to pass this along. If you have any specific suggestions or use cases, we’d love to hear them! As for features, we aim to balance flexibility with simplicity, and we know that can be tricky. If there’s anything we can do to help make sequences or other workflows easier for you, feel free to reach out to our support team—we’re happy to help! We’re thrilled that Front is helping you consolidate emails and communicate more efficiently. Thanks again for your thoughtful review! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") AF Verified User in Furniture Mid-Market (51-1000 emp.) 1/31/2024 "Expensive, with some fundamental flaws" 1.5/5 What do you like best about Front? Sharing emails with internal comments is great. Shared inbox management works well on the whole. Analytics is good, with room for further improvement. Review collected by and hosted on G2.com. What do you dislike about Front? Overall, we don't feel like we're getting value for money. It's a very expensive system, which has the potential to create more issues than it resolves, due to the complexity of rules and staff not understanding how archiving works etc. Calendar functionality is greatly lacking. The onboarding process delivered by Front was a waste of time, we ended up taking it over internally. Setup / configuration and training of staff is much more involved than anticipated. Front has taken a lot of internal resource in administration and training, and has not turned out to be the "gamechanger" it was sold as. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Shared inbox allocation Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-9172710/official_response/edit) Thank you for your honest feedback. We'll certainly take this feedback to our product teams. We understand Front may not be an ideal fit for every team, but we do appreciate you giving us a try. Validated ReviewerSource: Organic ![Chris a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris a.") CA Chris a. Ceo Small-Business (50 or fewer emp.) 10/26/2022 "Great product but poor customer service" 2/5 What do you like best about Front? I love the visibility the tool gives and it's really intuitive to use Review collected by and hosted on G2.com. What do you dislike about Front? It seems that their customer service is only focused on selling and care very little about having satisfied customers Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Better collaboration throughout our team. It makes working with a distributed team a lot easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joe A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe A.") JA Joe A. Customer Support Manager Small-Business (50 or fewer emp.) 6/21/2022 "Robust ability" 2/5 What do you like best about Front? Nothing really, they need much more capability in all areas(ticketing, chats, reporting) Review collected by and hosted on G2.com. What do you dislike about Front? Not much to say here. Lot's of dislikes.. Review collected by and hosted on G2.com. Recommendations to others considering Front: Wait until Front has rolled out a very robust system Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? They did not solve anything Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tim B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim B.") TB Tim B. Data Science Consultant Small-Business (50 or fewer emp.) 9/28/2017 "Powerful, but Sorely Lacking" 1.5/5 What do you like best about Front? Clean interface that consolidates numerous contact channels, including email, SMS, Facebook Messenger (I have 15 of these inboxes), live chat, and help desk tickets. It does this VERY well. Review collected by and hosted on G2.com. What do you dislike about Front? Buggy software. Their dev resources are all focused on new features, not fixing bugs like the CTRL+arrow key shortcut to skip words. The contact functionality is virtually non-existent. I had to create custom fields for things such as email, phone number, and so forth. It also does not sync contact data, so you can enter it, but it will not sync it to Pipedrive, Intercom, or any other tool. This means all that data is siloed. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Simple tool to manage customer interaction, which means it is simpler to implement across my business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Front? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Front ](https://www.g2.com/products/front/discussions/new) GU Guest User What are some advanced integrations and use cases of Front in managing customer communications in e-commerce? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) ![Leonard G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonard G.") LG Leonard Garron • Last activity about 3 years ago For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations? 4 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) [ View all Discussions ](https://www.g2.com/products/front/discuss) ## Pricing Options Pricing provided by Front. ### Starter $25.00 1 user/month ### Professional $65.00 1 user/month ### Enterprise $105.00 1 user/month [ View More Pricing Information ](https://www.g2.com/products/front/pricing) Front Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5(1,283) [ Compare Now ](https://www.g2.com/compare/front-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-front) ##### ##### Front Features Design Personalization Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Email Tracking Inbox Tools Unified Inbox Filters Reminders [ View More Features ](https://www.g2.com/products/front/features) ## Top-Rated Alternatives [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/front/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Email Management](https://www.g2.com/categories/email-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best BIM objects library for Revit families for someone just starting out who needs a reliable source of accurate manufacturer-provided content?](https://www.g2.com/discussions/what-is-the-best-bim-objects-library-for-revit-families-for-someone-just-starting-out-who-needs-a-reliable-source-of-accurate-manufacturer-provided-content)[Top-rated supplier risk management tools](https://www.g2.com/discussions/top-rated-supplier-risk-management-tools)[Top platforms for integrating content creation with CMS](https://www.g2.com/discussions/recommendations-for-the-best-platforms-for-integrating-content-creation-with-cms) [What desktop search vendors support natural language search across emails and scattered cloud drives?](https://www.g2.com/discussions/what-desktop-search-vendors-support-natural-language-search-across-emails-and-scattered-cloud-drives)[What are the most trusted encryption key management software by security architects at technology firms based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-encryption-key-management-software-by-security-architects-at-technology-firms-based-on-user-reviews%20)[Pros and Cons Details](https://www.g2.com/products/front/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)