--- title: Front Reviews meta_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2500 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2500 scale: '5' date_modified: '2026-07-20' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews **Vendor:** Front App **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,500 ## About Front Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. ## Front Pros & Cons **What users like:** - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. (165 reviews) - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. (145 reviews) - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. (128 reviews) - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. (127 reviews) - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. (97 reviews) - Users appreciate the **easy collaboration** features of Front, which enhance teamwork across departments seamlessly. (96 reviews) - Users highlight the **efficient email management** in Front, streamlining communication and enhancing organization across teams. (83 reviews) - Simple (78 reviews) - Intuitive (76 reviews) - Users appreciate the **time-saving capabilities** of Front, facilitating efficient customer support and streamlined communication. (75 reviews) **What users dislike:** - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. (67 reviews) - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. (58 reviews) - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. (54 reviews) - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. (37 reviews) - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. (35 reviews) - Search Functionality (35 reviews) - Users experience **email communication issues** with threading complexity, search difficulties, and limited mobile app functionalities. (33 reviews) - Search Difficulty (29 reviews) - Lack of Features (28 reviews) - Users experience a **steep learning curve** with Front, making it challenging to master all features effectively. (28 reviews) ## Front Reviews ### 1. Effortless Email Management and Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony G. **Reviewed Date:** December 04, 2025 **What do you like best about Front?** I appreciate the ability to switch seamlessly between shared inboxes, like info@ or sales@, and my personal inboxes all within Front. This feature is incredibly valuable as it keeps everything in one place, eliminating the need to jump between multiple systems. I also love being able to share emails among team members effortlessly, which enhances collaboration and ensures everyone stays informed. The API integrations are amazing, in addition to the out-of-the-box integrations. Additionally, the initial setup of Front for my team was super easy, which made the transition smooth and hassle-free. This compelling ease of use, combined with its robust functionality, contributes significantly to why I would highly recommend Front to a friend or colleague, rating it a 10 out of 10. **What do you dislike about Front?** The form submission feature in Front could use some improvement. I feel that it is important to keep as many features available for small customers or startups. Additionally, it would be very useful if it were more obvious when someone submits a chat. **What problems is Front solving and how is that benefiting you?** I use Front to centralize customer communication by sharing and categorizing emails with team members, simplifying the switch between personal and team inboxes, and eliminating the need for multiple systems. **Official Response from Otto B:** > Thank you for sharing such a detailed and positive review! We’re thrilled to hear that Front’s shared and personal inbox features, seamless collaboration tools, and integrations have made managing your communications so effortless. It’s great to know that setup was simple and that Front has become such a valuable all-in-one solution for your team. We really appreciate your feedback on form submissions and chat notifications those are excellent suggestions. Thanks again for your thoughtful review and for recommending Front so highly we’re delighted to have you as part of our community! ### 2. Elevated Team Communication with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Ambre T. | assitant, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Front?** I like the fact that with Front we can chat live and see if others have seen our messages. It's so much better than basic messaging for our team, as it solves communication problems and makes group chat easier. The setup was better as well. **What do you dislike about Front?** I think you could improve the interface because sometimes it is difficult to search for an old email quickly. **What problems is Front solving and how is that benefiting you?** I use Front to solve communication problems. Its group chat makes it easier to chat live with colleagues, and I can see if they have read my messages. **Official Response from Otto B:** > Hey Ambre, Thanks so much for taking the time to share this review. We're delighted to hear that both the live chat in Front and the ability to see who has viewed messages are helping your team communicate better. Regarding the interface feedback, we really appreciate you taking the time to let us know that you have found it difficult to locate older emails quickly. We'll be sure to take this on board so we can look into improving the interface and the search experience going forward. We do actually have a great article here on How to search in Front which should help make things a little easier. ### 3. Drive Customer Service & Accountability **Rating:** 4.5/5.0 stars **Reviewed by:** Ernie S. | Senior Director, Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Front?** What's best about front is to know exactly what emails each user has to be involved with, but also the ability to manage an email amongst other groups. For example there might be an email that comes to a Customer Service team but it's actually best for Finance, well taking that email and simply applying it to the other group is super simple and doesn't create the same confusion that just forwarding does. It's also really easy to use. There's barely any learning curve needed. **What do you dislike about Front?** The only real downfall I've been able to find is that it can get a little tricky in creating rules. Some rules will fire and they're simple to understand but if I can create a filter in the searchbar that returns results, the same filters for a rule should yield the same and it sometimes doesn't. **What problems is Front solving and how is that benefiting you?** We rolled Front out to our dispatch team first as they are constantly inundated with emails. The two problems it solved was being able to now quantify the email activity amongst that team but more importantly it drives accountability to who's responsible to handle the matter instead of just the group seeing an email come in. **Official Response from Otto B:** > Hi Ernie! Thank you for taking the time to leave us a review. We're thrilled to hear that you find our platform helpful in managing team emails and improving collaboration across departments. It's great to know that the simplicity of assigning emails to the appropriate teams has reduced confusion and streamlined your workflow. Regarding your feedback on the rule creation process, we understand how important it is for these features to work seamlessly. We're always looking to improve, so we'll pass your comments on to our product team for further consideration. If you have any specific examples or additional details, feel free to share them with us at support@frontapp.com! Thank you again for your feedback, and please don’t hesitate to reach out if you have any more suggestions or need further assistance! ### 4. Front makes support work so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Konstantin D. | Payments Support Agent, Gambling & Casinos, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Front?** I work as a payments support agent and Front has made my daily work so much smoother. Having one shared inbox keeps everything organized, and I really like being able to assign emails, leave comments for teammates, and see the full conversation history in one place. It saves me a lot of time and helps avoid duplicate replies. It’s also very intuitive, so new colleagues learn it quickly. **What do you dislike about Front?** The only thing I dislike is when they roll out a new UI update. It usually takes me a little time to adapt, and right after the update the app can feel slower or a bit glitchy until it stabilizes. It’s not a deal breaker, but it can be frustrating in the first days after an upgrade. **What problems is Front solving and how is that benefiting you?** Front solves the problem of managing a busy shared inbox. In payments support, we get a high volume of customer emails and before it was difficult to know who was working on what, which sometimes caused delays or duplicate replies. With Front, every conversation is clearly assigned, I can collaborate with teammates inside the thread, and I always see the full history with the customer. This saves a lot of time, reduces errors, and helps us give faster, more accurate responses. It makes the whole support process much less stressful and more efficient. **Official Response from Otto B:** > Thank you for such a thoughtful review! We're so glad to hear that Front is making your daily work in payments support smoother, helping you stay organized, avoid duplicate replies, and save valuable time. It’s great to know that features like assignments, internal comments, and shared conversation history are making collaboration effortless for your team and that onboarding new teammates has been intuitive. We also appreciate your feedback on UI updates. We understand that change can take some adjustment, and we’re always working to ensure updates bring long-term improvements while minimizing any short-term disruption. Your input helps us keep that balance in mind. Thanks again for sharing your experience. We’re thrilled Front is helping make support work more efficient and less stressful for you and your team! ### 5. Enhances Customer Communication with Speed and Precision **Rating:** 5.0/5.0 stars **Reviewed by:** Emma F. | Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Front?** I love how Front is incredibly fast, which enhances my productivity when communicating with customers. The new AI-generated tool is fantastic for ensuring that my messages are professionally worded and free of spelling errors, providing me with confidence in my customer interactions. Additionally, the ease of navigation within the app is superb; every necessary function has its tab, making it seamless to manage messages and tasks. This organization makes it remarkably simple to customize messages, and everything feels intuitively placed. The app's setup was also quick and hassle-free, thanks to my team's support, allowing me to get started with minimal downtime. Overall, Front is an excellent tool that I would highly recommend, as reflected by my rating of 10 out of 10. **What do you dislike about Front?** I feel like the timestamps on the messages could be improved. When sending a message, the timestamps can sometimes be inaccurate, registering the time as a full minute ahead even if only seconds have passed. This causes confusion, especially during work where accurate timestamps are necessary. **What problems is Front solving and how is that benefiting you?** Front helps me communicate professionally with customers, ensuring messages are clear and properly spelled. Its AI tool streamlines responses, and the app's design is intuitive, aiding quick navigation. These features significantly enhance my efficiency in handling customer inquiries. **Official Response from Otto B:** > Thank you so much for the thoughtful review and for highlighting Front’s speed, AI assistance, and intuitive navigation—we’re thrilled it’s boosting your productivity. We appreciate the feedback on timestamps as well; if you’re open to sharing details or examples, our team can investigate quickly at support@front.com. ### 6. Easy-to-Use Shared Inbox That Streamlines Team Email Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Front?** Front is very easy to use and helps me manage emails efficiently. I can receive and reply to emails quickly, and it keeps conversations transparent for the whole team. It has made our communication and collaboration with our Vendors much smoother. I highly recommend Front to teams looking for an effective shared inbox solution. **What do you dislike about Front?** So far i havent experience any dislike for Front **What problems is Front solving and how is that benefiting you?** It can receives and reply faster making our communication with our team and our vendors much smoother. **Official Response from Otto B:** > Thank you so much for the wonderful review and for recommending Front, that really means a lot to us! We're thrilled to hear that Front has made managing emails easier and kept conversations transparent across your team. It's especially great to know it's had a positive impact on your vendor communications, smoother collaboration with external partners is exactly what we aim to support. If you ever have suggestions or need any help along the way, don't hesitate to reach out at support@front.com. Thanks again for being a Front customer! ### 7. Enhances Team Collaboration, Needs Analytics Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Soham G. **Reviewed Date:** November 26, 2025 **What do you like best about Front?** I use Front daily in my job for seamless client communication, which is crucial as our firm relies on this for all client interactions. Front's shared inboxes are particularly invaluable for collaboration within our team, ensuring that if one person is offline, another team member can step in and manage the work without any issues. This feature, alongside the assign feature, enhances our efficiency by allowing us to swiftly delegate incoming threads to pertinent team members based on client requirements. Additionally, Front's ability to link with other necessary tools and websites streamlines our day-to-day operations. Features like the sidebar and the shared inbox further ease our workflow, and Front’s analytics tools are great for keeping track of employee performance despite needing some improvements. The initial setup was smooth, thanks to Front's supportive team, which remains proactive by continuously working with our product team to introduce new AI-powered workflow features, showcasing their commitment to innovation. **What do you dislike about Front?** I feel Front could improve on its analytics. The analytics reports do not accurately depict employee performance because they use generic metrics that do not account for the different expectations across various job roles within the firm. As a result, these reports are not the best indicators of performance, especially for employees working in different profiles with unique expectations. **What problems is Front solving and how is that benefiting you?** Front enhances client communication and team collaboration with shared inboxes and assignment features, reducing turnaround time significantly. It also integrates with other tools for seamless workflow and uses tags for task identification, improving project management. **Official Response from Otto B:** > Thank you for such a detailed and thoughtful review! We’re thrilled to hear that Front has made your client communication and team collaboration more seamless, helping your firm manage shared inboxes, assignments, and integrations efficiently. It’s also great to know that setup was smooth and that you’ve found value in our ongoing product improvements especially around AI workflows and innovation. We appreciate your feedback on analytics. You’re absolutely right that performance metrics can vary across roles, and this is an area we’re continuously working to refine so reports reflect team impact more accurately. Thanks again for sharing your insightswe’re so glad Front is helping your team deliver faster, more connected client experiences! ### 8. Front is a valuable asset for companies that work in small teams. **Rating:** 5.0/5.0 stars **Reviewed by:** Pete V. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Front?** Front is a great program for companies where the employees share each other workloads and responsibilities. **What do you dislike about Front?** Some program updates seem both unnecessary and come without warning **What problems is Front solving and how is that benefiting you?** Having access to each others inboxes allows our team to share clients and also keep an open dialogue about different areas importance throughout our approval and production processes. **Official Response from Otto B:** > Thank you so much for taking the time to share this feedback, Pete! We're thrilled to hear you and the team are collaborating so seamlessly with Front 🙌 ### 9. FRONT is the actual front that helps me cater Customer Service fast and efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Jazib R. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Front?** The Emails linking option. The Auto-Compose AI option when I am unsure on how to put it up. Translate option w/o having to go to Google Translate. **What do you dislike about Front?** Have more Keyboard shortcuts for more email options like 'Send Later', etc. **What problems is Front solving and how is that benefiting you?** * Customer Service --> It makes collaboration much more accessible, which I have never experienced before. * Automated Response --> Variables and Message templates make it significantly easier. ### 10. Simple Interface, Effective Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Leo-Paul D. | assistant juridique, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Front?** I like that Front has a simple interface, making it pleasant to use. The information in the tabs is easily visible and the settings are very clear. Additionally, it helps us have channels to share multi-scope information. **What do you dislike about Front?** When we are on leave and have set up an automatic email, if we have multiple aliases, it takes only one address and sometimes it does not match the address where the client contacted us. **What problems is Front solving and how is that benefiting you?** I use Front to communicate between services, creating channels to share multi-scope information. **Official Response from Otto B:** > Hello Leo-Paul, thank you very much for your feedback! We are delighted that you enjoy our tagging feature! If you need help regarding email addresses, please contact our support team at support@frontapp.com. ### 11. Easy to use and perfect for archiving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Front?** Ease of use and very useful archiving **What do you dislike about Front?** emails rise to the top if they are not archived, so one can get lost in them **What problems is Front solving and how is that benefiting you?** the issues related to email sending that were sometimes not operational but resolved by the front **Official Response from Otto B:** > Thank you so much for taking the time to share your feedback! We're thrilled to hear that you're finding Front easy to use and that the archiving features are working well for you. We're always looking for ways to improve inbox management! Regarding the email feedback, we really appreciate you taking the time to let us know that you have found it challenging with emails rising to the top if not archived. We'll be sure to take this on board so we can look into improving the interface and the search experience going forward. ### 12. Front enables teams to work together without sacrificing organization or privacy **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron Q. | Technical Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Front?** I work on a quickly growing team supporting my companies most valuable customers, and most of my communication is through email. When I think about what I want in an email client, I need it to have a functional UI, to be searchable, help me organize. Anything it can do beyond that is either superfluous or irritating. Or so I thought. Not only does Front have a number of features that hit on those specific needs, but it adds something I would never have thought I wanted. I find the Front UI to be generally easy to read, and understandable, and fits within the context of existing email clients that I didn't need to re-learn how to email. The search works well, and adding an ID and the ability to link to an email thread has been useful in note taking and communicating with my greater team. The rules capabilities however are awesome. The ability to create a dataset to power a dynamic rule, incredible. I can write one rule to organize emails from all my accounts, leveraging a table to direct them as needed, and when I get a new account all I have to do is write one row into this table and I am confident it already works. The feature that is new to me, though, is the ability to create and leverage shared inboxes. My emails can live in both a personal and shared inbox. I have control over which ones get shared so I have all the privacy I need, but when I need to take time off or am inundated by requests, I know my team has access to my messages already organized by account to help me out. Front makes this process a breeze and I couldn't work any other way now. I can take time off with confidence and relax while I'm away. **What do you dislike about Front?** There are a few things in the UI that could be improved. I find that getting back from the settings page to be somewhat confusing and I do wish the side bar was more uniform. I know some of that is my particular set up, but it does end up looking incongruous. **What problems is Front solving and how is that benefiting you?** Front is taking email communication and organization to the next level, putting together the best features of an email client with tools that can help any team stay organized and on top of client communications. It turns email into a team sport. **Official Response from Otto B:** > Thank you so much for your thoughtful review! We're thrilled to hear that Front is helping your quickly growing team and that features like our rules and shared inboxes are making your work life easier. We appreciate your feedback on the UI and will definitely pass it along to our product team. ### 13. Clean Email Overview, Smart Tags & AI Drafting That Boosts Professional Writing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Front?** What I like best is the clean overview of my emails and being able to use tags to minimize the search time. Further I like the integration of AI, because it helps me compose more professional drafts, expand the message when just giving it keywords and checking the grammar. **What do you dislike about Front?** Maybe it would be a bit easier if the bar on the left would be thinner or had on the very left the pinned tags, views... **What problems is Front solving and how is that benefiting you?** The most important thing for me is that Front really is minimizing the time spent on searching for emails and it benefits me in the way that it is possible for me to do more actual work than just searching for the eg. an email. **Official Response from Otto B:** > Thank you for sharing your experience! We’re thrilled to hear that Front’s clean inbox layout, tagging, and AI drafting tools are helping you work more efficiently and communicate more professionally. Saving time on search so you can focus on meaningful work is exactly what we aim for. We also appreciate your suggestion around the left sidebar layout and pinned views. Feedback like this is invaluable as we continue refining the interface to make it even more streamlined and customizable. Thanks again for taking the time to leave a review—we’re glad Front is making a real difference in your day-to-day workflow! ### 14. User-Friendly Design, Time-Consuming Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Ee Chiu T. **Reviewed Date:** November 20, 2025 **What do you like best about Front?** I really appreciate Front for its overall user-friendly design. The interface is aesthetically pleasing, with intuitive sidebars and options that make managing email chains straightforward and enjoyable. Using it daily is not cumbersome, thanks to its appealing design. I find the organized structure of Front immensely helpful, particularly the prompts that allow me to sort emails into specific folders and tags, which helps reduce clutter. It's such a smart system; it effectively identifies and tags spam or potentially illegitimate emails, alerting me before making a decision, enhancing security and efficiency. I also love the tagging system which automatically moves emails to the relevant tags, streamlining my workflow. The calendar feature is another highlight, with its ease of input and seamless integration with Zoom for creating meetings, making it highly useful and not difficult to navigate at all. Furthermore, in my experience, Front stands out as the most user-friendly platform compared to other software I've used, such as Lotus Note and Hotmail. **What do you dislike about Front?** I find the folder creation process in Front to be cumbersome and time-consuming. Each time I need to create tags, I have to navigate to the settings and do it manually one by one, which feels like a waste of time, especially during a busy day. It would be much more efficient if I could create and manage tags directly on the inbox page with a right-click option. This current manual setup process detracts from the overall efficiency, requiring me to spend significant time setting it up initially. Additionally, when using integration tools like Streamliner or Zoom, I am asked to log in daily, even though I haven't logged out, which feels redundant and unnecessary since you allowed me into my emails why not my links. **What problems is Front solving and how is that benefiting you?** I use Front to organize emails with prompts for folders and tags, reducing clutter. It also smartly identifies and flags suspicious emails. The user-friendly design ensures pleasant daily use. **Official Response from Otto B:** > Thank you for taking the time to share such detailed feedback! We’re thrilled to hear that Front’s user-friendly design, tagging, and collaboration features have made managing your inbox and communications more organized and efficient. It’s great to know that tools like our spam alerts, tagging system, and calendar integrations are helping simplify your day-to-day workflow. We also really appreciate your suggestions about tag creation, so you can create Tags from the Inbox interface by pressing the + icon on the top of the conversation or using the Keyboard Shortcut Command + T will bring you to the option to create a new Tag. Thanks again for sharing your insights, we’re so glad Front is making a positive difference in how you work! ### 15. I couldn’t live without it **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Front?** Quick and easy communication and collaboration ensures efficiency with both onboarding new clients but also discussions around potential customers **What do you dislike about Front?** Nothing that I would suggest to improve at this stage **What problems is Front solving and how is that benefiting you?** It makes decision making so much easier, when I need a second pair of eyes on an email I can simply add someone to the thread and we can collaborate on an email straight away. **Official Response from Otto B:** > We really appreciate this review, Joe. Hearing that you would potentially turn down another company who doesn't use Front is amazing, everyone should be using Front!! We'll continue to help you make those key decisions. ### 16. Convenient, Easy to Use, and Truly User-Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Angel I. | Credit Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Front?** It’s very convenient and easy to use. I really like how user-friendly the interface is, and it makes everything feel straightforward. **What do you dislike about Front?** I don't have any at this moment. I have other recommendations instead. **What problems is Front solving and how is that benefiting you?** I believe if there's a glitch in the system but it's being fixed right away **Official Response from Otto B:** > Thank you for your review! We’re so glad to hear that you find Front convenient, user-friendly, and easy to navigate,that’s exactly what we aim to deliver. We also appreciate your note on reliability and quick fixes. Our team works hard to address any issues as quickly as possible to keep things running smoothly. Thanks again for sharing your experience, we’re happy to have you using Front! ### 17. Great for small business collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Front?** Before Front, my inbox felt chaotic. Now everything lives in one place, it’s shared properly across the team, and nothing gets missed. I can see conversations, jump in when needed, assign emails, and track follow-ups without endless forwarding or copying people in. **What do you dislike about Front?** It would be great if Front offered better built-in reporting and analytics specifically for recruitment workflows, like customisable dashboards that track candidate pipeline metrics, response times, and team performance. **What problems is Front solving and how is that benefiting you?** Allowing us to collaborate as a team and easily share emails/comments on email chains that are relevant to one another. Very helpful for such a small business atm! ### 18. User-Friendly with Seamless Domain Handling **Rating:** 5.0/5.0 stars **Reviewed by:** Haris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Front?** I find Front very user-friendly, which makes it easy to communicate with customers and handle multiple domains simultaneously. This is crucial for our company, which deals with different domains. It's very easy for us to change the domain in seconds, aiding in accurate client communication and meeting demands. The initial setup of Front was also very pleasing. **What do you dislike about Front?** Nothing **What problems is Front solving and how is that benefiting you?** Front makes it very easy to communicate with customers and handle multiple domains simultaneously. It's user-friendly, which is great for our team. **Official Response from Otto B:** > Thank you for your thoughtful review Haris! We're glad to hear that Front has been easy to use and made a positive impact on your workflow and client interactions. We also appreciate you highlighting how Front supports your team in staying responsive and organized especially when handling customer needs. ### 19. User-Friendly, Fast, and Stable With Powerful Tags, Comments, and Rules **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Front?** It’s user-friendly. I like the option to assign the email, how fast it is, and the overall environment. It’s also stable, and I appreciate having the ability to use tags, add comments, and set up rules. **What do you dislike about Front?** The reports aren’t very customizable, which makes it hard to tailor them to my needs. **What problems is Front solving and how is that benefiting you?** The same email address can be handled by different team members, which allows the entire company to access the information in real time on one platform. **Official Response from Otto B:** > Thank you so much for taking the time to share your feedback we really appreciate it! We're glad to hear that you're enjoying Front’s user-friendly interface, speed, and stability. It’s great to know that features like assignments, tags, comments, and rules are helping your team stay organised and collaborate effectively in real time. We also appreciate your thoughts on reporting. Customisation is an area we know is important, and your feedback helps highlight where we can continue to improve. I’ll be sure to pass this along to our product team. If there’s anything specific you’d like to see in reports, we’d love to hear more. ### 20. Effortless Team Collaboration and Seamless Communication with Front **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa M. | Business Development Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Front?** I love how Front makes collaboration effortless. Our entire sales team — from BDRs to execs — can work together on one thread, share drafts, and manage responses without ever confusing or overwhelming the customer. It keeps communication aligned and personal while still being a true team effort. **What do you dislike about Front?** There’s honestly nothing I dislike about Front. It stands out as one of the best pieces of software I use every day. **What problems is Front solving and how is that benefiting you?** Front allows me to start each day with a clear inbox and total clarity on priorities. I can easily share drafts with my manager on every deal, which keeps feedback flowing in real time. It’s also helped me collaborate more closely with peers and other teams across the company — ultimately making me more effective in my role. **Official Response from Otto B:** > Thank you for such a wonderful review! We’re thrilled to hear that Front has made collaboration across your sales team seamless from sharing drafts to managing threads together without losing that personal touch for your customers. It’s great to know that Front is helping you stay clear, connected, and focused on what matters most each day. We really appreciate you sharing how Front supports your workflow and teamwork, it means a lot to us! ### 21. Centralized Support Management with Front **Rating:** 5.0/5.0 stars **Reviewed by:** Amber O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Front?** I like how Front helps in managing customer support for multiple verticals easily. I appreciate the ability to merge and tag emails, and the use of message templates is really handy. The analytics provided are good. **What do you dislike about Front?** We were super hopeful to use their AI features for automated responses, however, the AI could not learn that we just want to reply with the same message template to the same type of emails every time. It wanted to create its own custom response and sometimes misunderstood the issue the customer was sharing. **What problems is Front solving and how is that benefiting you?** Front allows me to manage customer support for multiple verticals with ease. **Official Response from Otto B:** > Thanks for the thoughtful review. We’re glad Front is helping you manage support across multiple verticals, and we appreciate the feedback on AI responses. We’re always actively improving and looking into how AI can be more consistent and accurate for your team. ### 22. Best upgrade from outlook **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Front?** The integrated AI feature is VERY helpful. It could use some customizing/adaption to the user language, but overall it does what its meant to do. **What do you dislike about Front?** A lot of improvements were done in 2025 that helped cover most of the pain points (there wasnt much that I could notice anyway). I now prefer Front over all other options **What problems is Front solving and how is that benefiting you?** Front makes it easy to categorize emails and work in a team. Having internal chats directly on email threads without having to actually send another email is very convenient. I was worried that the customer would see these messages but they dont. **Official Response from Otto B:** > I use tags for so many things, as well as internal comments. Super helpful in collaborating with the team! I will certainly pass your feedback on to our Pricing team as well. ### 23. Amazing and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Magdalene M. | Customer experience Manager, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Front?** AI tools and summary options are a strong addition. The new interface looks great, and the analytics options are useful and easy to navigate. **What do you dislike about Front?** No further improvements are needed at this time. I enjoy using the application across both mobile and desktop platforms, and the experience has been smooth and effective on both. **What problems is Front solving and how is that benefiting you?** Easier to manage emails and prioritize tasks **Official Response from Otto B:** > Hey Magdalene Thank you for taking the time to leave a review I am glad to hear the AI features and summary options have been a strong addition for you, and that the new interface and analytics are easy to use and navigate. It is also great to hear Front has been helping you manage email more effectively and prioritize your work across both mobile and desktop. Thank you again for sharing your experience :) ### 24. very good tools for ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Charly A. | Manager chez Tiime, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Front?** snooze emails, analyze data, manage email templates **What do you dislike about Front?** Searching for emails or discussions is too complicated and works poorly. Direct discussions with colleagues are complicated, we constantly have to create new ones, there should be a system like Slack/Messenger. **What problems is Front solving and how is that benefiting you?** fluidity in exchanges with clients, manage statistics **Official Response from Otto B:** > Hello Charly, thank you very much for your feedback and comments! We appreciate them as they help us develop our tools for our users! If you need help with message templates, our support team at support@frontapp.com will be happy to assist you! ### 25. Streamlined Communication with Stellar Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa F. **Reviewed Date:** January 07, 2026 **What do you like best about Front?** I like the snooze and archive functions a lot, and they help me manage my time better. I also find them satisfying to click. I like how easy the interface is to use, and I appreciate how much visibility I have, which helps reduce errors. My productivity has increased, and I feel much more organized with Front. I like Front and would definitely recommend it, giving it a 10 out of 10. **What do you dislike about Front?** Sometimes I get errors when launching the application. **What problems is Front solving and how is that benefiting you?** Front streamlines email processes and boosts visibility across departments, reducing errors. The snooze and archive functions help manage time better. Its ease of use and visibility increase my productivity and organization. We switched from Outlook for its greater department visibility. **Official Response from Otto B:** > Thank you so much for sharing this thoughtful review and for recommending Front. We’re really glad to hear that snooze, archive, and the interface are helping you stay organized and productive. We’re sorry for the errors you’ve encountered when launching the app, and if you continue to encounter these issues, please feel free to reach out to our Support team to assist with this. ### 26. Easy to Use, Intuitive, and Well Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Ignacio B. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Front?** It is very easy to use, intuitive and organized. **What do you dislike about Front?** The AI sometimes messes up the translations or fails too often. **What problems is Front solving and how is that benefiting you?** Large amounts of customer's emails are received, it makes it easier to organize and distribute between agents. **Official Response from Otto B:** > Thanks for the review! We’re glad Front is making it easy to stay organized and distribute a high volume of customer emails across your team. We also appreciate the feedback on AI translations, and we’re continuing to improve reliability and accuracy there. ### 27. Clean UI That Unifies All Client Communication Channels **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Front?** Puts all my client communication channels in one spot. UI is clean and integrates nicely with everything i need it to. **What do you dislike about Front?** Pricing is a little steep for what will start to become and more replicable product with AI. **What problems is Front solving and how is that benefiting you?** Helps stay on top of customer support issues **Official Response from Otto B:** > Hey there, Thanks so much for taking the time to leave us a review! It's awesome to hear that the clean UI is working well for you and that centralizing your channels is helping you stay on top of support tickets. That’s exactly what we love to hear. I also really appreciate your honesty about the pricing, especially with how fast AI is changing what software can do. It's definitely something we have to keep in mind as we build out our own AI features to make sure Front stays worth the investment. Thanks again for the feedback and for using Front! ### 28. Revolutionized Our Team Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Pariise-Jade D. | Senior Associate - EMEA Private Equity **Reviewed Date:** November 05, 2025 **What do you like best about Front?** I appreciate Front for its seamless ability to handle all my email communications with clients, facilitating multiple updates a day on research progress. I value its collaborative capabilities, which allow my team to engage effectively without needing to be directly involved in each email thread. This aspect makes it an amazing tool compared to other email software. I love the feature that lets me tag things according to my preferences. Moreover, Front's ability to maintain relevant communication outside the direct email chain while still keeping context intact greatly enhances my collaborative efforts. The initial setup was very easy, and overall, I am quite happy with using Front. **What do you dislike about Front?** I find it problematic that sometimes when I tag things, they still appear in my 'assigned to me' inbox. It would be great if there were a way to drag it to a tag without it constantly reappearing in my 'assigned to me' inbox upon the arrival of new messages. This makes managing emails cumbersome. Additionally, I would really like to have AI features integrated to help automatically respond to emails, and more seamless integration with Google translation tools would be very helpful. I also feel that the process of how it connects with teams for scheduling calls could be a lot more streamlined. **What problems is Front solving and how is that benefiting you?** I use Front for client email communication and team collaboration, enhancing my workflow without needing everyone in the email chain. It's a superb collaborative tool that keeps communication streamlined and relevant. **Official Response from Otto B:** > Thank you for taking the time to share such thoughtful feedback! We’re thrilled to hear that Front makes it easier for you to manage client communications, collaborate effectively with your team, and stay organized with tagging and contextual discussions. It’s great to know the setup was simple and that Front has become such a valuable part of your daily workflow. We appreciate your insights on tagging behavior, AI automation, translation tools, and scheduling improvements. Feedback like this helps us identify where we can make Front even more seamless and efficient for our users. Thanks again for your review and for being part of the Front community! ### 29. Centralized Communication, Easy Transition **Rating:** 5.0/5.0 stars **Reviewed by:** Alec L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Front?** I love Front because you can chat with internal teammates, and it feels like a combination of Outlook and Slack all in one platform. It does a really good job of keeping all my thoughts centralized and not having to lose train of thought as I switch between applications. **What do you dislike about Front?** The drafts could be improved a little bit. I always lose my draft window. But that's about it. **What problems is Front solving and how is that benefiting you?** Front helps with internal communication by combining chat features like Outlook and Slack, centralizing thoughts and reducing application toggling. **Official Response from Otto B:** > Thank you for sharing your experience! We’re glad to hear that Front helps keep your communication and collaboration in one place, making it easier to stay focused without constantly switching between tools. It’s great to know the combination of messaging and email features is helping streamline your workflow. We also appreciate your feedback about drafts. Suggestions like this help us continue improving the experience. Thanks again for taking the time to leave a review we’re happy Front is helping you stay organized and connected! ### 30. Front helped my team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Front?** I cannot pinpoint anything specific, except to say that Front is continuously improving our day to day. **What do you dislike about Front?** We still have issues managing emails that come in on the same conversation that sometimes get missed. There is likely a solution to this but I have not found it yet. **What problems is Front solving and how is that benefiting you?** We were having issues with having so many users sharing an inbox, between synchronization issues and emails being "missed", we were disorganized as a team. Now it is a much smoother process to manage the 1000+ emails a day that the team receives. ### 31. Simple, Easy-to-Navigate Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Cris B. | Technical Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Front?** Using Front is straightforward, and the interface is simple to navigate. **What do you dislike about Front?** The notification that someone has lost access is tiresome and gets annoying after a while. **What problems is Front solving and how is that benefiting you?** This gives me clear visibility into my customers’ renewal quotes. **Official Response from Otto B:** > Thank you for taking the time to share your feedback, Chris! We’re glad to hear that you find Front straightforward to use and that the interface is easy to navigate. It’s also great to know that Front is helping give you clearer visibility into your customers’ renewal quotes. We appreciate you calling out the notification about teammates losing access as well. Feedback like this is really helpful for our team as we continue to refine the product and improve the overall experience. Thanks again for sharing your thoughts! ### 32. Love Front! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly C. | Senior Launch Customer Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Front?** Different inboxes has kept things very seamless **What do you dislike about Front?** Search can be a bit easier based on email or cell numbers. **Recommendations to others considering Front:** Great choice for staying in touch with coworkers and clients! **What problems is Front solving and how is that benefiting you?** Keeping track of all my emails and best of all my SMS. This makes my follow-ups so much easier and my day more productive. ### 33. I love Front but... **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Front?** I like the font and theme, it's easy to read. The shared contacts. **What do you dislike about Front?** The new interface made some things more difficult, for example, having the archived inside of a box saying Done, the worst change! Removing the trash button from the top as the archived, acreates more steps while clearing the emails. The button area can be smaller to see the email titles larger and easier to view. **What problems is Front solving and how is that benefiting you?** Managing big load of conversations, because we need to work as a team, well informed at all times **Official Response from Otto B:** > Thanks so much for sharing this! ### 34. The Most Valuable Email Tool for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Front?** I've been using Front for about two and a half years as part of my company's email tool. I manage emails daily and appreciate the tag feature, which is frequently used and crucial for when a coworker needs to look at an email or take over when I'm unavailable. I find Front solves the problem of cooperative emailing effectively by having a shared inbox, thus facilitating collaboration without the need for forwarding emails or using screenshots. I think being able to separate inboxes to manage different types of messages, like error messages versus personal inboxes, is very useful. I'm also very happy with our company's decision to use Front, finding it more useful than Gmail. I find their support documents very helpful and their updates are leading in the right direction. Whenever I reach out, their support team is quite responsive and directs me to the appropriate help articles. **What do you dislike about Front?** I think the search function could be greatly improved. I struggle to find emails that I know I've had in the past. It would be really valuable to have an AI-enhanced search feature that supports subject matter searches, allowing me to search by conversation topics rather than specific keywords. **What problems is Front solving and how is that benefiting you?** Front solves cooperative emailing issues by providing a shared inbox, eliminating the need for forwarding emails or screenshots. Its tagging feature aids collaboration, and inbox separation streamlines error management. It's a vital tool for keeping the company running smoothly. **Official Response from Otto B:** > We're happy to hear you're enjoying our features! And thank you so much for your feedback regarding searching, we'll take this info back to our team! In the meantime please free to refer to our Help Center featuring some tips on How to search in Front - https://help.front.com/en/articles/2131 ! ### 35. Instant Communication, Effortless Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. **Reviewed Date:** October 24, 2025 **What do you like best about Front?** I find Front to be extremely user-friendly, allowing even those without technical expertise to set it up effortlessly. The platform's capability to facilitate efficient and swift communication is invaluable, particularly in a company with 10,000 employees where I can connect with any colleague across different locations instantly. I appreciate being able to get fast responses and resolutions to queries, even fine-tuning my experience with IT assistance within minutes. Front is integrated across our entire team, ensuring seamless interaction without the hassle of searching contact information. I value how Front's effective and efficient design supports my daily workflow, making it an indispensable tool that I use regularly. Front's ease of use and efficiency from my very first day of using it have made it a compelling choice for continuous use, which is why I would undoubtedly choose it again. My positive experience and the platform's ability to meet expectations are so remarkable that I would highly recommend Front to others. **What do you dislike about Front?** There’s nothing I have an issue with in front. **What problems is Front solving and how is that benefiting you?** I find the product allows instant communication within the company, simplifying interactions and resolving queries quickly, which enhances efficiency. **Official Response from Otto B:** > Thank you for taking the time to share this wonderful review and for your strong recommendation. We're delighted to know that our product is meeting your expectations and we look forward to continuing to support your team. ### 36. Front is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Front?** Front is great because it helps us to focus on our buckets, while still being able to help our colleagues, and easy looking up and following up on conversations and internal notes. **What do you dislike about Front?** Nothing! Front is great and out whole team loves it. **What problems is Front solving and how is that benefiting you?** Creating a space for the company to work together on our buckets, while organizing what each person is assigned. **Official Response from Otto B:** > Thanks so much for the wonderful review! It's great to hear Front helps your team stay focused on your buckets while still collaborating easily and keeping conversations and internal notes organized. We really appreciate your support and are glad Front is helping your whole team work together more effectively. ### 37. Streamlined Team Collaboration with Front **Rating:** 4.5/5.0 stars **Reviewed by:** Bhavesh A. **Reviewed Date:** December 18, 2025 **What do you like best about Front?** I like Front's clean interface, which makes it easy to focus on conversations. The shared inbox management and internal comments improve team coordination and prevent duplicate replies. I also appreciate the automation features that help assign, tag, and respond faster, saving time and ensuring consistent, high-quality customer communication. The easy team collaboration is very beneficial for managing shared inboxes and handling customer support emails efficiently. **What do you dislike about Front?** Some advanced features take time to set up, and pricing can feel high for small teams. More customization options and simpler onboarding would make Front even better. **What problems is Front solving and how is that benefiting you?** I use Front to manage shared inboxes, ensure faster and organized responses, and eliminate email chaos. It enhances team collaboration, prevents duplicate replies, and ensures more transparent communication with customers. **Official Response from Otto B:** > Thank you for sharing your experience! We’re glad to hear that Front’s clean interface, shared inboxes, and automation features are helping your team stay focused, collaborate effectively, and respond to customers faster without duplication. It’s great to know these tools are bringing clarity and consistency to your customer communication. We also appreciate your feedback on setup, onboarding, and pricing. Input like this helps us continue improving the experience especially for smaller teams as we work to make advanced features easier to adopt and customize. Thanks again for taking the time to leave a review we’re happy Front is helping your team stay organized and efficient! ### 38. Account executive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Front?** Front supports great email format for inter office communication with in a email chain. I spend around 5 hours a day using the app. I am able to ask questions to co workers that they can see as well to have a proper response back to clients. I love the ability to set different snoozes to emails to alert back to me in the timely manner i prefer. Having it work with in seamless tandem with the program Monday eases the work load and the repetition **What do you dislike about Front?** The only down side and its mostly me would be to have a longer time with the send timer before it actually sends the email. Some of the updates aren't to my preference, but I have learned to adapt **What problems is Front solving and how is that benefiting you?** By having the ability to snooze, remind and archive I am able to stay on top of whats most important but still have things on the back burner **Official Response from Otto B:** > Thank you for sharing your experience with Front! It's wonderful to hear how our collaborative features enhance your team communication within email chains, allowing you to seamlessly consult colleagues before responding to clients. I appreciate your feedback about extending the send delay timer - that's valuable input for our product team. It's particularly rewarding to know that Front is helping with streamlining your workflows. ### 39. Solid Communication Tool with Seamless Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Jireh Bless E. | Customer Service Representative, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Front?** I like that Front is already integrated with different apps like Dialpad, ClickUp, Guru, HubSpot, and the calendar. It allows for seamless communication and makes managing transactions easier with both our customers and providers or drivers. The built-in features, like email, are quite useful for communicating effortlessly. The integrations make my job easier and help me deliver great results. **What do you dislike about Front?** I think sometimes it glitches, so it's not properly syncing with Dialpad. So that makes us need two tools at the same time. **What problems is Front solving and how is that benefiting you?** I use Front for primary communication, making it easier than traditional phones. It's seamless for calling, texting, chatting, and emailing. It helps us manage transportation, delivery, create orders, and ensure timely deliveries. **Official Response from Otto B:** > Thank you for taking the time to share your experience! We’re glad to hear that Front’s integrations with tools like Dialpad, ClickUp, Guru, HubSpot, and your calendar are helping streamline communication and make your day-to-day workflows easier. It’s great to know that having calling, texting, chatting, and email in one place is supporting your operations and helping you deliver strong results. We also appreciate your feedback about the Dialpad sync issues, feel free to open a support ticket so we can look at this in more detail for you. We understand how important reliable integrations are, and your input helps us continue improving stability and performance across connected tools. Thanks again for your reviewwe’re happy Front is playing such a central role in your communication and operations! ### 40. Perfect for Team Collaboration and Effortless Email Management **Rating:** 5.0/5.0 stars **Reviewed by:** Christabella K. | Collections Officer, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Front?** The best thing about FrontApp is the teamwork - everyone can see the same email, assign tasks and work together without confusion, avoid duplication, easy to track email and the team can collaborate without double-sending replies. Just Perfect! **What do you dislike about Front?** Only one thing I noticed is that sometimes its slow when searching for an old email. **What problems is Front solving and how is that benefiting you?** Front solves the problem of scattered communication. Instead of emails being stuck in individual inboxes, it brings everything into one shared space. This helps myself and my team to work more efficiently, avoid double-handling email and ensure customer queries are responded to faster, **Official Response from Otto B:** > Thanks for the thoughtful review. It's wonderful to hear that shared visibility and task assignment are keeping collaboration clear and preventing duplicate replies. We appreciate the note about search speed on older emails and are continually working to make search faster. ### 41. Efficient CRM with Intuitive UI, Needs Better Search **Rating:** 5.0/5.0 stars **Reviewed by:** Beth C. **Reviewed Date:** December 16, 2025 **What do you like best about Front?** I appreciate that Front helps keep client conversations organized and makes internal comments easy to track. I like the feature of internal comments and linking conversations, as they help ensure that customer concerns can be quickly resolved and tracked. The UI is simple and easy to understand. **What do you dislike about Front?** I don't like that the search feature doesn't always display all conversations with the text I type or the contact, especially if I include a space. I also think the ability to quickly assign urgency levels to conversations could be improved. The snooze feature serves this purpose, but a visible marker would be excellent. **What problems is Front solving and how is that benefiting you?** Front keeps client conversations organized, with easy tracking of internal comments. Customer concerns are quickly resolved and tracked through its tools. **Official Response from Otto B:** > Thank you for taking the time to share your experience! We're glad to hear that Front’s internal comments, linked conversations, and clean UI are helping you keep client communication organized and easy to follow. It’s great to know these features are supporting faster resolution and clearer collaboration across your team. We also appreciate your feedback on search accuracy and urgency indicators. Input like this is incredibly helpful as we continue improving conversation discovery and ways to highlight priority work. We’ll make sure your suggestions are shared with the product team. Thanks again for your thoughtful review, we’re happy Front is helping streamline your client workflows! ### 42. All-in-One Feature Integration with Powerful Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Front?** The possibility to integrate many features in one, and the automation elements. **What do you dislike about Front?** Probably the automation when an email is clicked as done, that disappear from the inbox, maybe I am used to the old email system **What problems is Front solving and how is that benefiting you?** the accessibility to a further variety of emails and communications that before were not able **Official Response from Otto B:** > Thank you for your review! We’re glad to hear that Front’s integrations and automation features are helping you manage a wider range of communications more easily. Bringing everything into one place is exactly what we aim for. We also appreciate your feedback on how conversations are handled when marked as done. We understand this can feel different from traditional inboxes, and your input helps us continue improving the experience to suit different workflows. Thanks again for sharing your thoughts we’re happy Front is helping simplify your communication! ### 43. Front is there for those working in a fast paced industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Amber W. | Parts Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Front?** I like getting notifications on my cell **What do you dislike about Front?** I would like to only receive certain notification on my cell, maybe I can and I just can't figure out how to set those. **What problems is Front solving and how is that benefiting you?** Front helps me communicate with my team faster than your basic emails or text messages. **Official Response from Patrick V:** > Thanks for leaving your review! It's great to hear how Front has helped your team communicate with your customers! While we're glad to understand how much Front has benefited teams, we're always open to receiving feature requests from customers here in our Ideas Portal as well: https://front.ideas.aha.io/ideas ### 44. Amazing Organization That Makes Everything Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Juan G. | Luxury Concierge Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Front?** The organization is amazing, you can create tabs for everything **What do you dislike about Front?** Nothing, it's a good work environment and tool **What problems is Front solving and how is that benefiting you?** Times in the app, tags, almost everything, they improve every single day and help us to do our job easier **Official Response from Otto B:** > Thank you for your review! We’re so glad to hear that Front’s organization and flexibility are helping you stay on top of everything and making your work easier day to day. It’s great to know features like tabs and tags are having a positive impact. We really appreciate your kind words and are happy to have you as part of the Front community! ### 45. I use Front to manage multiple projects as a client servicing professional for over 15 clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Front?** I love that you can assign, snooze, and easily move emails around inboxes. It is especially important for me to compartmentalise my projects based on different priorities and clients. I also like the conversation function because as I typically highlight certain phrases within and emails and tag my teammates to follow up on them. **What do you dislike about Front?** It is sometimes very hard to find certain emails, the search function is not very sharp and more often than not I have to sift through tens of emails before finding the right one. Would be great to have filters for the search function such as only shortlisting emails by their sender or have certain words in their title. This would be especially helpful for any searches that go back months ago. **What problems is Front solving and how is that benefiting you?** Being timely with our responses to clients, as we can set rules to assign and ping the relevant account manager to reply after a certain time if an email was unattended too. This keeps our service level at a peak with our clients in terms of responsiveness. Snooze function also allows us to provide timely follow ups. **Official Response from Patrick V:** > Thanks for your review! It's great to get an understanding of the features that have been helpful for you and your team; however, we also appreciate hearing your feedback about the search feature and suggestions for the types of filters you mentioned. It's helpful to hear this feedback because it helps us improve things that customers may be looking for! ### 46. Powerful API-Driven Email Actions with Flexible Rule Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Front?** The features it offers for bringing in API connections, and for having those API connections take action within an email, are really useful. Also the rule creation versatility. **What do you dislike about Front?** There isn't much I can think of for disliking them. **What problems is Front solving and how is that benefiting you?** They’re always coming out with new ideas, and what I appreciate most is their ticket-based option that lets you submit your own ideas. **Official Response from Otto B:** > Thank you for your thoughtful review! We’re so glad to hear that you’re enjoying Front’s API capabilities and rule creation. Helping teams automate workflows and take action directly from the inbox is exactly what we strive for. It’s also great to hear your appreciation for our product feedback process. We’re always listening, and many of our improvements come directly from ideas submitted by customers like you. Thanks again for sharing your experience! ### 47. Transforms Team Collaboration with Seamless Task Assignment **Rating:** 4.5/5.0 stars **Reviewed by:** Krzysztof R. | Underwriting Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Front?** It gives options that brings way of work on different level. Possibility to assign task manually and automatically is a huge change when you are working on shared mailboxes with number of people. I love, that I do not need to use other tool like Slack or Teams to leave someone a note about an email - I just do it in Front. **What do you dislike about Front?** Tbh, I miss one feature from Outlook - assigning priority of the email. Sometimes it helped to receive an answer sooner than later. The other thing is I cannot filter my personal mailbox by the Sender. **What problems is Front solving and how is that benefiting you?** Simplicity of snooze and remind option gives me sureness I won't forget about anything. I do not need to worry about assigning emails to other co-workers, because Front will do it for me. It saves time. **Official Response from Otto B:** > Thank you for sharing your experience! We’re so glad to hear that Front has elevated the way your team collaborates, especially with shared inboxes, task assignments, and internal comments replacing the need for tools like Slack or Teams. It’s great to know these features help you work more efficiently and stay on top of everything. We appreciate your feedback on prioritization and filtering by sender. Thanks again for taking the time to write such a thoughtful review we’re thrilled that Front is helping simplify your day-to-day work! ### 48. Much needed update for Customer Service team! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer C. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Front?** Love the organization features - both for internal communication and for handling tasks, projects, timelines, etc. It has become one of the three major programs we use all day and it has completely replaced our need for Microsoft Outlook. **What do you dislike about Front?** Not really a downside to Front (because this has always been an issue for our company) but it doesn't connect with our ERP system. That is more of an issue with our ERP system though and we knew that ahead of time. **What problems is Front solving and how is that benefiting you?** Front has been a gamechanger for our team. Right now only our customer service and marketing teams are using it, but eventually it will be used for the rest of our company as well. It has really given us the ability to collaborate internally without our customer's needing to see all of that and it has prevented us from bogging down our emails with internal communication through the use of comments, tags, assigning and more. **Official Response from Otto B:** > It's really great to hear how much your team benefits from Front's organization features and how the app has become a game-changer for your customer service and marketing teams! We're grateful to hear that the app provide a seamless internal collaboration experience for your team. We also definitely appreciate you recognizing Front's value despite not being able to connect your ERP, but please feel free to reach out to our Support team if you encounter any issues we can help with! ### 49. Front gives your teams the power to function without confusion! **Rating:** 4.5/5.0 stars **Reviewed by:** Dan R. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Front?** In my experience, Front is the most adaptable and user-friendly team platform available. You have the power to quickly and easily organize your teams. And then change them if necessary. And no one loses information; you just gain clarity. Next, you can organize and separate your email for different duties, urgency, and care. It can be automated, partially automated, or manually processed depending on your needs and preferences. Want to time certain responses? Ticketing status. Duty separation? Tags. Make and change assignments. It's all there. Someone went home sick? It's easy to pick up where they left off. Help each other in real time to serve the customer effectively and efficiently. Sending internal comments prevents unnecessary email or disassociated messaging system notes. Oh, it must be complicated to set up. Not at all. Once we had the right permissions opened, implementation was virtually seamless. The most difficult part of conversion was changing how we used this new tool. It's all right there. What and center? Front and center. **What do you dislike about Front?** Some calendar features were lost that we liked, but they are not debilitating. **What problems is Front solving and how is that benefiting you?** By embracing Front's design and capabilities, we are able to standardize and unify our processes while maintaining each employees strengths and personality. A merger of different companies means adapting to work with each other, and Front is making that possible and clear. **Official Response from Otto B:** > Thank you for this incredible review what a fantastic summary of what Front is all about! We're thrilled to hear that it’s helping your team stay organized, adaptable, and aligned especially during a time of transformation like a company merger. The way you described picking up where someone left off, streamlining communication, and using tools like tags, assignments, and internal comments really captures the spirit of how Front is meant to function. Thanks again for such thoughtful insights. We're proud to be part of your team’s journey toward clarity and collaboration! ### 50. I can't live without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Front?** Front has transformed how our team handles email and internal communication. As a new hire with very little training, I was productive on day one. The interface is clean and intuitive, setup was simple, and customer support replies almost immediately with clear answers. We use Front daily across shared inboxes. Assignments, tags, and rules keep ownership crystal clear, and the internal comments and @mentions work like chat right inside each thread. Decisions, context, and next steps stay attached to the conversation, which means handoffs are smooth and nothing gets lost. Even when someone is unavailable, the rest of us can see the full history and jump in without missing a beat. **What do you dislike about Front?** I wish it integrated better with Hubspot. **What problems is Front solving and how is that benefiting you?** Front solves our biggest email pain points—siloed inboxes, missed handoffs, and scattered side-channel chats—by giving the whole team full transparency into every client thread in one place. With clear ownership via assignments and SLAs, @mentions and internal comments that live inside the conversation, and powerful rules, tags, and templates, we respond faster and more consistently without losing context. The analytics and dashboards make performance measurable—email volume, first-response time, resolution time, and productivity are all visible—so we can coach, forecast, and improve. It also streamlines onboarding because new teammates can see history and workflows from day one, and its integrations cut down on context switching. Net result: we communicate better, move quicker, and manage quality with data instead of guesswork. **Official Response from Otto B:** > Thank you for such a detailed and thoughtful review! We’re thrilled to hear how Front has made collaboration and communication smoother for your team—from shared inboxes and clear ownership to internal comments and real-time collaboration. It’s great to know the intuitive design helped you get productive right from day one and that our support team has been quick to assist. We appreciate your feedback about the HubSpot integration, our team is always exploring ways to make those connections even more seamless. Thanks again for sharing your experience, it’s wonderful to see how Front is helping your team stay aligned and efficient every day! ## Front Discussions - [For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations?](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) - 1 comment, 4 upvotes - [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) - 1 comment, 1 upvote - [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) - 1 comment, 1 upvote - [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) - 1 comment, 1 upvote - [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) - 1 comment, 1 upvote - [View Front pricing details and edition comparison](https://www.g2.com/products/front/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+07%3A12%3A36+-0500&secure%5Bsession_id%5D=235a579b-d6a1-438d-aad3-a61c7d5554d0&secure%5Btoken%5D=ad71e0f1092fdd48e954929b4be76a2650e7b88b80a6978146e7e4cb512a20e1&format=llm_user) ## Front Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Gmail Backup Tool](https://www.g2.com/products/gmail-backup-tool/reviews) - [Gmail Backup Tool](https://www.g2.com/products/cigati-solutions-gmail-backup-tool/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews) - [TAI Supporting Services](https://www.g2.com/products/tai-supporting-services/reviews) - [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Front Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Front Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)