--- title: Front Reviews meta_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2499 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2499 scale: '5' date_modified: '2026-07-18' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews **Vendor:** Front App **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,499 ## About Front Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. ## Front Pros & Cons **What users like:** - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. (165 reviews) - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. (145 reviews) - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. (128 reviews) - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. (127 reviews) - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. (97 reviews) - Users appreciate the **easy collaboration** features of Front, which enhance teamwork across departments seamlessly. (96 reviews) - Users highlight the **efficient email management** in Front, streamlining communication and enhancing organization across teams. (83 reviews) - Simple (78 reviews) - Intuitive (76 reviews) - Users appreciate the **time-saving capabilities** of Front, facilitating efficient customer support and streamlined communication. (75 reviews) **What users dislike:** - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. (67 reviews) - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. (58 reviews) - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. (54 reviews) - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. (37 reviews) - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. (35 reviews) - Search Functionality (35 reviews) - Users experience **email communication issues** with threading complexity, search difficulties, and limited mobile app functionalities. (33 reviews) - Search Difficulty (29 reviews) - Lack of Features (28 reviews) - Users experience a **steep learning curve** with Front, making it challenging to master all features effectively. (28 reviews) ## Front Reviews ### 1. Great for keeping track of your conversations and multi tasking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Front?** I like the way you can easily use tags to inventory emails. Also, the way you can have an internal chat about an email thread with colleagues that feels like a chat is great. The automation rules are logical. And I like integrations like that of Jira. **What do you dislike about Front?** Not really. I hope they further develop integrations like the Jira one. **What problems is Front solving and how is that benefiting you?** - Creating dossiers by keeping track of client conversations - Inventory emails in separate inboxes - Separating different types of email using the labels ### 2. Revolutionized Our Team Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Chanchal B. **Reviewed Date:** December 16, 2025 **What do you like best about Front?** I like Front's shared inbox and team collaboration features, as they make it easy to see who is responsible for responding to messages without any confusion. It also prevents duplicate replies and solves the problem of disorganized team communication. The initial setup of Front for my team was quite easy, taking little time to set up basic rules. **What do you dislike about Front?** Pricing can be high and limited customization in certain workflows. **What problems is Front solving and how is that benefiting you?** I use Front to prevent duplicate replies and organize team communication effectively. **Official Response from Otto B:** > Thank you so much for your kind words about Front's shared inbox and collaboration features! We're thrilled they're helping your team stay organized and avoid duplicate replies! We appreciate your feedback on pricing and customization, and we're always working to improve our workflows to better meet your needs. ### 3. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Front?** Front is easy for new hires to train on and communicate internally with the team **What do you dislike about Front?** The AI is good, but needs to be a bit more tailored **What problems is Front solving and how is that benefiting you?** Front allows me to keep better track of communications between clients and the other employees in my company **Official Response from Patrick V:** > Hi there, thanks for leaving your review! We're glad to hear that Front has been helpful with tracking details for your team; however, please feel free to let our Support team know if you encounter any issues or need any assistance with settings up rules: https://help.front.com/en/contact-us ### 4. Collaborative Inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Front?** Collaborative inbox that makes team communication seamless **What do you dislike about Front?** Front isn't perfect, but it can always improve **What problems is Front solving and how is that benefiting you?** Fixes messy inboxes; improves teamwork and response speed **Official Response from Otto B:** > Thanks so much for your review! We really appreciate you taking the time to share your experience! We’re glad to hear that Front’s collaborative inbox is helping make team communication more seamless and improving response times. Helping teams stay organized and work together efficiently is exactly what we aim for. We also appreciate your honest feedback about areas for improvement. We’re always working to make Front better, and input like yours helps guide those efforts. ### 5. Front is Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Host Ambassador, Civic & Social Organization, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Front?** Front is extremely useful to me for work. I use it on the go from my phone, as well as mainly on my laptop. It allows me the opportunity to link all of my emails in one safe space, as well as organize my appointments and meetings. **What do you dislike about Front?** I would like it to be a bit more user-friendly for mobile! While I do use it often I much prefer the desktop version, Which includes easier use of the calendar feature. **What problems is Front solving and how is that benefiting you?** A great space to use multiple features including calendar, shared inbox, personal inbox, and organizing events and meetings within my organization and with outside clients as well. **Official Response from Otto B:** > Hello Kim, thank you so much for your review! We are delighted it is helping you with your workflow! We are expecting a refresh of the Front mobile app soon, so stay tuned ### 6. Streamlined Claims Management with Quick Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** January 05, 2026 **What do you like best about Front?** I find Front useful for claims management, which helps in avoiding customers getting escalated. I like the email reply feature and how the AI tool makes everything easier. The initial setup was quick and I had no problems at all. **What do you dislike about Front?** I think Front could use more customization options and scripts. **What problems is Front solving and how is that benefiting you?** I use Front for claims management, helping to avoid customer escalations and streamline email replies with its tools. **Official Response from Otto B:** > hank you so much for your thoughtful review and for highlighting how Front has helped streamline your claims management process. We're glad to hear that the quick setup and AI-powered email features have made your workflow easier and helped prevent customer escalations. We appreciate your feedback about wanting more customization options and scripts. Your insights are valuable, and we’re always looking for ways to make Front even more flexible to fit your needs. If you have specific customization features or script ideas in mind, we’d love to hear more. Thanks again for sharing your experience and helping us improve! ### 7. Front Review HW **Rating:** 4.5/5.0 stars **Reviewed by:** Yulianna A. | Repair Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Front?** I really like the internal-only view options, especially the ability to use emojis and tags—it adds a helpful layer for internal collaboration. I also appreciate that emails can be easily shared with coworkers, making it much easier to step in and assist when someone is out and needs support with their workload. **What do you dislike about Front?** I find it limiting that there's no option to create folders for better organization. Additionally, the ability to unsend an email is only available for a few seconds, which feels too short and doesn’t offer enough flexibility to catch mistakes. **What problems is Front solving and how is that benefiting you?** Organizing vendor communication with tags makes it much easier to locate and manage project-related emails efficiently. **Official Response from Otto B:** > Thank you for sharing your thoughtful feedback! We're delighted to hear that features like internal-only views, emojis, tags, and easy email sharing are making collaboration smoother for your team—those small details can make a big difference in day-to-day workflows. We also appreciate your suggestions around folder organization - we would recommend using the Views feature. Thanks again for taking the time to leave a review and for helping us improve! ### 8. Great platform to manage small teams on **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | Customer Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Front?** The functions Front has enable me to effectively manage my team, it's easy to use and uncomplicated. The interface is clear and the ticketing system works well. The integration with Whatsapp is a + **What do you dislike about Front?** I wish Front had better automations for customer contact and increased reporting supported by what team members input into Front when resolving a ticket. **What problems is Front solving and how is that benefiting you?** Having one source of truth by using Front has the only customer communication channel and reporting on team performance. **Official Response from Otto B:** > We're delighted to hear that Front's interface and team management functions are working well for you! We appreciate your detailed feedback regarding the need for better customer contact automations and advanced reporting, and these are excellent points we'll pass along to our product development team. ### 9. It's a super helpfull tool, easy to use and very itutive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Front?** It looks beter and cleaner, an the beginning it was difficult , but now i feel like home ! **What do you dislike about Front?** I would love If can organize my mails moving them up and down just sliding as desired. **What problems is Front solving and how is that benefiting you?** Easy comunicate with colaboratos **Official Response from Otto B:** > Hi there, thank you for taking the time to leave us a review! We're happy to hear your experience with Front has been positive. I find that our folder separation is also incredibly helpful in staying organized. Thank you again! ### 10. Experience with Front **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Front?** I like that it's really easy to collaborate with your colleagues that you previously don't get when using other platforms - for example, outlook. It's easily integrated into your daily work flow as well and the entire team now use it everyday at work and collaborate through Front seamlessly. You can easily cover your colleague that are on leave without having to massively forward emails just so they have visibility. **What do you dislike about Front?** Quite hard to get used to the new interface initially given it's so different from other email platforms. Not all functions are up and running/available. For example, when I first started using Front, we weren't able to create a table. **What problems is Front solving and how is that benefiting you?** Front most recently improved their interface and look and makes it easier to manage activity in my email and helps me stay on top of immediate priorities. Also as mentioned, feedback is acted on immediately when we mentioned that we cannot create tables in emails. I understand that they have recently also integrated AI which is currently blocked by my firm but I'm excited for when it is allowed because I can imagine how efficient it can help my processes. **Official Response from Otto B:** > Thank you for the thoughtful feedback! It's great to hear how Front has made team collaboration smoother for you—especially covering for teammates and embedding into your workflow. We appreciate your honesty about the learning curve and feature rollout. We’re constantly iterating based on customer feedback (like yours!), and we're glad the table functionality and UI updates have helped. We’re excited for you to explore the AI features once available—there’s a lot of potential there for even more efficiency. Thanks for sticking with us and helping make Front better with your insights! ### 11. Convenient but Error-Prone, Needs Reliability Improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Qui'Arah S. | customer experience advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Front?** Front is very convenient for my company. **What do you dislike about Front?** It has errors that delays our ability to assist our customers. **What problems is Front solving and how is that benefiting you?** They are incorporating ai more and it is helping our messages look better before we send them. **Official Response from Otto B:** > Thanks for sharing your thoughts, we really appreciate you taking the time to let us know. If you are affected by errors, please feel free to reach out to our support team through https://help.front.com/en/customer-portal/ and we'll be happy to investigate and help your team with these! ### 12. Wonderful chatting experience **Rating:** 5.0/5.0 stars **Reviewed by:** Josias G. | Customer Care Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Front?** I love that templates make your life easier when you need to communicate similar messages to a wide variety of customers. It's so good that I don't need to use other **What do you dislike about Front?** The only thing I didn't like about Front is the most recent update. I don't mean that it was bad, but that I got used to where things were before. I guess it's just a matter of getting used to it. **What problems is Front solving and how is that benefiting you?** It is not very often that the Front app to break down, so communication with our customers is always very quick and smooth, leading to happy customers due to the quick responses. **Official Response from Otto B:** > Thank you for taking the time to share your experience! We’re so glad to hear that templates are making your customer communications faster and easier—it’s great to know they’re saving you time and helping you deliver consistent messages. We appreciate your honesty about the recent update. We understand that changes in layout can take some getting used to, and your feedback helps us keep user experience top of mind as we continue improving Front. It’s wonderful to hear that Front is helping you keep communication smooth and your customers happy. Thanks again for sharing your insights! ### 13. Could be a 5 Star Software Company with 1 Small Change **Rating:** 0.5/5.0 stars **Reviewed by:** Blake A. | Operations Manager, Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Front?** User Interface. Ease of Use. Functionality. **What do you dislike about Front?** Could be a 5 Star Software Company Currently purchasers of this software (Admins) are able to add Seats for additional users anytime, but unable to reduce the number of Seats in Front during an annual term. Please allow Admins to reduce the number of Seats in Front during an annual term. This request has also been made via email to Customer Support and via an Enhancement Request ticket. **What problems is Front solving and how is that benefiting you?** Helps reduce single point of failure. **Official Response from Otto B:** > Thanks for leaving your feedback regarding this. While reducing the number of seats isn't something users can do on an annual term, this is really helpful for us to hear as we look forward into how we can shape and improve the customer experience. We appreciate you highlighting this because we continuously strive to enhance how teams utilize Front, and understanding this issue firsthand from users gives us an idea of what companies are looking for. ### 14. Excellent Solution for Team Collaboration and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Front?** Front is an excellent solution for effectively managing customer support and collaborating as a team. **What do you dislike about Front?** It's a bit expensive, so not all of my colleagues are on it. **What problems is Front solving and how is that benefiting you?** Front helps us centralize all customer communication and streamline internal collaboration. It eliminates confusion around who is handling which request, reduces response times, and ensures that our team stays aligned. As a result, our support process is more efficient, our workload is easier to manage, and customers receive clearer, faster, and more consistent answers. **Official Response from Otto B:** > We really appreciate you taking to time to share your thoughts 😊 We're thrilled to hear it's helping your team's efficiency and collaboration 💪 Go team! ### 15. Centralizes Team Communication and Makes Email Collaboration Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Front?** What I like best about Front is how it centralizes communication in one place. It makes it easy to collaborate internally on emails, assign conversations, and maintain visibility across the team without endless forwarding. **What do you dislike about Front?** There’s a bit of a learning curve at first, especially with automations and rules. However, once you understand the system, it becomes much more efficient. **What problems is Front solving and how is that benefiting you?** Front solves communication silos by centralizing and organizing conversations. It benefits me by improving teamwork, visibility, and response times. **Official Response from Otto B:** > Hey there, Thanks so much for taking the time to share such a thoughtful review. We’re really glad Front is helping you centralize communication and cut down on silos, and that you’re seeing the impact in collaboration, visibility, and response times. Those are exactly the outcomes we aim for when teams are working together in a shared inbox. We also appreciate the note about the learning curve, especially around rules and automations. That feedback is helpful for us to hear. We’re continually working to make setup and automation-building more intuitive, while still keeping the flexibility that makes Front powerful once it clicks. If you ever want tips on getting the most out of rules and automations, our team is happy to point you to best-practice examples and resources. Thanks again for the review. ### 16. Front Review **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek P. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Front?** - The seen notification when someone read your email - The flexibility in assigning emails to coworkers and collaborating on them as well. - The interface in general, how you can apply templates, navigation, analytics etc. - Easy to use and integrate 3rd party **What do you dislike about Front?** There is nothing that I found that I dislike about Front. **What problems is Front solving and how is that benefiting you?** Easy to respond to clients and every body in the team can work together on certain cases. **Official Response from Otto B:** > That's wonderful to hear! We're thrilled that you find Front easy to use and appreciate features like the read notifications and the flexibility for team collaboration on emails. It's fantastic knowing we're helping your team work together seamlessly to provide great client responses. ### 17. First time to use Front email for work **Rating:** 4.0/5.0 stars **Reviewed by:** Jen A. | Online Booking Services Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Front?** I like that I can comment on emails and tag my teammates without having to forward them. It is a great collaborative tool and you can easily check previous comments. It is also easy to manage and look at Calendars for the team. **What do you dislike about Front?** Searching for past emails. I would have to check all inboxes (or categories like OPEN, UNASSIGNED, ARCHIVED) for me to find what what I'm looking for. Maybe because I'm new to the system so I have not truly explored shortcuts or better ways to manage my search. I find it quite confusing to check which ones are the latest or most recent response when reading long trails of email. Although there is the "jump to most recent" **What problems is Front solving and how is that benefiting you?** Team collaboration, especially for remote workers. Front is a great tool to manage emails among team members who rely only on videos and chats to communicate with each other. **Official Response from Otto B:** > Thank you for your thoughtful review! We're thrilled that Front's comment and tagging features are enhancing your team's remote collaboration. I appreciate your feedback about search functionality and email threading - we're constantly working to improve these areas and the details you provided are definitely important to us! ### 18. Makes collaboration seamless **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Front?** love the collaboration aspect and multiple tag options and integration with other features **What do you dislike about Front?** accidently archiving in my inbox when new emails come in **What problems is Front solving and how is that benefiting you?** all parties in the company can see all emails and collab **Official Response from Otto B:** > Thank you for sharing your positive experience with Front's collaboration features and integration options. We understand the frustration of accidentally archiving emails and will work on addressing this issue to enhance your experience - if you have keyboard shortcuts enabled, this might be the cause of this behaviour so selecting a different shortcut option might work for you: https://help.front.com/en/articles/2189 ### 19. Highly Effective for Filtering Unnecessary Emails **Rating:** 4.5/5.0 stars **Reviewed by:** Janne L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Front?** I use Front to avoid unnecessary emails and spam, saving me from dealing with them. It's very effective for this purpose. **What do you dislike about Front?** Maybe it could use more AI in the future. **What problems is Front solving and how is that benefiting you?** I use Front to avoid unnecessary emails and spam, and it effectively saves me from them. **Official Response from Otto B:** > Thank you so much for sharing your experience and for the kind words about how Front helps you manage your inbox more effectively! We appreciate your feedback about AI features and are excited to share that we've been expanding our AI capabilities. Feel free to explore Front AI in your settings to see what's available or reach out to our Support team for assistance with this! ### 20. excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Jelena M. | National Student Engagement Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Front?** I started using Front about four months ago, and I’m very pleased with it. Although I hadn’t used it before, I found it easy to understand how everything works, especially considering the diverse aspects of my role. **What do you dislike about Front?** One thing I’ve noticed is that the search function in Front can sometimes be a bit unreliable or slow, especially when trying to locate older conversations or attachments. **What problems is Front solving and how is that benefiting you?** Front helps me efficiently manage communication and stay organised across multiple tasks. It allows me to clearly see which messages are my responsibility and collaborate with colleagues directly within emails, saving time and reducing errors. **Official Response from Otto B:** > Thank you for taking the time to leave a review! We’re so glad your first few months with Front have been positive, and that the platform has made it easy to manage a wide range of responsibilities right from the start. It’s great to hear how Front is helping you stay organized and collaborate efficiently across tasks. Thanks again for your thoughtful feedback—we’re excited to keep improving with you! ### 21. Functionality and Simplicity, Design to Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Lauryne A. **Reviewed Date:** January 12, 2026 **What do you like best about Front?** I use Front for my work tool and it allows me to process my emails and classify them easily. I appreciate that it is very functional and easy to use. **What do you dislike about Front?** maybe make the design a bit more modern **What problems is Front solving and how is that benefiting you?** I use Front to process my emails and classify them. It is functional and easy to use. **Official Response from Otto B:** > Thanks for sharing a review! If you ever have any feedback you'd like to share, we would love to hear your thoughts in our Front Community: https://community.front.com/ ### 22. New Update was a Major improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Front?** with the new update, I know how to navigate better, I use it almost daily and helps me know what email are being left by my other coworkers, this way we can reply when other can't. Said that this tool help to unite other department and know what they are up to. Our data entry team always receive all features when they requested from support. **What do you dislike about Front?** When emails that are sent to differents distros it shows them all like differents emails and doesn't. it can be confusing at first but you get used to. **What problems is Front solving and how is that benefiting you?** All can see an important email with the conversation link. allowing the info to spread to all depts. **Official Response from Otto B:** > Thank you for the positive feedback on our new update and for sharing how Front helps your team stay aligned. We've noted your comment about emails sent to different distribution lists and are always working to improve the user experience. ### 23. User-Friendly, Easy-to-Navigate UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Front?** the UI is user friendly and easy to navigate **What do you dislike about Front?** Sometimes there are some images loading issues **What problems is Front solving and how is that benefiting you?** Regular updates **Official Response from Otto B:** > Thank you for your review! We’re so glad to hear that Front’s organization and flexibility are helping you stay on top of everything and making your work easier day to day. It’s great to know features like tabs and tags are having a positive impact. We really appreciate your kind words and are happy to have you as part of the Front community! ### 24. Innovative Tagging and Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Anais P. | assistante, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Front?** I appreciate the tagging feature in Front that allows me to tag the people concerned or who need help. The initial setup went very well and I find it very intuitive. **What do you dislike about Front?** difficulty finding the conversations **What problems is Front solving and how is that benefiting you?** I use Front for editorial purposes and to be able to tag the people concerned or those who need help. **Official Response from Otto B:** > Hello Anaïs, thank you for your feedback! We are delighted to learn that you appreciate our tagging and drafts feature! If you have any suggestions for improving our AI features, let us know, as it helps us develop for our clients. ### 25. I love Front **Rating:** 5.0/5.0 stars **Reviewed by:** Stephany A. | Concierge Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Front?** Front makes team email and communication way more efficient. I really like how easy it is to collaborate on messages, tag teammates, and keep everything organized in a shared inbox—it’s like email meets chat. The interface is clean and intuitive, and integrations with tools like Slack and Salesforce help streamline our workflow. It’s simple to use day to day, and it saves a ton of back-and-forth. We use Front daily. **What do you dislike about Front?** While some features like reporting and mobile could be improved, the overall experience has been a big productivity boost **What problems is Front solving and how is that benefiting you?** Front helps us stay organized by keeping team communication and emails in one place. It cuts down on confusion, prevents duplicate replies, and makes it easier to stay on top of customer messages. **Official Response from Otto B:** > It's great to hear Front is boosting your team's communication efficacy and email management! We're pleased our platform aids seamless teamwork, integrates well with your existing tools, and helps you stay organized by preventing duplicate messages. Thank you for noting how Front empowers your group to handle client interactions more readily! Feedback like yours is very helpful for us to understand what is working well for users. ### 26. A great tool that makes a salesperson's job much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Wojciech S. | BDM, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Front?** What I appreciate the most is the Snooze feature and the ability to collaborate within a specific email thread. The latest update also introduced the option to save links and other items, which makes Front a true CRM now. **What do you dislike about Front?** Actually, there’s nothing in particular that bothers me at the moment. **What problems is Front solving and how is that benefiting you?** It mainly solves the problem of following up with clients. The Snooze feature makes it much easier to make sure nothing gets forgotten. Additionally, the ability to share a thread with the team is great. Without it, traditional email forwarding is a nightmare. **Official Response from Otto B:** > Thanks for sharing your experience! We love hearing that features like Snooze, in-thread collaboration, and the new link-saving tools are helping you manage follow-ups and streamline teamwork. We’re also glad to hear there’s nothing causing friction in your workflow right now. If that ever changes or if you have feature ideas, feel free to reach out. Thanks again for being a part of Front! ### 27. Simplified Exchanges but Complicated Searches **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Judiciary | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Front?** I like easy exchanges and tags for discussing on Front, which makes interactions with my colleagues and clients more convenient. The initial setup of Front went very well. **What do you dislike about Front?** Searching for emails or exchanges on Front. It's complicated to find past exchanges, especially discussions. This leads to a loss of time in retrieving information. **What problems is Front solving and how is that benefiting you?** Front facilitates exchanges with my colleagues and clients, makes discussions easy thanks to tags and email forwarding. **Official Response from Otto B:** > Thanks for the feedback! Please feel free to submit any search-related suggestions to our Product Ideas Portal: https://community.front.com/ideas ### 28. Great for Multichannel Support but Needs Pricing and Privacy Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Tomas B. **Reviewed Date:** September 05, 2025 **What do you like best about Front?** I appreciate the way Front facilitates handling client communications through multiple channels and allows us to share and assign responsibilities seamlessly within our team. I find the shared inboxes and internal commenting incredibly useful, which streamline communication and task management. Additionally, I value its integration with tools like HubSpot and Gmail, enhancing our workflow. **What do you dislike about Front?** Pricing keeps increasing, and the platform has poor handling of privacy—conversations can merge incorrectly, exposing them to unintended users, and support hasn’t been helpful in resolving these issues. **What problems is Front solving and how is that benefiting you?** I find the product streamlines handling client communications through multiple channels, allowing my team to efficiently assign responsibilities and share workloads for better client responses. **Official Response from Otto B:** > Thank you for sharing your detailed feedback! We're so glad to hear that Front’s multichannel support, shared inboxes, internal commenting, and integrations with tools like HubSpot and Gmail are helping your team streamline communication and stay aligned. Thanks again for taking the time to leave a review and for highlighting both the strengths and opportunities for us to get better. Your insights help us keep improving Front for you and all our customers. ### 29. Front is an organized person's dream **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Front?** Using new auto assigning from the shared inbox, AI for better email replies and heavier use of message templates has improved my experience. **What do you dislike about Front?** Fixing the auto assigning emails with the same subject line. I get emails that have the subject line "PO" from all different customers, and they sometimes attached to old email trails. **What problems is Front solving and how is that benefiting you?** Keeping things organized and manageable. **Official Response from Michael Hughes:** > Thanks for sharing your thoughts about Front and glad the merge functionality helps you manage your inbox. ### 30. Great tool for communication and internal teams collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Zaq R. | Supply Chain Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Front?** - Tagging colleges for collaboration; - Snoozing communication that you can't do anything at the moment or because you want to be reminded later. **What do you dislike about Front?** - Nothing in particular, but some users make things a bit more complicated. Internally, I dislike when a different department tags me on their inbox, as I will have no control over the communication regarding labelling and assigning it to the right person in my team. **What problems is Front solving and how is that benefiting you?** - Shared mailboxes with snoozing features and assigning to colleagues are definitely great features that Outlook doesn't offer. - Before, it was tough to manage all the emails I was receiving. Now I can manage it much faster with snoozing and archiving. Front is a new way to manage my communications. **Official Response from Otto B:** > Thank you so much for taking the time to share your thoughts and feedback, Zaq 🙌 So glad to hear that Front's able to help with your collaboration and email management 💪 ### 31. It is much more complete than GMAIL. It separates what we need in specific tags and sectors. **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel K. | Customer Delivery Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Front?** That when I respond to tickets in general that I receive it is easily understandable what is what I have to do. **What do you dislike about Front?** That you guys changed the way everything is shown. We got front a few months ago and it was a new change and now again we have to adapt again which is not difficult but takes time and peolple dont like change so fast. **What problems is Front solving and how is that benefiting you?** It helps me on the timing. Before I needed a lot of time to search for what I needed. **Official Response from Otto B:** > Thank you for sharing your experience with Front! We’re happy to hear that the platform makes it clear and easy for you to understand and respond to tickets quickly. Saving you time is exactly what we aim for. We also appreciate your honesty about the recent interface updates. We know that adapting to changes can be challenging, even when improvements are designed to make things better in the long run. Your feedback is incredibly valuable and helps us strike the right balance between innovation and stability. Thanks again for taking the time to share your thoughts, we’re glad Front is helping streamline your workflow! ### 32. Excellent for Customer Service Coordination, but frustrated with pay-walls. **Rating:** 4.0/5.0 stars **Reviewed by:** Newton L. | Customer Service Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Front?** As a customer service supervisor, it's excellent to chain threads/ ideas and work internally with my team. **What do you dislike about Front?** Pay-walled rules & macros limit make it difficult to make quick ad-hoc updates for short sighted issues. **What problems is Front solving and how is that benefiting you?** We have a large volume of customer inquiries daily, Front is intuitive to keep items in clear sight and visible. Basically, it's helpful bounce back and forth from different items when supporting a business. **Official Response from Otto B:** > Thank you for sharing your experience! We’re so glad to hear that Front is helping you and your team collaborate seamlessly, keep threads and ideas connected, and stay on top of high volumes of customer inquiries with clarity. Thanks again for taking the time to leave a review, we’re grateful to support your team’s work and collaboration every day! ### 33. Front is a complete tool. I wish I had a way to organize my personal emails just like front does. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel Garisto I. | Customer Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Front?** Everything! Easy to use, has a lot of integrations, works really well along other apps... **What do you dislike about Front?** Not having a version for personal use. I understand that it's functionality is targeted and created for companies to use, but one can dream. **What problems is Front solving and how is that benefiting you?** Front unites all of my company's brands and facilitate the access to other shared inboxes, and this is really amazing! **Official Response from Otto B:** > Thanks for the glowing review, Gabriel! We're thrilled to hear that you find Front so easy to use and that it's been really great for uniting your company's inboxes. ### 34. My Experience using FRONT **Rating:** 4.5/5.0 stars **Reviewed by:** Edwardo O. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Front?** The notes below each email make it very useful to me/us. We use them often to make notes over each email we are working on. Especially if we are waiting on a customer for a response **What do you dislike about Front?** The tagging is wonky and could use some work with the AI in identifying certain things like 'orders' or follow ups. Once we get it to where we want it, after a few days it works well but then begins to give us a whole bunch of different tags not associated with the subject matter. **What problems is Front solving and how is that benefiting you?** FRONT helps us solve too many emails for the same problems. Helps our manager understand where everyone is at in terms of workflow and workload. **Official Response from Otto B:** > It's fantastic to hear that our email notes feature is so valuable for your team's workflow and helps manage email overload! We appreciate your honest feedback about the tagging feature; we're actively working on improving the AI to make it more accurate and consistent for identifying key information. ### 35. Seamless Team Communication with Threaded Chats **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Front?** The ability to chat with co-workers within a thread! **What do you dislike about Front?** I haven't found anything I greatly dislike thus far! **What problems is Front solving and how is that benefiting you?** Front allows my team to easily collaborate so that client communications are streamlined and efficient. I feel like my inbox is organized and it is a lot easier to have coverage when I am out of the office. **Official Response from Otto B:** > We’re thrilled that Front helps your team collaborate smoothly and makes coverage easy when you’re out. If anything comes up that we can improve, please let us know. ### 36. Mails On The Go! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve O. | Sales International Team (SMS), Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Front?** Front really can make the work easy. The transparency of whoever is currently working or replying to a certain client is also visible and it can easily be taken over whenever things might go wrong for example in our line of business, if an agent need to hand over the conversation to a supervisor, it can easily be transferred. Also front can be integrated with other softwares which can be more efficient in our daily tasks. **What do you dislike about Front?** In some scenarios, Front app in mobile phone can't function that much of the web access. Some notifications are too many to sort of if you're receiving large volume of messages such as SMS or chat coming from replies from the automation sent by the integrated software, sometime it overwhelms. There are also times that the Front app crashes and is not recommended to use on phone while you're in a weak signal of internet connection or mobile data. **What problems is Front solving and how is that benefiting you?** Front tackles a lot of communication headaches for teams. One major problem it solves is the disorganization of managing multiple email threads and messaging platforms like working with SMS. With Front, you can handle all your communication channels such as emails, chats, and even social media messages in one place. The integration capabilities of Front helps s process of tasks seamless **Official Response from Otto B:** > Hi! Thanks so much for taking the time to write this review for Front! We are delighted that it has brought your team more transparency. We appreciate the feedback as well. ### 37. Easy to use for team inbox management, could improve the reporting features **Rating:** 4.0/5.0 stars **Reviewed by:** Anja L. | BD Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Front?** Overall, it's very easy to get familiar with and has a lot of features to make it easy to manage customer support inquiries as a team. Front adds updates pretty frequently, the addition of AI feature to draft emails has made response handling even easier. **What do you dislike about Front?** I find it a bit difficult to report accurately on exact number of conversations handled by team. It could add more features to easily segment and report on all conversations. **What problems is Front solving and how is that benefiting you?** Shared inbox management across various teams **Official Response from Otto B:** > Thank you for your thoughtful review! We’re glad to hear that Front has made it easier for your team to manage support inquiries collaboratively, and that features like AI drafting are helping streamline responses even further. It’s great to know the frequent updates are making a difference for your workflow. We also appreciate your feedback on reporting. Thanks again for sharing your experience we’re thrilled that Front is helping your team stay organized and efficient! ### 38. Powerful productivity tool with unique features **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor K. | CTO /COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Front?** The collaborative experience with email is unique and works extremely well **What do you dislike about Front?** Notifications on the desktop app are weak at best, and the pricing model is high for small businesses who would like to try new features **What problems is Front solving and how is that benefiting you?** Front enables a ton of visibily across customer communications for us. We use it to work collaboratively across different email boxes **Official Response from Otto B:** > Thank you for your valuable feedback! We're thrilled to hear that you love the collaborative email experience and the visibility Front provides across your customer communications. We appreciate your comments on desktop notifications and pricing, and we will share them with our product and sales teams for consideration. ### 39. Versatile and Packed with Options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Front?** Lots of versatility and options to use from. **What do you dislike about Front?** nothing at the moment. I have only been using it for a month **What problems is Front solving and how is that benefiting you?** So many options to pick from when problem solving. **Official Response from Otto B:** > Thanks for the review! We’re glad Front’s versatility is helping you as you work through different scenarios and solve problems efficiently. It’s great to hear things are going smoothly so far, and we’re excited to keep supporting you as you continue using Front. ### 40. Optimization of Communication at Work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Front?** I like being able to keep conversations and organize them as I want. This allows me to create groups that help me find my way around. **What do you dislike about Front?** I don't like the font types and formatting in Front. **What problems is Front solving and how is that benefiting you?** I use Front to improve communication at work. It allows me to keep conversations and organize them as I want, which helps me find my way by creating groups. ### 41. I'm able to take care of top priorities, while the rest is filtered out! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Front?** Front takes the guess work out of prioritizing emails. When I open Front, I know that only what's important to my role, my team and organization is in my inbox. I also like the feature of being able to sort, archive or snooze emails. This helps keep my inbox tidy and ensure that I have messages available when I need them. **What do you dislike about Front?** Could be user error, but I have yet to have the desktop notification function properly. Front is always opened behind the scenes, and I would like a desktop notification as some emails are time sensitive in nature. **What problems is Front solving and how is that benefiting you?** Front solves the problem of having too many emails in my inbox. It allows me to focus on what's important in my role. I have less stress around emails when using Front. **Official Response from Otto B:** > Thank you so much for sharing your experience! 🌟 We're thrilled to hear that Front helps you stay focused on top priorities and keeps your inbox clean and stress-free — that's exactly what we aim for! Regarding desktop notifications, thank you for flagging that. We'd love to help you get those working smoothly, especially for time-sensitive messages. Our team can guide you through a quick check of your notification settings to make sure everything’s set up correctly. Appreciate your thoughtful feedback, and thanks again for using Front! ### 42. Great for managing shared inboxes and collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Leonor W. | Principal, Business Development & Revenue Operations, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Front?** Easy to view inbox, leave notes, and divide up work. I also like that you can choose to sync your personal messages or not. **What do you dislike about Front?** Automatically assigns emails to you when you reply- but we prefer to leave actionable items unassigned in main inbox. Sometimes miss emails due to them being archived and they don’t go back to open section. **What problems is Front solving and how is that benefiting you?** Sharing inbox across multiple users on team **Official Response from Otto B:** > Thanks for leaving your review, Leonor! It's great to hear Front has helped with dividing up work with your team and that sharing inbox access has been beneficial. In regards to your issue with emails automatically assigning when you reply, our Support team may be able to assist with getting around this. Feel free to reach out to us at support@front.com and we can help you out! ### 43. Great collaborative features for teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Front?** What I like best about Front is its organized folders you can share across different team members. It allows for a collaborative experience, while still providing you with a unique user experience. After learning how to use the draft feature, I have not looked back! I use it daily because of how easy it is to work on drafts and have others be able to take over. I truly enjoy the way you can tag accounts and pull up information quickly. When I spoke to a Front member from customer support, he was quick to answer and very helpful. Their staff is reliable, professional, and Knowledgeable. Overall, I have had an incredible user experience with Front, as well as their customer support. **What do you dislike about Front?** So far, I have not had any issues with Front that would affect my positive experience. **What problems is Front solving and how is that benefiting you?** It is solving the problem of maintaining communication under a thread. Working in a 24/7 environment, it is hard to respond from the same email thread and have access to information, especially when someone is on vacation or online. With Front, we are all able to have access to messages and take over drafts when needed. Allowing internal comments is also a huge added bonus, because it allows us to make comments for other team members to see and keep information updates stored within each thread, without affecting what the customer on the other end sees. It also solves contact tagging problems by giving us a way to better organize and filter contacts. **Official Response from Otto B:** > Thank you for your wonderful review! We're so pleased that Front's collaborative features like shared folders, draft handoffs, and internal comments are enhancing your team's communication in your 24/7 environment, and it's especially gratifying to hear that our customer support team provided you with such a positive experience. ### 44. Effortless to Use with an Intuitive UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Front?** I like how easy it is to use the UI and navigate the site **What do you dislike about Front?** Sometimes, Front can be very laggy and stop working all together **What problems is Front solving and how is that benefiting you?** Front allows me to connect seamlessly with customers **Official Response from Otto B:** > Thank you for taking the time to share your feedback! 😊 We're pleased to hear that Front's intuitive UI is making it easy to connect with your customers. We also appreciate you flagging the performance issues you've experienced 🙇‍♂️ Feedback like this is invaluable and we'll ensure it gets passed on to our team 🙏 Please don't hesitate to reach out to our Support team at support@frontapp.com whenever you experience these issues, the team will be happy to assist you! ### 45. A wonderful experience **Rating:** 4.5/5.0 stars **Reviewed by:** Pamela J. | Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Front?** Front has been such a help to organising my inbox. The snooze feature is my absolute favourite, allowing me to snooze conversations until a later date without having to manually remember to action them. **What do you dislike about Front?** Honestly - nothing! It has so many features that make my workflow so much for efficient **What problems is Front solving and how is that benefiting you?** Front enables a co-operative workflow between my colleagues and I. The internal communication on threads is incredibly helpful. **Official Response from Otto B:** > Thank you so much for your kind words! We're thrilled to hear how Front is helping you stay organized and that the Snooze feature has become such a valuable part of your workflow. It’s one of our favorites too for exactly that reason—making follow-ups effortless and timely. It’s great to know that internal collaboration is working seamlessly for you as well. We built Front to support exactly this kind of efficient teamwork, and we’re so happy it’s delivering a smooth experience. Thanks again for sharing your feedback and for being part of the Front community! ### 46. Great Resource for shared inboxes and project management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Front?** Sharing inboxes! Having this function allows work to be allocated equally amongst the whole team and provide us with clear visual of workflow and daily tasks. This helps us plan for the day/week ahead without surprises. Front helps transfer data from our email server quickly and efficiently from all inboxes so there's no chance of missing important updates. Because of this, I can rely solely on Front for daily tasks. It has become an essential part of our workflow and we utilize it daily and throughout the day. I would definitely recommend this tool for any business that needs to allocate time, resources, or expertise to a large population of employees. **What do you dislike about Front?** I've noticed an issue with receiving multiple emails from 1 personal regarding different topics often get lumped into the same thread even though they are unrelated. This makes it difficult to see all required tasks. But this is a rare occurrence and only happens when we receive multiple emails within the same time frame. **What problems is Front solving and how is that benefiting you?** Front allows our team to work more cohesively for larger tasks/projects and streamline workflow. **Official Response from Otto B:** > Thanks for the great review! We're so glad the shared inboxes are helping your team with workflow and task management. We appreciate your feedback about the occasional email threading issue and are happy to know Front is streamlining your projects. Your recommendation is valued! ### 47. Could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin A. | Charter Operations Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Front?** You can attached multiple conversation threads to emails. Making it easy to find several communications threads. **What do you dislike about Front?** Assignment algorithm isn't the best. At times it auto-assigns at random. Also, wish we were able to make folders to better organize emails rather than "archive" them. **What problems is Front solving and how is that benefiting you?** Better email management. Lower the average time it takes to answer clients. **Official Response from Otto B:** > Thank you for sharing your feedback! We’re glad to hear that being able to attach multiple conversation threads is helping you and your team keep communications organized and easy to follow. We also really appreciate your notes on the assignment algorithm and folder organization. We understand how important it is to have assignments feel accurate and inboxes structured in a way that works best for you, and feedback like this helps us as we continue improving. It’s great to hear that Front is already helping reduce response times and improve email management for your team. Thanks again for taking the time to share your experience! ### 48. Outstanding Collaboration and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Front?** The collaboration features include tagging your colleagues outside the chain and linking tools, such as Zoom. **What do you dislike about Front?** I would like to have a note section where I can add a to-do list or a project management tool to complement. **What problems is Front solving and how is that benefiting you?** Collaboration helps to distribute the tasks and project management with snoozing and folders. **Official Response from Otto B:** > Thanks so much for your thoughtful review! We really appreciate it! We're thrilled to hear that Front’s collaboration tools and integrations are helping your team. As for your idea about adding a note or to-do section, that’s not currently available in Front, but we’d love for you to submit it through our Product Ideas Portal — it’s where users can share and upvote feature requests, and you’ll get updates if it’s developed! Thanks again for helping make Front even better. ### 49. The Ultimate Communication & OrganizationTool! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Front?** At first, Front started off as a great communication tool with very minimal implementation required. Instead of forwarding emails amongst co-workers and teams we were able to keep it all in one spot. Then it became our pivotal Customer Support tool, which was a big game changer. The ability to create shared inboxes for our different teams and move tickets around is pivotal. Integrating Front with Salesforce and Jira easily has allowed us to keep everything organized. We use Front exclusively now for our emails and support. **What do you dislike about Front?** Occasional outages - but as a fellow software company we realize this is par for the course. **What problems is Front solving and how is that benefiting you?** Front is helping us solve the communication gap internally and externally with Customers. **Official Response from Otto B:** > Hi Michelle. Thanks for your review! We’re thrilled to hear that Front has become your go-to tool for communication and customer support. It's great to know that shared inboxes and integrations with Salesforce and Jira are making a difference for your team. We appreciate your understanding regarding occasional outages and are always working to improve stability. Your feedback means a lot to us! ### 50. Communication is Flawless with Front **Rating:** 3.5/5.0 stars **Reviewed by:** Shawn R. | Civil Superintendent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Front?** What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything together in one place, which helps me stay organized and respond more efficiently. **What do you dislike about Front?** Front's only sin: no free tier—paywall for the gods! **What problems is Front solving and how is that benefiting you?** Integrates 5,000+ apps (Zapier/Slack/CRM); AI insights surface trends for proactive fixes no IT bottlenecks. **Official Response from Otto B:** > Thank you for sharing that Front is helping you streamline communication and keep your messages organized to assist with efficiency! We're glad you're benefiting from the app integrations and AI insights that surface trends for proactive team management. ## Front Discussions - [For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations?](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) - 1 comment, 4 upvotes - [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) - 1 comment, 1 upvote - [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) - 1 comment, 1 upvote - [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) - 1 comment, 1 upvote - [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) - 1 comment, 1 upvote - [View Front pricing details and edition comparison](https://www.g2.com/products/front/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+07%3A33%3A32+-0500&secure%5Bsession_id%5D=1eedd596-fe5b-4d94-a203-f42bf5f50d92&secure%5Btoken%5D=46274c33098fa6434c86f8e5668f531317b815dd6da4ae725cec51a4a3be7cae&format=llm_user) ## Front Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Gmail Backup Tool](https://www.g2.com/products/gmail-backup-tool/reviews) - [Gmail Backup Tool](https://www.g2.com/products/cigati-solutions-gmail-backup-tool/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews) - [TAI Supporting Services](https://www.g2.com/products/tai-supporting-services/reviews) - [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Front Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Front Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)