# Freshdesk vs Front Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to organize tickets with updated statuses for easy tracking and resolution. This feature is complemented by automation options that streamline ticket flow, making it a strong choice for teams focused on customer satisfaction.
- **Users say** that Front stands out for its integration capabilities, acting as a central hub for managing customer queries via email and chat. Reviewers highlight the convenience of working within Front without needing to switch between multiple applications, which enhances productivity and simplifies customer support processes.
- **According to verified reviews** , Freshdesk has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. This is reflected in features like the filter option for ticket types, which helps teams manage their workload more effectively.
- **Reviewers mention** that Front's email organization features are particularly beneficial, allowing users to track communications without the hassle of CCing multiple coworkers. This flexibility in managing email interactions contributes to a more streamlined communication process within teams.
- **G2 reviewers highlight** that while Freshdesk offers robust ticket management features, some users find it challenging to configure the system to match their specific workflows. This can lead to a steeper learning curve for teams that require extensive customization.
- **Users report** that Front's customer support is highly responsive, with many praising the ease of integration and the overall user experience. This responsiveness can be a significant advantage for teams that prioritize quick resolutions to customer inquiries.



| | Freshdesk | Front | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 3,744 | 2,463 | 
| **Largest Market Segment** | Small-Business (48.6% of reviews) | Small-Business (49.0% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | $25.00 1 user/month | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

### Front

Pros:
- Ease of Use (340 reviews)
- Communication (258 reviews)

Cons:
- Missing Features (137 reviews)
- Email Issues (127 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | Front | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3277 reviews) | 9.1 (1935 reviews) | 
  | **Ease of Use** | 8.9 (3301 reviews) | 9.1 (1951 reviews) | 
  | **Ease of Setup** | 8.6 (2357 reviews) | 8.8 (734 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 8.9 (478 reviews) | 
  | **Quality of Support** | 8.7 (3176 reviews) | 9.1 (1663 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 9.2 (464 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3246 reviews) | 9.3 (1819 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 2588 |
| **Front** | 8.4/10 | 601 |

#### Ticket and Case Management

| Feature | Freshdesk | Front | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2250 reviews) ✓ Verified | 8.8 (268 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (2263 reviews) ✓ Verified | 8.9 (270 reviews) ✓ Verified | 
| **Workflow** | 8.5 (2190 reviews) ✓ Verified | 8.9 (300 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (2066 reviews) ✓ Verified | 8.8 (288 reviews) ✓ Verified | 
| **SLA Management** | 8.3 (1808 reviews) ✓ Verified | 8.9 (245 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.5 (2092 reviews) ✓ Verified | 9.1 (310 reviews) | 
| **Ticket Collaboration** | 8.7 (2025 reviews) ✓ Verified | 9.2 (298 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (1377 reviews) ✓ Verified | 8.7 (262 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.3 (330 reviews) | 7.8 (64 reviews) | 
| **AI Text Summarization** | 7.4 (325 reviews) | 8.3 (64 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (57 reviews) | 7.1 (28 reviews) | 
| **Natural Language Interaction** | 6.9 (57 reviews) | 7.1 (28 reviews) | 
| **Proactive Assistance** | 7.2 (56 reviews) | 7.2 (28 reviews) | 

#### Communication Channels

| Feature | Freshdesk | Front | 
|---|---|---|
| **Customer Portal** | 8.6 (1925 reviews) ✓ Verified | 8.7 (236 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (2089 reviews) ✓ Verified | 9.2 (289 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.4 (1315 reviews) ✓ Verified | 8.7 (237 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (1190 reviews) ✓ Verified | 8.3 (211 reviews) ✓ Verified | 
| **Voice** | 7.9 (935 reviews) ✓ Verified | 7.8 (133 reviews) | 

#### Platform

| Feature | Freshdesk | Front | 
|---|---|---|
| **Mobile User Support** | 8.1 (1159 reviews) ✓ Verified | 8.3 (219 reviews) ✓ Verified | 
| **Customization ** | 8.1 (1661 reviews) ✓ Verified | 8.4 (289 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (1549 reviews) ✓ Verified | 8.8 (263 reviews) ✓ Verified | 
| **Integration** | 8.3 (1154 reviews) ✓ Verified | 8.6 (237 reviews) ✓ Verified | 
| **Reporting** | 8.0 (1879 reviews) ✓ Verified | 8.3 (232 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (1965 reviews) ✓ Verified | 8.3 (238 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 403 |
| **Front** | 8.4/10 | 929 |

#### Channels

| Feature | Freshdesk | Front | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | 8.9 (630 reviews) | 
| **Open Listening** | 8.0 (334 reviews) | 8.6 (528 reviews) | 
| **Physical Media** | 7.5 (323 reviews) | 7.9 (476 reviews) | 

#### Design

| Feature | Freshdesk | Front | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | 8.8 (652 reviews) | 
| **Create Content** | 7.8 (335 reviews) | 8.2 (533 reviews) | 
| **Personalization** | 8.3 (356 reviews) | 8.8 (750 reviews) | 
| **Inbound Identification** | 8.3 (344 reviews) | 8.8 (713 reviews) | 
| **Regulatory Compliance** | 8.4 (332 reviews) | 8.7 (564 reviews) | 

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | 7.8 (191 reviews) | 
| **AI Text Summarization** | 7.7 (263 reviews) | 8.0 (191 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **Front** | 8.2/10 | 71 |

#### Usability

| Feature | Freshdesk | Front | 
|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | 8.8 (67 reviews) | 
| **Supporting Documents** | 8.7 (259 reviews) | 8.8 (65 reviews) | 
| **Two-Way Communication** | 8.8 (251 reviews) | 8.9 (68 reviews) | 

#### Reporting

| Feature | Freshdesk | Front | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | 8.2 (64 reviews) | 
| **Trend Analysis** | 8.5 (241 reviews) | 7.6 (59 reviews) | 
| **Performance Monitoring** | 8.6 (253 reviews) | 8.1 (63 reviews) | 

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | 7.7 (37 reviews) | 
| **AI Text Summarization** | 7.5 (178 reviews) | 7.8 (38 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 268 |
| **Front** | 8.6/10 | 1048 |

#### Productivity Tools

| Feature | Freshdesk | Front | 
|---|---|---|
| **Notes** | 8.9 (236 reviews) | 9.2 (833 reviews) | 
| **Internal Discussion** | 8.7 (221 reviews) | 9.4 (949 reviews) | 
| **Assignments and Tasks** | 8.6 (224 reviews) | 9.2 (852 reviews) | 
| **Workflows** | 8.7 (228 reviews) | 9.0 (763 reviews) | 
| **Templates** | 8.7 (231 reviews) | 9.2 (914 reviews) | 
| **Integrations** | 8.3 (208 reviews) | 8.7 (795 reviews) | 
| **Tagging System** | 8.7 (227 reviews) | 9.3 (962 reviews) | 

#### Analytics

| Feature | Freshdesk | Front | 
|---|---|---|
| **Trends** | 8.3 (204 reviews) | 8.3 (587 reviews) | 
| **Performance Tracking** | 8.5 (214 reviews) | 8.6 (647 reviews) | 
| **Email Tracking** | 8.6 (212 reviews) | 8.9 (767 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | 6.4 (41 reviews) | 
| **Decision Making** | 7.1 (14 reviews) | 6.7 (41 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Front** | 8.6/10 | 920 |

#### Inbox Tools

| Feature | Freshdesk | Front | 
|---|---|---|
| **Unified Inbox** | Not enough data | 9.3 (813 reviews) | 
| **Filters** | Not enough data | 8.9 (818 reviews) | 
| **Reminders** | Not enough data | 9.1 (796 reviews) | 
| **Notifications** | Not enough data | 9.0 (837 reviews) | 

#### Coordination Tools

| Feature | Freshdesk | Front | 
|---|---|---|
| **Calendar** | Not enough data | 8.5 (732 reviews) | 
| **Contacts** | Not enough data | 8.7 (709 reviews) | 
| **Task Management** | Not enough data | 8.7 (649 reviews) | 

#### Software Options

| Feature | Freshdesk | Front | 
|---|---|---|
| **Desktop Application** | Not enough data | 9.3 (795 reviews) | 
| **Mobile Application** | Not enough data | 8.6 (726 reviews) | 

#### Email Client - Agentic AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (25 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (25 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **Front** | 8.6/10 | 619 |

#### Conversational Platform

| Feature | Freshdesk | Front | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | 8.8 (491 reviews) | 
| **Omnichannel** | 8.3 (378 reviews) | 8.8 (384 reviews) | 
| **Contextual Engagement** | 8.3 (371 reviews) | 8.7 (385 reviews) | 
| **Proactive Engagement** | 8.4 (307 reviews) | 8.8 (343 reviews) | 

#### Support Automation

| Feature | Freshdesk | Front | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | 8.7 (413 reviews) | 
| **Seamless Escalation** | 8.4 (408 reviews) | 8.9 (415 reviews) | 
| **Transcripts** | 8.3 (373 reviews) | 8.7 (378 reviews) | 
| **Self-Serve Support** | 8.2 (314 reviews) | 8.6 (327 reviews) | 

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | 8.1 (108 reviews) | 
| **AI Text Summarization** | 7.4 (203 reviews) | 8.2 (108 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Front** | 8.1/10 | 263 |

#### Sorting & Filtering

| Feature | Freshdesk | Front | 
|---|---|---|
| **Attachment Search** | Not enough data | 8.3 (235 reviews) | 
| **Tags** | Not enough data | 9.1 (240 reviews) | 
| **AI Sorting** | Not enough data | 7.6 (225 reviews) | 
| **Predefined Rules** | Not enough data | 8.4 (230 reviews) | 

#### Integrations

| Feature | Freshdesk | Front | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | 8.0 (221 reviews) | 
| **Gmail Integration** | Not enough data | 8.5 (230 reviews) | 
| **Apple Calendar Integration** | Not enough data | 7.4 (208 reviews) | 

#### Time Management

| Feature | Freshdesk | Front | 
|---|---|---|
| **Unified Inbox** | Not enough data | 9.0 (232 reviews) | 
| **Email Automation** | Not enough data | 8.7 (225 reviews) | 
| **Snooze** | Not enough data | 9.3 (241 reviews) | 

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (138 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.2 (129 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (137 reviews) | 

#### Agentic AI - Email Management

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (34 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (34 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1885 |
| **Front** | 8.7/10 | 555 |

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | 8.3 (35 reviews) | 
| **AI Text Summarization** | 7.9 (114 reviews) | 8.3 (35 reviews) | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | 7.8 (33 reviews) | 

#### Communication

| Feature | Freshdesk | Front | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 8.7 (219 reviews) ✓ Verified | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 9.0 (269 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 8.9 (208 reviews) | 
| **In-App Messaging** | 8.5 (199 reviews) | 8.9 (231 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (202 reviews) | 8.8 (151 reviews) | 

####  Internal Use

| Feature | Freshdesk | Front | 
|---|---|---|
| **Customization ** | 8.1 (1661 reviews) ✓ Verified | 8.4 (289 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (203 reviews) | 9.2 (283 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (186 reviews) | 8.8 (194 reviews) | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 8.8 (220 reviews) | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 9.5 (290 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 8.8 (222 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **Front** | 8.6/10 | 59 |

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | 7.7 (30 reviews) | 

#### Self-Service Experience

| Feature | Freshdesk | Front | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | 8.3 (55 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | 8.5 (53 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | 8.0 (53 reviews) | 
| **Mobile Optimization** | 8.2 (238 reviews) | 8.2 (51 reviews) | 
| **Personalization** | 8.4 (255 reviews) | 8.4 (50 reviews) | 

#### Self-Service Platform

| Feature | Freshdesk | Front | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | 8.0 (50 reviews) | 
| **Automation** | 8.6 (260 reviews) | 8.4 (50 reviews) | 
| **Artificial Intelligence** | 8.0 (220 reviews) | 8.0 (50 reviews) | 
| **Integrations** | 8.4 (237 reviews) | 8.1 (48 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | 9.2 (6 reviews) | 
| **Multi-step Planning** | 7.7 (15 reviews) | 9.4 (6 reviews) | 
| **Cross-system Integration** | 7.9 (16 reviews) | 9.2 (6 reviews) | 
| **Adaptive Learning** | 7.7 (17 reviews) | 9.7 (6 reviews) | 
| **Natural Language Interaction** | 7.6 (17 reviews) | 9.4 (6 reviews) | 
| **Proactive Assistance** | 7.6 (16 reviews) | 9.4 (6 reviews) | 
| **Decision Making** | 7.8 (16 reviews) | 9.4 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 531 |
| **Front** | 8.8/10 | 276 |

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | 7.8 (26 reviews) | 
| **AI Text Summarization** | 8.0 (79 reviews) | 7.8 (25 reviews) | 

#### Process

| Feature | Freshdesk | Front | 
|---|---|---|
| **Mentions** | 8.6 (162 reviews) | 9.1 (197 reviews) | 
| **Tickets** | 9.3 (484 reviews) | 8.8 (160 reviews) | 
| **Macros** | 8.6 (371 reviews) | 8.8 (172 reviews) | 

#### Channels

| Feature | Freshdesk | Front | 
|---|---|---|
| **Email** | 9.2 (479 reviews) | 9.5 (242 reviews) | 
| **Social** | 8.7 (415 reviews) | 9.1 (193 reviews) | 
| **Live Chat** | 8.8 (376 reviews) | 8.8 (185 reviews) | 
| **Phone** | 8.5 (340 reviews) | 8.4 (135 reviews) | 
| **Text** | 8.3 (58 reviews) | 9.1 (159 reviews) | 

#### Insight

| Feature | Freshdesk | Front | 
|---|---|---|
| **Surveys** | 8.6 (382 reviews) | 8.9 (140 reviews) | 
| **Reporting** | 8.7 (169 reviews) | 8.7 (160 reviews) | 
| **Visitor Activity** | 8.6 (373 reviews) | 8.8 (138 reviews) | 
| **Help Desk** | 9.1 (445 reviews) | 9.0 (156 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **Front** | 7.1/10 | 31 |

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | 7.5 (29 reviews) | 
| **AI Text Summarization** | 7.7 (85 reviews) | 7.6 (30 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **Front** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | Front | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | Front | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | Front | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | Front | 
|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Front** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


**Unique to Front (2):** [Email Client Software](https://www.g2.com/categories/email-client), [Email Management Software](https://www.g2.com/categories/email-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | Front | 
|---|---|---|
| **Small-Business** | 48.6% | 49.0% | 
| **Mid-Market** | 39.7% | 41.5% | 
| **Enterprise** | 11.6% | 9.5% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### Front

- **Logistics and Supply Chain:** 10.1%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.5%
- **Financial Services:** 4.6%
- **Marketing and Advertising:** 4.5%
- **Real Estate:** 4.0%
- **Accounting:** 3.9%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.9%

---
## Alternatives

### Alternatives to Freshdesk

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
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- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (823 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

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## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-front)