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Compare Freshdesk and Front 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (49.4% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$25.00 1 user/month
Freshdesk
Star Rating
(3,688)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansFront
Star Rating
(2,416)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, particularly highlighting its intuitive UI and UX. Users appreciate its reliability and ease of use, with one IT Support Specialist noting that the platform is "clean, easy to read, and easy to use."
- According to verified reviews, Front shines in email organization, with users praising its ability to keep everything organized and the ease of filtering emails. Features like archive and snooze enhance productivity, making it a favorite for managing office communications.
- Users say that Freshdesk's ticketing system is particularly robust, with features like the child ticket option allowing seamless escalation without manual duplication of information. This capability is a significant advantage for teams handling high ticket volumes.
- Reviewers mention that Front's integration of AI tools is beneficial for composing emails, helping users create more professional drafts quickly. This feature is especially appreciated by those who value efficiency in communication.
- G2 reviewers highlight that Freshdesk's implementation process is quick and straightforward, with users noting the ease of integrating it with other tools like Genesys Cloud and Microsoft Teams. This flexibility is crucial for teams looking to streamline their workflows.
- According to recent feedback, while Front has a strong focus on email collaboration, some users feel it may not be as comprehensive in handling customer support tickets compared to Freshdesk, which offers a more dedicated support experience with features tailored for ticket management.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Freshdesk
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.6
3,235
9.1
1,905
Ease of Use
8.9
3,257
9.1
1,921
Ease of Setup
8.6
2,317
8.8
703
Ease of Admin
8.7
2,179
8.9
474
Quality of Support
8.7
3,132
9.1
1,640
Has the product been a good partner in doing business?
8.8
2,102
9.2
460
Product Direction (% positive)
8.8
3,207
9.3
1,792
Features by Category
Ticket and Case Management
8.9
2236
|
Verified
8.8
265
|
Verified
8.8
2254
|
Verified
8.9
263
|
Verified
8.5
2166
|
Verified
8.9
286
|
Verified
8.5
2052
|
Verified
8.8
281
|
Verified
8.3
1809
|
Verified
8.8
242
|
Verified
8.5
2093
|
Verified
9.0
306
8.7
2018
|
Verified
9.2
285
|
Verified
8.3
1379
|
Verified
8.7
258
|
Verified
Generative AI
7.3
332
7.8
63
7.4
330
8.2
63
Agentic AI - Help Desk
7.1
61
7.1
28
7.0
61
7.1
28
7.3
61
7.2
28
Communication Channels
8.6
1929
|
Verified
8.7
232
|
Verified
8.9
2086
|
Verified
9.2
277
|
Verified
8.4
1321
|
Verified
8.6
232
|
Verified
8.0
1197
|
Verified
8.3
209
|
Verified
7.9
943
|
Verified
7.8
131
Platform
8.0
1162
|
Verified
8.3
216
|
Verified
8.1
1664
|
Verified
8.4
287
|
Verified
8.6
1550
|
Verified
8.8
258
|
Verified
8.2
1151
|
Verified
8.5
231
|
Verified
8.0
1877
|
Verified
8.3
230
|
Verified
8.3
1965
|
Verified
8.3
236
|
Verified
Channels
8.4
360
8.9
628
8.0
336
8.6
528
7.5
326
7.9
476
Design
8.2
333
8.8
650
7.8
337
8.2
532
8.3
357
8.8
746
8.3
346
8.8
708
8.4
335
8.7
563
Generative AI
7.7
266
7.8
189
7.8
266
8.0
190
Usability
8.8
268
8.8
65
8.7
264
8.8
64
8.8
258
8.9
66
Reporting
8.6
252
8.2
63
8.5
248
7.6
59
8.6
260
8.1
63
Generative AI
7.5
183
7.7
37
7.6
183
7.8
38
Inbox Tools
Not enough data
9.3
809
Not enough data
8.9
814
Not enough data
9.1
793
Not enough data
9.0
833
Coordination Tools
Not enough data
8.5
728
Not enough data
8.7
707
Not enough data
8.7
647
Software Options
Not enough data
9.3
793
Not enough data
8.6
725
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
8.3
439
8.8
490
8.3
385
8.8
384
8.3
378
8.7
384
8.4
314
8.8
342
Support Automation
8.4
395
8.7
412
8.4
415
8.9
414
8.3
380
8.7
376
8.3
321
8.6
326
Generative AI
7.4
212
8.1
108
7.4
208
8.2
108
Sorting & Filtering
Not enough data
8.3
236
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
228
Integrations
Not enough data
8.0
219
Not enough data
8.5
229
Not enough data
7.4
208
Time Management
Not enough data
9.0
229
Not enough data
8.7
223
Not enough data
9.3
237
Generative AI
Not enough data
7.7
137
Not enough data
7.2
129
Not enough data
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
7.9
119
8.3
34
7.9
117
8.3
34
7.6
116
7.8
33
Communication
8.8
587
|
Verified
8.7
218
|
Verified
8.7
602
|
Verified
8.9
265
|
Verified
8.7
497
|
Verified
8.9
207
8.5
202
8.9
230
|
Verified
8.2
204
8.8
150
Internal Use
8.1
1664
|
Verified
8.4
287
|
Verified
8.6
206
9.2
282
|
Verified
8.2
188
8.8
194
8.8
560
|
Verified
8.8
219
8.8
521
|
Verified
9.5
287
|
Verified
8.6
549
|
Verified
8.8
220
|
Verified
Generative AI
7.9
144
7.7
30
Self-Service Experience
8.7
963
8.3
55
8.6
915
8.5
53
8.3
688
8.0
53
8.2
243
8.2
51
8.4
261
8.4
50
Self-Service Platform
8.5
257
8.0
50
8.6
266
8.4
50
8.0
226
8.0
50
8.5
241
8.1
48
Agentic AI - Customer Self-Service
7.9
20
9.2
6
7.9
18
9.4
6
8.0
19
9.2
6
7.9
21
9.7
6
7.7
20
9.4
6
7.5
19
9.4
6
7.8
19
9.4
6
Generative AI
8.2(won by 0.4)
81
7.8
26
8.1(won by 0.3)
81
7.8
25
Process
8.6
166
9.1(won by 0.5)
195
9.3(won by 0.5)
487
8.8
159
8.6
375
8.8(won by 0.2)
171
Channels
9.2
482
9.5(won by 0.3)
240
8.7
419
9.1(won by 0.4)
191
8.8(tied score)
380
8.8(tied score)
182
8.5(won by 0.1)
344
8.4
132
8.3
58
9.1(won by 0.8)
157
Insight
8.6
386
8.9(won by 0.3)
140
8.7(tied score)
173
8.7(tied score)
159
8.6
377
8.8(won by 0.2)
138
9.1(won by 0.1)
449
9.0
154
Generative AI
7.7
88
7.5
29
7.7
87
7.6
30
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Front are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk has no unique categories
Front is categorized as Email Client and Email Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.2%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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