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At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (49.4% of reviews)
Entry-Level Pricing
$15.00 Per Month
$25.00 1 user/month
Freshdesk
Star Rating
(3,604)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansFront
Star Rating
(2,391)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk offers a robust ticketing system with a score of 9.3, which is higher than Front's score of 8.9. Reviewers mention that Freshdesk's ticket management features are intuitive and efficient, making it easier for small businesses to handle customer inquiries.
- Reviewers mention that Front excels in its team inbox feature, scoring an impressive 9.5 compared to Freshdesk's 8.8. Users say that this feature allows for seamless collaboration among team members, enhancing communication and response times.
- Users on G2 highlight the quality of support provided by Front, which received a score of 9.1, while Freshdesk scored 8.7. Reviewers say that Front's customer support is responsive and knowledgeable, making it a preferred choice for businesses needing reliable assistance.
- Reviewers mention that Freshdesk's email integration is highly rated at 9.2, compared to Front's 9.5. Users report that Freshdesk's email capabilities allow for effective communication and tracking, although Front's integration is noted for its superior functionality.
- Users say that Freshdesk's automation features, scoring 8.6, are beneficial for streamlining workflows, but Front's automation capabilities, with a score of 8.3, are seen as less comprehensive. Reviewers mention that Freshdesk's automation tools help reduce manual tasks significantly.
- G2 users report that both platforms have strong reporting features, with Freshdesk scoring 8.0 and Front at 8.3. However, reviewers mention that Front's reporting tools provide more customizable options, allowing businesses to tailor reports to their specific needs.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Freshdesk
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.6
3,171
9.1
1,891
Ease of Use
8.8
3,193
9.2
1,907
Ease of Setup
8.6
2,253
8.8
690
Ease of Admin
8.7
2,149
8.9
471
Quality of Support
8.7
3,070
9.1
1,628
Has the product been a good partner in doing business?
8.8
2,074
9.2
457
Product Direction (% positive)
8.8
3,146
9.3
1,779
Features by Category
Ticket and Case Management
8.9
2215
|
Verified
8.8
263
|
Verified
8.8
2224
|
Verified
8.9
260
|
Verified
8.5
2137
|
Verified
8.9
283
|
Verified
8.5
2029
|
Verified
8.8
280
|
Verified
8.3
1795
|
Verified
8.8
243
|
Verified
8.5
2082
|
Verified
9.0
306
8.7
2003
|
Verified
9.2
283
|
Verified
8.2
1367
|
Verified
8.7
258
|
Verified
Generative AI
7.3
329
7.8
63
7.4
326
8.3
64
Agentic AI - Help Desk
7.0
57
7.2
29
6.9
58
7.2
29
7.2
57
7.3
29
Communication Channels
8.6
1917
|
Verified
8.7
233
|
Verified
8.9
2065
|
Verified
9.2
274
|
Verified
8.4
1309
|
Verified
8.7
231
|
Verified
8.0
1189
|
Verified
8.3
209
|
Verified
7.9
937
|
Verified
7.8
132
Platform
8.0
1154
|
Verified
8.3
217
|
Verified
8.1
1661
|
Verified
8.4
288
|
Verified
8.6
1544
|
Verified
8.8
259
|
Verified
8.2
1138
|
Verified
8.5
231
|
Verified
8.0
1860
|
Verified
8.3
231
|
Verified
8.3
1958
|
Verified
8.3
237
|
Verified
Channels
8.3
353
8.9
626
7.9
333
8.6
527
7.5
324
7.9
476
Design
8.2
330
8.8
650
7.8
335
8.2
532
8.2
355
8.8
745
8.3
341
8.8
707
8.4
332
8.7
563
Generative AI
7.7
266
7.8
189
7.7
266
8.0
189
Usability
8.7
265
8.8
64
8.7
261
8.8
63
8.7
254
8.8
65
Reporting
8.6
249
8.2
62
8.5
245
7.6
59
8.6
256
8.1
63
Generative AI
7.5
182
7.7
37
7.6
182
7.8
38
Inbox Tools
Not enough data
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Coordination Tools
Not enough data
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Software Options
Not enough data
9.3
792
Not enough data
8.6
724
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
8.3
433
8.8
491
8.3
379
8.8
385
8.3
372
8.7
385
8.4
308
8.8
343
Support Automation
8.4
389
8.7
412
8.4
409
8.9
415
8.2
373
8.7
377
8.2
314
8.6
327
Generative AI
7.4
209
8.1
109
7.4
206
8.3
109
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
236
Not enough data
7.6
225
Not enough data
8.4
227
Integrations
Not enough data
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Time Management
Not enough data
9.0
227
Not enough data
8.7
223
Not enough data
9.3
233
Generative AI
Not enough data
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
7.9
118
8.3
34
7.9
117
8.3
34
7.6
116
7.8
33
Communication
8.8
583
|
Verified
8.7
217
|
Verified
8.7
600
|
Verified
8.9
264
|
Verified
8.7
495
|
Verified
8.9
206
8.5
198
8.9
229
|
Verified
8.2
202
8.8
150
Internal Use
8.1
1661
|
Verified
8.4
288
|
Verified
8.6
204
9.2
281
|
Verified
8.1
184
8.9
193
8.8
560
|
Verified
8.8
219
8.8
518
|
Verified
9.5
285
|
Verified
8.6
547
|
Verified
8.8
219
|
Verified
Generative AI
7.9
144
7.7
31
Self-Service Experience
8.7
960
8.3
56
8.6
913
8.5
54
8.3
686
8.0
54
8.2
241
8.2
52
8.4
257
8.4
51
Self-Service Platform
8.5
254
8.1
51
8.6
260
8.4
51
8.0
220
8.1
51
8.5
237
8.2
49
Agentic AI - Customer Self-Service
7.8
19
9.3
7
7.7
17
9.5
7
7.9
18
9.3
7
7.6
19
9.8
7
7.5
19
9.5
7
7.4
18
9.5
7
7.7
18
9.5
7
Generative AI
8.2(won by 0.4)
81
7.8
26
8.1(won by 0.3)
81
7.8
25
Process
8.6
162
9.1(won by 0.5)
195
9.3(won by 0.5)
482
8.8
158
8.6
373
8.8(won by 0.2)
171
Channels
9.2
478
9.5(won by 0.3)
239
8.7
418
9.1(won by 0.4)
191
8.8(tied score)
379
8.8(tied score)
181
8.5(won by 0.1)
340
8.4
131
8.2
55
9.1(won by 0.9)
157
Insight
8.6
381
8.9(won by 0.3)
140
8.7(tied score)
170
8.7(tied score)
158
8.6
374
8.8(won by 0.2)
138
9.1(won by 0.1)
446
9.0
153
Generative AI
7.7
87
7.5
29
7.7
86
7.6
30
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.5
12
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Front are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents
Front is categorized as Email Client and Email Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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