Compare Freshdesk and Front 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (49.2% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$25.00 1 user/month
Freshdesk
Star Rating
(3,720)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansFront
Star Rating
(2,435)4.7 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work, making it easier for customer support teams to handle multiple queries simultaneously.
- Users say that Front's AI tools and summary options are a strong addition, enhancing productivity. However, some reviewers feel that while the new interface is visually appealing, it may not be as intuitive as Freshdesk's clean and easy-to-navigate design.
- Reviewers mention that Freshdesk is particularly user-friendly, with many noting that new hires can quickly adapt without extensive training. This ease of use is complemented by a transparent pricing model and seamless integration capabilities.
- According to verified reviews, Front shines in internal communication, especially for sales teams. Users appreciate how it organizes emails and facilitates collaboration across departments, but some feel it lacks the comprehensive support features that Freshdesk offers.
- G2 reviewers highlight that Freshdesk's robust SLA management and knowledge base features contribute to a more efficient support process. Users find that these tools help maintain high service standards and improve customer satisfaction.
- Users report that while Front provides useful analytics options, it may not match the overall support capabilities of Freshdesk. Reviewers have noted that Freshdesk's ticket automation and multi-channel coverage make it a more versatile choice for customer service teams.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Freshdesk
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.6
3,260
9.1
1,919
Ease of Use
8.9
3,282
9.1
1,935
Ease of Setup
8.6
2,339
8.8
719
Ease of Admin
8.7
2,199
8.9
476
Quality of Support
8.7
3,157
9.1
1,649
Has the product been a good partner in doing business?
8.8
2,122
9.2
462
Product Direction (% positive)
8.8
3,232
9.3
1,806
Features by Category
Ticket and Case Management
8.9
2239
|
Verified
8.8
267
|
Verified
8.8
2257
|
Verified
8.9
267
|
Verified
8.5
2181
|
Verified
8.9
291
|
Verified
8.5
2060
|
Verified
8.8
284
|
Verified
8.3
1808
|
Verified
8.8
243
|
Verified
8.5
2090
|
Verified
9.0
308
8.7
2018
|
Verified
9.2
289
|
Verified
8.3
1373
|
Verified
8.7
260
|
Verified
Generative AI
7.3
328
7.8
63
7.4
324
8.3
64
Agentic AI - Help Desk
7.1
58
7.1
28
6.8
57
7.1
28
7.2
56
7.2
28
Communication Channels
8.6
1925
|
Verified
8.7
234
|
Verified
8.9
2087
|
Verified
9.1
281
|
Verified
8.4
1313
|
Verified
8.7
235
|
Verified
8.0
1190
|
Verified
8.3
210
|
Verified
7.9
935
|
Verified
7.8
132
Platform
8.1
1156
|
Verified
8.3
217
|
Verified
8.1
1658
|
Verified
8.4
287
|
Verified
8.6
1548
|
Verified
8.8
259
|
Verified
8.3
1150
|
Verified
8.5
231
|
Verified
8.0
1875
|
Verified
8.3
230
|
Verified
8.3
1962
|
Verified
8.3
236
|
Verified
Channels
8.4
358
8.9
630
8.0
334
8.6
528
7.5
323
7.9
476
Design
8.2
331
8.8
652
7.8
335
8.2
533
8.3
355
8.8
750
8.3
344
8.8
712
8.4
332
8.7
564
Generative AI
7.7
263
7.8
191
7.7
263
8.0
191
Usability
8.8
264
8.8
67
8.7
260
8.8
65
8.8
252
8.9
68
Reporting
8.6
246
8.2
64
8.5
242
7.6
59
8.6
254
8.1
63
Generative AI
7.5
179
7.7
37
7.6
179
7.8
38
Inbox Tools
Not enough data
9.3
813
Not enough data
8.9
818
Not enough data
9.1
796
Not enough data
9.0
837
Coordination Tools
Not enough data
8.5
732
Not enough data
8.7
709
Not enough data
8.7
649
Software Options
Not enough data
9.3
795
Not enough data
8.6
726
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
8.3
432
8.8
491
8.3
378
8.8
384
8.3
371
8.7
385
8.4
307
8.8
343
Support Automation
8.4
388
8.7
413
8.4
408
8.9
415
8.3
373
8.7
378
8.2
314
8.6
327
Generative AI
7.4
207
8.1
108
7.4
203
8.2
108
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
239
Not enough data
7.6
225
Not enough data
8.4
230
Integrations
Not enough data
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Time Management
Not enough data
9.0
232
Not enough data
8.7
225
Not enough data
9.3
240
Generative AI
Not enough data
7.7
138
Not enough data
7.2
129
Not enough data
7.9
137
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
7.8
116
8.3
35
7.9
114
8.3
35
7.6
113
7.8
33
Communication
8.8
584
|
Verified
8.7
219
|
Verified
8.7
600
|
Verified
9.0
268
|
Verified
8.7
494
|
Verified
8.9
208
8.5
199
8.9
231
|
Verified
8.2
202
8.8
151
Internal Use
8.1
1658
|
Verified
8.4
287
|
Verified
8.6
203
9.2
283
|
Verified
8.2
186
8.8
194
8.8
558
|
Verified
8.8
220
8.8
518
|
Verified
9.5
289
|
Verified
8.6
546
|
Verified
8.8
222
|
Verified
Generative AI
7.9
140
7.7
30
Self-Service Experience
8.7
960
8.3
55
8.6
912
8.5
53
8.3
684
8.0
53
8.2
239
8.2
51
8.4
257
8.4
50
Self-Service Platform
8.5
253
8.0
50
8.7
261
8.4
50
8.0
222
8.0
50
8.5
238
8.1
48
Agentic AI - Customer Self-Service
7.7
16
9.2
6
7.7
15
9.4
6
7.9
16
9.2
6
7.7
17
9.7
6
7.6
17
9.4
6
7.6
16
9.4
6
7.8
16
9.4
6
Generative AI
8.2(won by 0.4)
79
7.8
26
8.0(won by 0.2)
79
7.8
25
Process
8.6
162
9.1(won by 0.5)
196
9.3(won by 0.5)
484
8.8
160
8.6
371
8.8(won by 0.2)
172
Channels
9.2
479
9.5(won by 0.3)
241
8.7
415
9.1(won by 0.4)
192
8.8(tied score)
376
8.8(tied score)
184
8.5(won by 0.1)
340
8.4
134
8.3
58
9.1(won by 0.8)
158
Insight
8.6
382
8.9(won by 0.3)
140
8.7(tied score)
169
8.7(tied score)
160
8.6
373
8.8(won by 0.2)
138
9.1(won by 0.1)
445
9.0
155
Generative AI
7.8
86
7.5
29
7.7
85
7.6
30
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Front are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk has no unique categories
Front is categorized as Email Client and Email Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.3%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
