# Freshdesk vs Front Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in its user-friendly interface and efficient ticket management system, which allows support teams to easily organize, prioritize, and resolve customer queries. Users appreciate the automation features that enhance productivity and streamline workflows.
- **Users say** that Front provides excellent visibility across client conversations, enabling teams to tag coworkers and resolve issues in real-time. This collaborative approach helps maintain context without the hassle of digging through separate channels, making it a strong choice for teams focused on communication.
- **According to verified reviews** , Freshdesk's performance is often highlighted as superior, with minimal downtime and a smooth user experience. Reviewers note that it includes all the necessary features at an affordable price, making it a reliable option for small businesses.
- **Reviewers mention** that while Front is easy to set up and use, it may not offer the same depth of features as Freshdesk, particularly in ticket management. Users have expressed a desire for more robust automation tools that can match the capabilities found in Freshdesk.
- **G2 reviewers highlight** that Freshdesk's ticket creation and response user experience are rated highly, with users enjoying the intuitive design that simplifies the support process. This contrasts with Front, where some users feel that while it is effective for chats, it lacks the comprehensive ticketing features that Freshdesk provides.
- **Users report** that both platforms have strong support capabilities, but Front edges out with higher ratings for quality of support. Reviewers appreciate the responsiveness and helpfulness of Front's support team, which can be crucial for teams needing immediate assistance.



| | Freshdesk | Front | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 3,752 | 2,499 | 
| **Largest Market Segment** | Small-Business (48.7% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | $25.00 1 user/month | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

### Front

Pros:
- Ease of Use (165 reviews)
- Team Collaboration (145 reviews)

Cons:
- Missing Features (67 reviews)
- Email Issues (58 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | Front | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3283 reviews) | 9.1 (1964 reviews) | 
  | **Ease of Use** | 8.9 (3308 reviews) | 9.1 (1982 reviews) | 
  | **Ease of Setup** | 8.6 (2364 reviews) | 8.8 (765 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 8.9 (479 reviews) | 
  | **Quality of Support** | 8.7 (3182 reviews) | 9.1 (1690 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 9.2 (465 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3252 reviews) | 9.3 (1843 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.2/10 | 2598 |
| **Front** | 8.4/10 | 622 |

#### Ticket and Case Management

| Feature | Freshdesk | Front | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2255 reviews) ✓ Verified | 8.8 (269 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (2267 reviews) ✓ Verified | 8.9 (276 reviews) ✓ Verified | 
| **Workflow** | 8.5 (2194 reviews) ✓ Verified | 8.9 (307 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (2069 reviews) ✓ Verified | 8.8 (289 reviews) ✓ Verified | 
| **SLA Management** | 8.3 (1810 reviews) ✓ Verified | 8.9 (245 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.5 (2094 reviews) ✓ Verified | 9.1 (310 reviews) | 
| **Ticket Collaboration** | 8.7 (2028 reviews) ✓ Verified | 9.2 (306 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (1379 reviews) ✓ Verified | 8.7 (263 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.3 (330 reviews) | 7.8 (67 reviews) | 
| **AI Text Summarization** | 7.4 (325 reviews) | 8.3 (65 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (57 reviews) | 7.1 (28 reviews) | 
| **Natural Language Interaction** | 6.9 (57 reviews) | 7.1 (28 reviews) | 
| **Proactive Assistance** | 7.2 (56 reviews) | 7.2 (28 reviews) | 

#### Communication Channels

| Feature | Freshdesk | Front | 
|---|---|---|
| **Customer Portal** | 8.6 (1927 reviews) ✓ Verified | 8.7 (236 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | 9.2 (298 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.4 (1318 reviews) ✓ Verified | 8.7 (238 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (1192 reviews) ✓ Verified | 8.3 (211 reviews) ✓ Verified | 
| **Voice** | 7.9 (937 reviews) ✓ Verified | 7.8 (133 reviews) | 

#### Platform

| Feature | Freshdesk | Front | 
|---|---|---|
| **Mobile User Support** | 8.1 (1160 reviews) ✓ Verified | 8.3 (219 reviews) ✓ Verified | 
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 8.4 (290 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (1551 reviews) ✓ Verified | 8.8 (263 reviews) ✓ Verified | 
| **Integration** | 8.3 (1158 reviews) ✓ Verified | 8.6 (240 reviews) ✓ Verified | 
| **Reporting** | 8.0 (1881 reviews) ✓ Verified | 8.2 (236 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (1967 reviews) ✓ Verified | 8.3 (239 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 405 |
| **Front** | 8.4/10 | 933 |

#### Channels

| Feature | Freshdesk | Front | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | 8.9 (633 reviews) | 
| **Open Listening** | 8.0 (335 reviews) | 8.6 (528 reviews) | 
| **Physical Media** | 7.5 (323 reviews) | 7.9 (476 reviews) | 

#### Design

| Feature | Freshdesk | Front | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | 8.8 (652 reviews) | 
| **Create Content** | 7.8 (335 reviews) | 8.2 (533 reviews) | 
| **Personalization** | 8.3 (356 reviews) | 8.8 (751 reviews) | 
| **Inbound Identification** | 8.3 (344 reviews) | 8.8 (713 reviews) | 
| **Regulatory Compliance** | 8.4 (332 reviews) | 8.7 (564 reviews) | 

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | 7.8 (191 reviews) | 
| **AI Text Summarization** | 7.7 (263 reviews) | 8.0 (191 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **Front** | 8.3/10 | 72 |

#### Usability

| Feature | Freshdesk | Front | 
|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | 8.8 (68 reviews) | 
| **Supporting Documents** | 8.7 (259 reviews) | 8.9 (66 reviews) | 
| **Two-Way Communication** | 8.8 (251 reviews) | 8.9 (68 reviews) | 

#### Reporting

| Feature | Freshdesk | Front | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | 8.3 (65 reviews) | 
| **Trend Analysis** | 8.5 (241 reviews) | 7.6 (59 reviews) | 
| **Performance Monitoring** | 8.6 (253 reviews) | 8.1 (63 reviews) | 

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | 7.7 (37 reviews) | 
| **AI Text Summarization** | 7.5 (178 reviews) | 7.8 (38 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 269 |
| **Front** | 8.6/10 | 1055 |

#### Productivity Tools

| Feature | Freshdesk | Front | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | 9.2 (840 reviews) | 
| **Internal Discussion** | 8.7 (222 reviews) | 9.4 (954 reviews) | 
| **Assignments and Tasks** | 8.6 (225 reviews) | 9.2 (857 reviews) | 
| **Workflows** | 8.7 (229 reviews) | 9.0 (765 reviews) | 
| **Templates** | 8.7 (232 reviews) | 9.2 (919 reviews) | 
| **Integrations** | 8.3 (209 reviews) | 8.7 (797 reviews) | 
| **Tagging System** | 8.7 (227 reviews) | 9.3 (966 reviews) | 

#### Analytics

| Feature | Freshdesk | Front | 
|---|---|---|
| **Trends** | 8.3 (204 reviews) | 8.3 (587 reviews) | 
| **Performance Tracking** | 8.5 (214 reviews) | 8.6 (648 reviews) | 
| **Email Tracking** | 8.6 (212 reviews) | 8.9 (770 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | 6.4 (41 reviews) | 
| **Decision Making** | 7.1 (14 reviews) | 6.7 (41 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Front** | 8.6/10 | 926 |

#### Inbox Tools

| Feature | Freshdesk | Front | 
|---|---|---|
| **Unified Inbox** | Not enough data | 9.3 (817 reviews) | 
| **Filters** | Not enough data | 8.9 (821 reviews) | 
| **Reminders** | Not enough data | 9.1 (798 reviews) | 
| **Notifications** | Not enough data | 9.0 (840 reviews) | 

#### Coordination Tools

| Feature | Freshdesk | Front | 
|---|---|---|
| **Calendar** | Not enough data | 8.5 (733 reviews) | 
| **Contacts** | Not enough data | 8.7 (711 reviews) | 
| **Task Management** | Not enough data | 8.7 (650 reviews) | 

#### Software Options

| Feature | Freshdesk | Front | 
|---|---|---|
| **Desktop Application** | Not enough data | 9.3 (798 reviews) | 
| **Mobile Application** | Not enough data | 8.6 (729 reviews) | 

#### Email Client - Agentic AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (25 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (25 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **Front** | 8.6/10 | 622 |

#### Conversational Platform

| Feature | Freshdesk | Front | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | 8.8 (492 reviews) | 
| **Omnichannel** | 8.3 (378 reviews) | 8.8 (386 reviews) | 
| **Contextual Engagement** | 8.3 (371 reviews) | 8.7 (385 reviews) | 
| **Proactive Engagement** | 8.4 (307 reviews) | 8.8 (343 reviews) | 

#### Support Automation

| Feature | Freshdesk | Front | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | 8.7 (414 reviews) | 
| **Seamless Escalation** | 8.4 (408 reviews) | 8.9 (415 reviews) | 
| **Transcripts** | 8.3 (373 reviews) | 8.7 (379 reviews) | 
| **Self-Serve Support** | 8.2 (314 reviews) | 8.6 (327 reviews) | 

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | 8.1 (108 reviews) | 
| **AI Text Summarization** | 7.4 (203 reviews) | 8.2 (108 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Front** | 8.1/10 | 269 |

#### Sorting & Filtering

| Feature | Freshdesk | Front | 
|---|---|---|
| **Attachment Search** | Not enough data | 8.3 (236 reviews) | 
| **Tags** | Not enough data | 9.1 (244 reviews) | 
| **AI Sorting** | Not enough data | 7.6 (226 reviews) | 
| **Predefined Rules** | Not enough data | 8.4 (232 reviews) | 

#### Integrations

| Feature | Freshdesk | Front | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | 8.0 (222 reviews) | 
| **Gmail Integration** | Not enough data | 8.4 (234 reviews) | 
| **Apple Calendar Integration** | Not enough data | 7.4 (208 reviews) | 

#### Time Management

| Feature | Freshdesk | Front | 
|---|---|---|
| **Unified Inbox** | Not enough data | 9.0 (233 reviews) | 
| **Email Automation** | Not enough data | 8.7 (227 reviews) | 
| **Snooze** | Not enough data | 9.3 (245 reviews) | 

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (138 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.2 (129 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (138 reviews) | 

#### Agentic AI - Email Management

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (34 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (34 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1887 |
| **Front** | 8.7/10 | 557 |

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | 8.3 (35 reviews) | 
| **AI Text Summarization** | 7.9 (114 reviews) | 8.3 (35 reviews) | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | 7.8 (33 reviews) | 

#### Communication

| Feature | Freshdesk | Front | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 8.7 (220 reviews) ✓ Verified | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 9.0 (269 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 8.9 (208 reviews) | 
| **In-App Messaging** | 8.5 (199 reviews) | 8.9 (231 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (202 reviews) | 8.8 (151 reviews) | 

####  Internal Use

| Feature | Freshdesk | Front | 
|---|---|---|
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 8.4 (290 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (203 reviews) | 9.2 (284 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (186 reviews) | 8.8 (194 reviews) | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 8.8 (220 reviews) | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 9.5 (290 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 8.8 (222 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **Front** | 8.6/10 | 59 |

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | 7.7 (30 reviews) | 

#### Self-Service Experience

| Feature | Freshdesk | Front | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | 8.3 (55 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | 8.5 (53 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | 8.0 (53 reviews) | 
| **Mobile Optimization** | 8.2 (238 reviews) | 8.2 (51 reviews) | 
| **Personalization** | 8.4 (255 reviews) | 8.4 (50 reviews) | 

#### Self-Service Platform

| Feature | Freshdesk | Front | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | 8.0 (50 reviews) | 
| **Automation** | 8.6 (260 reviews) | 8.4 (50 reviews) | 
| **Artificial Intelligence** | 8.0 (220 reviews) | 8.0 (50 reviews) | 
| **Integrations** | 8.4 (237 reviews) | 8.1 (48 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | 9.2 (6 reviews) | 
| **Multi-step Planning** | 7.7 (15 reviews) | 9.4 (6 reviews) | 
| **Cross-system Integration** | 7.9 (16 reviews) | 9.2 (6 reviews) | 
| **Adaptive Learning** | 7.7 (17 reviews) | 9.7 (6 reviews) | 
| **Natural Language Interaction** | 7.6 (17 reviews) | 9.4 (6 reviews) | 
| **Proactive Assistance** | 7.6 (16 reviews) | 9.4 (6 reviews) | 
| **Decision Making** | 7.8 (16 reviews) | 9.4 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 532 |
| **Front** | 8.8/10 | 276 |

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | 7.8 (26 reviews) | 
| **AI Text Summarization** | 8.0 (79 reviews) | 7.8 (25 reviews) | 

#### Process

| Feature | Freshdesk | Front | 
|---|---|---|
| **Mentions** | 8.6 (163 reviews) | 9.1 (197 reviews) | 
| **Tickets** | 9.3 (485 reviews) | 8.8 (160 reviews) | 
| **Macros** | 8.6 (372 reviews) | 8.8 (172 reviews) | 

#### Channels

| Feature | Freshdesk | Front | 
|---|---|---|
| **Email** | 9.2 (480 reviews) | 9.5 (242 reviews) | 
| **Social** | 8.7 (416 reviews) | 9.1 (193 reviews) | 
| **Live Chat** | 8.8 (377 reviews) | 8.8 (185 reviews) | 
| **Phone** | 8.5 (341 reviews) | 8.4 (135 reviews) | 
| **Text** | 8.3 (59 reviews) | 9.1 (159 reviews) | 

#### Insight

| Feature | Freshdesk | Front | 
|---|---|---|
| **Surveys** | 8.6 (383 reviews) | 8.9 (140 reviews) | 
| **Reporting** | 8.7 (170 reviews) | 8.7 (160 reviews) | 
| **Visitor Activity** | 8.6 (374 reviews) | 8.8 (138 reviews) | 
| **Help Desk** | 9.1 (446 reviews) | 9.0 (156 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **Front** | 7.2/10 | 32 |

#### Generative AI

| Feature | Freshdesk | Front | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | 7.6 (30 reviews) | 
| **AI Text Summarization** | 7.7 (85 reviews) | 7.6 (30 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **Front** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | Front | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | Front | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | Front | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | Front | 
|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Front** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | Front | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


**Unique to Front (2):** [Email Client Software](https://www.g2.com/categories/email-client), [Email Management Software](https://www.g2.com/categories/email-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | Front | 
|---|---|---|
| **Small-Business** | 48.7% | 48.6% | 
| **Mid-Market** | 39.7% | 41.9% | 
| **Enterprise** | 11.6% | 9.5% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.7%
- **Retail:** 3.3%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.5%

#### Front

- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Financial Services:** 4.6%
- **Accounting:** 3.9%
- **Real Estate:** 3.9%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.8%

---
## Alternatives

### Alternatives to Freshdesk

- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
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- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (845 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (558 reviews)

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## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) — 2 comments
  > **Top comment:** "Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects..."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-front)