Front Reviews & Product Details

Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and with clients, and offers a wide range of tools without feeling complicated. Review collected by and hosted on G2.com.

So far, there isn’t much that stands out as needing improvement. The platform already offers a wide range of features that can be applied across different types of businesses. If anything, enhancing inbox categorization could make it even more efficient. Overall, it’s an excellent communication tool. Review collected by and hosted on G2.com.

The features are good, the app is stable, and the feature set keeps growing over time. Review collected by and hosted on G2.com.

Extremely overpriced, and the pricing is very complicated. They ask you to pay separately for every feature. They will lock you into a contract, and any new features released after your signup date are only available at an extra cost. Even with a simple email, they will flip before renewing your contract for another year. There is no flexibility at all. Review collected by and hosted on G2.com.

What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a team. I have access to any updates/changes made by any of my teammates and the exact time and date when they are performed. Another thing I like from front is the snooze option, it is really helpful to remind me any ticket I had pending but without having it in my inbox Review collected by and hosted on G2.com.

One aspect I find challenging about Front is that it can become overwhelming, particularly when there is a large influx of messages and notifications. It takes some time to become familiar with certain features, and I’ve noticed that some of the more advanced options are only accessible through higher-tier plans. At times, the interface appears cluttered, and setting up rules or automations often involves a bit of trial and error. Review collected by and hosted on G2.com.

Team collaboration is a big plus, especially the ability to hide email chains that are assigned to another team member while still having the visibility to look up and review those same email communications when needed.

I also appreciate being able to mention a team member in internal comments. It helps cut down on the overall number of emails by reducing forwarding and eliminating the need to reply just to Cc someone on my team. Those comments are also useful for leaving a note to my future self so I can quickly pick up where I left off. Review collected by and hosted on G2.com.

The AI response assistant still has a long way to go. The suggested responses often use the wrong persona, misidentify assigned action items, and in many cases have me replying to myself to answer a question I asked a client or colleague.

I also wish the open emails bar would show who sent the most recent message, rather than repeatedly bolding every name starting with the person who originally initiated the email chain. Review collected by and hosted on G2.com.

I like the interface of Front. It's much better than the normal platforms we use to send emails. I also like the templates. That's also one thing that I like. It's very simple and easy to use. Review collected by and hosted on G2.com.

I think the rule setting could be improved, especially with shared inboxes. Sometimes messages that should come directly to my inbox don't, and I end up missing them. The notification doesn't always come through, which can be surprising if a client says I haven't responded. Review collected by and hosted on G2.com.

I appreciate the ease of use when reporting any phishing emails or emails that look like a scam. This is so crucial for any users that receive 100s of emails per day and if one looks suspicious, then that ease of use to report it is needed and I am glad Front makes this a priority on the dashboard. Review collected by and hosted on G2.com.

The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an update of an infographic to show the old layouts compared to the new layouts. I also find it very hard to easily set emails to starred emails. I feel like there are many hoops to jump through just to get that to happen. The mobile calendar is still something that needs improvement since meetings that are created recently do not update on the mobile calendar like it does on the desktop application. Review collected by and hosted on G2.com.

The absolute best part for me is the smart commenting feature. I use it constantly. It’s so much better than having these massive, messy email threads with my coworkers just to ask a quick question. You just @ mention them right in the email and solve it there. Also, the assign function is a lifesaver, it stops us from accidentally replying to the same customer twice. The tags and archiving also keep things way more organized than a regular Outlook or Gmail inbox. Review collected by and hosted on G2.com.

Honestly, the only thing that bugs me is the calendar. Every now and then it feels a bit clunky or just doesn't sync up perfectly when I'm trying to schedule stuff. Its not a dealbreaker or anything, and everything else works great, but the calendar could definitely use a bit more work to make it smoother. Review collected by and hosted on G2.com.

The internal commenting is a lifesaver. Being able to @mention a teammate directly on an email thread instead of forwarding things back and forth in Slack has made our workflow so much faster. The shared drafts also help us stay aligned on tricky client replies. Review collected by and hosted on G2.com.

I wish the mobile app was a bit snappier; it sometimes struggles with very long threads compared to the desktop version. Review collected by and hosted on G2.com.

I love how Front is Omnichannel, you can manage multiple message/discussion app alongside the emails in a single interface, with the advanced automation 7 workflow rules. It is easier now for the managers/leaders to track SLA's & smart routing for particular emails with keywords.

Using the helpdesk level of data, it is easier for to measure teammates KPI's, response time & CSAT scores. which provides me enough tools & saves crucial time to address the challenges/roadblocks the team is facing. Review collected by and hosted on G2.com.

while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction between Outlook & Front. if we archive or read an email via Front the response doesn't often talk back to Outlook, sometimes I noticed delay of seconds - minutes in emails reaching Front when Outlook has already received the email. The Search tool is bit chaos currently, its harder to search with in discussions & it lacks advanced search capabilities. Review collected by and hosted on G2.com.

The way we can share inboxes with the team and work on items, tasks, and messages in a seamless, well-integrated manner. Also, templates are great time-saving elements that make some repetitive communication tasks a breeze. The client-centric approach it offers for some projects and companies. Review collected by and hosted on G2.com.

Pricing - we understand that development costs money, but Front became expensive vs. the features they're adding, at least for small businesses and medium-sized corporations. Review collected by and hosted on G2.com.