Paddle Reviews & Product Details

I like using Paddle to clean and optimize my Mac, as it provides an incredibly quick scan. Paddle offers different modes including cleanup, protection, performance, apps, and clutter, which are very useful. I appreciate that I can see exactly what the software is scanning and how it affects my computer's performance. It breaks down each section and gives me prompts to make my computer run better. I also like Paddle for its UX, cost, and performance. Review collected by and hosted on G2.com.

I think reminders or automatic scheduled scans could be improved. I usually scan when my system slows down, so having a suggested scanning schedule or automatic scans would help a lot. Sometimes the renewal activation process gets a bit confusing, especially when it seems like there are two different versions involved. Review collected by and hosted on G2.com.

Very simple to integrate and set up. The solution comes with complete and very clear documentation. I have dealt with the customer service of the solution several times via their online chat in the dashboard for various elements that I hadn't necessarily understood well: they have always been able to meet my expectations.

We use Paddle Billing very regularly to manage our monetary transactions.

We particularly appreciate the fact that Paddle automatically handles the taxes (VAT) to be applied to customers based on their country. Review collected by and hosted on G2.com.

We have had difficulties in properly customizing the customer experience through the various checkouts provided: notably the overlay checkout, which is not really customizable (apart from the text color). Similarly, some points are relatively opaque (such as the automatic reactivation of a subscription after a payment failure and then regularization, for example). Review collected by and hosted on G2.com.

I like that Paddle handles all global tax obligations and payment processing for Teslemetry.com. The integration with Profitwell metrics provides valuable insights into my monthly recurring revenue, cashflow, and trial conversion, which are really helpful. I appreciate how Paddle Retain helps lower my churn by adding an integrated cancellation flow and following up on delinquent payments. Setting up Paddle was easy enough, and the sandbox made testing simple. I've integrated the Paddle.JS SDK into my website and Paddle Node SDK into my backend service, which makes the process smoother. Review collected by and hosted on G2.com.

The structure of subscriptions is less flexible than Stripe, and I often have to design my products around Paddle rather than the other way around. Lemon Squeezy is more capable but also more expensive. Review collected by and hosted on G2.com.

I use Paddle to manage payments and subscriptions for my software product. It handles billing, invoicing, and tax compliance for customers in different countries, which makes selling internationally much easier without having to deal with local tax rules ourselves. Paddle solves several payment and reporting issues I faced with other providers. With Paddle, payouts are more consistent, reporting is easier and cleaner, and it's easier to understand fees, taxes, and final amounts, which reduces back-and-forth questions and errors on the platform. What I like most about Paddle is that it takes care of the complex parts of payments, especially taxes and compliance, while still being easy to use. The payout and reporting dashboards are clear, which makes it much easier to understand where the money is going and avoid confusion. It saves a lot of time compared to managing multiple tools or providers. The initial setup was straightforward and reasonably easy, with clear steps to connect our product and payment settings. Review collected by and hosted on G2.com.

Some things could be improved. Payout timing can feel a bit slow at times, and there's not always a lot of flexibility around when funds are released. Customization options for certain billing or checkout details are also somewhat limited. In a few cases, getting very specific answers from support took longer than expected especially for more detailed payout or reporting questions. Review collected by and hosted on G2.com.

I use Paddle for money transactions and I appreciate that it's a Merchant of Record (MOR) because it handles taxes itself, which saves me from going elsewhere. I also find Paddle's documentation with AI features very helpful, and its site is very easy to use. What I like most about Paddle is its customer support, which is incredibly awesome with fast responses and detailed guidance. Additionally, I'm impressed by its robust API and the fast and reliable webhooks. Review collected by and hosted on G2.com.

1) Its AI needs to be trained more on its Documentation. Review collected by and hosted on G2.com.

The merchant of record concept is valuable in theory — handling global tax compliance, VAT, and payment processing in one platform is exactly what SaaS founders need. The documentation and API design also appear solid. Review collected by and hosted on G2.com.

Undisclosed approval requirements that make it impossible for new businesses to get approved. After a week in their onboarding process — fixing my refund policy within 14 minutes of their request, answering a detailed questionnaire — they rejected me because I don't have 3 months of payment processing history. This requirement is nowhere on their website, not in their help docs, not during signup. You can't get processing history without a processor, and they won't be your processor without history. Classic catch-22 that wastes founders' time. Review collected by and hosted on G2.com.

I find Paddle to be the best payment solution for our Israeli company. Their new product feels better and more flexible, and we really like it overall. We value their API and webhooks integration, as it makes it easy to plug Paddle into our app. While it takes time initially (like any other payment solution), setting it up is quite easy. Review collected by and hosted on G2.com.

The main thing that doesn't work for us with Paddle is the analytics part. Today they offer ProfitWell, which is very rudimentary, which in many cases doesn't address metrics, integrations, or calculations we need. Review collected by and hosted on G2.com.

I recently switched to Paddle after my previous provider started charging a hefty monthly fee with almost no warning. I found the changeover to Paddle to be easy (I had to modify my WP payment plugin). Paddle only takes a commission on my sales; it is clearly stated and thus predictable.

Update: I contacted support for a programming issue and they quickly pointed out how to solve it. Review collected by and hosted on G2.com.

The commission is a bit expensive on small transaction amounts. Review collected by and hosted on G2.com.

Great visuals and makes subscription metrics easy to understand. The dashboards are clean and simple, which helps quickly spot trends and insights. Efficient and friendly support, Edward has been especially helpful. Overall, it’s a very user-friendly tool for tracking revenue and growth. Review collected by and hosted on G2.com.

Limited visibility into the underlying data. The export options could be better and provide more detailed data. It would also be helpful to more easily differentiate between different countries and segments, as the current reporting feels quite limited. Review collected by and hosted on G2.com.

We started using Paddle in mid-2021. The 5% fee seemed high at first but we went with them anyway. 4 years later? Best decision we made. We literally forget about payments because everything just works.

We have customers from all over the world and I never once had to think about VAT or tax stuff. Paddle handles all of that. Their support is great too - fast replies, actually helpful, and they help our customers directly when there are billing questions.

Their servers never went down on us. Payouts come on time every month, usually within a week after the 1st. When they acquired ProfitWell we got all these subscription analytics for free which was nice.

I've told other startup founders to use Paddle. Review collected by and hosted on G2.com.

Managing addons in the old system was painful. Super manual process. They built Billing v2 which fixes this but we haven't migrated yet because it's a big change for us.

That's basically it. Review collected by and hosted on G2.com.