# Front vs Hiver in Gmail Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in providing a comprehensive shared inbox experience, with users highlighting its ability to tag coworkers into threads and resolve issues in real-time. This feature enhances team collaboration and visibility across client conversations, making it easier to manage customer interactions.
- **Users say** that Hiver in Gmail is particularly effective for teams needing a straightforward email organization tool. Reviewers appreciate its seamless integration with Gmail, allowing for easy access to shared inboxes and the ability to keep track of tasks and notes related to each email, which is especially beneficial for larger teams.
- **According to verified reviews** , Front's implementation process is praised for its simplicity, with many users noting that the initial setup was quick and intuitive. This ease of onboarding is a significant advantage for teams looking to get started without extensive training.
- **Reviewers mention** that while Hiver offers solid support with 24/7 availability, Front's overall quality of support is rated slightly higher. Users have expressed satisfaction with Front's responsiveness and the effectiveness of its customer service, which can be crucial for businesses needing timely assistance.
- **G2 reviewers highlight** that Front's advanced features, such as ticket collaboration and response automation, contribute to a more efficient workflow. Users have noted that these tools help streamline customer service processes, allowing teams to handle inquiries more effectively.
- **Users report** that while both products are user-friendly, Hiver's integration with Gmail is a standout feature for those already embedded in the Google ecosystem. This makes it a convenient choice for teams that prioritize ease of use and familiarity with their existing tools.



---
## Frequently Asked Questions

### What is the difference between Front vs Hiver in Gmail?

Front and Hiver in Gmail differ most clearly in their reviewer-cited strengths, with Front excelling in collaborative workflows and Hiver in Gmail praised for ease of use and Gmail integration.

| [Front](https://www.g2.com/products/front/reviews) | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) |
| --- | --- |
| 4.7/5 (2507 reviews) | 4.6/5 (1283 reviews) |
| Small-Business | Small-Business |
| 8.8 | 9.0 |
| 9.1 | 9.2 |
| Collaborative workflows and internal comments | Ease of use and Gmail integration (182 and 57 all-time mentions) |



### How do the pricing models of Front and Hiver in Gmail compare?

Hiver in Gmail is rated higher for value, with a stronger Price/Cost satisfaction score than Front.

- **Front:** In recent reviews, several reviewers cite Front's pricing as expensive and mention additional costs for new features, with some expressing frustration over contract flexibility.
- **Hiver in Gmail:** Reviewers describe Hiver in Gmail as expensive, but many state the time savings and organizational benefits justify the cost, especially for Gmail-based teams.
- **Switching reasons:** Reviewers have switched away from both products due to cost increases and pricing structure changes, but Hiver in Gmail's value is often defended by its integration and ease of use.



### What are the best alternatives to Front and Hiver in Gmail?

The top three alternatives to Front and Hiver in Gmail are Zendesk for Customer Service, Fin, and Gorgias.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2507 reviews) | Small-Business | Pricing is cited as expensive, but reviewers highlight strong collaboration and automation features. | Collaborative workflows and internal comments |
| [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | Described as expensive, but justified by ease of use and Gmail integration. | Ease of use and Gmail integration |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7032 reviews) | Mid-Market | — | Comprehensive ticketing and support automation |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | AI-powered support and automation |



### Which Help Desk features should I prioritize when comparing Front and Hiver in Gmail?

Buyers should prioritize collaboration, ease of use, Gmail integration, automation, and analytics when comparing Front and Hiver in Gmail.

- **Collaboration:** Front is frequently praised for collaborative workflows and internal comments; Hiver in Gmail has 149 all-time mentions for team collaboration.
- **Ease of Use:** Both products score 9.1 on Ease of Use, with Hiver in Gmail cited in 182 all-time reviews for this strength.
- **Gmail Integration:** Hiver in Gmail is specifically highlighted for Gmail integration (57 all-time mentions), while Front is not cited for this feature.
- **Automation:** Recent reviews for both products mention automation as a key benefit, with Front noted for rule-based tagging and Hiver in Gmail for automations that reduce manual work.
- **Analytics:** Hiver in Gmail is praised for its analytics and reporting capabilities in recent reviews, supporting productivity tracking and workflow optimization.



### What are the pros and cons of Front vs Hiver in Gmail?

Front's headline strength is collaborative workflows, while Hiver in Gmail is most praised for ease of use and Gmail integration.

- **Front strengths:** Reviewers highlight collaborative workflows, internal comments, and automation features as major benefits.
- **Front trade-offs:** Reviewers cite pricing as expensive, a learning curve for advanced features, and occasional complexity in setup and rules configuration.
- **Hiver in Gmail strengths:** Ease of use (182 all-time mentions), team collaboration (149), email management (131), and Gmail integration (57) are the most cited strengths.
- **Hiver in Gmail trade-offs:** Reviewers mention high cost, limited advanced features compared to dedicated help desk tools, and occasional email issues (72 all-time mentions).



### Is Front or Hiver in Gmail better for small businesses?

Both Front and Hiver in Gmail are primarily used by small businesses, but Hiver in Gmail is more frequently praised for ease of use and rapid onboarding in small-business reviews.

- **Front:** Largest segment is Small-Business; reviewers note strong collaboration and automation, but some cite a learning curve and higher pricing as challenges for smaller teams.
- **Hiver in Gmail:** Largest segment is Small-Business; reviewers consistently highlight ease of use, fast setup, and strong Gmail integration as advantages for small teams.



### Which Help Desk platform has better integrations?

Front and Hiver in Gmail are at parity for integrations, each supporting key third-party tools relevant to their user base.

- **Front:** Make is mentioned in 685 reviews, and Shopify is cited in recent reviews as a supported integration.
- **Hiver in Gmail:** Slack is mentioned in 18 reviews, Google Workspace in 8, and Shopify in 3, with reviewers highlighting the value of these integrations for workflow efficiency.



### How do Front and Hiver in Gmail compare on customer support?

Hiver in Gmail and Front are at near-parity on Quality of Support, with scores of 9.2 and 9.1 respectively.

- **Front:** Reviewers describe support as responsive, knowledgeable, and helpful during onboarding and troubleshooting.
- **Hiver in Gmail:** Reviewers consistently praise 24/7 support, fast response times, and helpful onboarding resources.



### Which is easier to implement, Front or Hiver in Gmail?

Hiver in Gmail and Front are at near-parity on Ease of Setup, with scores of 9.0 and 8.8 respectively.

- **Front:** Reviewers describe setup as straightforward, with clear onboarding guides, but note a brief learning curve for advanced features and rules configuration.
- **Hiver in Gmail:** Reviewers highlight fast, easy implementation, minimal training required, and rapid onboarding, especially for Gmail-based teams.



### Which product has better Tags?

Both Front and Hiver in Gmail are highly rated for Tags, with reviewers citing robust tagging and automation features in each product.

- **Front:** Reviewers frequently mention the value of automated tagging, customizable tags, and tag-based workflows for organizing conversations and streamlining support.
- **Hiver in Gmail:** Tags are cited as a core feature, with reviewers praising their use for categorizing emails, identifying urgent matters, and supporting automation; tags are mentioned in 55 all-time reviews.



| | Front | Hiver in Gmail | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 2,513 | 1,290 | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (165 reviews)
- Team Collaboration (145 reviews)

Cons:
- Missing Features (67 reviews)
- Email Issues (58 reviews)

### Hiver in Gmail

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Front | Hiver in Gmail | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1977 reviews) | 9.0 (995 reviews) | 
  | **Ease of Use** | 9.1 (1995 reviews) | 9.1 (1019 reviews) | 
  | **Ease of Setup** | 8.8 (777 reviews) | 9.0 (595 reviews) | 
  | **Ease of Admin** | 8.9 (483 reviews) | 9.2 (457 reviews) | 
  | **Quality of Support** | 9.1 (1702 reviews) | 9.2 (923 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (469 reviews) | 9.2 (448 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1852 reviews) | 9.1 (988 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Hiver in Gmail

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver-in-gmail/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Additional Functionality

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Additional Functionality

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Feedback Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Feedback Management** | Not enough data | Not enough data | 

#### Proactive Error Detection

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Proactive Error Detection** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Document Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Document Management** | Not enough data | Not enough data | 

#### Self Service Portal

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Self Service Portal** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Reporting/Analytics

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Security & Compliance

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Security & Compliance** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Integration into Third Party Applications

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Integration into Third Party Applications** | Not enough data | Not enough data | 

#### AI Agent Configuration

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Agent Configuration** | Not enough data | Not enough data | 

#### Adaptive Learning

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

#### IT Incident Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **IT Incident Management** | Not enough data | Not enough data | 

#### Automated Routing

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 

#### Service Level Agreement (SLA) Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

#### Knowledge Base Integration

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Integration** | Not enough data | Not enough data | 

#### Support Ticket Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Support Ticket Management** | Not enough data | Not enough data | 

#### Workflow Automation

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 

#### Automation - AI IT Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Dashboard

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 

#### Speech Recognition

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Speech Recognition** | Not enough data | Not enough data | 

#### Compliance Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Compliance Management** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Sentiment Analysis

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Data Security

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 

#### Third-Party Integration

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Third-Party Integration** | Not enough data | Not enough data | 

#### Human-in-the-loop (HITL)

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Agentic Task Execution

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Agentic Task Execution** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Conversational AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Conversational AI** | Not enough data | Not enough data | 

#### Performance Metrics

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 

#### Interaction Tracking

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Interaction Tracking** | Not enough data | Not enough data | 

#### Knowledge Base Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### CRM Integration

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 

#### Inquiry Routing

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Inquiry Routing** | Not enough data | Not enough data | 

#### Contextual Guidance

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Contextual Guidance** | Not enough data | Not enough data | 

#### Communications Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Communications Management** | Not enough data | Not enough data | 

#### Proactive Chat

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Proactive Chat** | Not enough data | Not enough data | 

#### Ticket Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Ticket Management** | Not enough data | Not enough data | 

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.5/10 | 631 |
| **Hiver in Gmail** | 8.0/10 | 357 |

#### Ticket and Case Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (269 reviews) ✓ Verified | 8.8 (211 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.9 (280 reviews) ✓ Verified | 8.7 (215 reviews) ✓ Verified | 
| **Workflow** | 8.9 (309 reviews) ✓ Verified | 8.6 (222 reviews) ✓ Verified | 
| **Response Automation** | 8.8 (289 reviews) ✓ Verified | 8.5 (204 reviews) ✓ Verified | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | 8.2 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | 8.3 (188 reviews) | 
| **Ticket Collaboration** | 9.2 (310 reviews) ✓ Verified | 8.6 (211 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.7 (263 reviews) ✓ Verified | 8.1 (112 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | 9.0 (5 reviews) | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | 9.2 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.8 (68 reviews) | 7.2 (74 reviews) | 
| **AI Text Summarization** | 8.3 (65 reviews) | 7.3 (73 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | 7.3 (29 reviews) | 
| **Natural Language Interaction** | 7.1 (28 reviews) | 7.2 (29 reviews) | 
| **Proactive Assistance** | 7.2 (28 reviews) | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | 8.2 (160 reviews) | 
| **Email to Case** | 9.2 (301 reviews) ✓ Verified | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.7 (238 reviews) ✓ Verified | 8.5 (190 reviews) | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | 7.5 (109 reviews) | 
| **Voice** | 7.8 (133 reviews) | 7.5 (104 reviews) | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | 8.4 (290 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | 8.8 (213 reviews) ✓ Verified | 
| **Third-Party Integrations** | 8.6 (240 reviews) ✓ Verified | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 8.2 (236 reviews) ✓ Verified | 8.2 (193 reviews) ✓ Verified | 
| **Activity Dashboard** | 8.3 (239 reviews) ✓ Verified | 8.4 (206 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.5/10 | 934 |
| **Hiver in Gmail** | 7.6/10 | 152 |

#### Channels

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (633 reviews) | 7.9 (149 reviews) | 
| **Open Listening** | 8.6 (529 reviews) | 7.6 (143 reviews) | 
| **Physical Media** | 7.9 (476 reviews) | 6.7 (141 reviews) | 

#### Design

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | 7.9 (142 reviews) | 
| **Create Content** | 8.2 (533 reviews) | 7.3 (142 reviews) | 
| **Personalization** | 8.8 (752 reviews) | 8.0 (144 reviews) | 
| **Inbound Identification** | 8.8 (713 reviews) | 8.2 (144 reviews) | 
| **Regulatory Compliance** | 8.7 (564 reviews) | 7.8 (141 reviews) | 
| **Batch Communications** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **On-Demand Communications** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | 7.1 (107 reviews) | 
| **AI Text Summarization** | 8.0 (191 reviews) | 7.1 (105 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.3/10 | 73 |
| **Hiver in Gmail** | N/A | N/A |

#### Usability

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **All-Employee Access** | 8.8 (68 reviews) | Not enough data | 
| **Supporting Documents** | 8.9 (66 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Priority Case Alerts** | 8.3 (65 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (39 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Customer Complaint Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1058 |
| **Hiver in Gmail** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Notes** | 9.2 (840 reviews) | 8.9 (571 reviews) | 
| **Internal Discussion** | 9.4 (956 reviews) | 8.7 (544 reviews) | 
| **Assignments and Tasks** | 9.2 (857 reviews) | 9.2 (574 reviews) | 
| **Workflows** | 9.0 (766 reviews) | 8.7 (502 reviews) | 
| **Templates** | 9.2 (921 reviews) | 8.7 (529 reviews) | 
| **Integrations** | 8.7 (797 reviews) | 8.2 (445 reviews) | 
| **Tagging System** | 9.3 (969 reviews) | 9.1 (557 reviews) | 

#### Analytics

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | 8.0 (432 reviews) | 
| **Performance Tracking** | 8.6 (648 reviews) | 8.3 (463 reviews) | 
| **Email Tracking** | 8.9 (771 reviews) | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | 7.2 (24 reviews) | 
| **Decision Making** | 6.7 (41 reviews) | 7.2 (24 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 928 |
| **Hiver in Gmail** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Unified Inbox** | 9.3 (818 reviews) | Not enough data | 
| **Filters** | 8.9 (822 reviews) | Not enough data | 
| **Reminders** | 9.1 (800 reviews) | Not enough data | 
| **Notifications** | 9.0 (842 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Calendar** | 8.5 (734 reviews) | Not enough data | 
| **Contacts** | 8.7 (711 reviews) | Not enough data | 
| **Task Management** | 8.7 (651 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Desktop Application** | 9.3 (798 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (729 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (26 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Responses

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Proactive Chat** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Customer Surveys** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 623 |
| **Hiver in Gmail** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Personalization** | 8.8 (492 reviews) | Not enough data | 
| **Omnichannel** | 8.8 (386 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (385 reviews) | Not enough data | 
| **Proactive Engagement** | 8.8 (344 reviews) | Not enough data | 

#### Support Automation

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Intelligent Routing** | 8.7 (415 reviews) | Not enough data | 
| **Seamless Escalation** | 8.9 (415 reviews) | Not enough data | 
| **Transcripts** | 8.7 (379 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (327 reviews) | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (108 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 271 |
| **Hiver in Gmail** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Attachment Search** | 8.3 (236 reviews) | 8.1 (350 reviews) | 
| **Tags** | 9.1 (245 reviews) | 8.8 (385 reviews) | 
| **AI Sorting** | 7.6 (226 reviews) | 7.5 (330 reviews) | 
| **Predefined Rules** | 8.4 (232 reviews) | 8.0 (347 reviews) | 

#### Integrations

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (222 reviews) | 6.8 (286 reviews) | 
| **Gmail Integration** | 8.4 (235 reviews) | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | 7.1 (281 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Time Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Unified Inbox** | 9.0 (234 reviews) | 8.7 (351 reviews) | 
| **Email Automation** | 8.7 (227 reviews) | 8.5 (344 reviews) | 
| **Snooze** | 9.4 (247 reviews) | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | 7.2 (199 reviews) | 
| **AI Text Summarization** | 7.9 (138 reviews) | 7.4 (202 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | 7.2 (31 reviews) | 
| **Cross-system Integration** | 7.2 (35 reviews) | 7.2 (32 reviews) | 

#### Additional Functionality

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Whitelisting/Blacklisting** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Signature Management** | Not enough data | Not enough data | 
| **Shared Inboxes** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Recovery** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Email Monitoring** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Customer Support

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 557 |
| **Hiver in Gmail** | 6.5/10 | 213 |

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (35 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Pop-up Chat** | 8.7 (220 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.9 (208 reviews) | Not enough data | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.8 (151 reviews) | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Customization ** | 8.4 (290 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **Conversation Archiving** | 9.2 (284 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.8 (194 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (220 reviews) | Not enough data | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | Not enough data | 

#### Additional Functionality

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Hiver in Gmail** | 8.4/10 | 8 |

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | 8.6 (7 reviews) | 
| **Searchable Articles** | 8.5 (53 reviews) | 8.3 (7 reviews) | 
| **Community Forums** | 8.0 (53 reviews) | 8.6 (7 reviews) | 
| **Mobile Optimization** | 8.2 (51 reviews) | 8.3 (7 reviews) | 
| **Personalization** | 8.4 (50 reviews) | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | 8.6 (7 reviews) | 
| **Automation** | 8.4 (50 reviews) | 8.6 (7 reviews) | 
| **Artificial Intelligence** | 8.0 (50 reviews) | 8.8 (7 reviews) | 
| **Integrations** | 8.1 (48 reviews) | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | 8.6 (6 reviews) | 
| **Multi-step Planning** | 9.4 (6 reviews) | 8.6 (6 reviews) | 
| **Cross-system Integration** | 9.2 (6 reviews) | 8.3 (6 reviews) | 
| **Adaptive Learning** | 9.7 (6 reviews) | 7.8 (6 reviews) | 
| **Natural Language Interaction** | 9.4 (6 reviews) | 7.8 (6 reviews) | 
| **Proactive Assistance** | 9.4 (6 reviews) | 8.1 (6 reviews) | 
| **Decision Making** | 9.4 (6 reviews) | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Hiver in Gmail** | N/A | N/A |

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.2/10 | 32 |
| **Hiver in Gmail** | 9.0/10 | 5 |

#### Generative AI

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.6 (30 reviews) | 9.0 (5 reviews) | 
| **AI Text Summarization** | 7.6 (30 reviews) | 9.0 (5 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (12):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Email Management Software](https://www.g2.com/categories/email-management), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Front (1):** [Email Client Software](https://www.g2.com/categories/email-client)

**Unique to Hiver in Gmail (3):** [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Front | Hiver in Gmail | 
|---|---|---|
| **Small-Business** | 48.5% | 66.8% | 
| **Mid-Market** | 42.0% | 27.3% | 
| **Enterprise** | 9.5% | 5.9% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 8.1%
- **Information Technology and Services:** 7.4%
- **Transportation/Trucking/Railroad:** 5.6%
- **Marketing and Advertising:** 4.5%
- **Financial Services:** 4.5%
- **Accounting:** 4.0%
- **Real Estate:** 4.0%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.9%

#### Hiver in Gmail

- **Computer Software:** 6.8%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.3%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.5%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Front

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7085 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3918 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3776 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7969 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (854 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (431 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3017 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (566 reviews)

### Alternatives to Hiver in Gmail

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7085 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3776 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (431 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (854 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3918 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7969 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3017 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) — 1 comment
  > **Top comment:** "Front can bring email, chat, and WhatsApp conversations into shared inboxes, then use routing rules to assign requests to the right team or agent. We use..."
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."

### Hiver in Gmail

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-hiver-in-gmail)