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At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free
Front
Star Rating
(2,397)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHiver
Star Rating
(1,275)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in overall user satisfaction, reflected in its higher G2 Score compared to Hiver. Users appreciate the shared inbox management and the ability to see updates from teammates, which enhances team collaboration and organization.
- Users say that Hiver offers a strong email management experience, particularly for teams looking to streamline their workflow. Reviewers highlight how Hiver's features, such as email assignment and internal notes, help keep track of tasks and improve response times to customer queries.
- According to verified reviews, Front's user interface is frequently praised for its clean design and ease of navigation, making it simple for teams to focus on conversations without distractions. This contrasts with Hiver, where some users feel that while functional, the interface could be more intuitive.
- Reviewers mention that Front's automation features significantly enhance productivity by allowing users to automate ticket assignments and responses. This capability is often highlighted as a key advantage over Hiver, where users appreciate the automation but find it less comprehensive.
- Users appreciate Hiver's free entry-level pricing, making it an attractive option for small businesses. However, many Front users feel that the investment is justified due to the platform's robust features and overall performance, which they believe leads to better long-term value.
- G2 reviewers note that while both platforms have strong support features, Front's quality of support is often highlighted as a differentiator, with users reporting quick and helpful responses. In contrast, Hiver users have mixed experiences, with some noting that while support is good, it can be slower at times.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Front
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
9.1
1,893
9.0
988
Ease of Use
9.1
1,909
9.1
1,012
Ease of Setup
8.8
691
9.0
587
Ease of Admin
8.9
473
9.2
451
Quality of Support
9.1
1,628
9.2
916
Has the product been a good partner in doing business?
9.2
459
9.2
442
Product Direction (% positive)
9.3
1,781
9.1
981
Features by Category
Ticket and Case Management
8.8
266
|
Verified
8.8
212
|
Verified
8.9
263
|
Verified
8.7
215
|
Verified
8.9
284
|
Verified
8.6
222
|
Verified
8.8
281
|
Verified
8.5
207
|
Verified
8.9
244
|
Verified
8.2
178
|
Verified
9.0
307
8.3
191
9.2
284
|
Verified
8.6
206
|
Verified
8.7
259
|
Verified
8.1
112
Generative AI
7.8
63
7.1
75
8.3
64
7.2
74
Agentic AI - Help Desk
7.2
29
7.1
30
7.2
29
7.0
30
7.3
29
6.6
29
Communication Channels
8.7
234
|
Verified
8.2
161
9.2
275
|
Verified
8.9
217
|
Verified
8.7
233
|
Verified
8.5
190
8.3
210
|
Verified
7.5
110
7.8
133
7.5
105
Platform
8.3
218
|
Verified
7.5
176
|
Verified
8.4
287
|
Verified
7.8
161
8.8
260
|
Verified
8.8
215
|
Verified
8.6
233
|
Verified
8.2
176
|
Verified
8.3
232
|
Verified
8.2
193
|
Verified
8.3
238
|
Verified
8.4
208
|
Verified
Channels
8.9
625
7.9
149
8.5
526
7.6
143
7.9
474
6.7
141
Design
8.8
648
7.9
142
8.2
530
7.3
142
8.8
743
8.0
144
8.8
705
8.2
144
8.7
562
7.8
141
Generative AI
7.8
189
7.1
107
8.0
189
7.1
105
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
805
Not enough data
8.9
812
Not enough data
9.1
791
Not enough data
9.0
830
Not enough data
Coordination Tools
8.5
725
Not enough data
8.7
705
Not enough data
8.7
644
Not enough data
Software Options
9.3
790
Not enough data
8.6
722
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
489
Not enough data
8.8
383
Not enough data
8.7
383
Not enough data
8.8
341
Not enough data
Support Automation
8.7
410
Not enough data
8.9
413
Not enough data
8.7
375
Not enough data
8.6
325
7.3
5
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
233
8.1
351
9.0
235
8.8
386
7.6
223
7.5
331
8.4
225
7.9
348
Integrations
8.0
215
6.8
287
8.4
224
9.3
396
7.4
205
7.1
282
Time Management
9.0
227
8.7
352
8.7
221
8.5
345
9.3
232
8.0
314
Generative AI
7.7
136
7.4
205
7.2
129
7.1
200
7.8
134
7.4
203
Agentic AI - Email Management
6.6
34
7.0
32
7.2
34
7.0
33
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.8
215
|
Verified
Not enough data
8.9
262
|
Verified
Not enough data
8.9
204
Not enough data
8.9
227
|
Verified
Not enough data
8.8
148
Not enough data
Internal Use
8.4
287
|
Verified
7.8
161
9.2
278
|
Verified
Not enough data
8.9
190
Not enough data
8.8
216
Not enough data
9.5
282
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
Generative AI
7.7
31
7.4
7
Self-Service Experience
8.3
55
7.9
8
8.5
53
7.7
8
8.0
53
7.7
8
8.3
51
7.3
8
8.4
50
7.5
8
Self-Service Platform
8.1
50
7.9
8
8.4
50
8.1
8
8.0
50
7.7
8
8.1
47
7.9
8
Agentic AI - Customer Self-Service
9.3
7
7.4
7
9.5
7
7.6
7
9.3
7
7.6
7
9.8
7
6.7
7
9.5
7
6.7
7
9.5
7
7.1
7
9.5
7
7.4
7
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
9.0
5
7.6
30
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Hiver are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Email Management
Unique Categories
Front is categorized as Email Client and AI Customer Support Agents
Hiver is categorized as Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.6%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.3%
Accounting
4.9%
Financial Services
4.2%
Other
73.3%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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