Compare Front and Hiver 
At a Glance
Market Segments
Small-Business (49.0% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free
Front
Star Rating
(2,449)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHiver
Star Rating
(1,281)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its user-friendly interface and features like internal commenting, which allows team members to @mention each other directly on email threads, streamlining communication and workflow.
- Users say that Hiver offers a solid solution for teams looking for a Gmail-based email management system, highlighting its ability to categorize emails and set responsibilities, which is particularly beneficial for managing shared inboxes effectively.
- According to verified reviews, Front has a higher overall satisfaction score, with users appreciating its AI capabilities and features that help maintain historical trails and tasks, making it a more robust option for businesses needing advanced functionalities.
- Reviewers mention that while Hiver provides a free plan with impressive features, Front's paid offerings deliver more comprehensive tools, such as shared drafts that help teams stay aligned on complex projects, which can be a game-changer for collaboration.
- Users highlight that Front's implementation process is quick and intuitive, making it easier for teams to get started, whereas some Hiver users have noted that while it is user-friendly, it may lack some of the advanced features that larger teams might require.
- G2 reviewers indicate that Front's higher volume of recent reviews suggests a more active user base, which can be a sign of ongoing product improvements and support, while Hiver, despite its strengths, has fewer recent reviews, indicating less current user engagement.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Front
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
9.1
1,927
9.0
991
Ease of Use
9.1
1,943
9.1
1,015
Ease of Setup
8.8
726
9.0
591
Ease of Admin
8.9
477
9.2
452
Quality of Support
9.1
1,657
9.2
919
Has the product been a good partner in doing business?
9.2
463
9.2
443
Product Direction (% positive)
9.3
1,813
9.1
984
Features by Category
Ticket and Case Management
8.8
268
|
Verified
8.8
212
|
Verified
8.9
270
|
Verified
8.7
215
|
Verified
8.9
294
|
Verified
8.6
222
|
Verified
8.8
286
|
Verified
8.5
205
|
Verified
8.9
244
|
Verified
8.2
177
|
Verified
9.1
309
8.3
189
9.2
294
|
Verified
8.6
208
|
Verified
8.7
261
|
Verified
8.1
112
Generative AI
7.8
64
7.2
74
8.3
64
7.3
73
Agentic AI - Help Desk
7.1
28
7.3
29
7.1
28
7.2
29
7.2
28
6.8
28
Communication Channels
8.7
235
|
Verified
8.2
160
9.2
285
|
Verified
8.9
217
|
Verified
8.7
236
|
Verified
8.5
190
8.3
210
|
Verified
7.5
109
7.8
133
7.5
104
Platform
8.3
218
|
Verified
7.5
175
|
Verified
8.4
289
|
Verified
7.8
160
8.8
261
|
Verified
8.8
214
|
Verified
8.6
233
|
Verified
8.2
175
|
Verified
8.3
232
|
Verified
8.2
193
|
Verified
8.3
238
|
Verified
8.4
207
|
Verified
Channels
8.9
630
7.9
149
8.6
528
7.6
143
7.9
476
6.7
141
Design
8.8
652
7.9
142
8.2
533
7.3
142
8.8
750
8.0
144
8.8
712
8.2
144
8.7
564
7.8
141
Generative AI
7.8
191
7.1
107
8.0
191
7.1
105
Usability
8.8
67
Not enough data
8.8
65
Not enough data
8.9
68
Not enough data
Reporting
8.2
64
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
813
Not enough data
8.9
818
Not enough data
9.1
796
Not enough data
9.0
837
Not enough data
Coordination Tools
8.5
732
Not enough data
8.7
709
Not enough data
8.7
649
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
7.3
5
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
8.1
350
9.1
240
8.8
385
7.6
225
7.5
330
8.4
230
8.0
347
Integrations
8.0
221
6.8
286
8.5
230
9.3
395
7.4
208
7.1
281
Time Management
9.0
232
8.7
351
8.7
225
8.5
344
9.3
241
8.0
313
Generative AI
7.7
138
7.5
204
7.2
129
7.2
199
7.9
137
7.4
202
Agentic AI - Email Management
6.6
34
7.2
31
7.2
34
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
35
Not enough data
8.3
35
Not enough data
7.8
33
Not enough data
Communication
8.7
219
|
Verified
Not enough data
9.0
268
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
151
Not enough data
Internal Use
8.4
289
|
Verified
7.8
160
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
289
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
Generative AI
7.7
30
8.6
6
Self-Service Experience
8.3
55
8.6
7
8.5
53
8.3
7
8.0
53
8.6
7
8.2
51
8.3
7
8.4
50
8.3
7
Self-Service Platform
8.0
50
8.6
7
8.4
50
8.6
7
8.0
50
8.8
7
8.1
48
8.8
7
Agentic AI - Customer Self-Service
9.2
6
8.6
6
9.4
6
8.6
6
9.2
6
8.3
6
9.7
6
7.8
6
9.4
6
7.8
6
9.4
6
8.1
6
9.4
6
8.3
6
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
184
Not enough data
8.4(won by default)
134
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
9.0
5
7.6
30
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Hiver are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Email Management
Unique Categories
Front is categorized as Email Client and AI Customer Support Agents
Hiver is categorized as Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.2%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.2%
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Alternatives
Discussions
What is Happening on the Forum?
1 Comment
G2
After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit...Read more
Are there any "Front hacks" that are lesser known but extremely helpful?
1 Comment
JR
Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
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